Terasu Riviera Maya Hotel & Spa, en Xcaret
From
116 $
/ Nacht
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From
116 $
/ Nacht
Über diese Unterkunft
Gönn dir Massagen oder profitiere von folgenden Freizeiteinrichtungen: Außenpool. Auch kostenloses WLAN und einen Concierge-Service bietet dieses Hotel.
Annehmlichkeiten
Gönn dir Massagen oder profitiere von folgenden Freizeiteinrichtungen: Außenpool. Auch kostenloses WLAN und einen Concierge-Service bietet dieses Hotel.
Annehmlichkeiten für Geschäftsreisende
Zum Angebot gehören ein Express-Check-in, ein Express-Check-out und eine Gepäckaufbewahrung. Ein Flughafentransfer (rund um die Uhr) ist verfügbar (gegen Gebühr).
Gastronomie
Terasu Riviera Maya Hotel & Spa Luxury Edition, en Xcaret bietet seinen Gästen ein Restaurant mit köstlichen Speisen. Gegen Gebühr wird täglich von 07:30 Uhr bis 10:30 Uhr ein nach Wunsch zubereitetes Frühstück angeboten.
Zimmer
Fühl dich in einem der 9 klimatisierten Zimmer mit Mikrowelle und Minibar wie zu Hause. Dein Bett bietet Daunenbettdecken und hochwertige Bettwaren. Die Zimmer haben eigene Balkone. 52 Zoll groáe Smart-TVs mit Digitalempfang sorgen fr gute Unterhaltung; auáerdem steht ein WLAN-Internetzugang (kostenlos) zur Verfgung. Die Badezimmer verfügen über Duschen, Regenduschen und kostenlose Toilettenartikel.
Lage
Terasu Riviera Maya Hotel & Spa Luxury Edition, en Xcaret in Playa del Carmen lockt mit einem Aufenthalt, der dich in einen Umkreis von 15 Gehminuten von Xenses Park und Freizeitpark Xplor führt. Dieses Hotel Boutique-Hotel ist 1,3 km von Öko-Themenpark Xcaret Eco und 1,8 km von Río Secreto entfernt.
In der Nähe
Xenses Park(0.3 Meilen)
Freizeitpark Xplor(0.6 Meilen)
Museo de Arte Popular Mexicano(0.7 Meilen)
Öko-Themenpark Xcaret Eco(0.8 Meilen)
Río Secreto(0.9 Meilen)
Cenote Santa Cruz(1.7 Meilen)
Fährterminal Punta Venado(1.8 Meilen)
Centro Maya Einkaufszentrum(3.5 Meilen)
Playacar Beach(3.6 Meilen)
Xaman Ha Aviary(4.4 Meilen)
Paseo del Carmen(4.4 Meilen)
Gründerpark(4.6 Meilen)
Quinta Avenida(4.6 Meilen)
Playa del Carmen Maritime Terminal(4.6 Meilen)
Portal Maya(4.6 Meilen)
Flughafen Cozumel Intl. (CZM)(17.7 Meilen)
Flughafen Cancún (CUN)(38.8 Meilen)
Parkmöglichkeiten
Flughafen-Shuttleservice
Restaurant
Pool
Nichtraucher-Zimmer
Informationsschalter für Ausflüge
Lage
KM 283 acceso 1 Xcaret Fraccionamiento 1, lote 3, Rancho Viejo Xcaret, Xcaret, Playa del Carmen, Solidaridad, Bundesstaat Quintana Roo, Mexiko
Xenses Park (0.3 Meilen)
Freizeitpark Xplor (0.6 Meilen)
Museo de Arte Popular Mexicano (0.7 Meilen)
Öko-Themenpark Xcaret Eco (0.8 Meilen)
Río Secreto (0.9 Meilen)
Cenote Santa Cruz (1.7 Meilen)
Zimmeroptionen
9
Deluxe-Zimmer, 1 King-Bett, Balkon
1 Großes Doppelbett
Für bis zu 2 Personen
312 ft²
BalkonKlimaanlageWLAN (kostenlos)Mikrowelle
7
Elite-Zimmer, 1 King-Bett, Balkon, Turm
1 Großes Doppelbett
Für bis zu 2 Personen
312 ft²
BalkonKlimaanlageWLAN (kostenlos)Mikrowelle
13
Superior-Suite, 1 King-Bett und Schlafsofa, Balkon
1 Großes Doppelbett
und 1 Schlafsofa
Für bis zu 4 Personen
495 ft²
BalkonKlimaanlageWLAN (kostenlos)Mikrowelle
14
Design-Suite, 1 Queen-Bett und Schlafsofa, Balkon, Gartenblick
1 Doppelbett
und 1 Schlafsofa
Für bis zu 4 Personen
667 ft²
BalkonKlimaanlageWLAN (kostenlos)Mikrowelle
7
Elite-Zimmer, 1 Queen-Bett, Balkon, Turm
1 Doppelbett
Für bis zu 2 Personen
291 ft²
BalkonKlimaanlageWLAN (kostenlos)Mikrowelle
Gästebewertungen zu Terasu Riviera Maya Hotel & Spa, en Xcaret
9.1
Hervorragend
Basierend auf 232 verifizierten Bewertungen
Was Gäste sagen
KI-Zusammenfassung aktueller Gästebewertungen
Das Terasu Riviera Maya Hotel & Spa, en Xcaret ist ein kleines Boutique-Hotel im Dschungel in der Nähe der Xcaret Parks. Es wird vor allem für sein außergewöhnlich freundliches Personal, seine friedliche Atmosphäre und unvergessliche Begegnungen mit Wildtieren, wie zum Beispiel morgens mit Affen, gelobt.
Ausstattung
Sauberkeit
Zimmer
Service
Lage
Gastronomie
War das hilfreich?
Was Gäste sagen
Das Terasu Riviera Maya Hotel & Spa, en Xcaret ist ein kleines Boutique-Hotel im Dschungel in der Nähe der Xcaret Parks. Es wird vor allem für sein außergewöhnlich freundliches Personal, seine friedliche Atmosphäre und unvergessliche Begegnungen mit Wildtieren, wie zum Beispiel morgens mit Affen, gelobt.
Die Gäste beschreiben es als abgelegen und schwer erreichbar. Ohne Auto ist man möglicherweise auf teurere Taxis angewiesen. Die Einrichtungen sind einfach – ein kleiner Pool, ein Restaurant und ein Spa – während die Zimmer im Allgemeinen komfortabel sind. Einige Bewertungen erwähnen langsames oder instabiles WLAN und wenige berichten von muffigen oder kanalartigen Gerüchen oder Wartungsproblemen. Erwarten Sie eine ruhige, naturnahe Basis, die ideal für Parkbesuche und einen herzlichen, persönlichen Service ist, anstatt der Annehmlichkeiten eines großen Resorts.
Ausstattung
Sauberkeit
Zimmer
Service
Lage
Gastronomie
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Ausstattung
Kleines Boutique-Hotel mit einem kompakten Pool, einem Restaurant und einem Spa/Massagebereich; viele genossen die entspannenden Dschungelbereiche. Einige merkten an, dass der Pool klein oder schattig ist, es nach Stürmen gelegentlich zu Ausfällen kommt und das Parken schwierig sein kann.
Ähnliche Gästebewertungen
10
Nidia Axel Leija
1. Aug. 2025
·
Aufenthalt für 2 Nächte
Excelente opción para llegar a descansar después de los Parques Xcaret, propiedad muy tranquila, excelente atención por parte de Fernando y Fanny. Incluye el Desayuno que estaba muy rico y la alberca aunque pequeña estaba limpia y muy fresca. Por la noche puedes cenar Pizza a la Leña o algunas otras opciones de menú del Restaurante Emilio’s, también muy rico! Hay monos alrededor que se acercan por la Mañana si les ofreces algo de fruta. Sin duda una excelente opción !!
Excelente opción para llegar a descansar después de los Parques Xcaret, propiedad muy tranquila, excelente atención por parte de Fernando y Fanny. Incluye el Desayuno que estaba muy rico y la alberca aunque pequeña estaba limpia y muy fresca. Por la noche puedes cenar Pizza a la Leña o algunas otras opciones de menú del Restaurante Emilio’s, también muy rico! Hay monos alrededor que se acercan por la Mañana si les ofreces algo de fruta. Sin duda una excelente opción !!
10
Pablo
30. Mai 2024
·
Aufenthalt für eine Nacht
In the middle of the riviera jungle, super close to XCARET, we got to live a great experience. Kind of tricky to get here, got lost a couple of times due to lack of better signs ( take Calle de los Monos). Totally recommend getting here in the morning for this same reason, it’s hard to find it when it’s darker since it’s in the middle of nowhere basically. That’s the beauty of this place! Super private and quite. Iguanas and Monkeys were everywhere early in the morning while having breakfast, we even got to feed the monkeys and had an amazing Massage at their Spa, up in a private roof by Kendra and Rene. The experience was amazing and would be coming back on our next trip to the riviera maya. Totally recommend staying here!
In the middle of the riviera jungle, super close to XCARET, we got to live a great experience. Kind of tricky to get here, got lost a couple of times due to lack of better signs ( take Calle de los Monos). Totally recommend getting here in the morning for this same reason, it’s hard to find it when it’s darker since it’s in the middle of nowhere basically. That’s the beauty of this place! Super private and quite. Iguanas and Monkeys were everywhere early in the morning while having breakfast, we even got to feed the monkeys and had an amazing Massage at their Spa, up in a private roof by Kendra and Rene. The experience was amazing and would be coming back on our next trip to the riviera maya. Totally recommend staying here!
8
Stacie
12. Apr. 2025
·
Aufenthalt für eine Nacht
The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
10
Diana
6. Aug. 2025
·
Aufenthalt für eine Nacht
Amazing!!!! Like a little oasis! Way cooler than the area because of the jungle! So many monkeys that came to eat bananas! The staff provided us with bananas, and my kids fed the spider monkeys and the iguanas. The pool was excellent at night and the food at the restaurant, amazing!!!!
Amazing!!!! Like a little oasis! Way cooler than the area because of the jungle! So many monkeys that came to eat bananas! The staff provided us with bananas, and my kids fed the spider monkeys and the iguanas. The pool was excellent at night and the food at the restaurant, amazing!!!!
10
Abhishek
8. Juli 2024
·
Aufenthalt für 2 Nächte
Great location if you're visiting Xcaret or Xenses - it's just 5 minutes away! The staff is very friendly and courteous, they moved our room location to the one on the first floor since there are so many mosquitoes on the ground floor. The pool was out of service, but this was due to the Hurricane (Beryl) and understandable.
Great location if you're visiting Xcaret or Xenses - it's just 5 minutes away! The staff is very friendly and courteous, they moved our room location to the one on the first floor since there are so many mosquitoes on the ground floor. The pool was out of service, but this was due to the Hurricane (Beryl) and understandable.
10
kevin
26. Feb. 2025
·
Aufenthalt für 3 Nächte
We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!
We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!
10
Sharon
4. Apr. 2025
·
Aufenthalt für eine Nacht
Fantastic location near Xcaret park, amazing staff, wonderful facilities, right in the heart of the jungle. Enjoy the peaceful surroundings, start and end your day with a visit from the spider monkeys, relax in the pool or have a message. A must visit for anyone wanting to enjoy all that nature has to offer.
Fantastic location near Xcaret park, amazing staff, wonderful facilities, right in the heart of the jungle. Enjoy the peaceful surroundings, start and end your day with a visit from the spider monkeys, relax in the pool or have a message. A must visit for anyone wanting to enjoy all that nature has to offer.
10
Angel
5. Juni 2025
·
Aufenthalt für 5 Nächte
Very quaint boutique hotel, with amazing staff, situated in the jungle, walking steps to Xcaret, Xplor and Xenses. Breakfast included and they have a restaurant for dinner. We were a family of 4 with 2 pre-teens and we always felt very safe. Service here felt very personalized. The highlight was definitely the spider monkeys where you can feed them. Cant wait to return.
Very quaint boutique hotel, with amazing staff, situated in the jungle, walking steps to Xcaret, Xplor and Xenses. Breakfast included and they have a restaurant for dinner. We were a family of 4 with 2 pre-teens and we always felt very safe. Service here felt very personalized. The highlight was definitely the spider monkeys where you can feed them. Cant wait to return.
10
Maira Alejandra
1. Apr. 2025
·
Aufenthalt für 4 Nächte
Hotel and staff were amazing. The environment was Tropical and majestic. Was able to feed monkeys.Parking was difficult due to all trees. Hard to find if using Apple Maps recommend using google maps when traveling in Mexico.
Hotel and staff were amazing. The environment was Tropical and majestic. Was able to feed monkeys.Parking was difficult due to all trees. Hard to find if using Apple Maps recommend using google maps when traveling in Mexico.
10
Sharon
3. Apr. 2025
·
Aufenthalt für 2 Nächte
Amazing place to stay, relax and get back to nature. From the outstanding employee, dining with monkeys and relaxing by the pool or at the spa. It's perfect!
Amazing place to stay, relax and get back to nature. From the outstanding employee, dining with monkeys and relaxing by the pool or at the spa. It's perfect!
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Sauberkeit
Viele Gäste fanden die Zimmer und Bereiche sauber. Einige meldeten jedoch schwerwiegende Probleme, darunter verfärbte Bettwäsche, muffige oder kanalartige Gerüche und gelegentlich einen schmutzigen oder trüben Poolbereich.
Ähnliche Gästebewertungen
10
Heather
18. Juli 2023
·
Aufenthalt für 2 Nächte
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!
6
Michelle
31. März 2025
·
Aufenthalt für 2 Nächte
The staff was very polite. I wanted to like this place, but we ended up leaving early due to a few reasons. The room had a musty smell to it, sheets had stains on them and the worst part is that its extremely hard to find (even with the directions they gave us through whatsapp) We ended up getting super lost late at night trying to find it on pur way back from shopping. Google kept taking us in circles and trying to have us enter the adventure park thats next to it where we were approched by a guard with a gun. I tried to contact them about a refund but no answer. I would not recommend this hotel
The staff was very polite. I wanted to like this place, but we ended up leaving early due to a few reasons. The room had a musty smell to it, sheets had stains on them and the worst part is that its extremely hard to find (even with the directions they gave us through whatsapp) We ended up getting super lost late at night trying to find it on pur way back from shopping. Google kept taking us in circles and trying to have us enter the adventure park thats next to it where we were approched by a guard with a gun. I tried to contact them about a refund but no answer. I would not recommend this hotel
8
Stacie
12. Apr. 2025
·
Aufenthalt für eine Nacht
The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
2
Kun
21. Okt. 2025
·
Aufenthalt für 3 Nächte
We booked a three-night stay at this hotel but left right after checking in because the conditions were unacceptable. There was a large hole right at the entrance with no warning signs or barriers, which was a serious safety hazard—especially since we were traveling with our young child. The room itself was extremely dirty, with visible blood stains on the bed linens and a strong moldy odor. It was obvious the room hadn’t been cleaned properly. Within a short time of being in the room, our child developed a rash, so we left immediately and booked another hotel. This place was unsafe and unsanitary, and I would strongly caution anyone—especially families with children—against staying here.
We booked a three-night stay at this hotel but left right after checking in because the conditions were unacceptable. There was a large hole right at the entrance with no warning signs or barriers, which was a serious safety hazard—especially since we were traveling with our young child. The room itself was extremely dirty, with visible blood stains on the bed linens and a strong moldy odor. It was obvious the room hadn’t been cleaned properly. Within a short time of being in the room, our child developed a rash, so we left immediately and booked another hotel. This place was unsafe and unsanitary, and I would strongly caution anyone—especially families with children—against staying here.
10
kevin
26. Feb. 2025
·
Aufenthalt für 3 Nächte
We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!
We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!
10
marlaina
24. Nov. 2024
·
Aufenthalt für eine Nacht
This hotel is a little treasure and i would absolutely recommend it! We checked in super later after being at Xcaret all day and when we drove up one of the staff came out to the car to greet us, carried our bags and showed us to our rooms. The rooms are clean, fridge was filled with drinks and snacks for purchase. Fresh fruit, Mexican bread, and eggs to order for breakfast. And we even had a surprise visit from a small family of spider monkeys! And it was very quiet.
This hotel is a little treasure and i would absolutely recommend it! We checked in super later after being at Xcaret all day and when we drove up one of the staff came out to the car to greet us, carried our bags and showed us to our rooms. The rooms are clean, fridge was filled with drinks and snacks for purchase. Fresh fruit, Mexican bread, and eggs to order for breakfast. And we even had a surprise visit from a small family of spider monkeys! And it was very quiet.
8
Kody
24. Sept. 2025
·
Aufenthalt für eine Nacht
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
2
karine
6. Feb. 2023
·
Aufenthalt für 3 Nächte
While the room is impeccable and the housekeeper does everything to please you, we had to deal with an experience like never before. Extreme sewer smell in our room for the 4 nights and no matter what product they put we woke up with migraines every single day and it was impossible to interact in this room.had to sleep with windows open and could barely access bathroom due to this awful smell. Shower was plugged at all time it was used. Running non stop water was the only relief we could have to take down the smell. AWFUL.
While the room is impeccable and the housekeeper does everything to please you, we had to deal with an experience like never before. Extreme sewer smell in our room for the 4 nights and no matter what product they put we woke up with migraines every single day and it was impossible to interact in this room.had to sleep with windows open and could barely access bathroom due to this awful smell. Shower was plugged at all time it was used. Running non stop water was the only relief we could have to take down the smell. AWFUL.
8
CHRISITNA
3. Feb. 2025
·
Aufenthalt für 7 Nächte
The staff is very nice and the room was clean every day.
The staff is very nice and the room was clean every day.
10
Michele
7. Nov. 2025
·
Aufenthalt für 2 Nächte
Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even better…. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if you’ve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!
Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even better…. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if you’ve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Zimmer
Die Zimmer sind im Allgemeinen gemütlich und haben ein Dschungel-/Baumhaus-Ambiente mit einigen modernen Akzenten; die Betten werden oft gelobt. Das WLAN kann langsam oder unzuverlässig sein, und einige Gäste bemerkten Gerüche, Undichtigkeiten oder unbequeme Schlafsofas sowie gelegentliche Lärmbelästigung während des Tages.
Ähnliche Gästebewertungen
10
HECTOR R
20. März 2024
·
Aufenthalt für eine Nacht
Experiencia buena de hotel boutique, había una fuga en el lavabo la cual fue reparada a la brevedad, el contacto con el cliente pre llegada es muy bueno pero las claves que se nos otorgararon no fueron las adecuadas y llegando nos proporcionaron otras, el desayuno regular….. se me hace que podían hacerlo más especial, si pusieran más detalle en la preparación de los alimentos, el pan lo sirvieron frio … y el huevo con exceso de sal….. el personal es muy atento, el internet estaba muy lento pero el cuarto que nos tocó era muy bonito, el hotel está en buenas condiciones pero el área del exterior en la alberca no le vendría mal una pintada… la alberca no la usamos pero se veía decente la calidad del agua …
Experiencia buena de hotel boutique, había una fuga en el lavabo la cual fue reparada a la brevedad, el contacto con el cliente pre llegada es muy bueno pero las claves que se nos otorgararon no fueron las adecuadas y llegando nos proporcionaron otras, el desayuno regular….. se me hace que podían hacerlo más especial, si pusieran más detalle en la preparación de los alimentos, el pan lo sirvieron frio … y el huevo con exceso de sal….. el personal es muy atento, el internet estaba muy lento pero el cuarto que nos tocó era muy bonito, el hotel está en buenas condiciones pero el área del exterior en la alberca no le vendría mal una pintada… la alberca no la usamos pero se veía decente la calidad del agua …
6
Jennylyn
9. Feb. 2025
·
Aufenthalt für 4 Nächte
Some rooms are a tree-house type which are charming but not safe for smaller kids especially when it rains because the wooden stairs would be slippery. Also, the railing bars are widely spaced, enough for a small child to get through and fall. During my stay, it rained hard and my room's ceiling leaked bad which disrupted my sleep and drenched one of my bags. I appreciated being moved to another room, but the disappointment had already settled in. I also gave 3 stars for cleanliness because of a cat that sat just about anywhere including dining tables after it meandered around on sodden ground. Furthermore, the dining area is open to air like a large pergola. Its roof leaked during rain, its ground uncomfortably wet and, generally, just alot of rainwater coming in due to lack of walls. As for the rooms, there is no complimentary bottled water so you either take one from bar ref for a fee, or fetch yourself some free water from a dispenser at the dining area, so good luck when it rains or when it's pitch dark outside. There was no stirrer or spoons in the room, either, for the coffee/tea.
Some rooms are a tree-house type which are charming but not safe for smaller kids especially when it rains because the wooden stairs would be slippery. Also, the railing bars are widely spaced, enough for a small child to get through and fall. During my stay, it rained hard and my room's ceiling leaked bad which disrupted my sleep and drenched one of my bags. I appreciated being moved to another room, but the disappointment had already settled in. I also gave 3 stars for cleanliness because of a cat that sat just about anywhere including dining tables after it meandered around on sodden ground. Furthermore, the dining area is open to air like a large pergola. Its roof leaked during rain, its ground uncomfortably wet and, generally, just alot of rainwater coming in due to lack of walls. As for the rooms, there is no complimentary bottled water so you either take one from bar ref for a fee, or fetch yourself some free water from a dispenser at the dining area, so good luck when it rains or when it's pitch dark outside. There was no stirrer or spoons in the room, either, for the coffee/tea.
8
Stacie
12. Apr. 2025
·
Aufenthalt für eine Nacht
The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
2
Dirk
12. Feb. 2026
·
Aufenthalt für 4 Nächte
Leider kann ich das Hotel nicht empfehlen. Zum einen hörte man Tag und Nacht irgendeine Pumpe laufen. Ohne Gehörschutz war es ziemlich nervig und mit Gehörschutz schlafen war auch unangenehm. Das Internet war leider nicht zu gebrauchen, vor allem wenn man seinen nächsten Tag planen möchte. Das Frühstück bestand aus entweder Rührei, Spiegelei oder Omelett. Dazu konnte man Gepäck oder Obst bekommen. Das Personal war freundlich und hilfsbereit. Das Zimmer der Region üblich, eine Renovierung wäre angebracht. Kurz gesagt stimmt bei diesem Hotel Preis Leistung absolut nicht.
Leider kann ich das Hotel nicht empfehlen. Zum einen hörte man Tag und Nacht irgendeine Pumpe laufen. Ohne Gehörschutz war es ziemlich nervig und mit Gehörschutz schlafen war auch unangenehm. Das Internet war leider nicht zu gebrauchen, vor allem wenn man seinen nächsten Tag planen möchte. Das Frühstück bestand aus entweder Rührei, Spiegelei oder Omelett. Dazu konnte man Gepäck oder Obst bekommen. Das Personal war freundlich und hilfsbereit. Das Zimmer der Region üblich, eine Renovierung wäre angebracht. Kurz gesagt stimmt bei diesem Hotel Preis Leistung absolut nicht.
10
Patricia
18. Dez. 2022
·
Aufenthalt für eine Nacht
Wow. Unbelievable property. Great location right in the middle of Xcaret park in Playa del Carmen away from the noise. The staff was so kind, we wanted to see the area and they helped us organize tours which picked us up at the hotel and returned us there. Free continental breakfast was great and the rooms are big, luxurious and comfortable. Really unique property, even monkeys would come by every day. Brand new hotel true boutique experience, truly unbelievable
Wow. Unbelievable property. Great location right in the middle of Xcaret park in Playa del Carmen away from the noise. The staff was so kind, we wanted to see the area and they helped us organize tours which picked us up at the hotel and returned us there. Free continental breakfast was great and the rooms are big, luxurious and comfortable. Really unique property, even monkeys would come by every day. Brand new hotel true boutique experience, truly unbelievable
10
Sheryl
26. Apr. 2025
·
Aufenthalt für 3 Nächte
We enjoyed our stay here. Very close to Xcaret park without having to spend a fortune on lodging. The unit we stayed at was comfortable with lots of space with patio. Would definitely come back. Thank you for an an amazing service!
We enjoyed our stay here. Very close to Xcaret park without having to spend a fortune on lodging. The unit we stayed at was comfortable with lots of space with patio. Would definitely come back. Thank you for an an amazing service!
8
Kody
24. Sept. 2025
·
Aufenthalt für eine Nacht
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
10
Sarah
9. Mai 2024
·
Aufenthalt für 3 Nächte
Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
10
Michele
7. Nov. 2025
·
Aufenthalt für 2 Nächte
Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even better…. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if you’ve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!
Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even better…. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if you’ve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!
10
Justin
17. Dez. 2023
·
Aufenthalt für eine Nacht
Amazing property nested in nature, very kind, friendly and helpful staff, environment a little to noisy during the day due to highway and parks proximity, I fully recommend it if able to disregard surrounding disquietness.
Amazing property nested in nature, very kind, friendly and helpful staff, environment a little to noisy during the day due to highway and parks proximity, I fully recommend it if able to disregard surrounding disquietness.
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Service
Der Service ist herausragend: Die Mitarbeiter sind durchweg freundlich, aufmerksam und gehen mit Planungen, Transportunterstützung und persönlichen Aufmerksamkeiten über das Übliche hinaus. Viele Gäste fühlten sich von der Ankunft bis zur Abreise herzlich betreut.
Ähnliche Gästebewertungen
10
Luis
14. Jan. 2024
·
Aufenthalt für 2 Nächte
great place to stay if you like nature thanks to Nemesio, Fanny and rest of crew make it more enjoyable to stay only deal if you don't bring a car transportation is available at the main hwy but place is nice.
great place to stay if you like nature thanks to Nemesio, Fanny and rest of crew make it more enjoyable to stay only deal if you don't bring a car transportation is available at the main hwy but place is nice.
10
Gilbert
8. Sept. 2025
·
Aufenthalt für 5 Nächte
This property is small, tranquil, and just lovely. We have stayed at the huge Cancun resorts and this was our first time in Playa Del Carmen. We chose this hotel for its great reviews and close proximity to Xcaret. The staff at Terasu Riviera Hotel is incredible! We arrived late at night due to flight delay, and Fernando was waiting in the entrance for us and took our bags and walked us to our room. The next day we met Fanny at breakfast and she helped us plan our day at Xcaret. Fernando indicated he would walk us to the bus that would take us to Xcaret and waited there with us. Xcaret is amazing and the best part is the show that runs from 7-9 pm. We arrived on the bus and there was Fernando ready to walk us back to our room. A gentleman named Jorge heard our delighted reaction at spotting spyder monkeys at breakfast and he lured them over with bananas and allowed us to feed them. Another member of their staff, Enemencio went out of his way to provide us with anything we needed. Fanny arranged for a taxi to take us to dinner in town and gave us a restaurant recommendation that was perfect. We received a text that night from Fernando offering to send a taxi for us and we were so relieved as it got late. Also, we had no idea until our last night that their chef is so talented and we had the best dinner there! (Pizza made in a wood burning oven). Aside from the incredible staff, the hotel is set in the jungle and it is a refreshing change from huge, busy hotels with loud music.
This property is small, tranquil, and just lovely. We have stayed at the huge Cancun resorts and this was our first time in Playa Del Carmen. We chose this hotel for its great reviews and close proximity to Xcaret. The staff at Terasu Riviera Hotel is incredible! We arrived late at night due to flight delay, and Fernando was waiting in the entrance for us and took our bags and walked us to our room. The next day we met Fanny at breakfast and she helped us plan our day at Xcaret. Fernando indicated he would walk us to the bus that would take us to Xcaret and waited there with us. Xcaret is amazing and the best part is the show that runs from 7-9 pm. We arrived on the bus and there was Fernando ready to walk us back to our room. A gentleman named Jorge heard our delighted reaction at spotting spyder monkeys at breakfast and he lured them over with bananas and allowed us to feed them. Another member of their staff, Enemencio went out of his way to provide us with anything we needed. Fanny arranged for a taxi to take us to dinner in town and gave us a restaurant recommendation that was perfect. We received a text that night from Fernando offering to send a taxi for us and we were so relieved as it got late. Also, we had no idea until our last night that their chef is so talented and we had the best dinner there! (Pizza made in a wood burning oven). Aside from the incredible staff, the hotel is set in the jungle and it is a refreshing change from huge, busy hotels with loud music.
10
Sunyoung
1. Sept. 2025
·
Aufenthalt für 4 Nächte
My family and I had a great experience during our stay at Terasu. All the staff members were very friendly, warm, and welcoming. They accommodated to our needs and went above and beyond to make our stay comfortable. The hotel itself was very private but close to Xcerat and Xplor. Not only that, we were able to feed monkeys during our stay and play with a very cute cat. On our last day, the staff even packed us a separate container of their house-made hot sauce and mangos per request. If anyone wants a quiet, peaceful stay, I would definitely recommend.
My family and I had a great experience during our stay at Terasu. All the staff members were very friendly, warm, and welcoming. They accommodated to our needs and went above and beyond to make our stay comfortable. The hotel itself was very private but close to Xcerat and Xplor. Not only that, we were able to feed monkeys during our stay and play with a very cute cat. On our last day, the staff even packed us a separate container of their house-made hot sauce and mangos per request. If anyone wants a quiet, peaceful stay, I would definitely recommend.
10
Danielle
18. März 2025
·
Aufenthalt für 5 Nächte
Off the beaten path but exactly what I needed. 10 min south of Playa right in the middle of the jungle. This place was perfection! I can't rave about this place enough. My son and I went on vacation together and stayed here as an option instead of Xcaret and man am I glad we did. The staff is beyond fantastic! They make you feel like family! And if you need a taxi - they have a guy!! And he can drop you off and pick up! The pink house down the road is great for breakfast as an alternative to their amazing breakfast. We will be back to see Fanny, Nemesio and Fernando!!! :)
Off the beaten path but exactly what I needed. 10 min south of Playa right in the middle of the jungle. This place was perfection! I can't rave about this place enough. My son and I went on vacation together and stayed here as an option instead of Xcaret and man am I glad we did. The staff is beyond fantastic! They make you feel like family! And if you need a taxi - they have a guy!! And he can drop you off and pick up! The pink house down the road is great for breakfast as an alternative to their amazing breakfast. We will be back to see Fanny, Nemesio and Fernando!!! :)
10
Liliana
23. Sept. 2025
·
Aufenthalt für eine Nacht
So close to Xcaret hotels and parks, quiet and peaceful place, friendly staff GREAT service and very attentive personnel
So close to Xcaret hotels and parks, quiet and peaceful place, friendly staff GREAT service and very attentive personnel
10
Stephen
18. Feb. 2026
·
Aufenthalt für 2 Nächte
Very helpful staff.
Very helpful staff.
10
Evette
3. März 2024
·
Aufenthalt für 5 Nächte
Super cool jungle getaway about ten mins drive away from playa del carmen city center....Hotel very clean, Super friendly staff and the spider monkeys in the mornings makes this place so truly special!They are gentle when taking food and they dont steal sunglasses or cellphones like the ones in Asia LOL! Will definitely return in the near future! Special Thanks to Fanny, Jose , Omar and the nice older gent who always helped with the luggage!
Super cool jungle getaway about ten mins drive away from playa del carmen city center....Hotel very clean, Super friendly staff and the spider monkeys in the mornings makes this place so truly special!They are gentle when taking food and they dont steal sunglasses or cellphones like the ones in Asia LOL! Will definitely return in the near future! Special Thanks to Fanny, Jose , Omar and the nice older gent who always helped with the luggage!
8
Kody
24. Sept. 2025
·
Aufenthalt für eine Nacht
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
10
Jianmin
4. Juni 2025
·
Aufenthalt für 3 Nächte
Excellent service! The staff treated us like being home. Very friendly. They also helped us to coordinate transportation. We definitely will go back. Best choice to stay in Xcaret area!
Excellent service! The staff treated us like being home. Very friendly. They also helped us to coordinate transportation. We definitely will go back. Best choice to stay in Xcaret area!
10
Michele
7. Nov. 2025
·
Aufenthalt für 2 Nächte
Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even better…. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if you’ve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!
Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even better…. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if you’ve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!
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Lage
Sehr praktisch für den Besuch von Xcaret, Xplor und Xenses. Einige fanden es abgelegen oder schwer zu finden, und ohne Auto ist man möglicherweise auf teure Taxis oder Shuttlebusse angewiesen.
Ähnliche Gästebewertungen
10
Heather
18. Juli 2023
·
Aufenthalt für 2 Nächte
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!
6
Michelle
31. März 2025
·
Aufenthalt für 2 Nächte
The staff was very polite. I wanted to like this place, but we ended up leaving early due to a few reasons. The room had a musty smell to it, sheets had stains on them and the worst part is that its extremely hard to find (even with the directions they gave us through whatsapp) We ended up getting super lost late at night trying to find it on pur way back from shopping. Google kept taking us in circles and trying to have us enter the adventure park thats next to it where we were approched by a guard with a gun. I tried to contact them about a refund but no answer. I would not recommend this hotel
The staff was very polite. I wanted to like this place, but we ended up leaving early due to a few reasons. The room had a musty smell to it, sheets had stains on them and the worst part is that its extremely hard to find (even with the directions they gave us through whatsapp) We ended up getting super lost late at night trying to find it on pur way back from shopping. Google kept taking us in circles and trying to have us enter the adventure park thats next to it where we were approched by a guard with a gun. I tried to contact them about a refund but no answer. I would not recommend this hotel
8
Annah
11. Mai 2024
·
Aufenthalt für 3 Nächte
Loved the property and all the staff was amazing. Our only complaint was that it isn’t close to much of anything. We had to either take a bus or taxi into town for shopping, dining not at the hotel or the beach. But if your looking to just relax and lay back this is totally the place for you!
Loved the property and all the staff was amazing. Our only complaint was that it isn’t close to much of anything. We had to either take a bus or taxi into town for shopping, dining not at the hotel or the beach. But if your looking to just relax and lay back this is totally the place for you!
8
Sharolyn
10. Juli 2025
·
Aufenthalt für 4 Nächte
Unique treehouse with monkeys you can hand feed and friendly, responsive staff. The resort is a solid 20 minutes from shopping and restaurant choices- so be prepared for regular taxi expenses if you do not have a car. This is not a “pamper” resort where guests lounge around the pool, but it’s a unique option if you have offsite entertainment plans.
Unique treehouse with monkeys you can hand feed and friendly, responsive staff. The resort is a solid 20 minutes from shopping and restaurant choices- so be prepared for regular taxi expenses if you do not have a car. This is not a “pamper” resort where guests lounge around the pool, but it’s a unique option if you have offsite entertainment plans.
10
Eunsoo
10. Feb. 2024
·
Aufenthalt für 2 Nächte
Everything was great while staying here! Super friendly staff and hotel is so peaceful. You can walk to Xcaret parks as well! Must stay!!!!!
Everything was great while staying here! Super friendly staff and hotel is so peaceful. You can walk to Xcaret parks as well! Must stay!!!!!
10
ROSAURA Bienvenida
13. Aug. 2025
·
Aufenthalt für 4 Nächte
I love the hotel but the only bad thing is taxi couldn’t get through easily because the hotel was very deep but besides that it was great
I love the hotel but the only bad thing is taxi couldn’t get through easily because the hotel was very deep but besides that it was great
8
James
11. Feb. 2025
·
Aufenthalt für 2 Nächte
This place is very cute, in a cool jungle setting, and far from the hustle and bustle of downtown Playa, which was a little too loud for us. If you want to access downtown Playa, you are very near the Main Street where you can hop on a collectivo for $30mx. The breakfast and coffee was good. This location is an excellent starting point if you’re doing Xcaret, since the hotel is essentially on the Xcaret property. It’s walking distance to a few of the parks. And of course, monkeys. Everybody loves monkeys. We fed some bananas to the spider monkeys and they couldn’t have been cuter. There was a couple issues with power, but it didn’t affect us and was beyond the control of the staff, who were very nice and helpful. Thanks to the staff for making our Xcaret park enjoyable!
This place is very cute, in a cool jungle setting, and far from the hustle and bustle of downtown Playa, which was a little too loud for us. If you want to access downtown Playa, you are very near the Main Street where you can hop on a collectivo for $30mx. The breakfast and coffee was good. This location is an excellent starting point if you’re doing Xcaret, since the hotel is essentially on the Xcaret property. It’s walking distance to a few of the parks. And of course, monkeys. Everybody loves monkeys. We fed some bananas to the spider monkeys and they couldn’t have been cuter. There was a couple issues with power, but it didn’t affect us and was beyond the control of the staff, who were very nice and helpful. Thanks to the staff for making our Xcaret park enjoyable!
8
Kody
24. Sept. 2025
·
Aufenthalt für eine Nacht
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
10
Jose Antonio
10. Dez. 2025
·
Aufenthalt für 4 Nächte
La excelente atención de Fernando y el lugar estratégico para ir a los parques a pie ah y también la visita de los Changos ja ja ja En las mejoras podrían poner algo donde se pueda colgar ropa Ya que cuentan con servicio de bicicletas estaría bien que tuvieran una bicicleta doble
La excelente atención de Fernando y el lugar estratégico para ir a los parques a pie ah y también la visita de los Changos ja ja ja En las mejoras podrían poner algo donde se pueda colgar ropa Ya que cuentan con servicio de bicicletas estaría bien que tuvieran una bicicleta doble
10
Sarah
9. Mai 2024
·
Aufenthalt für 3 Nächte
Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
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Gastronomie
Das Frühstück wird sehr gelobt, und viele genossen das Abendessen vor Ort – besonders die Pizza aus dem Holzofen –, obwohl einige das Frühstück einfach oder unterschiedlich fanden. Die Gesamtqualität des Essens wird gut bewertet.
Ähnliche Gästebewertungen
10
Nidia Axel Leija
1. Aug. 2025
·
Aufenthalt für 2 Nächte
Excelente opción para llegar a descansar después de los Parques Xcaret, propiedad muy tranquila, excelente atención por parte de Fernando y Fanny. Incluye el Desayuno que estaba muy rico y la alberca aunque pequeña estaba limpia y muy fresca. Por la noche puedes cenar Pizza a la Leña o algunas otras opciones de menú del Restaurante Emilio’s, también muy rico! Hay monos alrededor que se acercan por la Mañana si les ofreces algo de fruta. Sin duda una excelente opción !!
Excelente opción para llegar a descansar después de los Parques Xcaret, propiedad muy tranquila, excelente atención por parte de Fernando y Fanny. Incluye el Desayuno que estaba muy rico y la alberca aunque pequeña estaba limpia y muy fresca. Por la noche puedes cenar Pizza a la Leña o algunas otras opciones de menú del Restaurante Emilio’s, también muy rico! Hay monos alrededor que se acercan por la Mañana si les ofreces algo de fruta. Sin duda una excelente opción !!
10
Heather
18. Juli 2023
·
Aufenthalt für 2 Nächte
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!
10
Elena
24. Juni 2025
·
Aufenthalt für 5 Nächte
Lovely place! Eco-friendly, in nature, quaint peaceful place, close to Xcaret, Xenses, and Xplor. Staff was very attentive, kind, and just superb. Included breakfast had choices of fruit, cereal, pastries, eggs, omelette, juices, and coffee. An overall absolute lovely place, felt like i was at home. Highly recommended!
Lovely place! Eco-friendly, in nature, quaint peaceful place, close to Xcaret, Xenses, and Xplor. Staff was very attentive, kind, and just superb. Included breakfast had choices of fruit, cereal, pastries, eggs, omelette, juices, and coffee. An overall absolute lovely place, felt like i was at home. Highly recommended!
10
Olga
14. Apr. 2024
·
Aufenthalt für 3 Nächte
Customer service was great. Breakfast was very fulfilling. Highly recommended
Customer service was great. Breakfast was very fulfilling. Highly recommended
8
Kexi
18. Feb. 2025
·
Aufenthalt für eine Nacht
Terasu is a hotel in jungle. The building is not new, but the room is clean. The breakfast was simple, but the scrambled eggs was made tasty. It's not too far from Xcaret Park. This is the reason we chose this hotel. After seeing the evening show at the park after 9pm, it took us 10-15 minutes to the hotel. There is no public transportation to the hotel. If you don't have a car, you have to rely on taxi service which is quite expensive. The staff was very friendly.
Terasu is a hotel in jungle. The building is not new, but the room is clean. The breakfast was simple, but the scrambled eggs was made tasty. It's not too far from Xcaret Park. This is the reason we chose this hotel. After seeing the evening show at the park after 9pm, it took us 10-15 minutes to the hotel. There is no public transportation to the hotel. If you don't have a car, you have to rely on taxi service which is quite expensive. The staff was very friendly.
10
Edward
19. März 2025
·
Aufenthalt für 7 Nächte
The hotel is small and comfortable. The food was great and so was the staff. This is a relaxing and quiet resort.
The hotel is small and comfortable. The food was great and so was the staff. This is a relaxing and quiet resort.
10
Diana
6. Aug. 2025
·
Aufenthalt für eine Nacht
Amazing!!!! Like a little oasis! Way cooler than the area because of the jungle! So many monkeys that came to eat bananas! The staff provided us with bananas, and my kids fed the spider monkeys and the iguanas. The pool was excellent at night and the food at the restaurant, amazing!!!!
Amazing!!!! Like a little oasis! Way cooler than the area because of the jungle! So many monkeys that came to eat bananas! The staff provided us with bananas, and my kids fed the spider monkeys and the iguanas. The pool was excellent at night and the food at the restaurant, amazing!!!!
10
kevin
26. Feb. 2025
·
Aufenthalt für 3 Nächte
We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!
We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!
10
Felipe
14. März 2024
·
Aufenthalt für eine Nacht
We loved the friendly reception. The concierge carried our bags and showed the restaurant, pool and room. Wood fire fresh pizza was amazing.
We loved the friendly reception. The concierge carried our bags and showed the restaurant, pool and room. Wood fire fresh pizza was amazing.
10
Sarah
9. Mai 2024
·
Aufenthalt für 3 Nächte
Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
2
Dirk
12. Feb. 2026
·
Aufenthalt für 4 Nächte
Leider kann ich das Hotel nicht empfehlen. Zum einen hörte man Tag und Nacht irgendeine Pumpe laufen. Ohne Gehörschutz war es ziemlich nervig und mit Gehörschutz schlafen war auch unangenehm. Das Internet war leider nicht zu gebrauchen, vor allem wenn man seinen nächsten Tag planen möchte. Das Frühstück bestand aus entweder Rührei, Spiegelei oder Omelett. Dazu konnte man Gepäck oder Obst bekommen. Das Personal war freundlich und hilfsbereit. Das Zimmer der Region üblich, eine Renovierung wäre angebracht. Kurz gesagt stimmt bei diesem Hotel Preis Leistung absolut nicht.
Leider kann ich das Hotel nicht empfehlen. Zum einen hörte man Tag und Nacht irgendeine Pumpe laufen. Ohne Gehörschutz war es ziemlich nervig und mit Gehörschutz schlafen war auch unangenehm. Das Internet war leider nicht zu gebrauchen, vor allem wenn man seinen nächsten Tag planen möchte. Das Frühstück bestand aus entweder Rührei, Spiegelei oder Omelett. Dazu konnte man Gepäck oder Obst bekommen. Das Personal war freundlich und hilfsbereit. Das Zimmer der Region üblich, eine Renovierung wäre angebracht. Kurz gesagt stimmt bei diesem Hotel Preis Leistung absolut nicht.
10
Juan Carlos
2. Sept. 2026
·
Aufenthalt für eine Nacht
Excelente servicio, personal muy amable.
Excelente servicio, personal muy amable.
10
Josue Jonatan
13. Juli 2026
·
Aufenthalt für 3 Nächte
Personal very helpful.
Personal very helpful.
10
Agni
7. Juli 2026
·
Aufenthalt für 3 Nächte
Hermoso hotel, privado, limpio y bien ubicado y con personal muy amable, Fernando nos apoyo completamente desde el inicio y siempre fue increíblemente amable.
Hermoso hotel, privado, limpio y bien ubicado y con personal muy amable, Fernando nos apoyo completamente desde el inicio y siempre fue increíblemente amable.
10
Valeria Robles
6. Juli 2026
·
Aufenthalt für 9 Nächte
My fiancé and I had a wonderful stay here. The property was much smaller than we expected, but that ended up being one of our favorite things about it. With only nine units, it feels more like a boutique jungle retreat than a large resort. It's quiet, private, and a great choice if you're looking to disconnect and enjoy nature. We even saw monkeys during our stay! The rooms and property were very clean, and the breakfast, while the same each morning, was fresh, healthy, and clearly prepared with care. We looked forward to it every day. What truly made our experience exceptional was Fernando, the property manager. He went above and beyond to make us feel welcome and safe. He always checked in to see how our day was going, shared helpful tips, walked us to shuttle stops when needed, and made sure we got back safely. Since we weren't familiar with the area, his kindness and hospitality made a huge difference. This isn't a full-service resort where transportation and every amenity are handled for you, and dinner is available for an additional cost. It's also a little tucked away and can be tricky to find at first. However, once we got settled, none of that was an issue. If you're looking for a large, all-inclusive resort, this may not be the best fit. But if you want a peaceful, intimate stay surrounded by nature, we highly recommend it. We'd absolutely stay here again!
My fiancé and I had a wonderful stay here. The property was much smaller than we expected, but that ended up being one of our favorite things about it. With only nine units, it feels more like a boutique jungle retreat than a large resort. It's quiet, private, and a great choice if you're looking to disconnect and enjoy nature. We even saw monkeys during our stay! The rooms and property were very clean, and the breakfast, while the same each morning, was fresh, healthy, and clearly prepared with care. We looked forward to it every day. What truly made our experience exceptional was Fernando, the property manager. He went above and beyond to make us feel welcome and safe. He always checked in to see how our day was going, shared helpful tips, walked us to shuttle stops when needed, and made sure we got back safely. Since we weren't familiar with the area, his kindness and hospitality made a huge difference. This isn't a full-service resort where transportation and every amenity are handled for you, and dinner is available for an additional cost. It's also a little tucked away and can be tricky to find at first. However, once we got settled, none of that was an issue. If you're looking for a large, all-inclusive resort, this may not be the best fit. But if you want a peaceful, intimate stay surrounded by nature, we highly recommend it. We'd absolutely stay here again!
Richtlinien der Unterkunft
Hinweise zum Check-in
Alles, was Sie wissen müssen, um problemlos einchecken zu können.
Check-in
Check-out
Von 15:00 bis 23:30
Bis 12:00
Gut zu wissen
Zusätzliche Richtlinien und Informationen zu dieser Unterkunft.
Optionale Extras
Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.
Haben Sie eine Frage?
Die KI antwortet sofort, auf Basis der Hotelinformationen.
Preise für kommende Reisedaten
Oktober 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
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November 2026
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Günstiger
Teurer
Durchschnittl. Preis pro Nacht aus den verfügbaren Tarifen, inkl. Steuern und Gebühren.
Preise in USD für 2 Gäste, täglich aktualisiert.
- 2026-10-19: 175.54740511734008USD
- 2026-10-20: 108.18712592021942USD
- 2026-10-21: 101.79802836055755USD
- 2026-10-22: 107.46594487895965USD
- 2026-10-23: 105.16217401325225USD
- 2026-10-24: 105.86093816093444USD
- 2026-10-25: 107.53400136772156USD
- 2026-10-26: 102.62501885398865USD
- 2026-10-27: 103.52433490425109USD
- 2026-10-28: 104.63130939811707USD
- 2026-10-29: 103.71215675445556USD
- 2026-10-30: 150.13885493476866USD
- 2026-10-31: 155.32652701263427USD
- 2026-11-01: 154.59310454727174USD
- 2026-11-02: 149.90542777908325USD
- 2026-11-03: 133.38838627349853USD
- 2026-11-04: 133.38838627349853USD
- 2026-11-05: 133.38838627349853USD
- 2026-11-06: 133.47989691936493USD
- 2026-11-07: 133.47989691936493USD
- 2026-11-08: 133.53863518123626USD
- 2026-11-09: 125.65145477108001USD
- 2026-11-10: 133.47989691936493USD
- 2026-11-11: 133.53863518123626USD
- 2026-11-12: 133.53863518123626USD
- 2026-11-13: 133.5290512091446USD
- 2026-11-14: 133.38838627349853USD
- 2026-11-15: 133.53863518123626USD
- 2026-11-16: 133.53863518123626USD
- 2026-11-17: 133.38838627349853USD
- 2026-11-18: 133.38838627349853USD
- 2026-11-19: 133.69889668235777USD
- 2026-11-20: 136.36858154514312USD
- 2026-11-21: 125.56558478141784USD
- 2026-11-22: 133.69889668235777USD
- 2026-11-23: 136.42335934627533USD
- 2026-11-24: 133.69889668235777USD
- 2026-11-25: 133.84186760055542USD
- 2026-11-26: 133.79036446609496USD
- 2026-11-27: 125.56558478141784USD
- 2026-11-28: 135.8119053557968USD
- 2026-11-29: 133.69889668235777USD
- 2026-11-30: 133.69889668235777USD
- 2026-12-01: 133.69889668235777USD
- 2026-12-02: 136.42335934627533USD
- 2026-12-03: 136.42335934627533USD
- 2026-12-04: 136.42335934627533USD
- 2026-12-05: 136.36858154514312USD
- 2026-12-06: 133.69889668235777USD
- 2026-12-07: 133.79036446609496USD
- 2026-12-08: 133.69889668235777USD
- 2026-12-09: 136.42335934627533USD
- 2026-12-10: 136.46342686466215USD
- 2026-12-11: 136.45340569885252USD
- 2026-12-12: 136.52797723125457USD
- 2026-12-13: 136.4333719396591USD
- 2026-12-14: 136.46342686466215USD
- 2026-12-15: 136.4333719396591USD
- 2026-12-16: 136.4333719396591USD
- 2026-12-17: 136.49380754184722USD
- 2026-12-18: 160.1375952783966USD
- 2026-12-19: 168.84848294288633USD
Die Rezeption ist täglich von 06:00 Uhr bis 22:00 Uhr besetzt. Bitte kontaktiere die Unterkunft mindestens 24 Stunden vor der Anreise, um den Check-in zu arrangieren. Gäste müssen vor der Ankunft über einen sicheren Link eine Online-Registrierung bei der Unterkunft ausfüllen. Gäste werden gebeten, der Unterkunft vor der Ankunft eine Kopie ihres amtlichen Lichtbildausweises bereitzustellen.
Die Gäste erhalten innerhalb von 24 Stunden vor der Anreise per E-Mail Hinweise zum Check-in und einen Zugangscode. Die Rezeption ist zu bestimmten Zeiten besetzt. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt.
Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.
- Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
- Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
- Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
- Diese Unterkunft akzeptiert Kreditkarten und Bargeld.
- Diese Unterkunft ist mit Sicherheitseinrichtungen wie einem Feuerlöscher ausgestattet
- Diese Unterkunft verfügt über Außenbereiche wie Balkone oder Terrassen, die möglicherweise nicht für Kinder geeignet sind. Bei Bedenken wende dich am besten vor deiner Ankunft direkt an die Unterkunft, um sicherzustellen, dass dir ein passendes Zimmer zur Verfügung gestellt wird.
- Für Massageanwendungen und Behandlungen im Wellnessbereich sind Voranmeldungen erforderlich. Bitte setze dazu vor der Anreise mit diesem Hotel in Verbindung. Die entsprechenden Kontaktinformationen findest du auf deiner Buchungsbestätigung.
- In dieser Unterkunft sind keine Haustiere gestattet, auch keine ausgebildeten Tiere wie z. B. Blindenhunde.
- Kontaktloser Check-in und kontaktloser Check-out sind verfügbar.
Unternehmensdetails
Registrierungsnummer der Unterkunft 008-007-007653/2026
- Aufpreis für das nach Wunsch zubereitete Frühstück: ca. 180 MXN bis 250 MXN für Erwachsene und ca. 180 MXN bis 250 MXN für Kinder
- Gebühr für den Flughafentransfer: 2300 MXN pro Fahrzeug (Hin- und Rückfahrkarte), maximale Personenanzahl: 4
- Gebühr für den Flughafentransfer (Preis pro Kind): MXN 2300 für eine Hin- und Rückfahrkarte, (Kinder bis 17 Jahre)
Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.
Beliebte Annehmlichkeiten
Parkmöglichkeiten
Flughafen-Shuttleservice
Restaurant
Pool
Nichtraucher-Zimmer
Informationsschalter für Ausflüge
Allgemein
Restaurant
Nichtraucher-Zimmer
Whirlpool/Jacuzzi
Massage
Spa & Wellness Center
Familienzimmer
Beach Sun Loungers
Aktivitäten
Pool
Garten
Radfahren
Pool im Freien
Beheiztes Freibad
Gartenmöbel
Pool (Seasonal Outdoor)
Terrasse
Services
Informationsschalter für Ausflüge
Reinigung
Safe
Fahrradvermietung
Gepäckaufbewahrung
Schnelles Ein- und Auschecken
24-Hour Front Desk
Concierge Services
Parkmöglichkeiten
Parkmöglichkeiten
Flughafen-Shuttleservice
Kostenfreies Parken
Internet
Kostenloses W-LAN