Name: Hotel Eden
Address: Konak 18, Mostar, Bosnia and Herzegovina, Mostar, Bosnia and Herzegovina
Rating: 8.35

Guest reviews

8.3

Very good

Based on 1,406 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Across the reviews, Hotel Eden is praised for its walkable location near Mostar's Old Bridge, generally spacious rooms with views, and frequent compliments for friendly staff, while recurring critiques flag inconsistent cleanliness, basic in-room amenities, and mixed breakfast quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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4

Susan

3 weeks ago

·

Stayed 2 nights

I walked from the bus station all the way up hill to the hotel. Arrived 50 minutes before check-in time, and asked if there was a possibility to already go to the room. Frontdesk person didn't even bother to ask if the room was ready - she just said flat out no. I also asked about an airport transfer, she said that she would get back to me, and never did. On the second day I asked if it was possible to change 50 Euro to local money, the hotel does it normally, but because it was a Sunday - she said she couldn't. Finally on the last day, there was no hot water. I informed the front desk, she did nothing. After breakfast, when I informed her again, one of the kitchen staff confirmed this. Only then did she call people to check on it. Hospitality is not something front desk staff is trained in.

4

Aishah

Nov 30, 2025

·

Stayed 3 nights

We lost our key card and they charged us 10 euros also they don’t clean your room every day they said they don’t come around each day and I had to ask for it to be cleaned no basic amenities in the hotel no iron had to pay for ironing pool Was also very cold when we asked for it to be warm the next day they said it is and it will be however it wasn’t

6

Tiffany

Nov 17, 2025

·

Stayed 2 nights

Breakfast was fresh with varieties to select from. The breakfast waitress was nice.

4

Chun Hua

Sep 10, 2025

·

Stayed 3 nights

The first room when we checked in was not cleaned. Not vacuumed, candy wrappers on the floor. The reception changed the room. Tgere is no coffee, tea or water available at reception. No coffee maker or tea in the room. No Kleenexes, conditioner or lotion in the room. No floor towel in the bathroom. The first day the room was not vacuumed. We asked to vacuum it. The hotel advertises itself as a spa hotel. The steam room and hammam were not working. Only the sauna was available. Overall the service is poor. Breakfast was ok and on a positive note the hotel has a driver available to book privately to go around. This was helpful and the price was reasonable. The room is normal size but the bathroom is time for a four star hotel. Overall it’s definitely 3 stars and not 4.

10

Mari

Jun 30, 2025

·

Stayed 1 night

Spacious rooms with great view from the balcony. Short walk to the old town. And we loved the breakfast!

Konak 18, Mostar, Bosnia and Herzegovina

Location

With a stay at Eden Hotel& Spa, you'll be centrally located in Mostar, within a 10-minute walk of Koski Mehmed Pasha Mosque and Muslibegovic House. This luxury hotel is 1 mi (1.7 km) from Ljubljanska Banka and 1.2 mi (1.9 km) from University of Dzemal Bijedic in Mostar.

Old Bridge Area of the Old City of Mostar(0.2 miles)

Kajtaz House(0.3 miles)

Koski Mehmed Pasha Mosque(0.3 miles)

Tepa Vegetable Market(0.3 miles)

Old Bridge Mostar(0.3 miles)

Old Hamam(0.4 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 00:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free valet parking is available onsite, and parking is limited. Reservations are not required.

A complimentary buffet breakfast is served daily from 7:30 AM to 10:00 AM.

Check-in is from 2:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

A roundtrip airport shuttle is provided for a surcharge of EUR 120 per vehicle (one-way) and is available 24 hours. Guests must contact the property with arrival details before travel to arrange the transfer.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Elevators are available, and accessible rooms may be requested.

The hotel is centrally located in Mostar, within a 10-minute walk of Koski Mehmed Pasha Mosque and Muslibegovic House. It is approximately 1 mi from Ljubljanska Banka and 1.2 mi from the University of Dzemal Bijedic.

Yes, there is a seasonal outdoor heated pool available. The pool is open from March 3 to January 3, with access from 10:00 AM to 8:00 PM.

Children are welcome at the property. The minimum age for children to stay for free is not specified.

Hotel Eden

Amenities

Property description

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