Quality Inn Ontario

Very comfy beds. Great Indoor pool!

upon arrival I was charged 20.00 for Maintenance fees after already paying for my room online. The exterior doors to the hotel were not operational as key cards were not allowing entry to guests. Rocks were placed to keep doors open so guest could unload their cars and bring in belongings. There was a breakfast offered with price off room. There were options for people who don't eat meat but not very many. The only fruit available was apples.

Key cards would not work for certain doors, had to walk all the way around the building to get a door with my key card to work

Rooms were clean and hotel was good for the price. Staff was courteous and helpful. However, the doors to the rooms were very thin and you could actually see into one of our rooms from the hallway when the door was closed as the door frame was separating from the door. Also, the pool was quite cold so my family wasn't up for swimming for very long.

It was super busy, but there was food close and the pool seems to be nice.

The hotel was fine. The pool not working was disappointing. I picked the hotel for the indoor pool. Over was good.

Pool was to cold. Shower had a problem with cold and hot water knob lose. Place was clean 👌. We would go back.

The location was great, but the hotel shared the same parking lot, pretty much, with a few other buildings. Not just another motel or 2, but also with a DQ. Kind of interesting. The place is really outdated. The carpets and flooring is terrible. Its like they tride covering holes in the floors with old carpet. There is no elevator, so the stairs are kind of scary. There are rooms angled funny at the top of the stairs, so if you happen to go up or down, while someone is coming or going, its very interesting to go around. Just the weirdest layout. The door we parked next to, also seemed to have the key reader broken, so it was always unlocked. Not sure thats a good thing. It was a place to lay our heads. The pool area needs help, but it was nice to have to ourselves.

Got in 130am got sent to a dirty room had to put 2 tired kids back in to go to front desk to get a clean room. Front desk lady was super nice but getting sent to a dirt room wasn’t ideal. Beds were nice but room outdated. We used the pool and loved it

Pool was nice internet and printer did not work no real furit for breakfast except apples no bacon

There was what looked to be some sort of mold in the bathroom.

This was the worst hotel room I have ever stayed at in the United States. It started with a sign on the fire exit saying “This door is locked. Use other exit.” After complaining twice they just blocked the door open with a towel removing any hotel security. There were large stains on the carpet and the transition edges were pulled up and tattered. The fabric chair was so dirty I had to put a towel over it to sit on it. The desk chair we washed before using. The curtains were torn in two. The cable TV didn’t work. The remote control was wrapped in packing tape. There was no shower curtain. The front desk just gave us one and told us to install it ourselves. The grout lines of the shower tiles were covered in pink mold. The toilet seat was broken. The tub faucet was broken and you couldn’t adjust water temperature. The sink didn’t drain and the toilet had a leak causing the tank to refill several times every hour The bedding sheets was clean and we had our own pillows. The next morning when we spoke with the manager and asked to be moved. I asked him to tour the room and if those conditions were not acceptable to their standards that they should refund my money. They chose not to give me a refund which sends a message that those room conditions were acceptable to hotel management The room we were moved to was clean and in better condition in line with the age of the hotel.

Friendly staff. Room was clean and the bed was very comfortable.

Room was fine. Hallways smelled.

It was very clean & worth the price.

The location was great, but the hotel shared the same parking lot, pretty much, with a few other buildings. Not just another motel or 2, but also with a DQ. Kind of interesting. The place is really outdated. The carpets and flooring is terrible. Its like they tride covering holes in the floors with old carpet. There is no elevator, so the stairs are kind of scary. There are rooms angled funny at the top of the stairs, so if you happen to go up or down, while someone is coming or going, its very interesting to go around. Just the weirdest layout. The door we parked next to, also seemed to have the key reader broken, so it was always unlocked. Not sure thats a good thing. It was a place to lay our heads. The pool area needs help, but it was nice to have to ourselves.

Safe and clean

I was not happy with the stay the towels had brown stains on them and so did the sheets it was disgustingly not ok

I have stayed at this hotel before a few years ago and it has definitely gone some hill. The breakfast was ok and the bed was okay. Trash from the previous guest had not been taken out and it was noisy from other guests.

One of the filthiest hotel rooms I've ever stayed in. Mold was growing in the shower. I would not recommend this hotel to anyone.

We had the same room as on Nov 1 and they hadn’t fixed the noisy heater

The room was very small, felt dirty and smelled like dogs had been in it. Also the WiFi internet wasn’t working. Generally not a good stay. Happy to be out early the next day.

Older hotel. Insane floor plan. The Direct TV didn’t work in my room, so no TV. Breakfast was very poor. Hockey puck eggs & sausage. It’s cheap for a reason…

The furnace was so loud I could not sleep all night. The shower was horrible. The fan in the bathroom is like a spaceship. This place needs to be gutted and redone.

I t gave us a place to sleep. There was a gap under the door and we could see the hallway lights. It didn’t feel private / safe. We were exhausted so we were grateful for a place to sleep but it was pretty expensive for what we got.

Paper thin walls. Solid hotel room, but getting dated. Front desk was great, but the noise from the other rooms was enough to not sleep well.

The breakfast was nice. The AC was very loud and the tv was having connection issues. On the plus side the room was clean and the bed comfortable

People upstairs you can hear them walking pretty much everywhere they walked

Pool was nice internet and printer did not work no real furit for breakfast except apples no bacon

Super comfortable beds!!

They do charge $150 cash deposit that hotels.com doesn’t tell you about. Over all staff was amazing and nice room was very clean and cozy

Check in @ 10pm - long line at desk

I called 2 days before my check in and canceled this room because my husband was able to use his rewards points from work to book a larger room for significantly less money. When I arrived, the front desk tried to claim I never called even though I could show that I had called on my phone. She also claimed it was the wrong number, but when I called it in the lobby, it went to a phone tree and then I could select reservations. She was very rude. She made me pay for the room I canceled and the room I stayed in. When I went to go into the bigger room, the door did not open correctly to our room and the floor had not been swept. I will not be staying in this hotel again.

Super friendly at check-in!!!

The property was clean and ok. Staff good. Because we were locals (no water at home), we had to pay a $150 cash deposit. We had to go out to the bank to get it in sub freezing temps and snowy conditions.

Stayed here overnight. Requested a ground floor for elderly father and they gave us a room close to exit and exits. Breakfast was excellent and the front office service was lovely and friendly. Room was comfortable and quiet. Walking distance to food and supermarket. Would recommend.

They were very helpful, I accidentally booked my room for the wrong dates and was charged right away but there were able to help me change my dates. They are very friendly. Definitely will be staying there when I go back

We stay at this property regularly as it is a convenient place for us to stop when we travel. there is a nice restaurant just across the street, behind the property, that we enjoy eating at. The breakfast at the hotel is decent. Beatrice always keeps things well stocked and she is very pleasant to visit with.

The staff was very helpful and friendly.

Dirty. Not efficient at check in. The desk person did apologize however. I made the reservation two weeks ago and they still didn’t have it together.

Convenient location

Convient location right off the highway. Several food options. Hotel was comfortable and spacious. The cleaners need to move the bed stands and clean around them. We would definitely stay here again

Clean property, friendly staff. good breakfast. Met all our needs. Close to shopping and food options. Just off the interstate.

Close to nearby restaurants and shopping

Hotel was clean on the inside but outside was dirty (big overflowing dumpster outside our window). Also, there were several drunk folks standing just outside the opening so not ideal and did not feel very safe. Not likely to stay here again

Great location with multiple businesses surrounding the area.

Great value for the money. Close to good eatery.

Quiet and near a shopping/food area

Easy to find. Close to many food choices.

If you're looking for a good night's sleep - look elsewhere. You can hear every noise in the building, and the outside noise is extremely loud. Couldn't sleep even with the TV on, and pretty sure there were gun shots in the parking lot.

Older hotel. Insane floor plan. The Direct TV didn’t work in my room, so no TV. Breakfast was very poor. Hockey puck eggs & sausage. It’s cheap for a reason…

upon arrival I was charged 20.00 for Maintenance fees after already paying for my room online. The exterior doors to the hotel were not operational as key cards were not allowing entry to guests. Rocks were placed to keep doors open so guest could unload their cars and bring in belongings. There was a breakfast offered with price off room. There were options for people who don't eat meat but not very many. The only fruit available was apples.

I was very surprised by the reviews being so different than the actual location. The staff were great, but the room was "ok" at best, and the free breakfast was food you could barely eat: sausage & powdered eggs (im guessing from taste and shape) were very bad. Even the free cheap coffee had bad flavor plus horrible tasting creamer. 3 stars only because of staff.. or would have been lower.

Very good accommodation. Rooms have been recently upgraded. Very clean and comfortable. Breakfast was great with a large variety to choose from. Reccomend it for future stays. Thanks

Room was great. Excellent hot breakfast with a good variety of options.

great breakfast

Very clean and compfy with a wonderful hot breakfast.

The room was clean and comfortable, but the rest of the motel was kind of run down. The young man at the front desk was OK, but not horribly friendly. The breakfast was great.

Swimming pool was great for the kids. Breakfast had biscuits and gravy, sausage, eggs, waffles, cereals, and fruit.

The room wasn’t what was presented on Hotels.com. I received no partial refund and only a $50 credit on my Hotels.com account, which I will never use. The bathroom wasn’t cleaned properly and shampoo and conditioner bottles were half full. Then, on my last day, there I could hear every footstep of the person above me, and every door all the way down the hallway being open and shut by the maids at 6 o’clock in the morning, the breakfast wasn’t that great and if you plan to have breakfast at 8:30 be prepared for them to be out of stock. I will never stay at quality Inn again, and I will never use Hotels.com again.