Riu Palace Kukulkan - Adults Only - All Inclusive
From
340 USD
a notte
Prezzi per Riu Palace Kukulkan - Adults Only - All Inclusive
Seleziona le date per controllare prezzi e disponibilità
From
340 USD
a notte
Prezzi medi mensili
Presso Riu Palace Kukulkan - Adults Only - All Inclusive, il prezzo per notte è in media di 269 USD nel mese più economico (agosto) e di 552 USD nel mese più caro (marzo), in base agli ultimi 12 mesi.
| Mese | Prezzo medio |
|---|---|
| gennaio | 477 USD |
| febbraio | 489 USD |
| marzo | 552 USD |
| aprile | 352 USD |
| maggio | 355 USD |
| giugno | 447 USD |
| luglio | 449 USD |
| agosto | 269 USD |
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F
M
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Prezzo più alto: marzo (circa 552 USD)
Prezzo più basso: agosto (circa 269 USD)
Informazioni su questa struttura
Dedicati al relax presso la spa completa, dove abbandonarti ai benefici dei massaggi. Grazie ad un'ampia gamma di servizi, che include 4 piscine all'aperto e una palestra, il divertimento è assicurato. Questa struttura in stile Art Déco pro...
Servizi
Dedicati al relax presso la spa completa, dove abbandonarti ai benefici dei massaggi. Grazie ad un'ampia gamma di servizi, che include 4 piscine all'aperto e una palestra, il divertimento è assicurato. Questa struttura in stile Art Déco propone, inoltre, il Wi-Fi gratuito, servizi di concierge e un salone di parrucchiere.
Servizi per le aziende
Potrai usufruire di un pratico servizio di lavanderia e lavaggio a secco, una reception aperta 24 ore su 24 e bancomat/servizi bancari. Il un parcheggio gratuito è disponibile in loco.
Ristorazione
Mangia un boccone in uno dei 6 ristoranti e al bar/caffetteria presenti presso un resort oppure richiedi il comodo servizio in camera 24 ore su 24. Desideri rilassarti con un drink rinfrescante? Troverai un bar sull'acqua e 4 bar/lounge. La colazione a buffet viene servita gratuitamente tutti i giorni dalle ore 07:00 alle ore 10:30.
Camere
Rilassati in una delle 428 camere con aria condizionata della struttura, complete di minibar e TV a schermo piatto. Le camere sono dotate di balcone. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via satellite è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di vasca e doccia separate, soffione a pioggia e set di cortesia gratuiti.
Posizione
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive di Cancún (Zona Hotelera) è ad appena 10 minuti di cammino da Spiagge della Zona degli Hotel e La Isla Shopping Mall. Questa struttura all-inclusive dista 0,8 km da El Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc e 8,4 km da Spiaggia Playa Delfines.
Nelle vicinanze
Centro commerciale Kukulcan Plaza(0.2 miglia)
Laguna di Nichupté(0.2 miglia)
Spiaggia Playa Marlín(0.3 miglia)
Museo della Tequila(0.3 miglia)
Spiagge della Zona degli Hotel(0.3 miglia)
El Sol de Cancun(0.4 miglia)
La Isla Shopping Mall(0.5 miglia)
El Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc(0.5 miglia)
Isla Dorada(0.5 miglia)
Centro commerciale Luxury Avenue(1 miglia)
Spiaggia Ballenas(1.7 miglia)
Aquaworld(2 miglia)
Spiaggia di Chac Mool(2.2 miglia)
Oasis Arena(2.3 miglia)
Centro commerciale Forum by the Sea(2.3 miglia)
Aeroporto Internazionale di Cancún (CUN)(13.1 miglia)
Parcheggio
Ristorante
Piscina
Camere non fumatori
Servizio in camera
Banco escursioni
Posizione
Boulevard Kukulcan km 12 Zona Hotelera, Centro Commerciale La Isla, Avenida Kukulkan, Cancún, Benito Juárez, Quintana Roo, Messico
Centro commerciale Kukulcan Plaza (0.2 miglia)
Laguna di Nichupté (0.2 miglia)
Spiaggia Playa Marlín (0.3 miglia)
Museo della Tequila (0.3 miglia)
Spiagge della Zona degli Hotel (0.3 miglia)
El Sol de Cancun (0.4 miglia)
Recensioni degli ospiti su Riu Palace Kukulkan - Adults Only - All Inclusive
9
Favoloso
Sulla base di 5504 recensioni verificate
Cosa pensano gli ospiti
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Presso Riu Palace Kukulkan - Solo Adulti - All Inclusive, i viaggiatori apprezzano costantemente la pulizia impeccabile delle strutture, la cordialità del personale e l'ambiente moderno fronte spiaggia, mentre le opinioni su ristorazione, vita notturna e temperatura delle piscine sono più contrastanti, con occasionali disturbi causati dal rumore o problemi al check-in.
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Cosa pensano gli ospiti
Presso Riu Palace Kukulkan - Solo Adulti - All Inclusive, i viaggiatori apprezzano costantemente la pulizia impeccabile delle strutture, la cordialità del personale e l'ambiente moderno fronte spiaggia, mentre le opinioni su ristorazione, vita notturna e temperatura delle piscine sono più contrastanti, con occasionali disturbi causati dal rumore o problemi al check-in.
Le camere sono moderne con una splendida vista sull'oceano, anche se alcuni ospiti segnalano materassi rigidi, pareti sottili e rumore del traffico o dei lavori edili in alcune zone. La spiaggia e le numerose piscine sono molto frequentate, ma l'acqua delle piscine può essere calda e la chiusura può avvenire presto. La varietà del cibo è ampia e molti apprezzano i buffet e i ristoranti, tuttavia altri lo giudicano nella media, con attese e un servizio in camera limitato. Ci si può aspettare un resort pulito, vivace, riservato agli adulti, con un servizio accogliente e un'atmosfera generalmente rilassata, ma non una vita notturna particolarmente animata o stanze molto silenziose.
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Servizi
Piscine multiple (tra cui un bar a bordo piscina) e accesso diretto alla spiaggia sono i punti di forza, con attività giornaliere e spettacoli serali. Alcuni segnalano acqua calda e orari di chiusura anticipati delle piscine, una palestra/spa piccola e una vita notturna in loco limitata, anche se sono disponibili navette per le feste RIU.
Recensioni degli ospiti correlate
10
Erica
21 ott 2025
·
Soggiorno di 4 notti
Overall enjoyed our stay. Very clean property with staff constantly cleaning all times of the day. I liked how our room was cleaned multiple times a day. The proximity to the beach is nice and the beach is beautiful. The activities were really fun especially around the pool area. I don’t really like that they close the pool in the evening, but I understand that’s part of the cleaning procedure. Transportation to the Riu parties at caribe were convenient and the parties are very lively. I wish there was karaoke! I feel like that would be a really good activity to add, maybe even just showing videos to sing along on the Riu stage. We loved the big buffet area, a convenient area to reconvene with everyone in the party. Lots of variety and healthy options available like fresh fruit. The restaurants are very beautiful inside and I like how they are all colocated in the same area. The food is okay, our favorite was Krystal, the octopus main dish is a stand out for us. We would come back again :)
Overall enjoyed our stay. Very clean property with staff constantly cleaning all times of the day. I liked how our room was cleaned multiple times a day. The proximity to the beach is nice and the beach is beautiful. The activities were really fun especially around the pool area. I don’t really like that they close the pool in the evening, but I understand that’s part of the cleaning procedure. Transportation to the Riu parties at caribe were convenient and the parties are very lively. I wish there was karaoke! I feel like that would be a really good activity to add, maybe even just showing videos to sing along on the Riu stage. We loved the big buffet area, a convenient area to reconvene with everyone in the party. Lots of variety and healthy options available like fresh fruit. The restaurants are very beautiful inside and I like how they are all colocated in the same area. The food is okay, our favorite was Krystal, the octopus main dish is a stand out for us. We would come back again :)
10
MARIA
31 ago 2025
·
Soggiorno di 3 notti
Property was amazing, it was clean and beautiful, room was big, nice and comfy. The fact that you don’t need to make reservations for dinner was great, we were able to try all the restaurants, and food was delicious with tons of options. Servers at the pool were on point checking in all the time and bringing the refills. The only thing that they don’t have is options for nightlife inside the hotel, they do take you to other locations for parties but nothing in the hotel, but if you want to relax, this is the place for you. Will definitely return.
Property was amazing, it was clean and beautiful, room was big, nice and comfy. The fact that you don’t need to make reservations for dinner was great, we were able to try all the restaurants, and food was delicious with tons of options. Servers at the pool were on point checking in all the time and bringing the refills. The only thing that they don’t have is options for nightlife inside the hotel, they do take you to other locations for parties but nothing in the hotel, but if you want to relax, this is the place for you. Will definitely return.
10
Juanita
4 nov 2025
·
Soggiorno di 3 notti
The hotel staff, food and dining options, rooms and pools were all wonderful. I would like to see more night activities. The weekend we went to visit we had to get transportation to their hotel to enjoy the night life. I will definitely stay here again!!!
The hotel staff, food and dining options, rooms and pools were all wonderful. I would like to see more night activities. The weekend we went to visit we had to get transportation to their hotel to enjoy the night life. I will definitely stay here again!!!
10
Catherine L
6 set 2025
·
Soggiorno di 6 notti
Everything you need for an adult only resort. All the food is amazing. With it being small, it is nice and easy to get around! There is always something going on and if you want more of a party, free shuttle to their other resort theme nights.We will book again.
Everything you need for an adult only resort. All the food is amazing. With it being small, it is nice and easy to get around! There is always something going on and if you want more of a party, free shuttle to their other resort theme nights.We will book again.
10
Shaelynn
10 dic 2025
·
Soggiorno di 7 notti
We had a wonderful stay, the property is clean and elegant, staff is friendly, always cleaning and your drinks are topped up regularly. Special shout out to Cocom- he’s fast, efficient and somehow knows which drink is for which person with incredible accuracy. He’s one of the many pool side servers. There’s an abundance of food variety at each meal, no excessively lineups. Cappuccino bar serving coffees and snacks and late night snacks at the other bars. The rooms as clean and modern. The beach is big with many chairs and umbrellas and the 2 main pools are big with one being heated and a swim up bar/pool for people who like to be close to constant top ups. Liquor is quality brands and there are fun classes and activities plus nightly shows. You won’t be disappointed coming to this resort. Being adults only the ages range from people in their late 20s to their 70s- it’s a chill vibe, all the guest are having fun, no negative energies- people dancing no one severely intoxicated even though liquor is endless so that’s a plus. The resort has activities you can pay additionally for like Cenota visits, parasailing, seadoo rentals and snorkeling if you want to go off the resort on guided tours. This is the place to go if you don’t want to be disappointed- the staff is wonderful - friendly smiling faces, constantly cleaning the floors and the windows. You won’t regret choosing this resort. Thanks for the great time, we will be back!
We had a wonderful stay, the property is clean and elegant, staff is friendly, always cleaning and your drinks are topped up regularly. Special shout out to Cocom- he’s fast, efficient and somehow knows which drink is for which person with incredible accuracy. He’s one of the many pool side servers. There’s an abundance of food variety at each meal, no excessively lineups. Cappuccino bar serving coffees and snacks and late night snacks at the other bars. The rooms as clean and modern. The beach is big with many chairs and umbrellas and the 2 main pools are big with one being heated and a swim up bar/pool for people who like to be close to constant top ups. Liquor is quality brands and there are fun classes and activities plus nightly shows. You won’t be disappointed coming to this resort. Being adults only the ages range from people in their late 20s to their 70s- it’s a chill vibe, all the guest are having fun, no negative energies- people dancing no one severely intoxicated even though liquor is endless so that’s a plus. The resort has activities you can pay additionally for like Cenota visits, parasailing, seadoo rentals and snorkeling if you want to go off the resort on guided tours. This is the place to go if you don’t want to be disappointed- the staff is wonderful - friendly smiling faces, constantly cleaning the floors and the windows. You won’t regret choosing this resort. Thanks for the great time, we will be back!
6
Susan
16 ott 2025
·
Soggiorno di 5 notti
Beautiful view from the balcony The resort lacked activities
Beautiful view from the balcony The resort lacked activities
10
Spencer Alex
19 nov 2025
·
Soggiorno di 5 notti
Great staff, FUN entertainment team
Great staff, FUN entertainment team
10
Camryn
19 nov 2025
·
Soggiorno di 6 notti
This was our first time staying at a RIU and we absolutely loved it. The staff overall was incredibly nice and attentive. The hotel, facilities, and rooms were kept spotless. The restaurants for dinner were great with our favorite being the Asian fusion option. The gym is small but fits the need. I would recommend going before dinner to avoid the crowd. The only true drawback was for breakfast or lunch the only true option was the buffet. The buffet is huge with a large variety of options daily but it gets boring. I wish they had a sit down option by the pool or etc.
This was our first time staying at a RIU and we absolutely loved it. The staff overall was incredibly nice and attentive. The hotel, facilities, and rooms were kept spotless. The restaurants for dinner were great with our favorite being the Asian fusion option. The gym is small but fits the need. I would recommend going before dinner to avoid the crowd. The only true drawback was for breakfast or lunch the only true option was the buffet. The buffet is huge with a large variety of options daily but it gets boring. I wish they had a sit down option by the pool or etc.
10
Shanita
13 nov 2025
·
Soggiorno di 5 notti
The staff here is fantastic! Really made my bf feel special on his birthday with cake and champagne. The resort is very clean and you see people in the cleaning 24/7. Direct beach access, multiple pools and access to the parties at another RIU. The restaurant are hit or miss and they could have more activities, but if you want a RIU on the more chill side this is the one for you.
The staff here is fantastic! Really made my bf feel special on his birthday with cake and champagne. The resort is very clean and you see people in the cleaning 24/7. Direct beach access, multiple pools and access to the parties at another RIU. The restaurant are hit or miss and they could have more activities, but if you want a RIU on the more chill side this is the one for you.
10
Matthew
23 nov 2025
·
Soggiorno di 6 notti
Our trip to the Riu Palace Kukulkan was amazing. My wife and I stayed for six nights. Here is how we felt about everything: The room- we had a jr. suite ocean view. The view wasn’t the best as we were on the first floor for rooms and the roof of the lobby obstructed some of our view. We upgraded to elite club halfway through our trip and the 3rd floor ocean view was amazing. The rooms themselves were spotless, modern, and had the most amazing shower. Housekeeping was always very timely and responsive to any needs that arose. The food: The food was great! The elite club restaurant, steakhouse, and Asian were our favorites. We ate at the breakfast buffet every morning. There were many options and food was always fresh. Pools/Beach: There were 4 pools: one had a quite vibe, the next was an activities pool, the next had the swim up bar, and the final one was for elite club guests, and was pretty quiet. The beach was pristine and weather conditions permitting, great for swimming as well. Service: the staff is amazing! Rubi made sure we had a constant supply of snacks and drinks when we were at Daiquiri bar. Staff interactions were always wonderful and they went out of their way to be helpful. Activities: their evening programming was very good. They also have parties free of charge that you can attend at the nearby Riu Caribe. As far as programming at kukuklan, my wife and I enjoyed the silent disco, and the live singers on different nights were good as well.
Our trip to the Riu Palace Kukulkan was amazing. My wife and I stayed for six nights. Here is how we felt about everything: The room- we had a jr. suite ocean view. The view wasn’t the best as we were on the first floor for rooms and the roof of the lobby obstructed some of our view. We upgraded to elite club halfway through our trip and the 3rd floor ocean view was amazing. The rooms themselves were spotless, modern, and had the most amazing shower. Housekeeping was always very timely and responsive to any needs that arose. The food: The food was great! The elite club restaurant, steakhouse, and Asian were our favorites. We ate at the breakfast buffet every morning. There were many options and food was always fresh. Pools/Beach: There were 4 pools: one had a quite vibe, the next was an activities pool, the next had the swim up bar, and the final one was for elite club guests, and was pretty quiet. The beach was pristine and weather conditions permitting, great for swimming as well. Service: the staff is amazing! Rubi made sure we had a constant supply of snacks and drinks when we were at Daiquiri bar. Staff interactions were always wonderful and they went out of their way to be helpful. Activities: their evening programming was very good. They also have parties free of charge that you can attend at the nearby Riu Caribe. As far as programming at kukuklan, my wife and I enjoyed the silent disco, and the live singers on different nights were good as well.
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Pulizia
La pulizia è un punto di forza in tutto il resort: le camere e le aree comuni sono mantenute impeccabili e il servizio di pulizia è frequente e attento. Questo standard viene menzionato ripetutamente nelle recensioni.
Recensioni degli ospiti correlate
10
Ronald
24 nov 2025
·
Soggiorno di 4 notti
The room and overall hotel was immaculate. The staff was extremely helpful and personable.
The room and overall hotel was immaculate. The staff was extremely helpful and personable.
10
Corina
20 nov 2025
·
Soggiorno di 7 notti
very clean room, nice staff, new building
very clean room, nice staff, new building
10
todd
5 gen 2026
·
Soggiorno di 5 notti
The place was kept clean and still looked brand new. Your staff is excellent.
The place was kept clean and still looked brand new. Your staff is excellent.
10
Tamara
16 gen 2026
·
Soggiorno di 5 notti
I had a wonderful stay. The hotel is modern, clean and the staff is absolutely the best - courteous and always ready to help. Food was excellent as well. Would definitely go back.
I had a wonderful stay. The hotel is modern, clean and the staff is absolutely the best - courteous and always ready to help. Food was excellent as well. Would definitely go back.
10
Jessica
28 nov 2025
·
Soggiorno di 7 notti
The rooms were clean everyday.
The rooms were clean everyday.
10
Shaelynn
10 dic 2025
·
Soggiorno di 7 notti
We had a wonderful stay, the property is clean and elegant, staff is friendly, always cleaning and your drinks are topped up regularly. Special shout out to Cocom- he’s fast, efficient and somehow knows which drink is for which person with incredible accuracy. He’s one of the many pool side servers. There’s an abundance of food variety at each meal, no excessively lineups. Cappuccino bar serving coffees and snacks and late night snacks at the other bars. The rooms as clean and modern. The beach is big with many chairs and umbrellas and the 2 main pools are big with one being heated and a swim up bar/pool for people who like to be close to constant top ups. Liquor is quality brands and there are fun classes and activities plus nightly shows. You won’t be disappointed coming to this resort. Being adults only the ages range from people in their late 20s to their 70s- it’s a chill vibe, all the guest are having fun, no negative energies- people dancing no one severely intoxicated even though liquor is endless so that’s a plus. The resort has activities you can pay additionally for like Cenota visits, parasailing, seadoo rentals and snorkeling if you want to go off the resort on guided tours. This is the place to go if you don’t want to be disappointed- the staff is wonderful - friendly smiling faces, constantly cleaning the floors and the windows. You won’t regret choosing this resort. Thanks for the great time, we will be back!
We had a wonderful stay, the property is clean and elegant, staff is friendly, always cleaning and your drinks are topped up regularly. Special shout out to Cocom- he’s fast, efficient and somehow knows which drink is for which person with incredible accuracy. He’s one of the many pool side servers. There’s an abundance of food variety at each meal, no excessively lineups. Cappuccino bar serving coffees and snacks and late night snacks at the other bars. The rooms as clean and modern. The beach is big with many chairs and umbrellas and the 2 main pools are big with one being heated and a swim up bar/pool for people who like to be close to constant top ups. Liquor is quality brands and there are fun classes and activities plus nightly shows. You won’t be disappointed coming to this resort. Being adults only the ages range from people in their late 20s to their 70s- it’s a chill vibe, all the guest are having fun, no negative energies- people dancing no one severely intoxicated even though liquor is endless so that’s a plus. The resort has activities you can pay additionally for like Cenota visits, parasailing, seadoo rentals and snorkeling if you want to go off the resort on guided tours. This is the place to go if you don’t want to be disappointed- the staff is wonderful - friendly smiling faces, constantly cleaning the floors and the windows. You won’t regret choosing this resort. Thanks for the great time, we will be back!
10
Craig
22 nov 2025
·
Soggiorno di 7 notti
Property was extremely clean, food was good quality and the staff were also very friendly. The location was beautiful for watching the sunrise, with clean sandy beaches.
Property was extremely clean, food was good quality and the staff were also very friendly. The location was beautiful for watching the sunrise, with clean sandy beaches.
10
rowena
24 nov 2025
·
Soggiorno di 5 notti
Riu Kukulkán has a very good entertainment programs. I love the live music every night. Buffet is the best one among all the resorts I have stayed in the past. Room is clean , stuffs are friendly. I enjoy the stay very much. I highly recommend this resort. And I will come back again in the future.
Riu Kukulkán has a very good entertainment programs. I love the live music every night. Buffet is the best one among all the resorts I have stayed in the past. Room is clean , stuffs are friendly. I enjoy the stay very much. I highly recommend this resort. And I will come back again in the future.
10
LaWann
21 nov 2025
·
Soggiorno di 3 notti
The accommodations, staff (all areas), management, food/ beverages, entertainment, activities, services and amenities were above 100%. this was my first time out of USA and RIU has set such a high standard for my next trip to the next destination. Every aspect of the RUI was impeccable..............words don't even say enough
The accommodations, staff (all areas), management, food/ beverages, entertainment, activities, services and amenities were above 100%. this was my first time out of USA and RIU has set such a high standard for my next trip to the next destination. Every aspect of the RUI was impeccable..............words don't even say enough
10
Natasha
15 feb 2026
·
Soggiorno di 3 notti
Resort was clean and well maintained. Staff was nice. Exceeded my expectations.
Resort was clean and well maintained. Staff was nice. Exceeded my expectations.
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Camere
Camere moderne e ben tenute con una splendida vista sull'oceano e un buon condizionatore d'aria; molti le trovano spaziose e confortevoli. Alcuni segnalano cuscini rigidi o letti matrimoniali piccoli, pareti sottili e rumore del traffico sui lati rivolti verso la strada, e occasionalmente viste ostruite.
Recensioni degli ospiti correlate
8
Stephanie
10 ott 2025
·
Soggiorno di 4 notti
The restaurants, waitstaff, food, and cocktails were excellent. I really appreciate that there were plenty of vegetarian options and multiple cuisines, but vegans would not have the easiest time finding meals here. The pools and beach and the areas around them were always clean, and attendants were always available to bring drinks or an umbrella. Entertainment was pretty meh for a five-star hotel (there were only 1-2 small activities/shows going on each night after the pool closed at 7pm, so you don't have much to do besides drink and eat or go back to your room). The room itself was also set up oddly, with a soaking tub in the center of the room, and the toilet and shower each in separate smaller rooms in pseudo-hallways divided by a partition. Room service was extremely limited for a resort of this size, and the housekeeping/restocking of room amenities was super inconsistent: I had to call multiple times to get things restocked, and it always took over a day. Housekeeping also walked into our room without knocking while we were still in bed (about 9am), which was off-putting. Overall it was a nice stay, but not at all what I'd expect from a supposedly five-star resort. If I were to go back to Cancun, I'd try another resort.
The restaurants, waitstaff, food, and cocktails were excellent. I really appreciate that there were plenty of vegetarian options and multiple cuisines, but vegans would not have the easiest time finding meals here. The pools and beach and the areas around them were always clean, and attendants were always available to bring drinks or an umbrella. Entertainment was pretty meh for a five-star hotel (there were only 1-2 small activities/shows going on each night after the pool closed at 7pm, so you don't have much to do besides drink and eat or go back to your room). The room itself was also set up oddly, with a soaking tub in the center of the room, and the toilet and shower each in separate smaller rooms in pseudo-hallways divided by a partition. Room service was extremely limited for a resort of this size, and the housekeeping/restocking of room amenities was super inconsistent: I had to call multiple times to get things restocked, and it always took over a day. Housekeeping also walked into our room without knocking while we were still in bed (about 9am), which was off-putting. Overall it was a nice stay, but not at all what I'd expect from a supposedly five-star resort. If I were to go back to Cancun, I'd try another resort.
6
Autymn
27 nov 2025
·
Soggiorno di 8 notti
We come to Cancun a few times a year. Chose this resort because it was new. Beds/pillows were terrible- and service was the worst we’ve ever had at any resort. Servers/staff did not seem happy, especially bartenders. Pools are small, and the temps were off. Food was mid. Our friendliest waitress was Ana in the buffet every morning. Without her service- this would have gotten 0 stars. We had this trip booked for months, and when we arrived they tried putting us in 2 double beds with no upgrade option. The whole thing from start to finish was terrible. Save your money & go somewhere else.
We come to Cancun a few times a year. Chose this resort because it was new. Beds/pillows were terrible- and service was the worst we’ve ever had at any resort. Servers/staff did not seem happy, especially bartenders. Pools are small, and the temps were off. Food was mid. Our friendliest waitress was Ana in the buffet every morning. Without her service- this would have gotten 0 stars. We had this trip booked for months, and when we arrived they tried putting us in 2 double beds with no upgrade option. The whole thing from start to finish was terrible. Save your money & go somewhere else.
10
Alvaro
26 ott 2025
·
Soggiorno di 14 notti
The hotel was spectacular. Very clean, fairly new, well maintained. Food was incredible. From restaurant options to the buffet. Quality of the food was excellent and fantastic choices. Staff was above and beyond. From the cleaning staff, to restaurants and bar staff, to service desk, to entertainment staff. A+++ Our room looked over the lagoon which was quite nice but I don’t think many rooms have this view. In looking at the rest of the rooms, I would likely stay away from the sides of the hotel rooms as the views from those rooms would be to the walls of the neighbouring hotels. The only thing to be aware of is that all rooms for more than double occupancy only have 2 double beds which are small for sharing. Hotel was spotless in all areas, pools, public areas/washrooms, hallways and bedrooms. Beach was beautiful and sea weed removal was done constantly.
The hotel was spectacular. Very clean, fairly new, well maintained. Food was incredible. From restaurant options to the buffet. Quality of the food was excellent and fantastic choices. Staff was above and beyond. From the cleaning staff, to restaurants and bar staff, to service desk, to entertainment staff. A+++ Our room looked over the lagoon which was quite nice but I don’t think many rooms have this view. In looking at the rest of the rooms, I would likely stay away from the sides of the hotel rooms as the views from those rooms would be to the walls of the neighbouring hotels. The only thing to be aware of is that all rooms for more than double occupancy only have 2 double beds which are small for sharing. Hotel was spotless in all areas, pools, public areas/washrooms, hallways and bedrooms. Beach was beautiful and sea weed removal was done constantly.
6
Viktor
23 ott 2025
·
Soggiorno di 6 notti
It was very noisy from the road side, and at night sounded like a construction zone banging with hammers couldn’t even fall asleep.
It was very noisy from the road side, and at night sounded like a construction zone banging with hammers couldn’t even fall asleep.
6
Mustafa
24 nov 2025
·
Soggiorno di 1 notte
Muss man mögen. Pool überfüllt mit brüllendem Gästen mit 2.0 Promille. Zimmer war jedoch sehr schön.
Muss man mögen. Pool überfüllt mit brüllendem Gästen mit 2.0 Promille. Zimmer war jedoch sehr schön.
10
REINIER
27 nov 2025
·
Soggiorno di 6 notti
Everything was perfect except for the pillows in the room.
Everything was perfect except for the pillows in the room.
6
Anthony
9 ott 2025
·
Soggiorno di 3 notti
The property it-self is very clean and nice. Buffet is great, but the other restaurants are just ok. Staff is very friendly. The downfall is the rooms are not soundproof, or remotely quiet. The noise from on street or the pool party as well as people in hall and ajoining room is very noisy. If you are looking for rest, relaxation, or peace and quiet you will not get it here.
The property it-self is very clean and nice. Buffet is great, but the other restaurants are just ok. Staff is very friendly. The downfall is the rooms are not soundproof, or remotely quiet. The noise from on street or the pool party as well as people in hall and ajoining room is very noisy. If you are looking for rest, relaxation, or peace and quiet you will not get it here.
4
Stephanie
4 gen 2026
·
Soggiorno di 4 notti
You could see the beach from our room but it wasn't a straight beach view.
You could see the beach from our room but it wasn't a straight beach view.
8
Talaya
27 ott 2025
·
Soggiorno di 5 notti
At the Hotel Riu Palace Kukulkan, the staff were friendly, accommodating and engaging. The property and decor was clean, beautiful and very well laid out. Our junior suite was on the side of the building and we still had a great view of the plush green gounds and stunning blue ocean. We were extremely disappointed about one thing. At check in they offered to upgrade us for $125 to a king size bed suite. That's how we found out our suite had 2 beds. We didn't take the upgrade and soon found out that the 2 beds were very small (will give Expedia feedback about that). The buffet had a nice variety of food. Breakfast was the best! For dinner we tried 2 of the 5 specialty restaurants, the Steakhouse and the Asian cuisine restaurant. Their food was flavorful and delicious! When we weren't in one of the pools or relaxing poolside, I played bingo and did water aerobic. They were always grilling some of the staple grilled foods plus something special daily. We enjoyed walking along and sitting on the beach and we had so much fun at silent disco, a mini concert with a local band and a musical showcase of Mexican culture. We went to a couple themed parties at a sister Riu property with more drinks and food there as well. For me this was a perfect balance of relaxation and fun.
At the Hotel Riu Palace Kukulkan, the staff were friendly, accommodating and engaging. The property and decor was clean, beautiful and very well laid out. Our junior suite was on the side of the building and we still had a great view of the plush green gounds and stunning blue ocean. We were extremely disappointed about one thing. At check in they offered to upgrade us for $125 to a king size bed suite. That's how we found out our suite had 2 beds. We didn't take the upgrade and soon found out that the 2 beds were very small (will give Expedia feedback about that). The buffet had a nice variety of food. Breakfast was the best! For dinner we tried 2 of the 5 specialty restaurants, the Steakhouse and the Asian cuisine restaurant. Their food was flavorful and delicious! When we weren't in one of the pools or relaxing poolside, I played bingo and did water aerobic. They were always grilling some of the staple grilled foods plus something special daily. We enjoyed walking along and sitting on the beach and we had so much fun at silent disco, a mini concert with a local band and a musical showcase of Mexican culture. We went to a couple themed parties at a sister Riu property with more drinks and food there as well. For me this was a perfect balance of relaxation and fun.
10
Matthew
23 nov 2025
·
Soggiorno di 6 notti
Our trip to the Riu Palace Kukulkan was amazing. My wife and I stayed for six nights. Here is how we felt about everything: The room- we had a jr. suite ocean view. The view wasn’t the best as we were on the first floor for rooms and the roof of the lobby obstructed some of our view. We upgraded to elite club halfway through our trip and the 3rd floor ocean view was amazing. The rooms themselves were spotless, modern, and had the most amazing shower. Housekeeping was always very timely and responsive to any needs that arose. The food: The food was great! The elite club restaurant, steakhouse, and Asian were our favorites. We ate at the breakfast buffet every morning. There were many options and food was always fresh. Pools/Beach: There were 4 pools: one had a quite vibe, the next was an activities pool, the next had the swim up bar, and the final one was for elite club guests, and was pretty quiet. The beach was pristine and weather conditions permitting, great for swimming as well. Service: the staff is amazing! Rubi made sure we had a constant supply of snacks and drinks when we were at Daiquiri bar. Staff interactions were always wonderful and they went out of their way to be helpful. Activities: their evening programming was very good. They also have parties free of charge that you can attend at the nearby Riu Caribe. As far as programming at kukuklan, my wife and I enjoyed the silent disco, and the live singers on different nights were good as well.
Our trip to the Riu Palace Kukulkan was amazing. My wife and I stayed for six nights. Here is how we felt about everything: The room- we had a jr. suite ocean view. The view wasn’t the best as we were on the first floor for rooms and the roof of the lobby obstructed some of our view. We upgraded to elite club halfway through our trip and the 3rd floor ocean view was amazing. The rooms themselves were spotless, modern, and had the most amazing shower. Housekeeping was always very timely and responsive to any needs that arose. The food: The food was great! The elite club restaurant, steakhouse, and Asian were our favorites. We ate at the breakfast buffet every morning. There were many options and food was always fresh. Pools/Beach: There were 4 pools: one had a quite vibe, the next was an activities pool, the next had the swim up bar, and the final one was for elite club guests, and was pretty quiet. The beach was pristine and weather conditions permitting, great for swimming as well. Service: the staff is amazing! Rubi made sure we had a constant supply of snacks and drinks when we were at Daiquiri bar. Staff interactions were always wonderful and they went out of their way to be helpful. Activities: their evening programming was very good. They also have parties free of charge that you can attend at the nearby Riu Caribe. As far as programming at kukuklan, my wife and I enjoyed the silent disco, and the live singers on different nights were good as well.
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Servizio
Il personale presso ristoranti, bar, piscine e sulla spiaggia è ampiamente descritto come cordiale e disponibile. Una minoranza segnala esperienze incoerenti al banco della reception e confusione o delusioni riguardo ai 'crediti resort' promozionali e ai trasferimenti aeroportuali di terze parti.
Recensioni degli ospiti correlate
10
Juliet
5 dic 2025
·
Soggiorno di 7 notti
Bra service hela vägen! Rummet städades 2 gånger om dagen, bra bemötande på restaurangen och topp service. Vid stranden hade vi också topp bemötande och bekvämlighet i form av servicen hela tiden.
Bra service hela vägen! Rummet städades 2 gånger om dagen, bra bemötande på restaurangen och topp service. Vid stranden hade vi också topp bemötande och bekvämlighet i form av servicen hela tiden.
10
Sarah
7 ott 2025
·
Soggiorno di 6 notti
Wonderful resort! Bartender José at the lobby bar was incredible! He was friendly and cool, always had a smile on his face. Doorman Richard was great! Knowledgeable & always ready to help. Server Alexander at the steakhouse went above and beyond everytime we saw him! Such a young, charming guy! All of the staff at the resort were wonderful! No complaints at all. The facilities are lovely and the food is great! ((Especially for an all inclusive.)) Fun vibe for anyone no matter what you’re looking for. Will be back!
Wonderful resort! Bartender José at the lobby bar was incredible! He was friendly and cool, always had a smile on his face. Doorman Richard was great! Knowledgeable & always ready to help. Server Alexander at the steakhouse went above and beyond everytime we saw him! Such a young, charming guy! All of the staff at the resort were wonderful! No complaints at all. The facilities are lovely and the food is great! ((Especially for an all inclusive.)) Fun vibe for anyone no matter what you’re looking for. Will be back!
10
Tamara
16 gen 2026
·
Soggiorno di 5 notti
I had a wonderful stay. The hotel is modern, clean and the staff is absolutely the best - courteous and always ready to help. Food was excellent as well. Would definitely go back.
I had a wonderful stay. The hotel is modern, clean and the staff is absolutely the best - courteous and always ready to help. Food was excellent as well. Would definitely go back.
10
Diana
29 nov 2025
·
Soggiorno di 6 notti
La habitación muy limpia, la atención excelente, la comida deliciosa, restaurantes con buen sazón, excepto el Italiano. Playa limpia,tranquila. Espectaculos que hacen de la estancia muy amena.
La habitación muy limpia, la atención excelente, la comida deliciosa, restaurantes con buen sazón, excepto el Italiano. Playa limpia,tranquila. Espectaculos que hacen de la estancia muy amena.
10
Christopher
13 nov 2025
·
Soggiorno di 6 notti
We have been to Cancun many times at many different resorts in this by far was the best stay we've had despite a couple of issues. Our first night our air conditioning was broken in a beautiful room but Pamela came to the rescue and made everything right and was more than accommodating. The issue was resolved we got to move rooms and ended up with a better view than we had to begin with. This was by far the cleanest resort, with the best food and the best drinks... not all just drinks sitting out in the sun and drink machines, but real bartenders actually shaking, hand-poured Margaritas and drinks, which is hard to find at many resorts. Also one of the best beaches I've ever been to and with the mall just across the street where you can go get a Starbucks coffee and many other upscale restaurants within walking distance. We never felt unsafe and took a bus down the road to the marina to get on the ferry to go to the island and never felt unsafe at all. We're already thinking about going back and for the first time ever we would definitely go back to the same resort property. For the price compared to the amenities it is definitely worth it. To be honest this resort is probably underpriced. Thank you to Pamela and the entire staff for a wonderful vacation!
We have been to Cancun many times at many different resorts in this by far was the best stay we've had despite a couple of issues. Our first night our air conditioning was broken in a beautiful room but Pamela came to the rescue and made everything right and was more than accommodating. The issue was resolved we got to move rooms and ended up with a better view than we had to begin with. This was by far the cleanest resort, with the best food and the best drinks... not all just drinks sitting out in the sun and drink machines, but real bartenders actually shaking, hand-poured Margaritas and drinks, which is hard to find at many resorts. Also one of the best beaches I've ever been to and with the mall just across the street where you can go get a Starbucks coffee and many other upscale restaurants within walking distance. We never felt unsafe and took a bus down the road to the marina to get on the ferry to go to the island and never felt unsafe at all. We're already thinking about going back and for the first time ever we would definitely go back to the same resort property. For the price compared to the amenities it is definitely worth it. To be honest this resort is probably underpriced. Thank you to Pamela and the entire staff for a wonderful vacation!
6
Carolina M
10 set 2025
·
El servicio de transporte fue terrible desde el inicio, tuve que esperar más de 1 hora en el aeropuerto. Y el de regreso querían buscarme con más de 5 horas de anticipación a mi vuelo. No me dieron más alternativas y me tuve que ir en uber. Adicionalmente otra reserva del transporte dejo esperando a otros huéspedes q estaban en nuestra misma reserva y también se tuvieron que ir en uber. Llamamos a la compañía pero no atendieron
El servicio de transporte fue terrible desde el inicio, tuve que esperar más de 1 hora en el aeropuerto. Y el de regreso querían buscarme con más de 5 horas de anticipación a mi vuelo. No me dieron más alternativas y me tuve que ir en uber. Adicionalmente otra reserva del transporte dejo esperando a otros huéspedes q estaban en nuestra misma reserva y también se tuvieron que ir en uber. Llamamos a la compañía pero no atendieron
6
Aileen
14 nov 2025
·
Soggiorno di 4 notti
The service in the restaurants and bars was amazing, but if you’re booking with the promise of the $850 resort credit, don’t hold your breathe. The resort credit is actually $10 or $20 coupons towards individual services, like a $300 massage, or $10 towards a romantic dinner. You can only use it once per person per stay. You essentially have no chance of using it. Completely misleading and more of a scam than not.
The service in the restaurants and bars was amazing, but if you’re booking with the promise of the $850 resort credit, don’t hold your breathe. The resort credit is actually $10 or $20 coupons towards individual services, like a $300 massage, or $10 towards a romantic dinner. You can only use it once per person per stay. You essentially have no chance of using it. Completely misleading and more of a scam than not.
10
katerina
25 nov 2025
·
Soggiorno di 9 notti
The best riu I ever been! The staff and service is exceptional. We will be back soon
The best riu I ever been! The staff and service is exceptional. We will be back soon
2
Adrian
20 nov 2025
·
Soggiorno di 5 notti
When I had planned my trip here where it says “all inclusive” food & drinks the bartenders were a bit confused I guess, because I was given a limit of 4 shots of alcohol each time I would ask for drinks stating I wanted 7 and they were also very rude saying things in Spanish thinking I didn’t understand it so I will not be booking here at this resort in the future
When I had planned my trip here where it says “all inclusive” food & drinks the bartenders were a bit confused I guess, because I was given a limit of 4 shots of alcohol each time I would ask for drinks stating I wanted 7 and they were also very rude saying things in Spanish thinking I didn’t understand it so I will not be booking here at this resort in the future
4
Trisha
31 ott 2025
·
Soggiorno di 7 notti
Our check-in was a disaster and the staff at the front desk were extremely rude and unhelpful. They run a scam where they charge you for 2nd in room at 'last minute' premium rates, even though I notified them 2 months in advance that we would be a party of 2. I asked to speak to the General Manager, they sent me the activities co-ordinator. I wrote the GM personally and never got a response. The rest of the staff and experience was OK. There was construction throughout the night unyil 3 AM, and no apologies or make goods from the resort... you hear the traffic highway noise inside your room at all times. Food was OK. Drink was OK. I've worked in hospitality and tourism for 25 years and have been going to Mexico for that long... I will never book at a Riu property again. They had an opportunity to make good on the terrible start, but never caught up... they really need to focus more on Hospitality training. Unfortunately, they lost a client that could have booked many room nights with them throughout the year. If you look at my previous reviews, you will see that I don’t make bad reviews easily, as I have empathy for hard working hospitality & tourism staff. So take heed of this one. NOT RECOMMENDED!
Our check-in was a disaster and the staff at the front desk were extremely rude and unhelpful. They run a scam where they charge you for 2nd in room at 'last minute' premium rates, even though I notified them 2 months in advance that we would be a party of 2. I asked to speak to the General Manager, they sent me the activities co-ordinator. I wrote the GM personally and never got a response. The rest of the staff and experience was OK. There was construction throughout the night unyil 3 AM, and no apologies or make goods from the resort... you hear the traffic highway noise inside your room at all times. Food was OK. Drink was OK. I've worked in hospitality and tourism for 25 years and have been going to Mexico for that long... I will never book at a Riu property again. They had an opportunity to make good on the terrible start, but never caught up... they really need to focus more on Hospitality training. Unfortunately, they lost a client that could have booked many room nights with them throughout the year. If you look at my previous reviews, you will see that I don’t make bad reviews easily, as I have empathy for hard working hospitality & tourism staff. So take heed of this one. NOT RECOMMENDED!
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Posizione
Posizione fronte spiaggia vicino a negozi e ristoranti; diversi ospiti menzionano un accesso sicuro e pedonale e un facile trasporto. Le camere rivolte verso la strada possono essere soggette al rumore del traffico e le alghe possono influire sulle condizioni della spiaggia in alcuni momenti.
Recensioni degli ospiti correlate
8
SONAL
7 ott 2025
·
Soggiorno di 3 notti
The ocean view was amazing, the beach could have been cleaner. Lot of weed on the shore , did not enjoy it
The ocean view was amazing, the beach could have been cleaner. Lot of weed on the shore , did not enjoy it
10
Wuendys Morejon
22 ott 2025
·
Soggiorno di 4 notti
Best place I stayed in. Great service and location. Love the hotel and staff
Best place I stayed in. Great service and location. Love the hotel and staff
10
Kaichieh
15 set 2025
·
Soggiorno di 6 notti
Location is good but beach not really good
Location is good but beach not really good
6
Viktor
23 ott 2025
·
Soggiorno di 6 notti
It was very noisy from the road side, and at night sounded like a construction zone banging with hammers couldn’t even fall asleep.
It was very noisy from the road side, and at night sounded like a construction zone banging with hammers couldn’t even fall asleep.
10
Christopher
13 nov 2025
·
Soggiorno di 6 notti
We have been to Cancun many times at many different resorts in this by far was the best stay we've had despite a couple of issues. Our first night our air conditioning was broken in a beautiful room but Pamela came to the rescue and made everything right and was more than accommodating. The issue was resolved we got to move rooms and ended up with a better view than we had to begin with. This was by far the cleanest resort, with the best food and the best drinks... not all just drinks sitting out in the sun and drink machines, but real bartenders actually shaking, hand-poured Margaritas and drinks, which is hard to find at many resorts. Also one of the best beaches I've ever been to and with the mall just across the street where you can go get a Starbucks coffee and many other upscale restaurants within walking distance. We never felt unsafe and took a bus down the road to the marina to get on the ferry to go to the island and never felt unsafe at all. We're already thinking about going back and for the first time ever we would definitely go back to the same resort property. For the price compared to the amenities it is definitely worth it. To be honest this resort is probably underpriced. Thank you to Pamela and the entire staff for a wonderful vacation!
We have been to Cancun many times at many different resorts in this by far was the best stay we've had despite a couple of issues. Our first night our air conditioning was broken in a beautiful room but Pamela came to the rescue and made everything right and was more than accommodating. The issue was resolved we got to move rooms and ended up with a better view than we had to begin with. This was by far the cleanest resort, with the best food and the best drinks... not all just drinks sitting out in the sun and drink machines, but real bartenders actually shaking, hand-poured Margaritas and drinks, which is hard to find at many resorts. Also one of the best beaches I've ever been to and with the mall just across the street where you can go get a Starbucks coffee and many other upscale restaurants within walking distance. We never felt unsafe and took a bus down the road to the marina to get on the ferry to go to the island and never felt unsafe at all. We're already thinking about going back and for the first time ever we would definitely go back to the same resort property. For the price compared to the amenities it is definitely worth it. To be honest this resort is probably underpriced. Thank you to Pamela and the entire staff for a wonderful vacation!
10
Craig
22 nov 2025
·
Soggiorno di 7 notti
Property was extremely clean, food was good quality and the staff were also very friendly. The location was beautiful for watching the sunrise, with clean sandy beaches.
Property was extremely clean, food was good quality and the staff were also very friendly. The location was beautiful for watching the sunrise, with clean sandy beaches.
10
Mariah Jeniece
1 ott 2025
·
Soggiorno di 4 notti
Ocean view was great, watched sunrise from my balcony.
Ocean view was great, watched sunrise from my balcony.
10
Shanice
9 set 2025
·
Soggiorno di 4 notti
The hotel is amazing. It is in walking distance to high end stores. But you don't have to leave the resort if you don't want too. Conchi was amazing server at the dining hall!
The hotel is amazing. It is in walking distance to high end stores. But you don't have to leave the resort if you don't want too. Conchi was amazing server at the dining hall!
10
Kianesha
4 nov 2025
·
Soggiorno di 3 notti
Room was very clean and the bartender at the Daiquiri bar was everything. Armando in Don Julio was awesome as well. Please bring tip $ cuz the staff deserves it. The area itself is walkable to shopping and the casino
Room was very clean and the bartender at the Daiquiri bar was everything. Armando in Don Julio was awesome as well. Please bring tip $ cuz the staff deserves it. The area itself is walkable to shopping and the casino
10
Michele N
13 ott 2025
·
Soggiorno di 7 notti
Modern clean and staff was amazing. Location to shopping pharmacies and a 7-eleven
Modern clean and staff was amazing. Location to shopping pharmacies and a 7-eleven
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Ristorazione
Molti lodano la varietà e la qualità dei buffet e di diversi ristoranti à la carte, ma il feedback generale sulla ristorazione è variabile. Alcuni hanno riscontrato attese, un servizio in camera limitato o piatti nella media/troppo cotti, e pochi hanno trovato le bevande deboli.
Recensioni degli ospiti correlate
4
Cory
13 nov 2025
·
Soggiorno di 4 notti
Food was average and the room service was very disappointing.
Food was average and the room service was very disappointing.
10
Ievgen
18 set 2025
·
Soggiorno di 3 notti
Fantastic hotel with great dining options! Buffet was delicious (with crabs, ceviche and other seafood). 4 other restaurants give you a lot to choose from. Freshly squeezed juices - all fresh! Best hotel food I've had! Clean, spacious rooms. Staff was great! Shoutout to bartender Angel for making cocktails each evening for all guests - everynight new cocktail/mocktail options.
Fantastic hotel with great dining options! Buffet was delicious (with crabs, ceviche and other seafood). 4 other restaurants give you a lot to choose from. Freshly squeezed juices - all fresh! Best hotel food I've had! Clean, spacious rooms. Staff was great! Shoutout to bartender Angel for making cocktails each evening for all guests - everynight new cocktail/mocktail options.
10
Tamara
16 gen 2026
·
Soggiorno di 5 notti
I had a wonderful stay. The hotel is modern, clean and the staff is absolutely the best - courteous and always ready to help. Food was excellent as well. Would definitely go back.
I had a wonderful stay. The hotel is modern, clean and the staff is absolutely the best - courteous and always ready to help. Food was excellent as well. Would definitely go back.
6
Jessica Judith
19 ott 2025
·
Soggiorno di 4 notti
We are a big riu hotel travelers but this one was not much to our liking. The food was not great and the pool bars were not so good. There are much better riu’s hotels in Cancun.
We are a big riu hotel travelers but this one was not much to our liking. The food was not great and the pool bars were not so good. There are much better riu’s hotels in Cancun.
8
Annie
18 nov 2025
·
Soggiorno di 11 notti
Spa & GYM are too small, no heat whirlpool. Buffet has a lot of choice and food quality is better than average. Unfortunately Speciality restaurants are very disappointed especially Asian food and the steak house menu is too simple and both steak and lobster were over cook and not hot enough. But the services excellent. Room is clean and good size.
Spa & GYM are too small, no heat whirlpool. Buffet has a lot of choice and food quality is better than average. Unfortunately Speciality restaurants are very disappointed especially Asian food and the steak house menu is too simple and both steak and lobster were over cook and not hot enough. But the services excellent. Room is clean and good size.
10
rowena
24 nov 2025
·
Soggiorno di 5 notti
Riu Kukulkán has a very good entertainment programs. I love the live music every night. Buffet is the best one among all the resorts I have stayed in the past. Room is clean , stuffs are friendly. I enjoy the stay very much. I highly recommend this resort. And I will come back again in the future.
Riu Kukulkán has a very good entertainment programs. I love the live music every night. Buffet is the best one among all the resorts I have stayed in the past. Room is clean , stuffs are friendly. I enjoy the stay very much. I highly recommend this resort. And I will come back again in the future.
6
Lisa
18 set 2025
·
Soggiorno di 7 notti
This was a decent resort pretty clean they did really well with keeping up with the sargassum on the beach. Service was great at the pools. Wasn’t impressed with the food options. The restaurants were small and all of them were hot. Not air conditioned well at all. We ended up leaving the resort 3x to eat food much better and it didn’t affect my stomach like the resorts food had. My room was on the ninth floor great view but again it was not very cool in my room. The worst part for me was on my last morning I woke up at 7am to get ready to check out and catch my flight and NO water!!! No explanation just that they were working on it. I understand things happen but I had to spend my travel day unshowered. Luckily we had 3 large bottles of water in our mini fridge that was cold we used to freshen up. I did enjoy myself but I really don’t think I’d recommend this resort and definitely won’t be coming back
This was a decent resort pretty clean they did really well with keeping up with the sargassum on the beach. Service was great at the pools. Wasn’t impressed with the food options. The restaurants were small and all of them were hot. Not air conditioned well at all. We ended up leaving the resort 3x to eat food much better and it didn’t affect my stomach like the resorts food had. My room was on the ninth floor great view but again it was not very cool in my room. The worst part for me was on my last morning I woke up at 7am to get ready to check out and catch my flight and NO water!!! No explanation just that they were working on it. I understand things happen but I had to spend my travel day unshowered. Luckily we had 3 large bottles of water in our mini fridge that was cold we used to freshen up. I did enjoy myself but I really don’t think I’d recommend this resort and definitely won’t be coming back
10
Aparna
10 dic 2025
·
Soggiorno di 5 notti
It’s a new hotel, staff was courteous. Hotel was very clean, food was average not much variety but otherwise a great place to stay.
It’s a new hotel, staff was courteous. Hotel was very clean, food was average not much variety but otherwise a great place to stay.
8
Talaya
27 ott 2025
·
Soggiorno di 5 notti
At the Hotel Riu Palace Kukulkan, the staff were friendly, accommodating and engaging. The property and decor was clean, beautiful and very well laid out. Our junior suite was on the side of the building and we still had a great view of the plush green gounds and stunning blue ocean. We were extremely disappointed about one thing. At check in they offered to upgrade us for $125 to a king size bed suite. That's how we found out our suite had 2 beds. We didn't take the upgrade and soon found out that the 2 beds were very small (will give Expedia feedback about that). The buffet had a nice variety of food. Breakfast was the best! For dinner we tried 2 of the 5 specialty restaurants, the Steakhouse and the Asian cuisine restaurant. Their food was flavorful and delicious! When we weren't in one of the pools or relaxing poolside, I played bingo and did water aerobic. They were always grilling some of the staple grilled foods plus something special daily. We enjoyed walking along and sitting on the beach and we had so much fun at silent disco, a mini concert with a local band and a musical showcase of Mexican culture. We went to a couple themed parties at a sister Riu property with more drinks and food there as well. For me this was a perfect balance of relaxation and fun.
At the Hotel Riu Palace Kukulkan, the staff were friendly, accommodating and engaging. The property and decor was clean, beautiful and very well laid out. Our junior suite was on the side of the building and we still had a great view of the plush green gounds and stunning blue ocean. We were extremely disappointed about one thing. At check in they offered to upgrade us for $125 to a king size bed suite. That's how we found out our suite had 2 beds. We didn't take the upgrade and soon found out that the 2 beds were very small (will give Expedia feedback about that). The buffet had a nice variety of food. Breakfast was the best! For dinner we tried 2 of the 5 specialty restaurants, the Steakhouse and the Asian cuisine restaurant. Their food was flavorful and delicious! When we weren't in one of the pools or relaxing poolside, I played bingo and did water aerobic. They were always grilling some of the staple grilled foods plus something special daily. We enjoyed walking along and sitting on the beach and we had so much fun at silent disco, a mini concert with a local band and a musical showcase of Mexican culture. We went to a couple themed parties at a sister Riu property with more drinks and food there as well. For me this was a perfect balance of relaxation and fun.
10
Camryn
19 nov 2025
·
Soggiorno di 6 notti
This was our first time staying at a RIU and we absolutely loved it. The staff overall was incredibly nice and attentive. The hotel, facilities, and rooms were kept spotless. The restaurants for dinner were great with our favorite being the Asian fusion option. The gym is small but fits the need. I would recommend going before dinner to avoid the crowd. The only true drawback was for breakfast or lunch the only true option was the buffet. The buffet is huge with a large variety of options daily but it gets boring. I wish they had a sit down option by the pool or etc.
This was our first time staying at a RIU and we absolutely loved it. The staff overall was incredibly nice and attentive. The hotel, facilities, and rooms were kept spotless. The restaurants for dinner were great with our favorite being the Asian fusion option. The gym is small but fits the need. I would recommend going before dinner to avoid the crowd. The only true drawback was for breakfast or lunch the only true option was the buffet. The buffet is huge with a large variety of options daily but it gets boring. I wish they had a sit down option by the pool or etc.
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
10
JOSE
12 lug 2025
·
Soggiorno di 3 notti
Elegante
Elegante
10
CHRISTIAN
12 feb 2024
·
Soggiorno di 4 notti
Excelente hotel
Excelente hotel
10
DARIN
5 giorni fa
·
Soggiorno di 3 notti
I had an excellent stay i use Riu properties for most of my travels. traveled by myself this time for a little R&R i must give kudos 👏 to the house keeping and customer service staff.on my birthday i came back to my room to a towel shape birthday cake a bottle of champagne a slice of cake it made my birthday very special thank you guys
I had an excellent stay i use Riu properties for most of my travels. traveled by myself this time for a little R&R i must give kudos 👏 to the house keeping and customer service staff.on my birthday i came back to my room to a towel shape birthday cake a bottle of champagne a slice of cake it made my birthday very special thank you guys
10
sergio
settimana scorsa
·
Soggiorno di 6 notti
Excelente servicio por el personal
Excelente servicio por el personal
6
Mauricio
settimana scorsa
·
Soggiorno di 4 notti
El hotel está bastante bien, el wifi funciona y los servicios también, el personal es muy amable. Lo único que no me gustó es que intenté comunicarme para avisar que haría el check in después de las 11pm por la hora de mi vuelo, el personal me comunicaba con otra área, quienes decían que no me podían ayudar. Intenté marcar varias veces, en todas sucedió lo mismo y en algún punto ya no me contestaban las llamadas. Tuve que avisar desde otro celular un día distinto. Tampoco logré contactar para el transporte al aeropuerto, en el hotel decían que no lo incluían, cuando la reservación decía que si, incluso, me enviaron un correo confirmándolo. En resumen: el hotel muy bueno, el personal de atención a clientes por teléfono, pésimo.
El hotel está bastante bien, el wifi funciona y los servicios también, el personal es muy amable. Lo único que no me gustó es que intenté comunicarme para avisar que haría el check in después de las 11pm por la hora de mi vuelo, el personal me comunicaba con otra área, quienes decían que no me podían ayudar. Intenté marcar varias veces, en todas sucedió lo mismo y en algún punto ya no me contestaban las llamadas. Tuve que avisar desde otro celular un día distinto. Tampoco logré contactar para el transporte al aeropuerto, en el hotel decían que no lo incluían, cuando la reservación decía que si, incluso, me enviaron un correo confirmándolo. En resumen: el hotel muy bueno, el personal de atención a clientes por teléfono, pésimo.
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 18:00
Prima delle 12:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Prezzi per le prossime date
settembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
ottobre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-09-18: 801.5622654968262USD
- 2026-09-19: 729.3235535705566USD
- 2026-09-20: 663.3716119354248USD
- 2026-09-21: 662.7068019470214USD
- 2026-09-22: 662.7068019470214USD
- 2026-09-23: 1123.8536072296142USD
- 2026-09-24: 1190.9438808288573USD
- 2026-09-25: 1144.6638918365477USD
- 2026-09-26: 1077.2509248962401USD
- 2026-09-27: 681.8710139373779USD
- 2026-09-28: 663.3716119354248USD
- 2026-09-29: 663.3716119354248USD
- 2026-09-30: 2008.563821356201USD
- 2026-10-01: 1827.2529370239256USD
- 2026-10-02: 1782.1199047851562USD
- 2026-10-03: 1409.5970180969236USD
- 2026-10-04: 707.3250815093994USD
- 2026-10-05: 663.3716119354248USD
- 2026-10-06: 660.4058764160155USD
- 2026-10-07: 1451.2457756469726USD
- 2026-10-08: 1471.9456909973144USD
- 2026-10-09: 1424.637669177246USD
- 2026-10-10: 1380.66260256958USD
- 2026-10-11: 676.7591082550049USD
- 2026-10-12: 662.2245850616455USD
- 2026-10-13: 674.4140069732665USD
- 2026-10-14: 1583.2321203186034USD
- 2026-10-15: 1590.0748739868163USD
- 2026-10-16: 1532.2276399658201USD
- 2026-10-17: 1473.222580554199USD
- 2026-10-18: 986.3157730957031USD
- 2026-10-19: 991.9410290496826USD
- 2026-10-20: 1917.486465710449USD
- 2026-10-21: 2174.2298986267087USD
- 2026-10-22: 1975.3336997314452USD
- 2026-10-23: NO DATA
- 2026-10-24: 1381.5281668029784USD
- 2026-10-25: 993.0988544403076USD
- 2026-10-26: 991.9410290496826USD
- 2026-10-27: 1320.5105162841796USD
- 2026-10-28: 1320.5105162841796USD
- 2026-10-29: 1372.5687635925292USD
- 2026-10-30: 1565.9483227844237USD
- 2026-10-31: 1476.6959164855957USD
- 2026-11-01: 1148.1264993713378USD
- 2026-11-02: 1141.348536804199USD
- 2026-11-03: 1622.461028411865USD
- 2026-11-04: NO DATA
- 2026-11-05: 1716.0799622497557USD
- 2026-11-06: 1697.6755030517577USD
- 2026-11-07: 1269.610094366455USD
- 2026-11-08: 1239.3435345336914USD
- 2026-11-09: 1230.2661890808104USD
- 2026-11-10: 1713.8631810058594USD
- 2026-11-11: NO DATA
- 2026-11-12: 1761.3010655090332USD
- 2026-11-13: 1682.66654631958USD
- 2026-11-14: 1630.5656659057615USD
- 2026-11-15: NO DATA
- 2026-11-16: 1148.1264993713378USD
- 2026-11-17: 2050.5265773376464USD
- 2026-11-18: 2050.5265773376464USD
Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica. Questa struttura non ammette cambi ai nominativi delle prenotazioni. Il nome sulla prenotazione deve corrispondere al nome dell'ospite che effettua il check-in e soggiorna presso la struttura; è richiesto un documento d'identità con foto. Quando la prenotazione di una camera include un trasferimento aeroportuale di andata e ritorno gratuito, è essenziale rispondere al messaggio del fornitore per organizzare il servizio navetta.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Il nome riportato sulla carta di credito utilizzata al momento della registrazione per le eventuali spese aggiuntive deve corrispondere al nome fornito per prenotare la camera.
- Questa struttura accetta solo pagamenti con carta di credito; non si accettano contanti
- La struttura si riserva il diritto di richiedere la pre-autorizzazione della carta di credito dell'ospite prima dell'arrivo.
- La struttura è dotata di un estintore antincendio, un rilevatore di fumo e un kit di pronto soccorso
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- Le norme culturali e i regolamenti per gli ospiti variano a seconda del paese e della struttura in questione. Le condizioni indicate sono fornite dalla struttura.
- È necessario prenotare i massaggi e i trattamenti spa. Per effettuare la prenotazione, contattare un resort prima dell'arrivo, utilizzando i recapiti riportati nella conferma della prenotazione.
- I bambini sotto i 18 anni non sono ammessi in questa struttura per soli adulti.
- Nella struttura non sono ammessi animali, inclusi quelli per l'assistenza ai disabili.
Servizi popolari
Parcheggio
Ristorante
Piscina
Camere non fumatori
Servizio in camera
Banco escursioni
Servizi
Banco escursioni
Servizio di pulizia
Cambio valuta
Cassetta di sicurezza
Sportello bancomat
Deposito bagagli
Zona fumatori
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Attività
Piscina
Spiaggia privata
Giardino
Spiaggia - nelle vicinanze
Piscina scoperta
Evening Entertainment
Mobili da esterno
Pool (Seasonal Outdoor)
Terrazza
Fitness Center (nearby)
Informazioni generali
Servizio in camera
Ristorante
Camere non fumatori
Idromassaggio/Jacuzzi
Bagno turco
Massaggi
Solarium
SPA e centro benessere
Barbiere/Estetista
Bar della piscina
Area/Tavoli da picnic
Colazione in camera
Per soli adulti
Beach Sun Loungers
Snack Bar/Deli
Parcheggio
Parcheggio
Parcheggio gratuito
Parking Onsite
Internet
Wi-fi gratuito