Is parking available at the property?

Yes, free parking is available on-site.

What are the check-in and check-out times?

Check-in time is at 15:00, and check-out time is at 10:00. Early check-in or late check-out may be available upon request.

Where is the hotel located in relation to key landmarks?

The hotel is located in Furano, Hokkaido, just steps from Furano Ski Resort, with nearby attractions including Ningle Terrace, Furano Cheese Factory, and hot springs.

Are children allowed at the property?

Children are allowed at the hotel, but specific age policies are not provided.

Fenix West

What guests think

At Fenix West, travelers praise modern, spacious apartment-style units with full kitchens and mountain views, a handy on-site cafe, and a location very close to the Kitanomine ski base, alongside generally friendly, helpful staff and useful shuttle services.

However, several reviews note limited or unmanned front-desk hours and slow responses, with self check-in after hours and housekeeping only on request or less frequent than expected. Facilities are practical but onsite parking is tight with overflow lots a short walk away, and the property lacks a restaurant, onsen, and room service. Expect a contemporary, condo-style stay geared to self-sufficiency near the slopes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Modern, apartment-style facilities with in-room kitchens and laundry, plus a good cafe and helpful shuttles. Parking is limited with overflow nearby, and there is no full-service restaurant, onsen, or room service.

Related guest reviews

10

Su Lin Anna P

Sep 27, 2024

·

Stayed 2 nights

Liked that it was spacious and new. We felt very comfortable in the suite. Staff spoke excellent English. But the carpark had very limited lots and the assigned carpark which is a walk away with no shelter, is not convenient if it is raining.

10

Karen

Dec 18, 2024

·

Stayed 4 nights

We had a great stay at Fenix West. The staff are all friendly and helpful. The room was spacious w a fully equipped kitchen and beautiful Mountain View. We especially appreciate the shuttle services to and from town, which made our trip so much more enjoyable and easy to plan. There is no Onsen in the hotel but there is one conveniently in the hotel across the street, which kind of solve the issue. I would definitely come back and recommend this hotel

4

Feifei

Jan 16, 2025

·

Stayed 2 nights

We stayed two nights and paid 3,000 USD. But it’s not ski-in ski-out. No restaurant, no onsen, no sauna, very tight parking lots. Not mineral water in the room (in fact nothing in the fridge and there is no bar) and when you call the reception they tell you to drink tap water. No room service… ski locker room is also very small and always crowded with other guests trying to get out at the same time. No staff there to help. We wouldn’t go back to this place.

10

Hyunsuk

Feb 12, 2024

·

Stayed 3 nights

진짜 좋습니다 호텔처럼 식당이 있지는 않지만 무료로 셔틀 운행하고 세탁기도 있고 밥도 해 먹을 수 있습니다 홋카이도살기 잘 경험하고 왔어요

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10

Miku

Sep 18, 2025

·

Stayed 1 night

どこも綺麗で、備え付けのポットなどもブランド品でした。ランドリー無料でとても助かりましたが、２つしかないので繁忙期は混み合うかなと思いました。部屋にPSもあり、衣類乾燥も大満足です。

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10

Peter

Feb 18, 2024

·

Stayed 7 nights

Nisade is the first of the high-end Niseko developers to put a quality project on the ground. It is beautiful, with industrial design softened by a lot of contrasting woodwork. The design is classically modern understated. The staff was ultra friendly, from manager Yuko to the front desk, to all of the drivers, who recognized the guests by name after a few days. Walking the short 100 yards from the Kitanomine gondola felt like going home each day. I would highly recommend Fenix West. I chose it over the larger Fenix and feel like it was the perfect choice. I will definitely stay at Fenix West again and hope to see the same friendly and helpful staff again. My friends who stayed at a large hotel were envious of the concierge level service provided by Fenix West.

10

Johnny

Jun 25, 2025

·

Stayed 2 nights

The room was very spacious and new. The location is fantastic if you are driving. Close to many amenities like convenient shops and restaurants (within 15 mins drive or less). Free laundry near lobby area. However, parking is limited on property.

10

Steve

Nov 3, 2025

·

Stayed 2 nights

I had a wonderful stay at Fenix West Furano. The hotel is modern, stylish, and exceptionally well-equipped with everything you need — a full kitchen with complete cooking tools, utensils, and even laundry facilities. It really feels like a home away from home. The staff, especially Hardy, was incredibly friendly and helpful throughout our stay. Highly recommended for anyone visiting Furano!

10

Kuek Siong

Sep 20, 2025

·

Stayed 3 nights

Nice modern decor which came with free parking. Could imagine staying here for a while since it was such a comfortable stay and came with common work spaces. Great service from Nakajima san! We had some problems with the laundry’s washer and needed to call and trouble her after the front desk was closed. She was so willing to help us despite being off duty. Ms Fu speaks multiple languages and has a good memory. We requested for several items at the front desk and she did not left out anything ! We expected there might be some missing items since this is what we often experienced in other hotels. Thank you ladies! It would be wonderful if there are vending machines to sell drinks and food like sandwiches or simple meals. There is a convenience store about 200 metres down the slope but nothing beats the convenience of vending machines without the need to step out of the hotel!

10

Jiamin

Oct 31, 2025

·

Stayed 4 nights

Clean, helpful staff, modern facilities.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find the property very clean, but several report inconsistent housekeeping (dust, floors not cleaned) and towel or linen changes only on request or less frequent than expected.

Related guest reviews

10

Yong

Nov 14, 2025

·

Stayed 3 nights

Mountain view was awesome Staff was friendly af Unit was clean af Toilet was awesome af Can't ask for more.

10

LAICHEE

Sep 27, 2025

·

Stayed 2 nights

Excellent stay, clean rooms, good service

10

Joanne

Oct 30, 2025

·

Stayed 2 nights

Lovely hotel, spotlessly clean, great facilities and helpful and friendly staff. I’d definitely stay here again.

10

PinJen

Oct 11, 2025

·

Stayed 2 nights

房間乾淨舒適沒有早餐景觀美麗

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8

Misae

Aug 19, 2024

·

Stayed 2 nights

駐車場が分かりにくかったです。タオルの交換を言わないとしてくれないのが少し不便でした。

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10

???

Oct 14, 2025

·

Stayed 2 nights

広くて清潔で

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10

??

Sep 27, 2025

·

Stayed 1 night

清潔感がありまた利用したいと思える施設でした。

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10

Kit

Sep 16, 2023

·

Stayed 3 nights

整體酒店硬件軟件都不錯，員工也非常有禮貌，但美中不足是房間清潔問題，我們住三晚，但他只有第二日來，清理垃圾亦沒有整理房間被鋪，這是我唯一不太滿意的地方。另外，我們租了兩個房間，但他竟然將我們分拆在兩個不同的樓層，極為不便。希望有改善空間。

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6

TOYOKO

Oct 30, 2025

·

Stayed 1 night

新しい建物でよかったと思うが、掃除が行き届いていなく，少しほこりがあった。へやに暖房が入っていなかった。しばらくの間寒かった。

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2

KuoYang

Oct 9, 2025

·

Stayed 3 nights

Here’s the English translation of your review: --- I stayed at this hotel for three days. The exterior is stunning and beautifully designed. However, the cleanliness leaves much to be desired. In three days, housekeeping only came once—and all they did was change the sheets and take out the trash. The floors weren’t even lightly cleaned. After checking out, I realized I had left something behind. I tried contacting the hotel by phone and email, but received no response. If you’re currently considering booking this hotel, I strongly suggest you look into other options instead. --- Let me know if you’d like to polish the tone for a public review or adapt it for a complaint email.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and modern with well-equipped kitchens, comfortable bathrooms, and mountain views; Wi-Fi is reported good. A few note noise near stairwells or initial heating delays, and one found the three-room suite layout different than expected.

Related guest reviews

10

Karen

Dec 18, 2024

·

Stayed 4 nights

We had a great stay at Fenix West. The staff are all friendly and helpful. The room was spacious w a fully equipped kitchen and beautiful Mountain View. We especially appreciate the shuttle services to and from town, which made our trip so much more enjoyable and easy to plan. There is no Onsen in the hotel but there is one conveniently in the hotel across the street, which kind of solve the issue. I would definitely come back and recommend this hotel

10

Yong

Nov 14, 2025

·

Stayed 3 nights

Mountain view was awesome Staff was friendly af Unit was clean af Toilet was awesome af Can't ask for more.

10

???

Oct 14, 2025

·

Stayed 2 nights

広くて清潔で

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8

Jacob

Jan 27, 2024

·

Stayed 6 nights

Staff friendly, room clean, WiFi good, convenient parking if you can get a spot at the hotel. Good coffee shop downstairs but not included in room rate. It was quite noisy when staff cleaning snow and ice on the exit stairwell outside as the banging on the metal staircase to clean the steps rang like a bell over and over again for hours behind our bed wall. I know the snow clearing must be done, but next time I would make sure my room is not adjacent to the stairwell. Terrible way to wake up.

10

Miku

Sep 18, 2025

·

Stayed 1 night

どこも綺麗で、備え付けのポットなどもブランド品でした。ランドリー無料でとても助かりましたが、２つしかないので繁忙期は混み合うかなと思いました。部屋にPSもあり、衣類乾燥も大満足です。

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8

Bernadette Zoey Lim

Jul 30, 2025

·

Stayed 2 nights

Modern decor. Friendly front desk staff. Just need to take note of the timing when it will be unmanned. Spacious space with adequate cutlery/utensils for simple cooking

10

Johnny

Jun 25, 2025

·

Stayed 2 nights

The room was very spacious and new. The location is fantastic if you are driving. Close to many amenities like convenient shops and restaurants (within 15 mins drive or less). Free laundry near lobby area. However, parking is limited on property.

10

Low

Jul 13, 2024

·

Stayed 2 nights

We booked a 3 room suite. Thot it was al3 bedroom in one unit but it turn out to be 3 separate rooms connected with a common main door. Love this hotel thought it is not near amenities. Quite & comfortable.

10

Meow Lin

Jun 4, 2025

·

Stayed 5 nights

The property is quiet, convenient and clean. The bed is very comfortable. It is easy to drive to attractions from here. There is a petrol kiosk just around the corner. Coffee and toast downstairs (Ronin) is great to start your day. There are few great dinning options just 5-7min walk from the property. The view of the mountains in the day and the lights of the houses in the night between the mountains and property are fantastic. Drive to Furano townis just 10min away with great food, pharmacy and supermarket.

10

Janine

Oct 8, 2025

·

Stayed 3 nights

The room was spacious and the bathroom was really nice. Cafe on site made amazing coffees.

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly and helpful, with drivers and concierge-style assistance mentioned. Counterpoints include limited or unmanned front-desk hours, slower responses, and uneven follow-through.

Related guest reviews

10

Gail

Aug 3, 2023

·

Stayed 1 night

Yuko made our stay extra special. She took us to the fabulous soba restaurant next door. We came for the Hokkai Heso Matsuri festival held annually for two days. She arranged for the hotel driver to take us into town, and walked us where to find a taxi to return later that night. She even called our room to check if we returned safely. She went out her way to make our stay in Furano super memorable.

10

Joanne

Oct 30, 2025

·

Stayed 2 nights

Lovely hotel, spotlessly clean, great facilities and helpful and friendly staff. I’d definitely stay here again.

6

TIK YAN

Aug 5, 2024

·

Stayed 2 nights

雖然酒店新淨及房間整潔，惟服務台的營業時間是上午9時至下午6時，營業以外時間要自行處理入住及退房，覺得不便，而且車位不足，晚上要在昏暗環境下尋找車位。此外，房間包早餐，店方亦沒有指示到哪間餐進食，要自行摸索。現時很多酒店都借環保之名而不會每日清潔房間，這間酒店亦是，入住兩晚，連浴巾等都沒有補給。

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6

Amanda

Feb 13, 2026

·

Stayed 3 nights

The unit itself was gorgeous! Location was perfect. Literally a 2 minute walk to the main base. Nice coffee shop in the lobby offering grab and go as well. The disappointing aspect was the service. It felt like we were in an Airbnb with no service. Often times you’d pass the front desk and it’d be completely empty. Upon checking in we were not told about parking, resort area, direction, amenities etc. it felt very rushed and do it your own kind of service. They didn’t respond to emails I sent prior to the stay sling for dinner recommendations and room inquiry. The only way to connect with the staff is through WhatsApp. Not a fan of the service and feel like it shouldn’t be advertised as a hotel.

10

Su Teng

Jun 20, 2025

·

Stayed 2 nights

Rooms were clean with amenities. Service staff (Dorothy) is friendly and helped recommend dining places and things to do around Furano. It’s convenient if you have a car and parking was not an issue as there’s a large parking area about 3-5 mins away by foot if you can’t parked at the smaller carpark beside the hotel. It’s just around a ski slope but we didn’t make use of that since we went in summer.

10

Peter

Feb 18, 2024

·

Stayed 7 nights

Nisade is the first of the high-end Niseko developers to put a quality project on the ground. It is beautiful, with industrial design softened by a lot of contrasting woodwork. The design is classically modern understated. The staff was ultra friendly, from manager Yuko to the front desk, to all of the drivers, who recognized the guests by name after a few days. Walking the short 100 yards from the Kitanomine gondola felt like going home each day. I would highly recommend Fenix West. I chose it over the larger Fenix and feel like it was the perfect choice. I will definitely stay at Fenix West again and hope to see the same friendly and helpful staff again. My friends who stayed at a large hotel were envious of the concierge level service provided by Fenix West.

8

Bernadette Zoey Lim

Jul 30, 2025

·

Stayed 2 nights

Modern decor. Friendly front desk staff. Just need to take note of the timing when it will be unmanned. Spacious space with adequate cutlery/utensils for simple cooking

10

Steve

Nov 3, 2025

·

Stayed 2 nights

I had a wonderful stay at Fenix West Furano. The hotel is modern, stylish, and exceptionally well-equipped with everything you need — a full kitchen with complete cooking tools, utensils, and even laundry facilities. It really feels like a home away from home. The staff, especially Hardy, was incredibly friendly and helpful throughout our stay. Highly recommended for anyone visiting Furano!

10

Kuek Siong

Sep 20, 2025

·

Stayed 3 nights

Nice modern decor which came with free parking. Could imagine staying here for a while since it was such a comfortable stay and came with common work spaces. Great service from Nakajima san! We had some problems with the laundry’s washer and needed to call and trouble her after the front desk was closed. She was so willing to help us despite being off duty. Ms Fu speaks multiple languages and has a good memory. We requested for several items at the front desk and she did not left out anything ! We expected there might be some missing items since this is what we often experienced in other hotels. Thank you ladies! It would be wonderful if there are vending machines to sell drinks and food like sandwiches or simple meals. There is a convenience store about 200 metres down the slope but nothing beats the convenience of vending machines without the need to step out of the hotel!

10

Jiamin

Oct 31, 2025

·

Stayed 4 nights

Clean, helpful staff, modern facilities.

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AI-generated summary based on recent guest reviews

Location

Excellent for the Kitanomine ski area, a short walk to lifts. Convenient for drivers to reach town and attractions, though some note fewer amenities immediately nearby.

Related guest reviews

10

Karen

Dec 18, 2024

·

Stayed 4 nights

We had a great stay at Fenix West. The staff are all friendly and helpful. The room was spacious w a fully equipped kitchen and beautiful Mountain View. We especially appreciate the shuttle services to and from town, which made our trip so much more enjoyable and easy to plan. There is no Onsen in the hotel but there is one conveniently in the hotel across the street, which kind of solve the issue. I would definitely come back and recommend this hotel

8

Hin Yue Wendy

Feb 27, 2023

·

Stayed 5 nights

設施簇新，房間整潔寬闊，服務員態度很好，極近滑雪場，唯酒店入口對泊車後携行李不太方便，整體仍不錯！如價格能低一點更好！

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10

rico

Jul 7, 2024

·

Stayed 1 night

母と息子と3人で宿泊させてもらいました。素敵なホテルで、もう一泊したいホテルでした。外国の方もスタッフに居ましたが、日本語が通じなくてもニコニコ対応してくれて好印象でした。唯一、日本のスタッフの方におすすめのレストランをあとでお電話しますとの事でしたが来なかったので、⭐︎4です。自分で探して食べました。朝ごはんもとても美味しかったです。また富良野に行く際は利用します。

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6

Amanda

Feb 13, 2026

·

Stayed 3 nights

The unit itself was gorgeous! Location was perfect. Literally a 2 minute walk to the main base. Nice coffee shop in the lobby offering grab and go as well. The disappointing aspect was the service. It felt like we were in an Airbnb with no service. Often times you’d pass the front desk and it’d be completely empty. Upon checking in we were not told about parking, resort area, direction, amenities etc. it felt very rushed and do it your own kind of service. They didn’t respond to emails I sent prior to the stay sling for dinner recommendations and room inquiry. The only way to connect with the staff is through WhatsApp. Not a fan of the service and feel like it shouldn’t be advertised as a hotel.

10

Su Teng

Jun 20, 2025

·

Stayed 2 nights

Rooms were clean with amenities. Service staff (Dorothy) is friendly and helped recommend dining places and things to do around Furano. It’s convenient if you have a car and parking was not an issue as there’s a large parking area about 3-5 mins away by foot if you can’t parked at the smaller carpark beside the hotel. It’s just around a ski slope but we didn’t make use of that since we went in summer.

10

Peter

Feb 18, 2024

·

Stayed 7 nights

Nisade is the first of the high-end Niseko developers to put a quality project on the ground. It is beautiful, with industrial design softened by a lot of contrasting woodwork. The design is classically modern understated. The staff was ultra friendly, from manager Yuko to the front desk, to all of the drivers, who recognized the guests by name after a few days. Walking the short 100 yards from the Kitanomine gondola felt like going home each day. I would highly recommend Fenix West. I chose it over the larger Fenix and feel like it was the perfect choice. I will definitely stay at Fenix West again and hope to see the same friendly and helpful staff again. My friends who stayed at a large hotel were envious of the concierge level service provided by Fenix West.

10

Johnny

Jun 25, 2025

·

Stayed 2 nights

The room was very spacious and new. The location is fantastic if you are driving. Close to many amenities like convenient shops and restaurants (within 15 mins drive or less). Free laundry near lobby area. However, parking is limited on property.

10

Low

Jul 13, 2024

·

Stayed 2 nights

We booked a 3 room suite. Thot it was al3 bedroom in one unit but it turn out to be 3 separate rooms connected with a common main door. Love this hotel thought it is not near amenities. Quite & comfortable.

10

Ryan

Feb 4, 2024

·

Stayed 4 nights

Great location for our snowboard trip, super close to the hill.

10

Meow Lin

Jun 4, 2025

·

Stayed 5 nights

The property is quiet, convenient and clean. The bed is very comfortable. It is easy to drive to attractions from here. There is a petrol kiosk just around the corner. Coffee and toast downstairs (Ronin) is great to start your day. There are few great dinning options just 5-7min walk from the property. The view of the mountains in the day and the lights of the houses in the night between the mountains and property are fantastic. Drive to Furano townis just 10min away with great food, pharmacy and supermarket.

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AI-generated summary based on recent guest reviews

Dining

On-site cafe (Ronin) serves good coffee and breakfast, but breakfast is not typically included. There is no restaurant and nearby options can be limited, though in-room kitchens support self-catering.

Related guest reviews

4

Feifei

Jan 16, 2025

·

Stayed 2 nights

We stayed two nights and paid 3,000 USD. But it’s not ski-in ski-out. No restaurant, no onsen, no sauna, very tight parking lots. Not mineral water in the room (in fact nothing in the fridge and there is no bar) and when you call the reception they tell you to drink tap water. No room service… ski locker room is also very small and always crowded with other guests trying to get out at the same time. No staff there to help. We wouldn’t go back to this place.

10

PinJen

Oct 11, 2025

·

Stayed 2 nights

房間乾淨舒適沒有早餐景觀美麗

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10

HNIN YADANAR

Nov 5, 2024

·

Stayed 2 nights

Hotel room is clean and pleasant. Dining options are limited, but the room has kitchen amenities for you to cook your own meals (supermarkets and shops within 15-20 minutes walking distance). Polite and friendly staffs that can converse well in English.

6

Amanda

Feb 13, 2026

·

Stayed 3 nights

The unit itself was gorgeous! Location was perfect. Literally a 2 minute walk to the main base. Nice coffee shop in the lobby offering grab and go as well. The disappointing aspect was the service. It felt like we were in an Airbnb with no service. Often times you’d pass the front desk and it’d be completely empty. Upon checking in we were not told about parking, resort area, direction, amenities etc. it felt very rushed and do it your own kind of service. They didn’t respond to emails I sent prior to the stay sling for dinner recommendations and room inquiry. The only way to connect with the staff is through WhatsApp. Not a fan of the service and feel like it shouldn’t be advertised as a hotel.

8

Jacob

Jan 27, 2024

·

Stayed 6 nights

Staff friendly, room clean, WiFi good, convenient parking if you can get a spot at the hotel. Good coffee shop downstairs but not included in room rate. It was quite noisy when staff cleaning snow and ice on the exit stairwell outside as the banging on the metal staircase to clean the steps rang like a bell over and over again for hours behind our bed wall. I know the snow clearing must be done, but next time I would make sure my room is not adjacent to the stairwell. Terrible way to wake up.

10

Hyunsuk

Feb 12, 2024

·

Stayed 3 nights

진짜 좋습니다 호텔처럼 식당이 있지는 않지만 무료로 셔틀 운행하고 세탁기도 있고 밥도 해 먹을 수 있습니다 홋카이도살기 잘 경험하고 왔어요

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10

Chee Keong

Jun 5, 2024

·

Stayed 3 nights

Fabulous 3 nights stay. The apartment is very spacious and the staff are very friendly. We had breakfast at Ronin cafe (level 1 of the property) The breakfast sets were well thought of. We totally enjoyed the place.

10

Meow Lin

Jun 4, 2025

·

Stayed 5 nights

The property is quiet, convenient and clean. The bed is very comfortable. It is easy to drive to attractions from here. There is a petrol kiosk just around the corner. Coffee and toast downstairs (Ronin) is great to start your day. There are few great dinning options just 5-7min walk from the property. The view of the mountains in the day and the lights of the houses in the night between the mountains and property are fantastic. Drive to Furano townis just 10min away with great food, pharmacy and supermarket.

10

Steve

Nov 3, 2025

·

Stayed 2 nights

I had a wonderful stay at Fenix West Furano. The hotel is modern, stylish, and exceptionally well-equipped with everything you need — a full kitchen with complete cooking tools, utensils, and even laundry facilities. It really feels like a home away from home. The staff, especially Hardy, was incredibly friendly and helpful throughout our stay. Highly recommended for anyone visiting Furano!

10

Janine

Oct 8, 2025

·

Stayed 3 nights

The room was spacious and the bathroom was really nice. Cafe on site made amazing coffees.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $135	2 $138	3 $129
4 $128	5 $128	6 $127	7 $152	8 $127	9 $128	10 $134
11 $132	12 $132	13 $128	14 $127	15 $128	16 $130	17 $128
18 $134	19 $127	20 $128	21 $128	22 $127	23 $128	24 $129
25 $128	26 $127	27 $130	28 $128	29 $129	30 $128	31 $129

Fenix West

About this property

Location

Room options

1 Bedroom Premier Suite (A)

3 Bedroom Penthouse Suite

3 Bedroom Penthouse Residence

3 Bedroom Premier Suite (Triple Key)

1 Bedroom Premier Suite

2 Bedroom Premier Suite (Dual Key)

Superior Hotel Room

Superior Hotel Room (A1)

Superior Hotel Room (A2)

1 Bedroom Premier Suite

1 Bedroom Suite

Superior Hotel Room (B)

Guest reviews of Fenix West

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Fenix West

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28 $136	29 $136	30 $141