Name: Fenix West
Address: 2141-22 Kitanomine-cho, Furano, Hokkaido, Furano, Japan, Furano, Hokkaido Prefecture, Japan
Rating: 8.6

Guest reviews

8.6

Fabulous

Based on 40 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Fenix West, travelers praise modern, spacious apartment-style units with full kitchens and mountain views, a handy on-site cafe, and a location very close to the Kitanomine ski base, alongside generally friendly, helpful staff and useful shuttle services.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Huang-Ling

Apr 3, 2026

·

Stayed 9 nights

The hotel is amazing, and the staff are all very friendly and professional! We had a great time there. Have to thank Amber and Hardy especially, this trip would’ve been so smooth without their help!

6

Amanda

Feb 13, 2026

·

Stayed 3 nights

The unit itself was gorgeous! Location was perfect. Literally a 2 minute walk to the main base. Nice coffee shop in the lobby offering grab and go as well. The disappointing aspect was the service. It felt like we were in an Airbnb with no service. Often times you’d pass the front desk and it’d be completely empty. Upon checking in we were not told about parking, resort area, direction, amenities etc. it felt very rushed and do it your own kind of service. They didn’t respond to emails I sent prior to the stay sling for dinner recommendations and room inquiry. The only way to connect with the staff is through WhatsApp. Not a fan of the service and feel like it shouldn’t be advertised as a hotel.

10

Edward

Jan 21, 2026

·

Stayed 4 nights

Clean but rather small rooms

10

Bernard

Jan 13, 2026

·

Stayed 3 nights

Great front desk help and ski locker area, nice quiet rooms and close to other hotel for food

10

Ka Po jonathan

Dec 5, 2025

·

Stayed 2 nights

The room is extremely clean and comfortable

2141-22 Kitanomine-cho, Furano, Hokkaido, Furano, Japan

Location

Located in Furano, Fenix West is in the mountains. Ningle Terrace and Furabi are cultural highlights, and travelers looking to shop may want to visit Furano Cheese Factory and Furano Marche Shopping Center. Grape Juice Factory, Budogaoka Information Center and Garden of Wind are also worth visiting. Take time off to check out the hot springs in the area, or get some fresh air with adventures like hiking/biking trails, ecotours, and mountain biking nearby.

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 18:00

Before 10:00

FAQs

Yes, free parking is available on-site.

Check-in time is at 15:00, and check-out time is at 10:00. Early check-in or late check-out may be available upon request.

The hotel is located in Furano, Hokkaido, just steps from Furano Ski Resort, with nearby attractions including Ningle Terrace, Furano Cheese Factory, and hot springs.

Children are allowed at the hotel, but specific age policies are not provided.

Fenix West

Amenities

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