Is parking available at the property?

Free self-parking is available on-site, but it is limited. No reservation is required.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is included. The specific serving hours are not mentioned.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 14:00 until 23:59, and check-out is at 11:00. Early check-in and late check-out are available for a fee, subject to availability.

Is there an airport shuttle service available?

Airport shuttle services are available, but specific pricing and service hours are not mentioned. Guests can arrange the transfer by contacting the hotel.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities.

What is the location of the property in relation to key landmarks?

The property is located in Highridge, Nairobi, just steps from Sarit Centre and 7 minutes from Westgate Shopping Mall. It is approximately 2.6 km from Uhuru Park and 3 km from Kenyatta International Convention Centre.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of KES 6500 per night. Advance request or confirmation is required for availability.

Best Western Premier Westlands, Nairobi

Average nightly price at Best Western Premier Westlands by month, last 12 months (USD)
Month	Average price
January	US$128
February	US$114
March	US$119
April	US$123
May	US$114
June	US$106
July	US$104
August	US$109
September	US$110
October	US$107
November	US$137
December	US$123

What guests think

At Best Western Premier Westlands, travelers repeatedly praise the friendly, accommodating staff, modern and comfortable rooms, and the convenient Westlands location within easy walking distance of Sarit Centre, alongside generous, tasty breakfasts and a popular rooftop bar-restaurant.

Guests often highlight strong security and good value. Common drawbacks include a small or underwhelming gym and occasional wear or maintenance issues in some rooms. There are also a few reports of slow restaurant service, a denied early checkout, and one serious incident at reception. Overall, it suits travelers who want a convenient Westlands base.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The 11th-floor rooftop bar-restaurant is frequently praised, while the gym is described as small or inadequate. No consistent feedback on other facilities.

Related guest reviews

6

NJ

5 Dec 2023

·

Stayed 3 nights

Good staff. Very bad gym (unusable)

10

Reuben

13 Dec 2025

·

Stayed 4 nights

Clean room and facility in general, great variety of offerings for breakfsst, Asiatic restaurant was good too, nice and friendly staff…also liked how walkable the area around the hotel is and proximity to lots of shopping, restaurants, and entertainment

6

Bård Marsdal

23 Jan 2026

·

Stayed 4 nights

Good breakfast, nice and welcoming staff. The interior has seen better days though. The room I had had proof of well use, and the cleaning was not what should have been expected. Refrigerator didn’t work when I checked in, bathroom door was hard to stay shut, and AC wasn’t at the temerity expected. But in general, Okay hotel with great closeness to shopping mall and city center. Decent gym is a pluss

8

milan

20 May 2025

·

Stayed 1 night

A decent hotel in the Nairobi center, theres a mall within walking distance and i would imagine most things that you would want. No pool and the gym wasnt really a gym, just a few treadmills. These are my go too when getting a hotel so not enthused but for a good place to sleep and a good full breakfast in the motning, it does fine.

8

Bilal

28 Feb 2024

·

Stayed 3 nights

Neat, basic hotel with a small gym. No complaints, but nothing amazing either.

10

Daniel

14 Sept 2024

·

Stayed 4 nights

We loved it! It was a sleek and beautiful place that we felt so comfortable. The staff was all so friendly and helpful and welcoming. I wish I could remember all the names of the amazing people, but I remember Nelly at the front desk helped us with a bunch of things on our last day and she was great! The breakfast is large with so many options. They had local things, international options, pastries, an omelette station, and more. they make great coffee to go with your breakfast and it was such a carefree way to start the day. They have a nice restaurant and bar on the top floor which was another easy way to end the day if we didn\'t want to leave the hotel in the evening. They are also in a great location right by Sarit Mall which has a nice bank for taking out money and every store you could think of. There are multiple Massai markets within walking distance as well as nice restaurants. The room was a good size and they have a very convenient button to select "do not disturb" or to call for room service. It felt very high tech and easy and it\'s nice that room service is 24/7.

10

Reuben

29 Nov 2025

·

Stayed 1 night

Clean and spacious room, great breakfast spread at the Craft, the Asiatic rooftop bar and restaurant has a decent food and drinks menu, and a nice view from the 11th floor. All staff I interacted (management, front desk, housekeeping, kitchen, security) were welcoming, helpful and friendly. It is within walking distance of dining, entertainment and shopping options.

10

Trine Overå

18 Feb 2024

·

Stayed 2 nights

God komfort, flott beliggenhet, god mat i restaurantene på hotellet, den ene døgnåpen. Rimelig spa.

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10

Rita

20 Oct 2025

·

Stayed 4 nights

The staff are outstanding - they will go out of their way to accommodate any reasonable request. I also appreciate the security measures the property takes to ensure the safety of its guests and staff. Be sure to check out the bar and restaurant on the 11th floor. And say hi to Fidel, bartender extroirdinaire.

8

Monique

11 Oct 2023

·

Stayed 3 nights

All and all good. Service was friendly, hotel clean and food good. The restaurant on 11th floor is fantastic! This hotel deserves it's 4 stars.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is widely praised, with many noting very clean or spotless rooms. A few guests reported lapses or aging elements such as stained grout, worn carpets, or shower leaks.

Related guest reviews

10

Reuben

13 Dec 2025

·

Stayed 4 nights

Clean room and facility in general, great variety of offerings for breakfsst, Asiatic restaurant was good too, nice and friendly staff…also liked how walkable the area around the hotel is and proximity to lots of shopping, restaurants, and entertainment

6

Bård Marsdal

23 Jan 2026

·

Stayed 4 nights

Good breakfast, nice and welcoming staff. The interior has seen better days though. The room I had had proof of well use, and the cleaning was not what should have been expected. Refrigerator didn’t work when I checked in, bathroom door was hard to stay shut, and AC wasn’t at the temerity expected. But in general, Okay hotel with great closeness to shopping mall and city center. Decent gym is a pluss

10

kevin

17 Feb 2026

·

Stayed 4 nights

Room was always cleaned exceptionally well and was neat .

10

Angela

12 Oct 2023

·

Stayed 1 night

Lovely hotel. Great location. Very clean. Quiet. Comfortable pillows!

10

NDA KONAN MICHEL

16 Nov 2024

·

Stayed 1 night

Clean hotel and friendly staff

10

William

25 Nov 2024

·

Stayed 1 night

Really great value for money. Spotlessly clean and really comfortable. Well located and packed up my breakfast for an early start.

10

Reuben

29 Nov 2025

·

Stayed 1 night

Clean and spacious room, great breakfast spread at the Craft, the Asiatic rooftop bar and restaurant has a decent food and drinks menu, and a nice view from the 11th floor. All staff I interacted (management, front desk, housekeeping, kitchen, security) were welcoming, helpful and friendly. It is within walking distance of dining, entertainment and shopping options.

6

Diane

29 Sept 2025

·

Stayed 1 night

The hotel is okay for what it is. The rug in our room pretty much needs replacing. The shower sprays directly on the door and it leaks on the floor outside the shower into the sleeping area. Staff was excellent and friendly.

10

Lyle

16 Oct 2025

·

Stayed 1 night

Staff were all extremely friendly and helpful. Hotel was modern and very clean. Breakfast menu was varied and delicious. Rooms were a good size. Colleagues staying at a nearby equivalent value hotel had much smaller rooms. Very easy access (1 block away) to Sarit Center and shopping mall.

10

Samuel

21 Nov 2024

·

Stayed 1 night

The room was very clean and the staff were very friendly and welcoming.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, comfortable, and generally spacious; several mention larger layouts and some include kitchenettes. Comfortable pillows and quiet stays are noted.

Related guest reviews

10

Nabeel

2 Nov 2024

·

Stayed 1 night

Well located in westlands next to Sarit center. Helpful staff and comfortable room. Perfect for a short or longer stay

10

Angela

12 Oct 2023

·

Stayed 1 night

Lovely hotel. Great location. Very clean. Quiet. Comfortable pillows!

10

Hani

24 Jun 2025

·

Stayed 4 nights

Clean room, nicely decorated. Great service. Overall good value for money given location and quallity

8

Stacy

25 Nov 2025

·

Stayed 1 night

We had an excellent stay and were genuinely surprised by the décor, ambience, and overall quality of the hotel—especially since my only previous experience with a Best Western (not a premier) in the U.S. felt more like a pay-by-the-hour motel, so I was very apprehensive going in. This property completely changed my perception. The hotel is beautifully designed: modern, stylish, and thoughtfully put together. The rooms are spacious, the pillows incredibly comfortable, and the towels wonderfully soft. Breakfast opens early, which was perfect for our schedule, and the spread was generous and tasty. The staff were fantastic across the board. A special thank-you to Effie at the tourist desk, who helped us book the perfect two-day safari at a great price. She was friendly, knowledgeable, and made the process seamless. We also want to give a shoutout to all the front desk staff and everyone throughout the hotel for their warmth and professionalism. We also really appreciated the hotel’s eco-friendly approach—glass water bottles, refillable toiletries, and minimal plastic use. I also loved that they not only provide soap and shampoo, but also lotion, hair conditioner and cotton buds! It’s clear they’ve made a thoughtful effort toward sustainability. Overall, we had a wonderful stay and would gladly return (well, we actually did).

10

Allison

1 Apr 2025

·

Stayed 3 nights

Nice rooms safe property

10

Reuben

29 Nov 2025

·

Stayed 1 night

Clean and spacious room, great breakfast spread at the Craft, the Asiatic rooftop bar and restaurant has a decent food and drinks menu, and a nice view from the 11th floor. All staff I interacted (management, front desk, housekeeping, kitchen, security) were welcoming, helpful and friendly. It is within walking distance of dining, entertainment and shopping options.

10

Lyle

16 Oct 2025

·

Stayed 1 night

Staff were all extremely friendly and helpful. Hotel was modern and very clean. Breakfast menu was varied and delicious. Rooms were a good size. Colleagues staying at a nearby equivalent value hotel had much smaller rooms. Very easy access (1 block away) to Sarit Center and shopping mall.

10

Michael

26 Apr 2024

·

Stayed 6 nights

This hotel has nice, larger rooms with kitchenettes and it is next to a large mall. The area seems safe and it is easy to get to other places from this hotel (except for the usual Nairobi traffic).

10

Ronnen

28 Jul 2024

·

Stayed 3 nights

Specious and clean rooms with a kitchenette

10

Kari

9 Mar 2024

·

Stayed 4 nights

Was in town for work and felt well taken care of at the Best Western Plus. My room had everything I needed and more, including one of the best showers I've had at recent hotel stays and a full kitchen. Staff was extremely helpful, including walking me to the mall to help me find a chord I had forgotten. Breakfast buffet was fantastic.

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Service

Service is a major strength—staff are consistently described as friendly, helpful, and proactive, with assistance on tours, safety, and logistics. Isolated issues include slow restaurant service, a denied early checkout, and one serious complaint about reception conduct.

Related guest reviews

10

itamar

26 Jun 2024

·

Stayed 1 night

Best service people I ever met. Next to Sarit Mall 100 yards!! Wonderful breakfast and got an upgrade to a junior suite and extended check-out to 2 PM. Best hotel and location in Nairobi. Wont go anywhere else!!

10

Rita

5 Oct 2025

·

Stayed 3 nights

Very friendly and helpful staff. Good food with a lot of variety. Excellent security. Walking distance to shopping. My only suggestions are to do occasional deep cleaning to maintain areas like the shower grout, and that the restaurant bring the food and drinks more quickly. Overall, an excellent place to stay.

2

Sena

21 Sept 2024

·

Stayed 3 nights

Didn’t allow early checkout

8

Stacy

25 Nov 2025

·

Stayed 1 night

We had an excellent stay and were genuinely surprised by the décor, ambience, and overall quality of the hotel—especially since my only previous experience with a Best Western (not a premier) in the U.S. felt more like a pay-by-the-hour motel, so I was very apprehensive going in. This property completely changed my perception. The hotel is beautifully designed: modern, stylish, and thoughtfully put together. The rooms are spacious, the pillows incredibly comfortable, and the towels wonderfully soft. Breakfast opens early, which was perfect for our schedule, and the spread was generous and tasty. The staff were fantastic across the board. A special thank-you to Effie at the tourist desk, who helped us book the perfect two-day safari at a great price. She was friendly, knowledgeable, and made the process seamless. We also want to give a shoutout to all the front desk staff and everyone throughout the hotel for their warmth and professionalism. We also really appreciated the hotel’s eco-friendly approach—glass water bottles, refillable toiletries, and minimal plastic use. I also loved that they not only provide soap and shampoo, but also lotion, hair conditioner and cotton buds! It’s clear they’ve made a thoughtful effort toward sustainability. Overall, we had a wonderful stay and would gladly return (well, we actually did).

10

Lea

13 May 2023

·

Stayed 4 nights

The staff at in every area was super excellent! They are friendly, helpful, kind and quick to respond to any need. We enjoyed everything about our stay and we highly recommend Best Western Plus in Nairobi!

10

Rashad

4 Jul 2024

·

Stayed 4 nights

This was one of the best hotel experiences that I've had, and it was all due to the staff and the way the hotel management caters to the guests. Free breakfast buffet that excellent and well stocked, and they hotel stored our luggage after we checked and went to safari. We visited during the political protest and the arranged for a driver to stay with us to make sure we were safe. If you're visiting Nairobi and want to stay outside the hustle and bustle of downtown, I would highly recommend the Best Western Westlands.

10

Michael

12 Apr 2024

·

Stayed 6 nights

The Staff are very helpful, and if there’s a problem they take care of it quickly.

10

Rita

20 Oct 2025

·

Stayed 4 nights

The staff are outstanding - they will go out of their way to accommodate any reasonable request. I also appreciate the security measures the property takes to ensure the safety of its guests and staff. Be sure to check out the bar and restaurant on the 11th floor. And say hi to Fidel, bartender extroirdinaire.

6

RUSSELL

24 Jul 2023

·

Stayed 4 nights

The hotel was great after the initial shock of the prison type atmosphere. I came to understand the metal detectors and barbed/electrical wire fencing were to protect. The people in the community were overwhelmingly kind. The bar and serving staff were also overwhelmingly kind. The main issue I had was with some of the men on the front desk staff that attempted to extort money from me. I reserved a junior suite which is said to accommodate 4 persons. I booked my reservation for 1 person as I was traveling alone. However, I have 1 fried that came to eat and drink with me and came up to my room. The men at the front desk proceeded to call me and tell me I have an unauthorized person in the room and I will have to pay $50 to them. They claimed this was a company policy. No such policy existed as I asked for them to show me the policy and they could not. They then said it was a $20 and they would put it on my bill. I refused. This fraud really put a stain on an otherwise beautiful trip. Those men should not be working for Best Western.

10

Alexia

21 Jul 2024

·

Stayed 8 nights

I really enjoyed my stay at Best Western Plus, There was a complimentary breakfast buffet which was really delicious. The hotel is at a walkable distance to both Sarit and Westgate mall and in a safe area and all the employees were nice and hospitable especially the security workers and the staff at the reception. Yvonne was particularly very helpful and jovial.

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Location

Location is a highlight in Westlands with safe, easy walking access to Sarit Centre and nearby malls, dining, and nightlife. Convenient for business and getting around the area.

Related guest reviews

10

kelvin

14 Feb 2025

·

Stayed 3 nights

This hotel could not be placed at a better location. Not too far from the airport, walking distance to restaurants, bars, museums, and shopping.

10

Reuben

13 Dec 2025

·

Stayed 4 nights

Clean room and facility in general, great variety of offerings for breakfsst, Asiatic restaurant was good too, nice and friendly staff…also liked how walkable the area around the hotel is and proximity to lots of shopping, restaurants, and entertainment

6

Bård Marsdal

23 Jan 2026

·

Stayed 4 nights

Good breakfast, nice and welcoming staff. The interior has seen better days though. The room I had had proof of well use, and the cleaning was not what should have been expected. Refrigerator didn’t work when I checked in, bathroom door was hard to stay shut, and AC wasn’t at the temerity expected. But in general, Okay hotel with great closeness to shopping mall and city center. Decent gym is a pluss

10

ADALBERTO

7 May 2025

·

Stayed 2 nights

Great stay, great location, safe, walkable to two shopping centers. Definitely recommend it.

8

Nana Adjoa

30 Jan 2025

·

Stayed 13 nights

Love the location, literally right next to Sarit Centre (shopping mall). Very easy to get anywhere in Westlands either on foot or by car.

10

Kelsey

12 Feb 2025

·

Stayed 5 nights

Great hotel and close to the Sarit mall.

10

Dr. Krishna

29 May 2025

·

Stayed 3 nights

Place is very accessible and in the middle of shopping and business areas

8

Nana Adjoa

22 Sept 2024

·

Stayed 4 nights

Location is awesome with Sarit Centre less than a 5min walk away. Great for business travellers

10

Lyle

16 Oct 2025

·

Stayed 1 night

Staff were all extremely friendly and helpful. Hotel was modern and very clean. Breakfast menu was varied and delicious. Rooms were a good size. Colleagues staying at a nearby equivalent value hotel had much smaller rooms. Very easy access (1 block away) to Sarit Center and shopping mall.

10

Nana Adjoa

1 Apr 2025

·

Stayed 1 night

Very convenient location as it's easy to get anywhere within Westlands and literally walking distance from the Sarit Centre which has a ton of shops, banks and dining options.

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Dining

Breakfast receives frequent praise for both variety and quality, and the on-site rooftop venue is well liked. A few guests mention slow service at times.

Related guest reviews

10

Reuben

13 Dec 2025

·

Stayed 4 nights

Clean room and facility in general, great variety of offerings for breakfsst, Asiatic restaurant was good too, nice and friendly staff…also liked how walkable the area around the hotel is and proximity to lots of shopping, restaurants, and entertainment

6

Bård Marsdal

23 Jan 2026

·

Stayed 4 nights

Good breakfast, nice and welcoming staff. The interior has seen better days though. The room I had had proof of well use, and the cleaning was not what should have been expected. Refrigerator didn’t work when I checked in, bathroom door was hard to stay shut, and AC wasn’t at the temerity expected. But in general, Okay hotel with great closeness to shopping mall and city center. Decent gym is a pluss

10

Rita

5 Oct 2025

·

Stayed 3 nights

Very friendly and helpful staff. Good food with a lot of variety. Excellent security. Walking distance to shopping. My only suggestions are to do occasional deep cleaning to maintain areas like the shower grout, and that the restaurant bring the food and drinks more quickly. Overall, an excellent place to stay.

10

Reuben

29 Nov 2025

·

Stayed 1 night

Clean and spacious room, great breakfast spread at the Craft, the Asiatic rooftop bar and restaurant has a decent food and drinks menu, and a nice view from the 11th floor. All staff I interacted (management, front desk, housekeeping, kitchen, security) were welcoming, helpful and friendly. It is within walking distance of dining, entertainment and shopping options.

10

Lyle

16 Oct 2025

·

Stayed 1 night

Staff were all extremely friendly and helpful. Hotel was modern and very clean. Breakfast menu was varied and delicious. Rooms were a good size. Colleagues staying at a nearby equivalent value hotel had much smaller rooms. Very easy access (1 block away) to Sarit Center and shopping mall.

10

Alexis

10 Jan 2025

·

Stayed 3 nights

Incredible property with the best breakfast!

10

Rita

20 Oct 2025

·

Stayed 4 nights

The staff are outstanding - they will go out of their way to accommodate any reasonable request. I also appreciate the security measures the property takes to ensure the safety of its guests and staff. Be sure to check out the bar and restaurant on the 11th floor. And say hi to Fidel, bartender extroirdinaire.

10

Nicole

16 Mar 2024

·

Stayed 2 nights

We loved our stay! Excellent customer service, great food! Coffee included with free breakfast ! Wonderful bed and shower! Everyone was very helpful and accommodating! Highly recommend! Great staff and customer care! Thank you!

10

Ricky

21 Sept 2025

·

Stayed 2 nights

Great staff. Great bfast buffet.

8

Monique

11 Oct 2023

·

Stayed 3 nights

All and all good. Service was friendly, hotel clean and food good. The restaurant on 11th floor is fantastic! This hotel deserves it's 4 stars.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11 $114	12 $114	13 $110	14 $102
15 $102	16 $102	17 $102	18 $102	19 $102	20 $102	21 $102
22 $101	23 $116	24 $116	25 $116	26 $114	27 $102	28 $102
29 $116	30 $116

Su	Mo	Tu	We	Th	Fr	Sa
		1 $105	2 $106	3 $106	4 $99	5 $99
6 $105	7 $105	8 $106	9 $105	10 $106	11 $99	12 $99
13 $106	14 $106	15 $106	16 $106	17 $105	18 $99	19 $99
20 $99	21 $99	22 $99	23 $99	24 $99	25 $98	26 $98
27 $98	28 $99	29 $99	30 $99	31 $99

Best Western Premier Westlands

Prices for Best Western Premier Westlands

Monthly average prices

About this property

Location

Room options

Superior Twin Room

Junior Suite

Executive Suite

Accessible Superior King

Deluxe King Room

Superior King Room

Executive King Room

Deluxe Twin Room

Guest reviews of Best Western Premier Westlands

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Premier Westlands

Prices for upcoming dates

Business details