TownePlace Suites by Marriott Danville

My experience at this hotel was unacceptable from check-in through checkout. The first room had a foul odor and was extremely unsanitary. There was hair in the shower, sink, and on the floor; the mirror was filthy; dirty laundry was left in the closet; and there appeared to be dried mucus or another substance on the bathroom door. The bed was also only partially made. I was moved to a second room, but unfortunately, it was in similar condition. The bed again appeared partially made, and I was so uncomfortable with the cleanliness that I did not feel comfortable sleeping under the covers. Most concerning, the employee who inspected the first room acknowledged that it was disgusting and stated that staff had made a “mad dash” to clean it before my arrival and that the sheets may not have been washed or changed. I also called the front desk multiple times with no answer. After approximately 45 minutes, I called again for an additional blanket and was told I had to come downstairs to get it myself. At checkout, there was also an issue with the card on file, and I was refused a receipt and directed to Expedia. Given the condition of both rooms, sanitation concerns, poor service, and billing issues, I am requesting a full refund or substantial compensation for this stay.

First all they need to tell you that you have to pay a $200.00 deductible in cash they should have that on website before you book

Ok

Rooms are nice. Comfy beds

Support staff was not available to fix the TV which didn't work. Luckily my son was able to fix it. The tissues in the bathroom were never replaced, only the towels. The room was not vacuumed. We stayed 4 nights, and only had the room serviced once. Wish vacuuming would have been done.