What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee of approximately EUR 5 for adults and children.

What are the standard check-in and check-out times?

Check-in is at 2:30 PM and check-out is at 12:00 PM. Early or late check-in/check-out availability may incur additional charges and should be requested upon arrival.

What is the hotel's location in relation to key landmarks?

The hotel is centrally located in Lisbon, steps from Marquis of Pombal Square and within a 5-minute walk of Eduardo VII Park. It is approximately 0.4 mi from Medeiros e Almeida Museum and 0.6 mi from Cinemateca Portuguesa Museum.

What are the hotel's policies for guests staying with children?

Children are allowed to stay at the property. Specific age policies for free stays are not mentioned.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of EUR 35 per day. Advance request or confirmation may be required.

Hotel Excelsior in Lisbon

Average nightly price at Hotel Excelsior by month, last 12 months (USD)
Month	Average price
January	US$54
February	US$52
March	US$59
April	US$78
May	US$104
June	US$91
July	US$81
August	US$88
September	US$129
October	US$128
November	US$70
December	US$65

What guests think

At Hotel Excelsior, travellers consistently praise the central, metro-adjacent location and friendly staff, while many note small, dated rooms, especially very small bathrooms, with maintenance issues and occasional sewage odors, plus mixed experiences with the included breakfast.

Beds are often comfortable, but noise from corridors or nearby works and the building's age can impact rest. Several guests mentioned renovations and small elevators, and a few found street parking outside. Overall, expect a simple, value-focused stay where convenience outweighs polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Ongoing renovations and very small elevators are noted, with occasional nearby construction mentioned. Several guests reported finding street parking directly outside.

Related guest reviews

6

Carmen

14 Sept 2024

·

Stayed 4 nights

They were a construction in front of the hotel , the bathroom plumbing has a very bad smell and the curtain in the room look very bad . the staff were excellent and close to train and center I liked that.

4

ancelmoneto

15 Apr 2025

·

Stayed 6 nights

Não gostei do café da manhã, elevadores terríveis, tivemos que exigir um quarto melhor, pois o que fomos destinados eram horríveis, muito diferente das fotos, bem como toda estrutura do hotel. O grande diferencial foram os funcionários, eles foram sensacionais, super atenciosos.

8

Luana

2 Jan 2025

·

Stayed 1 night

Ficamos apenas 1 dia no hotel. Bem localizado e perto de metrô. Região cheia de restaurantes. Dois pontos negativos foi o elevador ser muito pequeno, mas ok, e o outro é que o café da manhã é servido tarde. Somente 7h.

8

Hongxu

28 Apr 2024

·

Stayed 4 nights

It is convenient to transportation and close to subway station. Breakfast provided is good. Mini elevators.

6

Paul

16 May 2025

·

Stayed 4 nights

The hotel is currently being remodelled. The bathrooms are ok. The furnitures are from the 70s and are completely worn out. The doors to the corridor are not tight, you can hear every other guest and the doors are unfortunately simply slammed by other guests, which makes a continuous sleep impossible. The rooms are very soberly furnished. In rooms that have not yet been renovated, some of the electrics do not work and there is therefore no power for a laptop, for example.The Breakfast is simply not worth the price.

10

Sabrina

19 Aug 2023

·

Stayed 3 nights

Es gab sogar ein paar kostenlose Parkplätze direkt vorm Hotel.

10

LJ

22 Feb 2025

·

Stayed 3 nights

Our stay here was great. A family room with enough space for all 4 of us, great cleanliness and friendly, helpful staff. Good selection for breakfast and close to the metro station so easy to get out and about. The hotel was undergoing renovations, but this did not affect our enjoyment.

6

MARIA ESPERANZA

10 Apr 2023

·

Stayed 3 nights

Los baños muy viejos.necesta una remodelación. Las camas comodas. Hitel muy céntrico al lado plaza de Marques de Pombal. Personal muy agradable. Apaecamos delante del hotel gratis. Gentileza del hotel.

8

Mark

7 Apr 2024

·

Stayed 2 nights

Great hotel, rooms and beds are perfect for family stays. Street parking was available every time we arrived in the evening. Breakfast was also great. Staff were very friendly and helpful. Location was great to get around for site seeing. Only thing that I can say is that the room it self is dated, could use new floors and maybe updating the bathroom. The family and I only spent the nights here for sleeping as our primary reason to visit was for sightseeing Lisbon and taking it all in. I would recommend this hotel to others.

6

Birgit Merete Bjerregaard

20 Jun 2024

·

Stayed 5 nights

Der lugtede forfærdeligt af kloak. Lugten kom og gik både om natten og dagen. Puh ha. Værelset var meget lille, ikke plads til en åben kuffert. En kuffert kunne være inde i skabet. Badeværelset var meget lille og ingen steder at sætte sine toiletartikler. Der var en lille altan uden møbler. Der bygges ved siden af, så man bliver vækket kl. 7.00 om morgenen. Morgenmaden var rigtig god. Personalet meget venligt. Kommer ikke igen.

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Cleanliness

Housekeeping is often described as clean, but many reviews report sewage or musty odors and a few mention cigarette smells. There are isolated reports of bed bugs and occasional lapses in upkeep.

Related guest reviews

2

Christina

15 Jun 2024

·

Stayed 1 night

We stayed overnight and all I can say is I would not have survived the smell in our room another moment longer. It smelt of sewage. It was horrible and we couldn’t get out of there quick enough. But on the positive the staff at reception were helpful in looking after our luggage when we arrived before check in so we could explore the city.

8

Antonio

28 Jun 2025

·

Stayed 1 night

Clean rooms, friendly staff, breakfast included, cool room with working AC, and near city attractions and transportation.

10

Reidun

22 Nov 2025

·

Stayed 1 night

Rent, gode senger og hyggelig betjening. Frokostbufeten var veldig bra.

2

giacomina

24 Sept 2024

·

Stayed 4 nights

the hotel is terrible.we had bed bugs and they did not want to do anything about it. they had moved us from the 3rd floor to the 4th floor the 2nd night because the 3rd floor room was old but they knew there were ed bugs on the 4th floor (receptionist mentioned that they had another case of bed bugs on the 4th floor so they knew!) I got bitten 2 nights and filmed one on the bed cover, terrible !!!!!

10

Vania

14 Nov 2025

·

Stayed 1 night

Hotel com hospitalidade impecável: atenciosos e muito educados. Localização perfeita, próximo a tudo em Lisboa e entrada metrô praticamente ao lado do hotel. Limpeza, camas, espaço no quarto e banheiro excelentes.

4

Angelo

24 Sept 2024

·

Stayed 4 nights

Very small rooms and bathrooms. Not clean. My friends got bed bugs

8

anthony

11 Sept 2025

·

Stayed 3 nights

Nice and clean.

8

Fatima

25 Apr 2025

·

Stayed 2 nights

Hotel was decent enough and location was very good. Rooms were clean, beds were comfortable.

4

Mikkel

22 Apr 2025

·

Stayed 5 nights

Slidte værelser og mit toilet lugtede af kloak. Da jeg skiftede værelse lugtede det toilet også af kloak.

10

Rosser

14 Jun 2025

·

Stayed 3 nights

Buffet breakfast was good cleanliness good location was perfect

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AI-generated summary based on recent guest reviews

Rooms

Rooms are small and dated, with bathrooms frequently described as extremely cramped; noise from corridors and thin doors is mentioned. Some guests received more spacious or updated rooms, but overall condition feels worn with occasional maintenance issues.

Related guest reviews

6

Jennifer

2 Sept 2025

·

Stayed 1 night

This is a basic hotel at best. The beds and linens were clean, breakfast was decent, but the overall condition of the room was terrible. The closet door frame was half broken off, there was a missing light cover so the fluorescent lightbulb was super bright at eye level, the bottom of the bathroom door was fraying so it dragged as you open it, the curtains were ripped off the bracket, the shower curtain was crooked and sliding down, etc. Absolutely no care in maintaining this room and making it minimally presentable. I paid €120 and feel very ripped off. Thank goodness we were only there one night.

6

Lisa

19 Sept 2025

·

Stayed 3 nights

The hotel is ok. Room was very small especially the bathroom. But ok for a couple of nights. Breakfast quite good although 2 out of 3 days the eggs and bacon were cold. Quite good location especially for the metro

8

Steven

18 Nov 2024

·

Stayed 4 nights

Right around the corner from a metro stop, it was super convenient. The breakfast was very nice and had lots of options.One complaint i do have is that the bathroom in our room was about the size of airplane bathroom. EXTREMELY small. The sink had a glass shelf installed over it that made it virtually impossible to use.

6

Paul

16 May 2025

·

Stayed 4 nights

The hotel is currently being remodelled. The bathrooms are ok. The furnitures are from the 70s and are completely worn out. The doors to the corridor are not tight, you can hear every other guest and the doors are unfortunately simply slammed by other guests, which makes a continuous sleep impossible. The rooms are very soberly furnished. In rooms that have not yet been renovated, some of the electrics do not work and there is therefore no power for a laptop, for example.The Breakfast is simply not worth the price.

2

Betty san san

29 Oct 2024

·

Stayed 3 nights

We are disappointed. Management should looks at the rooms. Bathroom is very very small, showing unit slippery, toilet paper roll was under the sink which you can not reach. Bath room door not close easily.

6

Julia

19 Jun 2025

·

Stayed 4 nights

Das Personal ist sehr freundlich, die Zimmer werden jeden Tag frisch gemacht. Das Badezimmer ist sehr klein, vor allem das Waschbecken. Das Frühstück hat mir persönlich nicht gefallen. Es gibt nicht viel Auswahl. Die Zimmer sind sehr hellhörig. Die Lage ist ganz ok. In der Nähe befindet sich eine U-Bahn Station.

10

Tana

13 Oct 2023

·

Stayed 2 nights

Hotel is closed to Marques de Pombal, easy to metro. Booked a triple room for 2 travelers was spacious enough. Bathroom is smaller compare to US. Breakfast was nice. Staff are friendly. Building is a bit older but renovations done can be spotted. Overall our 2 nights stay was good and will stay again.

4

Raymond

27 Oct 2024

·

Stayed 3 nights

The hotel location was convenience. The room was small and old. The washroom was terrible and poorly build. The shower tube was falling apart and dirty. Only good thing was the daily breakfast and hotel step to Metro.

8

Mark

7 Apr 2024

·

Stayed 2 nights

Great hotel, rooms and beds are perfect for family stays. Street parking was available every time we arrived in the evening. Breakfast was also great. Staff were very friendly and helpful. Location was great to get around for site seeing. Only thing that I can say is that the room it self is dated, could use new floors and maybe updating the bathroom. The family and I only spent the nights here for sleeping as our primary reason to visit was for sightseeing Lisbon and taking it all in. I would recommend this hotel to others.

4

patrice

12 Oct 2025

·

Stayed 3 nights

Personnel acceuillant et polis, serviable Chambre hors d'age, vue unique sur un mur, fenetre bloquée Salle de bain degradée, rien qui ne correspond à l'annonce d'expedia. J'arrète de vous faire confiance, vous n'êtes pas fiable et ne verifiez pas vos offres.

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, helpful, and accommodating. A few guests reported issues such as a room left unlocked by housekeeping or slow responses to noise problems.

Related guest reviews

8

Ron

6 Nov 2025

·

Stayed 5 nights

The staff was amazing!!!! My only complaint was that our television never worked during our stay.

2

Dirk

8 Sept 2025

·

Stayed 4 nights

Wenn Ihnen Sicherheit am Herzen liegt, rate ich Ihnen dringend ab, dieses Hotel zu buchen. Stellen Sie sich vor, Sie kommen nach einem langen Tag Sightseeing am späten Abend in Ihr Hotelzimmer zurück, freuen sich nur noch auf Ihr Bett und müssen plötzlich ungläubig feststellen, dass Ihre Zimmertür weit offen steht. Genauso ist es uns gestern Abend ergangen! Das Licht im Zimmer war an, die Tür komplett geöffnet, so dass jeder Zugang zu unseren Wertsachen, Gepäck und persönlichen Dingen hat. Laptop, Reisepässe, Bargeld und Ersatzkreditkarte sowie teurer Markenrucksack waren - Gott sei Dank - noch da. Da wir den ganzen Tag außer Haus waren, muss die Tür offensichtlich vom Housekeeping offen gelassen worden sein, denn das Zimmer war bei unserer Rückkehr am Abend frisch gemacht. Ich mag gar nicht daran denken, wenn unser Gepäck oder persönliche Gegenstände von Gelegenheitsdieben entwendet worden wäre. Ein absolutes NO GO und durch nichts entschuldbar!

10

ASHEEDA

20 Jul 2025

·

Stayed 4 nights

GREAT SERVICE - ESPECIALLY BY IG

10

Zonia E

20 Nov 2023

·

Stayed 3 nights

Good location, the receptionist Pablo was really friend, gave us a good customer service and also good tips where to go in Lisbon. We had a really nice sleeps there and the area we felt safe.

10

Pablo Henrique

18 Sept 2025

·

Stayed 3 nights

Excelente atendimento pela equipe, desde a recepção passando pela equipe de apoio ao quartos. Café da manhã variado e de qualidade. Localizado próximo a diversas atrações turísticas.

10

Alla

14 Sept 2025

·

Stayed 7 nights

We enjoyed the excellent location- right near the Hop-on-hop-off buses where all their routes start. Also the staff on the reception and in the breakfast room were amazing and very friendly. Breakfast was great with everything from omelettes to yogurts. We highly recommend this hotel- great value for your money.

10

Vania

14 Nov 2025

·

Stayed 1 night

Hotel com hospitalidade impecável: atenciosos e muito educados. Localização perfeita, próximo a tudo em Lisboa e entrada metrô praticamente ao lado do hotel. Limpeza, camas, espaço no quarto e banheiro excelentes.

8

Fernando

31 Jan 2026

·

Stayed 3 nights

Equipe

10

Teresa

8 Nov 2025

·

Stayed 1 night

Trevlig och hjälpsam personal. Bra frukost. Hotellet lite sliten.

10

Cachibala

9 Nov 2025

·

Stayed 5 nights

Great staff and people , enjoyed meeting everyone and

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Location

Central area near Marquês de Pombal with quick access to metro, buses, and Avenida da Liberdade; convenient for sightseeing. A few note it’s a moderate walk to the historic center.

Related guest reviews

8

Erin

21 Apr 2025

·

Stayed 3 nights

Good location

8

Elizabeth

5 Feb 2025

·

Stayed 3 nights

Great location to two metro and several bus lines. Excellent breakfast. Supportive staff

10

John

13 Jan 2026

·

Stayed 1 night

Cool place, very artsy vibe. Didn't do breakfast but it looked good. Great location.

10

Vania

14 Nov 2025

·

Stayed 1 night

Hotel com hospitalidade impecável: atenciosos e muito educados. Localização perfeita, próximo a tudo em Lisboa e entrada metrô praticamente ao lado do hotel. Limpeza, camas, espaço no quarto e banheiro excelentes.

8

Nelson

10 Aug 2025

·

Stayed 2 nights

For the price is was a good hotel and the complimentary breakfast was reasonable. Location was good near Marquis Pombal statue.

8

CRONICA UNANIME LDA

22 Nov 2024

·

Stayed 1 night

Está justo al lado d Plaza Marqués de Pombal. Tiene la Avda da Liberdade a escasos cien metros. Para bajar al Rossio andando. Perfecto

10

William

19 Nov 2024

·

Stayed 4 nights

So close to Parque Eduardo VII and Liberty Avenue. About 200m to the metro and close to circle with all the various busses. Beds were very comfortable and pillows were the best!

10

Josue

11 Feb 2026

·

Stayed 1 night

Localização

10

Gonzalo Abel

18 Mar 2025

·

Stayed 5 nights

Close to everything

10

Andrei

11 Sept 2025

·

Stayed 7 nights

I recently stayed at Hotel Excelsior in Lisbon, and it was a very pleasant experience. The hotel is perfectly located, just a short walk from Marquês de Pombal Square and close to public transportation, which made exploring Lisbon incredibly easy. The room was clean, comfortable, and well-maintained, with everything I needed for a good stay. The staff were friendly, helpful, and always ready to give advice on places to visit and how to get around. Breakfast was fresh and satisfying, with a nice selection to start the day. The overall atmosphere felt welcoming and safe, which is especially important when staying in a new city. What I appreciated most was the combination of good value, central location, and attentive service. It’s not a luxury hotel, but it offers exactly what you need for a comfortable and convenient stay in Lisbon. I would definitely recommend Hotel Excelsior to anyone looking for a solid, well-located base to explore the city.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is included and often considered good, but many describe it as basic with limited variety, occasional cold items, and cramped seating at times; a few found it poor. Overall, quality and selection are inconsistent.

Related guest reviews

2

Galina

2 Jul 2025

·

Stayed 4 nights

I strongly recommend avoiding this hotel. The entire property is extremely rundown with poor or nonexistent maintenance. Everything in the room felt old, broken, or heavily used. The biggest disappointment was the food. The complimentary breakfast was truly awful—none of my four family members returned after the first day. The food was not fresh and looked like leftovers. Even the coffee was bad. You’re much better off finding breakfast outside the hotel; we found far better options nearby. I considered canceling our stay the moment I saw the room, but unfortunately, it was too late. This was a very disappointing experience overall, and I would not stay here again.

6

Lisa

19 Sept 2025

·

Stayed 3 nights

The hotel is ok. Room was very small especially the bathroom. But ok for a couple of nights. Breakfast quite good although 2 out of 3 days the eggs and bacon were cold. Quite good location especially for the metro

10

Reidun

22 Nov 2025

·

Stayed 1 night

Rent, gode senger og hyggelig betjening. Frokostbufeten var veldig bra.

10

Alla

14 Sept 2025

·

Stayed 7 nights

We enjoyed the excellent location- right near the Hop-on-hop-off buses where all their routes start. Also the staff on the reception and in the breakfast room were amazing and very friendly. Breakfast was great with everything from omelettes to yogurts. We highly recommend this hotel- great value for your money.

6

Marcelo

19 Feb 2026

·

Stayed 1 night

Café da manhã pode ser mais variado

10

Louisa M

4 Feb 2024

·

Incredible breakfast! Super location!

6

Vanesa

16 Aug 2025

·

Stayed 2 nights

Hotel con habitaciones correctas. Desayuno muy justo poca variedad y sólo hay cinco o seis mesas, siempre hay que esperar sea pronto o tarde. Ubicación regular a unos25 minutos del centro.

8

Tine Anette

28 Aug 2025

·

Stayed 7 nights

Tje breakfast didn't have a big waraty

10

Rosser

14 Jun 2025

·

Stayed 3 nights

Buffet breakfast was good cleanliness good location was perfect

6

CRISTINA

7 May 2024

·

Stayed 3 nights

Position very good, only 20 mins by walk away from city center; property old and not in good conditions. Breakfast not very rich of food. Anyway, it’s a good choice to spend few days in a quite economic accommodation.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $76	17 $91
18 $76	19 $79	20 $112	21 $116	22 $102	23 $103	24 $105
25 $102	26 $102	27 $103	28 $106	29 $102	30 $130	31 $127

Su	Mo	Tu	We	Th	Fr	Sa
1 $75	2 $79	3 $75	4 $75	5 $75	6 $78	7 $80
8 $81	9 $83	10	11 $90	12 $89	13 $77	14 $75
15 $80	16 $76	17 $76	18 $75	19 $75	20 $79	21 $76
22 $78	23 $76	24 $74	25 $77	26 $79	27 $77	28 $78
29 $79	30 $80

Hotel Excelsior

Prices for Hotel Excelsior

Monthly average prices

About this property

Location

Room options

Double Room

Quadruple Room

Twin Room

Triple Room

Guest reviews of Hotel Excelsior

Who stays here?

What guests think

Property policies

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Good to know

Optional extras

FAQs about Hotel Excelsior

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