Raintree at Phoenix South Mountain Preserve

The jets in our bathtub did not work. Room and property was beautiful, awesome staff.

First of all, it isn't even called Raintree anymore! Its a timeshare called World Mark. Second of all, if you book through expedia it says the deposit is one thing and upon check in I was charged a much higher deposit amount. The wifi is NOT free! Which it also states on expedia. My room was so far from the pool that I had to drive my family over and drop them off. There were tons of bees swarming the pool during the day so we could only swim at night because my daughter was stung on the finger! And last but certainly not least, the hot tub is so sharp and rocky on the bottom that i scraped the top of my toe off getting out!! The only good thing was the room. Very big! A fully furnished apartment and it was clean and comfortable.

The rooms were nice and spacious. The pool area needs to be updated very small.

We love staying right at the edge of South Mountain Park. This particular unit was fine - nothing fancy, but fine for our family of five. The pool area is very nice. The property is well managed. We did not appreciate having to talk with a salesperson at check in regarding an opportunity to buy into something that sounded like a timeshare, it was unpleasant and unwelcome. The blinds in the master bedroom didn't close fully, and it would be nice to have some area rugs on the floors. The second floor location was nice and we enjoyed desert views from the patio. Overall a good value for the price and we would return to this unit in the future.

Great stay. Loved the private garage. We walked over to Turning Point USA to pay respects to Charlie Kirk. The patio in the morning breeze, wildlife, and a cooler was very peaceful. As always, Worldmark doesn’t disappoint!

Check in and out of easy and quick. Condo was clean and pool was perfect!

Like staying in a one bedroom apartment. I even had my own 1 car garage! Bed very comfortable and kitchen fully equipped. Only downsides were no breakfast available and had to pay for Wi-Fi. Located in a semi-secluded area and very very quiet rooms.

The trails and pool were nice but the way to get there is heavy construction. Be aware this is a TIME SHARE so they will try to sell you on a 90 min pitch. But there is a private garage and your own little condo not a hotel really at all

I liked how quiet the property was and how it felt like home. The only thing I didn't like was the the jets didn't work on the whirlpool tub. We had a very short stay so I didn't have timebto have it looked at. Other than that, my kids really enjoyed the heated pool outside.

We had a two night stay in a ground floor 3 bedroom, 2 bath unit. We found the unit to be very spacious and the pool was perfect for the kids.

Unfortunately the “non-smoking” condo unit my family stayed in had a very strong cigarette smoke stench which caused my son to have headaches and throat issues the entire trip. This was especially disappointing since we were there for my son’s soccer tournament. The cigarette smoke in the room impacted our ability to get a good night sleep which ultimately made our stay experience horrible. In addition, the garage attached to our condo unit turned out to be the “maintenance” storage room with broken down golf karts and a mess of supplies. Seriously why do they think anyone would be ok with that, especially at this high per day price point. Lastly, the unit was just dirty period, dirt and gunk all over the walls and hvac filter was clearly not changed for years. See pics. I was told that the mgr would call me a day after checkout to discuss accommodations for the poor experience my family had but haven’t heard anything at all. Literally this place is like a motel 6, just bigger =(. Stay away.

Great and quiet location. Room was very clean and comfortable.

Nice layout, tidy and clean.

Check in and out of easy and quick. Condo was clean and pool was perfect!

nice and clean

I arrived at 3:50pm (check in at 4pm) and my room was still not ready. They were helpful with a welcoming pkg but not about my unit or my free wifi that i paid for with my reservation. If i hadnt asked about the wifi they would have made me pay. Once in the room, i thought the space was great for my family of 5. We didnt feel cooped up at all. Beds werent the comfiest. The next morning we woke up to ants allllll over the counter and kitchen floor. Thankfully that was the only place they were but we did notice different bugs all thru the room such as mosquitos and other random little bugs. Thankfully no bed bugs. The kitchen pots and pans sucked and the dishwasher didnt even work. The staff wasnt really helpful with this but i wasnt there long so i just made it work. They did let me check out late which was helpful. The pool wasnt that big but still pleasant. I did hear it got packed on weekends. Overall, the stay was ok but u get what u pay for. I probably would not come back

The property was nice, good location with South Mountain Park trailheads at the property. The condo was clean and comfortable and the cleaning and maintenance staff were friendly and nice. The pools were fun for the family. The downside was the sales team that, before they hand you the keys to your condo, accosts you at check-in with high pressure sales tactics to attend what they say is a 90-minute sales presentation the next morning. They catch you with your guard down (I'm on vacation) and dupe you into talking to the salesman by introducing him as the "concierge." I told them that I did not want to go to the meeting because I was not in the market for time-share and I had limited time to be with family, but they were relentless so I agreed to an early morning meeting. This prompted me to do a little online research about Worldmark and, well, the research speaks for itself -- look up "Worldmark lawsuits." The experience created stress on my holiday weekend. I cancelled the meeting the next morning, but ran into the sales team the next day who treated me with disdain when I told them I didn't go to the meeting. Because of the sales team and Worldmark's M.O. to pressure it's guests this way, I would never stay at a Worldmark again, even though, otherwise, I really liked the property and the other support staff.

Even though it was only for a night, the property was beautiful and maintained, and the staff were extremely polite and professional.

I stayed at the Raintree for 2 days The Good: the condo itself was roomy, nice space, good beds, nice bathrooms and over all nice. Check in was easy, price was low, the area around was nice, quiet, nice Pool area too. The Bad: Unfortunately we had some kind of bug infestation that started when one of us took a shower had to deal with bugs both days, we had to sweep them out constantly, then the first night a leak started and I mean Niagra Falls leak, they didn't come till the next day and basically ripped up a whole section in the roof. The floors looked clean, but were filthy we had to wear shoes inside the whole time, our feet turned black within the first ten minutes. They had Coffee, but no coffee maker. They were sold out so they couldn't move us, I had a 3 bedroom. So if you want to spend little money, get a nice space and deal with some let's call in inconveniences. OK I probably won't be back unless I'm really broke.

The bathroom was not cleaned and had dirty feet stains in the tub upon arrival. The other bathroom had nail clippings on the bathroom counter. The TV was on in the living room upon entering for the first time so it seemed as someone was there right before we got there. There were approximately 9 bugs on the ceiling and when I complained about all these things so that the room could be cleaned or moved, we were simply ignored and told a manger would assist us. The manager at the end of the stay was nice and thought the problem was resolved prior to my check out but I explained to her I was never contacted or spoken to regardless how many times I went up to the office or called. I will never stay w that hotel again.

I love this property and everything about it it’s a home away from home

The rooms were nice and spacious. The pool area needs to be updated very small.

We love staying right at the edge of South Mountain Park. This particular unit was fine - nothing fancy, but fine for our family of five. The pool area is very nice. The property is well managed. We did not appreciate having to talk with a salesperson at check in regarding an opportunity to buy into something that sounded like a timeshare, it was unpleasant and unwelcome. The blinds in the master bedroom didn't close fully, and it would be nice to have some area rugs on the floors. The second floor location was nice and we enjoyed desert views from the patio. Overall a good value for the price and we would return to this unit in the future.

Nice layout, tidy and clean.

It was great! Spacious and exactly what I needed while working.

Like staying in a one bedroom apartment. I even had my own 1 car garage! Bed very comfortable and kitchen fully equipped. Only downsides were no breakfast available and had to pay for Wi-Fi. Located in a semi-secluded area and very very quiet rooms.

Cond bath needs upgrading. Carpets and fixtures are dated

It was just me....but, my whole family would have been completely comfortable.

Nice property but not nice rooms!! Poor mattresses and bedding. We arrived to check in and waited an hour for our room. Will not return

We had a two night stay in a ground floor 3 bedroom, 2 bath unit. We found the unit to be very spacious and the pool was perfect for the kids.

These are townhouses/condos that were scooped up by a timeshare company in the 2010's. So the layout of the units are very nice. When they have spare units that are vacant they will put a listing on hotels.com and the other rental websites. The main gripe is they use high pressure sales tactics from the 1970's to persuade you to buy or join their timeshare. So if you are not in the market for a timeshare, be ready to put up with annoying salespeople that will

We love staying right at the edge of South Mountain Park. This particular unit was fine - nothing fancy, but fine for our family of five. The pool area is very nice. The property is well managed. We did not appreciate having to talk with a salesperson at check in regarding an opportunity to buy into something that sounded like a timeshare, it was unpleasant and unwelcome. The blinds in the master bedroom didn't close fully, and it would be nice to have some area rugs on the floors. The second floor location was nice and we enjoyed desert views from the patio. Overall a good value for the price and we would return to this unit in the future.

Check in and out of easy and quick. Condo was clean and pool was perfect!

Condo was great and welcome team was very helpful.

The trails and pool were nice but the way to get there is heavy construction. Be aware this is a TIME SHARE so they will try to sell you on a 90 min pitch. But there is a private garage and your own little condo not a hotel really at all

The property was nice, good location with South Mountain Park trailheads at the property. The condo was clean and comfortable and the cleaning and maintenance staff were friendly and nice. The pools were fun for the family. The downside was the sales team that, before they hand you the keys to your condo, accosts you at check-in with high pressure sales tactics to attend what they say is a 90-minute sales presentation the next morning. They catch you with your guard down (I'm on vacation) and dupe you into talking to the salesman by introducing him as the "concierge." I told them that I did not want to go to the meeting because I was not in the market for time-share and I had limited time to be with family, but they were relentless so I agreed to an early morning meeting. This prompted me to do a little online research about Worldmark and, well, the research speaks for itself -- look up "Worldmark lawsuits." The experience created stress on my holiday weekend. I cancelled the meeting the next morning, but ran into the sales team the next day who treated me with disdain when I told them I didn't go to the meeting. Because of the sales team and Worldmark's M.O. to pressure it's guests this way, I would never stay at a Worldmark again, even though, otherwise, I really liked the property and the other support staff.

WOW!! to not help the disabled. Where on this property does it state it is a timeshare? I called for a lower level, we will accommodate. When I go to check in, no refund, no help. Told this is not a hotel, although the world marc in Pinetop is. NO refund. I am not done. There is a disability act. When an 80 year old cannot climb steps and you take advantage. SHAME on you!

Nice property but not nice rooms!! Poor mattresses and bedding. We arrived to check in and waited an hour for our room. Will not return

Booked on-line and received confirmation but upon arrival there was no room despite acknowledgment that they did confirm the booking.

The bathroom was not cleaned and had dirty feet stains in the tub upon arrival. The other bathroom had nail clippings on the bathroom counter. The TV was on in the living room upon entering for the first time so it seemed as someone was there right before we got there. There were approximately 9 bugs on the ceiling and when I complained about all these things so that the room could be cleaned or moved, we were simply ignored and told a manger would assist us. The manager at the end of the stay was nice and thought the problem was resolved prior to my check out but I explained to her I was never contacted or spoken to regardless how many times I went up to the office or called. I will never stay w that hotel again.

Great and quiet location. Room was very clean and comfortable.

We love staying right at the edge of South Mountain Park. This particular unit was fine - nothing fancy, but fine for our family of five. The pool area is very nice. The property is well managed. We did not appreciate having to talk with a salesperson at check in regarding an opportunity to buy into something that sounded like a timeshare, it was unpleasant and unwelcome. The blinds in the master bedroom didn't close fully, and it would be nice to have some area rugs on the floors. The second floor location was nice and we enjoyed desert views from the patio. Overall a good value for the price and we would return to this unit in the future.

Great stay. Loved the private garage. We walked over to Turning Point USA to pay respects to Charlie Kirk. The patio in the morning breeze, wildlife, and a cooler was very peaceful. As always, Worldmark doesn’t disappoint!

This property was incredible. Close to everything but so quiet. We will definitely be back. Consierge wasn't as great as she could be. She seemed irritated but that didn't take away from how great this location was.

Like staying in a one bedroom apartment. I even had my own 1 car garage! Bed very comfortable and kitchen fully equipped. Only downsides were no breakfast available and had to pay for Wi-Fi. Located in a semi-secluded area and very very quiet rooms.

The trails and pool were nice but the way to get there is heavy construction. Be aware this is a TIME SHARE so they will try to sell you on a 90 min pitch. But there is a private garage and your own little condo not a hotel really at all

The property was nice, good location with South Mountain Park trailheads at the property. The condo was clean and comfortable and the cleaning and maintenance staff were friendly and nice. The pools were fun for the family. The downside was the sales team that, before they hand you the keys to your condo, accosts you at check-in with high pressure sales tactics to attend what they say is a 90-minute sales presentation the next morning. They catch you with your guard down (I'm on vacation) and dupe you into talking to the salesman by introducing him as the "concierge." I told them that I did not want to go to the meeting because I was not in the market for time-share and I had limited time to be with family, but they were relentless so I agreed to an early morning meeting. This prompted me to do a little online research about Worldmark and, well, the research speaks for itself -- look up "Worldmark lawsuits." The experience created stress on my holiday weekend. I cancelled the meeting the next morning, but ran into the sales team the next day who treated me with disdain when I told them I didn't go to the meeting. Because of the sales team and Worldmark's M.O. to pressure it's guests this way, I would never stay at a Worldmark again, even though, otherwise, I really liked the property and the other support staff.

I liked how quiet the property was and how it felt like home. The only thing I didn't like was the the jets didn't work on the whirlpool tub. We had a very short stay so I didn't have timebto have it looked at. Other than that, my kids really enjoyed the heated pool outside.

It was an amazing stay. The property exceeded my expectations. Lots of eateries and shopping close by!

Needs some love, inside and outside. Nice location for recreation. In general, the stay was what I would expect for the price point but overall not impressed.

Like staying in a one bedroom apartment. I even had my own 1 car garage! Bed very comfortable and kitchen fully equipped. Only downsides were no breakfast available and had to pay for Wi-Fi. Located in a semi-secluded area and very very quiet rooms.