Hyatt Zilara Riviera Maya Adults Only All-Inclusive
451 USD
a notte
Media per novembre
Prezzi per Hyatt Zilara Riviera Maya Adults Only All-Inclusive
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451 USD
a notte
Media per novembre
Prezzi medi mensili
Presso Hyatt Zilara Riviera Maya Adults Only All-Inclusive, il prezzo per notte è in media di 267 USD nel mese più economico (settembre) e di 493 USD nel mese più caro (febbraio), in base agli ultimi 12 mesi.
| Mese | Prezzo medio |
|---|---|
| gennaio | 482 USD |
| febbraio | 493 USD |
| marzo | 415 USD |
| aprile | 366 USD |
| maggio | 306 USD |
| giugno | 289 USD |
| luglio | 299 USD |
| agosto | 280 USD |
| settembre | 267 USD |
| ottobre | 349 USD |
| novembre | 451 USD |
| dicembre | 454 USD |
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nov · 451 USD
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Prezzo più alto: febbraio (circa 493 USD)
Prezzo più basso: settembre (circa 267 USD)
Informazioni su questa struttura
Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Scegli dall'ampia selezione di servizi ricreativi, che includono una piscina all'aperto, una vasca idromassaggio e...
Servizi
Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Scegli dall'ampia selezione di servizi ricreativi, che includono una piscina all'aperto, una vasca idromassaggio e una palestra.
Servizi per le aziende
Potrai usufruire di check-in veloce, quotidiani gratuiti nella hall e un pratico servizio di lavanderia e lavaggio a secco. Il un parcheggio con servizio di ritiro e riconsegna auto gratuito è disponibile in loco.
Ristorazione
Ordina la cena presso Capri Grille, un ristorante specializzato in cucina italiana. In alternativa, fermati a mangiare al bar/caffetteria o prova il servizio in camera 24 ore su 24. Desideri rilassarti con un drink rinfrescante? Troverai un bar a bordo piscina e 4 bar/lounge.
Camere
Scegli una delle 291 camere della struttura, tutte provviste di aria condizionata e minibar con snack e bevande gratuite: ti sentirai subito a casa. Grazie ad un comodo letto con copriletto in piuma e biancheria da letto di alta qualità dormirai sonni tranquilli. Le camere sono dotate di balcone. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via cavo è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di doccia, soffione a pioggia e asciugacapelli.
Posizione
Hyatt Zilara Riviera Maya Adults Only All Inclusive a Playa del Carmen dista 8,9 km da Spiaggia Maroma e 11,4 km da Centro Commerciale Quinta Alegría.
Nelle vicinanze
Campo da Golf El Camaleón Mayakoba(1.7 miglia)
Tres Rios Ecopark (parco)(2.5 miglia)
Spiaggia Xcalacoco(2.7 miglia)
Chun-Zumbul (sito di immersione)(2.8 miglia)
Gran Coyote Golf(3.7 miglia)
Piazza 28 de Julio(4.9 miglia)
Spiaggia Maroma(5.5 miglia)
Spiaggia di Punta Esmeralda(5.6 miglia)
Chiesa di Guadalupe(5.7 miglia)
Playa 88(5.8 miglia)
Spiaggia Avenida Colosio(6 miglia)
Temazcal Natura(6.2 miglia)
Plaza Las Americas(6.4 miglia)
Super Chedraui Selecto Avenida 10(6.6 miglia)
Mario Villanueva Madrid(6.7 miglia)
Aeroporto Internazionale di Cozumel (CZM)(27.1 miglia)
Aeroporto Internazionale di Cancún (CUN)(29.3 miglia)
Aeroporto internazionale di Tulum (TQO)(71.3 miglia)
Parcheggio
Ristorante
Piscina
Servizio in camera
Parcheggio valet
Banco escursioni
Posizione
Carretera Federal 387, KM 299 Solidaridad, Riviera Maya, Playa del Carmen, Solidaridad, Quintana Roo, Messico
Campo da Golf El Camaleón Mayakoba (1.7 miglia)
Tres Rios Ecopark (parco) (2.5 miglia)
Spiaggia Xcalacoco (2.7 miglia)
Chun-Zumbul (sito di immersione) (2.8 miglia)
Gran Coyote Golf (3.7 miglia)
Piazza 28 de Julio (4.9 miglia)
Opzioni camera
7
Club Level Junior Suite Pool View Swim Out King
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
603 ft²
BalconeAria condizionataWi-Fi (gratuito)Bagno privato
6
Junior Suite Tropical View King
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
474 ft²
BalconeAria condizionataWi-Fi (gratuito)Bagno privato
10
Club Level Presidential Suite King
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
1582 ft²
BalconeAria condizionataWi-Fi (gratuito)Soggiorno separato
9
Club Level Junior Suite Ocean Front Swim Out King
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
678 ft²
BalconeAria condizionataWi-Fi (gratuito)Bagno privato
6
Junior Suite Ocean View King
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
474 ft²
BalconeAria condizionataWi-Fi (gratuito)Bagno privato
11
Club Level Junior Suite Tropical View Swim Out King
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
570 ft²
BalconeAria condizionataWi-Fi (gratuito)Bagno privato
7
Junior Suite Tropical View Double
Dettagli della camera
2 Letti Matrimoniali Alla Francese
Posti letto: 4
474 ft²
BalconeAria condizionataWi-Fi (gratuito)Bagno privato
8
Club Level Junior Suite Ocean Front Private Pool King
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
678 ft²
BalconeAria condizionataWi-Fi (gratuito)Bagno privatoPiscina privata
10
Club Level Master Suite Ocean Front King
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
1033 ft²
BalconeAria condizionataWi-Fi (gratuito)Soggiorno separato
6
Club Level Junior Suite Ocean Front Double
Dettagli della camera
2 Letti Matrimoniali Alla Francese
Posti letto: 4
570 ft²
BalconeAria condizionataWi-Fi (gratuito)Bagno privato
6
Club Level Junior Suite Ocean Front King
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
570 ft²
BalconeAria condizionataWi-Fi (gratuito)Bagno privato
Recensioni degli ospiti su Hyatt Zilara Riviera Maya Adults Only All-Inclusive
8.7
Ottimo
Sulla base di 1039 recensioni verificate
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
All'Hyatt Zilara Riviera Maya Adults Only All-Inclusive, i viaggiatori lodano costantemente il personale caloroso e premuroso e l'atmosfera tranquilla e dedicata esclusivamente agli adulti, mentre le opinioni sul cibo sono contrastanti: da pasti di alta qualità a frustrazione per il numero limitato di ristoranti, gli orari variabili e le attese.
Mostra di piùTi è stato utile?
Cosa pensano gli ospiti
All'Hyatt Zilara Riviera Maya Adults Only All-Inclusive, i viaggiatori lodano costantemente il personale caloroso e premuroso e l'atmosfera tranquilla e dedicata esclusivamente agli adulti, mentre le opinioni sul cibo sono contrastanti: da pasti di alta qualità a frustrazione per il numero limitato di ristoranti, gli orari variabili e le attese.
Gli ospiti apprezzano la spiaggia, la rilassante piscina e la popolare Zen Spa, anche se vengono menzionati la presenza di alghe, occasionali problemi di pulizia o manutenzione della piscina e chiusure temporanee (ad esempio, ascensore o ristoranti). Le camere sono generalmente moderne, confortevoli e molti apprezzano quelle con accesso diretto alla piscina, ma alcuni segnalano problemi con l'acqua calda o l'aria condizionata, occasionali allagamenti in caso di pioggia forte, fauna selvatica sui patii e rumori sporadici. Il servizio è genuinamente premuroso in tutta la struttura, tuttavia le lamentele ricorrenti riguardano le offerte di vendita di club e tour e la scarsa vita notturna. Aspettatevi un soggiorno tranquillo e dedicato esclusivamente agli adulti, con un servizio caloroso e curati spazi verdi, più adatto al relax che al divertimento.
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Servizi
Resort piccolo e rilassante, con una bella spiaggia/piscina e una spa apprezzata. Alcuni segnalano intrattenimento limitato o con orari di chiusura anticipati, occasionali problemi di manutenzione (ascensore, piscina) e il costo aggiuntivo per l'utilizzo delle cabanas.
Recensioni degli ospiti correlate
10
Stephen Ray
26 apr 2025
·
Soggiorno di 7 notti
The staff was awesome, especially Sandy, Omar and The Ferminator. Rooms were very roomy and clean. I liked the small size of the resort, very easy to walk around. The drinks were good and food also. The only negative was the pool needs to be refinished as it was rough on the toes. Would definitely go again
The staff was awesome, especially Sandy, Omar and The Ferminator. Rooms were very roomy and clean. I liked the small size of the resort, very easy to walk around. The drinks were good and food also. The only negative was the pool needs to be refinished as it was rough on the toes. Would definitely go again
10
Christopher
21 ago 2024
·
Soggiorno di 5 notti
Elevator was down during the visit but minuscule compared to everything I was offered and the staff in general. Went above and beyond everytime.
Elevator was down during the visit but minuscule compared to everything I was offered and the staff in general. Went above and beyond everytime.
10
Zhivka
25 mar 2025
·
Soggiorno di 10 notti
excellent resort, spacious rooms, very clean, friendly staff, large beach area with fine white sand, completely smoke free, nice café with huge choice of beverages and snacks/cakes
excellent resort, spacious rooms, very clean, friendly staff, large beach area with fine white sand, completely smoke free, nice café with huge choice of beverages and snacks/cakes
6
Robert
31 mag 2025
·
Soggiorno di 3 notti
Property was okay a bit run down. Room was beautiful, pool was warm and a bit dirty, not a lot of food options, buffet was terrible, Italian restaurant was delicious, staff was AMAZING, entertainment was not great!
Property was okay a bit run down. Room was beautiful, pool was warm and a bit dirty, not a lot of food options, buffet was terrible, Italian restaurant was delicious, staff was AMAZING, entertainment was not great!
6
Luis
21 apr 2025
·
Soggiorno di 3 notti
Not night entertainment
Not night entertainment
10
Ahmed
25 mag 2025
·
Soggiorno di 9 notti
The facilities are great. The staff is delightful & helpful. The room was spacious, well decorated, and super clean. Food was wonderful in all the restaurants. Our room was described as ocean view but it was partial ocean view, which wasn’t great, but there were so many positives, we let that one go. Overall, the resort is top notch. The pool area is great. The beach is quiet and enjoyable although the water wasn’t great (a ton of sea weed). We believe this is the case all over Playa del Carmen anyway.
The facilities are great. The staff is delightful & helpful. The room was spacious, well decorated, and super clean. Food was wonderful in all the restaurants. Our room was described as ocean view but it was partial ocean view, which wasn’t great, but there were so many positives, we let that one go. Overall, the resort is top notch. The pool area is great. The beach is quiet and enjoyable although the water wasn’t great (a ton of sea weed). We believe this is the case all over Playa del Carmen anyway.
10
Alexander
7 nov 2025
·
Soggiorno di 6 notti
The fine dining food options lived up to expectations. Having delicious food in an all inclusive resort is key and their service, very friendly staff, plenty of food options, and high quality food was pleasantly surprising. Secondly, i cant talk enough about how relaxing and wonderful the Zen Spa is. I would recommend the check in package which gets a couple a 50 minute massage followed by hydrotherapy and a body scrub you apply yourself before doing hydrotherapy. We enjoyed it so much we went again at the end of our trip before we left. Would absolutely stay here again.
The fine dining food options lived up to expectations. Having delicious food in an all inclusive resort is key and their service, very friendly staff, plenty of food options, and high quality food was pleasantly surprising. Secondly, i cant talk enough about how relaxing and wonderful the Zen Spa is. I would recommend the check in package which gets a couple a 50 minute massage followed by hydrotherapy and a body scrub you apply yourself before doing hydrotherapy. We enjoyed it so much we went again at the end of our trip before we left. Would absolutely stay here again.
10
Ryan
23 set 2025
·
Soggiorno di 3 notti
We really enjoyed how small the property was, and how good the service was at the bars, the restaurants, and the pool. Julio at Legends Sports Bar is a legend himself when it comes to cocktails, and his mezcal wisdom is unmatched. The mosquitos in the tropical view swim-out was a bummer, but other than that, it was a fantastic experience.
We really enjoyed how small the property was, and how good the service was at the bars, the restaurants, and the pool. Julio at Legends Sports Bar is a legend himself when it comes to cocktails, and his mezcal wisdom is unmatched. The mosquitos in the tropical view swim-out was a bummer, but other than that, it was a fantastic experience.
10
Taylor
12 ott 2025
·
Soggiorno di 5 notti
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
10
Panagiotis
11 ott 2025
·
Soggiorno di 5 notti
If I could give more stars I would. We did a lot of research before selecting this one. This exceeded all expectations. The resort was impeccably run. The quality of the food and drinks amazing. The beach was beautiful, clean and relaxing. We enjoyed a cabana one day by the pool. It was our first time at an all inclusive but from speaking with other guests this scored high on the list. The spa was also high quality and we loved our couples massage. But most importantly the staff is 10 star. Thank you ANTONIO, Irving, Alexander, Norma, Miguel, Adolfo, all the bartenders at the social, and really everyone who worked there. Just too many to mention. Your welcoming kindness did not go unnoticed. And of course the Expedia VIP access was appreciated. Thanks for a great stay.
If I could give more stars I would. We did a lot of research before selecting this one. This exceeded all expectations. The resort was impeccably run. The quality of the food and drinks amazing. The beach was beautiful, clean and relaxing. We enjoyed a cabana one day by the pool. It was our first time at an all inclusive but from speaking with other guests this scored high on the list. The spa was also high quality and we loved our couples massage. But most importantly the staff is 10 star. Thank you ANTONIO, Irving, Alexander, Norma, Miguel, Adolfo, all the bartenders at the social, and really everyone who worked there. Just too many to mention. Your welcoming kindness did not go unnoticed. And of course the Expedia VIP access was appreciated. Thanks for a great stay.
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Pulizia
La struttura e le camere sono generalmente molto pulite, con un servizio di pulizia elogiato. Tuttavia, vi sono eccezioni ricorrenti, come una pulizia della piscina non sempre impeccabile, occasionali escrementi di animali sui patii e rare perdite o mancati rifornimenti.
Recensioni degli ospiti correlate
10
Christopher Mason
11 lug 2025
·
Soggiorno di 6 notti
The staff were absolutely wonderful and the rooms were cleaned daily.
The staff were absolutely wonderful and the rooms were cleaned daily.
6
Brittany Mae
1 lug 2024
·
Soggiorno di 4 notti
Food is below average, beach smelled on occasion due to excessive seaweed. Pool was dirty.
Food is below average, beach smelled on occasion due to excessive seaweed. Pool was dirty.
10
Candace J.
18 lug 2025
·
Soggiorno di 7 notti
We had a wonderful stay at the Hyatt Zilara Rivera Myan! 4.2 stars! This is a solid 4 star property! The rooms were super clean, cool and the beds were comfortable. The food was great and the drinks were delicious! The breakfast buffet was fresh and tasty with lots of traditional Mexican options as well as American foods. The juices and omelet station are a definite win first thing in the morning. Dinner was the best at Capri restaurant, and Tempest for hibachi. We went to each twice! The staff are kind and helpful, so bring you tip money became they deserve it. The drinks at the upstairs lobby bar were my favorite. They do it correctly! The coffee an ice-cream cafe are delightful treats. The only little area in need of improvement is the cleaning of the pool. I saw straws, bandaids, hair, black hair nets, unclogged drains and plastic items at the bottom of the pool. The young man cleaning was scrolling on his phone and missed the most important part, which is to actually Clean and remove debris. The old guys swept around the edges, but was not enough. They should increase the pool chemicals. The activity team is awesome! Each day there were fun water activities poolside. The music was upbeat and diverse for all to enjoy. The nightlife was a great way to end the evening. The magic show, dating game, and disco were a blast! Hyatt Zilara Rivera Myan is simply wonderful. Great value, great adults only vacation. We will visit again!
We had a wonderful stay at the Hyatt Zilara Rivera Myan! 4.2 stars! This is a solid 4 star property! The rooms were super clean, cool and the beds were comfortable. The food was great and the drinks were delicious! The breakfast buffet was fresh and tasty with lots of traditional Mexican options as well as American foods. The juices and omelet station are a definite win first thing in the morning. Dinner was the best at Capri restaurant, and Tempest for hibachi. We went to each twice! The staff are kind and helpful, so bring you tip money became they deserve it. The drinks at the upstairs lobby bar were my favorite. They do it correctly! The coffee an ice-cream cafe are delightful treats. The only little area in need of improvement is the cleaning of the pool. I saw straws, bandaids, hair, black hair nets, unclogged drains and plastic items at the bottom of the pool. The young man cleaning was scrolling on his phone and missed the most important part, which is to actually Clean and remove debris. The old guys swept around the edges, but was not enough. They should increase the pool chemicals. The activity team is awesome! Each day there were fun water activities poolside. The music was upbeat and diverse for all to enjoy. The nightlife was a great way to end the evening. The magic show, dating game, and disco were a blast! Hyatt Zilara Rivera Myan is simply wonderful. Great value, great adults only vacation. We will visit again!
8
Nella
5 set 2024
·
Soggiorno di 4 notti
Well care property. The beach was cleaned everyday.
Well care property. The beach was cleaned everyday.
10
Louis
13 set 2025
·
Soggiorno di 3 notti
This resort is super special! Super clean, newer looking, fabulous staff, gorgeous pool, good food, and white sand beaches!
This resort is super special! Super clean, newer looking, fabulous staff, gorgeous pool, good food, and white sand beaches!
10
NORMA R
1 apr 2025
·
Soggiorno di 4 notti
Very clean
Very clean
10
Travis K
12 nov 2025
·
Soggiorno di 6 notti
Very courteous staff, very clean overall.
Very courteous staff, very clean overall.
8
Sandra
7 dic 2024
·
Soggiorno di 6 notti
The property is immaculate and very well kept. The rooms are spacious and the staff is extremely friendly and accommodating. The check in process was very quick and efficient and we were upgraded to an ocean view room because we were Expedia customers. My only complaint is that the day before we left housekeeping did a horrible job with our room! They left us no waters or towels, and barely cleaned the room and all the other days the service was immaculate. This to me was unacceptable. Plenty of beach chairs but cabanas are an extra charge and so are the coconut drinks. Capri Grill has the best Italian food (the mushroom risotto is to die for) and the Baja fish tacos at Lola Beach are the best I’ve had anywhere. The staff at the Coffee Republic were very friendly and always made the best lattes! Overall we had a great time and the staff was wonderful and made our stay a memorable one.
The property is immaculate and very well kept. The rooms are spacious and the staff is extremely friendly and accommodating. The check in process was very quick and efficient and we were upgraded to an ocean view room because we were Expedia customers. My only complaint is that the day before we left housekeeping did a horrible job with our room! They left us no waters or towels, and barely cleaned the room and all the other days the service was immaculate. This to me was unacceptable. Plenty of beach chairs but cabanas are an extra charge and so are the coconut drinks. Capri Grill has the best Italian food (the mushroom risotto is to die for) and the Baja fish tacos at Lola Beach are the best I’ve had anywhere. The staff at the Coffee Republic were very friendly and always made the best lattes! Overall we had a great time and the staff was wonderful and made our stay a memorable one.
10
Ryan
17 set 2025
·
Soggiorno di 5 notti
You couldn’t have asked for a better staff. Everyone was great. The rooms were in top shape every single day. The pool views were awesome.
You couldn’t have asked for a better staff. Everyone was great. The rooms were in top shape every single day. The pool views were awesome.
6
Sharon A
29 lug 2025
·
Soggiorno di 6 notti
We were definitely looking forward to our stay at the Hyatt Zilara. We picked this hotel because of the reviews and its walkability. We stayed in a swim out pool view room; which was a very nice room and a convenient walk to everything. However, we were disappointed that there was poop the whole week on the patio outside our room that was never cleaned; some of it getting into the pool. The swim out pool was also not cleaned every day and the water was a greenish color one day. Not sure if the filter was working. We wished the hotel paid more attention to the cleanliness of this area considering we paid much more for these rooms. We did call on our first day to have the chaise outside our room cleaned because they were also dirty. Unfortunately, the seafood restaurant was also closed the entire time we were there (due to renovations) which made our options of places to eat very limited. We only had the Italian and buffet which was also closed certain days. We were not crazy about the Asian food. Overall, the food was just ok. The grounds were well maintained and the view and breeze in the lobby was very relaxing. Our favorite part was lying by the beach every day and just enjoying the view. Not sure we would return, and if we did decide to return, we would not book the swim out and would confirm that the seafood restaurant and all the restaurants are open.
We were definitely looking forward to our stay at the Hyatt Zilara. We picked this hotel because of the reviews and its walkability. We stayed in a swim out pool view room; which was a very nice room and a convenient walk to everything. However, we were disappointed that there was poop the whole week on the patio outside our room that was never cleaned; some of it getting into the pool. The swim out pool was also not cleaned every day and the water was a greenish color one day. Not sure if the filter was working. We wished the hotel paid more attention to the cleanliness of this area considering we paid much more for these rooms. We did call on our first day to have the chaise outside our room cleaned because they were also dirty. Unfortunately, the seafood restaurant was also closed the entire time we were there (due to renovations) which made our options of places to eat very limited. We only had the Italian and buffet which was also closed certain days. We were not crazy about the Asian food. Overall, the food was just ok. The grounds were well maintained and the view and breeze in the lobby was very relaxing. Our favorite part was lying by the beach every day and just enjoying the view. Not sure we would return, and if we did decide to return, we would not book the swim out and would confirm that the seafood restaurant and all the restaurants are open.
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Camere
Le camere sono moderne, confortevoli e molti apprezzano l'accesso diretto alla piscina e la vista. Una minoranza segnala problemi con l'acqua calda o l'aria condizionata, viste parziali, rumore o allagamenti in caso di pioggia forte.
Recensioni degli ospiti correlate
10
Kyle
18 nov 2024
·
Soggiorno di 6 notti
My husband and I stayed in a tropical view swim out room and it was worth the upgrade! The pool was very private, had a peek of ocean view and was perfect for relaxing. The room and bathroom were spacious with lots of storage. The mini bar was well stocked and we did get room service one day and it was quick and tasty. I found the bed really comfortable and you had the option to change pillows etc through their housekeeping app. The restaurants at the hotel were amazing (however it was confusing on when the buffet was open) and the food was fantastic. Lots of choice at the buffet at breakfast and Lola Grill and the beach bar were awesome for lunch. The desserts were all really, really good as well as the tacos! The coffee shop was a huge plus and we went there a couple of times a day! The bars were all well stocked and the employees at the bars and coffee shop were awesome. There were always tons of chairs by the pool and on the beach. The activities were fun, but not too crazy. The service by the pool and on the beach was excellent as well.The beach was gorgeous white sand with tons of space for everyone. The water in front of the hotel was a bit murky, but if you walked 5 minutes to the right, it was crystal clear, not too wavy and so warm and perfect! You can wander forever along the beach. We had an early arrival and weren’t able to get our room until 3:00, but we were able to use the facilities all day. Sales pitch at check in isn’t pushy, but did happen.
My husband and I stayed in a tropical view swim out room and it was worth the upgrade! The pool was very private, had a peek of ocean view and was perfect for relaxing. The room and bathroom were spacious with lots of storage. The mini bar was well stocked and we did get room service one day and it was quick and tasty. I found the bed really comfortable and you had the option to change pillows etc through their housekeeping app. The restaurants at the hotel were amazing (however it was confusing on when the buffet was open) and the food was fantastic. Lots of choice at the buffet at breakfast and Lola Grill and the beach bar were awesome for lunch. The desserts were all really, really good as well as the tacos! The coffee shop was a huge plus and we went there a couple of times a day! The bars were all well stocked and the employees at the bars and coffee shop were awesome. There were always tons of chairs by the pool and on the beach. The activities were fun, but not too crazy. The service by the pool and on the beach was excellent as well.The beach was gorgeous white sand with tons of space for everyone. The water in front of the hotel was a bit murky, but if you walked 5 minutes to the right, it was crystal clear, not too wavy and so warm and perfect! You can wander forever along the beach. We had an early arrival and weren’t able to get our room until 3:00, but we were able to use the facilities all day. Sales pitch at check in isn’t pushy, but did happen.
10
Ashley J
3 ago 2024
·
Soggiorno di 4 notti
Everything was amazing until it rained one night. Was very unaware that the swim out rooms flood. I was standing in the walkway doing my makeup, thought I heard rain or even a waterfall, looked down and our room was flooding. Cleaned that up and used all of our towels, to only walk towards the back of the room where the sliding door is… floor full of water! Oh and the ceiling was leaking too!! Staff was quick to move our room and come in to fix the issue.
Everything was amazing until it rained one night. Was very unaware that the swim out rooms flood. I was standing in the walkway doing my makeup, thought I heard rain or even a waterfall, looked down and our room was flooding. Cleaned that up and used all of our towels, to only walk towards the back of the room where the sliding door is… floor full of water! Oh and the ceiling was leaking too!! Staff was quick to move our room and come in to fix the issue.
6
Diane N.
20 nov 2024
·
Soggiorno di 5 notti
There are these animals that roam around and one got into my room and surprised me when I got out of the shower. It had gotten into my garbage because I had left my slider open about 3 inches. No one told us to keep our sliders closed, but these creatures roam around, then they took their time getting to my room to clean up the mess from the Animal. My AC ran nonstop and my room would get to about 50° through the night so I had to keep turning my AC on and off. I told them about this. They came to my room twice still couldn’t fix it when I told them About all of this, they offered to change rooms or offer me some kind of compensation. The eating situation did not offer a lot of options. Everyone there is very friendly and tries to help which I appreciate. I just would’ve liked to seen more action.
There are these animals that roam around and one got into my room and surprised me when I got out of the shower. It had gotten into my garbage because I had left my slider open about 3 inches. No one told us to keep our sliders closed, but these creatures roam around, then they took their time getting to my room to clean up the mess from the Animal. My AC ran nonstop and my room would get to about 50° through the night so I had to keep turning my AC on and off. I told them about this. They came to my room twice still couldn’t fix it when I told them About all of this, they offered to change rooms or offer me some kind of compensation. The eating situation did not offer a lot of options. Everyone there is very friendly and tries to help which I appreciate. I just would’ve liked to seen more action.
8
Caroline
15 ott 2025
·
Soggiorno di 2 notti
It was nice overall. Good dining options, room was small for the cost and a little run down.
It was nice overall. Good dining options, room was small for the cost and a little run down.
10
Daniel
24 giu 2024
·
Soggiorno di 3 notti
We just back tonight from Hyatt Zilara. Here is my review. Overall 4.5 out of 5 stars. The Good: VERY FRIENDLY STAFF. Our butler Sofia was so super helpful. But everyone on the premises were very nice. The property is very clean. The staff work hard to keep this way. The pol service waiters were great. The room was very clean and in good condition. The spa is next level good. Best experience of any spa ever for my wife and I. The Food overall was very good. All had great flavor and prepared wonderfully. So where is the other 1/2 star? As other reviews will tell you, the restaurant choices are VERY LIMITED! Only four on the property so if you’re thinking of going for a lengthy amount of time, it will be a problem. The Japanese place is the only required reservation and was a little disappointing but food was good. Portion size was not great. The other part is weather because…. It rained the entire time but they didn’t have really good indoor activities available. There are a few things to do but the activity people should be more proactive and they just weren’t. People that had been there for several days with the rain were clearly aggravated with really not much to do. Overall, we really enjoyed our stay. We may not return soon but would consider it for sure.
We just back tonight from Hyatt Zilara. Here is my review. Overall 4.5 out of 5 stars. The Good: VERY FRIENDLY STAFF. Our butler Sofia was so super helpful. But everyone on the premises were very nice. The property is very clean. The staff work hard to keep this way. The pol service waiters were great. The room was very clean and in good condition. The spa is next level good. Best experience of any spa ever for my wife and I. The Food overall was very good. All had great flavor and prepared wonderfully. So where is the other 1/2 star? As other reviews will tell you, the restaurant choices are VERY LIMITED! Only four on the property so if you’re thinking of going for a lengthy amount of time, it will be a problem. The Japanese place is the only required reservation and was a little disappointing but food was good. Portion size was not great. The other part is weather because…. It rained the entire time but they didn’t have really good indoor activities available. There are a few things to do but the activity people should be more proactive and they just weren’t. People that had been there for several days with the rain were clearly aggravated with really not much to do. Overall, we really enjoyed our stay. We may not return soon but would consider it for sure.
8
Eric
8 giu 2025
·
Soggiorno di 3 notti
We enjoyed our stay. The food and drinks were great. Our only issue was that our tv would not power off, so it stayed on the entire trip. Also, the ceiling fan only has one speed, which is Mach 1. The property was. It overcrowded, which was nice. It is a small enough property to make getting around very simple.
We enjoyed our stay. The food and drinks were great. Our only issue was that our tv would not power off, so it stayed on the entire trip. Also, the ceiling fan only has one speed, which is Mach 1. The property was. It overcrowded, which was nice. It is a small enough property to make getting around very simple.
10
Tracy
17 lug 2025
·
Soggiorno di 7 notti
Very nice property, wonderful staff. Quiet room with a swim up pool.
Very nice property, wonderful staff. Quiet room with a swim up pool.
10
Ahmed
25 mag 2025
·
Soggiorno di 9 notti
The facilities are great. The staff is delightful & helpful. The room was spacious, well decorated, and super clean. Food was wonderful in all the restaurants. Our room was described as ocean view but it was partial ocean view, which wasn’t great, but there were so many positives, we let that one go. Overall, the resort is top notch. The pool area is great. The beach is quiet and enjoyable although the water wasn’t great (a ton of sea weed). We believe this is the case all over Playa del Carmen anyway.
The facilities are great. The staff is delightful & helpful. The room was spacious, well decorated, and super clean. Food was wonderful in all the restaurants. Our room was described as ocean view but it was partial ocean view, which wasn’t great, but there were so many positives, we let that one go. Overall, the resort is top notch. The pool area is great. The beach is quiet and enjoyable although the water wasn’t great (a ton of sea weed). We believe this is the case all over Playa del Carmen anyway.
6
Samuel
1 nov 2025
·
Soggiorno di 6 notti
We expected this hotel Zilara to be just as good as the one in Cancun Hotel District, but it fell short. The property is a bit dated. The hot water in our room did not work properly. It was reported twice and when the maintenance person would come they would temporarily fix the issue then go back to cold water. The staff was not as attentive as the hotel Zilara in Cancun are. The shows were very limited and not as enjoyable. The food was not tasty.
We expected this hotel Zilara to be just as good as the one in Cancun Hotel District, but it fell short. The property is a bit dated. The hot water in our room did not work properly. It was reported twice and when the maintenance person would come they would temporarily fix the issue then go back to cold water. The staff was not as attentive as the hotel Zilara in Cancun are. The shows were very limited and not as enjoyable. The food was not tasty.
10
Taylor
12 ott 2025
·
Soggiorno di 5 notti
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
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Servizio
Il personale è ampiamente descritto come caloroso, attento e disponibile in tutta la struttura. Tra gli aspetti negativi, le continue proposte di vendita di club/tour e occasionali servizi bar/ristorante lenti o incostanti.
Recensioni degli ospiti correlate
10
Mohamed
10 nov 2025
·
Soggiorno di 4 notti
Staff was amazing
Staff was amazing
10
Vera
3 ott 2025
·
Soggiorno di 3 notti
The staff was incredible. We had an emergency during our stay and it was all hands on deck. I’m so grateful for their help and beyond that the property is beautiful, laid back, and I will be back.
The staff was incredible. We had an emergency during our stay and it was all hands on deck. I’m so grateful for their help and beyond that the property is beautiful, laid back, and I will be back.
10
Sonia
6 ott 2025
·
Soggiorno di 7 notti
The Staff at the resort was above all others. I don’t even know where to start, on day one Daniel at the pool made us feel so welcomed. Daniel was absolutely amazing, friendly, attentive. We have never had as good of service by the whole crew there, Sandy, Omar, Adilita, Miguel, Viviana and the names go on. Every request was made with a smile. We were the celebrating my mother’s 90’s birthday and the went out of their was to make it special. Outstanding service. Food was delicious. 100% recommend this resort. It’s a smaller resort and that’s what we were looking for.
The Staff at the resort was above all others. I don’t even know where to start, on day one Daniel at the pool made us feel so welcomed. Daniel was absolutely amazing, friendly, attentive. We have never had as good of service by the whole crew there, Sandy, Omar, Adilita, Miguel, Viviana and the names go on. Every request was made with a smile. We were the celebrating my mother’s 90’s birthday and the went out of their was to make it special. Outstanding service. Food was delicious. 100% recommend this resort. It’s a smaller resort and that’s what we were looking for.
8
Brittany
4 ott 2025
·
Soggiorno di 4 notti
Great property and friendly staff. My only callout is the staff who try to sell you upgrades to visit other resorts. I don’t think it’s appropriate to guilt trip you and make you feel inadequate for politely declining the first 3 times. As someone in marketing, I don’t think this tactic is right at all. Thankfully the rest of the stay turned things around because that was my first impression of the resort.
Great property and friendly staff. My only callout is the staff who try to sell you upgrades to visit other resorts. I don’t think it’s appropriate to guilt trip you and make you feel inadequate for politely declining the first 3 times. As someone in marketing, I don’t think this tactic is right at all. Thankfully the rest of the stay turned things around because that was my first impression of the resort.
4
Randip
21 set 2025
·
Soggiorno di 3 notti
Ok, so first of all I have been to other Hyatt location but this one is the worst of all. No customer service at all. The place is only 20% filled but they are running out of alcohol. Its really unheard of. We have been drinking one particular type of whisky from 5pm to 8pm and all of the sudden they said they dont have it anymore. I wanted some of my friends who were visiting another resort close by to just come visit us for like an hour or less without using any of the resorts accommodations, I was told that they have to pay $90/person to come in. This is not my first rodeo. I have been using Hyatts locations for many years. This is the first time I have experienced this type of service. If im paying for the something at asked pricing without any negotiations then I deserve the service. Please book other locations. Manager said he cannot do anything. Not even "Sorry"
Ok, so first of all I have been to other Hyatt location but this one is the worst of all. No customer service at all. The place is only 20% filled but they are running out of alcohol. Its really unheard of. We have been drinking one particular type of whisky from 5pm to 8pm and all of the sudden they said they dont have it anymore. I wanted some of my friends who were visiting another resort close by to just come visit us for like an hour or less without using any of the resorts accommodations, I was told that they have to pay $90/person to come in. This is not my first rodeo. I have been using Hyatts locations for many years. This is the first time I have experienced this type of service. If im paying for the something at asked pricing without any negotiations then I deserve the service. Please book other locations. Manager said he cannot do anything. Not even "Sorry"
10
Alexander
7 nov 2025
·
Soggiorno di 6 notti
The fine dining food options lived up to expectations. Having delicious food in an all inclusive resort is key and their service, very friendly staff, plenty of food options, and high quality food was pleasantly surprising. Secondly, i cant talk enough about how relaxing and wonderful the Zen Spa is. I would recommend the check in package which gets a couple a 50 minute massage followed by hydrotherapy and a body scrub you apply yourself before doing hydrotherapy. We enjoyed it so much we went again at the end of our trip before we left. Would absolutely stay here again.
The fine dining food options lived up to expectations. Having delicious food in an all inclusive resort is key and their service, very friendly staff, plenty of food options, and high quality food was pleasantly surprising. Secondly, i cant talk enough about how relaxing and wonderful the Zen Spa is. I would recommend the check in package which gets a couple a 50 minute massage followed by hydrotherapy and a body scrub you apply yourself before doing hydrotherapy. We enjoyed it so much we went again at the end of our trip before we left. Would absolutely stay here again.
8
Juliette
1 nov 2024
·
Soggiorno di 4 notti
Overall, we had a nice stay. The room was beautiful and we loved the swim out pool. Room service was amazing. We had the floating breakfast which was fun! My room was spotless and restocked daily. Couple of things: Luggage took 3 hours to deliver to room and they delivered to the room next door. We even called twice to ask why it hadn’t been delivered. We would’ve taken the luggage with us but they wouldn’t let us. Language barrier : a few employees didn’t speak any English but would reply Ok, I got you. But nothing would happen. This happened when ordering the floating breakfast, the luggage and the missing wine from our friends room. We asked multiple times for these items. We figured out later it was a language barrier. Missing wine : both our friends and us bought the VIP package from Expedia which included sparkling wine. Our room had a bottle but theirs did not. We later found out at the pool bar it went to another room and from a conversation with another guest. We asked 3 times for a bottle which was finally received. See comment above. Sunday evening, all of the restaurants were closed except two (even the buffet was closed) and the wait was 45 minutes. Minor things but when booking a Hyatt resort and the amount we paid, we felt these things shouldn’t have happened. Everyone was nice and friendly. Check in and out was easy.
Overall, we had a nice stay. The room was beautiful and we loved the swim out pool. Room service was amazing. We had the floating breakfast which was fun! My room was spotless and restocked daily. Couple of things: Luggage took 3 hours to deliver to room and they delivered to the room next door. We even called twice to ask why it hadn’t been delivered. We would’ve taken the luggage with us but they wouldn’t let us. Language barrier : a few employees didn’t speak any English but would reply Ok, I got you. But nothing would happen. This happened when ordering the floating breakfast, the luggage and the missing wine from our friends room. We asked multiple times for these items. We figured out later it was a language barrier. Missing wine : both our friends and us bought the VIP package from Expedia which included sparkling wine. Our room had a bottle but theirs did not. We later found out at the pool bar it went to another room and from a conversation with another guest. We asked 3 times for a bottle which was finally received. See comment above. Sunday evening, all of the restaurants were closed except two (even the buffet was closed) and the wait was 45 minutes. Minor things but when booking a Hyatt resort and the amount we paid, we felt these things shouldn’t have happened. Everyone was nice and friendly. Check in and out was easy.
6
Elena Claire
12 apr 2025
·
Soggiorno di 6 notti
We had high expectations for this property as we stayed in the Hyatt zilara on the strip in Cancun during Covid and had a lovely time. At this location there are only 3 restaurants. The buffet for dinner was below average and for breakfast it was “ok.” We felt like the staff wasn’t as attentive. Very hard to get a cup of coffee in the morning at the breakfast buffet and getting drinks at the pool restaurant was also tough. Drinks are quite terrible. My husband was drinking and he couldn’t taste even a little bit of alcohol and I was pregnant and the mocktails were just pure sugar and not very tasty. The pina coladas tasted like bubble gum soap. I couldn’t drink it. The best part was the coffee bar. There was a morning barista and night barista. Both ladies were lovely and so sweet. One made amazing designs with the foam for cappuccinos. We ended up leaving this location early due to a promotion we received by going on a marketing presentation. Overall will not be coming back to this Hyatt location.
We had high expectations for this property as we stayed in the Hyatt zilara on the strip in Cancun during Covid and had a lovely time. At this location there are only 3 restaurants. The buffet for dinner was below average and for breakfast it was “ok.” We felt like the staff wasn’t as attentive. Very hard to get a cup of coffee in the morning at the breakfast buffet and getting drinks at the pool restaurant was also tough. Drinks are quite terrible. My husband was drinking and he couldn’t taste even a little bit of alcohol and I was pregnant and the mocktails were just pure sugar and not very tasty. The pina coladas tasted like bubble gum soap. I couldn’t drink it. The best part was the coffee bar. There was a morning barista and night barista. Both ladies were lovely and so sweet. One made amazing designs with the foam for cappuccinos. We ended up leaving this location early due to a promotion we received by going on a marketing presentation. Overall will not be coming back to this Hyatt location.
10
Taylor
12 ott 2025
·
Soggiorno di 5 notti
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
8
JoAnne
24 feb 2025
·
Most staff was friendly. Some were not. We were referred to their app to reserve cabanas, but it did not work. Service at the restaurants were mid and not enough to accomodate the amount of people staying at the resort.
Most staff was friendly. Some were not. We were referred to their app to reserve cabanas, but it did not work. Service at the restaurants were mid and not enough to accomodate the amount of people staying at the resort.
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Posizione
Posizione fronte mare isolata e tranquilla, lontano dalla città; non facilmente raggiungibile a piedi, sono necessari taxi/navette per le escursioni. Le alghe possono occasionalmente influire sull'oceano, ma l'accesso alla spiaggia è facile sulla proprietà.
Recensioni degli ospiti correlate
8
Jahaira
7 ott 2025
·
Soggiorno di 4 notti
La propiedad muy bonita, la playa no eataba bonita y mucho oleaje pero ya eso no es culpa del hotel. No muchas actividades. Staff muy servicial y amables,no mucha variedad de comida. Lugar tranquilo.
La propiedad muy bonita, la playa no eataba bonita y mucho oleaje pero ya eso no es culpa del hotel. No muchas actividades. Staff muy servicial y amables,no mucha variedad de comida. Lugar tranquilo.
10
VINAY R
21 set 2025
·
Soggiorno di 4 notti
It's a beautiful property. Need separate transportation to get here from the airport. It quiet, well staffed. Very helpful, and no pressure on guesty
It's a beautiful property. Need separate transportation to get here from the airport. It quiet, well staffed. Very helpful, and no pressure on guesty
10
Shelly
8 nov 2024
·
Soggiorno di 5 notti
We were impressed from the second we drove up. Everyone was wonderful and very helpful. The pool is huge and you never have to fight over a seat or even sit next to anyone. The beach is easy and beautiful. The restaurants serve the best food I’ve had at any resort. We felt very centrally located. We were in Cancun and Playa De Carmen within 20 min. So easy to the ferries and shopping. I’m already looking at bookings for next year. Must mention Johanna was a great first impression helper without any push.
We were impressed from the second we drove up. Everyone was wonderful and very helpful. The pool is huge and you never have to fight over a seat or even sit next to anyone. The beach is easy and beautiful. The restaurants serve the best food I’ve had at any resort. We felt very centrally located. We were in Cancun and Playa De Carmen within 20 min. So easy to the ferries and shopping. I’m already looking at bookings for next year. Must mention Johanna was a great first impression helper without any push.
8
Ashley
5 gen 2025
·
Soggiorno di 3 notti
This is a wonderful property for some relaxing downtime. There are plenty of options for outside excursions, and Playa del Carmen is a short taxi ride away for shopping and dining experiences. The food available at the resort was decent. The food all had beautiful presentation but flavor was sometimes disappointing. Over all we would choose to stay here again! Wonderful beach area, pool area was clean and well maintained and the grounds of the resort were gorgeous.
This is a wonderful property for some relaxing downtime. There are plenty of options for outside excursions, and Playa del Carmen is a short taxi ride away for shopping and dining experiences. The food available at the resort was decent. The food all had beautiful presentation but flavor was sometimes disappointing. Over all we would choose to stay here again! Wonderful beach area, pool area was clean and well maintained and the grounds of the resort were gorgeous.
10
JUSTIN
30 giu 2025
·
Soggiorno di 4 notti
Beautiful resort, great food. Amazing staff. Just wouldn't go back in the summer due to seaweed
Beautiful resort, great food. Amazing staff. Just wouldn't go back in the summer due to seaweed
10
Emily
18 dic 2024
·
Soggiorno di 7 notti
Definitely not walkable and no shopping ot restaurants around. However, there is really no need to keave the resort. They have anything you could want. Safe, quiet. Staff were great. Pretty good alcohol selection. Food was good over all. Very nice relaxed atmosphere. We really enjoyed our stay.
Definitely not walkable and no shopping ot restaurants around. However, there is really no need to keave the resort. They have anything you could want. Safe, quiet. Staff were great. Pretty good alcohol selection. Food was good over all. Very nice relaxed atmosphere. We really enjoyed our stay.
10
Ahmed
25 mag 2025
·
Soggiorno di 9 notti
The facilities are great. The staff is delightful & helpful. The room was spacious, well decorated, and super clean. Food was wonderful in all the restaurants. Our room was described as ocean view but it was partial ocean view, which wasn’t great, but there were so many positives, we let that one go. Overall, the resort is top notch. The pool area is great. The beach is quiet and enjoyable although the water wasn’t great (a ton of sea weed). We believe this is the case all over Playa del Carmen anyway.
The facilities are great. The staff is delightful & helpful. The room was spacious, well decorated, and super clean. Food was wonderful in all the restaurants. Our room was described as ocean view but it was partial ocean view, which wasn’t great, but there were so many positives, we let that one go. Overall, the resort is top notch. The pool area is great. The beach is quiet and enjoyable although the water wasn’t great (a ton of sea weed). We believe this is the case all over Playa del Carmen anyway.
6
Naira
27 lug 2025
·
Soggiorno di 5 notti
The resort was ok. The drinks were good but the food was mediocre. Beach was unusable ( I recognize this isn’t the hotels fault) but the pool was fun. Never any issues getting chairs.
The resort was ok. The drinks were good but the food was mediocre. Beach was unusable ( I recognize this isn’t the hotels fault) but the pool was fun. Never any issues getting chairs.
8
Yia
5 gen 2025
·
Soggiorno di 3 notti
The hotel is in the smaller side. Not much to do in or around the hotel. However, if you’re looking to just relax and enjoy the beach, it’s perfect.
The hotel is in the smaller side. Not much to do in or around the hotel. However, if you’re looking to just relax and enjoy the beach, it’s perfect.
10
Elena
1 dic 2024
·
Soggiorno di 8 notti
This hotel has everything you need for a relaxing experience. It feels secluded and intimate as it is off the main road and commercial areas. The staff works hard to pamper you. The beach is not the nicest, but not too bad either. Beware of jelly fish, they can hurt you seriously. Maybe it is seasonal. Lots of sea grass as well. We were there the last week of November. Other than that, had an amazing time!
This hotel has everything you need for a relaxing experience. It feels secluded and intimate as it is off the main road and commercial areas. The staff works hard to pamper you. The beach is not the nicest, but not too bad either. Beware of jelly fish, they can hurt you seriously. Maybe it is seasonal. Lots of sea grass as well. We were there the last week of November. Other than that, had an amazing time!
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Ristorazione
Molti ospiti valutano il cibo come molto buono o eccellente, soprattutto nei ristoranti specializzati. Tra gli aspetti negativi più comuni, il numero limitato di ristoranti con chiusure a rotazione, le prenotazioni e le attese per il ristorante giapponese, un buffet spesso giudicato nella media e bevande di qualità variabile.
Recensioni degli ospiti correlate
8
Todd Michael Lentz, Brenda Kay
14 feb 2025
·
Soggiorno di 4 notti
Great relaxing resort. Only two problems. Only had one staff member checking in on Sunday around 5pm for a larger group. Drinks were not always consistent. Other than that, we would definitely go back. Food was excellent and coffee shop was amazing.
Great relaxing resort. Only two problems. Only had one staff member checking in on Sunday around 5pm for a larger group. Drinks were not always consistent. Other than that, we would definitely go back. Food was excellent and coffee shop was amazing.
6
Glenn
19 ott 2025
·
Soggiorno di 5 notti
The all inclusive dining was below average quality with limited choices for room service. No beef or chicken tacos, nachos chips are too thick and hard. Strawberry tart is too hard. Hamburgers were tasteless and fries were greasy. I did not like the taste and texture of the fish or pork tacos.
The all inclusive dining was below average quality with limited choices for room service. No beef or chicken tacos, nachos chips are too thick and hard. Strawberry tart is too hard. Hamburgers were tasteless and fries were greasy. I did not like the taste and texture of the fish or pork tacos.
6
Robert
31 mag 2025
·
Soggiorno di 3 notti
Property was okay a bit run down. Room was beautiful, pool was warm and a bit dirty, not a lot of food options, buffet was terrible, Italian restaurant was delicious, staff was AMAZING, entertainment was not great!
Property was okay a bit run down. Room was beautiful, pool was warm and a bit dirty, not a lot of food options, buffet was terrible, Italian restaurant was delicious, staff was AMAZING, entertainment was not great!
6
Andrew Scott
20 giu 2024
·
Soggiorno di 5 notti
The resort was beautiful and the staff were friendly and responsive. The food however, was not very good and there are not enough dining options. They have a buffet that is open daily for breakfast… it was what you would expect from a breakfast buffet. They had an Italian restaurant and let’s just say the food here was comparable to chef boyardee.. no I’m not joking. The seafood restaurant outside we only ate at once, we ordered surf n turf which was supposed to be filet and shrimp. The meat was horrible and had some kind of red sauce poured over it. I had to spit it out. The shrimp was not deveined. Our server here was horrible and rude. So, we did not go back. They have an Asian restaurant that requires a reservation for hibachi and sushi. And you can’t have sushi and hibachi at the same time … you have to choose one or the other. I thought this was ridiculous. I felt hungry all the time because there was no other options for food. The finally opened the buffet for dinner the last night we were there. In my opinion… they should have have more food options. I would not stay here again because of this.
The resort was beautiful and the staff were friendly and responsive. The food however, was not very good and there are not enough dining options. They have a buffet that is open daily for breakfast… it was what you would expect from a breakfast buffet. They had an Italian restaurant and let’s just say the food here was comparable to chef boyardee.. no I’m not joking. The seafood restaurant outside we only ate at once, we ordered surf n turf which was supposed to be filet and shrimp. The meat was horrible and had some kind of red sauce poured over it. I had to spit it out. The shrimp was not deveined. Our server here was horrible and rude. So, we did not go back. They have an Asian restaurant that requires a reservation for hibachi and sushi. And you can’t have sushi and hibachi at the same time … you have to choose one or the other. I thought this was ridiculous. I felt hungry all the time because there was no other options for food. The finally opened the buffet for dinner the last night we were there. In my opinion… they should have have more food options. I would not stay here again because of this.
8
Zahra
23 set 2025
·
Soggiorno di 4 notti
Overall great hotel, very quiet and relaxing. I would have appreciated the buffet restaurant open longer and for dinner to provide diverse meal options. Also would be wonderful to add more shows each night for entertainment
Overall great hotel, very quiet and relaxing. I would have appreciated the buffet restaurant open longer and for dinner to provide diverse meal options. Also would be wonderful to add more shows each night for entertainment
10
Alexander
7 nov 2025
·
Soggiorno di 6 notti
The fine dining food options lived up to expectations. Having delicious food in an all inclusive resort is key and their service, very friendly staff, plenty of food options, and high quality food was pleasantly surprising. Secondly, i cant talk enough about how relaxing and wonderful the Zen Spa is. I would recommend the check in package which gets a couple a 50 minute massage followed by hydrotherapy and a body scrub you apply yourself before doing hydrotherapy. We enjoyed it so much we went again at the end of our trip before we left. Would absolutely stay here again.
The fine dining food options lived up to expectations. Having delicious food in an all inclusive resort is key and their service, very friendly staff, plenty of food options, and high quality food was pleasantly surprising. Secondly, i cant talk enough about how relaxing and wonderful the Zen Spa is. I would recommend the check in package which gets a couple a 50 minute massage followed by hydrotherapy and a body scrub you apply yourself before doing hydrotherapy. We enjoyed it so much we went again at the end of our trip before we left. Would absolutely stay here again.
6
Sami
29 giu 2025
·
Soggiorno di 4 notti
To start I am writing this view to bless all the folks who don’t have the ability to see this place in person prior to visiting. I had to work off of the reviews prior to coming here as I was researching which resort to choose for my honeymoon while I was on deployment in the military. I will lay out this review plainly with pros/cons in a way so I would know the unseen thing/way things work prior to choosing to spend potentially thousands of dollars. Pro: the valet service was great if you had a rental car. Check in was smooth but a problem happened. Con: we upgraded rooms to an “ocean view room” for 20 dollars more per night equaling 80 per night but when we went into the room there was a structure overhangs in the way to block our view of the pool and ocean except the horizon line. Pro: the room was clean on the inside and met expectation. Con: there are raccoon like creatures called the “Coatis” that will come into your room eat your food, lay in your bed, pee and poop in the sheets and more if you leave your door open or your balcony door open so they tell you you have to keep it double locked closed which basically defeats the purpose of the balcony. Personally my wife and I like to have the door open to listen to the waves but you can’t or else a raccoon will ruin your life. Twice a coatis was close to getting in our room but we closed the door in time. Pros/cons: there were four restaurants and I will rank them and discus the benefits and problems with each and th
To start I am writing this view to bless all the folks who don’t have the ability to see this place in person prior to visiting. I had to work off of the reviews prior to coming here as I was researching which resort to choose for my honeymoon while I was on deployment in the military. I will lay out this review plainly with pros/cons in a way so I would know the unseen thing/way things work prior to choosing to spend potentially thousands of dollars. Pro: the valet service was great if you had a rental car. Check in was smooth but a problem happened. Con: we upgraded rooms to an “ocean view room” for 20 dollars more per night equaling 80 per night but when we went into the room there was a structure overhangs in the way to block our view of the pool and ocean except the horizon line. Pro: the room was clean on the inside and met expectation. Con: there are raccoon like creatures called the “Coatis” that will come into your room eat your food, lay in your bed, pee and poop in the sheets and more if you leave your door open or your balcony door open so they tell you you have to keep it double locked closed which basically defeats the purpose of the balcony. Personally my wife and I like to have the door open to listen to the waves but you can’t or else a raccoon will ruin your life. Twice a coatis was close to getting in our room but we closed the door in time. Pros/cons: there were four restaurants and I will rank them and discus the benefits and problems with each and th
6
Elena Claire
12 apr 2025
·
Soggiorno di 6 notti
We had high expectations for this property as we stayed in the Hyatt zilara on the strip in Cancun during Covid and had a lovely time. At this location there are only 3 restaurants. The buffet for dinner was below average and for breakfast it was “ok.” We felt like the staff wasn’t as attentive. Very hard to get a cup of coffee in the morning at the breakfast buffet and getting drinks at the pool restaurant was also tough. Drinks are quite terrible. My husband was drinking and he couldn’t taste even a little bit of alcohol and I was pregnant and the mocktails were just pure sugar and not very tasty. The pina coladas tasted like bubble gum soap. I couldn’t drink it. The best part was the coffee bar. There was a morning barista and night barista. Both ladies were lovely and so sweet. One made amazing designs with the foam for cappuccinos. We ended up leaving this location early due to a promotion we received by going on a marketing presentation. Overall will not be coming back to this Hyatt location.
We had high expectations for this property as we stayed in the Hyatt zilara on the strip in Cancun during Covid and had a lovely time. At this location there are only 3 restaurants. The buffet for dinner was below average and for breakfast it was “ok.” We felt like the staff wasn’t as attentive. Very hard to get a cup of coffee in the morning at the breakfast buffet and getting drinks at the pool restaurant was also tough. Drinks are quite terrible. My husband was drinking and he couldn’t taste even a little bit of alcohol and I was pregnant and the mocktails were just pure sugar and not very tasty. The pina coladas tasted like bubble gum soap. I couldn’t drink it. The best part was the coffee bar. There was a morning barista and night barista. Both ladies were lovely and so sweet. One made amazing designs with the foam for cappuccinos. We ended up leaving this location early due to a promotion we received by going on a marketing presentation. Overall will not be coming back to this Hyatt location.
10
Taylor
12 ott 2025
·
Soggiorno di 5 notti
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
8
alana
29 nov 2025
·
Soggiorno di 10 notti
Friendly staff and great food.
Friendly staff and great food.
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4
Jonathan
16 lug 2026
·
Soggiorno di 5 notti
If you book swim up on the left side of the property with tropical views, good luck enjoying your swim up while you stare and smell the mounds of hot smelly sea weed in the dumpsters right across from your pool that’s there all day and night. Also there’s unclear rules as to the time to use it your pool. We were kicked out by security around 9 and said we couldn’t use it anymore. We were told different at check in. Food: mediocre, the Italian was the worst. It’s a small resort so you have to make reservations which is also annoying and there aren’t many options. Tacos by the pool steak looked gray and fatty. Staff overall were pleasant except the ones at the swim up that ignored us several times we asked for a drink or said they didn’t have a certain alcohol when it was right in front of us. The waiters around the pool Martin and Julio were great and super attentive they were the main reason we enjoyed the pool especially with not having the beach. They have activities but they were all booked during our stay so we never got to do any of them. The evenings are super boring. There’s no shows no themed nights absolutely nothing going on. They have a silent disco some nights right during dinner hours and it only lasts 1.5 hours so if you booked a later dinner you’re not making it. Also butler service with Cristian was amazing. He constantly checked in with us and was the reason we were able to make reservations to dinner. Overall I would not come back to this resort.
If you book swim up on the left side of the property with tropical views, good luck enjoying your swim up while you stare and smell the mounds of hot smelly sea weed in the dumpsters right across from your pool that’s there all day and night. Also there’s unclear rules as to the time to use it your pool. We were kicked out by security around 9 and said we couldn’t use it anymore. We were told different at check in. Food: mediocre, the Italian was the worst. It’s a small resort so you have to make reservations which is also annoying and there aren’t many options. Tacos by the pool steak looked gray and fatty. Staff overall were pleasant except the ones at the swim up that ignored us several times we asked for a drink or said they didn’t have a certain alcohol when it was right in front of us. The waiters around the pool Martin and Julio were great and super attentive they were the main reason we enjoyed the pool especially with not having the beach. They have activities but they were all booked during our stay so we never got to do any of them. The evenings are super boring. There’s no shows no themed nights absolutely nothing going on. They have a silent disco some nights right during dinner hours and it only lasts 1.5 hours so if you booked a later dinner you’re not making it. Also butler service with Cristian was amazing. He constantly checked in with us and was the reason we were able to make reservations to dinner. Overall I would not come back to this resort.
10
Dora
16 lug 2026
·
Soggiorno di 4 notti
We loved the resort. Our rooms were so clean, the staff weee very helpful and friendly. The property was pristine, the meals were fabulous. Julio was such a very good server. We will definitely return.
We loved the resort. Our rooms were so clean, the staff weee very helpful and friendly. The property was pristine, the meals were fabulous. Julio was such a very good server. We will definitely return.
8
Nivedita
11 lug 2026
·
Soggiorno di 8 notti
Great to relax
Great to relax
10
Jim
8 lug 2026
·
Soggiorno di 3 notti
Overall is good
Overall is good
10
lisa
7 lug 2026
·
Soggiorno di 6 notti
Everything was great the food, drinks and staff. Room extra clean.
Everything was great the food, drinks and staff. Room extra clean.
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 23:59
Prima delle 12:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Stai considerando questo hotel per il tuo viaggio a Playa del Carmen?
Qual è il costo abituale delle camere in questo hotel?
Nei prossimi 60-90 giorni, le tariffe delle camere all'Hyatt Zilara Riviera Maya Adults Only All-Inclusive a Playa del Carmen si aggirano in genere intorno a 310 USD a notte per due ospiti, con prezzi che variano da 296 USD a 516 USD.
Qual è il periodo migliore per visitare evitando la folla?
Il mese più tranquillo all'Hyatt Zilara Riviera Maya Adults Only All-Inclusive a Playa del Carmen è giugno, mentre gennaio è il mese più affollato; prevedi maggiore disponibilità e code più brevi all'inizio dell'estate.
Quale mese offre le tariffe notturne più basse?
Agosto è il mese più economico per soggiornare all'Hyatt Zilara Riviera Maya Adults Only All-Inclusive a Playa del Carmen, con una media di 326 USD a notte; febbraio è il mese più costoso, con una media di 553 USD. I prezzi più bassi di agosto, a fronte di giugno, che è il mese più tranquillo per quanto riguarda la folla.
Quali attrazioni nelle vicinanze e quali temi definiscono la posizione di questo hotel?
Situato a Quintana Roo, l'Hyatt Zilara Riviera Maya Adults Only All-Inclusive a Playa del Carmen si trova vicino a Maroma Beach, Playa Xcalacoco e al campo da golf El Camaleón Mayakoba, rendendolo una scelta eccellente per trascorrere del tempo in spiaggia, vivere momenti romantici e rilassarsi alla spa.
Come si confrontano le tariffe di questo hotel con altre opzioni simili nelle vicinanze?
L'Hyatt Zilara Riviera Maya Adults Only All-Inclusive a Playa del Carmen è più economico di 10 hotel comparabili su 19 nelle vicinanze, con una mediana tipica di 394 USD a notte rispetto a circa 450 USD per gli altri hotel.
Come si confronta il prezzo per notte di Hyatt Zilara Riviera Maya Adults Only All-Inclusive, Playa del Carmen con quello delle ultime settimane?
Il prezzo attuale di Hyatt Zilara Riviera Maya Adults Only All-Inclusive, Playa del Carmen è di 318 USD a notte per 2 ospiti, in linea con le tariffe abituali di questo hotel: si discosta non più di 5% dalla tariffa media di 313 USD degli ultimi 60 giorni. Nello stesso periodo, nella maggior parte delle notti le tariffe erano comprese tra 232 USD e 407 USD.
Prezzi per le prossime date
novembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
dicembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-11-02: 308.08621499551396USD
- 2026-11-03: 307.08644577008056USD
- 2026-11-04: 307.08644577008056USD
- 2026-11-05: 335.7001369312134USD
- 2026-11-06: 334.89484036743164USD
- 2026-11-07: 334.89484036743164USD
- 2026-11-08: 334.89484036743164USD
- 2026-11-09: 337.0783265142517USD
- 2026-11-10: 324.0423705417481USD
- 2026-11-11: 414.16720758023075USD
- 2026-11-12: 414.16720758023075USD
- 2026-11-13: 414.16720758023075USD
- 2026-11-14: 414.16720758023075USD
- 2026-11-15: 340.03854146081545USD
- 2026-11-16: 345.42233479119875USD
- 2026-11-17: 340.03854146081545USD
- 2026-11-18: 344.3986110172119USD
- 2026-11-19: 330.0409517223816USD
- 2026-11-20: 330.6503745738831USD
- 2026-11-21: 331.0406867758484USD
- 2026-11-22: 330.1014019312134USD
- 2026-11-23: 330.0624458893433USD
- 2026-11-24: 331.0406867758484USD
- 2026-11-25: 326.04190899261476USD
- 2026-11-26: 330.0624458893433USD
- 2026-11-27: 330.0409517223816USD
- 2026-11-28: 329.32111924694823USD
- 2026-11-29: 330.0409517223816USD
- 2026-11-30: 388.58812373684697USD
- 2026-12-01: 414.16720758023075USD
- 2026-12-02: 414.16720758023075USD
- 2026-12-03: 352.4963419312134USD
- 2026-12-04: 351.81170658132936USD
- 2026-12-05: 352.4963419312134USD
- 2026-12-06: 351.66148661636356USD
- 2026-12-07: 352.4963419312134USD
- 2026-12-08: 346.037122641449USD
- 2026-12-09: 352.4963419312134USD
- 2026-12-10: 352.4963419312134USD
- 2026-12-11: 352.4963419312134USD
- 2026-12-12: 351.66148661636356USD
- 2026-12-13: 323.22340519134525USD
- 2026-12-14: 323.22340519134525USD
- 2026-12-15: 323.04656526443483USD
- 2026-12-16: 323.22340519134525USD
- 2026-12-17: 323.22340519134525USD
- 2026-12-18: 323.22340519134525USD
- 2026-12-19: 323.22340519134525USD
- 2026-12-20: 323.22340519134525USD
- 2026-12-21: 320.3590426109619USD
- 2026-12-22: 320.3590426109619USD
- 2026-12-23: 320.3590426109619USD
- 2026-12-24: 351.81170658132936USD
- 2026-12-25: 585.3138456591797USD
- 2026-12-26: 584.0136706757813USD
- 2026-12-27: 584.0136706757813USD
- 2026-12-28: 599.6357269050293USD
- 2026-12-29: 712.488919821167USD
- 2026-12-30: 704.4017138728638USD
- 2026-12-31: 704.4017138728638USD
- 2027-01-01: 645.4694237953491USD
- 2027-01-02: 499.00048142605596USD
Gli ospiti riceveranno un'e-mail 7 giorni prima dell'arrivo con le istruzioni per il check-in. All'arrivo, saranno accolti dal personale alla reception. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura accetta pagamenti con carte di credito e carte di debito; non si accettano contanti
- Le transazioni senza contanti sono disponibili
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- Piscina accessibile dalle 08:00 alle 19:00.
- I bambini sotto i 18 anni non sono ammessi in questa struttura per soli adulti.
- È possibile richiedere camere attigue o comunicanti (previa disponibilità) contattando la struttura al numero riportato nella conferma della prenotazione.
- Per la sicurezza dei viaggiatori, sono disponibili metodi di pagamento senza contanti per tutte le transazioni.
Dati dell'attività
Codice di registrazione della struttura 008-007-003241/2025
- Il check-in anticipato è a pagamento e soggetto a disponibilità
- Il check-out posticipato è a pagamento e soggetto a disponibilità
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Parcheggio
Ristorante
Piscina
Servizio in camera
Parcheggio valet
Banco escursioni
Informazioni generali
Servizio in camera
Ristorante
Camere non fumatori
Bagno turco
Massaggi
SPA e centro benessere
Barbiere/Estetista
Bar della piscina
Colazione in camera
Per soli adulti
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Servizi
Banco escursioni
Lavanderia a secco
Servizio di pulizia
Servizio banchetti
Sportello bancomat
Deposito bagagli
Zona fumatori
Lavanderia self-service
24-Hour Front Desk
Bingo
Concierge Services
Attività
Piscina
Campi da tennis
Spiaggia - nelle vicinanze
Ciclismo
Karaoke
Biliardo
Piscina scoperta
Musica dal vivo
Bicycle Tour Information
Evening Entertainment
Mobili da esterno
Pool (Seasonal Outdoor)
Ping pong
Terrazza
Fitness Center (nearby)
Parcheggio
Parcheggio
Parcheggio valet
Parcheggio gratuito
Parking Onsite
Internet
Wi-fi gratuito