Is parking available at the hotel?

Yes, free self-parking is available on-site.

Does the hotel allow pets?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 14:00 to 23:30, and check-out is at 12:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Yes, airport shuttle services are available, but the pricing and arrangement details are not specified.

What accessibility features does the hotel offer?

The property features step-free entrances and wheelchair-accessible facilities in public areas, but specific details about room accessibility are not provided.

Where is the hotel located in relation to nearby attractions?

The hotel is centrally located in Batam, just a 3-minute drive from Nagoya Hill Mall and 7 minutes from Batam Centre Ferry Terminal. It is also close to BCS Mall and Grand Batam Mall, approximately 1.5 mi and 1.8 mi away respectively.

What are the hotel's policies for children?

Children are allowed at the property, but specific age policies for free stays are not mentioned.

Aston Nagoya City Hotel in Lubuk Baja

Average nightly price at Aston Nagoya City Hotel by month, last 12 months (USD)
Month	Average price
January	US$44
February	US$43
March	US$40
April	US$42
May	US$51
June	US$46
July	US$47
August	US$56
September	US$49
October	US$53
November	US$58
December	US$59

What guests think

Aston Nagoya City Hotel is praised for its convenient location near Nagoya Hill Mall, abundant eateries and spas, and friendly, efficient staff, offering solid value for short city breaks and easy access around Batam.

Rooms are generally spacious and comfortable with smart TVs, but multiple guests report weak air conditioning, occasional hot water shortages, and bathrooms without a shower screen that leave floors wet. Facilities are limited, with several reviews noting there is no gym or pool, and breakfast is often described as tasty with good variety yet can be crowded, with limited options for vegetarians or vegans. Cleanliness is usually acceptable though some reviews mention stains, odors, or housekeeping lapses. Expect a convenient, budget-friendly base with trade-offs in amenities and occasional inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

No gym or pool is repeatedly noted. Some guests experienced elevator capacity or downtime and found the single key card per room inconvenient.

Related guest reviews

8

Kalsum

19 Jun 2023

·

Stayed 1 night

Food is variety and good but no gym and swimming pool.

8

Hock Chye

20 Mar 2023

·

Stayed 1 night

So far everything is pleasing, perhaps hotel should provide free transport for the Guests to Nagoya Hill Shopping Mall.

10

Gaius

13 Aug 2025

·

Stayed 2 nights

a pleasant 2N stay, hotel is located within walking distance to Nagoya Mall (if you don't mind the walking route) or you can book a Grab ride which is less than 5mins drive. Connecting rooms are available There are Eateries & Massage places just outside hotel, First Spa (24hrs) is within 5mins walking distance Bed is comfortable with 2 pillows Side note, hotel only issue 1 key card, extra key card can be requested with a refundable deposit There is no shower screen door so floor area would be wet after shower

6

Hui Min

18 Nov 2023

·

Stayed 2 nights

The staff are friendly but the facilities is average

10

Raphael

16 Nov 2023

·

Stayed 2 nights

Efficient check in. Good to see effort to minimise paper use and option for guest to reuse linen and towels.

10

YONGHAK

11 Jun 2025

·

Stayed 2 nights

호텔 수영장이 없는 가성비 좋은 호텔입니다. 조식이 무료로 제공되고, 조식메뉴도 훌륭한 것 같아요. 시설 깔끔하고 엘리베이터에 카드키 대면 자기방이 있는 층이 저절로 선택됩니다. 방에 있는 TV로 유튜브, 넥플릭스 등 시청 가능하구요. 호텔 정문 앞과 주변에 마사지샾, 카페, 식당 들 무수히 많습니다. 가까운 곳에 나고야힐 몰도 있구요. 재방문 의사 100% 호텔립니다.

2

Seah

5 Jun 2023

·

Stayed 3 nights

Lousy hotel. Booking advance smoking room end up not available. Sink was struck can’t drain water.room service was bad. No car park available outside hotel enterance for guests . Room was small maybe hit the TV when walking around the bed. Only tow lifts operating and so many floors

6

Saimon

3 Mar 2024

·

Stayed 1 night

Everything was fine except the elevator and breakfast activity. Why one of the elevator was shutdown during peak hours @when there is two section time frame given for breakfast timing? The lacking of manpower during breakfast makes the area congested. Tables were not supply with napkin or tissue papers.

8

Cerina

22 May 2023

·

Stayed 1 night

Our stays are comfortable. The hotel is clean n quite new. The only issue is there is no gym/pool in this hotel.

6

Say Ping Eric

3 Jan 2024

·

Stayed 1 night

Hotel only provides one room card for 2 person which is very inconvenient as both have to always travel together. Breakfast can be better in more varieties.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Often described as clean and relatively new, but several reviews note stained linens, lingering odors, or missed bathroom cleaning.

Related guest reviews

10

Millie

26 Jan 2023

·

Stayed 4 nights

New Hotel, very clean rooms, very comfy beds. Has Google Assistant in room.

8

Wai Leng

31 Mar 2024

·

Stayed 2 nights

Bedsheets, cups, stirrers have stains. Missing of one coffee cup in 1 of our room. Shampoo n body wash did not refill. Toilet bowl smelly. Room has some weird smell. Bathroom no clothes hanger. Compilatory water should provide 4 bottles instead. Overall non smoking rooms are acceptable. This hotel is accessible to many eatery, supermarts, massage etc

10

Beng khoon

23 Oct 2025

·

Stayed 2 nights

The best part of this stay is the location; you will never be short of food where the eateries are in abundance! If you talk about having live seafood, try Mama live seafood restaurant, it’s underrated and the price is so reasonable. The property is new, clean and tidy. Staffs are fantastic; so friendly and accommodating. The only setback I have is the water heater, hot water don’t last long, so please have a quick shower before it ran out! Other than this, for the price of the stay, location and cleanliness of the property: it’s worth it !

8

Catherine

2 Oct 2023

·

Stayed 2 nights

The toliet need to be clean and the amenities provided must be sufficient. The sheet spotted will be better it clean.

10

Byungjoo

9 Feb 2026

·

Stayed 3 nights

이 리뷰를 써야하나 그냥 지나쳐야하나 참 고민이 많았습니다. 저희야 한달 해외살기 중이라 이번일이 에피소드가 될 수 있지만 모처럼 가족이나 연인끼리 5,6일 정도로 여행을 오셨다면, 여행을 망칠 수도 있을 것 같아 이렇게 리뷰를 남깁니다. 자정이었습니다. 잘 준비를 하는 도중 세탁기실에서 주방쪽으로 작은 점들이 조금씩 움직이는 것이 보였습니다. 바로 바선생. 그것도 한두마리가 아닌 6~7마리 정도가 주방을 수색하고 있었습니다. 저는 충격에 빠져 나올세도 없이 바로 가방에 있던 벌레기피제를 난사했습니다. 그러자 그 녀석들이 세탁기실로 후퇴하기 시작했죠. 저는 이 기세를 몰아 세탁기실까지 침투해서 벌레기피제를 난사했습니다. 그때만해도 제가 승리할거라 생각했던 생각은 착각있었습니다. 벌레기피제의 영향이었을까요. 세탁기실 바닥의 카페트 밑에서 한번에 20~30마리의 바선생들이 쏟아져 나왔습니다. 결국 저는 후퇴하게 되었고 주방에 데드라인을 치고 새벽 2시 넘어서 까지 농성을 할 수밖에 없었습니다. 아내는 방에 불끄면 바선생이 들어올까봐 불을 켜놓은 채로 잠을 청했고, 결국 제대로 숙면을 취하지도 못 하고 다음날 패잔병처럼 다른 호텔로 옮겼습니다. 총 4박5일을 결제했지만 1박만 겨우 넘기고 그 곳을 빠져 나왔습니다. 돈이 문제가 아니라 생존의 문제였기 때문이었습니다. 침대는 주저앉았고 변기커버는 흔들거리고 쇼파는 얼룩이져서 변색됐고 이건 뭐 관리가 제대로 되고 있는지 의문인 곳 입니다. 그래도 관리자분께서 새벽까지 응대해주셔서 감사했습니다. 주저앉은 침대나 흔들리는 변기커버, 얼룩진 쇼파, 돌풍소리 같은 에어컨 등 부족한 부분에 조금 더 관리가 된다면 좋을 것 같습니다.

8

Kaye Marilyn

22 Apr 2025

·

Stayed 6 nights

Hotel was great value for money, rooms cleaned daily,breakfast included in price with plenty of choice and staff were very nice.

10

Quah Seok

21 Jan 2024

·

Stayed 1 night

Clean and safe

2

See

23 Jun 2023

·

Stayed 2 nights

The aircon in the room not cold at all even you have adjusted to the lowest. Changed another room also the same. Floor is dirty and sandy. Worst part is found long hair on the toilet floor believe was from previous guest. In room there is a mini Ipad with Hey Google function. The alarm trigger at 5am in the morning which I didn't even set it. Believe was from from guest setting.

8

Cerina

22 May 2023

·

Stayed 1 night

Our stays are comfortable. The hotel is clean n quite new. The only issue is there is no gym/pool in this hotel.

10

Gek Hwee

29 May 2024

·

Stayed 1 night

Hotel was clean and breakfast option has variety.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and often spacious with comfy beds and smart TVs. Recurring issues include weak air conditioning, hot water running out, and bathrooms without a shower screen that leave floors wet.

Related guest reviews

6

Sing Kok

20 Jun 2025

·

Stayed 1 night

Aircon in the room is not cool, feel hot, sweating and stuffy

10

FARHAN

18 Apr 2025

·

Stayed 1 night

Greeted by security that helped me with my bags. Concierge cleared me within 5 minutes. The room was quite spacious and quite comfortable. The hotel is located nearby a lot of food stalls.

10

Gaius

13 Aug 2025

·

Stayed 2 nights

a pleasant 2N stay, hotel is located within walking distance to Nagoya Mall (if you don't mind the walking route) or you can book a Grab ride which is less than 5mins drive. Connecting rooms are available There are Eateries & Massage places just outside hotel, First Spa (24hrs) is within 5mins walking distance Bed is comfortable with 2 pillows Side note, hotel only issue 1 key card, extra key card can be requested with a refundable deposit There is no shower screen door so floor area would be wet after shower

4

Abd Halim

31 Jan 2024

·

Stayed 2 nights

Aircon rooms didn’t works as it suppose to be ..

10

patrick

9 Apr 2023

·

Stayed 2 nights

Hotel driving is good , room is big so is the toilet & shower , TV got netflix Disney , air con is good too

10

Beng khoon

23 Oct 2025

·

Stayed 2 nights

The best part of this stay is the location; you will never be short of food where the eateries are in abundance! If you talk about having live seafood, try Mama live seafood restaurant, it’s underrated and the price is so reasonable. The property is new, clean and tidy. Staffs are fantastic; so friendly and accommodating. The only setback I have is the water heater, hot water don’t last long, so please have a quick shower before it ran out! Other than this, for the price of the stay, location and cleanliness of the property: it’s worth it !

10

YONGHAK

11 Jun 2025

·

Stayed 2 nights

호텔 수영장이 없는 가성비 좋은 호텔입니다. 조식이 무료로 제공되고, 조식메뉴도 훌륭한 것 같아요. 시설 깔끔하고 엘리베이터에 카드키 대면 자기방이 있는 층이 저절로 선택됩니다. 방에 있는 TV로 유튜브, 넥플릭스 등 시청 가능하구요. 호텔 정문 앞과 주변에 마사지샾, 카페, 식당 들 무수히 많습니다. 가까운 곳에 나고야힐 몰도 있구요. 재방문 의사 100% 호텔립니다.

2

See

23 Jun 2023

·

Stayed 2 nights

The aircon in the room not cold at all even you have adjusted to the lowest. Changed another room also the same. Floor is dirty and sandy. Worst part is found long hair on the toilet floor believe was from previous guest. In room there is a mini Ipad with Hey Google function. The alarm trigger at 5am in the morning which I didn't even set it. Believe was from from guest setting.

8

Emmanuel

6 Feb 2023

·

Stayed 1 night

Nice hotel and clean. Breakfast was very good. In the morning there was no hot water for shower ( hotel was fully booked but that is no excuse)

10

Zainah

26 May 2023

·

Stayed 1 night

Room us big spacious clean

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and check-in is efficient; some guests also appreciated WhatsApp responsiveness. Occasional issues include difficulty reaching the front desk via the in-room device and breakfast staffing at peak times.

Related guest reviews

10

FARHAN

18 Apr 2025

·

Stayed 1 night

Greeted by security that helped me with my bags. Concierge cleared me within 5 minutes. The room was quite spacious and quite comfortable. The hotel is located nearby a lot of food stalls.

4

Verena

13 Jun 2024

·

Stayed 2 nights

They don’t have a normal lan line telephone in the room so you can’t even connect to front desk accessibly. Will have to connect to them using their Google nest which does not work upon repeated attempts. Simple function as accessing to front desk problem, reckon should not stay here.

8

Pauline SH

4 Oct 2023

·

Stayed 1 night

Very convenient location with lots of cheap and good eateries, supermarket, helpful staff,

10

Paul

24 May 2025

·

Stayed 2 nights

Friendly staff and convenient area.

10

Haiqel

3 Jul 2025

·

Stayed 1 night

Great location and friendly staff and love it

8

Kaye Marilyn

22 Apr 2025

·

Stayed 6 nights

Hotel was great value for money, rooms cleaned daily,breakfast included in price with plenty of choice and staff were very nice.

10

Raphael

16 Nov 2023

·

Stayed 2 nights

Efficient check in. Good to see effort to minimise paper use and option for guest to reuse linen and towels.

6

Saimon

3 Mar 2024

·

Stayed 1 night

Everything was fine except the elevator and breakfast activity. Why one of the elevator was shutdown during peak hours @when there is two section time frame given for breakfast timing? The lacking of manpower during breakfast makes the area congested. Tables were not supply with napkin or tissue papers.

10

Daphne

31 Mar 2024

·

Stayed 3 nights

3rd time staying at this hotel . Really like the environment around there and of cos the service in the hotel .

10

Philip Ang

27 Mar 2024

·

Stayed 2 nights

Due to the hot weather, air conditioning system not at its peak or under capacity. Friendly, helpful and courteous staffs. Convenient, next to food court.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Widely praised for being close to Nagoya Hill Mall, plentiful eateries and spas, and easy Grab access; convenient for short stays.

Related guest reviews

10

FARHAN

18 Apr 2025

·

Stayed 1 night

Greeted by security that helped me with my bags. Concierge cleared me within 5 minutes. The room was quite spacious and quite comfortable. The hotel is located nearby a lot of food stalls.

10

Gaius

13 Aug 2025

·

Stayed 2 nights

a pleasant 2N stay, hotel is located within walking distance to Nagoya Mall (if you don't mind the walking route) or you can book a Grab ride which is less than 5mins drive. Connecting rooms are available There are Eateries & Massage places just outside hotel, First Spa (24hrs) is within 5mins walking distance Bed is comfortable with 2 pillows Side note, hotel only issue 1 key card, extra key card can be requested with a refundable deposit There is no shower screen door so floor area would be wet after shower

8

Pauline SH

4 Oct 2023

·

Stayed 1 night

Very convenient location with lots of cheap and good eateries, supermarket, helpful staff,

10

Wai Mun

14 Aug 2023

·

Stayed 2 nights

Near to Nagoya shopping centre, Love Seafood restaurant.

10

Paul

24 May 2025

·

Stayed 2 nights

Friendly staff and convenient area.

10

Beng khoon

23 Oct 2025

·

Stayed 2 nights

The best part of this stay is the location; you will never be short of food where the eateries are in abundance! If you talk about having live seafood, try Mama live seafood restaurant, it’s underrated and the price is so reasonable. The property is new, clean and tidy. Staffs are fantastic; so friendly and accommodating. The only setback I have is the water heater, hot water don’t last long, so please have a quick shower before it ran out! Other than this, for the price of the stay, location and cleanliness of the property: it’s worth it !

10

Jeevita

12 Jan 2025

·

Stayed 1 night

Area is near malls that can be accessed by grab. Massage parlours and salons made it a great weekend for a girls outing..

8

Yap

29 Oct 2023

·

Stayed 1 night

It is quite a new hotel. Contemporary and sleek design..Check in and check out smooth transition. V centralized area. Nearby have shopping malls and eateries

10

Linda

1 Jan 2023

·

Stayed 19,357 nights

Very accessible and so many eateries. Don't need to go so far for spa treatment because there was one located opp the hotel. Overall was satisfied and definitely will make a come back.

8

Kamariah

13 Aug 2023

·

Stayed 2 nights

Good location and convenience to assess to anywhere. Hotel quite clean with approachable staffs.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly described as good with plenty of variety and sometimes included. It can get crowded at peak times, and options for vegetarians or vegans are limited.

Related guest reviews

8

Kalsum

19 Jun 2023

·

Stayed 1 night

Food is variety and good but no gym and swimming pool.

8

Phervin

3 Nov 2025

·

Stayed 1 night

No options for vegans/ vegetarians. Soap dispenser in shower was hardly dispensing.

10

NATHAN

29 Jan 2023

·

Stayed 1 night

Clean , break fast was good , staff friendly

8

Kaye Marilyn

22 Apr 2025

·

Stayed 6 nights

Hotel was great value for money, rooms cleaned daily,breakfast included in price with plenty of choice and staff were very nice.

10

YONGHAK

11 Jun 2025

·

Stayed 2 nights

호텔 수영장이 없는 가성비 좋은 호텔입니다. 조식이 무료로 제공되고, 조식메뉴도 훌륭한 것 같아요. 시설 깔끔하고 엘리베이터에 카드키 대면 자기방이 있는 층이 저절로 선택됩니다. 방에 있는 TV로 유튜브, 넥플릭스 등 시청 가능하구요. 호텔 정문 앞과 주변에 마사지샾, 카페, 식당 들 무수히 많습니다. 가까운 곳에 나고야힐 몰도 있구요. 재방문 의사 100% 호텔립니다.

6

Saimon

3 Mar 2024

·

Stayed 1 night

Everything was fine except the elevator and breakfast activity. Why one of the elevator was shutdown during peak hours @when there is two section time frame given for breakfast timing? The lacking of manpower during breakfast makes the area congested. Tables were not supply with napkin or tissue papers.

8

Emmanuel

6 Feb 2023

·

Stayed 1 night

Nice hotel and clean. Breakfast was very good. In the morning there was no hot water for shower ( hotel was fully booked but that is no excuse)

8

muthukumaran

18 Dec 2022

·

Stayed 2 nights

Everything is fine and good. Breakfast too crowded to get a seat. Staffs helping to find a table. Excellent

10

Gek Hwee

29 May 2024

·

Stayed 1 night

Hotel was clean and breakfast option has variety.

6

Say Ping Eric

3 Jan 2024

·

Stayed 1 night

Hotel only provides one room card for 2 person which is very inconvenient as both have to always travel together. Breakfast can be better in more varieties.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $142	17 $64
18 $36	19 $52	20 $36	21 $40	22 $40	23 $42	24 $48
25 $36	26 $36	27 $36	28 $36	29 $36	30 $44	31 $49

Su	Mo	Tu	We	Th	Fr	Sa
1 $40	2 $40	3 $40	4 $40	5 $40	6 $48	7 $150
8 $173	9 $48	10 $40	11 $40	12 $40	13 $40	14 $40
15 $40	16 $40	17 $40	18 $40	19 $40	20 $40	21 $40
22 $39	23 $40	24 $40	25 $40	26 $40	27 $40	28 $44
29 $40	30 $40

Aston Nagoya City Hotel

Prices for Aston Nagoya City Hotel

Monthly average prices

About this property

Location

Room options

Deluxe

Junior Suite

Superior

Guest reviews of Aston Nagoya City Hotel

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Aston Nagoya City Hotel

Prices for upcoming dates