Hilton Beijing Wangfujing

The customer service from hotel staff at all levels (from the concierge, bell boy, check in staff, daily cleaners) was exceptional. The rooms were clean and modern and location was very central to everything. The Forbidden City (aka Palace Museum) and Tiannamen square was only a 10 minute walk away and Wangfujing pedestrian road was just on the other side of the APM mall across the street from the hotel with several metro station as options if metro is your preferred transport. Our stay would have recieved the full 5 stars had it not been for the sewage smell that we waft in the main area of the room every so often from the bathroom but this isn't the fault of the hotel but rather an infrastructure issue from the city's contruction as you will get that smell every so often when you walk past sewage drains in the city. The buffet option was excellent with a wide variety of food ranges from chinese food to western food options which was appreciated after 3 weeks of travel in China. Would definitely stay here again for the location, customer service levels and buffet option.

good

[+] 1. Well situated beside the Wangfujing Shopping street 2. Large room [-] 1. No waiting poach for cars 2. Lack of service attitudes for some staff - e.g. do not greet customer with a smile 3. Relatively dated room 4. The food at the executive lounge and buffet breakfast were almost 90% identical for the 5 days of stay. 5. Air conditioning for the room was turned off for the main hall and only left the walkway. When requested for a fan, was told all has been sent out. Instead, was told to open the window which did not help at all.

Clean room, staff was friendly especially the concierge. Check in experience wasn’t smooth but all in all great value

Beautiful room and excellent amenities