Is parking available at the property?

Self-parking is available on-site for a fee of CNY 120 per night. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are served for a fee of approximately CNY 288 for adults and CNY 144 for children. Weekday serving hours are from 6:30 AM to 10:30 AM, and on weekends from 6:30 AM to 11:00 AM.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM to 2:30 PM, and check-out is until 12:30 PM. Early check-in and late check-out may be available for a fee, subject to availability. Guests must contact the property at least 48 hours before arrival to make arrangements.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities. However, specific details about room accessibility and pool access features are not provided.

Where is the property located in relation to key landmarks?

The property is located in the heart of Shanghai, within a 5-minute drive of Jing'an Temple and People's Square. It is approximately 2.9 miles (4.7 km) from The Bund and close to various shopping centers and attractions.

Does the property have a swimming pool?

Yes, the property features both an outdoor and an indoor swimming pool. The outdoor pool is seasonal, and specific operational hours are not detailed.

What are the policies for guests staying with children?

One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of CNY 408.1 per night, subject to availability. Advance request or confirmation is required for rollaway beds.

The Portman Ritz-Carlton Shanghai Hotel

Average nightly price at The Portman Ritz-Carlton Shanghai by month, last 12 months (USD)
Month	Average price
January	US$185
February	US$164
March	US$213
April	US$204
May	US$313
June	US$191
July	US$177
August	US$179
September	US$213
October	US$238
November	US$226
December	US$203

What guests think

At The Portman Ritz-Carlton Shanghai, travellers consistently praise the friendly, attentive service and central location near shopping and metro, while several note that rooms, though generally comfortable, look dated and would benefit from refurbishment.

Facilities such as the club lounge, gym, and indoor/outdoor pools receive frequent compliments. Breakfast is widely considered tasty and varied, though a few guests mention crowding or high prices. Cleanliness is generally high, with occasional issues like odors or minor maintenance problems reported. Expect classic comforts and solid amenities in a slightly old-fashioned setting.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many guests highlight the excellent club lounge, plus a well-equipped gym and indoor/outdoor pools; some also note spa/sauna access and an elegant bar. A few mention that facilities feel dated in areas.

Related guest reviews

10

Thijs

11 Jul 2024

·

Stayed 4 nights

Had a junior suite, the lounge and especially the staff in the lounge (Tina and ?) are amazing! Food is of good quality, location is nice, limo and laundry service are superb. The suite service made it a real Ritz Carlton experience.

10

Chris

11 Jul 2024

·

Stayed 3 nights

I have stayed at the Portman hotel regularly on business trip to Shanghai. It is a great hotel with large room. Good breakfast and excellent pool and gym. Well located for downtown Shanghai.

10

Masaki

11 Jul 2025

·

Stayed 2 nights

施設はとても快適。ジムやプール、サウナなど充実。スタッフの応対も丁寧。ラウンジも快適、朝食も美味しく、堪能。また機会があれば泊まりたい。

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10

Michael

9 Sept 2025

·

Stayed 6 nights

Always great to stay at Portman Ritz-Carlron in Shanghai. Great spacious rooms , well equipped gym and nice food.

10

Farah

22 Jul 2025

·

Stayed 3 nights

Pour les familles. C’est parfait! L’accueil, l’accès au spa, piscine, salle de sport.

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10

WILLIAM

27 Nov 2025

·

Stayed 3 nights

Excellent room and wonderful service , the club lounge is outstanding

10

Louise

10 Oct 2025

·

Stayed 2 nights

Club lounge was excellent.

10

Kermit

29 Nov 2023

·

Stayed 4 nights

The Ritz are consistently great hotels. The suite we had was extremely clean and comfortable. The hotel is basically spotless inside and out. The bar lounge is elegant and well staffed. Breakfast and lunch buffets are out of this world in terms of variety service and cleanliness. We enjoyed the service and food daily with no regrets. Our advice might be to download a taxi app to help get a cab to return at night because they all work that way now. Great hotel. Classy staff and management. Everyone knows their part and performs to perfection. Stay here.

10

Elisabetta

16 Aug 2023

·

Stayed 4 nights

The hotel is excellent: comfortable room, careful personnel, fast elevator, well located (600m from metro stop Jin'an Temple; in the middle of the stopping area; nice bars and restaurants nearby). Highlight: the indoor and outdoor pool (almost unique feature in Shanghai).

8

Jean-Francois

20 Jul 2023

·

Stayed 7 nights

Well located and convenient. Trusted brand-name. However, as the hotel is old, many facilities are not up-to-date (lack of power sockets in the room and bathroom, ...)

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Cleanliness

Rooms and public areas are generally very clean, with several reviews praising spotless upkeep. A few report odors, a stained mattress, or lingering smoke smells.

Related guest reviews

10

Fa

11 Sept 2024

·

Stayed 5 nights

Right in the downtown area of PuXi. Location is perfect! The room seems a little outdated but still very clean. Staff is very friendly and prompt. Breakfast buffet has a wide selection from Chinese to western options.

10

Deena

17 Nov 2025

·

Stayed 4 nights

The room was perfect, very clean and the staff was very accommodating.

6

Hoi Yan

12 Apr 2025

·

Stayed 1 night

清潔需要改善，我之前住15樓發現床褥有污跡跟住調去23樓

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10

Wei

24 Sept 2025

·

Stayed 8 nights

The Portman Ritz-Carlton Shanghai is located at the old French Concession, one of the city's most exclusive neighborhoods and also very convenient shopping district. Many restaurants and several shopping malls are steps away from the hotel. It's also very close to subway station. The property has an upscale appearance inside and out. Most staffs were pleasantly polite and helpful; room was clean and well equipped; breakfast buffet selection was quality and substantial. It'd be my first choice when I return to Shanghai next trip.

10

XIAOWEN

14 Nov 2025

·

Stayed 2 nights

The room is super clean, the breakfast is delicious and has a variety of options. The front desk stuff is very nice.

10

HSIU YUAN

20 Oct 2025

·

Stayed 2 nights

Clean and comfortable

10

IGOR

14 Apr 2024

·

Stayed 2 nights

Very nice, clean and safe hotel. Always stay there when I have trip to Shanghai

10

Beiqi

6 Jun 2025

·

Stayed 8 nights

My stay at Portman was perfect! Besides its excellent location and elegant decor, the staff was incredibly lovely and cordial. Their hospitality and courtesy were superb. I would like to give my special thanks to Helen who patiently helped me solve my issues and accommodated my requests. With utmost kindness, she continuously ensured that my 8-day stay at Portman was joyful. She also updated me about the fast-changing nearby shopping malls, restaurants, and boutiques. My room was constantly crystal clean with pink roses and everything was perfectly placed. Therefore, I will definitely stay at Portman again when I come back to Shanghai next time.

6

Robin

4 Jun 2025

·

Stayed 2 nights

Room was dated and smelled moldy.

10

Sum Sum

23 Oct 2024

·

Stayed 4 nights

The hotel is excellent in terms of staff, breakfast, service and room size. The only problem was that I could smell cigarette in my room which was supposed to be non smoking.

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Rooms

Rooms are comfortable and sometimes spacious, but many describe the decor and fittings as dated and due for refresh. Recurring comments include limited power outlets, occasional AC issues or odors, and mixed views.

Related guest reviews

8

JACQUES

9 Aug 2025

·

Stayed 4 nights

La literie très confortable. Le club lounge très agréable et calme. La proximité avec des centres commerciaux. Hotel 5étoiles un peu ancien qui mériterait un raffraichissement.

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8

Niels

29 Oct 2025

·

Stayed 4 nights

Very pleasant staff everywhere Dated hotel Great location

8

Minghui

14 Jul 2025

·

Stayed 1 night

Nice grand hotel, even it’s a bit dated, but very well maintained. Rooms are good size in this location, but the view from our rooms are not great. Breakfast is good, not outstanding though. Staffs are ok, only if you ask something, they will talk to you.

8

Jennifer

20 Aug 2024

·

Stayed 3 nights

This is not exactly Ritz Carlton's standard. The room is small and not well maintained. We felt the room is similar to a 3-star hotel. The breakfast is great, but we hope to have oatmeal and soft-tofu in the morning.

10

Claus

24 Feb 2026

·

Stayed 2 nights

As always great Ritz Carlton Service, location is perfect, however the rooms are super old - we stayed there over 12 years ago and the rooms needed renovation than, and they STILL is in badly need of renovation.

6

Chao

1 Aug 2023

·

Stayed 1 night

I stayed in skyline room for one night, staff are friendly, AC in the room has poor quality, not in a fine condition or

8

Jean-Francois

20 Jul 2023

·

Stayed 7 nights

Well located and convenient. Trusted brand-name. However, as the hotel is old, many facilities are not up-to-date (lack of power sockets in the room and bathroom, ...)

6

Robin

4 Jun 2025

·

Stayed 2 nights

Room was dated and smelled moldy.

10

Francesco

3 Jul 2024

·

Stayed 2 nights

Very good hotel: Liked: room is ok, very good breakfast, internal and external swimming pool, gym. Not liked much: rooms are a bit old and need some upgrade, not enough free power plugs, room light is insufficient.

10

Sum Sum

23 Oct 2024

·

Stayed 4 nights

The hotel is excellent in terms of staff, breakfast, service and room size. The only problem was that I could smell cigarette in my room which was supposed to be non smoking.

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AI-generated summary based on recent guest reviews

Service

Service is a standout, frequently described as friendly, attentive, and personalized, with staff often going above and beyond. Occasional complaints note rudeness or billing disputes at checkout.

Related guest reviews

10

Lorraine

9 Oct 2025

·

Stayed 1 night

As ever the Portman Ritz Carlton was perfect arranged balloons, cake and card for my daughters birthday, wonderful service every time, thank you

10

Troy

23 Sept 2025

·

Stayed 5 nights

The staff really stood out as the best part of staying here, they were always available, helpful and friendly. The location is amazing as well.

10

WILLIAM

27 Nov 2025

·

Stayed 3 nights

Excellent room and wonderful service , the club lounge is outstanding

10

Merbert

6 Nov 2025

·

Stayed 5 nights

Well kept property. Great location. Manager Aileen Hu at Club Collection provided attentive personal assistance professionally.

10

Veronica

26 Sept 2025

·

Stayed 7 nights

Was not expecting over £500 deposit to be taken from us on arrival. Some staff rude and unhelpful but wonderful choice of breakfast. Extras in hotel very expensive

2

Lily

29 Jul 2024

·

Stayed 2 nights

The lady who checked us out was cold. She made me pay for my and the kids' breakfast even though we didn't go to the buffet on the 2nd morning. (The buffet staff scanned my room card on the first day, we didn't go on the 2nd day, so my room card wasn't scanned, she should have the records) When we checked in, the front desk strongly recommended the breakfast package, I said sure I will try it. We went to the buffet on the first morning. The breakfast was not good, but it was expensive compared to other hotels. They didn't tell me that I had to call and cancel the breakfast if I didn’t want it on the second day. The other hotels I have stayed only charge if we went to the breakfast. I am very disappointed.

10

yali

23 Sept 2025

·

Stayed 4 nights

Excellent service. Best location in the town.

10

Merbert

17 Nov 2024

·

Stayed 5 nights

Attentive staff. Speedy service response.

10

John Oliver

20 May 2025

·

Stayed 2 nights

What a wonderful experience. Service was terrific, food was wonderful and Frank, the guest services manager, could not have been more helpful and an example of what the word “hospitality” means. Would definitely be my first choice.

10

Ursula Yee Har

20 Nov 2025

·

Stayed 3 nights

Very nice hotel, flexible services and friendly staff

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Location

Consistently praised as central and convenient for shopping, dining, and metro access in the Jing'an area. Suitable for both business and sightseeing.

Related guest reviews

10

Ninoslav

7 May 2023

·

Stayed 11 nights

This hotel was a few minutes walk from my work. Great location with many restaurants near by. Practical location for exploration of the city.

10

Mardo

7 Mar 2025

·

Stayed 1 night

great location the area is buzzing with life

10

haoxiang

17 Nov 2024

·

Stayed 2 nights

Great location.

10

HueiChun

17 Apr 2025

·

Stayed 3 nights

The staff were extremely helpful and polite. The location is convenient for sightseeing, shopping.

10

Wei

24 Sept 2025

·

Stayed 8 nights

The Portman Ritz-Carlton Shanghai is located at the old French Concession, one of the city's most exclusive neighborhoods and also very convenient shopping district. Many restaurants and several shopping malls are steps away from the hotel. It's also very close to subway station. The property has an upscale appearance inside and out. Most staffs were pleasantly polite and helpful; room was clean and well equipped; breakfast buffet selection was quality and substantial. It'd be my first choice when I return to Shanghai next trip.

10

Shazzasbazzar

28 Jul 2024

·

Stayed 2 nights

The location was ideal.

10

HUNG

24 Sept 2025

·

Stayed 2 nights

It is truly one of the nicest hotels in town. As part of the architectural design team of the project 35 years ago, I’m proud of it stands the test of time. The location is unbeatable. Highly recommended.

10

Monty

24 Oct 2023

·

Stayed 2 nights

Best location, reasonably priced, I will stay again.

10

Hsiu-Hsiang

8 Oct 2025

·

Stayed 1 night

Nice hotel and nice location

10

Rebecca

18 Jun 2025

·

Stayed 3 nights

The service was outstanding. Great location, rooms, F&B on a high level. I would definitely recommend this hotel.

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Dining

Breakfast is widely praised for variety and quality, and some note strong overall F&B. A few mention crowding, high prices, or average lounge offerings.

Related guest reviews

10

Jimmy

26 Oct 2025

·

Stayed 3 nights

早餐很好，就是有点拥挤。客房整洁明亮，员工服务到位。

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10

Thijs

11 Jul 2024

·

Stayed 4 nights

Had a junior suite, the lounge and especially the staff in the lounge (Tina and ?) are amazing! Food is of good quality, location is nice, limo and laundry service are superb. The suite service made it a real Ritz Carlton experience.

10

Masaki

11 Jul 2025

·

Stayed 2 nights

施設はとても快適。ジムやプール、サウナなど充実。スタッフの応対も丁寧。ラウンジも快適、朝食も美味しく、堪能。また機会があれば泊まりたい。

Translate

10

Fa

11 Sept 2024

·

Stayed 5 nights

Right in the downtown area of PuXi. Location is perfect! The room seems a little outdated but still very clean. Staff is very friendly and prompt. Breakfast buffet has a wide selection from Chinese to western options.

10

Kermit

29 Nov 2023

·

Stayed 4 nights

The Ritz are consistently great hotels. The suite we had was extremely clean and comfortable. The hotel is basically spotless inside and out. The bar lounge is elegant and well staffed. Breakfast and lunch buffets are out of this world in terms of variety service and cleanliness. We enjoyed the service and food daily with no regrets. Our advice might be to download a taxi app to help get a cab to return at night because they all work that way now. Great hotel. Classy staff and management. Everyone knows their part and performs to perfection. Stay here.

10

Veronica

26 Sept 2025

·

Stayed 7 nights

Was not expecting over £500 deposit to be taken from us on arrival. Some staff rude and unhelpful but wonderful choice of breakfast. Extras in hotel very expensive

8

Jennifer

20 Aug 2024

·

Stayed 3 nights

This is not exactly Ritz Carlton's standard. The room is small and not well maintained. We felt the room is similar to a 3-star hotel. The breakfast is great, but we hope to have oatmeal and soft-tofu in the morning.

2

Lily

29 Jul 2024

·

Stayed 2 nights

The lady who checked us out was cold. She made me pay for my and the kids' breakfast even though we didn't go to the buffet on the 2nd morning. (The buffet staff scanned my room card on the first day, we didn't go on the 2nd day, so my room card wasn't scanned, she should have the records) When we checked in, the front desk strongly recommended the breakfast package, I said sure I will try it. We went to the buffet on the first morning. The breakfast was not good, but it was expensive compared to other hotels. They didn't tell me that I had to call and cancel the breakfast if I didn’t want it on the second day. The other hotels I have stayed only charge if we went to the breakfast. I am very disappointed.

10

XIAOWEN

14 Nov 2025

·

Stayed 2 nights

The room is super clean, the breakfast is delicious and has a variety of options. The front desk stuff is very nice.

10

Rebecca

18 Jun 2025

·

Stayed 3 nights

The service was outstanding. Great location, rooms, F&B on a high level. I would definitely recommend this hotel.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $232	10 $249
11 $254	12	13	14	15	16 $407	17 $407
18 $370	19 $274	20 $313	21 $306	22 $298	23 $298	24 $343
25 $242	26	27 $310	28 $295	29 $273	30 $249	31

Su	Mo	Tu	We	Th	Fr	Sa
1 $251	2	3 $296	4 $423	5 $296	6 $310	7 $295
8 $281	9 $266	10 $288	11 $287	12 $280	13 $266	14 $244
15 $229	16 $251	17 $280	18 $281	19 $281	20	21 $243
22 $251	23 $266	24 $272	25 $281	26 $273	27 $244	28 $214
29 $207	30 $214

The Portman Ritz-Carlton Shanghai

Prices for The Portman Ritz-Carlton Shanghai

Monthly average prices

About this property

Location

Room options

Club Business Studio King

Deluxe Skyline View Twin

Club Skyline View King

Deluxe City View Twin

Club Business Studio Twin

One Bedroom Penthouse Suite

Premier Suite King

Club Premier Suite King

Club Skyline View Twin

Club Deluxe City View King

Club Deluxe City View Twin

Deluxe Twin

Deluxe Skyline View King

Deluxe King

Two Bedroom Penthouse Suite

Premier Suite Twin

Deluxe City View King

Guest reviews of The Portman Ritz-Carlton Shanghai

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Portman Ritz-Carlton Shanghai

Prices for upcoming dates