Anah Tulum
From
120 $US
/nuit
Sélectionnez les dates pour voir les prix et les disponibilités
From
120 $US
/nuit
À propos de cet établissement
Hôtel de plage avec un jardin, un centre d'affaires et un parking gratuit, à proximité de la plage d'Akumal et du parc Xel-Há.
Parking
Navette aéroport
Piscine
Chambres non-fumeurs
Organisation d'excursions
Coffre-fort
Emplacement
Carretera Federal Chetumal-Benito Juarez km 250, Akumal, Quintana Roo, Mexique
Avis des voyageurs sur Anah Tulum
8.8
Fabuleux
Basé sur 1 avis vérifié
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
À l'Anah Tulum, les avis sont mitigés : des chambres confortables et un cadre agréable séduisent beaucoup, mais des problèmes récurrents sont signalés, notamment un manque de propreté et un entretien inégal des logements, comme des problèmes de chauffage de l'eau, de climatisation, des équipements cassés et un entretien irrégulier de la piscine.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
À l'Anah Tulum, les avis sont mitigés : des chambres confortables et un cadre agréable séduisent beaucoup, mais des problèmes récurrents sont signalés, notamment un manque de propreté et un entretien inégal des logements, comme des problèmes de chauffage de l'eau, de climatisation, des équipements cassés et un entretien irrégulier de la piscine.
Le cadre est sûr et calme, mais assez éloigné, et plusieurs clients conseillent de louer une voiture car les options de restauration à proximité sont limitées. Le service est principalement géré à distance ; certains hôtes se sont montrés serviables, tandis que d'autres ont été lents à répondre, des changements de serviettes manqués et des réparations non effectuées ayant été signalés. Attendez-vous à un séjour de type condo où votre expérience peut varier en fonction du logement et de l'hôte.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
L'établissement dispose de piscines communes que certains clients ont appréciées, mais les piscines privées et la qualité de l'eau étaient parfois sales ou hors service. Les équipements dans les logements varient d'un condo à l'autre, avec des signalements de vaisselle ou d'appareils électroménagers manquants, d'eau chaude intermittente et de problèmes occasionnels de télévision ou d'électricité.
Avis de voyageur à ce sujet
2
Tonia
19 juin 2024
·
A séjourné 1 nuit
I did not have any hot water or towels , when I was communicating to tell them that they told me the water was hot enough and stop responding to me.
I did not have any hot water or towels , when I was communicating to tell them that they told me the water was hot enough and stop responding to me.
6
Diana
15 janv. 2024
·
A séjourné 1 nuit
The reason for the low score is there was no hot water in the shower, and no tv service despite there being 2 TVs in the apartment. The apartment was large… and clean. The bed was comfy. The pool was nice. The toilet seat was broken, and again NO HOT WATER or TV. We were only there for one night so those things weren’t the end of the world, but no way could I stay there for longer without at least a warm shower…. It was absolutely freezing.
The reason for the low score is there was no hot water in the shower, and no tv service despite there being 2 TVs in the apartment. The apartment was large… and clean. The bed was comfy. The pool was nice. The toilet seat was broken, and again NO HOT WATER or TV. We were only there for one night so those things weren’t the end of the world, but no way could I stay there for longer without at least a warm shower…. It was absolutely freezing.
8
Sindri
19 juil. 2024
·
A séjourné 1 nuit
Linda habitación, muy limpia y cómodo. Solo que en las fotos se muestran espacios como una cocina y estancia que no tuvimos.eria bueno especificar que nos darian un cuarto como de hotel. No tiene refri ni cafetera. Al llegar nos podieron un depósito de 5,000.00 pesos que no se mencionaba en expedia. Igual nos lo regresaron pero hubiera sido mejor tener la información completa antes de elegir.
Linda habitación, muy limpia y cómodo. Solo que en las fotos se muestran espacios como una cocina y estancia que no tuvimos.eria bueno especificar que nos darian un cuarto como de hotel. No tiene refri ni cafetera. Al llegar nos podieron un depósito de 5,000.00 pesos que no se mencionaba en expedia. Igual nos lo regresaron pero hubiera sido mejor tener la información completa antes de elegir.
2
douglas
29 déc. 2023
·
A séjourné 9 nuits
Arrived to find night security did not speek a word of english. Got in room. The power was out. Remained out most of the night. Went out the next night as well. Room was cold. left oven on all night for heat. No soap of any kind in room. Only 2 towles for entire 10 days. No laundry service with in 10 miles. Actually nothing in area but 1 restaurant 1/2 mile away. No room service. No instructions or information left in room. Couldn't get tv to work. On demand Water heater did not keep up to a shower and thru the breaker often. Water from tap tasted the worst I have ever had.
Arrived to find night security did not speek a word of english. Got in room. The power was out. Remained out most of the night. Went out the next night as well. Room was cold. left oven on all night for heat. No soap of any kind in room. Only 2 towles for entire 10 days. No laundry service with in 10 miles. Actually nothing in area but 1 restaurant 1/2 mile away. No room service. No instructions or information left in room. Couldn't get tv to work. On demand Water heater did not keep up to a shower and thru the breaker often. Water from tap tasted the worst I have ever had.
6
jonathan de los santos
8 sept. 2024
·
A séjourné 3 nuits
Llegada fácil y lugar hermoso, la atención es muy mala no había cafetera, dijeron que mandaban una y nunca llegó, no servía el baño principal y tampoco fueron a repararlo, el baño de visitas tenía fuga y el área de grilla estaba sucia, llena de hojas y carbón, muy mala agua de la alberca como que si no les importara. Ojalá cambien de admin pronto por que el lugar si vale la pena.
Llegada fácil y lugar hermoso, la atención es muy mala no había cafetera, dijeron que mandaban una y nunca llegó, no servía el baño principal y tampoco fueron a repararlo, el baño de visitas tenía fuga y el área de grilla estaba sucia, llena de hojas y carbón, muy mala agua de la alberca como que si no les importara. Ojalá cambien de admin pronto por que el lugar si vale la pena.
10
Annette
4 févr. 2023
·
A séjourné 1 nuit
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
8
Silvia
7 janv. 2025
·
A séjourné 4 nuits
Al ser un departamento, le hacen falta accesorios de cocina básicos como tazas para café, sarten mediano, toalla para la cocina, manteles individuales, escoba, trapeador y cubeta.
Al ser un departamento, le hacen falta accesorios de cocina básicos como tazas para café, sarten mediano, toalla para la cocina, manteles individuales, escoba, trapeador y cubeta.
6
Nathalie
29 janv. 2024
·
A séjourné 7 nuits
The unit (D1) is very nice however it is neglected by the management team renting the unit. On our arrival, there were no cookware available, no dish soap, dirty windows, plugged drain in the shower, dirty dishes in the cupboard, mold in the cupboard, plunge pool broken,etc. The concierge brought two pans the next day and blame the owner for the issues with the unit. Despite the unit being very nice and well located and do not recommended due to its lack of cleanliness.
The unit (D1) is very nice however it is neglected by the management team renting the unit. On our arrival, there were no cookware available, no dish soap, dirty windows, plugged drain in the shower, dirty dishes in the cupboard, mold in the cupboard, plunge pool broken,etc. The concierge brought two pans the next day and blame the owner for the issues with the unit. Despite the unit being very nice and well located and do not recommended due to its lack of cleanliness.
6
Meagan
21 févr. 2024
·
A séjourné 7 nuits
The private pool attached to our unit we rented was disgusting, we asked to have it refilled and cleaned, however we were ignored. We loved the pool. Had a great time, would rent from another unit next time in the same location.
The private pool attached to our unit we rented was disgusting, we asked to have it refilled and cleaned, however we were ignored. We loved the pool. Had a great time, would rent from another unit next time in the same location.
2
S.
1 févr. 2024
·
A séjourné 2 nuits
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
La propreté est inégale : plusieurs critiques mentionnent de la moisissure, des insectes ou des cafards, des draps ou de la vaisselle sales, et des espaces de piscine ou de barbecue sales, tandis que d'autres font l'éloge de chambres très propres et d'un terrain bien entretenu. Le ménage entre les séjours et pendant les séjours a été peu fiable pour certains.
Avis de voyageur à ce sujet
2
Josef
16 nov. 2024
·
A séjourné 6 nuits
I arrived late at night. The next morning I noticed that the shower was disgustingly dirty, there was mold on the walls around the toilet, and there were cockroaches under the dilapidated cabinets. I immediately booked at a different hotel and when I requested a refund the management of Anah suites were not willing to refund me, they refused to discuss any further and told me to contact Expedia.
I arrived late at night. The next morning I noticed that the shower was disgustingly dirty, there was mold on the walls around the toilet, and there were cockroaches under the dilapidated cabinets. I immediately booked at a different hotel and when I requested a refund the management of Anah suites were not willing to refund me, they refused to discuss any further and told me to contact Expedia.
2
Sandra
11 févr. 2025
·
A séjourné 5 nuits
Ugh, felt like being in a prison. No good vibes here. Woke up with itchy bites too. No help from staff with issues.
Ugh, felt like being in a prison. No good vibes here. Woke up with itchy bites too. No help from staff with issues.
10
chris
10 juil. 2024
·
A séjourné 1 nuit
Beautiful and clean... Great area...
Beautiful and clean... Great area...
6
jonathan de los santos
8 sept. 2024
·
A séjourné 3 nuits
Llegada fácil y lugar hermoso, la atención es muy mala no había cafetera, dijeron que mandaban una y nunca llegó, no servía el baño principal y tampoco fueron a repararlo, el baño de visitas tenía fuga y el área de grilla estaba sucia, llena de hojas y carbón, muy mala agua de la alberca como que si no les importara. Ojalá cambien de admin pronto por que el lugar si vale la pena.
Llegada fácil y lugar hermoso, la atención es muy mala no había cafetera, dijeron que mandaban una y nunca llegó, no servía el baño principal y tampoco fueron a repararlo, el baño de visitas tenía fuga y el área de grilla estaba sucia, llena de hojas y carbón, muy mala agua de la alberca como que si no les importara. Ojalá cambien de admin pronto por que el lugar si vale la pena.
10
Annette
4 févr. 2023
·
A séjourné 1 nuit
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
6
Daniela
15 janv. 2024
·
A séjourné 3 nuits
A pesar de colocar el letrero en la puerta para que realizaran la limpieza, durante nuestra estanxia no limpiaron la habitación.
A pesar de colocar el letrero en la puerta para que realizaran la limpieza, durante nuestra estanxia no limpiaron la habitación.
6
Nathalie
29 janv. 2024
·
A séjourné 7 nuits
The unit (D1) is very nice however it is neglected by the management team renting the unit. On our arrival, there were no cookware available, no dish soap, dirty windows, plugged drain in the shower, dirty dishes in the cupboard, mold in the cupboard, plunge pool broken,etc. The concierge brought two pans the next day and blame the owner for the issues with the unit. Despite the unit being very nice and well located and do not recommended due to its lack of cleanliness.
The unit (D1) is very nice however it is neglected by the management team renting the unit. On our arrival, there were no cookware available, no dish soap, dirty windows, plugged drain in the shower, dirty dishes in the cupboard, mold in the cupboard, plunge pool broken,etc. The concierge brought two pans the next day and blame the owner for the issues with the unit. Despite the unit being very nice and well located and do not recommended due to its lack of cleanliness.
6
Meagan
21 févr. 2024
·
A séjourné 7 nuits
The private pool attached to our unit we rented was disgusting, we asked to have it refilled and cleaned, however we were ignored. We loved the pool. Had a great time, would rent from another unit next time in the same location.
The private pool attached to our unit we rented was disgusting, we asked to have it refilled and cleaned, however we were ignored. We loved the pool. Had a great time, would rent from another unit next time in the same location.
4
Ingrid
10 sept. 2023
·
A séjourné 5 nuits
La habitación es buena y tranquila, siempre hay agua caliente y aire acondicionados, lo que no me gusto que al llegar hubiera cucarachas y muchos insectos, el lavabo para manos tapado, la taza de baño a veces no funcionaba y la habitación que solicité era con cama matrimonial, y la que recibí fueron dos individuales juntadas
La habitación es buena y tranquila, siempre hay agua caliente y aire acondicionados, lo que no me gusto que al llegar hubiera cucarachas y muchos insectos, el lavabo para manos tapado, la taza de baño a veces no funcionaba y la habitación que solicité era con cama matrimonial, y la que recibí fueron dos individuales juntadas
2
S.
1 févr. 2024
·
A séjourné 2 nuits
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement confortables et calmes, allant de petits espaces de type hôtel à des appartements plus grands sans cuisine complète dans certains cas. Quelques critiques signalent des problèmes d'entretien, comme une climatisation qui ne fonctionne pas, des serrures de porte défectueuses ou des équipements cassés.
Avis de voyageur à ce sujet
10
Karyme Barcenas
2 janv. 2024
·
A séjourné 2 nuits
Me gustó muchísimo el lugar! El único detalle es que todo es por chat, nadie te recibe cuando llegas, nunca hay una persona que te pueda auxiliar, pides ayuda por WhatsApp y se demoran en responder o no responden, al único que vimos fue al guardia antes de retirarnos del lugar, de ahí en fuera todo estaba muy bonito, la habitación se sentía acogedora, todo en silencioso y tranquilo! Se fue la luz dos veces y nos quedamos horas así
Me gustó muchísimo el lugar! El único detalle es que todo es por chat, nadie te recibe cuando llegas, nunca hay una persona que te pueda auxiliar, pides ayuda por WhatsApp y se demoran en responder o no responden, al único que vimos fue al guardia antes de retirarnos del lugar, de ahí en fuera todo estaba muy bonito, la habitación se sentía acogedora, todo en silencioso y tranquilo! Se fue la luz dos veces y nos quedamos horas así
4
Emmanuel
21 avr. 2025
·
A séjourné 3 nuits
Ac did not work and staff was not helpful
Ac did not work and staff was not helpful
6
Diana
15 janv. 2024
·
A séjourné 1 nuit
The reason for the low score is there was no hot water in the shower, and no tv service despite there being 2 TVs in the apartment. The apartment was large… and clean. The bed was comfy. The pool was nice. The toilet seat was broken, and again NO HOT WATER or TV. We were only there for one night so those things weren’t the end of the world, but no way could I stay there for longer without at least a warm shower…. It was absolutely freezing.
The reason for the low score is there was no hot water in the shower, and no tv service despite there being 2 TVs in the apartment. The apartment was large… and clean. The bed was comfy. The pool was nice. The toilet seat was broken, and again NO HOT WATER or TV. We were only there for one night so those things weren’t the end of the world, but no way could I stay there for longer without at least a warm shower…. It was absolutely freezing.
10
Jon
10 janv. 2025
·
A séjourné 2 nuits
Door lock defect
Door lock defect
8
Sindri
19 juil. 2024
·
A séjourné 1 nuit
Linda habitación, muy limpia y cómodo. Solo que en las fotos se muestran espacios como una cocina y estancia que no tuvimos.eria bueno especificar que nos darian un cuarto como de hotel. No tiene refri ni cafetera. Al llegar nos podieron un depósito de 5,000.00 pesos que no se mencionaba en expedia. Igual nos lo regresaron pero hubiera sido mejor tener la información completa antes de elegir.
Linda habitación, muy limpia y cómodo. Solo que en las fotos se muestran espacios como una cocina y estancia que no tuvimos.eria bueno especificar que nos darian un cuarto como de hotel. No tiene refri ni cafetera. Al llegar nos podieron un depósito de 5,000.00 pesos que no se mencionaba en expedia. Igual nos lo regresaron pero hubiera sido mejor tener la información completa antes de elegir.
10
SANDRA
27 nov. 2023
·
Departamento hermoso, con una vista a la alberca y áreas verdes muy bonitas. Muy cómodo.
Departamento hermoso, con una vista a la alberca y áreas verdes muy bonitas. Muy cómodo.
10
chris
10 juil. 2024
·
A séjourné 1 nuit
Beautiful and clean... Great area...
Beautiful and clean... Great area...
10
Annette
4 févr. 2023
·
A séjourné 1 nuit
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
8
Marc
8 déc. 2022
·
A séjourné 1 nuit
Hôtel agréable. Chambre moderne et propre. Toutefois, il est nécessaire d'avoir une voiture pour se déplacer, l'hôtel étant situé dans un complexe privé et sécurisé mais un peu loin du centre et des plages. Très bon accueil et service impeccable.
Hôtel agréable. Chambre moderne et propre. Toutefois, il est nécessaire d'avoir une voiture pour se déplacer, l'hôtel étant situé dans un complexe privé et sécurisé mais un peu loin du centre et des plages. Très bon accueil et service impeccable.
4
Ingrid
10 sept. 2023
·
A séjourné 5 nuits
La habitación es buena y tranquila, siempre hay agua caliente y aire acondicionados, lo que no me gusto que al llegar hubiera cucarachas y muchos insectos, el lavabo para manos tapado, la taza de baño a veces no funcionaba y la habitación que solicité era con cama matrimonial, y la que recibí fueron dos individuales juntadas
La habitación es buena y tranquila, siempre hay agua caliente y aire acondicionados, lo que no me gusto que al llegar hubiera cucarachas y muchos insectos, el lavabo para manos tapado, la taza de baño a veces no funcionaba y la habitación que solicité era con cama matrimonial, y la que recibí fueron dos individuales juntadas
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est inégal : il n'y a souvent pas de réception sur place et la communication se fait principalement via WhatsApp, avec des réponses lentes ou inutiles et des changements de serviettes ou des réparations manqués signalés. D'autres ont mentionné un personnel serviable et une assistance fluide.
Avis de voyageur à ce sujet
10
Eduardo
25 juin 2023
·
A séjourné 2 nuits
Excelente servicio por parte de Christian, desde que me contacto para las instrucciones de Check In… ai recomiendo quedarse aquí!
Excelente servicio por parte de Christian, desde que me contacto para las instrucciones de Check In… ai recomiendo quedarse aquí!
6
Efrain
10 nov. 2024
·
A séjourné 1 nuit
Muy dificil la comunicacion con la persona que maneja la propiedad ,ala hora que salimos de la propiedad le mande mensaje y le marque para avisarle y hacerle ver que todo quedo bien y nunca contesto.
Muy dificil la comunicacion con la persona que maneja la propiedad ,ala hora que salimos de la propiedad le mande mensaje y le marque para avisarle y hacerle ver que todo quedo bien y nunca contesto.
6
ARTURO
22 nov. 2024
·
A séjourné 1 nuit
No hay una recepción. Nunca vez una persona. No es fácil de entender para mí que soy persona de la tercera edad ya que todo lo hacen por wapsap
No hay una recepción. Nunca vez una persona. No es fácil de entender para mí que soy persona de la tercera edad ya que todo lo hacen por wapsap
2
Tonia
19 juin 2024
·
A séjourné 1 nuit
I did not have any hot water or towels , when I was communicating to tell them that they told me the water was hot enough and stop responding to me.
I did not have any hot water or towels , when I was communicating to tell them that they told me the water was hot enough and stop responding to me.
4
Daniel
12 avr. 2024
·
A séjourné 4 nuits
Asked for fresh towels never got any
Asked for fresh towels never got any
10
Saray
5 avr. 2024
·
A séjourné 1 nuit
Love it happy I didn’t go with the previous reviews hehehe. They did have hot water and a helpful person. Many things were processed via WhatsApp but super helpful and quick.
Love it happy I didn’t go with the previous reviews hehehe. They did have hot water and a helpful person. Many things were processed via WhatsApp but super helpful and quick.
8
Scott
24 mars 2024
·
A séjourné 4 nuits
Check in was a bit more difficult than I thought necessary, otherwise a nice place!
Check in was a bit more difficult than I thought necessary, otherwise a nice place!
2
Terry
31 oct. 2023
·
A séjourné 1 nuit
Nul! Nous avons réserver, avons attendu 3h devant , appeler 45x l’hôtel, le concierge et l’administrateur personne ne nous a répondu! A fuire!
Nul! Nous avons réserver, avons attendu 3h devant , appeler 45x l’hôtel, le concierge et l’administrateur personne ne nous a répondu! A fuire!
6
jonathan de los santos
8 sept. 2024
·
A séjourné 3 nuits
Llegada fácil y lugar hermoso, la atención es muy mala no había cafetera, dijeron que mandaban una y nunca llegó, no servía el baño principal y tampoco fueron a repararlo, el baño de visitas tenía fuga y el área de grilla estaba sucia, llena de hojas y carbón, muy mala agua de la alberca como que si no les importara. Ojalá cambien de admin pronto por que el lugar si vale la pena.
Llegada fácil y lugar hermoso, la atención es muy mala no había cafetera, dijeron que mandaban una y nunca llegó, no servía el baño principal y tampoco fueron a repararlo, el baño de visitas tenía fuga y el área de grilla estaba sucia, llena de hojas y carbón, muy mala agua de la alberca como que si no les importara. Ojalá cambien de admin pronto por que el lugar si vale la pena.
2
S.
1 févr. 2024
·
A séjourné 2 nuits
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé dans un complexe résidentiel sûr et calme, mais un peu éloigné du centre et des plages. Plusieurs clients conseillent de louer une voiture car les options de restauration à distance de marche sont limitées.
Avis de voyageur à ce sujet
10
Karyme Barcenas
2 janv. 2024
·
A séjourné 2 nuits
Me gustó muchísimo el lugar! El único detalle es que todo es por chat, nadie te recibe cuando llegas, nunca hay una persona que te pueda auxiliar, pides ayuda por WhatsApp y se demoran en responder o no responden, al único que vimos fue al guardia antes de retirarnos del lugar, de ahí en fuera todo estaba muy bonito, la habitación se sentía acogedora, todo en silencioso y tranquilo! Se fue la luz dos veces y nos quedamos horas así
Me gustó muchísimo el lugar! El único detalle es que todo es por chat, nadie te recibe cuando llegas, nunca hay una persona que te pueda auxiliar, pides ayuda por WhatsApp y se demoran en responder o no responden, al único que vimos fue al guardia antes de retirarnos del lugar, de ahí en fuera todo estaba muy bonito, la habitación se sentía acogedora, todo en silencioso y tranquilo! Se fue la luz dos veces y nos quedamos horas así
2
JAMES
26 déc. 2023
·
A séjourné 3 nuits
Ridiculous that this place is listed. It is a bedroom and washroom in the middle of no where. No restaurants, stores or any help in walking distance. Just a room in a group of townhouses. No reception,no water,no coffee, nothing. Dropped off by taxi and abandoned.
Ridiculous that this place is listed. It is a bedroom and washroom in the middle of no where. No restaurants, stores or any help in walking distance. Just a room in a group of townhouses. No reception,no water,no coffee, nothing. Dropped off by taxi and abandoned.
6
Leslie
20 août 2024
·
A séjourné 1 nuit
Is very safe and quiet. Beautiful neighborhood
Is very safe and quiet. Beautiful neighborhood
2
douglas
29 déc. 2023
·
A séjourné 9 nuits
Arrived to find night security did not speek a word of english. Got in room. The power was out. Remained out most of the night. Went out the next night as well. Room was cold. left oven on all night for heat. No soap of any kind in room. Only 2 towles for entire 10 days. No laundry service with in 10 miles. Actually nothing in area but 1 restaurant 1/2 mile away. No room service. No instructions or information left in room. Couldn't get tv to work. On demand Water heater did not keep up to a shower and thru the breaker often. Water from tap tasted the worst I have ever had.
Arrived to find night security did not speek a word of english. Got in room. The power was out. Remained out most of the night. Went out the next night as well. Room was cold. left oven on all night for heat. No soap of any kind in room. Only 2 towles for entire 10 days. No laundry service with in 10 miles. Actually nothing in area but 1 restaurant 1/2 mile away. No room service. No instructions or information left in room. Couldn't get tv to work. On demand Water heater did not keep up to a shower and thru the breaker often. Water from tap tasted the worst I have ever had.
10
chris
10 juil. 2024
·
A séjourné 1 nuit
Beautiful and clean... Great area...
Beautiful and clean... Great area...
10
Annette
4 févr. 2023
·
A séjourné 1 nuit
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
6
Nathalie
29 janv. 2024
·
A séjourné 7 nuits
The unit (D1) is very nice however it is neglected by the management team renting the unit. On our arrival, there were no cookware available, no dish soap, dirty windows, plugged drain in the shower, dirty dishes in the cupboard, mold in the cupboard, plunge pool broken,etc. The concierge brought two pans the next day and blame the owner for the issues with the unit. Despite the unit being very nice and well located and do not recommended due to its lack of cleanliness.
The unit (D1) is very nice however it is neglected by the management team renting the unit. On our arrival, there were no cookware available, no dish soap, dirty windows, plugged drain in the shower, dirty dishes in the cupboard, mold in the cupboard, plunge pool broken,etc. The concierge brought two pans the next day and blame the owner for the issues with the unit. Despite the unit being very nice and well located and do not recommended due to its lack of cleanliness.
8
Marc
8 déc. 2022
·
A séjourné 1 nuit
Hôtel agréable. Chambre moderne et propre. Toutefois, il est nécessaire d'avoir une voiture pour se déplacer, l'hôtel étant situé dans un complexe privé et sécurisé mais un peu loin du centre et des plages. Très bon accueil et service impeccable.
Hôtel agréable. Chambre moderne et propre. Toutefois, il est nécessaire d'avoir une voiture pour se déplacer, l'hôtel étant situé dans un complexe privé et sécurisé mais un peu loin du centre et des plages. Très bon accueil et service impeccable.
2
S.
1 févr. 2024
·
A séjourné 2 nuits
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
4
Leslie
26 mars 2024
·
A séjourné 3 nuits
Nice neighborhood
Nice neighborhood
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Plusieurs clients ont noté un choix limité de restaurants à distance de marche ; avoir une voiture est un avantage. Aucun service de restauration constant sur place n'est mentionné dans les avis.
Avis de voyageur à ce sujet
2
JAMES
26 déc. 2023
·
A séjourné 3 nuits
Ridiculous that this place is listed. It is a bedroom and washroom in the middle of no where. No restaurants, stores or any help in walking distance. Just a room in a group of townhouses. No reception,no water,no coffee, nothing. Dropped off by taxi and abandoned.
Ridiculous that this place is listed. It is a bedroom and washroom in the middle of no where. No restaurants, stores or any help in walking distance. Just a room in a group of townhouses. No reception,no water,no coffee, nothing. Dropped off by taxi and abandoned.
2
douglas
29 déc. 2023
·
A séjourné 9 nuits
Arrived to find night security did not speek a word of english. Got in room. The power was out. Remained out most of the night. Went out the next night as well. Room was cold. left oven on all night for heat. No soap of any kind in room. Only 2 towles for entire 10 days. No laundry service with in 10 miles. Actually nothing in area but 1 restaurant 1/2 mile away. No room service. No instructions or information left in room. Couldn't get tv to work. On demand Water heater did not keep up to a shower and thru the breaker often. Water from tap tasted the worst I have ever had.
Arrived to find night security did not speek a word of english. Got in room. The power was out. Remained out most of the night. Went out the next night as well. Room was cold. left oven on all night for heat. No soap of any kind in room. Only 2 towles for entire 10 days. No laundry service with in 10 miles. Actually nothing in area but 1 restaurant 1/2 mile away. No room service. No instructions or information left in room. Couldn't get tv to work. On demand Water heater did not keep up to a shower and thru the breaker often. Water from tap tasted the worst I have ever had.
10
Annette
4 févr. 2023
·
A séjourné 1 nuit
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
8
Marc
8 déc. 2022
·
A séjourné 1 nuit
Hôtel agréable. Chambre moderne et propre. Toutefois, il est nécessaire d'avoir une voiture pour se déplacer, l'hôtel étant situé dans un complexe privé et sécurisé mais un peu loin du centre et des plages. Très bon accueil et service impeccable.
Hôtel agréable. Chambre moderne et propre. Toutefois, il est nécessaire d'avoir une voiture pour se déplacer, l'hôtel étant situé dans un complexe privé et sécurisé mais un peu loin du centre et des plages. Très bon accueil et service impeccable.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Aucun avis écrit
Les voyageurs n'ont pas encore écrit d'avis pour cet établissement.
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 17:00
Avant 11:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
À compter du 1er avril 2021, la taxe VISITAX entre en vigueur pour les touristes étrangers. Le paiement d'un montant de 224 pesos mexicains (ou 10 $ USD par personne) peut être effectué via le portail web http://visitax.gob.mx/. Les touristes étrangers peuvent payer avant ou pendant leur séjour dans le Quintana Roo. Une preuve de paiement doit être présentée à l'aéroport avant le départ.
À savoir avant votre départ
- Cet établissement propose des transferts depuis l'aéroport (des suppléments peuvent s'appliquer). Les clients doivent contacter l'établissement avec les détails de leur arrivée 24 heures avant leur arrivée, en utilisant les coordonnées figurant sur la confirmation de réservation.
- Des réservations sont nécessaires pour les départs au golf. Les réservations peuvent être effectuées en contactant l'appartement avant l'arrivée, en utilisant les coordonnées figurant sur la confirmation de réservation.
Frais
Les frais et dépôts suivants sont facturés par l'établissement au moment du service, de l'enregistrement ou du départ.
- Frais de navette aéroport : 200 USD par véhicule (aller-retour)
La liste ci-dessus peut ne pas être exhaustive. Les frais et dépôts peuvent ne pas inclure les taxes et sont sujets à modification.
Frais et taxes obligatoires
Il vous sera demandé de payer les frais suivants à l'établissement :
- Dépôt : 500,00 USD par séjour
Nous avons inclus tous les frais qui nous ont été communiqués par l'établissement. Toutefois, les frais peuvent varier, par exemple en fonction de la durée du séjour ou de la chambre que vous réservez.
Équipements populaires
Parking
Navette aéroport
Piscine
Chambres non-fumeurs
Organisation d'excursions
Coffre-fort
Activités
Piscine
Jardin
Parcours de golf (à proximité)
Plongée
Pêche
Piscine extérieure
Bicycle Tour Information
Evening Entertainment
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Water Park
Services
Organisation d'excursions
Coffre-fort
Formalités d'arrivée/Départ express
Concierge Services
Parking
Parking
Navette aéroport
Parking gratuit
Parking (Limited)
Parking Onsite
Général
Chambres non-fumeurs
Beach Sun Loungers
Connexion Internet
Wi-fi gratuit