Is parking available at the property?

Self parking is available on-site for a fee of NZD 40 per night, which includes in/out privileges. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 10:00 AM for a fee of approximately NZD 40 for adults and NZD 20 for children.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM, and check-out time is at 10:00 AM. Early check-in and late check-out are available for a fee, subject to availability. Guests are encouraged to contact the property at least 24 hours before arrival to make arrangements.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details regarding room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Auckland, within a 15-minute walk of the University of Auckland and SkyCity Casino. It is approximately 0.7 miles from Sky Tower and 1.2 miles from Auckland Ferry Terminal.

What are the hotel's policies for guests staying with children?

One child aged 5 years old or younger stays free per registered adult when using existing bedding in the parent's or guardian's room.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of NZD 50 per night, and advance request or confirmation is required. Specific information regarding cribs is not provided.

VR Queen Street Hotel & Suites in Auckland

Average nightly price at VR Queen Street Hotel & Suites by month, last 12 months (USD)
Month	Average price
January	$92
February	$113
March	$97
April	$60
May	$60
June	$53
July	$62
August	$60
September	$56
October	$69
November	$108
December	$79

What guests think

At VR Queen Street Hotel & Suites, travellers praise good value rooms with kitchenettes and friendly staff, while feedback also highlights recurring issues with air conditioning, Wi-Fi performance, limited paid parking, and inconsistent cleanliness.

Rooms are often spacious and well equipped, but several note 'king' beds made from two singles, mixed noise levels, air-conditioning or ventilation problems, slow or capped Wi-Fi, and some dated or worn fixtures. The setting is walkable to K Road and the waterfront with buses nearby, though the uphill stretch means some prefer transport, and a few found the area gritty after dark. On-site breakfast and the restaurant draw mixed feedback; good value for some, repetitive or weak cooked options for others. Expect a practical city base with trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is limited, paid, and often requires pre-booking; several guests used nearby public parking instead. Laundry facilities were reported as poorly maintained.

Related guest reviews

8

Neil

Aug 9, 2024

·

Stayed 1 night

Great location; car park full so had to park outside; smell on 3rd floor corridor ? from cleaning products. Maybe consider different product.

4

Carl

Jun 19, 2023

·

Stayed 9 nights

This hotel requires major refurbishment. The rooms are tired and in some areas unsanitary. I had two quite troubling problems whilst there. Firstly, the AC broke in my room a few days into my stay. After a day of waiting for an engineer I was offered a new room - fair enough. But in the meantime I’d endured temperatures above 24*C in the middle of winter. This is because the rooms have no windows, so loss of AC means loss of airflow. The second main issue came about when I went to wash my clothes. All of the washers were full of towels and/or water, some resembling wells rather than washing machines. The dryers were full of wet towels. The laundry room is in the corner of the car park/ basement, the machines are rusty and instead I took the bus the next day to find a decent self service laundrette. Not ideal having to take half a day out on a long trip when all I needed was to do some washing. Positives: there aren’t many, but the staff are reasonably welcoming and helpful. They didn’t charge any deposit etc to my card. The location is pretty good at the top of Queen St - the hill takes a bit of getting used to.

10

Alfredo

Aug 16, 2025

·

Stayed 1 night

Parking already full when we arrived

10

Khoury

Aug 21, 2025

·

Stayed 1 night

We stayed for only one night, but everything was clean and the staff was nice. The parking garage is a little challenging to get into/out of, but not a problem, and it was quite secure. Good food nearby.

8

Lauren

Apr 19, 2025

·

Stayed 1 night

Great location and easy accessible parking. Though we did go on Monday and Tuesday so would obviously get busier. Not a great shower. But overall good hotel.

6

GI-SEONG

Jan 31, 2023

·

Stayed 1 night

Blackfast was very good. No parking area itself,therfore park beside road with pay. But sunday is free.

6

stephen

Sep 22, 2024

·

Stayed 1 night

Bit disappointing that the 'free' wifi was only 10mb, also parking was full even though I messaged more than 24hrs before to arrange (no reply) Good spacious room with 2 seperate breeding with was good.

2

Kevin

Apr 25, 2023

·

Stayed 2 nights

Dirty room with other guests items under the bed, poor overall condition of hotel room and elevators, bathroom faucet and vanity falling apart, furniture rickety and aged, laundry facilities poorly maintained and not all machines working. I would not recommend this hotel and have no idea how it got an 8 rating on Expedia!

10

Nilesh

Aug 18, 2024

·

Stayed 1 night

Lack of parking at the site but paid parking available across the road. Facilities and room was great.

6

Adam

Oct 2, 2025

·

Stayed 1 night

Place was nice enough. Unfortunately wasn't aware i neededyo book parking in advance

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms clean, but reviews also report missed housekeeping, stained furnishings, pests (fleas/bed bugs), mold, and occasional odors. Standards appear inconsistent between rooms and stays.

Related guest reviews

2

Kingi

Jan 13, 2025

·

Stayed 1 night

Room had fleas, staff were rubbish It's cheap for a reason

4

Kwok Fai

May 1, 2025

·

Stayed 4 nights

The staff are nice, friendly and helpful, but it was a pity that there were fleas in my room. I got a lot of bites until I asked them to change the bedding and clean the carpet for me on th the 4th day.

10

Don

Feb 23, 2026

·

Stayed 10 nights

Clean room and kitchenette.

2

Benjamin

May 19, 2024

·

Stayed 3 nights

It wasn’t cleaned at all. There was poop on the seat. Stains on the pillows and bedding. Tables weren’t wiped down. Mold or something near the bathroom. All of it was gross

4

Natalie

Jul 16, 2023

·

Stayed 2 nights

The bathroom had a lot of mold and generally felt dirty. I didn't like that they demanded a photo copy of my identification as this is against the law. The beds were comfortably however there was a bad smell in the room that never left and a lot of dust behind the cabinet. We wont be staying there again.

6

Deborah

Sep 15, 2025

·

Stayed 1 night

Room was more than adequate but around stove area was greasy and there were grains of cooked rice around the stove (i did not use) also top of plug in bathroom very dusty.

8

Stevie

Oct 20, 2024

·

Stayed 5 nights

The room i stayed in had bed bugs but otherwise everything was wonderful. Staff are very friendly and polite

6

Antoinette

Dec 15, 2022

·

Stayed 1 night

Friendly staff, but the Hotel needs a clean up and maybe new linen, curtains, etc, our bedding was ripped at the end and curtains and chairs stained. Also the bathroom was not the cleanest Ive seen. Our room had no air-conditioning and we moved to a different room, was very hot and muggy.

10

James

Jan 8, 2026

·

Stayed 3 nights

Spotless

6

AMAN

Jan 29, 2024

·

Stayed 3 nights

The room was not clean, there where stains on the curtains and stains on the chairs. The room overall was worn out with freying carpet. The phone did not work and when I reported this I was told it's a weekend so they can't do anything about it, so I was not able to contact room service from my room and had to go down to reception when I needed anything, very frustrating. When I pulled the curtains to close them there were a pair of socks stuck in the corner (they did not belong to me) so the room had obviously not been vacuumed or sufficiently cleaned. The walls are thin and there was alot of noise. I could hear everything happening outside and in the hallway especially room service knocking multiple times on everyones door in the morning yelling room service. The bed sheets, pillows and towels were clean which gave me a bit of relief and got me through the 3 night stay. If I was with my family I would have checked out immediately and stayed in a different hotel. As it was me on my own I made it work. When my room was "cleaned" they only replaced the towels, cleared the rubbish bins and pulled the sheets up, they didn't make the bed and didn't replace the tea, sugar or coffee. The bed was also two single beds pushed together made to look like a large king bed.it was very uncomfortable as you can feel the join of the beds as you move towards the middle of the bed. For someone who has stayed in a number of hotels this stay was very underwhelming. I would not go back.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are frequently spacious and come with kitchenettes, but recurring downsides include 'king' beds made from two singles, air-conditioning/ventilation problems, slow or capped Wi-Fi, mixed noise levels, and some dated or worn fittings.

Related guest reviews

8

Nicolas

Dec 22, 2022

·

Stayed 19,347 nights

The venue mentioned free WiFi, but not that there was a daily cap on bandwidth. Apart from that, everything was fine.

6

Akesh

Mar 17, 2024

·

Stayed 2 nights

There was a constant noise from a ?ventilator shaft or might be a heat pump unit that was very disturbing.

6

Aween

Dec 1, 2024

·

Stayed 2 nights

I was disappointed by the beds, they were supose to be double bed, but it was just two single beds stuck together and was very uncomfortable. The spec was much smaller than expected. The shower was disappointing as well, the shower head was very outdated.

6

Cade

Dec 20, 2022

·

Stayed 19,345 nights

The room was too hot which made sleeping very difficult. The air conditioner was broken and was replaced with a cooling unit that just blew hot air around. They were happy to overcharge us for parking, knowing that the room was not to the standard we booked for.

8

Baz

Mar 18, 2025

·

Stayed 1 night

The air conditioning power and user control needs improvement but I noticed a bunch of fans sitting in the hallway so I suspect they're aware of the issue and doing their best to resolve that. We simply brought one into our room for the night. Also, the body wash ran out in the shower which was a bummer. The king bed was actually two single beds pushed together but we found that to be really comfortable, we both had such a good sleep. The lady at reception was great. Overall, for the price, we were happy.

6

Sandra

Mar 29, 2025

·

Stayed 3 nights

Personnel agréable, proche des boutiques, restaurants . Malheureusement très bruyant. Réveil vers 1h/2h du matin par des cris des clients qui ne respectent pas ceux qui dorment. Tu entends tes voisins discuter. Très très bruyant pas bien dormi pendant mon séjour.

6

Anne-Mieke

Dec 7, 2024

·

Stayed 3 nights

Wifi was bad… otherwhile we would have rated four stars on every item.

10

Hisashi

Apr 14, 2025

·

Stayed 2 nights

We enjoyed our 2 bed room with dining area and kitchen. Location is good and room was quiet and clean. Only complaint is Wifi speed was so slow having to use my own data to browse internet.

10

majda

May 11, 2025

·

Stayed 3 nights

great room with a kitchenette. even had the world's cutest little dishwasher, and they provided dishwasher soap, as well as dish soap for hand-washing. There was sufficient dishware for our needs. The room was very spacious, clean & comfortable.

10

majda

May 16, 2025

·

Stayed 1 night

great layout, big room with sitting area, big bathroom & a kitchenette. they even give you dish soap & dishwasher soap, because yes, there's even a tiny dishwasher in the room. great location. we stayed here for 3 nights at the beginning of our trip, and came back for the last day of our trip.

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AI-generated summary based on recent guest reviews

Service

Staff are often described as friendly and accommodating, with helpful problem solving and early check-ins, but there are also reports of rude or unhelpful interactions and slow follow-up on issues.

Related guest reviews

10

Roch

Mar 13, 2025

·

Stayed 6 nights

Staff offered us early check-in. Hotel was clean and staff professional.

8

Weijun

Jan 10, 2025

·

Stayed 6 nights

one of the female receptionists were really not helpful and kinda rude, I checked in the evening at 3rd Jan 2025. I was struggling with the WIFI as it was connected, but can't access the internet. The log in screen popped out only on the reception area, but not in my level (level 3). When I was trying to talk that to the receptionist, first I have to wait 2 minutes before she hang up her mobile phone and stop giggling. Her phone conversation, from what I heard, seemed a private/random chat. And when I explained to her, she said "OK, come down to the receiption area and use the WIFI there". My god, does she realise the customers books a hotel nor for going to the lobby to use the hotels' WIFI? She also said, "talk to the receptionist tomorrow when I am not in charge". The second day when I talk this WIFI issue to another male receptionist, he solved the problem by just resetting the router and he literally described what the issue is and how he can solve the problem.

4

Callum

Oct 24, 2025

·

Stayed 4 nights

We arrived around 9pm to check in and were asked for a credit card and photo ID. Without warning, the receptionist scanned and photocopied both my passport and credit card, which immediately raised alarm bells. When I questioned it, she said she’d delete the scanned email, but I found the whole thing very concerning and unprofessional — there’s no reason to copy full card details instead of using a secure chip-and-pin system. The air conditioning in our room was also broken. Despite calling reception three times during the night, we were told it was controlled remotely and they’d try to fix it, but it never worked. The next day, with the room temperature sitting above 26°C, we called again and were finally moved to a new room where the AC worked properly. The area around Queen Street felt a bit rough at night, with quite a few homeless people about, though that’s not the hotel’s fault. We did appreciate being offered a free late check-out until 11am, but overall, this wasn’t a pleasant stay. I wish we’d read other reviews beforehand — seems we weren’t the only ones to face AC issues and other unusual problems here.

2

Tineka

Aug 24, 2025

·

Stayed 1 night

The concierge made things quite difficult when I arrived. There was a cold acknowledgement of my arrival and instantly I was met with scepticism as to my belonging there. I was clearly judged on my appearance. He demanded my physical identification and when it was clear that I had none, he offered no other option but to deny accomodation. After a while he decided that a photo of my ID would suffice but by then I was already deflated. The room "looked" nice, but there were no robes, no slippers as promised in the offer. We had to cook our dinner in the oven because there was no frying pan. When we asked for one, they sent this up with an employee who told us not to use the oven because it's not good👀. When we asked why the range hood wasn't working he said that it only works when you use the job, not the oven. Next things there's a loud hum coming from the bathroom and when we enquired about that we were told that it only made a sound because we had the range hood on. Lies. That humming sounded all night and disturbed our sleep. Absolutely disappointed! Worst stay in a long while. And I've stayed in many different places!

8

Anilkumar

Mar 15, 2025

·

Stayed 2 nights

Great location Good room Front desk staff not the best

6

Jason

Nov 20, 2024

·

Stayed 2 nights

The room, location building was amazing, and this is a 5/5. But after the first terrible night I found one of the single beds pushed together to make a queen had collapsed completely (ie the base was broken in the middle slats), leaving me to sleep like a banana. I advised reception the next morning, but found no activity or feedback had taken place (or that it had been logged) when I got back that night. So with no help (maintenance, boards, another room) or interest forthcoming from VR I went to plan two. I was unable to pull the mattress on the bed to sleep on the floor (ie no spare sheets or blankets), so I laid the dinning chair back horizontally under the middle of the mattress to stop the collapse and had a reasonable nights sleep. Other than that, I'd happily stay again, restaurant onsite, secure parking onsite, amazing rooms, many amazing restaurants outside the front door. Never a dull moment travelling, I guess this just adds to the rich life stories one has :) . Best wishes.

10

Steve

Jan 23, 2025

·

Stayed 1 night

Can’t say enough good about these people. Use The Quadrant usually and tried this- also perfect. Maybe better. It’s down to the group’s commitment to great customer service. Well done.

10

Melissa

Feb 23, 2026

·

Stayed 2 nights

Staff were good, no problems with check in or check out. Our room was great - a good size, and was clean and tidy. Didn't expect all the kitchen, which was a bonus even though only used the fridge and jug. Loved the location and would stay here again.

8

Exe

Sep 10, 2025

·

Stayed 5 nights

Staff was good, helpful and polite. The area was quiet, but a little bit far going downtown. Breakfast always the same and never change the menu everyday. Supplies in the bathroom was not enough, like shampoo & body wash.

8

Wayne

Sep 10, 2023

·

Stayed 1 night

Staff were pleasant but not engaging.

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AI-generated summary based on recent guest reviews

Location

Central and walkable for Queen Street, K Road and the waterfront with good public transport nearby; the uphill section leads some to use buses or taxis, and a few found the area gritty at night.

Related guest reviews

10

Alex

Nov 22, 2025

·

Stayed 2 nights

Nice hotel, clean with good facilities. Location was a short walk to the pier and other city centre highlights

8

John

Jun 28, 2023

·

Stayed 3 nights

Great location for my 3 day stay in the city

4

Callum

Oct 24, 2025

·

Stayed 4 nights

We arrived around 9pm to check in and were asked for a credit card and photo ID. Without warning, the receptionist scanned and photocopied both my passport and credit card, which immediately raised alarm bells. When I questioned it, she said she’d delete the scanned email, but I found the whole thing very concerning and unprofessional — there’s no reason to copy full card details instead of using a secure chip-and-pin system. The air conditioning in our room was also broken. Despite calling reception three times during the night, we were told it was controlled remotely and they’d try to fix it, but it never worked. The next day, with the room temperature sitting above 26°C, we called again and were finally moved to a new room where the AC worked properly. The area around Queen Street felt a bit rough at night, with quite a few homeless people about, though that’s not the hotel’s fault. We did appreciate being offered a free late check-out until 11am, but overall, this wasn’t a pleasant stay. I wish we’d read other reviews beforehand — seems we weren’t the only ones to face AC issues and other unusual problems here.

10

Andrew

Sep 22, 2024

·

Stayed 1 night

Great location, handy to Queen St, K' Rd and public transport

10

Wayne

Jun 17, 2024

·

Stayed 4 nights

For us it was the very handy location to bus stops and being on the quiet end of Queen St

10

David

Nov 12, 2023

·

Stayed 1 night

It is in a good location on Queen Street, with good public transport options close by. If coming from the airport, it is not too far from Sky city, which is the drop off/collection point for one of the bus services to and from the airport

10

Graham

Jan 11, 2025

·

Stayed 3 nights

Friendly staff and good facilities. Near top of hill on main road into CBD, so easy 15/20 minute walk to CBD/waterfront but take bus or taxi to avoid walk up hill. Limited good restaurants in close area but OK for quick/burger style. Small supermarkets very close.

8

Audrey

Apr 22, 2023

·

Stayed 2 nights

There are buses pass the property as it is a long walk up Queen Street.

8

Anthony R

Apr 12, 2025

·

Stayed 6 nights

Good central location near University, close to Pier and downtown, is walkable (10-15 minutes), bus stops are also nearby. Was clean and front desk was always staffed. We stayed during off season, so noise was not an issue, but if the street had lots of noise, it might be an issue for some

10

Marianella

Sep 13, 2024

·

Stayed 4 nights

Our stay in VR Queen Suites is very convenient, very near to dining, shopping and city center.

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AI-generated summary based on recent guest reviews

Dining

On-site breakfast and restaurant feedback is mixed: several guests praised value and taste, while others found the cooked items repetitive or poor, and occasional kitchen limitations reduced breakfast options.

Related guest reviews

8

Bryce

Aug 3, 2023

·

Stayed 1 night

It was very handy to Auckland central, so suited us. Staff were pleasant and helpful. Very nice burger from restaurant.

8

Ian

Jan 19, 2025

·

Stayed 2 nights

Early check-in was excellent. Room was small but had great amenities including fridge and microwave. Credit card surcharge of 3.5% was excessive. Breakfast buffet had good selection but cooked buffet element poor quality. Cold runny scrambled eggs, fatty undercooked bacon, tasteless sausages

8

Marilyn

Nov 12, 2023

·

Stayed 2 nights

Room clean and tidy. Great service in the restaurant and very reasonable prices

10

Dennis

Jan 28, 2025

·

Stayed 2 nights

Walking diatance from queens wharf. Helpful staff, good breakfast.

6

Bradley

Feb 19, 2023

·

Stayed 1 night

The free breakfast is not great, they charge you more for hot breakfast.

8

Andrew

Mar 22, 2025

·

Stayed 9 nights

Great location. Same outfit as Ascotia, but higher standard of room. Staff were all friendly. Breakfast was $20/morning which seems quite reasonable. My preference is to stay here when I visit Auckland.

8

Exe

Sep 10, 2025

·

Stayed 5 nights

Staff was good, helpful and polite. The area was quiet, but a little bit far going downtown. Breakfast always the same and never change the menu everyday. Supplies in the bathroom was not enough, like shampoo & body wash.

8

Anton

Nov 3, 2024

·

Stayed 2 nights

Kitchen was under maintenance, so only English & Continental breakfasts were available.

10

Heather

Jun 7, 2023

·

Stayed 1 night

The restaurant was amazing and very reasonable. Room had self catering convenience and very reasonably priced. Our rooms heating didnt work but we were given a mini heater. Overall a very good service.

10

Frank

Jan 4, 2023

·

Stayed 19,360 nights

A very nice hotel. Continental breakfast is healthy, delicious and convenient for guests.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $75	2 $72	3 $73	4 $73	5 $108	6 $117	7 $169
8 $109	9 $74	10 $73	11 $116	12 $86	13 $71	14 $93
15 $82	16 $98	17 $95	18 $257	19 $153	20 $157	21 $100
22 $90	23 $155	24 $190	25 $98	26 $89	27 $82	28 $83
29 $72	30 $75

VR Queen Street Hotel & Suites

Prices for VR Queen Street Hotel & Suites

Monthly average prices

About this property

Location

Room options

Premier King Room

One-Bedroom Suite

Two-Bedroom Suite

Standard King Room

Compact Single Room

Guest reviews of VR Queen Street Hotel & Suites

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about VR Queen Street Hotel & Suites

Considering this hotel for your Auckland trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $40	23 $111	24 $157
25	26 $50	27 $50	28 $52	29 $51	30 $96	31 $125