Ecograd Hotel

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Ac didn’t work well, carpet, curtains, sheets had stains. The bathroom had bad smell and was not well maintained. Gym and pool were closed without any notice or refund.

Had late check in, the duty worker claimed he could not find my reservation as I did not use my middle name during reservation with Hotel.com but in few seconds, the other worker who was standing by and listening to my conversation with him, was able to find and verify it. In fact, I did not have a middle name to use. Instead of apology, he tried to educate me why he claimed he could not find it. He should say I did not hear you well, or can you spell your name so I could review it again. Noticed they already printed out the copies all reserved rooms in the folder so he could simply review those reservations before he told me he could not find it. Later I found that he was a manger. It was due to lack of courtesy toward customers including not wanting to hear what customer explained. This poor attitude continued until I finished the check in process. Had reservation for 2 rooms with my extended family members. My family made several comments on cleanness on rooms such as dirty carpet, washed out blanket with holes. No door to rest room and draining systems were poorly arranged so water was kept coming into hallway which was covered by carpet. I already made 4 trips to Korea and used more than 20 hotels, and it was the worse place I remembered. It was not worth it for the cost I paid.

Even though there are signs to not wear shoes in the room, the carpet was extremely dirty and should have been deep cleaned or replaced entirely. The curtains by the bathroom and window were also very dirty. The front desk staff were very friendly and helpful though. Location was convenient enough but just think the rooms could use a refresh.

지인 숙소 잡아줬는데 최악이였다고 하네요… 에어컨도 안나오고 모텔이 더 나을듯합니다…