Arena Apartments - Stylish and Homely Apartments by the Ice Arena with Parking

Unexpected deposit admin charge, and also need a big amount of deposit, of which the property has debited my credit card instantly instead of holding the amount. Being a foreign traveler, I lost on the exchanged rate because of the buy-in and out difference from local currency, even the deposit refunded afterwards. On top of it, one of the window in apartment was blocked, the heat is unbearable. As we reported this issue to the property and had no improvement at all during our stay.

Apartment was smelly dirty, bedding was in poor condition and there was a strong stale cooking smell that was unpleasant. Lamps were broken with exposed wires marks and dirt along with cobwebs in room it was horrible. I phone to complain and no one help no support just an apology and a promise something would be done but nothing was done. It ruined our city break and would never use this apartment again.

The flat itself was nice, but the communal areas were tired and felt more like a student house. The kitchen was adequately equipped. Take photos of everything when you arrive and when you leave as they try to take your deposit by claiming you’ve damaged something - in my case they suggested I’d left water damage and cup marks on a sofa I didn’t even sit on. I eventually got my full deposit back 3 months later. I won’t use any of their properties again as a result as I can’t trust the company (Prim Short Stays Ltd).

Condition of property was poor, entrance hallway paint all discoloured, dirty. carpet dirty, narrow stairs, difficult with luggage. Sofa and blinds are covered in stains. provide a coffee machine, no pods!? I was a solo traveller, bedroom had 2 x singles pushed together to "make" a double, but this bed was not made up. the tiny single behind the door was made. Matress did not look great!

Nice place for a weekend get away. It has limited available car parking spaces in the property . But guests will find city council parking just outside the property