Four Points by Sheraton Batam

Great hotel and very central, which might be a drawback during weekends if facing the market. Can be noisy if you like the quietness (noise level going down from 10:11Pm). Excellent bedding and great service. Swimming pool access hours are quiet extensive. Pool a little short if you want to do laps.

Poorly located, hotel spa is outdated & not poorly run, limited & expensive F&B choices and food is below hotel standards

The facilities and breakfast selection were great. Staff were very friendly and helpful! And I really like how big the single beds are. Highly recommended.

The price for this hotel was good. I stayed a couple nights and thought the value was great. My room was really good. The bed was comfortable, the room was spacious. The bathroom was nice. It was clean and modern. I had an adjoining door in my room. Unfortunately the sound travels though that door very easily and I could hear all the happenings day and night in the room next to me. Not really any privacy and something the hotel should fix. Sound should not travel so freely through those doors. Otherwise I really liked my room. The breakfast buffet was okay. They had western and local food options. The omelet Padang was good. There is a large outside pool with some deck chairs. The pool seemed fine but that whole floor with the pool looked aged and unused. Like a ghost town. The location of the hotel is in a bit of a seedy area. There is an outdoor market across the street with clothing and items for sale. Also nearby are many red light district type bars and massage places. The hotel is walking distance to Burger King and McDonald’s as well as some other restaurants like Sederhana and an Indian food place. Many local people sitting on the sidewalks and just hanging out. The hotel is attached to a dilapidated building which is ugly and an eye sore when looking out your window in the room or at the pool. It is like this area was something better at one time. The staff were good, and inside the hotel was good. The room was nice. Good value.

Area around the hotel good for nightlife but that’s about it really. Bar downstairs is an absolute ripoff charging extortionate prices for alcoholic drinks.

堅苦しくなるような豪華さはなく、設備もスタッフのフレンドリーさもとても居心地が良くリラックスできる場所です。 まさにバタムの我が家と言えます。

The hotel looks a bit small. The restaurant looks a bit plain. But the staff is nice and food also reasonable.

Great place to stay. This is an old building but the Marriott team has done a fantastic job in giving the place a face lift and raise the bar in terms of cleanliness and service. Billy at Front Desk was amazing. Great work all around.

clean , polite & friendly except for the ebar at the ground level ( rip off )

Our first point of contact from Four Points Sheraton was Ardan, who picked us from and to the ferry terminal. He was communicative, prompt and extremely hospitable -- which helped to create a positive first & last impresssion. Absolutely love the breakfast spread which was diverse in local offerings. Location was wonderful, easy to Gojek around. Hotel was clean and bedding was very comfortable. They thoughtfully provided ear plugs as there was a buzzling night market situated directly next to the hotel. Would consider re-booking with the hotel for my next stay if they are able to improve on the following areas: 1) Train more staff to be more fluent in English 2) Change spa operator that is more befitting to the Sheraton/ Marriott Bonvoy branding -- Seem to have a clubbing playlist featuring Rihanna's Umbrella; wasn't equipped with a POS to support digital payment and had to rely on the hotel's POS; Spa's receptionist was not fluent in English and looked flustered when we wanted to book a 9pm slot (even though operating hours stated they closed at 12 midnight). Receptionist tried to convince us to book an earlier slot. 3) Train chefs that man all live cook stations -- e.g. For breakfast, my sunny side up was too runny. And unfortunately, due to low fluency in English, when both chefs were told to re-cook it longer, they misunderstood the request and tossed out the eggs. For Dinner BBQ, to cook thick fish fillets longer.

Friendly staff. Very nice and clean. Good food.

The room was very clean with numerous international charging port for usage. Staffs were friendly and helpful.

친절한 직원.깨끗한 객실

Clean and tidy

Amazing hotel!! Everything was so clean. Staff was very friendly and helpful. Close distance from Nagoya mall. Great value.

Great staff, good location, clean and nice room and good food. Best choice in Batam

The price for this hotel was good. I stayed a couple nights and thought the value was great. My room was really good. The bed was comfortable, the room was spacious. The bathroom was nice. It was clean and modern. I had an adjoining door in my room. Unfortunately the sound travels though that door very easily and I could hear all the happenings day and night in the room next to me. Not really any privacy and something the hotel should fix. Sound should not travel so freely through those doors. Otherwise I really liked my room. The breakfast buffet was okay. They had western and local food options. The omelet Padang was good. There is a large outside pool with some deck chairs. The pool seemed fine but that whole floor with the pool looked aged and unused. Like a ghost town. The location of the hotel is in a bit of a seedy area. There is an outdoor market across the street with clothing and items for sale. Also nearby are many red light district type bars and massage places. The hotel is walking distance to Burger King and McDonald’s as well as some other restaurants like Sederhana and an Indian food place. Many local people sitting on the sidewalks and just hanging out. The hotel is attached to a dilapidated building which is ugly and an eye sore when looking out your window in the room or at the pool. It is like this area was something better at one time. The staff were good, and inside the hotel was good. The room was nice. Good value.

The room is spacious & clean. Staff are helpful & friendly. Areas that need improvement: 1. The bathroom floor is slippery. Prone to accidental fall. 2. Food is bad. Need to engage a proper cook. I got raw chicken & salmon for my dinner. None of the dishes we ordered is hot, including the soup of the noodle. Breakfast is equally disappointing.

Hotel lobby is old and dirty. Surrounding incontinence. Room is sleep for 3 pax and paid for 3 pax, but still required to pay extra for the extra bed! I felt cheated!

The rooms are very clean, but it will be good if the bathroom has accessories for hanging of wet suits. Overall experience is good. The F&B manager, Mr. Ade, is extremely attentive and friendly. The front desk staff is also very knowledgeable and friendly. We enjoy our stay.

The room was very clean with numerous international charging port for usage. Staffs were friendly and helpful.

Great hotel and very central, which might be a drawback during weekends if facing the market. Can be noisy if you like the quietness (noise level going down from 10:11Pm). Excellent bedding and great service. Swimming pool access hours are quiet extensive. Pool a little short if you want to do laps.

The facilities and breakfast selection were great. Staff were very friendly and helpful! And I really like how big the single beds are. Highly recommended.

Great stay, super comfortable bed and friendly staff. Awesome internet connection. Seamless !

The rooms are cleaned and spacious. Breakfast spread was good, except the area aircon not cold. Excellent staff like Kay who attended to our feedback. We had enjoyed our stay in this hotel.

Room was very clean, quality of mattress is good, quiet and good for sleep unlike some hotels too near to mosque with large prayer noise. Suggests improvement: 1) could have more choice of pillow as only thick fluffy in the room. 2)shower water pressure a bit low. 3) breakfast choice limited unlike wide popular choice in I-Hptel Baloi.

The price for this hotel was good. I stayed a couple nights and thought the value was great. My room was really good. The bed was comfortable, the room was spacious. The bathroom was nice. It was clean and modern. I had an adjoining door in my room. Unfortunately the sound travels though that door very easily and I could hear all the happenings day and night in the room next to me. Not really any privacy and something the hotel should fix. Sound should not travel so freely through those doors. Otherwise I really liked my room. The breakfast buffet was okay. They had western and local food options. The omelet Padang was good. There is a large outside pool with some deck chairs. The pool seemed fine but that whole floor with the pool looked aged and unused. Like a ghost town. The location of the hotel is in a bit of a seedy area. There is an outdoor market across the street with clothing and items for sale. Also nearby are many red light district type bars and massage places. The hotel is walking distance to Burger King and McDonald’s as well as some other restaurants like Sederhana and an Indian food place. Many local people sitting on the sidewalks and just hanging out. The hotel is attached to a dilapidated building which is ugly and an eye sore when looking out your window in the room or at the pool. It is like this area was something better at one time. The staff were good, and inside the hotel was good. The room was nice. Good value.

Our first point of contact from Four Points Sheraton was Ardan, who picked us from and to the ferry terminal. He was communicative, prompt and extremely hospitable -- which helped to create a positive first & last impresssion. Absolutely love the breakfast spread which was diverse in local offerings. Location was wonderful, easy to Gojek around. Hotel was clean and bedding was very comfortable. They thoughtfully provided ear plugs as there was a buzzling night market situated directly next to the hotel. Would consider re-booking with the hotel for my next stay if they are able to improve on the following areas: 1) Train more staff to be more fluent in English 2) Change spa operator that is more befitting to the Sheraton/ Marriott Bonvoy branding -- Seem to have a clubbing playlist featuring Rihanna's Umbrella; wasn't equipped with a POS to support digital payment and had to rely on the hotel's POS; Spa's receptionist was not fluent in English and looked flustered when we wanted to book a 9pm slot (even though operating hours stated they closed at 12 midnight). Receptionist tried to convince us to book an earlier slot. 3) Train chefs that man all live cook stations -- e.g. For breakfast, my sunny side up was too runny. And unfortunately, due to low fluency in English, when both chefs were told to re-cook it longer, they misunderstood the request and tossed out the eggs. For Dinner BBQ, to cook thick fish fillets longer.

The room is spacious. Staff are very helpful.

The Hotel staff are very welcoming (Tresia). The room is spacious and clean. The soundproofing needs some improvements as we can hear some singing at night. Hope this feedback can help you to improve your already good place. Thank you so much

Staff tried to cheat money from me. They claimed there was a stain on bed sheets and tried to charge me 90k RP for so called damages, there were no open wounds and yet they claim the blood was mine, i believe the staff tried to cheat money out of me through malicious intent, becareful of such dirty tactics from the staff.

Excellent service. Great room. Front desk all staff were courteous and very helpful specially Turi Food / breakfast could be improved. Room service was great. Overall excellent.

The staff was friendly and provided excellent service. Had a birthday surprise celebration from the team. Thank you so much for the enjoyable experience!

Convenient and good location close to shopping malls and massage centres. Staff is very friendly and helpful.

Great place to stay close to everything, staff are all very friendly and make you fell comfortable, especially Vania &Iqbal who went out of their way to help me

We booked 2 rooms with selection of King size beds but upon check-in, the counter staffs advise that only 1 room is available with king size while another is a double single bed. After making us wait for quite awhile, they told us they managed to allocated as per our booking (king size beds for both rooms) only to find out later and to our dismay both rooms were actually double single beds instead. Not wanting to spoil our holiday we actually bear with it for our 3 days 2 nites there. Also the tv channel for my room always had issue with no signal, even after calling the staff it does not help at all, so basically I go without the tv in the my room. The worse scenario when we were being charged for tv channel fee for $700 for (another room) and we dont even know the channels need to be paid...It was definitely not a pleasant experiences for us and hope no one else shall experience the same.

Great place to stay. This is an old building but the Marriott team has done a fantastic job in giving the place a face lift and raise the bar in terms of cleanliness and service. Billy at Front Desk was amazing. Great work all around.

Our first point of contact from Four Points Sheraton was Ardan, who picked us from and to the ferry terminal. He was communicative, prompt and extremely hospitable -- which helped to create a positive first & last impresssion. Absolutely love the breakfast spread which was diverse in local offerings. Location was wonderful, easy to Gojek around. Hotel was clean and bedding was very comfortable. They thoughtfully provided ear plugs as there was a buzzling night market situated directly next to the hotel. Would consider re-booking with the hotel for my next stay if they are able to improve on the following areas: 1) Train more staff to be more fluent in English 2) Change spa operator that is more befitting to the Sheraton/ Marriott Bonvoy branding -- Seem to have a clubbing playlist featuring Rihanna's Umbrella; wasn't equipped with a POS to support digital payment and had to rely on the hotel's POS; Spa's receptionist was not fluent in English and looked flustered when we wanted to book a 9pm slot (even though operating hours stated they closed at 12 midnight). Receptionist tried to convince us to book an earlier slot. 3) Train chefs that man all live cook stations -- e.g. For breakfast, my sunny side up was too runny. And unfortunately, due to low fluency in English, when both chefs were told to re-cook it longer, they misunderstood the request and tossed out the eggs. For Dinner BBQ, to cook thick fish fillets longer.

All staff are well manner and very helpful…happy with the services and rooms

Forced into a smoking room. Unresponsive staff Useless manager

Great stay with a great location. Easy and cheap to get around by taxi or pte car.

Great hotel and very central, which might be a drawback during weekends if facing the market. Can be noisy if you like the quietness (noise level going down from 10:11Pm). Excellent bedding and great service. Swimming pool access hours are quiet extensive. Pool a little short if you want to do laps.

Good location. Good breakfast

Good location for shopping and entertainment

Convenient and good location close to shopping malls and massage centres. Staff is very friendly and helpful.

near to ferry terminal , short driving distance to other location to grand mall bcs mall

Although not much attractive options at the immediate surroundings, the hotel itself is worth staying at. The location is also quite convenient for grab users at it sits between harbour bay terminal and Nagoya hill mall. For breakfast, I would recommend the local options just outside the hotel to support the locals.

The price for this hotel was good. I stayed a couple nights and thought the value was great. My room was really good. The bed was comfortable, the room was spacious. The bathroom was nice. It was clean and modern. I had an adjoining door in my room. Unfortunately the sound travels though that door very easily and I could hear all the happenings day and night in the room next to me. Not really any privacy and something the hotel should fix. Sound should not travel so freely through those doors. Otherwise I really liked my room. The breakfast buffet was okay. They had western and local food options. The omelet Padang was good. There is a large outside pool with some deck chairs. The pool seemed fine but that whole floor with the pool looked aged and unused. Like a ghost town. The location of the hotel is in a bit of a seedy area. There is an outdoor market across the street with clothing and items for sale. Also nearby are many red light district type bars and massage places. The hotel is walking distance to Burger King and McDonald’s as well as some other restaurants like Sederhana and an Indian food place. Many local people sitting on the sidewalks and just hanging out. The hotel is attached to a dilapidated building which is ugly and an eye sore when looking out your window in the room or at the pool. It is like this area was something better at one time. The staff were good, and inside the hotel was good. The room was nice. Good value.

This hotel stands out like a jewel in a very run down area

Our first point of contact from Four Points Sheraton was Ardan, who picked us from and to the ferry terminal. He was communicative, prompt and extremely hospitable -- which helped to create a positive first & last impresssion. Absolutely love the breakfast spread which was diverse in local offerings. Location was wonderful, easy to Gojek around. Hotel was clean and bedding was very comfortable. They thoughtfully provided ear plugs as there was a buzzling night market situated directly next to the hotel. Would consider re-booking with the hotel for my next stay if they are able to improve on the following areas: 1) Train more staff to be more fluent in English 2) Change spa operator that is more befitting to the Sheraton/ Marriott Bonvoy branding -- Seem to have a clubbing playlist featuring Rihanna's Umbrella; wasn't equipped with a POS to support digital payment and had to rely on the hotel's POS; Spa's receptionist was not fluent in English and looked flustered when we wanted to book a 9pm slot (even though operating hours stated they closed at 12 midnight). Receptionist tried to convince us to book an earlier slot. 3) Train chefs that man all live cook stations -- e.g. For breakfast, my sunny side up was too runny. And unfortunately, due to low fluency in English, when both chefs were told to re-cook it longer, they misunderstood the request and tossed out the eggs. For Dinner BBQ, to cook thick fish fillets longer.

Good location. Good breakfast

Poorly located, hotel spa is outdated & not poorly run, limited & expensive F&B choices and food is below hotel standards

Excellent service. Great room. Front desk all staff were courteous and very helpful specially Turi Food / breakfast could be improved. Room service was great. Overall excellent.

The rooms are cleaned and spacious. Breakfast spread was good, except the area aircon not cold. Excellent staff like Kay who attended to our feedback. We had enjoyed our stay in this hotel.

Room was very clean, quality of mattress is good, quiet and good for sleep unlike some hotels too near to mosque with large prayer noise. Suggests improvement: 1) could have more choice of pillow as only thick fluffy in the room. 2)shower water pressure a bit low. 3) breakfast choice limited unlike wide popular choice in I-Hptel Baloi.

Area around the hotel good for nightlife but that’s about it really. Bar downstairs is an absolute ripoff charging extortionate prices for alcoholic drinks.

The room is spacious & clean. Staff are helpful & friendly. Areas that need improvement: 1. The bathroom floor is slippery. Prone to accidental fall. 2. Food is bad. Need to engage a proper cook. I got raw chicken & salmon for my dinner. None of the dishes we ordered is hot, including the soup of the noodle. Breakfast is equally disappointing.

Nothing special regarding this hotel breakfast service of food limited

Only few decent restaurants nearby. Not worth to pay for the breakfast as the food variety is less and not tempting. Everything are good except F&B

Our first point of contact from Four Points Sheraton was Ardan, who picked us from and to the ferry terminal. He was communicative, prompt and extremely hospitable -- which helped to create a positive first & last impresssion. Absolutely love the breakfast spread which was diverse in local offerings. Location was wonderful, easy to Gojek around. Hotel was clean and bedding was very comfortable. They thoughtfully provided ear plugs as there was a buzzling night market situated directly next to the hotel. Would consider re-booking with the hotel for my next stay if they are able to improve on the following areas: 1) Train more staff to be more fluent in English 2) Change spa operator that is more befitting to the Sheraton/ Marriott Bonvoy branding -- Seem to have a clubbing playlist featuring Rihanna's Umbrella; wasn't equipped with a POS to support digital payment and had to rely on the hotel's POS; Spa's receptionist was not fluent in English and looked flustered when we wanted to book a 9pm slot (even though operating hours stated they closed at 12 midnight). Receptionist tried to convince us to book an earlier slot. 3) Train chefs that man all live cook stations -- e.g. For breakfast, my sunny side up was too runny. And unfortunately, due to low fluency in English, when both chefs were told to re-cook it longer, they misunderstood the request and tossed out the eggs. For Dinner BBQ, to cook thick fish fillets longer.