Ocean Coral & Turquesa All Inclusive
From
US$ 281
/noite
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From
US$ 281
/noite
Sobre este alojamento
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 3 piscinas exteriores, campos de ténis exteriores e Sauna. ...
Comodidades
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 3 piscinas exteriores, campos de ténis exteriores e Sauna. As facilidades adicionais incluem Wi-fi grátis, serviços de concierge e serviço de baby-sitter (sobretaxa). Se ir de férias for sinónimo de compras para si, aproveite o autocarro do hotel.
Comodidades para negócios
As principais comodidades incluem um business center, Check-in rápido e uma receção aberta 24 horas. Entre os espaços para eventos deste alojamento contam-se um centro de conferências e salas de reuniões. Há estacionamento grátis no local.
Restaurante
Relaxe com uma bebida refrescante no bar junto à piscina ou num dos 3 bares/lounges. Comece as suas manhãs da melhor forma com um pequeno-almoço buffet grátis, servido diariamente entre as 7:00 e as 11:00.
Quartos
Sinta-se em casa num dos 593 quartos, com produtos grátis no minibar e um televisor LCD. As unidades contam com uma varanda com mesa e cadeiras, para saborear uma bela refeição ao ar livre. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais via satélite. As casas de banho privativas dispõem de um polibã, artigos de higiene exclusivos e secadores de cabelo.
Localização
Ao alojar-se Ocean Coral & Turquesa All Inclusive em Puerto Morelos, ficará em frente à praia, a 10 minutos de carro de Praia de Puerto Morelos e de Praça de Puerto Morelos. Este alojamento com tudo incluído está a 18,9 km (11,8 mi) de Clube de Golfe Moon Palace e a 15,2 km (9,4 mi) de Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancun y Punta Nizuc.
O que há nas proximidades
Parque Nacional Arrecife de Puerto Morelos(0.4 milhas)
Praia de Puerto Morelos(1 milhas)
Praia Ojo de Agua(2.9 milhas)
Praça de Puerto Morelos(3.2 milhas)
Iglesia Católica de San José(3.2 milhas)
Farol Inclinado(3.2 milhas)
Cooperativa de Artistas de Puerto Morelos(3.4 milhas)
Spa da Selva(4.6 milhas)
Monumento Ruta de los Cenotes(4.7 milhas)
Jardim Botânico Dr. Alfredo Barrera Marín(4.8 milhas)
Cápsula del Tiempo del Santuario de la Esperanza(5.2 milhas)
Baía de Petempich(6 milhas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancun y Punta Nizuc(9.4 milhas)
Grand Outlet Riviera Maya(10 milhas)
Xoximilco(10.6 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(14.7 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(44 milhas)
Aeroporto Internacional de Tulum (TQO)(89.2 milhas)
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Balcão de turismo
Localização
Sm 12 Mza 15 Lote 1-02 1-03, Puerto Morelos, Estado de Quintana Roo, México
Parque Nacional Arrecife de Puerto Morelos (0.4 milhas)
Praia de Puerto Morelos (1 milhas)
Praia Ojo de Agua (2.9 milhas)
Praça de Puerto Morelos (3.2 milhas)
Iglesia Católica de San José (3.2 milhas)
Farol Inclinado (3.2 milhas)
Opções de quartos
Privilege Royal Master
Detalhes do quarto
1 Cama De Casal
1 Cama De Casal Extragrande
Dormidas 4
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
5
Junior Suite Beso Garden View
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
560 ft²
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
1
Privilege Junior Suite Garden View
Detalhes do quarto
1 Cama De Casal
1 Cama De Casal Extragrande
Dormidas 4
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
1
Privilege Honeymoon Suite
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
5
Junior Suite Beso Ocean View
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
52 ft²
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
1
Privilege Master Suite
Detalhes do quarto
1 Cama De Casal
1 Cama De Casal Extragrande
Dormidas 4
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
1
Privilege Junior Suite Ocean View
Detalhes do quarto
1 Cama De Casal
1 Cama De Casal Extragrande
Dormidas 4
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
Avaliações dos hóspedes sobre Ocean Coral & Turquesa All Inclusive
7.7
Bom
Com base em 2.621 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Ocean Coral and Turquesa El Beso - All Inclusive - Apenas para Adultos, os viajantes elogiam a simpatia da equipe e as piscinas animadas, mas muitos relatam que a praia é frequentemente inutilizável devido ao excesso de sargaço e um cheiro persistente na propriedade.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Ocean Coral and Turquesa El Beso - All Inclusive - Apenas para Adultos, os viajantes elogiam a simpatia da equipe e as piscinas animadas, mas muitos relatam que a praia é frequentemente inutilizável devido ao excesso de sargaço e um cheiro persistente na propriedade.
O feedback sobre a comida é variado: vários restaurantes à la carte são bem avaliados, enquanto o buffet e o serviço de quarto são descritos como médios, e as reservas para o jantar no aplicativo esgotam muito rapidamente. Os quartos variam de modernos e espaçosos – especialmente em El Beso – a antiquados ou com cheiro de mofo, com relatos recorrentes de ar condicionado fraco, problemas ocasionais com água quente e barulho perto da piscina de festas. As instalações incluem várias piscinas, spa e atividades, embora alguns hóspedes notem manutenção inconsistente das piscinas e interrupções periódicas nos elevadores. Espere uma estadia amigável e focada em atividades onde as piscinas e o serviço se destacam, mas o oceano e a logística de refeições podem decepcionar.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Várias piscinas (incluindo uma área exclusiva para adultos), bares animados, um spa e atividades como boliche e passeios de bicicleta recebem avaliações positivas. Problemas recorrentes incluem piscinas ocasionalmente turvas ou com lascas, guarda-sóis/cadeiras limitados e interrupções intermitentes nos elevadores; a maioria das piscinas fecha por volta das 20h.
Avaliações dos hóspedes relacionadas
8
Veronica
12 de jul. de 2025
·
A estadia foi de 4 noites
The facility was dated but well maintained. I gave it three stars for the facility because the elevators were out the entire week of my visit. I marked it down a star because of the seaweed that made the beaches unusable for the entire week I was there. Of course this is not the resort's fault, mother nature will have his her way. All in all you can't beat it for the price and the facility. It is especially good for people with small children they seem to have an entire section just for family and small children.
The facility was dated but well maintained. I gave it three stars for the facility because the elevators were out the entire week of my visit. I marked it down a star because of the seaweed that made the beaches unusable for the entire week I was there. Of course this is not the resort's fault, mother nature will have his her way. All in all you can't beat it for the price and the facility. It is especially good for people with small children they seem to have an entire section just for family and small children.
8
Jamaye
23 de jul. de 2025
·
A estadia foi de 4 noites
The report was nice, but lacked entertainment. No night club, no events during the day at the pool. Dinning was also difficult some of the restaurants were closed on Saturday and Sundays and they booked up very quickly. The rooms were kind of hot as well, and lobby was open so it was constantly hot there. Overall I’d rate it a 7/10.
The report was nice, but lacked entertainment. No night club, no events during the day at the pool. Dinning was also difficult some of the restaurants were closed on Saturday and Sundays and they booked up very quickly. The rooms were kind of hot as well, and lobby was open so it was constantly hot there. Overall I’d rate it a 7/10.
6
Jason
15 de out. de 2025
·
A estadia foi de 7 noites
Entertainment was great as there were always different choices. Food was very bland especially room service and got tired of the weak choices at the buffet. Pool was chipping away and found tile pieces in bottom of the pool and a friend cut his foot and they didn’t do anything else with cleaning of the pool afterwards. Wouldn’t come back as it was subpar at best.
Entertainment was great as there were always different choices. Food was very bland especially room service and got tired of the weak choices at the buffet. Pool was chipping away and found tile pieces in bottom of the pool and a friend cut his foot and they didn’t do anything else with cleaning of the pool afterwards. Wouldn’t come back as it was subpar at best.
8
Kevin
15 de jun. de 2025
·
A estadia foi de 7 noites
The good: Lots of activities to do each day, from Bowling to Live music and Shows. Mike's cafe was great and had lots of cold and hot drinks as well as snacks and light sandwiches! Route 66 had a late night menu from 10pm to 6am which was very convenient. Access to the tennis courts was a nice feature. The pool had nice features and the hammocks was a great touch. The bike tour with Jonathan was a cool ride. He encouraged us along the way and made us feel comfortable during the bike ride to Puerto Morelos. The bad: The seaweed made the beach water literally inaccessible our whole 7 day trip. The smell was also very strong and unbearable at times. We visited Puerto Morelos on a bike tour and noticed there were very little seaweed on the beach and none in the water. It was clear blue water. We noticed they used nets in the water to block the seaweed from entering. I would suggest that Ocean Coral & Turquesa perform the same method. I would also suggest that a disclaimer is added to the reservations prior to booking informing guests that there is no way to swim in the ocean at Ocean Coral & Turquesa. If we had known this fact, we may have tried booking somewhere else because the point of Cancun is to enjoy the beach. They may need to rename the hotel to Pool Turquesa due to this huge drawback. They could also add a free shuttle to the Puerto Morelos beach for guests that want to enjoy the ocean water. At that location the government provides a net in the water blocking seaweed.
The good: Lots of activities to do each day, from Bowling to Live music and Shows. Mike's cafe was great and had lots of cold and hot drinks as well as snacks and light sandwiches! Route 66 had a late night menu from 10pm to 6am which was very convenient. Access to the tennis courts was a nice feature. The pool had nice features and the hammocks was a great touch. The bike tour with Jonathan was a cool ride. He encouraged us along the way and made us feel comfortable during the bike ride to Puerto Morelos. The bad: The seaweed made the beach water literally inaccessible our whole 7 day trip. The smell was also very strong and unbearable at times. We visited Puerto Morelos on a bike tour and noticed there were very little seaweed on the beach and none in the water. It was clear blue water. We noticed they used nets in the water to block the seaweed from entering. I would suggest that Ocean Coral & Turquesa perform the same method. I would also suggest that a disclaimer is added to the reservations prior to booking informing guests that there is no way to swim in the ocean at Ocean Coral & Turquesa. If we had known this fact, we may have tried booking somewhere else because the point of Cancun is to enjoy the beach. They may need to rename the hotel to Pool Turquesa due to this huge drawback. They could also add a free shuttle to the Puerto Morelos beach for guests that want to enjoy the ocean water. At that location the government provides a net in the water blocking seaweed.
8
Scott
5 de ago. de 2025
·
A estadia foi de 7 noites
This is a large property with a lot of rooms and 4 swimming areas. An adults only, a pool with a bar for the more alcohol driven folks, a very large family pool and a kids pool area with some play structures. The restaurants are quite good! All of them. And the snack bars. Excellent. The staff are great. The property is clean. It’s a little bit worn as it isn’t new, but very well kept up. There is also a soccer field / basketball court and some other amenities like a bowling alley and a spa. Not that raccoons come out in the evening. They are very friendly as many guests unfortunately feed them. We also saw some Coatis and Agoutis during the day. They weren’t disruptive. Just there. There was a lot of seaweed during our stay, which could not be cleaned up. Too bad as you could tell there was a beautiful white sand beach. There is a smell from the seaweed but you get used to it quickly and it isn’t bothersome. Our family with two teens would go again.
This is a large property with a lot of rooms and 4 swimming areas. An adults only, a pool with a bar for the more alcohol driven folks, a very large family pool and a kids pool area with some play structures. The restaurants are quite good! All of them. And the snack bars. Excellent. The staff are great. The property is clean. It’s a little bit worn as it isn’t new, but very well kept up. There is also a soccer field / basketball court and some other amenities like a bowling alley and a spa. Not that raccoons come out in the evening. They are very friendly as many guests unfortunately feed them. We also saw some Coatis and Agoutis during the day. They weren’t disruptive. Just there. There was a lot of seaweed during our stay, which could not be cleaned up. Too bad as you could tell there was a beautiful white sand beach. There is a smell from the seaweed but you get used to it quickly and it isn’t bothersome. Our family with two teens would go again.
6
Carl
14 de jul. de 2025
·
A estadia foi de 7 noites
We were so glad to be on the El Beso Adult only section! The pool restaurant was the best for food. We tried all the other food choices and were disappointed. Unfortunately, 1st day, the pool's bathroom was out of order, we saw many opt to pee in the pool, gross. We decided to go to the other "party pool" the next day, but they closed it down because someone puked in it, gross. Went to town instead - beware of a salesman who will recognize your bracelet and get you into his "grandparents" jewelry store. But my husband did buy me some great earrings, less the $200 asking price, lol. The meal in Puerto Morales was excellent! I can't remember the name, but it was seaside with a dock. Anyway, we waited a couple days to go into the pool, to clean itself out and had a nice, peaceful time there.
We were so glad to be on the El Beso Adult only section! The pool restaurant was the best for food. We tried all the other food choices and were disappointed. Unfortunately, 1st day, the pool's bathroom was out of order, we saw many opt to pee in the pool, gross. We decided to go to the other "party pool" the next day, but they closed it down because someone puked in it, gross. Went to town instead - beware of a salesman who will recognize your bracelet and get you into his "grandparents" jewelry store. But my husband did buy me some great earrings, less the $200 asking price, lol. The meal in Puerto Morales was excellent! I can't remember the name, but it was seaside with a dock. Anyway, we waited a couple days to go into the pool, to clean itself out and had a nice, peaceful time there.
8
Armida
18 de ago. de 2025
·
A estadia foi de 4 noites
El servicio es muy bueno, las instalaciones en general son cómodas Lo que no nos agrado es que no hubiera un servicio de snacks con un horario más amplio, ademas de que no tienen Coca cola, solo la línea de Pepsi. En cuestión de limpieza en general está bien, el problema es en la alberca, había muchas piedritas en el fondo pero
El servicio es muy bueno, las instalaciones en general son cómodas Lo que no nos agrado es que no hubiera un servicio de snacks con un horario más amplio, ademas de que no tienen Coca cola, solo la línea de Pepsi. En cuestión de limpieza en general está bien, el problema es en la alberca, había muchas piedritas en el fondo pero
8
Shane
15 de out. de 2025
·
A estadia foi de 2 noites
Beautiful property. Very nice staff. Great food in the buffet. Route 66 diner staff and food was amazing. The manager of Routt 66 is so fun and made our dining experience so relaxing along with our waiter. Hotel room floors were dirty but the rest of the room was clean. The bowling was super fun. The adult area pool was by far the best pool service in the resort. Did not see any theater shows and was hoping for a little more evening entertainment but overall above average resort. The staff were incredible for the most part. Thanks for a memorable vacation and would come again and looking forward to the new sister property ooe inf soon near you.
Beautiful property. Very nice staff. Great food in the buffet. Route 66 diner staff and food was amazing. The manager of Routt 66 is so fun and made our dining experience so relaxing along with our waiter. Hotel room floors were dirty but the rest of the room was clean. The bowling was super fun. The adult area pool was by far the best pool service in the resort. Did not see any theater shows and was hoping for a little more evening entertainment but overall above average resort. The staff were incredible for the most part. Thanks for a memorable vacation and would come again and looking forward to the new sister property ooe inf soon near you.
6
Oscar
14 de out. de 2025
·
A estadia foi de 5 noites
Slow service for food. Both in lunch and dinner restaurants. The elevator was broken most of the time though service staff worked on it every other day. Food in general was mixed quality. The Italian restaurant was quite bad. Overcooked meat/pasta/gnocci. Route66 restaurant was super noisy due to really bad acoustics inside.
Slow service for food. Both in lunch and dinner restaurants. The elevator was broken most of the time though service staff worked on it every other day. Food in general was mixed quality. The Italian restaurant was quite bad. Overcooked meat/pasta/gnocci. Route66 restaurant was super noisy due to really bad acoustics inside.
10
Debra L
12 de mai. de 2025
·
A estadia foi de 4 noites
Beautiful clean hotel with excellent service. The pools are pristine and privilege service gives you a wonderful Butler. I have had Carlos/Charly as a Butler several times. He is wonderful always checks on me to see if I need everything. He made all my dinner reservations. Charly is an excellent Butler. I have been at this hotel 10 times and plan to return.
Beautiful clean hotel with excellent service. The pools are pristine and privilege service gives you a wonderful Butler. I have had Carlos/Charly as a Butler several times. He is wonderful always checks on me to see if I need everything. He made all my dinner reservations. Charly is an excellent Butler. I have been at this hotel 10 times and plan to return.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
A limpeza da arrumação e das áreas comuns é frequentemente relatada, mas a consistência varia. As avaliações também mencionam piscinas turvas ou sujas, odores de mofo e pragas ocasionais, como baratas ou formigas.
Avaliações dos hóspedes relacionadas
8
wesley
18 de ago. de 2025
·
A estadia foi de 7 noites
On arrival our room had a moldy smell. They brought a dehumidifier and sprayed some aroma scent. That took care of it,and we asked them to spray 2x daily. Unfortunately we had to ask every day for it to be done. Finally the last 2 days they did it as we requested. Overall a laid back resort. We are active seniors and enjoy dancing at night-disco or night club. The entertainment was geared towards families and kids. Buffet was just ok. Blue moon was excellent. Italian was excellent. It a lian patio was mediocre. Too long to wait for food. Brazilian steak house just ok. Didn't care for Route 66 menu. Staff everywhere was outstanding and helpful. Everyone on the Blue Team worked their tails off every day to make you feel welcome and have fun. Fernanda was outstanding as was Eduardo at the Chill Bar. Estrella at housekeeping took care of the issue with our room once she became involved.if she was involved sooner, our stay would have been excellent.
On arrival our room had a moldy smell. They brought a dehumidifier and sprayed some aroma scent. That took care of it,and we asked them to spray 2x daily. Unfortunately we had to ask every day for it to be done. Finally the last 2 days they did it as we requested. Overall a laid back resort. We are active seniors and enjoy dancing at night-disco or night club. The entertainment was geared towards families and kids. Buffet was just ok. Blue moon was excellent. Italian was excellent. It a lian patio was mediocre. Too long to wait for food. Brazilian steak house just ok. Didn't care for Route 66 menu. Staff everywhere was outstanding and helpful. Everyone on the Blue Team worked their tails off every day to make you feel welcome and have fun. Fernanda was outstanding as was Eduardo at the Chill Bar. Estrella at housekeeping took care of the issue with our room once she became involved.if she was involved sooner, our stay would have been excellent.
8
edna
26 de jul. de 2025
·
A estadia foi de 7 noites
The property needs some updates — the elevator could be improved, and the beach was not usable due to a large amount of seaweed. The pool was dirty and needs better maintenance. On the bright side, the rooms were clean, and the staff was very polite and took good care of the guests, which we really appreciated.
The property needs some updates — the elevator could be improved, and the beach was not usable due to a large amount of seaweed. The pool was dirty and needs better maintenance. On the bright side, the rooms were clean, and the staff was very polite and took good care of the guests, which we really appreciated.
6
Ernesto
15 de ago. de 2025
·
A estadia foi de 4 noites
El servicio de los camareros es malo con la excepción de algunos no te hacen sentir que estás de vacaciones es. La instalación necesita renovación los baños de las habitaciones viejos y sucios.
El servicio de los camareros es malo con la excepción de algunos no te hacen sentir que estás de vacaciones es. La instalación necesita renovación los baños de las habitaciones viejos y sucios.
4
Brooke
3 de out. de 2025
·
A estadia foi de 5 noites
Would NOT recommend. The food was very bland and dry. There are like 2 good restaurants. Cockroaches in our room. Towels were like sand paper. Hardly any bars open during the day or evening. Limited things to do. Only 2 places open for lunch. SO many raccoons everywhere! They walked into our room when we were in there. They came and serviced our room two times a day which we felt was unnecessary as we felt we had to put away our things every time we left the room.
Would NOT recommend. The food was very bland and dry. There are like 2 good restaurants. Cockroaches in our room. Towels were like sand paper. Hardly any bars open during the day or evening. Limited things to do. Only 2 places open for lunch. SO many raccoons everywhere! They walked into our room when we were in there. They came and serviced our room two times a day which we felt was unnecessary as we felt we had to put away our things every time we left the room.
6
Ernesto
15 de ago. de 2025
·
A estadia foi de 5 noites
Es un hotel que necesita renovación, los baños están viejos y se nota la suciedad en ellos. El servicio de los dependientes no es el mejor, en la mayor parte de la instalación no sientes que estás de vacaciones son pocos los dependientes que te dan una atención 5 estrellas, incluso le trasmitimos nuestra preocupación a uno de los muchachos de la carpeta del hotel y este nos dijo que no compartía nuestra opinión a pesar de manifestarle hechos concretos que nos habían sucedido. La piscina principal siempre estuvo sucia y turbia, según ellos por la cantidad de personas lo cual no es cierto. En el lobby un calor que se torna insoportable, los ventiladores que hay solo están en el área donde realizan ventas, los turistas no tienen ese privilegio. En mi opinión no son merecedores de la categoría de 5 estrellas deben trabajar mucho para lograr que los visitantes se sientan a gusto en la instalación.
Es un hotel que necesita renovación, los baños están viejos y se nota la suciedad en ellos. El servicio de los dependientes no es el mejor, en la mayor parte de la instalación no sientes que estás de vacaciones son pocos los dependientes que te dan una atención 5 estrellas, incluso le trasmitimos nuestra preocupación a uno de los muchachos de la carpeta del hotel y este nos dijo que no compartía nuestra opinión a pesar de manifestarle hechos concretos que nos habían sucedido. La piscina principal siempre estuvo sucia y turbia, según ellos por la cantidad de personas lo cual no es cierto. En el lobby un calor que se torna insoportable, los ventiladores que hay solo están en el área donde realizan ventas, los turistas no tienen ese privilegio. En mi opinión no son merecedores de la categoría de 5 estrellas deben trabajar mucho para lograr que los visitantes se sientan a gusto en la instalación.
8
Shane
15 de out. de 2025
·
A estadia foi de 2 noites
Beautiful property. Very nice staff. Great food in the buffet. Route 66 diner staff and food was amazing. The manager of Routt 66 is so fun and made our dining experience so relaxing along with our waiter. Hotel room floors were dirty but the rest of the room was clean. The bowling was super fun. The adult area pool was by far the best pool service in the resort. Did not see any theater shows and was hoping for a little more evening entertainment but overall above average resort. The staff were incredible for the most part. Thanks for a memorable vacation and would come again and looking forward to the new sister property ooe inf soon near you.
Beautiful property. Very nice staff. Great food in the buffet. Route 66 diner staff and food was amazing. The manager of Routt 66 is so fun and made our dining experience so relaxing along with our waiter. Hotel room floors were dirty but the rest of the room was clean. The bowling was super fun. The adult area pool was by far the best pool service in the resort. Did not see any theater shows and was hoping for a little more evening entertainment but overall above average resort. The staff were incredible for the most part. Thanks for a memorable vacation and would come again and looking forward to the new sister property ooe inf soon near you.
4
Jerry L
31 de jul. de 2025
·
A estadia foi de 5 noites
I really didn't enjoy my stay. First off we couldn't enjoy beach because of seamoss. The rooms had ants in them. The racoons act like they live there. We had to wait hours for service for towels or I had to call them like 3 times and when they did come they only brought 2 when there were 4 people in room. No all night pool.
I really didn't enjoy my stay. First off we couldn't enjoy beach because of seamoss. The rooms had ants in them. The racoons act like they live there. We had to wait hours for service for towels or I had to call them like 3 times and when they did come they only brought 2 when there were 4 people in room. No all night pool.
6
KERRIE
30 de abr. de 2025
·
A estadia foi de 5 noites
Rooms are old, dirty and stink badly of mildew. These are the rooms that have not been upgraded.
Rooms are old, dirty and stink badly of mildew. These are the rooms that have not been upgraded.
10
Talal
17 de ago. de 2025
·
A estadia foi de 4 noites
Rooms are very clean which is nice. Most staff are very friendly. 3/4 pools are not great. Food was really good.
Rooms are very clean which is nice. Most staff are very friendly. 3/4 pools are not great. Food was really good.
10
Heather
6 de dez. de 2025
·
A estadia foi de 2 noites
The updated rooms in El Beso are beautifully done, spotless and fresh. Check-in was a pleasure, it was clear and efficient and she did well to accomodate a change in our room.
The updated rooms in El Beso are beautifully done, spotless and fresh. Check-in was a pleasure, it was clear and efficient and she did well to accomodate a change in our room.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são geralmente espaçosos, com alguns recém-reformados em El Beso, mas outros parecem antiquados ou úmidos. As reclamações comuns incluem ar condicionado fraco, água quente intermitente e privacidade limitada no banheiro em alguns layouts.
Avaliações dos hóspedes relacionadas
6
Kira
21 de ago. de 2025
·
A estadia foi de 5 noites
The rooms were very hot and the pool water was near hot.
The rooms were very hot and the pool water was near hot.
8
Diane
15 de out. de 2025
·
A estadia foi de 3 noites
First room given was hot with no A/C. Was told that it is working, and should consider turning on the fan. Ended up sleeping there one night. The beddings had a very stinky smell due to the no a/c. It was very musty. Was moved to another room the next day - was much better. The a/c worked, so the beddings did not stink. Did not give the hotel a high rating because the hotel credit of $50 for VIP members was not a credit, but coupons to use towards at least $150 purchase at the gift shop. Therefore, it is not a resort credit, but a discount with a minimum purchase of $150. Therefore, it is really a 33% off with a minimum purchase of $150. There were no spirits in the room's minifridge - only had water, pop and two cans of beer - no spirtis/hard liquor. Asked for beach towels, took 30 hours to be brought to the room. Food was above average. Activities at the resort were well planned and many to choose from to participate. There is a bowling alley, games room with pool, air hockey, ping pong table, board games and a digital games room for the kids.
First room given was hot with no A/C. Was told that it is working, and should consider turning on the fan. Ended up sleeping there one night. The beddings had a very stinky smell due to the no a/c. It was very musty. Was moved to another room the next day - was much better. The a/c worked, so the beddings did not stink. Did not give the hotel a high rating because the hotel credit of $50 for VIP members was not a credit, but coupons to use towards at least $150 purchase at the gift shop. Therefore, it is not a resort credit, but a discount with a minimum purchase of $150. Therefore, it is really a 33% off with a minimum purchase of $150. There were no spirits in the room's minifridge - only had water, pop and two cans of beer - no spirtis/hard liquor. Asked for beach towels, took 30 hours to be brought to the room. Food was above average. Activities at the resort were well planned and many to choose from to participate. There is a bowling alley, games room with pool, air hockey, ping pong table, board games and a digital games room for the kids.
8
Jonna Lea
9 de jul. de 2025
·
A estadia foi de 7 noites
Very friendly staff! Buffet food was not great, but the reservation restaurants for dinner were awesome. Air conditioner did not keep up so we just walked around naked and was fine 😉 If you are travelling as a couple, Beso adult only section was worth the extra money. Adult only pool and gives you another restaurant option. Beach was unusable due to seaweed, not resorts fault.
Very friendly staff! Buffet food was not great, but the reservation restaurants for dinner were awesome. Air conditioner did not keep up so we just walked around naked and was fine 😉 If you are travelling as a couple, Beso adult only section was worth the extra money. Adult only pool and gives you another restaurant option. Beach was unusable due to seaweed, not resorts fault.
10
Sorin-Viorel
5 de out. de 2025
·
A estadia foi de 8 noites
We had a great room, big one, with two queen beds. The bathroom had a full bathtub with shower, other separated shower, and a separated toilet. It was some issues with the toilet but solved right away. All staff were good and special Bernice from front desk, Eduardo from the pool bar were outstanding, professional and helpful. Food was amazing for all tastes. We had entertainment every single nights and enjoyed it. Excellent were activities around the pool too. Be aware that you have to book your shuttle from the airport to resort and back. We done through Expedia and it was around 120 CAD.
We had a great room, big one, with two queen beds. The bathroom had a full bathtub with shower, other separated shower, and a separated toilet. It was some issues with the toilet but solved right away. All staff were good and special Bernice from front desk, Eduardo from the pool bar were outstanding, professional and helpful. Food was amazing for all tastes. We had entertainment every single nights and enjoyed it. Excellent were activities around the pool too. Be aware that you have to book your shuttle from the airport to resort and back. We done through Expedia and it was around 120 CAD.
10
Kelly Brent
13 de jun. de 2025
·
A estadia foi de 4 noites
Cleanliness and staff was great. However, hot water in the room is non-exsistant. Had hot water the first day of stay and no more. If you like cold showers, this is the place for you. Everything else was excellent.
Cleanliness and staff was great. However, hot water in the room is non-exsistant. Had hot water the first day of stay and no more. If you like cold showers, this is the place for you. Everything else was excellent.
8
Tyler Scot
22 de jul. de 2025
·
A estadia foi de 6 noites
First, Antonio around the pool did a great job keeping our drinks full. Food was good in some restaurants. Like all “all-inclusive” resorts, the buffet changes but seems the same each day. It gets old if staying here for more than a few days. We stayed a week and enjoyed the place. The beach is un-swimmable because of the seaweed problem. Gives off a bad odor across the resort as well. All in all, a good stay. Rooms were clean but seemed a little dated.
First, Antonio around the pool did a great job keeping our drinks full. Food was good in some restaurants. Like all “all-inclusive” resorts, the buffet changes but seems the same each day. It gets old if staying here for more than a few days. We stayed a week and enjoyed the place. The beach is un-swimmable because of the seaweed problem. Gives off a bad odor across the resort as well. All in all, a good stay. Rooms were clean but seemed a little dated.
8
Emma
19 de jun. de 2025
·
A estadia foi de 5 noites
Our check in process was easy and we got special perks for being on our honeymoon. The property was clean and well taken care of but is a little dated. The food was fantastic and I love that you can eat at all the restaurants as part of the all inclusive package. The drinks were strong and there were a good variety. We only had one bad experience where a waiter forgot about us and we waited for our entree for over an hour before he remembered. After bringing our food he asked our dessert order three times because he kept forgetting. This was the only negative experience and otherwise we were so happy with our experience!!
Our check in process was easy and we got special perks for being on our honeymoon. The property was clean and well taken care of but is a little dated. The food was fantastic and I love that you can eat at all the restaurants as part of the all inclusive package. The drinks were strong and there were a good variety. We only had one bad experience where a waiter forgot about us and we waited for our entree for over an hour before he remembered. After bringing our food he asked our dessert order three times because he kept forgetting. This was the only negative experience and otherwise we were so happy with our experience!!
6
Nevina
19 de jun. de 2025
·
A estadia foi de 5 noites
ROOMS: Stayed in Junior Suit Ocean View. Very putdated. Room was spaceus, however, old and unkept. Bathrooms are big as well but somehow not practical and no privacy, there is only a thin curtain in the washing area, the toilet and shower have doors but they are small. CLEANLINESS: Somewhat clean, but dirt has build up over the years and it is noticeable, especially in the bathrooms. STAFF: Very nice, helpful and accommodating. LOCATION: Hotel was on a good location and it had nice beach area, However, before booking make sure the beach is clean. During our stay there was way too much seaweed. The beach was unusable and it smelled really bad. BUFFET/ Restaurants The buffet was nice different viraety of foods. It tasted good. The only thing was that to enter the buffet you have to wait to be seated and if it was around 7pm the line could get long. The other thing was that the AC didn't always work and it got very hot and unpleasant. There are 2 restaurants that were on first come first serve basis however you have to be there once they open up otherwise during dinner time you have no chance to get a table. The restaurants with reservation you have to make the reservation the day of at 8 am, however, almost every time when I tried to make a reservation by 8:01 there were bi more seats available. You have to go to service desk and show them you tried to book and were unable and maybe they can find you seats but most times if you couldn't book through the app you don't ge
ROOMS: Stayed in Junior Suit Ocean View. Very putdated. Room was spaceus, however, old and unkept. Bathrooms are big as well but somehow not practical and no privacy, there is only a thin curtain in the washing area, the toilet and shower have doors but they are small. CLEANLINESS: Somewhat clean, but dirt has build up over the years and it is noticeable, especially in the bathrooms. STAFF: Very nice, helpful and accommodating. LOCATION: Hotel was on a good location and it had nice beach area, However, before booking make sure the beach is clean. During our stay there was way too much seaweed. The beach was unusable and it smelled really bad. BUFFET/ Restaurants The buffet was nice different viraety of foods. It tasted good. The only thing was that to enter the buffet you have to wait to be seated and if it was around 7pm the line could get long. The other thing was that the AC didn't always work and it got very hot and unpleasant. There are 2 restaurants that were on first come first serve basis however you have to be there once they open up otherwise during dinner time you have no chance to get a table. The restaurants with reservation you have to make the reservation the day of at 8 am, however, almost every time when I tried to make a reservation by 8:01 there were bi more seats available. You have to go to service desk and show them you tried to book and were unable and maybe they can find you seats but most times if you couldn't book through the app you don't ge
8
Steven Gary
25 de jun. de 2025
·
A estadia foi de 5 noites
Overall we loved the place! Room was nice and big, food was edible, all employees were great.. sargassum was so bad the beach was unusable. Moldy shower doors.
Overall we loved the place! Room was nice and big, food was edible, all employees were great.. sargassum was so bad the beach was unusable. Moldy shower doors.
10
Heather
6 de dez. de 2025
·
A estadia foi de 2 noites
The updated rooms in El Beso are beautifully done, spotless and fresh. Check-in was a pleasure, it was clear and efficient and she did well to accomodate a change in our room.
The updated rooms in El Beso are beautifully done, spotless and fresh. Check-in was a pleasure, it was clear and efficient and she did well to accomodate a change in our room.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe é amplamente descrita como simpática e prestativa, com equipes de mordomos e bares que se destacam. Em contrapartida, os hóspedes relatam check-in lento ou confuso, apresentações de venda agressivas, frustrações com reservas e ocasional grosseria ou falta de acompanhamento.
Avaliações dos hóspedes relacionadas
2
Delia
9 de jan. de 2026
·
A estadia foi de 4 noites
I arrived at the hotel with my children only to have Alejandro refuse to give me my room key. Instead he extorted an additional $1000 above what I had booked through hotels.com. He claimed my minor children were adults. This was ridiculous since he had made copies of their passports. It was 10pm and I had no where to go with my children. The room he gave me was roach infested. I was calling other hotels trying to find somewhere else to stay. Once I secured another place, I was told I could not get a refund. We were stuck. At 2am another staff member gave us a better room that did not appear to be roach infested. I am wondering what is the point of booking through hotels.com if when you arrive, the hotel staff can charge whatever they want and hotels.com does nothing to remedy the situation. Why are you doing business with a company that extorts money from customers? When I was leaving, the staff told me they tried to refund my money but my credit card wouldn’t allow it. Of course when I contacted my credit card, they had no such requests. There are not enough chairs so unless you go the pool at the crack of dawn, you have no place to sit. People leave towels on chairs and don’t return for hours. The staff does nothing to assist. The beach area is very small. The best day was when we left the hotel for an excursion. Being extorted on the day of arrival really taints the experience. It prompted me to search other reviews and boy are there a lot of bad ones Yelp is a reliable
I arrived at the hotel with my children only to have Alejandro refuse to give me my room key. Instead he extorted an additional $1000 above what I had booked through hotels.com. He claimed my minor children were adults. This was ridiculous since he had made copies of their passports. It was 10pm and I had no where to go with my children. The room he gave me was roach infested. I was calling other hotels trying to find somewhere else to stay. Once I secured another place, I was told I could not get a refund. We were stuck. At 2am another staff member gave us a better room that did not appear to be roach infested. I am wondering what is the point of booking through hotels.com if when you arrive, the hotel staff can charge whatever they want and hotels.com does nothing to remedy the situation. Why are you doing business with a company that extorts money from customers? When I was leaving, the staff told me they tried to refund my money but my credit card wouldn’t allow it. Of course when I contacted my credit card, they had no such requests. There are not enough chairs so unless you go the pool at the crack of dawn, you have no place to sit. People leave towels on chairs and don’t return for hours. The staff does nothing to assist. The beach area is very small. The best day was when we left the hotel for an excursion. Being extorted on the day of arrival really taints the experience. It prompted me to search other reviews and boy are there a lot of bad ones Yelp is a reliable
8
Denis
8 de out. de 2025
·
A estadia foi de 4 noites
4/5 Everything was great about this property, from the wait staff, food options and cleanliness. But where this resort fell short in was the service for guests for their room. For example for the first 3 days basically more than half of the trip I kept telling the staff that our door doesn’t work and doesn’t let us in, times we would have to stay outside of our room for up to 30 minutes and a couple of times they said they called someone to check it out and no one ever did. The door for our room was very frustrating and us waiting til after check in time to get our room even though we arrived 6 hours earlier.
4/5 Everything was great about this property, from the wait staff, food options and cleanliness. But where this resort fell short in was the service for guests for their room. For example for the first 3 days basically more than half of the trip I kept telling the staff that our door doesn’t work and doesn’t let us in, times we would have to stay outside of our room for up to 30 minutes and a couple of times they said they called someone to check it out and no one ever did. The door for our room was very frustrating and us waiting til after check in time to get our room even though we arrived 6 hours earlier.
6
Clinton
15 de out. de 2025
·
A estadia foi de 3 noites
Booked the property as a VIP property and gold member but did not get the access that was stated. Had to pay for available upgrades.
Booked the property as a VIP property and gold member but did not get the access that was stated. Had to pay for available upgrades.
2
Suzanne Marie
15 de jun. de 2025
·
A estadia foi de 5 noites
Worst 1st day experience ever. Rooms were not ready until 3:30. I was pressured to “upgrade” my rooms for $300, it had no hot water and almost zero water pressure, just barely a trickle. Our neighbors were so loud, screaming and banging things. We had to switch rooms after just unpacking. The manager did nothing for the inconvenience. We didn’t get into a new room until 9pm. We were traveling since 6am, and we couldn’t get settled or showered until after 9pm. The property was clean, the food not good, the swim up bar pool was filthy, and not enough staff at swim up bar. We were unable to make reservations for any restaurants. Unacceptable hospitality. Most uninclusive all inclusive resort I’ve ever stayed at.
Worst 1st day experience ever. Rooms were not ready until 3:30. I was pressured to “upgrade” my rooms for $300, it had no hot water and almost zero water pressure, just barely a trickle. Our neighbors were so loud, screaming and banging things. We had to switch rooms after just unpacking. The manager did nothing for the inconvenience. We didn’t get into a new room until 9pm. We were traveling since 6am, and we couldn’t get settled or showered until after 9pm. The property was clean, the food not good, the swim up bar pool was filthy, and not enough staff at swim up bar. We were unable to make reservations for any restaurants. Unacceptable hospitality. Most uninclusive all inclusive resort I’ve ever stayed at.
10
Oliver
28 de out. de 2025
·
A estadia foi de 6 noites
Everything! Service was good. Place was well kept. Check in was amazing with a free upgrade! Dollar for dollar trip , it was the best value ever! Solid 4.5 star resort! Would highly recommend it!
Everything! Service was good. Place was well kept. Check in was amazing with a free upgrade! Dollar for dollar trip , it was the best value ever! Solid 4.5 star resort! Would highly recommend it!
6
Clinton
18 de out. de 2025
·
A estadia foi de 3 noites
Was great. The only thing, we did not get the vip perks that was displayed when booked. We had to pay for our upgrade.
Was great. The only thing, we did not get the vip perks that was displayed when booked. We had to pay for our upgrade.
8
Esther
7 de out. de 2025
·
A estadia foi de 7 noites
We stayed at the resort for our honeymoon trip. Jose in guest services was amazing, he secured us dinner reservations for the first day even though everything was booked out when we arrived. Honestly, all the staff were great and they try their best to keep the resort clean and the seagrass cleared. The activities they had were great we had alot of fun with archery, dance lessons and aquagym and the evening shows at 9pm were pretty good. One issue we had was just trying to get water we don’t drink much alcohol, and when we asked for water instead, it sometimes felt like a hassle or like we were being dismissed, which made us uncomfortable many times we had to ask several times before getting water but whenever we asked for alcohol drink we received pretty quick. Another issue was being pushed into a timeshare presentation without really being told what it was. We were sent to the front desk, then told to have breakfast with someone even though we said we already ate. They said it would take one hour being,naive and not wanting to be rude we agreed but it dragged to 3 hours lost patience and ended it myself didn't even want the massage they offered and just threw the coupon away. Just be aware of being talked into these presentations. Overall, we would return — maybe just bringing our own water next time. If you’re looking for a beach resort, this might not be it, but they can help you book an excursion to Isla Mujeres, which gave us the one perfect beach day we wanted.
We stayed at the resort for our honeymoon trip. Jose in guest services was amazing, he secured us dinner reservations for the first day even though everything was booked out when we arrived. Honestly, all the staff were great and they try their best to keep the resort clean and the seagrass cleared. The activities they had were great we had alot of fun with archery, dance lessons and aquagym and the evening shows at 9pm were pretty good. One issue we had was just trying to get water we don’t drink much alcohol, and when we asked for water instead, it sometimes felt like a hassle or like we were being dismissed, which made us uncomfortable many times we had to ask several times before getting water but whenever we asked for alcohol drink we received pretty quick. Another issue was being pushed into a timeshare presentation without really being told what it was. We were sent to the front desk, then told to have breakfast with someone even though we said we already ate. They said it would take one hour being,naive and not wanting to be rude we agreed but it dragged to 3 hours lost patience and ended it myself didn't even want the massage they offered and just threw the coupon away. Just be aware of being talked into these presentations. Overall, we would return — maybe just bringing our own water next time. If you’re looking for a beach resort, this might not be it, but they can help you book an excursion to Isla Mujeres, which gave us the one perfect beach day we wanted.
8
Marjorie
20 de set. de 2025
·
A estadia foi de 5 noites
Went here with my fiance to celebrate his birthday and as an early anniversary for both of us. We were greeted nicely and all the staff were great throughout our stay. We were given a free room upgrade with ocean view which was so nice of them. I love the food selection and the easiness to navigate around with services and programs through their website. 4 stars because the elevator in our building was not working for our first 2 days there and our room was in the 4th floor. Also, our wine glasses disappeared after the second night (we had a free bottle from my Expedia vip) and were not given to us again even after requested. Overall, we enjoyed our stay. :)
Went here with my fiance to celebrate his birthday and as an early anniversary for both of us. We were greeted nicely and all the staff were great throughout our stay. We were given a free room upgrade with ocean view which was so nice of them. I love the food selection and the easiness to navigate around with services and programs through their website. 4 stars because the elevator in our building was not working for our first 2 days there and our room was in the 4th floor. Also, our wine glasses disappeared after the second night (we had a free bottle from my Expedia vip) and were not given to us again even after requested. Overall, we enjoyed our stay. :)
10
Lucia
9 de out. de 2025
·
A estadia foi de 9 noites
The staff service was excellent! Especialy Eddy on the front desk working Nights! Not close or walkable to ant attractions.
The staff service was excellent! Especialy Eddy on the front desk working Nights! Not close or walkable to ant attractions.
4
Jeremiah
29 de set. de 2025
·
A estadia foi de 5 noites
We went to this resort for our honeymoon and had a good time, but some things could have been better. Upon our arrival we were told we would likely get a honeymoon suite and a package sent to our room, I wasn't expecting to get anything extra, so this was a nice surprise. However, neither of these things ended up happening, which was a bit disappointing. The first thing you will notice about the property is the seaweed at the beach. I know there is nothing the property can do about this, however it does impact the experience greatly as the beach is totally unusable. There is a smell from the seaweed across the whole property, we slowly got used to it but were certainly still noticing it on our last day. You also get charged an extra fee for "seaweed removal". We never saw any seaweed get removed. The staff was overall friendly and helpful. However part of their job is clearly to upsell you on extra experiences and excursions, which is a large pet peeve of mine. No staff member was overbearing or rude about it, I just don't want to be constantly getting sold to or be getting calls to the room asking if id like to purchase an excursion. I chose this resort for two reasons, cost and food. I had read several reviews saying the food was excellent. This set my expectations too high, as i wasn't very impressed. It was solid, but i've had better at other all-inclusives that were similarly priced. This was a fine experience for the cost, but it is unlikely I would return.
We went to this resort for our honeymoon and had a good time, but some things could have been better. Upon our arrival we were told we would likely get a honeymoon suite and a package sent to our room, I wasn't expecting to get anything extra, so this was a nice surprise. However, neither of these things ended up happening, which was a bit disappointing. The first thing you will notice about the property is the seaweed at the beach. I know there is nothing the property can do about this, however it does impact the experience greatly as the beach is totally unusable. There is a smell from the seaweed across the whole property, we slowly got used to it but were certainly still noticing it on our last day. You also get charged an extra fee for "seaweed removal". We never saw any seaweed get removed. The staff was overall friendly and helpful. However part of their job is clearly to upsell you on extra experiences and excursions, which is a large pet peeve of mine. No staff member was overbearing or rude about it, I just don't want to be constantly getting sold to or be getting calls to the room asking if id like to purchase an excursion. I chose this resort for two reasons, cost and food. I had read several reviews saying the food was excellent. This set my expectations too high, as i wasn't very impressed. It was solid, but i've had better at other all-inclusives that were similarly priced. This was a fine experience for the cost, but it is unlikely I would return.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Próximo ao aeroporto, mas, caso contrário, isolado e não muito acessível a pé. A praia é frequentemente afetada pelo excesso de sargaço, dificultando o uso do oceano e, às vezes, causando um forte odor.
Avaliações dos hóspedes relacionadas
6
Catherine
5 de jul. de 2025
·
A estadia foi de 5 noites
The facilities were nice, room was always clean. While I think I would’ve enjoyed my stay here I think perhaps they should have sent us a message warning us about the sargassum and their inability to provide snorkeling, paddle boarding, kayaking or even bathing at their private beach. It throws off a nasty clam smell, you can smell as soon as you make the turn to the long road (dirty -public road -with plastic bottles all over). At the very least, I think they could’ve offered a free shuttle to Puerto Morelos where there is less sargassum than in the whole area. The all inclusive requires you to still make reservations- customer service through their WhatsApp sucked. they gave a snarky remark. Provided wrong return time from a tour. when I brought this up Justin was kind enough to bring this up to management and they tried to accommodate. A lot of the activities fall around dinner times however, so plan ahead. The check in checkout reception was too busy for one person to handle at times. The dollar rewards they provide at check in you can barely use. And do not recommend using their tours service. It’s a ripoff.
The facilities were nice, room was always clean. While I think I would’ve enjoyed my stay here I think perhaps they should have sent us a message warning us about the sargassum and their inability to provide snorkeling, paddle boarding, kayaking or even bathing at their private beach. It throws off a nasty clam smell, you can smell as soon as you make the turn to the long road (dirty -public road -with plastic bottles all over). At the very least, I think they could’ve offered a free shuttle to Puerto Morelos where there is less sargassum than in the whole area. The all inclusive requires you to still make reservations- customer service through their WhatsApp sucked. they gave a snarky remark. Provided wrong return time from a tour. when I brought this up Justin was kind enough to bring this up to management and they tried to accommodate. A lot of the activities fall around dinner times however, so plan ahead. The check in checkout reception was too busy for one person to handle at times. The dollar rewards they provide at check in you can barely use. And do not recommend using their tours service. It’s a ripoff.
8
Daphnée
25 de jun. de 2025
·
A estadia foi de 5 noites
The resort is spacious and well laid out. We stayed in the adults-only section, which I highly recommend. The adults-only pool was clean and spacious, in comparison, the two other pools on the resort were much more crowded, which meant they were less well-maintained: there was sand at the bottom and the water was a bit murky. At the time of our stay (June 2025), the beach was completely inaccessible due to a large accumulation of seaweed (sargassum). Unfortunately, this significantly impacted our overall experience, as we weren’t able to enjoy the ocean. In addition, there was a persistent smell of sulfur in the air, especially in the mornings, something to keep in mind if you’re pregnant or sensitive to smells, as it can cause nausea. When it came to food, we were pleasantly surprised. The meals were tasty and varied, with several à la carte restaurants and great cocktails. One downside, however, was the restaurant reservation system: you have to book very early the same morning, and spots fill up quickly. There’s no option to book in advance, which can be frustrating if you don’t wake up early enough. The staff, was very professional, nice and friendly. Overall, it was a lovely experience, with a few areas for improvement. I would rate it 3.5 out of 5.
The resort is spacious and well laid out. We stayed in the adults-only section, which I highly recommend. The adults-only pool was clean and spacious, in comparison, the two other pools on the resort were much more crowded, which meant they were less well-maintained: there was sand at the bottom and the water was a bit murky. At the time of our stay (June 2025), the beach was completely inaccessible due to a large accumulation of seaweed (sargassum). Unfortunately, this significantly impacted our overall experience, as we weren’t able to enjoy the ocean. In addition, there was a persistent smell of sulfur in the air, especially in the mornings, something to keep in mind if you’re pregnant or sensitive to smells, as it can cause nausea. When it came to food, we were pleasantly surprised. The meals were tasty and varied, with several à la carte restaurants and great cocktails. One downside, however, was the restaurant reservation system: you have to book very early the same morning, and spots fill up quickly. There’s no option to book in advance, which can be frustrating if you don’t wake up early enough. The staff, was very professional, nice and friendly. Overall, it was a lovely experience, with a few areas for improvement. I would rate it 3.5 out of 5.
8
Sounnakone
30 de jul. de 2025
·
A estadia foi de 5 noites
Restaurant was hard to get reservations, Facility was somewhat clean. Beach wasn’t accessible from sargasso. Strong sargasso smell.
Restaurant was hard to get reservations, Facility was somewhat clean. Beach wasn’t accessible from sargasso. Strong sargasso smell.
10
Jade
3 de ago. de 2025
·
A estadia foi de 4 noites
Me and my wife enjoyed our stay here the Customer service was extra friendly and easy to work with. We had a staff member by the name of Oscar Aventro that helped us get a free Couples massage and learn more about private part of resort. It is a shame that they have the seaweed problem for the beach, but they had so much entertainment going on each day that you didn't realize that you missed the beach. We recommend you do the excursion with the yacht and snorkeling.
Me and my wife enjoyed our stay here the Customer service was extra friendly and easy to work with. We had a staff member by the name of Oscar Aventro that helped us get a free Couples massage and learn more about private part of resort. It is a shame that they have the seaweed problem for the beach, but they had so much entertainment going on each day that you didn't realize that you missed the beach. We recommend you do the excursion with the yacht and snorkeling.
8
James Graham
9 de jul. de 2025
·
A estadia foi de 5 noites
Food and drinks were very good. Property was well maintained. Seaweed made the beach unavailable and the seaweed smell was horrible. I wish they would have tried to remove the old washed up seaweed that was present the whole time we were there.
Food and drinks were very good. Property was well maintained. Seaweed made the beach unavailable and the seaweed smell was horrible. I wish they would have tried to remove the old washed up seaweed that was present the whole time we were there.
6
AGNES
19 de set. de 2025
·
A estadia foi de 6 noites
It was close to the airport. Didn't like that they couldn't keep the racoons and other animals nout of the lobby of the hotel and restaurant.
It was close to the airport. Didn't like that they couldn't keep the racoons and other animals nout of the lobby of the hotel and restaurant.
8
Christine
25 de jul. de 2025
·
A estadia foi de 3 noites
Beach was unavailable because of the seaweed and there was strong odor caused by the removal of the seaweed.
Beach was unavailable because of the seaweed and there was strong odor caused by the removal of the seaweed.
6
Jason
12 de jun. de 2025
·
A estadia foi de 9 noites
Not hotel zone
Not hotel zone
6
Jeffery
26 de jun. de 2025
·
A estadia foi de 8 noites
Overall, we enjoyed our stay. Staff is friendly and accommodating. We booked through expedia and if you do, you cannot modify your reservation unless you do it via expedia who then has to communicate with the resort. We booked a long stay (8days), we felt it was too long, and we wanted to stay closer to cancun, but since we did not add the option to refund, the resort denied our change. The resort is pretty, by the water, that is why we booked it. However, there is a huge issue with the algae there, and the smell is strong. We appreciate the hard working staff in their restaurant and buffet places. Food has loads of options in the buffet (fruits and vegetables). We preferred the buffet style vs the reservation restaurant overall. The pools are well maintained. We ended up renting a car for the week. We booked a private tour with GIOVANNI Tour and skip the lines (Chichen Itza, Cenote pool, lunch). We drove in the morning to the port and took the Xcaret ferry from Cancun to las Isla Mujeres (would recommend renting a golf cart for the day) , we drove to Delphine beach and the vicinities. Overall, nice resort, location is isolated, beach is not usable due to algae right now (june 2025), staff is great. Rent a car if you have a long stay.
Overall, we enjoyed our stay. Staff is friendly and accommodating. We booked through expedia and if you do, you cannot modify your reservation unless you do it via expedia who then has to communicate with the resort. We booked a long stay (8days), we felt it was too long, and we wanted to stay closer to cancun, but since we did not add the option to refund, the resort denied our change. The resort is pretty, by the water, that is why we booked it. However, there is a huge issue with the algae there, and the smell is strong. We appreciate the hard working staff in their restaurant and buffet places. Food has loads of options in the buffet (fruits and vegetables). We preferred the buffet style vs the reservation restaurant overall. The pools are well maintained. We ended up renting a car for the week. We booked a private tour with GIOVANNI Tour and skip the lines (Chichen Itza, Cenote pool, lunch). We drove in the morning to the port and took the Xcaret ferry from Cancun to las Isla Mujeres (would recommend renting a golf cart for the day) , we drove to Delphine beach and the vicinities. Overall, nice resort, location is isolated, beach is not usable due to algae right now (june 2025), staff is great. Rent a car if you have a long stay.
10
Lucia
9 de out. de 2025
·
A estadia foi de 9 noites
The staff service was excellent! Especialy Eddy on the front desk working Nights! Not close or walkable to ant attractions.
The staff service was excellent! Especialy Eddy on the front desk working Nights! Not close or walkable to ant attractions.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
A qualidade da comida varia de excelentes restaurantes à la carte a buffets e serviço de quarto médios, e alguns locais ficam desconfortavelmente quentes. Garantir reservas para o jantar através do aplicativo é um desafio recorrente, e as opções/rótulos vegetarianos podem ser pouco confiáveis.
Avaliações dos hóspedes relacionadas
8
Scott
13 de set. de 2025
·
A estadia foi de 6 noites
The food, staff, and drinks were outstanding. The pools were nice too. They do there best to keep the beach free from seaweed, but was just that time of year. The worst thing is the main eating area/ cafeteria temperature. You'll sweat while you eat. Needs improvement. Food is great though.
The food, staff, and drinks were outstanding. The pools were nice too. They do there best to keep the beach free from seaweed, but was just that time of year. The worst thing is the main eating area/ cafeteria temperature. You'll sweat while you eat. Needs improvement. Food is great though.
8
Tiffany
13 de set. de 2025
·
A estadia foi de 1 noite
The property is gorgeous, they have several restaurants but the buffet has limited options. It was hard trying to get reservations.
The property is gorgeous, they have several restaurants but the buffet has limited options. It was hard trying to get reservations.
8
Dakota
16 de out. de 2025
·
A estadia foi de 6 noites
Beach view was beautiful besides the smelly seaweed. Spa was amazing! The french restaurant was absolutely delicious. Bar members Marco, Alejandro, and Gustavo where absolutely amazing!
Beach view was beautiful besides the smelly seaweed. Spa was amazing! The french restaurant was absolutely delicious. Bar members Marco, Alejandro, and Gustavo where absolutely amazing!
8
Anjelika
8 de set. de 2025
·
A estadia foi de 5 noites
I travel to Mexico every year with my family and like to try different resorts. This one had a beautiful property, clean facilities, and a great service- especially from the stuff who were always friendly and helpful. The resort is very family friendly, with good entertainment and a relaxing atmosphere. Our room was clean and comfortable and we enjoyed spending time in the pool. However, the food was hit or miss. The buffet lunch didn’t have enough meat options, and Brazilian style restaurant was disappointing. The meat was very salty and the chicken breast was dry. On the other hand, we really enjoyed the Mexican restaurant, Italian, Hibachi, Route 66 and the cafe they had much better food. Overall, it was a nice stay.
I travel to Mexico every year with my family and like to try different resorts. This one had a beautiful property, clean facilities, and a great service- especially from the stuff who were always friendly and helpful. The resort is very family friendly, with good entertainment and a relaxing atmosphere. Our room was clean and comfortable and we enjoyed spending time in the pool. However, the food was hit or miss. The buffet lunch didn’t have enough meat options, and Brazilian style restaurant was disappointing. The meat was very salty and the chicken breast was dry. On the other hand, we really enjoyed the Mexican restaurant, Italian, Hibachi, Route 66 and the cafe they had much better food. Overall, it was a nice stay.
6
Jason
15 de out. de 2025
·
A estadia foi de 7 noites
Entertainment was great as there were always different choices. Food was very bland especially room service and got tired of the weak choices at the buffet. Pool was chipping away and found tile pieces in bottom of the pool and a friend cut his foot and they didn’t do anything else with cleaning of the pool afterwards. Wouldn’t come back as it was subpar at best.
Entertainment was great as there were always different choices. Food was very bland especially room service and got tired of the weak choices at the buffet. Pool was chipping away and found tile pieces in bottom of the pool and a friend cut his foot and they didn’t do anything else with cleaning of the pool afterwards. Wouldn’t come back as it was subpar at best.
10
Jason
11 de jun. de 2025
·
A estadia foi de 6 noites
Restaurants are difficult to get reservations even though they are only partially filled.
Restaurants are difficult to get reservations even though they are only partially filled.
10
Chintan
10 de ago. de 2025
·
A estadia foi de 5 noites
I had an excellent stay at this resort! The staff and service were outstanding—always friendly, attentive, and professional. Room service was prompt and high quality, and the overall amenities were impressive, especially the bars and restaurants. The coffee shop was another highlight, offering great service and convenient hours. The food in the main cafeteria was delicious with plenty of options, which made meals enjoyable. However, I was a bit disappointed with the vegetarian offerings. Some dishes were mislabeled, and I even found meat in an item marked vegetarian. When I brought this to the on-site manager’s attention, he apologized but unfortunately did not have the chef re-make the dish. Aside from that incident, everything else about the stay was wonderful. I would still highly recommend this resort for its exceptional hospitality, comfort, and amenities—just be cautious if you have dietary restrictions.
I had an excellent stay at this resort! The staff and service were outstanding—always friendly, attentive, and professional. Room service was prompt and high quality, and the overall amenities were impressive, especially the bars and restaurants. The coffee shop was another highlight, offering great service and convenient hours. The food in the main cafeteria was delicious with plenty of options, which made meals enjoyable. However, I was a bit disappointed with the vegetarian offerings. Some dishes were mislabeled, and I even found meat in an item marked vegetarian. When I brought this to the on-site manager’s attention, he apologized but unfortunately did not have the chef re-make the dish. Aside from that incident, everything else about the stay was wonderful. I would still highly recommend this resort for its exceptional hospitality, comfort, and amenities—just be cautious if you have dietary restrictions.
8
keith
28 de dez. de 2025
·
A estadia foi de 2 noites
Nice resort, great staff and the facilities were very nice. The beach was average and the food selection was minimal in the buffet or on the dining restaurants. The Brazilian style restaurant was great with a lot different meets cuts off skewers at your table. Only there 2 nights and did not get to explore area.
Nice resort, great staff and the facilities were very nice. The beach was average and the food selection was minimal in the buffet or on the dining restaurants. The Brazilian style restaurant was great with a lot different meets cuts off skewers at your table. Only there 2 nights and did not get to explore area.
6
Dora
20 de ago. de 2025
·
A estadia foi de 5 noites
Honestly the resort isn’t terrible, but my friend and I visited Ocean El Faro in Punta Cana and that resort set high expectations for us, so we were dissapointed with the franchises location in cancún. We were dissapointed with the cleanliness of our initial room at Ocean Coral & Turquesa so we asked to change it. Front desk changed our room. There is only one restaurant open past 10pm and the chicken was raw. The buffet food had a wide selection, something for everyone.
Honestly the resort isn’t terrible, but my friend and I visited Ocean El Faro in Punta Cana and that resort set high expectations for us, so we were dissapointed with the franchises location in cancún. We were dissapointed with the cleanliness of our initial room at Ocean Coral & Turquesa so we asked to change it. Front desk changed our room. There is only one restaurant open past 10pm and the chicken was raw. The buffet food had a wide selection, something for everyone.
8
Kyle
8 de jan. de 2026
·
A estadia foi de 5 noites
Great staff, nice room, excellent food at the a la carte restaurants. Only drawback is the hotel doesn't have nearly enough umbrellas and loungers on the beach.
Great staff, nice room, excellent food at the a la carte restaurants. Only drawback is the hotel doesn't have nearly enough umbrellas and loungers on the beach.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
TATIANA
8 de jul. de 2025
·
A estadia foi de 3 noites
Estadia maravilhosa fora da rota dos brasileiros. Simplesmente perfeito.
Estadia maravilhosa fora da rota dos brasileiros. Simplesmente perfeito.
10
MANUEL
2 de dez. de 2024
·
A estadia foi de 4 noites
Excelente
Excelente
10
Erika Jaqueline Sanchez Armas
12 de ago. de 2024
·
A estadia foi de 4 noites
Excelente lugar!!!
Excelente lugar!!!
10
Luis Guillermo
24 de dez. de 2022
·
A estadia foi de 19.349 noites
Excelente
Excelente
4
myriam
18 de ago. de 2026
·
A estadia foi de 3 noites
J'ai choisi cet hotel pour pouvoir faire du snorkeling directement en partant de la plage. Quelle déception de constater en arrivant que la plage n'est pas accessible car envahie de sargasses. Aucune mention dans le descriptif de l'hotel. Aucun message pour prévenir et surtout aucun substitut de proposé pour pouvoir profiter de la mer. D'autres hotels ont mis en place des barrières pour laisser la plage accessible. cet hotel a décidé de fermer pour 3 mois et de ce fait ne fait plus rien contre les algues mais a décidé de ne pas en informer ces clients.
J'ai choisi cet hotel pour pouvoir faire du snorkeling directement en partant de la plage. Quelle déception de constater en arrivant que la plage n'est pas accessible car envahie de sargasses. Aucune mention dans le descriptif de l'hotel. Aucun message pour prévenir et surtout aucun substitut de proposé pour pouvoir profiter de la mer. D'autres hotels ont mis en place des barrières pour laisser la plage accessible. cet hotel a décidé de fermer pour 3 mois et de ce fait ne fait plus rien contre les algues mais a décidé de ne pas en informer ces clients.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 05:30
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- O nome que consta do cartão de crédito usado no momento do registo de entrada para pagamento de despesas adicionais deverá ser o nome principal na reserva do quarto
- Poderão aplicar-se políticas de cancelamento ou taxas especiais para reservas de grupo (mais de 8 quartos no mesmo alojamento/datas de estadia)
- Este alojamento aceita cartões de crédito e numerário
- É reutilizada água através de um sistema de reciclagem de águas residuais
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- A piscina está aberta das 8:00 às 20:00.
- Terá de efetuar uma reserva se quiser desfrutar de massagens ou aceder a tratamentos de spa. As reservas poderão ser efetuadas contactando Este alojamento antes da chegada, utilizando as informações que constam na sua confirmação de reserva.
- O preço total apresentado para estadias a 24 de dezembro inclui uma tarifa relativa a um jantar de gala obrigatório da véspera de Natal.
- O preço total apresentado para estadias a 31 de dezembro inclui uma tarifa relativa a um jantar de gala obrigatório da véspera de Ano Novo.
- O alojamento permite a estadia grátis de crianças com idade igual ou inferior a 2 anos, desde que ocupem o mesmo quarto que os pais ou responsáveis e utilizem as camas existentes.
- Apenas é permitido o acesso aos quartos a clientes registados.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- Check-out tardio disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Wi-fi gratuito