Is parking available at the property?

Yes, complimentary on-site parking is available for guests.

What type of breakfast is offered and what are the serving hours?

A complimentary local cuisine breakfast is served daily from 7:30 AM to 9:30 AM.

Are pets allowed at the property?

Pets are not allowed at this property.

What are the standard check-in and check-out times?

Check-in starts at 3:00 PM and ends at 6:00 PM. Check-out time is 11:00 AM. Early or late check-in/check-out is not available.

What accessibility features are available for guests with disabilities?

The property features elevators and step-free entrances, ensuring ease of access for guests with disabilities.

Where is the property located in relation to key landmarks?

Located in Yufuin Onsen, the property is in the mountains and close to attractions such as Hells of Beppu and Aso Kuju National Park.

What are the policies for guests staying with children?

One child aged 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property allows one child aged 2 years old or younger to stay free, but additional charges may apply for extra persons depending on property policy.

Hoshino Resorts KAI Yufuin

What guests think

At Hoshino Resorts KAI Yufuin, travelers highlight serene scenery and relaxing onsen, comfortable rooms, and generally warm service, while some raise concerns about dining consistency, staffing and English support, and value relative to price.

Many appreciate the landscaped setting and starry night views over the rice terraces. A few note drawbacks such as lackluster public bath views, limited amenities and common spaces, and stair only access in some buildings. The quiet, rural location is scenic but less convenient, with an infrequent shuttle. Overall, it suits travelers seeking a serene hot spring stay over urban convenience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many guests praise the onsen (including in room baths) and serene landscaped setting, with some noting free parking and a limited shuttle. Others mention limited amenities, small common spaces, lackluster public bath views, and no elevators in some buildings.

Related guest reviews

6

yurn

Sep 30, 2024

·

Stayed 1 night

Below average experience in high price onsen. I booked a room w/private onsen bath but it’s only a tub placed at room balcony. Their outdoor public bath has no views but faces a small elevated yard. Course dinner Food was not too surprise, sitting in open top office cubic divided tables so it was very noisy from tables next to us. Overall I’ll say it feels like a Holiday inn trying raised up to a pricey higher star hotel.

10

Christopher

May 2, 2025

·

Stayed 1 night

I thoroughly enjoyed the aesthetics of the property and how comfortable the rooms were. The staff was very professional and responsive. The onsen facility was clean and relaxing. I look forward to visiting again.

10

JAEYEON

Sep 5, 2023

·

Stayed 1 night

아주 편안하고 만족스러운 여행이었습니다 식사는 더할나위없이 훌륭했습니다 단 리조트안에 산책로가 없어서 식사후 산책할만한곳이 없었던 점은 좀 아쉬었습니다 그리고 hotels.com 에서 조식포함은 명시하고 디너 포함은 안 알려주셔서 약간의 혼동이 있었네요

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6

ChingJu

Mar 21, 2023

·

Stayed 1 night

界由布院除了主棟2層樓有電梯，其他4大棟都沒有電梯，也就是說住二樓的行李要手提走階梯上下，房間小，又蓋的像「軍營」，除了梯田景色不錯，沒什麼可以值得被誇獎的。

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6

Chia-Siung

Jun 21, 2024

·

Stayed 2 nights

Lack of many amenities you would expect from a ryokan. The common area is rather small as well. We stayed two nights and the western breakfast they served were completely identical which was disappointing. Public bath is lackluster compared to many ryokan we had stayed.

10

Abigail

May 28, 2024

·

Stayed 2 nights

Beautiful property with great staff and facilities. Outside of town, which is walkable but there is an infrequent free shuttle.

10

Huihsing

Jun 19, 2025

·

Stayed 1 night

Very good experience and relaxing place for vacation! Environment, food, hot spring, experience and especially the view are all super!

10

Siu Leung

Jan 13, 2025

·

Stayed 2 nights

新而又十分舒適的溫泉酒店。星野集團旗下酒店不需多介紹，服務人員服務質素很好。食物需未算非常精彩但也很美味。房間得大，我是次入住的房間內備有溫泉浴，加上乾濕分離浴室屬高質素。環境除了大自然環境外，還有特別的稻田（棚田）景觀，加上燈飾，樹蔭，開揚的山景，令心情舒暢。酒店更備有免費車位。價格以此水平實在算不俗。

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10

YIFUNG

Jun 10, 2025

·

Stayed 1 night

梯田的view很療癒，服務人員態度親切，房間的湯池，大眾湯戶外都很棒。房間佈置客廳可以看到大自然的美景。很休閒。

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10

Lawrence

Jun 20, 2025

·

Stayed 1 night

Lovely resort with nice landscaping. Room with private onsen was well furnished. Dinner and breakfast was included in price.

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Cleanliness

Rooms and onsen areas are generally described as clean. A few guests reported issues like stained bidet nozzles, sink residue, and debris in a bath.

Related guest reviews

10

Christopher

May 2, 2025

·

Stayed 1 night

I thoroughly enjoyed the aesthetics of the property and how comfortable the rooms were. The staff was very professional and responsive. The onsen facility was clean and relaxing. I look forward to visiting again.

2

YI CHUN

Feb 24, 2026

·

Stayed 1 night

免治馬桶噴水嘴佈滿黃色污漬，讓人感到非常不舒服；洗手台也有殘留污垢，顯示清潔並未確實完成。作為高級飯店，本來抱持很高的期待，因此對此次住宿感到相當失望。

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10

Pui Lam

Feb 22, 2024

·

Stayed 1 night

很好的住宿。房間- 很乾淨整潔，完全沒有異味，也很漂亮。房間裡有私人風呂，很方便。環境- 風景很美，裝潢很有格調員工- 超級有禮貌，服務很好

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2

YUJIN

Jan 28, 2026

·

Stayed 1 night

-the taste of every course was AWFUL. (I have no idea whether the ones made those dishes EVER tasted before serving -NO complimentary stilled water even paying more than 800 dollars. (So shocked by this terrible service) -the room size and quality is NOT worth more than 800 dollars. It’s just a normal business hotel, not luxury one -something(dust?) was floating in the outdoor bath tub

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable and well furnished, with some offering private onsen and scenic rice terrace views. Several guests felt some rooms were small or the private bath was just a balcony tub, and views vary by room and season.

Related guest reviews

6

yurn

Sep 30, 2024

·

Stayed 1 night

Below average experience in high price onsen. I booked a room w/private onsen bath but it’s only a tub placed at room balcony. Their outdoor public bath has no views but faces a small elevated yard. Course dinner Food was not too surprise, sitting in open top office cubic divided tables so it was very noisy from tables next to us. Overall I’ll say it feels like a Holiday inn trying raised up to a pricey higher star hotel.

10

Christopher

May 2, 2025

·

Stayed 1 night

I thoroughly enjoyed the aesthetics of the property and how comfortable the rooms were. The staff was very professional and responsive. The onsen facility was clean and relaxing. I look forward to visiting again.

10

Chia Wen

Nov 28, 2024

·

Stayed 1 night

非常棒的溫泉旅店！一泊二食，早餐晚餐都非常別緻豐富；房間裏的湯屋和大眾池都讓人驚豔！服務無與倫比！

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10

Pei Ru

Dec 21, 2025

·

Stayed 1 night

Breakfast was delicious l but dinner was just ok only. However, we were too full to try the sake and rice crackers. The hand made course of lucky chain is interesting. Average experience is fantastic, especially the view, spring and the sky was full of the stars yesterday. One more thing is the bed is extraordinary comfortable.

8

Isaac

Dec 4, 2023

·

Stayed 2 nights

房間景觀比預期差一點，如果梯田沒有水，整體景觀一般，舒服及服務都很好

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6

ChingJu

Mar 21, 2023

·

Stayed 1 night

界由布院除了主棟2層樓有電梯，其他4大棟都沒有電梯，也就是說住二樓的行李要手提走階梯上下，房間小，又蓋的像「軍營」，除了梯田景色不錯，沒什麼可以值得被誇獎的。

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10

Siu Leung

Jan 13, 2025

·

Stayed 2 nights

新而又十分舒適的溫泉酒店。星野集團旗下酒店不需多介紹，服務人員服務質素很好。食物需未算非常精彩但也很美味。房間得大，我是次入住的房間內備有溫泉浴，加上乾濕分離浴室屬高質素。環境除了大自然環境外，還有特別的稻田（棚田）景觀，加上燈飾，樹蔭，開揚的山景，令心情舒暢。酒店更備有免費車位。價格以此水平實在算不俗。

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10

YIFUNG

Jun 10, 2025

·

Stayed 1 night

梯田的view很療癒，服務人員態度親切，房間的湯池，大眾湯戶外都很棒。房間佈置客廳可以看到大自然的美景。很休閒。

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10

KYONG

Apr 4, 2025

·

Stayed 1 night

Very nice landscaping and comfy room. I enjoyed resort

10

Lawrence

Jun 20, 2025

·

Stayed 1 night

Lovely resort with nice landscaping. Room with private onsen was well furnished. Dinner and breakfast was included in price.

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Service

Service is frequently praised as warm, professional, and helpful. However, multiple reviews cite understaffing, limited English support, rigid dinner seatings, weak allergy handling, and occasional check in or shuttle communication issues.

Related guest reviews

10

Jin Il

Dec 21, 2023

·

Stayed 1 night

이곳은 아주 아름다운 유후산을 배경으로 훌륭한 온천이 있습니다. 직원들. 모두 친절하고 식사도 아주 맛있었습니다.

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10

Christopher

May 2, 2025

·

Stayed 1 night

I thoroughly enjoyed the aesthetics of the property and how comfortable the rooms were. The staff was very professional and responsive. The onsen facility was clean and relaxing. I look forward to visiting again.

8

Ka Wai Priscilla

Nov 14, 2024

·

Stayed 1 night

入住時交通接送安排有問題，App留言無回覆，用上半小時才聯絡到酒店，早多早到10分鐘，職員面有不滿表情，要等約鐘先可以食早餐冇問題，但唔需要表露面色俾我睇z 床頭有叉電位係好的，但位置比較細，如果係當地人用的叉電器冇問題，如果係遊客要轉頭，嗰個位就太細用唔到

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10

Changhui

Feb 21, 2026

·

Stayed 1 night

Welcoming staff, great facility

10

Hoo Chung

Mar 7, 2025

·

Stayed 1 night

It was my first time at a Hoshio Resort and i was so amazed and I can't give you enough stars! Resort itself was super zen and amazing. It was perfect place to relax and enjoy Japanese bath, food, and massage. Staff was also beyond the moon! We had to put on snowchains on our way out because it was snowing and we were struggling when staff (Kuroiwa) came out and helped us with the hard work. Thank you so much again.

10

Helena

Oct 23, 2025

·

Stayed 1 night

A beautiful , special experience, with incredible service - highly recommend

10

Pui Lam

Feb 22, 2024

·

Stayed 1 night

很好的住宿。房間- 很乾淨整潔，完全沒有異味，也很漂亮。房間裡有私人風呂，很方便。環境- 風景很美，裝潢很有格調員工- 超級有禮貌，服務很好

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4

Eli

Feb 17, 2025

·

Stayed 2 nights

This hotel is a disappointment, especially considering its price and the expectations we had. The service at check-in was negligent, and overall, it felt as though the staff didn’t care about us at all. Here are two of our numerous disappointments: 1. We understand that dinner is part of the package and can’t be avoided. However, why should we be limited to just the early dinner seating at 5:30 PM (even though there’s a second seating at 7:30 PM), which affects our other plans? This caused us to miss our dinner without receiving a refund or credit. 2. We know the restaurant serves only a set menu. But both my wife and I are restricted from eating certain dishes—some of which can even be dangerous to us. I was surprised we weren’t asked if we have any allergies or dietary restrictions. I was even more surprised to hear our server’s response to our inquiry about it: “It’s our hotel’s policy NOT to ask our customers if they have any allergies or preferences.” This statement encapsulates our experience at this hotel. Never again.

4

Tai-Li

Jul 30, 2025

·

Stayed 2 nights

界由布院的整體員工人數嚴重不足，需要服務的時候要等待很久，能以英文跟旅客溝通的大概只有一到兩人。餐飲品質也很普通，家中一位14歲的成員晚餐被指定只能吃兒童餐，份量非常不足。香檳沒有冰過，服務的時候也未放在冰桶中。早餐不管是日式還是西式，份量都非常少，也缺乏變化。休憩室中的飲料只有茶跟咖啡和水，也沒有提供任何點心。唯一的優點就是山景優美，梯田風光很棒。但是旅館本身各方面的服務品質都有待加強。

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10

Wai San

Apr 9, 2024

·

Stayed 1 night

服務人員非常親切，笑容燦爛，服務貼心？

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AI-generated summary based on recent guest reviews

Location

Set in a quiet, scenic area with mountain and rice terrace views. It sits outside town; walking is possible but access is less convenient and the free shuttle is infrequent.

Related guest reviews

10

Chun Man

May 30, 2025

·

Stayed 1 night

It is an extraordinary experience. The quiet and comfortable environment provide a chance to refresh our mind. I definitely will visit again!

10

Wai Ming

Nov 28, 2023

·

Stayed 2 nights

super services, amazing view! such a gorgeous place to stay

10

Man Ling

Nov 30, 2025

·

Stayed 1 night

寧靜環境，十分享受。

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10

Hansa

Apr 17, 2023

·

Stayed 1 night

great design hideaway. Good food, good in-room onsen

10

Abigail

May 28, 2024

·

Stayed 2 nights

Beautiful property with great staff and facilities. Outside of town, which is walkable but there is an infrequent free shuttle.

8

SONNY

Jul 14, 2023

·

Stayed 1 night

環境寧靜好

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10

Shu Li

May 27, 2024

·

Stayed 1 night

真的非常喜歡整片翠綠山巒的景緻。大眾池在夜晚靜謐時刻別有一番風味。餐點的味道也很美味～唯一遺憾是因為遺失鑰匙被收取的賠償款過高。

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10

Yaju

Oct 9, 2025

·

Stayed 2 nights

整體環境很棒，一大早就可以看到一整片梯田，很舒服

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10

Huihsing

Jun 19, 2025

·

Stayed 1 night

Very good experience and relaxing place for vacation! Environment, food, hot spring, experience and especially the view are all super!

8

Moyu

Jun 15, 2024

·

Stayed 1 night

눈두렁뷰라고 광고는 하지만 몇몇방만 해당되고 료칸으로써 공간이 좋고 번화가와 접근성이 너무 떨어진다 그렇다고 뷰가 특별히 좋지도 않고 식사도 무난하지 좋다고는 할 수 없다

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Dining

Many guests enjoyed the included multi course meals, often praising breakfast and overall quality. Others found dinner average or poor for the price, cited small portions or repetition, and reported weak allergy handling.

Related guest reviews

6

yurn

Sep 30, 2024

·

Stayed 1 night

Below average experience in high price onsen. I booked a room w/private onsen bath but it’s only a tub placed at room balcony. Their outdoor public bath has no views but faces a small elevated yard. Course dinner Food was not too surprise, sitting in open top office cubic divided tables so it was very noisy from tables next to us. Overall I’ll say it feels like a Holiday inn trying raised up to a pricey higher star hotel.

10

Chia Wen

Nov 28, 2024

·

Stayed 1 night

非常棒的溫泉旅店！一泊二食，早餐晚餐都非常別緻豐富；房間裏的湯屋和大眾池都讓人驚豔！服務無與倫比！

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8

Eric

Oct 18, 2025

·

Stayed 1 night

Food could be better for its price range

10

Pei Ru

Dec 21, 2025

·

Stayed 1 night

Breakfast was delicious l but dinner was just ok only. However, we were too full to try the sake and rice crackers. The hand made course of lucky chain is interesting. Average experience is fantastic, especially the view, spring and the sky was full of the stars yesterday. One more thing is the bed is extraordinary comfortable.

6

Chia-Siung

Jun 21, 2024

·

Stayed 2 nights

Lack of many amenities you would expect from a ryokan. The common area is rather small as well. We stayed two nights and the western breakfast they served were completely identical which was disappointing. Public bath is lackluster compared to many ryokan we had stayed.

4

Eli

Feb 17, 2025

·

Stayed 2 nights

This hotel is a disappointment, especially considering its price and the expectations we had. The service at check-in was negligent, and overall, it felt as though the staff didn’t care about us at all. Here are two of our numerous disappointments: 1. We understand that dinner is part of the package and can’t be avoided. However, why should we be limited to just the early dinner seating at 5:30 PM (even though there’s a second seating at 7:30 PM), which affects our other plans? This caused us to miss our dinner without receiving a refund or credit. 2. We know the restaurant serves only a set menu. But both my wife and I are restricted from eating certain dishes—some of which can even be dangerous to us. I was surprised we weren’t asked if we have any allergies or dietary restrictions. I was even more surprised to hear our server’s response to our inquiry about it: “It’s our hotel’s policy NOT to ask our customers if they have any allergies or preferences.” This statement encapsulates our experience at this hotel. Never again.

4

Tai-Li

Jul 30, 2025

·

Stayed 2 nights

界由布院的整體員工人數嚴重不足，需要服務的時候要等待很久，能以英文跟旅客溝通的大概只有一到兩人。餐飲品質也很普通，家中一位14歲的成員晚餐被指定只能吃兒童餐，份量非常不足。香檳沒有冰過，服務的時候也未放在冰桶中。早餐不管是日式還是西式，份量都非常少，也缺乏變化。休憩室中的飲料只有茶跟咖啡和水，也沒有提供任何點心。唯一的優點就是山景優美，梯田風光很棒。但是旅館本身各方面的服務品質都有待加強。

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10

SEE YAT EUGENIA

Oct 15, 2023

·

Stayed 2 nights

I stayed for two nights. Everything was excellent such as ambience, view, food. One thing that needs improvement was that the staffs need to know how to introduce the food. I’m allergic to taro and there was one dish with different food. The menu said one of them contained taro but I couldn’t tell which one has taro so I asked the staff and the staff pointed to the wrong one and I only noticed when I almost took it. Otherwise the stay was excellent

10

Eirik

Dec 25, 2024

·

Stayed 2 nights

Amazing property and service. Although rather costly, the sumptuous breakfast and dinner which were both included, made it excellent value for money. The best place to stay if visiting Yufuin for a couple of days.

10

Ngai Fung

Nov 7, 2025

·

Stayed 2 nights

My first stay with KAI and it didn’t disappoint me. The environment, the service and the facilities are great and amazing. The food is absolutely one of the highlights. I am very interested in stay with other KAI hotels in the future. Totally recommend Yufuin KAI, it’s totally worth it.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12 $932	13 $932	14 $932	15 $647	16 $640	17 $988
18	19 $689	20	21 $640	22	23	24
25	26 $932	27 $640	28 $640	29 $679	30	31

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $678	3 $640	4 $599	5	6 $820	7 $720
8	9	10	11 $679	12 $689	13	14 $876
15 $640	16	17	18	19 $569	20 $606	21
22	23	24 $640	25 $932	26 $932	27 $647	28 $718
29 $677	30 $524

Hoshino Resorts KAI Yufuin

About this property

Location

Room options

Detached Japanese Style Suite with Outdoor Bath Rc3

Japanese-Style Room Fa4

Japanese-Style Room Ta3

Detached Japanese Style Suite with Outdoor Bath Rb3

Japanese-Style Room with Outdoor Bath Ra3

Guest reviews of Hoshino Resorts KAI Yufuin

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Hoshino Resorts KAI Yufuin

Prices for upcoming dates