Is parking available at the hotel?

Complimentary parking is available on-site for guests. The parking is limited, and no reservation is required.

What are the check-in and check-out times?

Check-in is available from 14:00, and check-out is until 12:00. Late check-out is subject to availability and incurs a fee of MYR 80. Guests must contact the property at least 24 hours before arrival for check-in instructions.

Where is the hotel located?

The hotel is located in Downtown Kota Kinabalu, near local landmarks such as Atkinson Clock Tower and Petagas War Memorial. It is also close to natural attractions like Tabin Wildlife Reserve and Kota Kinabalu Wetlands Centre.

What are the hotel's policies for guests with children?

Children are allowed at the hotel, but guests must be a minimum age of 18 to stay.

AC Residence - A Member of The Luxury Stay Group | Book like an insider

What guests think

At AC Residence - Behind Cititel Hotel, guests consistently praise the swift WhatsApp communication, spotless and comfortable rooms, and a walkable location near malls, markets, and eateries, while noting stair-only access and a somewhat unappealing streetscape right outside.

There is no traditional reception, but self check-in and staff support are reliable, including help with luggage and odd-hour requests. Rooms offer modern touches and practical amenities, with some noted as spacious and well set up for short city stays. Overall value is widely praised. Expect a well-run, budget-friendly base suited to independent travellers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Located on the upper floors of a shophouse with stair access only; there is no lift or traditional lobby/reception. Carrying luggage can be challenging.

Related guest reviews

10

James

29 Dec 2022

·

I liked that all the light switches are touch pad. The bed and pillows are comfortable. Feels like at least a 4-star hotel. If have lots of luggage, the climb up the stairs to second story might be difficult for some people.

8

YOSHIHIRO

23 May 2023

·

Stayed 1 night

階段で３Fに登る以外はリーズナブルで清潔で素晴らしいと思いました。若い人には特に好いと思います。WhatsApp電話でやりとりすることで、何とかなりました。

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6

JONATHAN

18 Jul 2025

·

Stayed 1 night

Very friendly staff and very clean room. No escaping the fact that the location is not very nice and views are of industrial sites. No lift, loud AC and room smelled like petrol.

10

??

21 Sept 2025

·

Stayed 4 nights

I was worried because the residence doesn’t have a reception, but communication was excellent, and the staff are nearby to respond quickly. The staff are very friendly, and the room is extremely clean and tidy. There are many places to visit nearby, so the location is great. It was the best accommodation.

10

sora

27 Feb 2026

·

Stayed 2 nights

2박 예약했고, 셀프 체크인/체크아웃이었는데 도착 전부터 세심하게 챙겨주셨고, sns로 소통하는데 낮/새벽시간 다 바로 답을 해주셔서 전혀 불편함이 없었어요! 수건 요청/ 짐 맡기고 찾기 등 바로바로 친절하게 응대해주셔서 정말 편하게 이용했습니당~~ 방도 깨끗하고 시원했고 수압도 괜찮았어요! 똥쟁이부부라서 신경쓰였는데 아주 잘 이용했습니다 ㅋㅋ 드라이기, 냉장고, 다리미, 어메니티 등 다 있습니다 가성비 숙소로 완전 추천해요 위치도 맛집과 여기저기 다니기 너무 좋고 바로 밑에 야시장 같은거도 하더라구요. 근처에 편의점이랑 한국마트도 있습니다. 단점은 엘베가 없다는 것과 열쇠로 문 여는 방식이 조금 어려웠어요 ㅋㅋ 그치만 이해될 정도로 만족하고 이용햇습니다. 굳~~~

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8

Brian

16 Dec 2024

·

Stayed 1 night

Our room was spacious and very comfortable. The recent renovation works have been completed to a high standard, using high spec fixtures and fittings. Very good location for local amenities, restuarants, shopping malls, etc. The only downside is being located on the 2nd storey, as we had several suitcases. However, the owner was very helpful in carrying the cases up the stairs.

8

Michelle

8 Jul 2024

·

Stayed 4 nights

The mattresses were too soft. The rooms are on the 3rd storey and there's no lift. But on the other hand, staff are friendly and responsive, the rooms are clean and there are many eateries nearby and it's walkable to the night market and to a shopping mall.

8

WEE

10 Sept 2025

·

Stayed 3 nights

Didn't like the area before and going up the stairs

10

Sean

16 Apr 2025

·

Stayed 3 nights

AC residence isn't what you expect from your normal hotel stay. There is no hotel lobby, there is no reception as it's located on the third floor of shophouses. However don't let it fool you! We arrived after midnight due to flight delays, yet when we messaged the property, we were immediately welcomed at the door. Once inside, we were shown to our room which was pleasantly quite spacious! It was simple but yet so cosy. The room was also really clean and tidy. Getting around was quite easy as well. Located in between Suria Sabah and Imago Shopping Mall, we didn't need to walk far to both places. The best thing about it was the service we received. Need 2 bottles of water, BAM, we received 4 in the next minute. Communication via whatsapp was prompt and friendly. We really enjoyed our stay here.

10

JunYung

9 May 2024

·

Stayed 5 nights

일단 신발 벗고 이용이라 좋았고 이 가격에 이정도의 편리함과 서비스 제공 너무 좋았네요. 카톡으로 이것저것 꼼꼼히 체크도 해주시고 친절하고 좋았습니다. 다만 계단으로 오르내리고 해야하기에 가족단위는 힘들고 친구나 혼자 투숙시에 가성비 좋은 숙소를 찾는다면 굉장히 추천드립니다.

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Cleanliness

Reviews consistently highlight very clean, well-kept rooms and bathrooms. Standards feel high for the price.

Related guest reviews

10

Gwenaelle

20 Aug 2024

·

Stayed 1 night

Chambre très propre, confortable et bien équipée

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10

SHIZUKO

11 Sept 2025

·

Stayed 2 nights

部屋が綺麗で凄く感激しました！メッセージのやりとりも丁寧で安心できました！また次行く時は絶対にこちらのホテルを使いたいです。

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10

Julian Leslie

2 Dec 2022

·

Stayed 2 nights

The room very tidy and clean. Very comfortable. The service from AC Residence team excellent.

10

??

21 Sept 2025

·

Stayed 4 nights

I was worried because the residence doesn’t have a reception, but communication was excellent, and the staff are nearby to respond quickly. The staff are very friendly, and the room is extremely clean and tidy. There are many places to visit nearby, so the location is great. It was the best accommodation.

10

Jae yoon

19 Dec 2025

·

Stayed 1 night

모두가 너무 친절하고 시설도 깨끗합니다

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10

Phillip

3 Oct 2024

·

Stayed 4 nights

The room is spacious and clean. The host responded to questions within minutes.

10

JIWON

22 Feb 2023

·

Stayed 3 nights

가성비 최고입니다 창문 밖 뷰도 예쁘고 화장실도 깔끔해요 직원분들 너무 친절하십니다 마지막날 짐 보관도 해주시고 망고 자를 칼이 없었는데 빌려주셨어요😂

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10

sora

27 Feb 2026

·

Stayed 2 nights

2박 예약했고, 셀프 체크인/체크아웃이었는데 도착 전부터 세심하게 챙겨주셨고, sns로 소통하는데 낮/새벽시간 다 바로 답을 해주셔서 전혀 불편함이 없었어요! 수건 요청/ 짐 맡기고 찾기 등 바로바로 친절하게 응대해주셔서 정말 편하게 이용했습니당~~ 방도 깨끗하고 시원했고 수압도 괜찮았어요! 똥쟁이부부라서 신경쓰였는데 아주 잘 이용했습니다 ㅋㅋ 드라이기, 냉장고, 다리미, 어메니티 등 다 있습니다 가성비 숙소로 완전 추천해요 위치도 맛집과 여기저기 다니기 너무 좋고 바로 밑에 야시장 같은거도 하더라구요. 근처에 편의점이랑 한국마트도 있습니다. 단점은 엘베가 없다는 것과 열쇠로 문 여는 방식이 조금 어려웠어요 ㅋㅋ 그치만 이해될 정도로 만족하고 이용햇습니다. 굳~~~

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10

Sean

16 Apr 2025

·

Stayed 3 nights

AC residence isn't what you expect from your normal hotel stay. There is no hotel lobby, there is no reception as it's located on the third floor of shophouses. However don't let it fool you! We arrived after midnight due to flight delays, yet when we messaged the property, we were immediately welcomed at the door. Once inside, we were shown to our room which was pleasantly quite spacious! It was simple but yet so cosy. The room was also really clean and tidy. Getting around was quite easy as well. Located in between Suria Sabah and Imago Shopping Mall, we didn't need to walk far to both places. The best thing about it was the service we received. Need 2 bottles of water, BAM, we received 4 in the next minute. Communication via whatsapp was prompt and friendly. We really enjoyed our stay here.

10

Nicholas

15 Jun 2025

·

Stayed 3 nights

Very friendly service, clean, need, tidy, and secure. Value for money.

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Rooms

Rooms feature modern touches and practical amenities, with some noted as spacious and cozy; beds are generally comfortable. A few reviews mention softer mattresses, limited views, or louder air conditioning.

Related guest reviews

10

Gwenaelle

20 Aug 2024

·

Stayed 1 night

Chambre très propre, confortable et bien équipée

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10

James

29 Dec 2022

·

I liked that all the light switches are touch pad. The bed and pillows are comfortable. Feels like at least a 4-star hotel. If have lots of luggage, the climb up the stairs to second story might be difficult for some people.

6

JONATHAN

18 Jul 2025

·

Stayed 1 night

Very friendly staff and very clean room. No escaping the fact that the location is not very nice and views are of industrial sites. No lift, loud AC and room smelled like petrol.

10

Phillip

3 Oct 2024

·

Stayed 4 nights

The room is spacious and clean. The host responded to questions within minutes.

8

Brian

16 Dec 2024

·

Stayed 1 night

Our room was spacious and very comfortable. The recent renovation works have been completed to a high standard, using high spec fixtures and fittings. Very good location for local amenities, restuarants, shopping malls, etc. The only downside is being located on the 2nd storey, as we had several suitcases. However, the owner was very helpful in carrying the cases up the stairs.

8

Michelle

8 Jul 2024

·

Stayed 4 nights

The mattresses were too soft. The rooms are on the 3rd storey and there's no lift. But on the other hand, staff are friendly and responsive, the rooms are clean and there are many eateries nearby and it's walkable to the night market and to a shopping mall.

10

GERALD

3 Aug 2025

·

Stayed 3 nights

Very nice hotel, clean, no nonsense, and extremely quick reply. The bed was super comfortable and everything is within walking distance. Highly recommend!

10

Daniel

5 May 2024

·

Stayed 1 night

Very convenient to local mall shopping. Outstanding decent-size room with marble floors. Many amenities provided. Best deal in town!

10

Sean

16 Apr 2025

·

Stayed 3 nights

AC residence isn't what you expect from your normal hotel stay. There is no hotel lobby, there is no reception as it's located on the third floor of shophouses. However don't let it fool you! We arrived after midnight due to flight delays, yet when we messaged the property, we were immediately welcomed at the door. Once inside, we were shown to our room which was pleasantly quite spacious! It was simple but yet so cosy. The room was also really clean and tidy. Getting around was quite easy as well. Located in between Suria Sabah and Imago Shopping Mall, we didn't need to walk far to both places. The best thing about it was the service we received. Need 2 bottles of water, BAM, we received 4 in the next minute. Communication via whatsapp was prompt and friendly. We really enjoyed our stay here.

10

Helena

27 Feb 2024

·

Stayed 1 night

My boyfriend and I stayed at AC Residence first one night when arriving to Kota Kinabalu and then one more night when returning to Kota Kinabalu after some days in Sandakan. The rooms have great standard and with all amenities you can need. They’ve really thought about what you need when traveling. The staff are super helpful with quick response time over WhatsApp. They stored our luggage during our trip to Sandakan and it stood waiting for us in the room when we checked in again - so appreciated! Highly recommended and VERY affordable living in Kota Kinabalu

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Service

Service is exceptionally friendly and responsive via WhatsApp, with smooth self check-in/out and quick help at late or early hours. Guests often note thoughtful assistance such as luggage help and local arrangements.

Related guest reviews

10

CHEOLGYU

31 Dec 2024

·

Stayed 3 nights

It was very nice experience staying at this hotel ! Especially, the staff was the best staff I have ever seen in my life. Very kind, very fast response, and they did their best.

10

SHIZUKO

11 Sept 2025

·

Stayed 2 nights

部屋が綺麗で凄く感激しました！メッセージのやりとりも丁寧で安心できました！また次行く時は絶対にこちらのホテルを使いたいです。

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10

Hiroshi

14 Mar 2025

·

Stayed 3 nights

フロントがない事には驚いたけど室内も清潔。何事にも親切で日本語でもGoogle翻訳で可能な限り対応してくれた。空港へのgrabの手配もしてくれた。

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10

Kosuke

5 Jan 2026

·

Stayed 2 nights

普段口コミを投稿しないが、あまりにも素晴らしかったので星5です！WhatsAppですぐに対応、ラフレシアの事前問い合わせなどもしていただきいたれり尽せりだった。本当に綺麗でサービスがきめ細やかで言うことがなかった。この値段でここまで良心的なサービスは人生初です！

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10

??

21 Sept 2025

·

Stayed 4 nights

I was worried because the residence doesn’t have a reception, but communication was excellent, and the staff are nearby to respond quickly. The staff are very friendly, and the room is extremely clean and tidy. There are many places to visit nearby, so the location is great. It was the best accommodation.

10

Tomomi

29 Nov 2025

·

Stayed 5 nights

朝早くのフライトだったので朝早く空港に行く予定（AM5:00）だったのですが、whatsappで重い荷物を降ろすことをお願いすると、普段のスタッフ対応時間より2時間ほど早い時間のにも関わらず、時間ちょうどに対応してくれました。本当に助かりました。

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10

sora

27 Feb 2026

·

Stayed 2 nights

2박 예약했고, 셀프 체크인/체크아웃이었는데 도착 전부터 세심하게 챙겨주셨고, sns로 소통하는데 낮/새벽시간 다 바로 답을 해주셔서 전혀 불편함이 없었어요! 수건 요청/ 짐 맡기고 찾기 등 바로바로 친절하게 응대해주셔서 정말 편하게 이용했습니당~~ 방도 깨끗하고 시원했고 수압도 괜찮았어요! 똥쟁이부부라서 신경쓰였는데 아주 잘 이용했습니다 ㅋㅋ 드라이기, 냉장고, 다리미, 어메니티 등 다 있습니다 가성비 숙소로 완전 추천해요 위치도 맛집과 여기저기 다니기 너무 좋고 바로 밑에 야시장 같은거도 하더라구요. 근처에 편의점이랑 한국마트도 있습니다. 단점은 엘베가 없다는 것과 열쇠로 문 여는 방식이 조금 어려웠어요 ㅋㅋ 그치만 이해될 정도로 만족하고 이용햇습니다. 굳~~~

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8

Brian

16 Dec 2024

·

Stayed 1 night

Our room was spacious and very comfortable. The recent renovation works have been completed to a high standard, using high spec fixtures and fittings. Very good location for local amenities, restuarants, shopping malls, etc. The only downside is being located on the 2nd storey, as we had several suitcases. However, the owner was very helpful in carrying the cases up the stairs.

10

Sean

16 Apr 2025

·

Stayed 3 nights

AC residence isn't what you expect from your normal hotel stay. There is no hotel lobby, there is no reception as it's located on the third floor of shophouses. However don't let it fool you! We arrived after midnight due to flight delays, yet when we messaged the property, we were immediately welcomed at the door. Once inside, we were shown to our room which was pleasantly quite spacious! It was simple but yet so cosy. The room was also really clean and tidy. Getting around was quite easy as well. Located in between Suria Sabah and Imago Shopping Mall, we didn't need to walk far to both places. The best thing about it was the service we received. Need 2 bottles of water, BAM, we received 4 in the next minute. Communication via whatsapp was prompt and friendly. We really enjoyed our stay here.

10

Helena

27 Feb 2024

·

Stayed 1 night

My boyfriend and I stayed at AC Residence first one night when arriving to Kota Kinabalu and then one more night when returning to Kota Kinabalu after some days in Sandakan. The rooms have great standard and with all amenities you can need. They’ve really thought about what you need when traveling. The staff are super helpful with quick response time over WhatsApp. They stored our luggage during our trip to Sandakan and it stood waiting for us in the room when we checked in again - so appreciated! Highly recommended and VERY affordable living in Kota Kinabalu

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Location

Central and walkable to malls, the waterfront, night markets, and many eateries. A few guests found the immediate area less attractive or dim at night.

Related guest reviews

10

Jessica

26 Jun 2023

·

Good location in a lively part of town. Close to the waterfront. Great attention to detail from the staff. We would stay there again!

6

JONATHAN

18 Jul 2025

·

Stayed 1 night

Very friendly staff and very clean room. No escaping the fact that the location is not very nice and views are of industrial sites. No lift, loud AC and room smelled like petrol.

8

Holim

3 Jan 2024

·

Stayed 1 night

Awesome location, great bed. a little dark area though

10

Hyemi

22 Sept 2024

·

Stayed 2 nights

I had an amazing stay and would highly recommend this place! It's conveniently located close to the city center, making it easy to explore on foot. There are plenty of great restaurants and food options nearby as well. The host was especially kind and extremely responsive. I’ve never experienced such hospitality before. Overall, a fantastic experience!

8

Michelle

8 Jul 2024

·

Stayed 4 nights

The mattresses were too soft. The rooms are on the 3rd storey and there's no lift. But on the other hand, staff are friendly and responsive, the rooms are clean and there are many eateries nearby and it's walkable to the night market and to a shopping mall.

10

GERALD

3 Aug 2025

·

Stayed 3 nights

Very nice hotel, clean, no nonsense, and extremely quick reply. The bed was super comfortable and everything is within walking distance. Highly recommend!

10

Hyemi

29 Sept 2024

·

Stayed 1 night

I had an amazing stay and would highly recommend this place! It's conveniently located close to the city center, making it easy to explore on foot. There are plenty of great restaurants and food options nearby as well. The host was especially kind and extremely responsive. I’ve never experienced such hospitality before. Overall, a fantastic experience!

8

WEE

10 Sept 2025

·

Stayed 3 nights

Didn't like the area before and going up the stairs

10

Sean

16 Apr 2025

·

Stayed 3 nights

AC residence isn't what you expect from your normal hotel stay. There is no hotel lobby, there is no reception as it's located on the third floor of shophouses. However don't let it fool you! We arrived after midnight due to flight delays, yet when we messaged the property, we were immediately welcomed at the door. Once inside, we were shown to our room which was pleasantly quite spacious! It was simple but yet so cosy. The room was also really clean and tidy. Getting around was quite easy as well. Located in between Suria Sabah and Imago Shopping Mall, we didn't need to walk far to both places. The best thing about it was the service we received. Need 2 bottles of water, BAM, we received 4 in the next minute. Communication via whatsapp was prompt and friendly. We really enjoyed our stay here.

10

JEONGMIN

14 Nov 2023

·

가성비 좋은 숙소로 추천! 시내에 있어서 교통도 괜찮고 근처에 뭐가 많아서 필요한 물건, 식사해결에 좋았어요! 직원분도 친절하고!

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Dining

Not enough information in reviews.

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Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $30	5 $30	6 $32	7 $29
8 $27	9 $27	10 $27	11 $28	12 $30	13 $31	14 $33
15 $29	16 $32	17 $29	18 $29	19 $29	20 $30	21 $31
22 $30	23 $34	24 $34	25 $33	26 $32	27 $31	28 $34
29 $31	30 $31

Su	Mo	Tu	We	Th	Fr	Sa
		1 $30	2 $29	3 $33	4 $33	5 $42
6 $33	7 $35	8 $34	9 $38	10 $38	11 $37	12 $43
13 $39	14 $39	15 $42	16 $42	17 $39	18 $46	19 $47
20 $44	21 $44	22 $40	23 $40	24 $49	25 $47	26 $50
27 $47	28 $49	29 $45	30 $49	31 $49

AC Residence - A Member of The Luxury Stay Group

About this property

Location

Room options

Deluxe Double Room

Superior Queen Room

Superior Double Room

Double Room

Economy Double Room

Standard Double Room

Standard Queen Room

Queen Room

Guest reviews of AC Residence - A Member of The Luxury Stay Group

What guests think

Property policies

Check-in instructions

Good to know

FAQs about AC Residence - A Member of The Luxury Stay Group

Prices for upcoming dates