Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort
308 $US
/nuit
Moyenne pour septembre
Prix pour Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort
Sélectionnez les dates pour voir les prix et les disponibilités
308 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort, les prix par nuit s'élèvent en moyenne à 308 $US pendant le mois le moins cher (septembre) et à 589 $US pendant le mois le plus cher (avril), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 436 $US |
| février | 442 $US |
| mars | 532 $US |
| avril | 589 $US |
| mai | 341 $US |
| juin | 390 $US |
| juillet | 432 $US |
| août | 377 $US |
| septembre | 308 $US |
| octobre | 321 $US |
| novembre | 407 $US |
| décembre | 469 $US |
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sept. · 308 $US
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Le plus cher : avril (env. 589 $US)
Le moins cher : septembre (env. 308 $US)
À propos de cet établissement
Complexe tout compris avec 4 piscines extérieures, un spa offrant des services complets et une plage privée à Costa Mujeres.
Wi-fi gratuit
Mini bar
Emplacement
Carretera A Punta Sam Sm6 Mza 2 Lot 7 8 Costa Muje, Costa Mujeres, Isla Mujeres, Quintana Roo, Mexique
Options de chambre
Junior Suite Sea View
Couchages 5
Junior Suite with Double Bed
Couchages 5
Junior Suite Sea View King Bed
Couchages 5
Suite Three Bedrooms
Couchages 8
Suite One Bedroom
Couchages 8
Junior Suite Ocean View
Couchages 5
Suite with Double Bed
Couchages 8
Junior Suite Standard
Détails de la chambre
Couchages 5
Room Standard
Suite King Size Bed
Couchages 8
Suite Two Bedrooms
Couchages 8
Junior Suite King Size Bed
Couchages 5
Junior Suite Luxury
Couchages 5
Junior Suite Two Queen Beds
Couchages 5
Suite Standard
Couchages 8
Suite Two Queen Beds
Couchages 8
Avis des voyageurs sur Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort
7.7
Bien
Basé sur 152 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Le Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort propose un séjour animé et familial avec de grandes piscines, une rivière à courant lent, une large plage, des animations fréquentes, et de nombreux clients soulignant le personnel amical et la présence utile de conseillers Expedia et de majordomes sur place.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Le Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort propose un séjour animé et familial avec de grandes piscines, une rivière à courant lent, une large plage, des animations fréquentes, et de nombreux clients soulignant le personnel amical et la présence utile de conseillers Expedia et de majordomes sur place.
Les avis sur le service sont mitigés : si de nombreuses équipes sont chaleureuses et attentionnées, d'autres signalent une aide lente ou inexistante, de longues files d'attente à l'enregistrement et des bars sous-effectifs. Les restaurants suscitent des opinions variées, avec de bons petits déjeuners et quelques restaurants exceptionnels, mais des plaintes fréquentes concernant la difficulté d'obtenir une réservation pour le dîner, des buffets basiques, des boissons diluées et des alcools premium uniquement avec une surclassement. Les installations plaisent aux familles — rivière à courant lent, parc aquatique, spectacles — mais certains mentionnent la fermeture prématurée des piscines, le manque de transats, les moustiques et des problèmes occasionnels d'entretien ou de propreté, tels que des chambres humides, des zones usées et de l'eau du robinet décolorée. Attendez-vous à un complexe rempli d'activités qui récompense la planification à l'avance, en particulier pour les repas et les sièges.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les grandes piscines, la rivière à courant lent, le parc aquatique pour enfants et les spectacles réguliers sont des points forts ; beaucoup apprécient également la plage et le spa, bien que ce dernier soit coûteux. Les inconvénients incluent la fermeture prématurée des piscines, le manque de transats et les bars lents ou sous-effectifs.
Avis de voyageur à ce sujet
10
Jennifer Lindsey
2 oct. 2025
·
A séjourné 7 nuits
We loved this resort! There’s so much to do for all ages. The restaurants were all really good and we especially loved the coffee shop for the iced coffee and sandwiches. The pools are big and clean, the beach is beautiful and all the staff are super friendly & helpful.
We loved this resort! There’s so much to do for all ages. The restaurants were all really good and we especially loved the coffee shop for the iced coffee and sandwiches. The pools are big and clean, the beach is beautiful and all the staff are super friendly & helpful.
10
Lorinda
2 sept. 2025
·
A séjourné 7 nuits
Beautiful property. Travelled with family and paid for star class. 6 people in total. Kids loved the lazy river and stayed busy the entire stay. Entertainment was great, spa was amazing and the tours were easy to book on site. Food was delicious and fast (no waiting in line with star class) easy to use app to book reservations/check daily activities. Check in was a breeze and room service was a hit for the kids 24/7.
Beautiful property. Travelled with family and paid for star class. 6 people in total. Kids loved the lazy river and stayed busy the entire stay. Entertainment was great, spa was amazing and the tours were easy to book on site. Food was delicious and fast (no waiting in line with star class) easy to use app to book reservations/check daily activities. Check in was a breeze and room service was a hit for the kids 24/7.
8
Damien Gregory
13 mai 2025
·
A séjourné 7 nuits
The check in process was a bit slow. But the stay made up for it. The food was great the spa and gym was amazing. The beach was awesome as well. The adult pool was a bit dirty at times. The lazy river was the best to just lounge around in. Overall the stay was amazing and my wife and I had a great time.
The check in process was a bit slow. But the stay made up for it. The food was great the spa and gym was amazing. The beach was awesome as well. The adult pool was a bit dirty at times. The lazy river was the best to just lounge around in. Overall the stay was amazing and my wife and I had a great time.
8
Wayne
16 avr. 2025
·
A séjourné 6 nuits
Don't listen to those who say the resort is too big. It's the perfect size with everything of importance located at the main lobby. All restaurants, activities, night club, etc. are at the main lobby. We stayed in building 30 and it was fantastic! Partial beach view with a wonderful panoramic view of the entire property! The buffet was decent, not great. The beach restaurant breakfast buffet was wonderful, and their lunch options fantastic! Room service DISGUSTING! Undercooked terrible pizza with soggy chips, chicken burger made from cheap chicken fingers, etc. I asked a few times for the pizza to be very well done, and it would always come the same. Undercooked and doughy. Brazilian great, steak great, Italian good with great wood fire pizza, Fuel awesome and Guys burgers was good. Beer was cold, beach was beautiful and the weather was sunny and hot so I ain't complaining. Just critiquing! Shout out to Alma in guest services, the bartenders at the club and the older gentleman bartender at the beach bar. Yeah, his attitude was hit or miss but I had no issues and he makes THE BEST OJO ROJO IN MEXICO! Try it, you will not be disappointed! Wish I could remember his name! Maybe Miguel? Oh as for the chair situation, it is no different than any other resort. If you want chairs by the pool, GET YOUR ASS UP EARLY! 6AM works so 1 Star review because your lazy?? You have an hour for me, then I start grabbing towels and taking over ;) Just wake up and enjoy the sunrise!
Don't listen to those who say the resort is too big. It's the perfect size with everything of importance located at the main lobby. All restaurants, activities, night club, etc. are at the main lobby. We stayed in building 30 and it was fantastic! Partial beach view with a wonderful panoramic view of the entire property! The buffet was decent, not great. The beach restaurant breakfast buffet was wonderful, and their lunch options fantastic! Room service DISGUSTING! Undercooked terrible pizza with soggy chips, chicken burger made from cheap chicken fingers, etc. I asked a few times for the pizza to be very well done, and it would always come the same. Undercooked and doughy. Brazilian great, steak great, Italian good with great wood fire pizza, Fuel awesome and Guys burgers was good. Beer was cold, beach was beautiful and the weather was sunny and hot so I ain't complaining. Just critiquing! Shout out to Alma in guest services, the bartenders at the club and the older gentleman bartender at the beach bar. Yeah, his attitude was hit or miss but I had no issues and he makes THE BEST OJO ROJO IN MEXICO! Try it, you will not be disappointed! Wish I could remember his name! Maybe Miguel? Oh as for the chair situation, it is no different than any other resort. If you want chairs by the pool, GET YOUR ASS UP EARLY! 6AM works so 1 Star review because your lazy?? You have an hour for me, then I start grabbing towels and taking over ;) Just wake up and enjoy the sunrise!
4
Cathy Lee
7 août 2025
·
A séjourné 7 nuits
The pools and lazy river were both very dirty. There were never enough lounge chairs around the pools. Drinks were limited and the selection of liquors available was poor. Wine tasted terrible. Rooms were nice, but the water in the room smelled and had a gray tinge when turned on. Coffee was terrible. The restaurants were adequate, but not great. Service was always very good. Beach was terrible, covered with seaweed, unusable. Worst of all 2 of our group came home with the Cyclospora parasite! We will not be going back.
The pools and lazy river were both very dirty. There were never enough lounge chairs around the pools. Drinks were limited and the selection of liquors available was poor. Wine tasted terrible. Rooms were nice, but the water in the room smelled and had a gray tinge when turned on. Coffee was terrible. The restaurants were adequate, but not great. Service was always very good. Beach was terrible, covered with seaweed, unusable. Worst of all 2 of our group came home with the Cyclospora parasite! We will not be going back.
6
Ronald
20 avr. 2025
·
A séjourné 7 nuits
The property seems just too large. Long walks to things, limited food options for “regular” guests for lunch and anytime snacking it seemed like, was a battle at 5am between everyone trying to put their stuff out and claim a pool or good beach chair spot, lots of staff walking around but only 1 bar tender working in the high population bars, food was decent but too much of the same thing day after day in the buffet
The property seems just too large. Long walks to things, limited food options for “regular” guests for lunch and anytime snacking it seemed like, was a battle at 5am between everyone trying to put their stuff out and claim a pool or good beach chair spot, lots of staff walking around but only 1 bar tender working in the high population bars, food was decent but too much of the same thing day after day in the buffet
8
Takisha
7 janv. 2025
·
A séjourné 4 nuits
The property was beautiful, however the hot tub was cold in the pool area and in the Spa.
The property was beautiful, however the hot tub was cold in the pool area and in the Spa.
6
Danish
1 oct. 2025
·
A séjourné 5 nuits
Spa was amazing but overpriced breakfast was amazing and majority of the waiters and waitress were very good. Blow average room service and very tough communication with front desk. The worst part was the people organizing the excursions. It was way overpriced and if you wanted to move things around, it wasn’t as easy.
Spa was amazing but overpriced breakfast was amazing and majority of the waiters and waitress were very good. Blow average room service and very tough communication with front desk. The worst part was the people organizing the excursions. It was way overpriced and if you wanted to move things around, it wasn’t as easy.
8
Joseph Michael
9 sept. 2025
·
A séjourné 6 nuits
Overall it is a nice resort. We spent an additional $600 to upgrade the food and wine on just 2 nights of dinning for 4 adults, personally if they cut that in half they will sell more. They kept running out of beer and ice on the beach bar. We go to Cancun to hang on the beach, we had to move to the crowded pool just to get cold drinks. Every staff member are nice and willing to help. Edgar Murcia is a wonderful person, look him up for an added touch of VIP.
Overall it is a nice resort. We spent an additional $600 to upgrade the food and wine on just 2 nights of dinning for 4 adults, personally if they cut that in half they will sell more. They kept running out of beer and ice on the beach bar. We go to Cancun to hang on the beach, we had to move to the crowded pool just to get cold drinks. Every staff member are nice and willing to help. Edgar Murcia is a wonderful person, look him up for an added touch of VIP.
10
Jonathan
6 août 2025
·
A séjourné 7 nuits
Overall, excellent vacation. It was me, my wife, our 18yr old and 21yr old. They said it was a great vacation, always something to do from games, to cinema movies, nightclub, lazy river, etc.. The resort is large and beautiful. The pools were great but get there early in the morning to reserve chairs. The daily entertainment by the adult pool can be improved to be more "adult centric" and the music can be improved by allowing requests so its not the same type of music that some people may not enjoy... keep it diverse. A few areas of improvement; how can the pool bar run out of Captain Morgan when its at other bars in the resort? You need to ensure its stocked for your customers. The other is the drinks, some bars do a good margarita and expresso martini (adult checkin bar) and others are terrible at making drinks (martini bar). The restaurants were great. The sunset strip steakhouse, gusto italian and asian were our favorites. The bartenders and adult scene pool workers were all excellent at helping us enjoy our stay. The star of our week was our Expedia rep, Mauricio. He helped us book restaurants during the week, get some issues fixed and was our go-to person. He deserves a raise!! You dont need star class when you have Mauricio! We were treated like VIPS!!!
Overall, excellent vacation. It was me, my wife, our 18yr old and 21yr old. They said it was a great vacation, always something to do from games, to cinema movies, nightclub, lazy river, etc.. The resort is large and beautiful. The pools were great but get there early in the morning to reserve chairs. The daily entertainment by the adult pool can be improved to be more "adult centric" and the music can be improved by allowing requests so its not the same type of music that some people may not enjoy... keep it diverse. A few areas of improvement; how can the pool bar run out of Captain Morgan when its at other bars in the resort? You need to ensure its stocked for your customers. The other is the drinks, some bars do a good margarita and expresso martini (adult checkin bar) and others are terrible at making drinks (martini bar). The restaurants were great. The sunset strip steakhouse, gusto italian and asian were our favorites. The bartenders and adult scene pool workers were all excellent at helping us enjoy our stay. The star of our week was our Expedia rep, Mauricio. He helped us book restaurants during the week, get some issues fixed and was our go-to person. He deserves a raise!! You dont need star class when you have Mauricio! We were treated like VIPS!!!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
La propreté est irrégulière : certains clients ont trouvé des chambres impeccables, tandis que d'autres ont signalé des chambres humides ou moisis, de l'eau du robinet décolorée et des piscines ou des zones de plage occasionnellement sales. La minutie du ménage variait selon les séjours.
Avis de voyageur à ce sujet
10
Tonia
22 juil. 2024
·
A séjourné 4 nuits
Staff was great, I was in building 14 at first and the room smelled horrible and on the way to room it looks like it needs to be updated. We were eventually moved to building 12 where the room smelled so good as well as the elevator and the building seems newer than building 14. The staff was great our room was accidentally entered by some other guests that thought it was their room. The the staff came up right away took care of the situation. As well as the morning after they came back to explain what happened. I was so grateful for that. The greeting when we first came in was everything we was also greeted with a drink that I might say needs to be changed out to another drink guest my like. It was bitter and a very horrible taste and drink and as I watch the other guest take a sip they made the same ugly face. So please stop serving that drink and go back to the drawing board and find something that guests will be welcome to.
Staff was great, I was in building 14 at first and the room smelled horrible and on the way to room it looks like it needs to be updated. We were eventually moved to building 12 where the room smelled so good as well as the elevator and the building seems newer than building 14. The staff was great our room was accidentally entered by some other guests that thought it was their room. The the staff came up right away took care of the situation. As well as the morning after they came back to explain what happened. I was so grateful for that. The greeting when we first came in was everything we was also greeted with a drink that I might say needs to be changed out to another drink guest my like. It was bitter and a very horrible taste and drink and as I watch the other guest take a sip they made the same ugly face. So please stop serving that drink and go back to the drawing board and find something that guests will be welcome to.
6
judith
12 août 2025
·
A séjourné 3 nuits
El servicio de limpieza de habitaciones fue muy malo ya que realmente nunca lo hicieron, en estancia de 3 noches solo tendieron las camas, nunca llego mi maletero que deje programado para bajar las maletas, no me dieron up grade de habitacion como en otras ocasiones pero el servicio de las cabañas fue impecable, tanto comida como bebidas, Joaquin y Ray nos trataron excelente
El servicio de limpieza de habitaciones fue muy malo ya que realmente nunca lo hicieron, en estancia de 3 noches solo tendieron las camas, nunca llego mi maletero que deje programado para bajar las maletas, no me dieron up grade de habitacion como en otras ocasiones pero el servicio de las cabañas fue impecable, tanto comida como bebidas, Joaquin y Ray nos trataron excelente
10
Madison Brooke
6 nov. 2025
·
A séjourné 6 nuits
The room was immaculate. Housekeeping did a great job daily! Food was wonderful. Drinks were amazing, and the beach was super pretty and clean. Resort staff was friendly and helpful. 10/10 across the board!
The room was immaculate. Housekeeping did a great job daily! Food was wonderful. Drinks were amazing, and the beach was super pretty and clean. Resort staff was friendly and helpful. 10/10 across the board!
4
Cathy Lee
7 août 2025
·
A séjourné 7 nuits
The pools and lazy river were both very dirty. There were never enough lounge chairs around the pools. Drinks were limited and the selection of liquors available was poor. Wine tasted terrible. Rooms were nice, but the water in the room smelled and had a gray tinge when turned on. Coffee was terrible. The restaurants were adequate, but not great. Service was always very good. Beach was terrible, covered with seaweed, unusable. Worst of all 2 of our group came home with the Cyclospora parasite! We will not be going back.
The pools and lazy river were both very dirty. There were never enough lounge chairs around the pools. Drinks were limited and the selection of liquors available was poor. Wine tasted terrible. Rooms were nice, but the water in the room smelled and had a gray tinge when turned on. Coffee was terrible. The restaurants were adequate, but not great. Service was always very good. Beach was terrible, covered with seaweed, unusable. Worst of all 2 of our group came home with the Cyclospora parasite! We will not be going back.
8
LUIS ALEJANDRO
10 sept. 2024
·
A séjourné 4 nuits
La habitacion se sentia con mucha humedad, eso hacia que las almohadas y el endredon olieran a humedad,
La habitacion se sentia con mucha humedad, eso hacia que las almohadas y el endredon olieran a humedad,
6
Frank
27 oct. 2024
·
A séjourné 6 nuits
For the resort to be a new property, the rooms have not been well maintained and look older than they are. A lot of dust on the ceilings and around the vent areas
For the resort to be a new property, the rooms have not been well maintained and look older than they are. A lot of dust on the ceilings and around the vent areas
6
Kedron
10 oct. 2025
·
A séjourné 5 nuits
Water from sinks and bathtubs came out yellow/brown. Mosquito control inexistent. Average Stay.
Water from sinks and bathtubs came out yellow/brown. Mosquito control inexistent. Average Stay.
6
Olulowo
2 août 2024
·
A séjourné 4 nuits
This resort is just OK. Entertainment is mediocre, food was horrible. Room was damp, it felt like my bed was wet. There was a very strong smell of mold. Room service was unavailable almost my entire stay. The time that I did actually get room service it took 2hrs to receive my food. Signs posted saying pools were open until 7pm but they closed them at 5 every day with no explanation. Staff is constantly trying to upsell you or convince you to take a timeshare tour. Nothing to do at night. Please don’t be hungry at night, if so you’ll starve until morning. I don’t think this place is worth the money and will not return. If you’re a traveler and have anything else to compare this to I think you’ll be highly disappointed. Oh and I almost forgot, the water in the bathroom comes out of the faucet and shower BROWN! You have to let it run for a few to clear up!
This resort is just OK. Entertainment is mediocre, food was horrible. Room was damp, it felt like my bed was wet. There was a very strong smell of mold. Room service was unavailable almost my entire stay. The time that I did actually get room service it took 2hrs to receive my food. Signs posted saying pools were open until 7pm but they closed them at 5 every day with no explanation. Staff is constantly trying to upsell you or convince you to take a timeshare tour. Nothing to do at night. Please don’t be hungry at night, if so you’ll starve until morning. I don’t think this place is worth the money and will not return. If you’re a traveler and have anything else to compare this to I think you’ll be highly disappointed. Oh and I almost forgot, the water in the bathroom comes out of the faucet and shower BROWN! You have to let it run for a few to clear up!
6
Georg
17 août 2025
·
A séjourné 7 nuits
Restaurants gutes Essen! Buffet zu wenig Kapazitäten für größe des Hotels, Zustand des Zimmers schrecklich - Feuchtigkeits- und Schimmel Geruch, alles Schranktüren verzogen durch Feuchtigkeit. Kein einziger Schrank hat richtig geschlossen. Schubladen schief, Decke unter den Klimaanlagen gewölbt (feucht), Wasser kam aus ALLEN Wassehähnen erst braun, dann gelb, dann klar,… roch nach Rost !!! Und das in einer Präsidenten-Suite! Außenanlagen gut, Show gut,…
Restaurants gutes Essen! Buffet zu wenig Kapazitäten für größe des Hotels, Zustand des Zimmers schrecklich - Feuchtigkeits- und Schimmel Geruch, alles Schranktüren verzogen durch Feuchtigkeit. Kein einziger Schrank hat richtig geschlossen. Schubladen schief, Decke unter den Klimaanlagen gewölbt (feucht), Wasser kam aus ALLEN Wassehähnen erst braun, dann gelb, dann klar,… roch nach Rost !!! Und das in einer Präsidenten-Suite! Außenanlagen gut, Show gut,…
4
Angelica
17 août 2025
·
A séjourné 5 nuits
The overall resort is over priced for what you’re provided. Rooms are not clean, bed sheets and towels have visible stains. The food is less than average in the buffet, the restaurants where many people could not even get reservations were overrated. They seem to always have things out of stock at all bars. The menus for restaurants and bars via the app are incorrect as staff say they cannot make many things shown. When I first entered my room, there was an open pin on the washroom floor and a hole in one of the towels I picked up to shower with. I would not recommend any of their raw bar selections as I got sick after eating 1. I have diarrhea and committing for 2.5 days straight. The staff cater primarily to white Americans and actually have a preference of locals and those who speak Spanish. I had several occasions where staff, especially bar staff were rude and dismissive. One even telling me that the bar was closed on my second day there but serving other patrons who were white. For context, I am a brown Canadian. I found it odd that bars closed at 7 for the pools and then only in the main area until maybe midnight. The entertainment was lacking and the thought that I paid for an adults only vacation but was surrounded by families and children made no sense. The only adult area was 1 pool, 2 restaurants and my room. The building I was attached to even had families. The only positive was that I paid extra for a swim out room. I would not go back or recommend this resort.
The overall resort is over priced for what you’re provided. Rooms are not clean, bed sheets and towels have visible stains. The food is less than average in the buffet, the restaurants where many people could not even get reservations were overrated. They seem to always have things out of stock at all bars. The menus for restaurants and bars via the app are incorrect as staff say they cannot make many things shown. When I first entered my room, there was an open pin on the washroom floor and a hole in one of the towels I picked up to shower with. I would not recommend any of their raw bar selections as I got sick after eating 1. I have diarrhea and committing for 2.5 days straight. The staff cater primarily to white Americans and actually have a preference of locals and those who speak Spanish. I had several occasions where staff, especially bar staff were rude and dismissive. One even telling me that the bar was closed on my second day there but serving other patrons who were white. For context, I am a brown Canadian. I found it odd that bars closed at 7 for the pools and then only in the main area until maybe midnight. The entertainment was lacking and the thought that I paid for an adults only vacation but was surrounded by families and children made no sense. The only adult area was 1 pool, 2 restaurants and my room. The building I was attached to even had families. The only positive was that I paid extra for a swim out room. I would not go back or recommend this resort.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement spacieuses et confortables, avec des options populaires avec accès direct à la piscine et de belles vues, en particulier dans la partie réservée aux adultes. Certains clients ont noté un décor daté ou du bruit à proximité des zones de divertissement.
Avis de voyageur à ce sujet
10
MICHELLE
5 juil. 2025
·
A séjourné 7 nuits
We stayed at the adult scene and because we booked with Expedia we were treated like royalty. We had no idea that Planet Hollywood was partnered with Expedia. We booked with Expedia for the best rate. There is a Star Class upgrade you can purchase but was not needed with the Expedia treatment. The property is laid out well but nothing is truly right on the beach. The seaweed was bad but evidently better than it had been. The beach was a total no go for us with the seaweed. The pool area was awesome! Huge and several on the property. Lazy river on family side was super nice with a swim up bar! The dinner reservations were made by our check in girl, Marla. We were able to text with her on the WhatsApp. We enjoyed a very relaxing week and did not do the spa, excursions or beach. You will need to save a chair early. We were out by 6:45 to claim ours. We deal with that wherever we go, cruising especially if you want shade. Dial “0” on your phone if you need anything and you’ll have it in your room within a few minutes. We saw people complain about umbrellas, next day umbrellas were delivered. We heard people complain about the swim up room water levels, next day they were being filled. The service was fabulous, the food was very good but do not expect gourmet. It was very good and we loved the SoCal buffet. The hotel addressed the seaweed and that wasn’t their fault. Only negative is that hotel is very worn for only 4 years old. But they seem to be addressing items daily.
We stayed at the adult scene and because we booked with Expedia we were treated like royalty. We had no idea that Planet Hollywood was partnered with Expedia. We booked with Expedia for the best rate. There is a Star Class upgrade you can purchase but was not needed with the Expedia treatment. The property is laid out well but nothing is truly right on the beach. The seaweed was bad but evidently better than it had been. The beach was a total no go for us with the seaweed. The pool area was awesome! Huge and several on the property. Lazy river on family side was super nice with a swim up bar! The dinner reservations were made by our check in girl, Marla. We were able to text with her on the WhatsApp. We enjoyed a very relaxing week and did not do the spa, excursions or beach. You will need to save a chair early. We were out by 6:45 to claim ours. We deal with that wherever we go, cruising especially if you want shade. Dial “0” on your phone if you need anything and you’ll have it in your room within a few minutes. We saw people complain about umbrellas, next day umbrellas were delivered. We heard people complain about the swim up room water levels, next day they were being filled. The service was fabulous, the food was very good but do not expect gourmet. It was very good and we loved the SoCal buffet. The hotel addressed the seaweed and that wasn’t their fault. Only negative is that hotel is very worn for only 4 years old. But they seem to be addressing items daily.
8
Monique
29 sept. 2025
·
A séjourné 5 nuits
My husband and I had a great time here. The resort was clean and the staff was amazing. Everyone was so accommodating to us. We were there for our anniversary so they comped a few things for us and gave us specials on things. The food was pretty good. The all day buffet was decent. We only ate there for breakfast but they had a good variety of things. We made reservations at different restaurants every night for dinner. The steak house was our least favorite and the Brazilian restaurant was by far our favorite. The steak house wasn’t terrible but we just weren’t super impressed with it. My only complaint would be that it was very noisy late at night but I think that had a lot to do with where our room was. We weren’t far from the main area with the restaurants and entertainment area and we were also right next to an elevator on the main floor. When we went to bed early a couple of nights it would be very loud outside until late. Thankfully my husband and I are both sound sleepers so it didn’t affect us too much. Just more of an inconvenience than anything.
My husband and I had a great time here. The resort was clean and the staff was amazing. Everyone was so accommodating to us. We were there for our anniversary so they comped a few things for us and gave us specials on things. The food was pretty good. The all day buffet was decent. We only ate there for breakfast but they had a good variety of things. We made reservations at different restaurants every night for dinner. The steak house was our least favorite and the Brazilian restaurant was by far our favorite. The steak house wasn’t terrible but we just weren’t super impressed with it. My only complaint would be that it was very noisy late at night but I think that had a lot to do with where our room was. We weren’t far from the main area with the restaurants and entertainment area and we were also right next to an elevator on the main floor. When we went to bed early a couple of nights it would be very loud outside until late. Thankfully my husband and I are both sound sleepers so it didn’t affect us too much. Just more of an inconvenience than anything.
10
Diego
1 févr. 2025
·
A séjourné 4 nuits
Our family vacations in Planet Hollywood was truly unforgettable, thanks to the incredible team. From the moment we arrived, it was clear that every aspect of the resort was created with families in mind, offering both luxury and comfort while catering to guests of all ages. The resort was also ideally located with high lights on the dining experience. The restaurants had diverse menus with delicious options for both kids and adults.
Our family vacations in Planet Hollywood was truly unforgettable, thanks to the incredible team. From the moment we arrived, it was clear that every aspect of the resort was created with families in mind, offering both luxury and comfort while catering to guests of all ages. The resort was also ideally located with high lights on the dining experience. The restaurants had diverse menus with delicious options for both kids and adults.
10
Merissa
18 oct. 2025
·
A séjourné 7 nuits
Just came back from a week in October 2025. Resort and room were beautiful. Paid extra for the adults only and swim up room - definitely recommend. Nobody else was utilizing their swim up room so it felt like a private pool the entire trip. With the adults only section we also had a private breakfast restaurant which was amazing, we never had to eat at the buffet the whole trip between all the restaurants. Staff were all so friendly and attempted to remember you at the bars. Would absolutely go back again, I have been to Mexico a few times and this was the best resort and food I have ever had
Just came back from a week in October 2025. Resort and room were beautiful. Paid extra for the adults only and swim up room - definitely recommend. Nobody else was utilizing their swim up room so it felt like a private pool the entire trip. With the adults only section we also had a private breakfast restaurant which was amazing, we never had to eat at the buffet the whole trip between all the restaurants. Staff were all so friendly and attempted to remember you at the bars. Would absolutely go back again, I have been to Mexico a few times and this was the best resort and food I have ever had
8
Tina
22 juil. 2025
·
A séjourné 5 nuits
The PH Spa was Amazing! . Great views from the room.
The PH Spa was Amazing! . Great views from the room.
8
Brooke
10 juin 2025
·
A séjourné 7 nuits
We just got back from planet Hollywood and we had the best stay!! The grounds were beautiful with a white sand beach. Our room was clean and nice and cool(almost cold) and didn't have any issues with dampness. The food was great but the main positive of this resort was the staff. They were all absolutely amazing!! Friendly, attentive and engaged!! We would definitely consider returning to this resort in the future!!
We just got back from planet Hollywood and we had the best stay!! The grounds were beautiful with a white sand beach. Our room was clean and nice and cool(almost cold) and didn't have any issues with dampness. The food was great but the main positive of this resort was the staff. They were all absolutely amazing!! Friendly, attentive and engaged!! We would definitely consider returning to this resort in the future!!
10
Misty
6 avr. 2025
·
A séjourné 6 nuits
We had a great family spring break stay. We had a star class swim up room that we loved. Our butler was Oscar and he was absolutely amazing! We were celebrating our daughter’s 16th birthday and Oscar went above and beyond with extras. We hung out at star class pool daily and Jody was our server. She did amazing, always had a fresh drink in our hand. We loved the Beach, lazy river and much more. Definitely upgrade to star class.
We had a great family spring break stay. We had a star class swim up room that we loved. Our butler was Oscar and he was absolutely amazing! We were celebrating our daughter’s 16th birthday and Oscar went above and beyond with extras. We hung out at star class pool daily and Jody was our server. She did amazing, always had a fresh drink in our hand. We loved the Beach, lazy river and much more. Definitely upgrade to star class.
10
SUNNY ARELY
10 sept. 2025
·
A séjourné 4 nuits
Increíble! Disfrutamos mucho la estancia. La habitación con piscina es fantástica
Increíble! Disfrutamos mucho la estancia. La habitación con piscina es fantástica
10
Samantha
10 juin 2025
·
A séjourné 4 nuits
Beautiful property. Loved the swim out pool.
Beautiful property. Loved the swim out pool.
10
Danielle
21 juin 2025
·
A séjourné 5 nuits
Pools and rooms are nice!
Pools and rooms are nice!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est mitigé — beaucoup louent le personnel amical et les conseillers/ambassadeurs Expedia utiles, mais d'autres citent des interactions impolies, des réponses lentes, des enregistrements longs et des difficultés à obtenir de l'aide ou des réservations.
Avis de voyageur à ce sujet
10
Jessica
21 août 2025
·
A séjourné 7 nuits
This resort is amazing. It is the perfect size and when they say adult only section they mean it. You are nicely secluded and thw only.time you see children is when you have dinner unless toi are earing at one.of the asult only restaurants. We did Star Class and out butler was amazing Angel. He checked in every morning with a list of activites and where we would like to go to dinner. Definitely will be back
This resort is amazing. It is the perfect size and when they say adult only section they mean it. You are nicely secluded and thw only.time you see children is when you have dinner unless toi are earing at one.of the asult only restaurants. We did Star Class and out butler was amazing Angel. He checked in every morning with a list of activites and where we would like to go to dinner. Definitely will be back
2
ann
8 oct. 2025
·
A séjourné 6 nuits
Check-in took way too long, and the lobby was hot and uncomfortable. For what we paid, the service definitely didn’t match the price. The mosquitoes were awful — we got bitten so badly — and the flooding from the rain made things even worse. I also didn’t enjoy the food.
Check-in took way too long, and the lobby was hot and uncomfortable. For what we paid, the service definitely didn’t match the price. The mosquitoes were awful — we got bitten so badly — and the flooding from the rain made things even worse. I also didn’t enjoy the food.
2
Rasmatou
13 nov. 2025
·
A séjourné 1 nuit
Staff was rude and not helpful
Staff was rude and not helpful
6
Ronald
20 avr. 2025
·
A séjourné 7 nuits
The property seems just too large. Long walks to things, limited food options for “regular” guests for lunch and anytime snacking it seemed like, was a battle at 5am between everyone trying to put their stuff out and claim a pool or good beach chair spot, lots of staff walking around but only 1 bar tender working in the high population bars, food was decent but too much of the same thing day after day in the buffet
The property seems just too large. Long walks to things, limited food options for “regular” guests for lunch and anytime snacking it seemed like, was a battle at 5am between everyone trying to put their stuff out and claim a pool or good beach chair spot, lots of staff walking around but only 1 bar tender working in the high population bars, food was decent but too much of the same thing day after day in the buffet
10
Karen Frances
14 août 2025
·
A séjourné 7 nuits
Our stay at Planet Hollywood Cancun was fantastic. Manuel at the front desk was friendly and kind and upgraded us to a General Star Class for our special occasion. Luis and Mauricio from the concierge team were extremely helpful, checking in daily and assisting with last-minute restaurant reservations. However, we did have an unpleasant experience at La Cocina restaurant, where we faced issues with our reservation. Despite our explanation, the front staff and the supervisor were unconvinced, unwelcoming, and dismissive, suggesting that we make a reservation in the app like everyone else. Thankfully, Mauricio came, confirmed our reservation, and helped us get in. Once inside, we were surprised to notice many empty tables, which contradicted our expectations of a full house given the strictness at the entrance. A little leniency from the front staff would have been appreciated, especially since there were numerous vacant tables and no line of customers waiting. The hotel offered various activities, delicious food, and a beautiful environment. We loved the evening shows and the beach area. My little kid enjoyed the lazy river and the water park. My adult eldest enjoyed the Grotto bar and spent time at a different bar area at night. Our favorite dining experiences were at Tepanyaki and Gusto, and we also enjoyed lunch at the Star Class Bar & Grill. The buffet had an excellent selection. Overall, we had a wonderful vacation. Thanks to Planet Hollywood and Expedia!
Our stay at Planet Hollywood Cancun was fantastic. Manuel at the front desk was friendly and kind and upgraded us to a General Star Class for our special occasion. Luis and Mauricio from the concierge team were extremely helpful, checking in daily and assisting with last-minute restaurant reservations. However, we did have an unpleasant experience at La Cocina restaurant, where we faced issues with our reservation. Despite our explanation, the front staff and the supervisor were unconvinced, unwelcoming, and dismissive, suggesting that we make a reservation in the app like everyone else. Thankfully, Mauricio came, confirmed our reservation, and helped us get in. Once inside, we were surprised to notice many empty tables, which contradicted our expectations of a full house given the strictness at the entrance. A little leniency from the front staff would have been appreciated, especially since there were numerous vacant tables and no line of customers waiting. The hotel offered various activities, delicious food, and a beautiful environment. We loved the evening shows and the beach area. My little kid enjoyed the lazy river and the water park. My adult eldest enjoyed the Grotto bar and spent time at a different bar area at night. Our favorite dining experiences were at Tepanyaki and Gusto, and we also enjoyed lunch at the Star Class Bar & Grill. The buffet had an excellent selection. Overall, we had a wonderful vacation. Thanks to Planet Hollywood and Expedia!
6
Danish
1 oct. 2025
·
A séjourné 5 nuits
Spa was amazing but overpriced breakfast was amazing and majority of the waiters and waitress were very good. Blow average room service and very tough communication with front desk. The worst part was the people organizing the excursions. It was way overpriced and if you wanted to move things around, it wasn’t as easy.
Spa was amazing but overpriced breakfast was amazing and majority of the waiters and waitress were very good. Blow average room service and very tough communication with front desk. The worst part was the people organizing the excursions. It was way overpriced and if you wanted to move things around, it wasn’t as easy.
2
GURJINDER SINGH
20 août 2025
·
A séjourné 9 nuits
We just got back from Planet Hollywood Cancun and had a very mixed experience. The resort itself is beautiful, with lots to do, and the nightly entertainment was fantastic—our kids had an good time. The cleaners and laundry staff also deserve credit for being friendly and hardworking. Unfortunately, the overall service from the rest of the staff restaurant in particular was absolutely brutal. There was little to no customer service, and most of the time it felt like we were a burden if we asked for anything. For a resort of this caliber, that was shocking and really disappointing. As much as we enjoyed the activities and entertainment, the terrible service ruined the experience. We would never go back because of that.
We just got back from Planet Hollywood Cancun and had a very mixed experience. The resort itself is beautiful, with lots to do, and the nightly entertainment was fantastic—our kids had an good time. The cleaners and laundry staff also deserve credit for being friendly and hardworking. Unfortunately, the overall service from the rest of the staff restaurant in particular was absolutely brutal. There was little to no customer service, and most of the time it felt like we were a burden if we asked for anything. For a resort of this caliber, that was shocking and really disappointing. As much as we enjoyed the activities and entertainment, the terrible service ruined the experience. We would never go back because of that.
6
Jerry
20 mai 2025
·
A séjourné 6 nuits
Nice location, food was ok, dining reservations were impossible, service terrible.
Nice location, food was ok, dining reservations were impossible, service terrible.
4
Nathan Ray
17 juin 2025
·
A séjourné 5 nuits
Check in was excellent. Staff was warm and welcoming. Because we booked through Expedia we were assigned a personal assistant. The experience with the personal assistant was not great. He assured us he could take care of reservations at the restaurants. Communication was lacking with multiple check ins on our part to confirm. The first night we couldn’t get in where we wanted which was fine and we were able to get in at the Steakhouse late. From there we requested to make all our reservations in advance for the rest of our trip. What we were unaware of and told later is that the assistants don’t have access to the Planet Hollywood app to make the reservations and instead have to go through a much more complicated process that’s really not fair to them. Our problem was mainly the lack of communication and on at least two nights the restaurants did not have our reservation but thankfully were able to get us in despite that issue. One of the team members contacted us to discuss the experience and things went from bad to worse. In addition to discussing the reservation issues and lack of communication, we reported that twenty dollars had been taken out of one of our backpacks to which the “manager” responded “I don’t believe that happened.” He also said that we should have reported it immediately which probably true but we planned on letting them know at checkout just to make them aware. We weren’t asking for the twenty dollars back. The food was hit or miss.
Check in was excellent. Staff was warm and welcoming. Because we booked through Expedia we were assigned a personal assistant. The experience with the personal assistant was not great. He assured us he could take care of reservations at the restaurants. Communication was lacking with multiple check ins on our part to confirm. The first night we couldn’t get in where we wanted which was fine and we were able to get in at the Steakhouse late. From there we requested to make all our reservations in advance for the rest of our trip. What we were unaware of and told later is that the assistants don’t have access to the Planet Hollywood app to make the reservations and instead have to go through a much more complicated process that’s really not fair to them. Our problem was mainly the lack of communication and on at least two nights the restaurants did not have our reservation but thankfully were able to get us in despite that issue. One of the team members contacted us to discuss the experience and things went from bad to worse. In addition to discussing the reservation issues and lack of communication, we reported that twenty dollars had been taken out of one of our backpacks to which the “manager” responded “I don’t believe that happened.” He also said that we should have reported it immediately which probably true but we planned on letting them know at checkout just to make them aware. We weren’t asking for the twenty dollars back. The food was hit or miss.
10
Vicki Lynn
17 nov. 2025
·
A séjourné 7 nuits
This was our first time staying at Planet Hollywood Cancun Adult Scene. We booked the Directors Suite and it was amazing and big!! The room was very clean upon our arrival and the staff kept it that way during our stay. Upon arrival, we met with our Planet Hollywood Expedia Rep, Jose, and he assisted us with all of our dinner reservations. He also offered to assist us with anything we needed during our stay. Jose proved 5 star treatment and assistance. Mauricicio also assited when Jose was not on property and he provided excellent service as well. The resort overall was beautiful and well maintained. The breakfast and lunch buffets were really good and our breakfast waiter Felipe provided amazing service!! We spent most of our time at the adult only pool. The Castaway Pool Bar was great and our bartender, Maurice, made amazing drinks!! All of the staff that we interacted with were very professional and provided top notch service!! The specialty restaurants that we visited were very good overall but sometimes the food was hit or miss. We will definitely stay at this resort in the future.
This was our first time staying at Planet Hollywood Cancun Adult Scene. We booked the Directors Suite and it was amazing and big!! The room was very clean upon our arrival and the staff kept it that way during our stay. Upon arrival, we met with our Planet Hollywood Expedia Rep, Jose, and he assisted us with all of our dinner reservations. He also offered to assist us with anything we needed during our stay. Jose proved 5 star treatment and assistance. Mauricicio also assited when Jose was not on property and he provided excellent service as well. The resort overall was beautiful and well maintained. The breakfast and lunch buffets were really good and our breakfast waiter Felipe provided amazing service!! We spent most of our time at the adult only pool. The Castaway Pool Bar was great and our bartender, Maurice, made amazing drinks!! All of the staff that we interacted with were very professional and provided top notch service!! The specialty restaurants that we visited were very good overall but sometimes the food was hit or miss. We will definitely stay at this resort in the future.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
L'établissement en bord de mer à Costa Mujeres offre une large plage de baignade et une atmosphère sécurisée. Le complexe est grand, avec de longues promenades entre les différentes zones et à environ 45 minutes de l'aéroport.
Avis de voyageur à ce sujet
8
Edgar
11 sept. 2025
·
A séjourné 4 nuits
The beach is beautiful
The beach is beautiful
8
Nevaeh
26 août 2024
·
A séjourné 2 nuits
Everything was wonderful perfect get away for Cancun. It is 45 minutes from the Cancun airport. The food was good except for the steak house that steak house was absolutely disgusting and non edible. Andrea was so helpful and so accommodating to all needs or question we had! Would highly recommend this hotel!
Everything was wonderful perfect get away for Cancun. It is 45 minutes from the Cancun airport. The food was good except for the steak house that steak house was absolutely disgusting and non edible. Andrea was so helpful and so accommodating to all needs or question we had! Would highly recommend this hotel!
8
Brooke
10 juin 2025
·
A séjourné 7 nuits
We just got back from planet Hollywood and we had the best stay!! The grounds were beautiful with a white sand beach. Our room was clean and nice and cool(almost cold) and didn't have any issues with dampness. The food was great but the main positive of this resort was the staff. They were all absolutely amazing!! Friendly, attentive and engaged!! We would definitely consider returning to this resort in the future!!
We just got back from planet Hollywood and we had the best stay!! The grounds were beautiful with a white sand beach. Our room was clean and nice and cool(almost cold) and didn't have any issues with dampness. The food was great but the main positive of this resort was the staff. They were all absolutely amazing!! Friendly, attentive and engaged!! We would definitely consider returning to this resort in the future!!
4
Cathy Lee
7 août 2025
·
A séjourné 7 nuits
The pools and lazy river were both very dirty. There were never enough lounge chairs around the pools. Drinks were limited and the selection of liquors available was poor. Wine tasted terrible. Rooms were nice, but the water in the room smelled and had a gray tinge when turned on. Coffee was terrible. The restaurants were adequate, but not great. Service was always very good. Beach was terrible, covered with seaweed, unusable. Worst of all 2 of our group came home with the Cyclospora parasite! We will not be going back.
The pools and lazy river were both very dirty. There were never enough lounge chairs around the pools. Drinks were limited and the selection of liquors available was poor. Wine tasted terrible. Rooms were nice, but the water in the room smelled and had a gray tinge when turned on. Coffee was terrible. The restaurants were adequate, but not great. Service was always very good. Beach was terrible, covered with seaweed, unusable. Worst of all 2 of our group came home with the Cyclospora parasite! We will not be going back.
8
Amy
27 juil. 2024
·
A séjourné 6 nuits
The property was clean and in a safe area. The beach was expansive and swimmable. Plenty of seating & lounge areas. The room was large with plenty of amenity options for an upgrade & $$. We noticed many areas with leaking roofs. At one point maintenance even came into our room to fix the shower which was leaking onto the floor below and our screen door that fell of the hinges. Elevators sometimes worked in our building. None of these things affected our stay in the warm sun.
The property was clean and in a safe area. The beach was expansive and swimmable. Plenty of seating & lounge areas. The room was large with plenty of amenity options for an upgrade & $$. We noticed many areas with leaking roofs. At one point maintenance even came into our room to fix the shower which was leaking onto the floor below and our screen door that fell of the hinges. Elevators sometimes worked in our building. None of these things affected our stay in the warm sun.
10
Silvia
8 août 2024
·
A séjourné 7 nuits
The resort has an awesome beach. It’s a nice family resort with a lot of amenities for everyone.
The resort has an awesome beach. It’s a nice family resort with a lot of amenities for everyone.
6
Ronald
20 avr. 2025
·
A séjourné 7 nuits
The property seems just too large. Long walks to things, limited food options for “regular” guests for lunch and anytime snacking it seemed like, was a battle at 5am between everyone trying to put their stuff out and claim a pool or good beach chair spot, lots of staff walking around but only 1 bar tender working in the high population bars, food was decent but too much of the same thing day after day in the buffet
The property seems just too large. Long walks to things, limited food options for “regular” guests for lunch and anytime snacking it seemed like, was a battle at 5am between everyone trying to put their stuff out and claim a pool or good beach chair spot, lots of staff walking around but only 1 bar tender working in the high population bars, food was decent but too much of the same thing day after day in the buffet
8
Amanda
10 juin 2025
·
A séjourné 6 nuits
This was our first visit to Cancun and loved it! The only complaint was the beach area. We went out to the beach after breakfast one morning to spend the day, and there were dirty dishes you could tell were from the night prior on almost all the Planet Hollywood chairs, along with sand all over them. None of them had been cleaned. We went right back up to the pool area to spend the day. No other guests were down there. This was about 8 a.m.
This was our first visit to Cancun and loved it! The only complaint was the beach area. We went out to the beach after breakfast one morning to spend the day, and there were dirty dishes you could tell were from the night prior on almost all the Planet Hollywood chairs, along with sand all over them. None of them had been cleaned. We went right back up to the pool area to spend the day. No other guests were down there. This was about 8 a.m.
6
Inna
8 janv. 2025
·
A séjourné 6 nuits
If you have small children, consider a different resort. it’s a lot of walking around the resort. From the beach to buffet is about 10 min walk. Rooms are really far spread apart. Buffet is pretty good. Restaurants are always oversold. No food near the beach , you must go back to the main building, or pool cafe. The wait is long. Evening show is good. Rooms are ok. I would say this resort suitable for adults or families with older children.
If you have small children, consider a different resort. it’s a lot of walking around the resort. From the beach to buffet is about 10 min walk. Rooms are really far spread apart. Buffet is pretty good. Restaurants are always oversold. No food near the beach , you must go back to the main building, or pool cafe. The wait is long. Evening show is good. Rooms are ok. I would say this resort suitable for adults or families with older children.
10
Ewa
16 mai 2025
·
A séjourné 5 nuits
The resort is about 4 years old, very well maintained with easily accessible facilities, pool and beach areas.
The resort is about 4 years old, very well maintained with easily accessible facilities, pool and beach areas.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le petit-déjeuner est largement apprécié ; les restaurants de teppanyaki et brésiliens reçoivent des éloges, tandis que le buffet et certains autres établissements sont moyens. Une frustration récurrente est d'obtenir une réservation pour le dîner via l'application, ainsi que des signalements de boissons diluées et d'alcools premium limités sans surclassement.
Avis de voyageur à ce sujet
8
Monique
29 sept. 2025
·
A séjourné 5 nuits
My husband and I had a great time here. The resort was clean and the staff was amazing. Everyone was so accommodating to us. We were there for our anniversary so they comped a few things for us and gave us specials on things. The food was pretty good. The all day buffet was decent. We only ate there for breakfast but they had a good variety of things. We made reservations at different restaurants every night for dinner. The steak house was our least favorite and the Brazilian restaurant was by far our favorite. The steak house wasn’t terrible but we just weren’t super impressed with it. My only complaint would be that it was very noisy late at night but I think that had a lot to do with where our room was. We weren’t far from the main area with the restaurants and entertainment area and we were also right next to an elevator on the main floor. When we went to bed early a couple of nights it would be very loud outside until late. Thankfully my husband and I are both sound sleepers so it didn’t affect us too much. Just more of an inconvenience than anything.
My husband and I had a great time here. The resort was clean and the staff was amazing. Everyone was so accommodating to us. We were there for our anniversary so they comped a few things for us and gave us specials on things. The food was pretty good. The all day buffet was decent. We only ate there for breakfast but they had a good variety of things. We made reservations at different restaurants every night for dinner. The steak house was our least favorite and the Brazilian restaurant was by far our favorite. The steak house wasn’t terrible but we just weren’t super impressed with it. My only complaint would be that it was very noisy late at night but I think that had a lot to do with where our room was. We weren’t far from the main area with the restaurants and entertainment area and we were also right next to an elevator on the main floor. When we went to bed early a couple of nights it would be very loud outside until late. Thankfully my husband and I are both sound sleepers so it didn’t affect us too much. Just more of an inconvenience than anything.
8
gtg
18 juil. 2025
·
A séjourné 7 nuits
The food could and should be a lot better
The food could and should be a lot better
6
Nashiem
9 nov. 2025
·
A séjourné 4 nuits
Our butler was friendly but not efficient , we waited for two hours for our room before we had to personally go to front desk and inquire about the hold up , we didn’t receive our complementary bottle until the day before our last day , there is no night life for adults only and the buffet was very basic and bland , the breakfast was the only time buffet was good , Mexican restaurant 0/10 but the hibachi and steakhouse was great!
Our butler was friendly but not efficient , we waited for two hours for our room before we had to personally go to front desk and inquire about the hold up , we didn’t receive our complementary bottle until the day before our last day , there is no night life for adults only and the buffet was very basic and bland , the breakfast was the only time buffet was good , Mexican restaurant 0/10 but the hibachi and steakhouse was great!
8
Wayne
16 avr. 2025
·
A séjourné 6 nuits
Don't listen to those who say the resort is too big. It's the perfect size with everything of importance located at the main lobby. All restaurants, activities, night club, etc. are at the main lobby. We stayed in building 30 and it was fantastic! Partial beach view with a wonderful panoramic view of the entire property! The buffet was decent, not great. The beach restaurant breakfast buffet was wonderful, and their lunch options fantastic! Room service DISGUSTING! Undercooked terrible pizza with soggy chips, chicken burger made from cheap chicken fingers, etc. I asked a few times for the pizza to be very well done, and it would always come the same. Undercooked and doughy. Brazilian great, steak great, Italian good with great wood fire pizza, Fuel awesome and Guys burgers was good. Beer was cold, beach was beautiful and the weather was sunny and hot so I ain't complaining. Just critiquing! Shout out to Alma in guest services, the bartenders at the club and the older gentleman bartender at the beach bar. Yeah, his attitude was hit or miss but I had no issues and he makes THE BEST OJO ROJO IN MEXICO! Try it, you will not be disappointed! Wish I could remember his name! Maybe Miguel? Oh as for the chair situation, it is no different than any other resort. If you want chairs by the pool, GET YOUR ASS UP EARLY! 6AM works so 1 Star review because your lazy?? You have an hour for me, then I start grabbing towels and taking over ;) Just wake up and enjoy the sunrise!
Don't listen to those who say the resort is too big. It's the perfect size with everything of importance located at the main lobby. All restaurants, activities, night club, etc. are at the main lobby. We stayed in building 30 and it was fantastic! Partial beach view with a wonderful panoramic view of the entire property! The buffet was decent, not great. The beach restaurant breakfast buffet was wonderful, and their lunch options fantastic! Room service DISGUSTING! Undercooked terrible pizza with soggy chips, chicken burger made from cheap chicken fingers, etc. I asked a few times for the pizza to be very well done, and it would always come the same. Undercooked and doughy. Brazilian great, steak great, Italian good with great wood fire pizza, Fuel awesome and Guys burgers was good. Beer was cold, beach was beautiful and the weather was sunny and hot so I ain't complaining. Just critiquing! Shout out to Alma in guest services, the bartenders at the club and the older gentleman bartender at the beach bar. Yeah, his attitude was hit or miss but I had no issues and he makes THE BEST OJO ROJO IN MEXICO! Try it, you will not be disappointed! Wish I could remember his name! Maybe Miguel? Oh as for the chair situation, it is no different than any other resort. If you want chairs by the pool, GET YOUR ASS UP EARLY! 6AM works so 1 Star review because your lazy?? You have an hour for me, then I start grabbing towels and taking over ;) Just wake up and enjoy the sunrise!
8
David
8 nov. 2025
·
A séjourné 3 nuits
Breakfast was great. We ate at the Shore. Tons of options and omelet station. Definitely recommend
Breakfast was great. We ate at the Shore. Tons of options and omelet station. Definitely recommend
10
Ryan Michael
18 juil. 2025
·
A séjourné 3 nuits
The only downside I experienced was trying to reserve times at the restaurants. Every time I tried, I was told there was no available times for the entire time I was there. I only got to dine at one restaurant, unfortunately even with my VIP access and the butler trying to get me reservations Pretty letdown we could not enjoy some of the restaurants when we were there.
The only downside I experienced was trying to reserve times at the restaurants. Every time I tried, I was told there was no available times for the entire time I was there. I only got to dine at one restaurant, unfortunately even with my VIP access and the butler trying to get me reservations Pretty letdown we could not enjoy some of the restaurants when we were there.
6
Jorge
1 sept. 2025
·
A séjourné 4 nuits
You have to pay for certain drinks. If they run out of a certain spirit, they do not replenish it immediately. I had to wait two days for a simple Johnny Walker Red label to be restocked in the bar next to the lobby. In most locations near the pools, mineral water is not from a machine and refrigerated, but from warm, gasless bottles. Although the service and ambiance are good, you have to wait a long time for specialty foods and reserve well in advance, rather than being first-come, first-served and joining a waiting list, as in other hotels. Buffette is 5/10 with plenty of variations of zuccini. Very often, I have to wait in line to enter. Rooms with pools are very nice, but if you get two, even when they are continuous, they do not communicate through a door and have to either leave the room or go around the pool to visit your other room.
You have to pay for certain drinks. If they run out of a certain spirit, they do not replenish it immediately. I had to wait two days for a simple Johnny Walker Red label to be restocked in the bar next to the lobby. In most locations near the pools, mineral water is not from a machine and refrigerated, but from warm, gasless bottles. Although the service and ambiance are good, you have to wait a long time for specialty foods and reserve well in advance, rather than being first-come, first-served and joining a waiting list, as in other hotels. Buffette is 5/10 with plenty of variations of zuccini. Very often, I have to wait in line to enter. Rooms with pools are very nice, but if you get two, even when they are continuous, they do not communicate through a door and have to either leave the room or go around the pool to visit your other room.
6
Laiki
20 août 2025
·
A séjourné 6 nuits
Tried to make reservations for diners 2-3 weeks peior arrival, not getting confirmed. Due to weather and excursions changes, needed to reschedule but not available. But room service is great. Food came in on time and followed instructions since my kid has food allergies. Our embassader Luis is helping out coordinate dinners and excursions. He also checking on us if we need help. Appreciate and applause for him
Tried to make reservations for diners 2-3 weeks peior arrival, not getting confirmed. Due to weather and excursions changes, needed to reschedule but not available. But room service is great. Food came in on time and followed instructions since my kid has food allergies. Our embassader Luis is helping out coordinate dinners and excursions. He also checking on us if we need help. Appreciate and applause for him
8
Joseph Michael
9 sept. 2025
·
A séjourné 6 nuits
Overall it is a nice resort. We spent an additional $600 to upgrade the food and wine on just 2 nights of dinning for 4 adults, personally if they cut that in half they will sell more. They kept running out of beer and ice on the beach bar. We go to Cancun to hang on the beach, we had to move to the crowded pool just to get cold drinks. Every staff member are nice and willing to help. Edgar Murcia is a wonderful person, look him up for an added touch of VIP.
Overall it is a nice resort. We spent an additional $600 to upgrade the food and wine on just 2 nights of dinning for 4 adults, personally if they cut that in half they will sell more. They kept running out of beer and ice on the beach bar. We go to Cancun to hang on the beach, we had to move to the crowded pool just to get cold drinks. Every staff member are nice and willing to help. Edgar Murcia is a wonderful person, look him up for an added touch of VIP.
6
Jerry
20 mai 2025
·
A séjourné 6 nuits
Nice location, food was ok, dining reservations were impossible, service terrible.
Nice location, food was ok, dining reservations were impossible, service terrible.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Yesfrin Misael
16 juil. 2025
·
A séjourné 5 nuits
Super hôtel les consierge super à notre services les fille de divertissement , Diana,Mary et Luisa super aussi , ont retourne en décembre
Super hôtel les consierge super à notre services les fille de divertissement , Diana,Mary et Luisa super aussi , ont retourne en décembre
10
Annie
28 avr. 2025
·
A séjourné 7 nuits
Les gens pouvaient réserver les chaises à la piscine en mettant des serviettes emes’ils n’occupaient pas les places. C’est dommage et ça limitit grandement les places à la piscine …..
Les gens pouvaient réserver les chaises à la piscine en mettant des serviettes emes’ils n’occupaient pas les places. C’est dommage et ça limitit grandement les places à la piscine …..
2
Hamza
26 sept. 2024
·
A séjourné 5 nuits
Hôtel pitoyable à fuire
Hôtel pitoyable à fuire
10
April
26 mai 2024
·
A séjourné 5 nuits
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.
8
Kristen Martin
13 mai 2024
·
A séjourné 7 nuits
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Politiques de l’établissement
Arrivée
Départ
Arrivée à partir de 15:00
Avant 12:00
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Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-18: NO DATA
- 2026-09-19: 315.8642603942871USD
- 2026-09-20: 274.6626444976806USD
- 2026-09-21: 265.52493241729735USD
- 2026-09-22: 296.58698100585934USD
- 2026-09-23: 265.25883596954344USD
- 2026-09-24: 250.79779368896482USD
- 2026-09-25: 287.28182013397213USD
- 2026-09-26: 308.25935283203125USD
- 2026-09-27: 287.5700212234497USD
- 2026-09-28: 267.0301674377441USD
- 2026-09-29: 296.58698100585934USD
- 2026-09-30: 256.90974464111326USD
- 2026-10-01: 317.65389562683106USD
- 2026-10-02: 297.7114101501465USD
- 2026-10-03: NO DATA
- 2026-10-04: 295.91886733398434USD
- 2026-10-05: 287.5700212234497USD
- 2026-10-06: NO DATA
- 2026-10-07: 287.28182013397213USD
- 2026-10-08: 348.4019076690674USD
- 2026-10-09: 305.0112666503906USD
- 2026-10-10: 334.65327592163084USD
- 2026-10-11: 358.15716598815914USD
- 2026-10-12: 275.7582079925537USD
- 2026-10-13: 277.150590234375USD
- 2026-10-14: 275.7582079925537USD
- 2026-10-15: 297.41305003356933USD
- 2026-10-16: 297.7114101501465USD
- 2026-10-17: NO DATA
- 2026-10-18: 336.3269230895996USD
- 2026-10-19: 297.41305003356933USD
- 2026-10-20: 295.71232380371094USD
- 2026-10-21: 344.62345021057126USD
- 2026-10-22: 337.91635542602535USD
- 2026-10-23: 467.354201196289USD
- 2026-10-24: NO DATA
- 2026-10-25: NO DATA
- 2026-10-26: NO DATA
- 2026-10-27: 293.8536947647095USD
- 2026-10-28: 302.506996408081USD
- 2026-10-29: 303.7715500640869USD
- 2026-10-30: NO DATA
- 2026-10-31: NO DATA
- 2026-11-01: 324.8222102416992USD
- 2026-11-02: 304.54016804199216USD
- 2026-11-03: 381.78955023193356USD
- 2026-11-04: 381.78955023193356USD
- 2026-11-05: 381.78955023193356USD
- 2026-11-06: NO DATA
- 2026-11-07: NO DATA
- 2026-11-08: 381.66389357604976USD
- 2026-11-09: 379.87142082214353USD
- 2026-11-10: 381.78955023193356USD
- 2026-11-11: 381.78955023193356USD
- 2026-11-12: 369.47733485412596USD
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: 338.58601046752926USD
- 2026-11-16: 334.7648500640869USD
- 2026-11-17: 336.8849689575195USD
- 2026-11-18: 326.0867288665771USD
As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.