Hotel Perro Surfero Policy and Conditions:
Cancellation Policy: 7 days before arrival.In case of a late cancellation or No Show, you will be charged the first night of your stay.
Check in from 15.00 to 23.00
Check out before 12.00
Payment upon arrival by cash ,credit and debit card
Regarding VAT and taxes, the rates are plus 16% VAT and 4% lodging tax
Breakfast not included
General:
24 hours reception.
1. General Terms and Conditions
Options: Early check-ins and late check-outs are subject to availability and may incur additional charges.
2. Reservation and Cancellation
Reservations: A valid credit card is required to guarantee reservations. Reservations must be confirmed with a deposit or full prepayment, depending on the rate plan chosen.
Cancellation Policy: Cancellations made at least 7 days before the scheduled arrival will receive a full refund. Cancellations made within 7 days of arrival will incur a full stay charge.
The hotel is allowed to authorize your credit card for up to 6 months on arrival. This way the hotel checks or your credit card is valid to hold the booking. On arrival the authorization will be voided and guests will be asked to pay either with card or cash.
3. Damage and Loss
Guest Responsibility: Guests are responsible for any damage or loss caused to hotel property during their stay. The hotel reserves the right to charge the guest’s credit card for repairs or replacement costs.
Reporting Damage: Guests must report any damages or issues with their room or hotel facilities immediately to the front desk. Failure to do so may result in charges for damages not reported.
Personal Belongings: The hotel is not responsible for the loss, theft, or damage to guests' personal belongings. Valuables should be stored in the in-room safe, or guests should use the hotel’s safe deposit service.
4. Safety and Security
Room Security: Guests are encouraged to ensure doors and windows are securely closed when leaving their room.
Emergency Procedures: In the event of an emergency, guests should follow the hotel's evacuation procedures and instructions from staff. Emergency contact information is available in each room.
5. Noise and Conduct
Quiet Hours: Quiet hours are observed from 11:00 PM to 8:00 AM. Guests are expected to respect others’ comfort and refrain from disruptive behavior.
Behavior: Any behavior deemed disruptive, illegal, or unsafe will not be tolerated. The hotel reserves the right to evict guests who do not adhere to the hotel's conduct policies without refund.
6. Smoking and Pets
Smoking Policy: Smoking is prohibited in all indoor areas of the hotel. Designated smoking areas are provided outside and inside the property. A cleaning fee will be charged to guests who smoke in non-designated areas.
Pet Friendly: Pets are allowed to stay with us at an additional charge of 500 pesos per stay. Service animals are permitted (and they also have to pay) in accordance with applicable laws.
7. Health and Hygiene
Cleanliness: The hotel is committed to maintaining high standards of cleanliness and hygiene. Guests are expected to maintain reasonable cleanliness and dispose of trash properly.
8. Use of Hotel Facilities
Pool: Use of the pool facilities is at guests’ own risk. Children must be supervised by an adult at all times. The hotel is not responsible for accidents or injuries occurring in these areas.
9. Guest Property
Lost and Found: The hotel will make reasonable efforts to locate and return lost items. Items found will be held for a period of 30 days. After this period, unclaimed items may be donated or disposed of.
Property Left Behind: The hotel is not responsible for items left behind in guest rooms or other areas. Guests are encouraged to check for personal belongings before checking out.
10. Policy Changes
Modifications: The hotel reserves the right to modify these policies at any time. Changes will be communicated to guests through the hotel’s website or at check-in
Hotel Perro Surfero Policy and Conditions: In case of a late cancellation or No Show, you will be charged the first night of your stay.
Check in from 15.00 to 23.00
Check out before 12.00
Payment upon arrival by cash ,credit and debit card
Regarding VAT and taxes, the rates are plus 16% VAT and 4% lodging tax
Breakfast not included
General:
24 hours reception.
1. General Terms and Conditions
Options: Early check-ins and late check-outs are subject to availability and may incur additional charges.
2. Reservation and Cancellation
Reservations: A valid credit card is required to guarantee reservations. Reservations must be confirmed with a deposit or full prepayment, depending on the rate plan chosen.
Cancellation Policy: Cancellations made at least 7 days before the scheduled arrival will receive a full refund. Cancellations made within 7 days of arrival will incur a full stay charge.
The hotel is allowed to authorize your credit card for up to 6 months on arrival. This way the hotel checks or your credit card is valid to hold the booking. On arrival the authorization will be voided and guests will be asked to pay either with card or cash.
3. Damage and Loss
Guest Responsibility: Guests are responsible for any damage or loss caused to hotel property during their stay. The hotel reserves the right to charge the guest’s credit card for repairs or replacement costs.
Reporting Damage: Guests must report any damages or issues with their room or hotel facilities immediately to the front desk. Failure to do so may result in charges for damages not reported.
Personal Belongings: The hotel is not responsible for the loss, theft, or damage to guests' personal belongings. Valuables should be stored in the in-room safe, or guests should use the hotel’s safe deposit service.
4. Safety and Security
Room Security: Guests are encouraged to ensure doors and windows are securely closed when leaving their room.
Emergency Procedures: In the event of an emergency, guests should follow the hotel's evacuation procedures and instructions from staff. Emergency contact information is available in each room.
5. Noise and Conduct
Quiet Hours: Quiet hours are observed from 11:00 PM to 8:00 AM. Guests are expected to respect others’ comfort and refrain from disruptive behavior.
Behavior: Any behavior deemed disruptive, illegal, or unsafe will not be tolerated. The hotel reserves the right to evict guests who do not adhere to the hotel's conduct policies without refund.
6. Smoking and Pets
Smoking Policy: Smoking is prohibited in all indoor areas of the hotel. Designated smoking areas are provided outside and inside the property. A cleaning fee will be charged to guests who smoke in non-designated areas.
Pet Friendly: Pets are allowed to stay with us at an additional charge of 500 pesos per stay. Service animals are permitted (and they also have to pay) in accordance with applicable laws.
7. Health and Hygiene
Cleanliness: The hotel is committed to maintaining high standards of cleanliness and hygiene. Guests are expected to maintain reasonable cleanliness and dispose of trash properly.
8. Use of Hotel Facilities
Pool: Use of the pool facilities is at guests’ own risk. Children must be supervised by an adult at all times. The hotel is not responsible for accidents or injuries occurring in these areas.
9. Guest Property
Lost and Found: The hotel will make reasonable efforts to locate and return lost items. Items found will be held for a period of 30 days. After this period, unclaimed items may be donated or disposed of.
Property Left Behind: The hotel is not responsible for items left behind in guest rooms or other areas. Guests are encouraged to check for personal belongings before checking out.
10. Policy Changes
Modifications: The hotel reserves the right to modify these policies at any time. Changes will be communicated to guests through the hotel’s website or at check-in
