Is parking available at the hotel?

Yes, parking is available on-site. Additional details regarding the type and cost of parking are not specified.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is offered at the hotel, with an approximate cost of EUR 18 for adults and EUR 12 for children. Specific serving hours are not provided.

Does the hotel allow pets?

Yes, pets are allowed at the hotel with a fee of EUR 25 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is at 16:00 and check-out time is at 11:00. Early or late check-in/check-out may be available upon request, but additional costs may apply.

What accessibility features are available for guests with disabilities?

The hotel offers disabled access, including wheelchair-accessible facilities in public areas and rooms. Specific details on features like elevators or ramps are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located in Sainte-Foy-les-Lyon, approximately 0.3 km from the Lyon Confluence Shopping Center and 1.3 km from the Musée des Confluences. Public transport options may be available, but specific details are not mentioned.

Keystone Hôtel & Spa in Lyon

Average nightly price at Keystone Hotel & Spa Lyon - Handwritten Collection by month, last 12 months (USD)
Month	Average price
January	US$123
February	US$130
March	US$140
April	US$139
May	US$137
June	US$160
July	US$116
August	US$110
September	US$162
October	US$158
November	US$145
December	US$141

What guests think

Across recent reviews, Keystone Hôtel & Spa is praised for its helpful, welcoming staff, modern rooms, and convenient access to trams and the Confluence area, while notes mention some street noise and occasional maintenance or service lapses.

Cleanliness is frequently highlighted, though a few guests reported odors, mosquitoes, or rooms not ready. Breakfast and the on-site restaurant receive many compliments, but pricing, limited hot items, and staffing at peak times drew criticism. Several travelers appreciated the spa and jacuzzi, yet space is limited and robes or slippers are not supplied; there is also no private parking. Expect a modern, well-connected base with strong basics and a few rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests value the spa/jacuzzi access, but several note the area is small; robes and slippers are not provided for spa use. There is no private parking, public options exist nearby, and the on-site restaurant is available though bar/ambience feedback is mixed.

Related guest reviews

10

Véronika

4 Dec 2023

·

Stayed 1 night

Hôtel sympa. Dommage qu'il n'y ait aucun parking proche.

8

Virginia

4 Jan 2026

·

Stayed 1 night

espace detente spa tres petit. il n.y avait pas de serviette à disposition . déçue du spa/javuzzi dont l eau n etait pas très chaude. hôtel bien mais loin d un 4 etoiles

10

Joshua

17 May 2024

·

Stayed 3 nights

This was a very nice hotel. La Confluence is a bit of a dead nieghborhood, but Lyon is easy to get around, and there are a lot of parking options nearby if you drive into the city.

8

Melody

17 Nov 2025

·

Stayed 1 night

Hotel recent avec petite chambre et petit spa

8

Soulivanh

10 Nov 2025

·

Stayed 2 nights

Bel hôtel moderne, bon accueil. Chambre confortable (le frigo dans la chambre 15 ne fonctionne pas). Par contre pour un hôtel 4 étoiles spa, pas de peignoir, ni de chaussons dans la chambre. Passer en serviette après le spa par la réception pour remonter dans sa chambre, ce n’est pas top.

10

Laurent

29 Nov 2025

·

Stayed 3 nights

Hotel récemment rénové, chambres spacieuses et literie confortable. L'espace SPA accessible en libre service est un plus.

10

Cédric

18 Jan 2026

·

Stayed 1 night

Tout était parfait merci pour tout et votre chaleureux accueil là seule chose qui est dérangeant c'est que vous avez pas de parking privé pour vos hôtes

8

John

29 Nov 2023

·

Stayed 3 nights

Easy to get to from the central station and a good base to travel around the city. Good place to start walks along the rivers. Restaurant/bar a bit uninspiring. We went outside to eat/drink.

10

George

10 May 2025

·

Stayed 2 nights

Perfect spot for a stay in Lyon, close to the tram station and river. Very clean hotel with friendly staff. The spa is lovely too! Would recommend.

10

Antoine

1 Jun 2025

·

Stayed 3 nights

Hôtel bien placé pour visiter Lyon, à 3 minutes d'un arrêt de tram. Chambre impeccable et insonorisée mais le bruit de la rue est quand même assez présent. Le personnel est parfait, serviable et aux petits soins. Le petit déjeuner est très bien et varié. Le restaurant est aussi très bien.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is widely praised across rooms and common areas. A few guests reported issues such as unpleasant odors, mosquitoes, rooms not ready, or minor wear like stains or flaking paint.

Related guest reviews

10

Rinko

10 Dec 2024

·

Stayed 3 nights

I had a comfortable stay thanks to the kind staff and the very clean beds.

6

Ahmed

3 Aug 2024

·

Stayed 4 nights

Luktade illa i korridoren på högsta våningen.

6

Ting

15 Jul 2023

·

Stayed 1 night

The hotel room is pretty new and room is pretty clean. But there were stains on the wall that they should clean off. We only stayed there for one night, so it was good enough for us.

2

Lewis JB

10 Dec 2025

·

Stayed 2 nights

Bols sales , odeurs horrible dans l hotel. Pas un 4 etoiles … max 2 etoiles

10

Melissa

18 Aug 2024

·

Stayed 2 nights

The staff at Keystone Boutique Hotel are incredibly kind and welcoming. They were happy to answer all of our questions and greeted us warmly every time we saw them. The hotel room was impeccably clean and comfortable. We had a beautiful terrace attached to our room and plenty of space to store our things. The breakfast in the hotel was also a great way to start the day with many options. I would love to stay here again when I return to Lyon!

10

Pamela

16 Oct 2025

·

Stayed 3 nights

Very convenient location near Perrache train/bus station. I walked everywhere even though public transport is readily available. Very clean and tidy with very nice staff.

10

Antoine

1 Jun 2025

·

Stayed 3 nights

Hôtel bien placé pour visiter Lyon, à 3 minutes d'un arrêt de tram. Chambre impeccable et insonorisée mais le bruit de la rue est quand même assez présent. Le personnel est parfait, serviable et aux petits soins. Le petit déjeuner est très bien et varié. Le restaurant est aussi très bien.

8

Geoffroy

24 Oct 2025

·

Stayed 3 nights

Petit déjeuner sous forme de buffet et très bon. La chambre est très belle et confortable. Petit problème invasion de moustiques dans la chambre de deux de mes collègues et moi même. La peinture s’effrite également sur les murs de la salle de bain. Le spa est agréable, vous pouvez vous changer et mettre vos affaires sous clef et en sécurité. Après avoir vu avec la responsable, l’hôtel ne propose pas l’offre VIP expédia. La réception vous transmettra un bon commercial à utiliser lors d’une prochaine visite. À noter qu’il vous est souvent proposé en tant que VIP un cocktail ou autre mais rien de tout cela.

6

Olivier

15 Jul 2025

·

Stayed 2 nights

À l’arrivée, j’ai hérité d’une chambre qui n’avait pas été faite…No Comment dans un 4 étoiles…

8

Thierry

1 Mar 2026

·

Stayed 1 night

Chambre propre et fonctionel sa s etre exceptionnel Personnels courtois et agréable

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AI-generated summary based on recent guest reviews

Rooms

Modern rooms are generally comfortable, with beds well reviewed, but sizes vary from small to spacious. Street-facing rooms can pick up tram noise, and some reported maintenance or comfort issues like nonworking appliances, leaks, limited ventilation, or hard to regulate temperature.

Related guest reviews

6

Sylvain

4 Oct 2024

·

Stayed 1 night

Hôtel très bien situé mais très mal insonorisé pour les chambres coté ville. Personnel attentif et sérieux qui a fait son maximum. Chambre de taille correcte, propre, bonne literie et restaurant attenant.

10

Robert

3 Apr 2024

·

Stayed 2 nights

Very nice room but a typically small unit. We knew it was going to be like that. Bed and pillows were very comfortable. Shower was outstanding. Great location for the T1 and 2 Tram and a short walk to Redline Metro. Felt very safe walking around.

4

Karin

12 Nov 2024

·

Stayed 3 nights

It is not possible to get fresh air in the one person rooms, because there is no window that can be opened and the AC/warming unit was only able to warm and it was already too warm in the room. Therefore, I think it was not doable to stay in this room. I asked for another room. That was only possible with extra payment. So, my advice: don't book a one person room in this hotel.

8

Melody

17 Nov 2025

·

Stayed 1 night

Hotel recent avec petite chambre et petit spa

8

Fabien

23 Jul 2025

·

Stayed 2 nights

Séjour professionnel. J’ai été très bien accueilli. Les gens sont souriant et vous salue dès qu’il vous voit. La chambre était très propre. Le lit très bon. Gel douche, shampoing en quantité. Thé, café dans la chambre appréciable. Par contre si votre chambre donne sur la rue, vous entendez quand même pas mal la rue et la clochette du tram qui passe à proximité. Il faut je pense choisir une chambre qui ne donne pas sur la rue. Le petit déjeuner est chère. Il y a du choix mais on ne mange pas pour 18€. C’est le prix d’un repas !!

10

Laurent

29 Nov 2025

·

Stayed 3 nights

Hotel récemment rénové, chambres spacieuses et literie confortable. L'espace SPA accessible en libre service est un plus.

8

Sarah

19 Oct 2025

·

Stayed 2 nights

Mauvaise insonorisation de l’extérieur Le reste c’est ok !

10

Jose

6 Feb 2025

·

Stayed 2 nights

Parfait rien à dire a part qu’il faisait trop chaud à mon goût dans la chambre même en baissant la climatisation qui se remet en route toute seule bout d’un noment. Sinon pour le reste service et petit déjeuner haut de gamme.

6

Michelle

11 Mar 2024

·

Stayed 1 night

Rooms were small and hot.

6

Joel

14 Oct 2024

·

Stayed 2 nights

Nice big rooms, quiet with a nice view. Safe did not work, sink leaked a bit.

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Service

Service is a strong point, with staff frequently described as friendly, proactive, and helpful, often going above and beyond. Isolated lapses occurred, including slow or late check-in, billing or taxi mishaps, and a brusque breakfast attendant.

Related guest reviews

10

Devyn

6 Nov 2025

·

Stayed 1 night

Convenient location, super friendly staff and clean room. Great breakfast was included and the front desk staff went above and beyond when I asked where to buy a postcard for me kids. They had purchased some to hand out to guests so they gave me one!

8

florence

21 Apr 2025

·

Stayed 3 nights

Tres bel hôtel avec un personnel charmant . Attention les chambres côté rue sont très bruyante (tram ttes les 7’) par contre la personne de l’accueil tt fait pour me trouver une chambre plus calme 🙏🙏

6

Niloufar

18 Jun 2024

·

We showed up at 6pm, hours after our check in and were told our room is not ready yet. We told them we have to change and leave immediately as we were visiting for a concert. They were finally able to accommodate us but took unnecessarily long for us checking in after our check in time. Also there was construction happening in the lobby

2

Tatiana

23 Jun 2025

·

Stayed 1 night

impossible d'avoir une facture de séjour, le personnel nous renvoie vers Expedia en sachant qu'on a passé les nuits dans leur hôtel.

10

Ka Nam Trevor

27 Sept 2024

·

Stayed 3 nights

The hotel location is convenient and the room is clean. The front desk reception are very helpful. I was injured and the front desk helped us getting the medical attention.

4

Wing

17 Oct 2023

·

Stayed 3 nights

Établissement en rénovation, beaucoup de bruit… ou il n’y avait pas de rideau pour la fenêtre de la salle de bain qui donne sur ma rue. J’ai demandé au front desk pour un taxi 30 min avant de descendre au lobby, rendu au lobby, je fais la demande pour mom taxi, la dame avait oublié…

10

Chino

3 Nov 2023

·

Stayed 1 night

I had the best stay in this hotel..the staff and receptionists (both the morning and evening staff) are all extremely helpful and kind. Thank you for being such great hosts.

6

Christophe

12 Jun 2025

·

Stayed 1 night

1 personne au service au petit déjeuner autant aimable et avenante qu’en porte de prison.

10

David

26 Oct 2025

·

Stayed 4 nights

The staff was very helpful when our rental car had a problem. She dealt with the Hertz agency and resolved our problem

10

Arlene

26 May 2024

·

Stayed 2 nights

The staff, in particular Karim, went above and beyond to accommodate us. He sprang into action to come rescue us when we had a parking snafu at a garage. He was ever ready with help and information. I will be writing to management to commend him.

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Location

Convenient for public transport (trams, Perrache) and the Confluence mall, with many sights walkable. Some found it a bit far from the historic center or less comfortable at night, and street noise can carry.

Related guest reviews

10

Devyn

6 Nov 2025

·

Stayed 1 night

Convenient location, super friendly staff and clean room. Great breakfast was included and the front desk staff went above and beyond when I asked where to buy a postcard for me kids. They had purchased some to hand out to guests so they gave me one!

6

Diego

31 Jul 2025

·

Stayed 4 nights

Buen hotel aunque algo alejado del centro. Lo mejor fue la heladería de enfrente.

6

Anshuman

28 Apr 2025

·

Stayed 3 nights

Definitely not a 4* hotel. Not sure why it's rated such. Facilities are basic. Room has weird metal cross on it, if anything, it's very dangerous from health and safety perspective. Requested for room change, was denied. But the staff make up for it. Barring one man, everyone was very polite and extremely helpful. Particularly the two ladies, one French, one Italian (apologies don't know their names), were very considerate, gave lots of advice on places to visit, restaurants etc. Very positive experience that. Location is fine, can get a bit too quiet and full of noisy youngsters in the night. But good for runs and walks during the day.

10

Inger

15 Nov 2024

·

Stayed 3 nights

Very nice hotel. Clean, spacious and pretty rooms, friendly staff. Free spa type area and restaurant available. The location isn't recommended if you are travelling alone. Had some uncomfortable experiences outside the hotel area

8

Abbygail L

3 Jul 2024

·

Stayed 2 nights

Property is new and clean, with nice touches and a spacious room (executive room). Staff was friendly and helpful. Tram line nearby makes accessing the city relatively easy.

10

Pamela

16 Oct 2025

·

Stayed 3 nights

Very convenient location near Perrache train/bus station. I walked everywhere even though public transport is readily available. Very clean and tidy with very nice staff.

10

Antoine

1 Jun 2025

·

Stayed 3 nights

Hôtel bien placé pour visiter Lyon, à 3 minutes d'un arrêt de tram. Chambre impeccable et insonorisée mais le bruit de la rue est quand même assez présent. Le personnel est parfait, serviable et aux petits soins. Le petit déjeuner est très bien et varié. Le restaurant est aussi très bien.

10

MANLI

26 Oct 2024

·

Stayed 4 nights

Enjoyable stay being close to transport but also able to walk to many attractions

10

GISELLE

27 Dec 2024

·

Stayed 2 nights

Great location and a very nice hotel

10

Erin

25 Jul 2025

·

Stayed 3 nights

This hotel was wonderful, very close to the tram and bus stops with grocery right on the corner. The rooms were spacious, clean and very comfortable. The staff was very friendly and accommodating. The onsite restaurant was very good. I would definitely recommend!

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Dining

Breakfast and the restaurant earn many compliments for quality and variety. However, some guests found breakfast pricey or limited in hot items and noted occasional staffing or service issues.

Related guest reviews

10

Devyn

6 Nov 2025

·

Stayed 1 night

Convenient location, super friendly staff and clean room. Great breakfast was included and the front desk staff went above and beyond when I asked where to buy a postcard for me kids. They had purchased some to hand out to guests so they gave me one!

10

Weng-Onn

11 Jun 2025

·

Stayed 9 nights

The location is good. The staffs are very polite, and the room was clean. The warm dishes were limited for breakfast.

8

Fabien

23 Jul 2025

·

Stayed 2 nights

Séjour professionnel. J’ai été très bien accueilli. Les gens sont souriant et vous salue dès qu’il vous voit. La chambre était très propre. Le lit très bon. Gel douche, shampoing en quantité. Thé, café dans la chambre appréciable. Par contre si votre chambre donne sur la rue, vous entendez quand même pas mal la rue et la clochette du tram qui passe à proximité. Il faut je pense choisir une chambre qui ne donne pas sur la rue. Le petit déjeuner est chère. Il y a du choix mais on ne mange pas pour 18€. C’est le prix d’un repas !!

10

Carlos Alejandro

21 Jul 2025

·

Stayed 2 nights

El personal es muy amable, el hotel es muy bonito con habitaciones amplias, cama cómoda y sin ruido por la noche. El desayuno tipo bufeet es excelente, de calidad en la fruta, cereales y en todo en general. Si un dia regreso a Lyon, sin duda me volvería a hospedar aquí.

8

Alan

7 Jun 2024

·

Stayed 4 nights

Need more staff during breakfast. Had to wait for plates. Scramble eggs were cold even at 7:00 am. Needed some gluten-free items available for breakfast. Needed menus in English. We ate 2 dinners at the hotel that were excellent! The staff at the front desk were very professional and cordial!

10

Frederic

12 Dec 2023

·

Stayed 3 nights

Tout neuf, belles chambres, petit dej riche de produits et fruits frais, et le resto est très bon également. Accueil chaleureux, jy reviendrais sans aucun doute.

10

Rémi

9 Jun 2023

·

Stayed 1 night

Je recommande vraiment le Keystone pour un séjour dans le Quartier Confluences. Hôtel moderne, très bien équipé et avec une offre exceptionnelle de qualité et de variété de produits au petit-déjeuner. Personnel très sympathique

10

Antoine

1 Jun 2025

·

Stayed 3 nights

Hôtel bien placé pour visiter Lyon, à 3 minutes d'un arrêt de tram. Chambre impeccable et insonorisée mais le bruit de la rue est quand même assez présent. Le personnel est parfait, serviable et aux petits soins. Le petit déjeuner est très bien et varié. Le restaurant est aussi très bien.

10

Erin

25 Jul 2025

·

Stayed 3 nights

This hotel was wonderful, very close to the tram and bus stops with grocery right on the corner. The rooms were spacious, clean and very comfortable. The staff was very friendly and accommodating. The onsite restaurant was very good. I would definitely recommend!

6

Christophe

12 Jun 2025

·

Stayed 1 night

1 personne au service au petit déjeuner autant aimable et avenante qu’en porte de prison.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $136	20 $165	21 $197	22 $145	23 $97	24 $105
25 $103	26 $111	27 $127	28 $127	29 $142	30 $98	31 $115

Su	Mo	Tu	We	Th	Fr	Sa
1 $96	2 $98	3 $115	4 $126	5 $115	6 $100	7 $111
8 $85	9 $113	10 $118	11 $118	12 $118	13 $93	14 $106
15 $85	16 $140	17 $333	18 $349	19 $118	20 $100	21 $106
22 $85	23 $129	24	25	26 $118	27 $95	28 $106
29 $84	30 $113

Keystone Hotel & Spa Lyon - Handwritten Collection

Prices for Keystone Hotel & Spa Lyon - Handwritten Collection

Monthly average prices

About this property

Location

Room options

Superior Room, 1 Double Bed, Garden Area

Superior Room, 1 Double Bed

Room, 1 Double Bed, Terrace

Single Room, 1 Double Bed

Executive Room, 1 King Bed with Sofa Bed (With Lounge Area)

Guest reviews of Keystone Hotel & Spa Lyon - Handwritten Collection

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Keystone Hotel & Spa Lyon - Handwritten Collection

Prices for upcoming dates