Is parking available at the property?

Parking is available, but it is limited. Nearby parking is available for a fee of AUD 50 per day, located approximately 656 feet away.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 7:00 AM to 1:00 PM for a fee, which ranges from approximately AUD 15 to 26 per person.

Does the property allow pets?

Pets are allowed, with a maximum fee of AUD 120 per accommodation, per stay, plus a one-time cleaning fee of AUD 120. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and facilities. It is advisable to contact the property for specific accessibility needs.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Sydney, just a 4-minute walk from Capitol Theatre and 14 minutes by foot from Oxford Street. It is also 1.4 miles from Circular Quay and 1.6 miles from Star Casino.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Ace Hotel Sydney: Luxury Stay in the Heart of Sydney

Average nightly price at Ace Hotel Sydney by month, last 12 months (USD)
Month	Average price
January	US$197
February	US$272
March	US$234
April	US$168
May	US$187
June	US$172
July	US$161
August	US$234
September	US$212
October	US$229
November	US$262
December	US$249

What guests think

At Ace Hotel Sydney, travellers praise the central Surry Hills location, stylish design, consistently friendly staff, and very comfortable beds, while noting compact rooms, occasional housekeeping lapses, some bar or lobby noise reaching rooms, and cashless-only payments.

On-site dining and bars, including the rooftop venue, earn strong praise for quality food, coffee and cocktails. Extras like record players, well stocked minibars and a small gym contribute to the boutique feel. Expect a design-forward stay with great atmosphere and compact rooms, best for guests who enjoy a buzzy boutique experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Lively on-site bars and restaurants, including a rooftop venue, are a highlight; the small gym is handy. Some note cashless-only payments, stairs at reception, occasional slow elevators, rooftop closures, and off-site parking hassles.

Related guest reviews

10

Rajan

4 Apr 2025

·

Stayed 3 nights

Fantastic funky hotel in great central location. Friendly staff and well appointed rooms. Drinks on the top floor bar are a must

8

malcolm

9 Apr 2024

·

Stayed 1 night

Parking was a nightmare. Would not recommend this place if you had a car. I rang to ensure there was parking and they said they had deals and an affiliation with a carpark. Carpark was difficult to access as its on a corner with one way streets. Finally got there and it was full! Hotel offered no refund if I wanted to cancel booking. Then provided an alternative carpark. The $50 quote they gave me ended up costing me $70. Clearance into carpark was very low. 1.95m required removing surfboards from roof. Great hotel but if you have a car I would go else where. Staff are young and enthusiatic but certainly do not understand or are trained in how to clearly deal with parking. Very stressful experience

10

Erika

9 Nov 2024

·

Stayed 4 nights

overall amazing experience, just think the main entrance should have a ramp. overall amazing your venue hotel is special unique and vibes!!

10

Alan

15 Nov 2025

·

Stayed 2 nights

Wonderful unique hotel, amazing onsite bar

6

I Ching

27 Jan 2024

·

Stayed 2 nights

We booked the hotel between new year, but the rooftop was closed, it’s really upset. We didn’t informed by hotel before we stay. The elevator always need to wait for a long time. Thanks for housekeeping, they do the great clean!

10

John

21 Jun 2025

·

Stayed 3 nights

Great restaurants and bar. Rooms comfortable

10

Eliza

27 Jul 2025

·

Stayed 1 night

Amazing furniture and beautiful attention to detail with design and deco. Rooftop bar was unbeatable - the cocktails were unique and the bar staff were friendly ans happy.

8

James

16 Mar 2023

·

Stayed 1 night

ONLY ACCEPT ELECTRONIC PAYMENTS - NO CASH! Very cool, modern (brand new) hotel. Rooms are well appointed, and seem well sound insulated. Word of warning, if ordering drinks from the bar, chose something you know easy to make - the cocktails are waaay too expensive, small sized and maximum amount of ice to make maximum profit.

8

William

6 Oct 2025

·

Stayed 3 nights

Specious rooms but noisy. Friendly staff but hard moving luggage through lobby lots of stairs. Cashless restaurants, you have to use a credit card or charge to your room.

10

Georgia

23 Mar 2025

·

Stayed 4 nights

My first stay at Ace Hotel has been very memorable - easily one of the best hotels I’ve stayed at. Had four phenomenal sleeps in very comfortable bed with beautiful linen. Hotel itself attractively designed and thoughtful. Staff were friendly and helpful at all times - I arrived late into Sydney and the staff took my bags up to my room so I could take dinner downstairs (lovely atmosphere). I also had room service on my final night - both delicious. I used the gym which was small but well set up with technogym equipment and free weights. I’m already plotting a return to Sydney.

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Cleanliness

Rooms and public areas are generally clean and tidy. Recurring comments mention dust or missed replenishment of towels and amenities, and occasional maintenance or odor issues.

Related guest reviews

10

Amy

26 Feb 2026

·

Stayed 3 nights

The location was excellent. The staff was very helpful. The room was clean.

8

Dave

21 Mar 2024

·

Stayed 4 nights

Nice property in a great area! We had booked a double double room and it was quite small but well equipped. Cleanliness could be improved as the storage areas (shelves) were very dusty and clearly hadn't been cleaned for a while. We enjoyed breakfast one morning which was excellent and used the bar which was nice but the beer wasn't great. Overall good hotel for the price and if you stay here you must try the open Thai restaurant that is opposite as the food is excellent.

6

Warren

10 May 2023

·

Stayed 3 nights

The hotel was great, but my room didn’t get cleaned once during the three days I was there.

4

susan

11 Jun 2025

·

Stayed 1 night

I had such high hopes and love the ACE chain but we had a smelly room, no pram access, a disassociated teenager checking us in providing no information about anything whatsoever and absolutely zero service / eye contact at breakfast meaning we had to leave the hotel in the rain to get food so we would make our flight.

8

Cameron

15 Aug 2023

·

Stayed 1 night

Happy with stay. Convenient location for walking around the City and to get to start of City to Surf. Off site parking was close and reasonably priced. Reception staff were friendly. Room was clean and adequate for the 4 of us. Our only problem was that even though we booked for 4 people the room was stocked with towels for only 2. We were told they would send up more towels after arrival but they never arrived. We had to chase them up. We also only had tea and coffee for 2.

6

Jing

22 Apr 2025

·

Stayed 4 nights

Location is OK. Service is good. No rubbish bin in the room except toliet. Dustmare all around the room, not good for Hayfever.

8

kazunori

1 Dec 2025

·

Stayed 4 nights

立地とスタッフは最高クリーニングはティッシュやタオルの補助が時々抜けていることがありましたが、それ以外はパーフェクト！

10

Yuriko

13 Nov 2025

·

Stayed 4 nights

Wonderful location, clean and

6

Beat

18 Jan 2026

·

Stayed 5 nights

Das Hotel ist gut ein Jahr geöffnet. Wir waren relativ kurz nach der Eröffnung und nun ein Jahr später wieder. Das Hotel wirkt bereits sehr abgenutzt und die Sauberkeit lässt recht zu wünschen übrig. Einiges im Zimmer scheint noch nie angestaubt.

8

annette

3 Feb 2026

·

Stayed 2 nights

Room was not spotless staff at front desk good

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Rooms

Stylish, well designed rooms with very comfortable beds are a strong point, but many are compact with limited storage or dim lighting. Some report quirky bathroom layouts, glass doors, occasional noise, or faulty air conditioning.

Related guest reviews

8

Rhema

11 May 2024

·

Stayed 1 night

The room was very small - with odd arrangement of shower and toilet in their own little closet- but had a great view . I was there on my own so it was fine . Coffee and food was excellent - although hard to get attention of the wait staff so you don't want to be in a rush over breakfast. I would recommend booking a larger room on the higher floors.

6

Margaret

5 Feb 2025

·

Stayed 2 nights

Firstly I'll mention the good things. The stars of the hotel are undoubtedly the staff. They were very helpful, friendly and professional at all times, responding quickly to any requests we made. We couldn't have wished for better service. The furnishings and fittings in the hotel are high quality but at the rate we paid this hotel is not good value for money. The room was small, cramped, long and narrow, very little floor space around the beds etc. The table by the sofa was basically wedged in by the bed, so close that my husband banged his head on the table getting out of bed. We've stayed in budget hotels in the UK at around £60 per night with two beds, but with far more floor space than this room at around £200 per night. In our view if you're going to offer rooms with two double beds and at these rates, you really need to provide larger rooms. A couple of points about the bathroom: No towel rail, nowhere to put our wet towels! Do those who designed this place not take showers and need to hang up their wet towels? Of course they do, but never thought to provide this basic facility in a "luxury" hotel. In our view two wash basins in what is a small bathroom are unnecessary and the space would have been better utilised by providing all elements needed in a bathroom. I wonder is the hotel aware that the door to the toilet is see through glass? Frosted but still see through. Not acceptable. Problems with WiFi on arrival, resolved by a member of staff. Won't stay again.

10

Maria Cruz

7 Jul 2024

·

Stayed 1 night

Great location. Clean. With personality, very eclectic. Room a little small.

10

Amornsee

31 Oct 2025

·

Stayed 1 night

We only stayed one night at the Ace Hotel but absolutely loved it. The room was huge, luxurious, and surprisingly quiet even though it faced a busy street. The amenities were excellent and the staff were friendly and helpful. A really great experience — we’d definitely stay again.

8

Kahrissa

22 Sept 2024

·

Stayed 1 night

We’ve stayed at many Ace hotels and will continue to - but the room I was assigned this time was terrible. The room itself was fine, but it was directly under the kitchen of Kiln and it is extremely loud. I was awake until 12:30 when the final clean down was done and staff had left. That room should not be used unless a last resort and definitely should make the person staying aware of noise

8

Sophie

6 Apr 2025

·

Stayed 1 night

We had a much smaller room than our last stay which was disappointing.

6

Richard

28 Nov 2025

·

Stayed 4 nights

Clean and modern but the air con didn’t work and there were no coffee making facilities.

6

David

17 Nov 2024

·

Stayed 4 nights

I found the layout of the room quite strange with having to enter theoretically through the bathroom, with more space being given to that actual area than to the bedroom part of the room. If you have two people staying in a room for a length of time there is never enough storage space for luggage etc. I also find it strange that now a hotels want you to conserve energy by reusing towels, but again if there are two people using a room there is only enough space to hang one towel

6

Gideon

5 May 2025

·

Stayed 3 nights

The good: The hotel staff were great, the bar made great cocktails and the location is fantastic, you can walk pretty much everywhere. The bad: we were on the third floor and could very audibly hear the music in the ground floor bar, fine for us but could definitely be an issue for others. The layout of the room is a bit odd, you walk through the bathroom to get in. The toilet door and shower door are not full length and are glass and sort of off the main room which isnt huge so you’d definitely want to be comfortable with each other or have some music playing if someone was using the toilet because you can hear everything. All in all i would definitely stay again but thought this was all worth noting

8

Charlotta L

14 Aug 2023

·

Stayed 2 nights

Beautiful hotel with cool interiors and vibe. Enjoyed some excellent oysters and cocktails in the rooftop bar. We were staying in a small room on level 6 - the only complaint is that the room was very dark. No proper light fittings in bathroom which made it very hard to apply basic makeup in the morning. Location is fantastic and staff were nice - great value for money and would definitely stay again

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Service

Staff are widely praised as friendly, accommodating and professional across reception and restaurants. Some guests experienced slow or inconsistent service, unreliable check-in timing, or missed housekeeping replenishment.

Related guest reviews

10

Amanda

2 Oct 2025

·

Stayed 1 night

We chose this hotel as it was close to Capitol Theatre. It was a perfect choice, the staff were incredibly helpful, the restaurants and bar were great for a pre-theatre treat and there were lots of amenities nice and close. The decor was lovely and we really enjoyed putting the old school record player on in our room while we got ready to go out. The amenities in the room were gorgeous, the bed comfy and room was quiet.

8

Bradley

7 Oct 2025

·

Stayed 1 night

Arrived at 130 which was pre 3pm check in. Was told room will be 45 mins. Went had lunch in hotel restaurant. They got our order wrong. Went back at 215 and now told room will be 3pm. Went back at 3pm and told another 20 mins. Offered free drink. Finally got in at 3.20. Don’t mind waiting - just don’t keep telling us it will be re

10

Fidencio

5 Mar 2025

·

Stayed 2 nights

Very helpful and friendly staff. Very comfortable beds.

6

Armand

17 Apr 2025

·

Stayed 2 nights

It was a great location but the hotel was run by very young members of staff who didn't really provide a high level of service. Room cleaning was minimal and had to be requested

10

Daniel

29 Nov 2025

·

Stayed 1 night

Lovely rooms and the staff were so accommodating. Location is excellent, will definitely stay again.

10

Anthony

29 Nov 2025

·

Stayed 8 nights

Everything and everyone were exceptional! Staff at the front desk and bar and restaurant staff were not only amazing but extremely accommodating! Not sure when my next trip to Sydney will be but Ace will be my first choice.

10

Bronwyn

18 Jun 2023

·

Stayed 2 nights

Would highly recommend. Staff were outstanding.

10

Garfield

1 Feb 2025

·

Stayed 1 night

The staff was excellent. They were very friendly and helpful with every we ask.

4

WONSANG

9 Dec 2025

·

Stayed 3 nights

객실 비품 (바디클렌저, 비누, 티, 커피)가 떨어져도 다음날 채워주지 않음. 은근히 방 배치가 불편함. 예를 들면 침대 옆에 스위치가 없어 불을 끄려면 다시 일어나야 한다거나 세면대 바로 옆에 콘센트가 있어 헤어드라이어 사용시 감전될 것 같은 느낌이 들고 샤워기도 천정형만 있어 샤워가 불편했음. 심지어 냉장고 안 생수도 유료로 마셔야 함. 소파와 테이블이 협소해서 노트북 등으로 업무 보는 것은 어려움. 리셉션에 계단이 두 군데나 설치되어 캐리어를 직접 들어야 함 전반적으로 일부러 고객에게 약간의 불편함을 느끼게 하려는 것이 컨셉인 것 같음.

10

ROSIE

29 Dec 2025

·

Stayed 2 nights

We love staying at Ace, consistently great service, clean rooms, very easy check in and check out.

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Location

Central Surry Hills location offers easy walking to the CBD, Capitol Theatre and plentiful cafes, with Museum and Central stations nearby for airport and city links. A few found it slightly outside the main core but well connected.

Related guest reviews

10

caitlin

5 Nov 2025

·

Stayed 2 nights

Great location - so close resturants and cafes outside of the botel

8

Karen

25 Feb 2025

·

Stayed 5 nights

A bit out of the centre of Sydney for us but transport links were good. Lovely clean hotel.

10

Ankita

20 Oct 2025

·

Stayed 3 nights

Stayed at Ace Hotel Sydney and absolutely loved it! The location in Surry Hills was perfect for exploring the city. The design is stylish and comfy with retro-chic touches that make you feel at home. The staff were genuinely friendly and helpful from check-in to check-out. My room was clean, quiet (despite the lively lobby), and had all the comfortable bits we needed. For anyone visiting Sydney and looking for somewhere that’s fun yet relaxing, this is it — highly recommend!

10

Paul

18 May 2025

·

Stayed 3 nights

Great central location.

8

Gavin

20 Nov 2025

·

Stayed 1 night

Easy walk from Museum Train Station.

10

Antonio

9 May 2025

·

Stayed 5 nights

Had a great stay close to the city centre

10

Jason

16 Apr 2025

·

Stayed 2 nights

Very comfortable and modern hotel centrally located to everything in the CBD.

10

Nicholas

6 Nov 2025

·

Stayed 4 nights

Fantastic vibe. Within walking distance of the full city.

10

Melvin

14 Aug 2025

·

Stayed 7 nights

Hip little hotel, centrally located to everything you’d want to do in sydney. Also close to the train which helps in getting to and from the airport

10

Philippe

8 Feb 2025

·

Stayed 3 nights

Great location, international crowd

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Dining

Breakfast at Loam, rooftop Kiln and the lobby bar draw strong reviews for tasty food, coffee and cocktails. Some mention crowded spaces, high cocktail prices or slower service at times.

Related guest reviews

8

Damien Mc

10 Jun 2024

·

Stayed 1 night

Clean modern room with a twist of difference. Nice bar and restaurant. Across the road from Chin Chin and walking distance to central train station.

8

Morgan

7 Aug 2025

·

Stayed 5 nights

Great hotel. Cool vibe, good food and drinks in the bar. Loved the happy hour deals! Liked our room but it was very small

10

John

21 Jun 2025

·

Stayed 3 nights

Great restaurants and bar. Rooms comfortable

10

Hila

29 Oct 2025

·

Stayed 6 nights

Wow.. simply perfect hotel! 5-star accommodation, the rooms are comfortable, clean and well-designed. The restaurant and bar on the hotel's entrance floor are exceptional. Perfect service, excellent, delicious and high-quality food. The hotel staff and the waiters in the bar and restaurant were professional, charming and helpful. They helped us with everything, were always happy to help and made our stay at the hotel unforgettable. We highly recommend and we would be happy to visit again on our next vacation!

10

Janet

9 Nov 2024

·

Stayed 1 night

Close to Central, Capitol Theatre and Art Gallery - great location for a weekend in Sydney. Room was lovely - bed was sooo comfortable and the room was quiet. Bathroom and supplies were excellent - great shower. The cafe/restaurant downstairs is outstanding- the tiramisu is to die for. Staff were very friendly and got early check in despite it being a super busy night with events on in the city.

6

PEMRA

6 Aug 2024

·

Stayed 6 nights

Room small and dark. Limited amenities. Downstairs restaurant very good for breakfast but not for dinner. Bar area and dining area freezing cold as they kept doors open in winter, difficult to sit and enjoy. We arrived with a lot of luggages and noone helped despite 4 people standing around.

8

James

16 Mar 2023

·

Stayed 1 night

ONLY ACCEPT ELECTRONIC PAYMENTS - NO CASH! Very cool, modern (brand new) hotel. Rooms are well appointed, and seem well sound insulated. Word of warning, if ordering drinks from the bar, chose something you know easy to make - the cocktails are waaay too expensive, small sized and maximum amount of ice to make maximum profit.

10

Mario

27 Mar 2025

·

Stayed 5 nights

The Keln rooftop restaurant was great. The staff in both restaurants (breakfast and rooftop) and the hotel were great as well. Special mentions to Joyce and Keln manager Leigh. I enjoyed the coconut milk, rice cookie and mango sorbet desert there times during my visit. Great cocktails at Keln and coffee at 1st floor. Looking forward to my next stay.

10

David M

28 Jul 2025

·

Stayed 2 nights

Very nice, great restaurant & cafe on-site too

10

Mary

17 Jun 2024

·

Stayed 3 nights

amazing hotel! great location and fabulous dining options

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $355	16 $267	17 $308
18 $205	19 $209	20 $274	21 $352	22 $242	23 $259	24 $268
25 $192	26 $212	27 $296	28 $362	29 $240	30 $245	31

Su	Mo	Tu	We	Th	Fr	Sa
1 $174	2 $200	3 $231	4 $231	5 $240	6 $231	7 $249
8 $200	9 $227	10 $277	11 $291	12 $271	13 $370	14 $370
15 $236	16 $255	17 $407	18 $407	19 $274	20 $323	21
22 $200	23 $250	24 $276	25 $274	26 $231	27 $274	28 $286
29 $200	30 $254

Ace Hotel Sydney

Prices for Ace Hotel Sydney

Monthly average prices

About this property

Location

Room options

Room (Medium Plus)

Room (Cosy)

Room, Terrace

Suite

Room (Medium)

Room, 2 Double Beds

Suite (Loft)

Room, Mobility Accessible

Suite (Ace)

Room (Large)

Guest reviews of Ace Hotel Sydney

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Ace Hotel Sydney

Considering this hotel for your Sydney trip?

Prices for upcoming dates