I really enjoyed our stay. I was a little confused on getting in when we arrived (it was dark and I was tired). You ring a bell and someone comes down to open the gate for you. Once inside the gate the charm is out of this world. We were checked in by Daniele and he was amazing. He welcomed us at the gate, brought us into the hotel, walked us to our room and went over the features. He provided recommendations for transportation and local restaurants. Gave us his number in case we had any other questions or needed help. We were provided with a room key and gate key so we could come and go. There was an adjustment needed on our part. The drains for the sink, toilet and shower were the same so when the sink and/or shower were running the toilet would flush. It was not and issue but something we needed to acclimate to. We walked to the Vatican from the hotel, about 20 minute walk. There were so many restaurants near the hotel and all fabulous. The room had everything we needed. It was very clean, had a great firm mattress and a rain shower. We never quite figured out the towel warmer but it kept the towels very warm. There were no USB ports in the room but plenty of outlets. Your key card needed to be in a slot for the lights to work and the whole hotel had motion censored lighting. Appreciated to eco-friendly parts of the stay.
I really enjoyed our stay. I was a little confused on getting in when we arrived (it was dark and I was tired). You ring a bell and someone comes down to open the gate for you. Once inside the gate the charm is out of this world. We were checked in by Daniele and he was amazing. He welcomed us at the gate, brought us into the hotel, walked us to our room and went over the features. He provided recommendations for transportation and local restaurants. Gave us his number in case we had any other questions or needed help. We were provided with a room key and gate key so we could come and go. There was an adjustment needed on our part. The drains for the sink, toilet and shower were the same so when the sink and/or shower were running the toilet would flush. It was not and issue but something we needed to acclimate to. We walked to the Vatican from the hotel, about 20 minute walk. There were so many restaurants near the hotel and all fabulous. The room had everything we needed. It was very clean, had a great firm mattress and a rain shower. We never quite figured out the towel warmer but it kept the towels very warm. There were no USB ports in the room but plenty of outlets. Your key card needed to be in a slot for the lights to work and the whole hotel had motion censored lighting. Appreciated to eco-friendly parts of the stay.