Aston Inn Gideon Batam

The location was fantastic, making it convenient to explore the city. The staffs were friendly and helpful. The facilities were great and offer everything that I need for a comfortable stay. The cleanliness of the property was excellent and ensuring a pleasant and hygienic environment throughout my stay.

When we arrived Hotel, the Staff couldn’t find our reservation and compensate us for Free Upgrade room to Family Suite.

IT technology made checking in more up dated. Pleasant staff except for some conversional languages problems.

Overall I’m satisfied except that the air conditioning in the cafeteria and cafe areas were very poor, not cold in fact stuff & poor ventilation due to aircon were switched off most of the day

綺麗な寝具、広くて快適な部屋、便利な立地であったが2点ほど問題があった、 チェックイン後にカードキーが動作せず、エレベーターで上に上がらず。交換したが翌日にも同じことがありまた交換。 2日目にシャワーのお湯が出なくなり部屋を移動。その際、わざわざサインをしにロビーに降りさせられる。ホスピタリティは低い。

We booked n emphasised 3 pax in a room. But instead not given extra beddings, towels, pillows n blankets or even bed for 3rd pax. Instead request we hv to pay extra 350,000Rp per room per night. In-House massage was even worst. Book for 3 masseuse but only 2 show up. 2nd night massage was even worst! 2 young inexperienced masseuse which keep on playing wif hp, using 1 hand to massage 1 hand on hp. Very disappointed n upset! Hopefully on our next visit we sincerely hope tt tis Massage Parlour will improve! Breakfast is a failure!

Near market place n malls. Provision of hotel taxi.

Bedsheets, pillows are not clean. Smell and look dirty. The towels are yellowish grey, the hotel should find a better laundry vendor to handle the washing. It makes all of us scared of bathing. The shower cream and shampoo are so low grade that we could not take a proper shower. Hotel can consider using soap dispenser to reduce wastage, if that is what the hotel is trying to do. The quality of the local dishes were surprisingly bad. The usual staple of mee goreng and fried rice cannot even meet normal indonesian standard.

Check in was fast. Breakfast was good room clean..

Location was good. Breakfast some bowls cups were stained not properly cleaned. Some staff were seen coughing and did not wash hands After touching thier hair. The tables can be cleaned better some flies were seen. Everything can be improved slightly more.

Good location, good breakfast, room is clean

Power point switch not working in room 208. Room was also dirty. Got cockroach in the room

Pros : The breakfast buffet was excellent. Place is near to 2 malls and there are many massage places. Cons : There are a lot of small cockroaches in the room and they don’t change the bedsheets. Very dusty. You need to wait for 5-10 mins for the water to turn to warm for showering. Shower gel and shampoo is also limited. They don’t supply new ones if you don’t request from housekeeping. You need to put the sign - Please clean my room or else your room will not be cleaned at all.

Everything is good, expect for room cleaning always forget to give full set of toilette… (eg. Towels, shower/shampoo gels, shower cap)

Location is good and convenience with lots of eateries and massage shops. Near 2 shopping malls. But breakfast buffet is really not good. Room cleanliness can be improved, my daughter was itching all over her body.

My room was infected with cockroaches

Decent property in the area that's close walking distance to malls and lots of food options. Decent cleanliness, though can tell there is a layer of dust on the toilet walls. Can do with better maintenance.

The Hotel is located very near to BCS Mall and the Grand Batam Mall.There are eateries, shops and massage parlors in its vicinity which makes this place indeed suitable for shoppers to fulfill the touristy shopping and appetite needs. The hotel staff are friendly and the Superior room is decently and adequately furnished, except for amenities and that the hot shower took a little while to turn on. The fridge in my room is actually not functioning. Morning Breakfast is a simple spread and restaurant can get overly crowded with food serving running out fast and replenishment being slow. Generally its alright and would recommend for short overnight getaway stay.

Slightly old, good location to nearby shopping mall and eateries

The staff are friendly, the room is clean and comfortable, only the internet is not so good in the room. Over all, is good to stay with family. Happy to stay in Aston. Will always book/stay in aston hotel.

Book a family room for our family of 2 adults and 2 kids. The Family room is spacious and clean. Staff are courteous and helpful. Hotel location is very good with many eateries, massage parlors, 2 big shopping malls (1 old & 1 new), plenty retail shops and even a wet market all within short walking distance. Overall good value for money and highly recommended.

I’ve stayed in this hotel before and was happy, this time I stayed I was giving a smoking room which i do not smoke. Although they tried to spray some air freshener the smoke smell is already in the main room, ie curtains carpet and linen. I even went and bought my own air freshener to try and rid some of the smell. Shower head kept falling off and unable to get pressure from the rain head, diverter valve needs cleaning or replacing to allow enough water through. Hotel staff are amazing and friendly and very patient.

Best location! Near 2 shopping malls and a big food court opp. I travel to Batam twice or more a year, this hotel is my everytime choice. I had been booking the deluxe room but this time i booked a larger room De Luxe but was disappointed tho i paid extra for it. There is no table to have your meal if u pack food to eat in your room. Only table available is the dressing table. When we asked the staff for a table, they gave us a 'kind' of stare and suggested us to eat at the lobby instead. In the end, we have to move a table from the smoking room and return after our meal everyday. Do NOT book the De Luxe room. Not comfy, inconvenient n too bright - the room light up after 6am!

This is my 2nd stay with Aston Inn Gideon Batam over the past 2 months. It's not an overstatement to say that they are the best hotel in the Penuin area. Surrounded by massage centers within 200m, most crowned with an average rating of 4.9 stars on Google Reviews, if you're prepared to be blown away by massage paradise, this is the place to be. The restaurant within the hotel only serves breakfast, but you will be spoilt for choices with great tasting local food, all within walking distance at any time of the day. The sound insulation of the hotel room was exceptional as we were not able to hear the slightest noise at all from outside the windows, the corridors and the neighboring rooms. View was not a priority for us at all, the hotel was neither situated by the sea nor was it a tall building. So, please do not expect any breathtaking views, we're just thankful that it let's in enough sunlight. TL;DR? This hotel is best for location, good service, location, great comfort, convenience, excellent value and most importantly, location.

Booked the family room. There are 3 twin beds and it was really spacious and great location to nearby BCS and Grand Batam Mall.

Our room near to mosque so early morning prayers and bext room baby cried whole night

It's location is most important plus point. Breakfast buffet and restaurant staff was great. Checkout took awfully long time. Room was quite basic with just 1 small Aircon-unit even for a big family room thus took a lot of time to cool down. Inside room amenities are below average. Linen and towels were old and rundown. Room service took forever to bring anything.

When we arrived Hotel, the Staff couldn’t find our reservation and compensate us for Free Upgrade room to Family Suite.

IT technology made checking in more up dated. Pleasant staff except for some conversional languages problems.

Checking in process was smooth.

Clean, convenient and friendly staff. Recommend.

Like - walkable to market and several shopping malls Dislike - cleanliness is a minus with dirty glasses, towels. Front desk is understaffed, and unhelpful.

The counter staff n other support staff are helpful, friiendly n patient. There is a simple breakfast too.

Great location. Market is just nearby n grand Batam mall is less than 10 mins walk. Friendly n helpful staff.

Best location! Near 2 shopping malls and a big food court opp. I travel to Batam twice or more a year, this hotel is my everytime choice. I had been booking the deluxe room but this time i booked a larger room De Luxe but was disappointed tho i paid extra for it. There is no table to have your meal if u pack food to eat in your room. Only table available is the dressing table. When we asked the staff for a table, they gave us a 'kind' of stare and suggested us to eat at the lobby instead. In the end, we have to move a table from the smoking room and return after our meal everyday. Do NOT book the De Luxe room. Not comfy, inconvenient n too bright - the room light up after 6am!

It's location is most important plus point. Breakfast buffet and restaurant staff was great. Checkout took awfully long time. Room was quite basic with just 1 small Aircon-unit even for a big family room thus took a lot of time to cool down. Inside room amenities are below average. Linen and towels were old and rundown. Room service took forever to bring anything.

Excellent location n friendly staff.. Will stay there again.

Very close to key areas - massage, malls, food, convenience stores

The Hotel is located very near to BCS Mall and the Grand Batam Mall.There are eateries, shops and massage parlors in its vicinity which makes this place indeed suitable for shoppers to fulfill the touristy shopping and appetite needs. The hotel staff are friendly and the Superior room is decently and adequately furnished, except for amenities and that the hot shower took a little while to turn on. The fridge in my room is actually not functioning. Morning Breakfast is a simple spread and restaurant can get overly crowded with food serving running out fast and replenishment being slow. Generally its alright and would recommend for short overnight getaway stay.

Good location, near to wet market, A2 Food Court, coffee shop, BCS mall and Grand Batam.

Book a family room for our family of 2 adults and 2 kids. The Family room is spacious and clean. Staff are courteous and helpful. Hotel location is very good with many eateries, massage parlors, 2 big shopping malls (1 old & 1 new), plenty retail shops and even a wet market all within short walking distance. Overall good value for money and highly recommended.

Great location. Market is just nearby n grand Batam mall is less than 10 mins walk. Friendly n helpful staff.

Best location! Near 2 shopping malls and a big food court opp. I travel to Batam twice or more a year, this hotel is my everytime choice. I had been booking the deluxe room but this time i booked a larger room De Luxe but was disappointed tho i paid extra for it. There is no table to have your meal if u pack food to eat in your room. Only table available is the dressing table. When we asked the staff for a table, they gave us a 'kind' of stare and suggested us to eat at the lobby instead. In the end, we have to move a table from the smoking room and return after our meal everyday. Do NOT book the De Luxe room. Not comfy, inconvenient n too bright - the room light up after 6am!

Easy access to shopping and food.

This is my 2nd stay with Aston Inn Gideon Batam over the past 2 months. It's not an overstatement to say that they are the best hotel in the Penuin area. Surrounded by massage centers within 200m, most crowned with an average rating of 4.9 stars on Google Reviews, if you're prepared to be blown away by massage paradise, this is the place to be. The restaurant within the hotel only serves breakfast, but you will be spoilt for choices with great tasting local food, all within walking distance at any time of the day. The sound insulation of the hotel room was exceptional as we were not able to hear the slightest noise at all from outside the windows, the corridors and the neighboring rooms. View was not a priority for us at all, the hotel was neither situated by the sea nor was it a tall building. So, please do not expect any breathtaking views, we're just thankful that it let's in enough sunlight. TL;DR? This hotel is best for location, good service, location, great comfort, convenience, excellent value and most importantly, location.

Everything within access & walking area for my needs. Massage parlours plenty, food everywhere, malls newrby, wet/dry market is just a stone away. Most of all what i love this place is that it is safe to move around

Excellent location n friendly staff.. Will stay there again.

Bedsheets, pillows are not clean. Smell and look dirty. The towels are yellowish grey, the hotel should find a better laundry vendor to handle the washing. It makes all of us scared of bathing. The shower cream and shampoo are so low grade that we could not take a proper shower. Hotel can consider using soap dispenser to reduce wastage, if that is what the hotel is trying to do. The quality of the local dishes were surprisingly bad. The usual staple of mee goreng and fried rice cannot even meet normal indonesian standard.

Hotel Breakfast, if hotel is full, morning many customers taking food, staff refill the food too slow, breakfast start 6 a.m but fried egg section only start at 7a.m,.

The Hotel is located very near to BCS Mall and the Grand Batam Mall.There are eateries, shops and massage parlors in its vicinity which makes this place indeed suitable for shoppers to fulfill the touristy shopping and appetite needs. The hotel staff are friendly and the Superior room is decently and adequately furnished, except for amenities and that the hot shower took a little while to turn on. The fridge in my room is actually not functioning. Morning Breakfast is a simple spread and restaurant can get overly crowded with food serving running out fast and replenishment being slow. Generally its alright and would recommend for short overnight getaway stay.

All are decent except for breakfast, decent variety but taste no good. Service is good.

Good location, good breakfast, room is clean

We booked n emphasised 3 pax in a room. But instead not given extra beddings, towels, pillows n blankets or even bed for 3rd pax. Instead request we hv to pay extra 350,000Rp per room per night. In-House massage was even worst. Book for 3 masseuse but only 2 show up. 2nd night massage was even worst! 2 young inexperienced masseuse which keep on playing wif hp, using 1 hand to massage 1 hand on hp. Very disappointed n upset! Hopefully on our next visit we sincerely hope tt tis Massage Parlour will improve! Breakfast is a failure!

Location is good and convenience with lots of eateries and massage shops. Near 2 shopping malls. But breakfast buffet is really not good. Room cleanliness can be improved, my daughter was itching all over her body.

Breakfast cooked food not very appetising.

Rooms and check in all good. However, breakfast was very slow. It should start at 6 am but a number of items were not ready. The egg station was slow and also didn’t start until way past 6 am. They were much better previously but things have deteriorated. Many of us go out for golfing and we need the early start

It's location is most important plus point. Breakfast buffet and restaurant staff was great. Checkout took awfully long time. Room was quite basic with just 1 small Aircon-unit even for a big family room thus took a lot of time to cool down. Inside room amenities are below average. Linen and towels were old and rundown. Room service took forever to bring anything.