XscapeTulum
38 US$
/ noche
Promedio para septiembre
Selecciona fechas para ver precios y disponibilidad
38 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En XscapeTulum, los precios por noche son de 38 US$ de media en el mes más barato (septiembre) y de 81 US$ en el mes más caro (enero), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 81 US$ |
| febrero | 49 US$ |
| marzo | 45 US$ |
| abril | 40 US$ |
| mayo | 39 US$ |
| junio | 40 US$ |
| julio | 42 US$ |
| agosto | 43 US$ |
| septiembre | 38 US$ |
| octubre | 39 US$ |
| noviembre | 44 US$ |
| diciembre | 56 US$ |
E
F
M
A
M
J
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sept · 38 US$
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O
N
D
Más caro: enero (aprox. 81 US$)
Más barato: septiembre (aprox. 38 US$)
Acerca de esta propiedad
Elige entre las numerosas instalaciones recreativas ofrecidas, que incluyen una piscina al aire libre y bicicletas de alquiler. Encontrarás también conexión a Internet wifi gratis, servicios de conserjería y espacio para bicicletas.
Servicios
Elige entre las numerosas instalaciones recreativas ofrecidas, que incluyen una piscina al aire libre y bicicletas de alquiler. Encontrarás también conexión a Internet wifi gratis, servicios de conserjería y espacio para bicicletas.
Servicios empresariales
Tendrás atención multilingüe, consigna de equipaje y una biblioteca a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) disponible 24 horas y aparcamiento sin asistencia gratuito.
Comida
En Xscape Tulum tienes un restaurante a tu disposición para comer algo. Qué mejor forma de acabar el día que con una bebida en el bar o lounge. Se ofrece un desayuno a la carta todos los días de 07:00 a 12:00 con un coste adicional.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 27 habitaciones con aire acondicionado. Mantén el contacto con los tuyos gracias a la la conexión wifi gratis. El baño privado con ducha está provisto de artículos de higiene personal de diseño y secadores de pelo. Entre las comodidades, se incluyen caja fuerte, además de un servicio de limpieza disponible todos los días.
Ubicación
Si decides alojarte en Xscape Tulum, disfrutarás de una céntrica ubicación en Tulum, y apenas te separarán 10 minutos en coche de Gran Cenote y Parque Nacional Tulum. Además, este hotel se encuentra a 5,4 km de Ruinas mayas de Tulum y a 7 km de Playa Paraíso.
Qué hay cerca
Hospital de Tulum(0.4 millas)
Parque Dos Aguas(0.6 millas)
Centro de salud y bienestar Holistika Art Walk(1.1 millas)
Centro comercial Hunab Lifestyle Center(1.7 millas)
Parque del Jaguar(1.8 millas)
Cenote Esqueleto(2 millas)
Cenote Calavera(2 millas)
Cenote Cristal(2.6 millas)
Parque Nacional Tulum(2.7 millas)
Torre de Tulum(2.8 millas)
Acceso al Parque Jaguar(2.9 millas)
Mirador Jaguar Tulum(3 millas)
Cenote Escondido(3.1 millas)
Casa del Cenote(3.1 millas)
Templo del dios del viento(3.1 millas)
Aeropuerto Internacional de Tulum (TQO)(24.5 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(74.1 millas)
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Servicio de habitaciones
Mostrador turístico
Ubicación
Av Kukulkan sur entre calle Xel-ha y Sac-beh, Centro de la ciudad de Tulum, Tulum, Tulum, Estado de Quintana Roo, México
Hospital de Tulum (0.4 millas)
Parque Dos Aguas (0.6 millas)
Centro de salud y bienestar Holistika Art Walk (1.1 millas)
Centro comercial Hunab Lifestyle Center (1.7 millas)
Parque del Jaguar (1.8 millas)
Cenote Esqueleto (2 millas)
Opciones de habitación
1
Estandar Apartment
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Futón
Capacidad: 2
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
2
Loft, terraza
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
377 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Cocina
1
Superior Apartment Deluxe
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
1
Loft junior, terraza
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
323 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
1
Apartment with Terrace and Jacuzzi
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Futón
Capacidad: 2
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
6
Habitación de lujo, 1 cama de matrimonio grande, vistas al jardín
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
484 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
5
Habitación de lujo, 1 cama de matrimonio grande, bañera de hidromasaje, en la zona del jardín
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
484 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
7
Habitación Premium, 1 cama de matrimonio grande, bañera de hidromasaje, vistas a la piscina
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
323 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privadoBañera de hidromasaje privada
5
Apartamento estándar, 1 cama de matrimonio con sofá cama, vistas a la piscina
Detalles de la oferta
1 Cama Doble Grande
y 1 Sofá Cama
Capacidad: 2
646 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Cocina
4
Habitación Premium, balcón, vistas a la piscina
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
323 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
1
Apartamento superior
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 2
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
5
Habitación Deluxe, 1 cama de matrimonio grande
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
322 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
6
Apartamento, terraza
Detalles de la oferta
1 Cama Doble Grande
y 1 Sofá Cama
Capacidad: 3
646 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Cocina
3
Habitación Premium, terraza, vistas a la piscina
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
269 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
1
Apartment Premium with Jacuzzi
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Futón
Capacidad: 2
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
Reseñas de los huéspedes
8.2
Muy bueno
Basado en 1931 comentarios verificados
¿Quién se queda aquí?
Pareja
50%
Familia
36%
Grupo
12%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En XscapeTulum, los viajeros elogian los exuberantes jardines, el relajante área de piscina y, en general, a un personal amable, al tiempo que destacan su ubicación céntrica que permite ir caminando a varios lugares. Sin embargo, las desventajas recurrentes incluyen el ruido de la calle y la limpieza, el mantenimiento y la fiabilidad general de algunas instalaciones, que son inconsistentes.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En XscapeTulum, los viajeros elogian los exuberantes jardines, el relajante área de piscina y, en general, a un personal amable, al tiempo que destacan su ubicación céntrica que permite ir caminando a varios lugares. Sin embargo, las desventajas recurrentes incluyen el ruido de la calle y la limpieza, el mantenimiento y la fiabilidad general de algunas instalaciones, que son inconsistentes.
Llegar a la playa lleva tiempo y los taxis son considerados costosos. Las habitaciones suelen ser espaciosas y tienen una decoración rústica y minimalista (a menudo sin televisión ni teléfono), mientras que varias reseñas mencionan una conexión Wi-Fi débil, baja presión de agua y bañeras de hidromasaje que no alcanzan la temperatura adecuada. Algunos huéspedes informaron sobre una respuesta deficiente a los problemas y preocupaciones relacionadas con el servicio de limpieza o la seguridad. Espere un oasis de jardín relajante cerca del pueblo, con algunas concesiones en cuanto a pulido y consistencia.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Se elogian los exuberantes jardines y la agradable piscina, y la propiedad ofrece alquiler de bicicletas y scooters. Varias reseñas indican que las bañeras de hidromasaje en las habitaciones o en el exterior no alcanzan la temperatura del agua adecuada.
Reseñas de huéspedes relacionadas
8
Landon
20 sept 2025
·
Se alojó 3 noches
The wait staff was excellent. We stayed in the jacuzzi garden room…was more like a cold tub. All of downtown Tulum was within walking distance. Good selection of restaurants within a half mile.
The wait staff was excellent. We stayed in the jacuzzi garden room…was more like a cold tub. All of downtown Tulum was within walking distance. Good selection of restaurants within a half mile.
10
Vilena
25 ago 2022
·
Se alojó 3 noches
I picked the hotel on my way to Tulum, didn’t have a lot of time to look for one, this one and some others were my options and I decided to get this one, close to the Center of tulum, but not quite on the Main Street, so I wanted to be a little quiet and close to everything. And the hotel looked nice on the pictures, however when I arrived, it was even better in real life! Pickers did not do the justice. Very beautiful and nice pool and clean and lots of plants! Just looked gorgeous! The restaurant in the hotel is amazing, great look and food was outstanding! Service was so good! Enrique was great, the bartender! We asked him to be the best margaritas in town, since we strangled to find a good one while we were in Mexico, and he made the best one from whole trip! Thanks to him! Very nice guy! The breakfast was great! I literally wanted to try everything on the menu since everything we ordered was great! The atmosphere was awesome…we didn’t want to leave the hotel, but due to many things we wanted to see in tulum, we had to leave the hotel to do other things! The waitress in the morning was very nice! I don’t know her name, but she worked on the morning for breakfast! I’ll be back to this awesome hotel! We felt safe on that area. Also big thanks to the concierge guys: Brian and Jafeth! They were very nice and told us where to go and what to visit, all recommendations were great! Thanks again to everyone and We will be back!
I picked the hotel on my way to Tulum, didn’t have a lot of time to look for one, this one and some others were my options and I decided to get this one, close to the Center of tulum, but not quite on the Main Street, so I wanted to be a little quiet and close to everything. And the hotel looked nice on the pictures, however when I arrived, it was even better in real life! Pickers did not do the justice. Very beautiful and nice pool and clean and lots of plants! Just looked gorgeous! The restaurant in the hotel is amazing, great look and food was outstanding! Service was so good! Enrique was great, the bartender! We asked him to be the best margaritas in town, since we strangled to find a good one while we were in Mexico, and he made the best one from whole trip! Thanks to him! Very nice guy! The breakfast was great! I literally wanted to try everything on the menu since everything we ordered was great! The atmosphere was awesome…we didn’t want to leave the hotel, but due to many things we wanted to see in tulum, we had to leave the hotel to do other things! The waitress in the morning was very nice! I don’t know her name, but she worked on the morning for breakfast! I’ll be back to this awesome hotel! We felt safe on that area. Also big thanks to the concierge guys: Brian and Jafeth! They were very nice and told us where to go and what to visit, all recommendations were great! Thanks again to everyone and We will be back!
10
Hayleigh Lynn
8 mar 2023
·
10 stars absolutely! Stayed for 5 perfect nights, room was always clean and had great sleeps, we enoyed the personal bath once you figure out the water it is great ! The hotel is close to main strip with lots of restaurants and shops, ask staff about near by cenotes and lagoons! The people here are exceptional! Always eager to help with a big smile! Beatrice and “EL” at the cafe are phenomenal people and the food is incredible, would come back again and would definitely recommend! Thank you Xscape for an unforgettable experience, we loved visiting Tulum ❤️
10 stars absolutely! Stayed for 5 perfect nights, room was always clean and had great sleeps, we enoyed the personal bath once you figure out the water it is great ! The hotel is close to main strip with lots of restaurants and shops, ask staff about near by cenotes and lagoons! The people here are exceptional! Always eager to help with a big smile! Beatrice and “EL” at the cafe are phenomenal people and the food is incredible, would come back again and would definitely recommend! Thank you Xscape for an unforgettable experience, we loved visiting Tulum ❤️
10
Luis
21 may 2025
·
Se alojó 1 noche
Spuer nice courtyard area w pool and nice spacious tooms
Spuer nice courtyard area w pool and nice spacious tooms
10
Aneesa
31 mar 2025
·
Se alojó 4 noches
Beautiful gardens and relaxing vibe
Beautiful gardens and relaxing vibe
10
Mackenzie
4 ene 2024
·
Se alojó 1 noche
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
10
Bruce
17 nov 2024
·
Se alojó 7 noches
This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
8
Caroline
12 mar 2024
·
Se alojó 3 noches
Petit hôtel sympa avec un bel exterieur. Chambre plutôt propre (aux standards mexicains). Personnel très gentil. Location de vélos et scooters dans l'hôtel, très pratique et prix raisonnables. Par contre la pression dans la douche est vraiment très faible, impossible pour une personne avec des cheveux un peu longs de se les laver.
Petit hôtel sympa avec un bel exterieur. Chambre plutôt propre (aux standards mexicains). Personnel très gentil. Location de vélos et scooters dans l'hôtel, très pratique et prix raisonnables. Par contre la pression dans la douche est vraiment très faible, impossible pour une personne avec des cheveux un peu longs de se les laver.
4
Brittany
6 ene 2025
·
Se alojó 5 noches
I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
4
Jacob
18 ene 2022
·
Se alojó 4 noches
This review is completely about hotel management. They sell the bath, like a jacuzzi, yet there is not enough warm water to fill the damn thing. So, They falsely advertise. You know this is Mexico and even if you report the problem not much they will do. All I can do is write a review so you don't make the same mistake. I paid $1330 for the their best room(!) don't make the same mistake, believe the reviews written above, and just do not pay more than $99 for a room. I ended up staying in the room because I had no choice. Even the front desk agreed, Jacuzzi is not working and the owner is not doing anything about it. (!) Do yourself a favor and go for cheaper options. Even if it is Tulum, this is Mexico, not Ibiza nor Vegas, or St Tropez. Best of luck with your stay. Mr. Lennon, you are an awful Manager. It is a crime to not honor what you advertise. Meanwhile, I appreciate hotels.com trying to do the best they can to resolve the issue. All in all, this is a 0/5. One more note if you rent a scooter make sure there is gas in it. (!)
This review is completely about hotel management. They sell the bath, like a jacuzzi, yet there is not enough warm water to fill the damn thing. So, They falsely advertise. You know this is Mexico and even if you report the problem not much they will do. All I can do is write a review so you don't make the same mistake. I paid $1330 for the their best room(!) don't make the same mistake, believe the reviews written above, and just do not pay more than $99 for a room. I ended up staying in the room because I had no choice. Even the front desk agreed, Jacuzzi is not working and the owner is not doing anything about it. (!) Do yourself a favor and go for cheaper options. Even if it is Tulum, this is Mexico, not Ibiza nor Vegas, or St Tropez. Best of luck with your stay. Mr. Lennon, you are an awful Manager. It is a crime to not honor what you advertise. Meanwhile, I appreciate hotels.com trying to do the best they can to resolve the issue. All in all, this is a 0/5. One more note if you rent a scooter make sure there is gas in it. (!)
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las opiniones son diversas: muchos huéspedes encontraron las habitaciones y las áreas comunes limpias, mientras que otros informaron sobre pisos polvorientos, baños sucios, ropa de cama manchada u olorosa, y ocasionales insectos.
Reseñas de huéspedes relacionadas
10
GAbriel
28 oct 2024
·
Se alojó 1 noche
Llegamos para las media noche. El check in fue muy rápido. La habitación fue muy cómoda, limpia y silenciosa. Nos despertamos temprano por un compromiso. Pero el tiempo que estuvimos ahí estuvo todo estuvo perfecto.
Llegamos para las media noche. El check in fue muy rápido. La habitación fue muy cómoda, limpia y silenciosa. Nos despertamos temprano por un compromiso. Pero el tiempo que estuvimos ahí estuvo todo estuvo perfecto.
10
LiLiane
27 dic 2023
·
Se alojó 1 noche
***I stayed in room X1. The reason why I booked the suite is because of the Jacuzzi. Didn’t realize how big it was until front desk took me to the room. It literally fits about seven adults. It was insane and I was super happy. I booked this room!!! *** I love the property. The staff are super nice, and extremely thoughtful. The pool guy took all his belongings out-of-the-way just so I can get a picture of the pool when he was working on it. Franco and Mario in the restaurant are wonderful. Ivanna at the frint desknis super sweet and full of recommendations. Her how I had to go to reception the evening before to ask for two pillowcases. Only to realize the stinging mildew smell was coming from my pillow and not the pillowcases. She was modified and contacted her supervisor straight away. ***If you are the property owner or manager reading this review, please FiIX the side door in X1. I told the evening reception that my door, although is locked…still opens when you pull the door knob. She told me not to worry, and I should be safe. I slept without incident…but still fix the door. My room was spaciius. Honestly, it was difficult trying to decide which rooms to book here; as they are alll unique!!! I am coming back to do the apartment and rooms w/ rooftop terrace. There is a sushi restaurant, a garden, dining area, and pool. Ask front sesk for pool towels.
***I stayed in room X1. The reason why I booked the suite is because of the Jacuzzi. Didn’t realize how big it was until front desk took me to the room. It literally fits about seven adults. It was insane and I was super happy. I booked this room!!! *** I love the property. The staff are super nice, and extremely thoughtful. The pool guy took all his belongings out-of-the-way just so I can get a picture of the pool when he was working on it. Franco and Mario in the restaurant are wonderful. Ivanna at the frint desknis super sweet and full of recommendations. Her how I had to go to reception the evening before to ask for two pillowcases. Only to realize the stinging mildew smell was coming from my pillow and not the pillowcases. She was modified and contacted her supervisor straight away. ***If you are the property owner or manager reading this review, please FiIX the side door in X1. I told the evening reception that my door, although is locked…still opens when you pull the door knob. She told me not to worry, and I should be safe. I slept without incident…but still fix the door. My room was spaciius. Honestly, it was difficult trying to decide which rooms to book here; as they are alll unique!!! I am coming back to do the apartment and rooms w/ rooftop terrace. There is a sushi restaurant, a garden, dining area, and pool. Ask front sesk for pool towels.
4
Yug
20 abr 2025
·
Se alojó 2 noches
It was worse. Very dirty property. Dust all around on the floor,your feet will turn black with dust. The Bathroom was even worst. Dirty & the toilet bowl filthy. They had some strange pee coloured liquid in the flush. Bad showers too. Dirty sink as well. Avoid this hotel at all cost. Look for other options. They even breached privacy by coming inside the room for room service although we mentioned we don't want service as the luggage was spread out & open. Overall poor experience. They don't seem to care, the manager looked inexperienced & did not do anything about the complaints.
It was worse. Very dirty property. Dust all around on the floor,your feet will turn black with dust. The Bathroom was even worst. Dirty & the toilet bowl filthy. They had some strange pee coloured liquid in the flush. Bad showers too. Dirty sink as well. Avoid this hotel at all cost. Look for other options. They even breached privacy by coming inside the room for room service although we mentioned we don't want service as the luggage was spread out & open. Overall poor experience. They don't seem to care, the manager looked inexperienced & did not do anything about the complaints.
2
muriel
12 feb 2024
·
Se alojó 3 noches
Plus jamais cet hôtel. Ayant eu un problème de Clim on nous a changé de chambre. Et quelle chambre !! Vielle, cachée au fin fond de l’hôtel. Robinet cassé, draps tachés et serviettes de toilettes trouées. On aurait dit la chambre du gardien. Même pas un mot d’excuse. C’est honteux de proposer cette chambre
Plus jamais cet hôtel. Ayant eu un problème de Clim on nous a changé de chambre. Et quelle chambre !! Vielle, cachée au fin fond de l’hôtel. Robinet cassé, draps tachés et serviettes de toilettes trouées. On aurait dit la chambre du gardien. Même pas un mot d’excuse. C’est honteux de proposer cette chambre
2
R Lalit
24 feb 2025
·
Se alojó 3 noches
This hotel was super pathetic! Cockroaches and insects inside the room, bathroom is dirty and there is no view from balcony as there are lot of overgrown plants! The wifi was broken for first 2 days i arrived, dont come here if you dont wanna ruin your tulum holidays! Only the receptionist was helpfull
This hotel was super pathetic! Cockroaches and insects inside the room, bathroom is dirty and there is no view from balcony as there are lot of overgrown plants! The wifi was broken for first 2 days i arrived, dont come here if you dont wanna ruin your tulum holidays! Only the receptionist was helpfull
10
Amy
1 ene 2023
·
Se alojó 19.352 noches
We had a fantastic stay at Xscape Tulum. Our room was lovely and very clean, the hotel location was a short walk to the main strip of shops and restaurants, the staff were all very friendly and helpful and the restaurant Casa Mia had delicious food and cocktails. Would really recommend this hotel to anyone hoping to have a relaxing stay in Tulum in a close location to the busy centre.
We had a fantastic stay at Xscape Tulum. Our room was lovely and very clean, the hotel location was a short walk to the main strip of shops and restaurants, the staff were all very friendly and helpful and the restaurant Casa Mia had delicious food and cocktails. Would really recommend this hotel to anyone hoping to have a relaxing stay in Tulum in a close location to the busy centre.
10
María Isabel
18 nov 2024
·
Se alojó 1 noche
La habitación increíblemente fantástica, preciosa, cómoda, limpia. Sin tacha
La habitación increíblemente fantástica, preciosa, cómoda, limpia. Sin tacha
8
Elizabeth
11 dic 2024
·
Staff very friendly. Place very clean. Quiet and relaxing atmosphere. Restaurants have great food.
Staff very friendly. Place very clean. Quiet and relaxing atmosphere. Restaurants have great food.
4
Michelle
12 dic 2024
·
Se alojó 1 noche
The fridge was unplugged when i got in the room, the key to unlock thr door was sticking. The drapes are hung with actual zip ties. There is no tv in the rooms, the "hot tub" is flithy and outside the door to the room where anyone can walk by. The pillows have weird black spots on them. The sheets are not clean, or something is stuck on, like glue had been dumped. There is the most annoying wicker headboard full of dust and cobwebs, and is annoyingly loud if you move the slightly bit.do not recommend.
The fridge was unplugged when i got in the room, the key to unlock thr door was sticking. The drapes are hung with actual zip ties. There is no tv in the rooms, the "hot tub" is flithy and outside the door to the room where anyone can walk by. The pillows have weird black spots on them. The sheets are not clean, or something is stuck on, like glue had been dumped. There is the most annoying wicker headboard full of dust and cobwebs, and is annoyingly loud if you move the slightly bit.do not recommend.
4
Brittany
6 ene 2025
·
Se alojó 5 noches
I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones suelen ser espaciosas y cómodas, con una decoración rústica y minimalista (a menudo sin televisión ni teléfono), mientras que varias reseñas mencionan una conexión Wi-Fi débil, baja presión de agua, ruido de locales o tráfico cercanos y algunos problemas de mantenimiento o seguridad.
Reseñas de huéspedes relacionadas
2
Dlo
14 ene 2022
·
Se alojó 2 noches
Walls our paper thin so you can hear everyone talking in their rooms and the hallway. Music stays pumping until 3-4am so be prepared for little to no quality sleep. Internet worked for about 1 hour after check-in and then completely failed the rest of the stay. Had to go down to pool area to get decent connection. The reviews on this are so inflated - I believe they pay bots or customers to make you think it's rated 9+. Manager was horrendously unhelpful and totally smug when I passed on this feedback. I checked out on Jan 3rd in the morning and he was the manager at that time. Words cannot express how useless he was to rectify any of my concerns. What a waste of money.
Walls our paper thin so you can hear everyone talking in their rooms and the hallway. Music stays pumping until 3-4am so be prepared for little to no quality sleep. Internet worked for about 1 hour after check-in and then completely failed the rest of the stay. Had to go down to pool area to get decent connection. The reviews on this are so inflated - I believe they pay bots or customers to make you think it's rated 9+. Manager was horrendously unhelpful and totally smug when I passed on this feedback. I checked out on Jan 3rd in the morning and he was the manager at that time. Words cannot express how useless he was to rectify any of my concerns. What a waste of money.
6
Julia
5 nov 2024
·
Se alojó 1 noche
Günstige Unterkunft. Für eine Nacht ok. Die Außenanlage ist schön und sauber angelegt. Das Zimmer ist einfach eingerichtet. Ohne Fön und Fernseher, aber mit Klimaanlage. Man hört Nachts die Straßenhunde und die vorbeifahrenden Autos.
Günstige Unterkunft. Für eine Nacht ok. Die Außenanlage ist schön und sauber angelegt. Das Zimmer ist einfach eingerichtet. Ohne Fön und Fernseher, aber mit Klimaanlage. Man hört Nachts die Straßenhunde und die vorbeifahrenden Autos.
6
Catherine
1 feb 2025
·
Musique trop forte juste en bas de notre chambre d'hôtel. On aurait pu nous avertir, nous avions hâte d'aller nous reposer ailleurs...
Musique trop forte juste en bas de notre chambre d'hôtel. On aurait pu nous avertir, nous avions hâte d'aller nous reposer ailleurs...
10
Luis
21 may 2025
·
Se alojó 1 noche
Spuer nice courtyard area w pool and nice spacious tooms
Spuer nice courtyard area w pool and nice spacious tooms
8
Tiffany
6 dic 2023
·
Se alojó 3 noches
The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank.
The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank.
10
Mostafa Kamal
27 nov 2022
·
Se alojó 1 noche
Sehr ruhig und nicht weit von dir Stadt, ich werde wieder hin gehen! Zimmer ist richtig groß und bequem und günstig Vergleich mit andren Hotels !
Sehr ruhig und nicht weit von dir Stadt, ich werde wieder hin gehen! Zimmer ist richtig groß und bequem und günstig Vergleich mit andren Hotels !
6
Kim
18 dic 2022
·
Se alojó 2 noches
The staff are really friendly and helpful. This hotel is on a very busy street and we unfortunately had a room that was streetside. Traffic started at 5am and was LOUD. The room is bare bones , no drinking water unless you purchase. The door only has a push lock and no deadbolt, so not very secure. The pool is nice and clean and grounds are nice. Not a bad place for 1 night but wouldn't do an extended stay here.
The staff are really friendly and helpful. This hotel is on a very busy street and we unfortunately had a room that was streetside. Traffic started at 5am and was LOUD. The room is bare bones , no drinking water unless you purchase. The door only has a push lock and no deadbolt, so not very secure. The pool is nice and clean and grounds are nice. Not a bad place for 1 night but wouldn't do an extended stay here.
10
Bruce
17 nov 2024
·
Se alojó 7 noches
This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
8
Caroline
12 mar 2024
·
Se alojó 3 noches
Petit hôtel sympa avec un bel exterieur. Chambre plutôt propre (aux standards mexicains). Personnel très gentil. Location de vélos et scooters dans l'hôtel, très pratique et prix raisonnables. Par contre la pression dans la douche est vraiment très faible, impossible pour une personne avec des cheveux un peu longs de se les laver.
Petit hôtel sympa avec un bel exterieur. Chambre plutôt propre (aux standards mexicains). Personnel très gentil. Location de vélos et scooters dans l'hôtel, très pratique et prix raisonnables. Par contre la pression dans la douche est vraiment très faible, impossible pour une personne avec des cheveux un peu longs de se les laver.
4
Henry
8 ene 2025
·
Se alojó 1 noche
Outdated, no TV and interior not safe. I had requested first floor, I received a confirmation but ended on the 3rd floor with stairs!
Outdated, no TV and interior not safe. I had requested first floor, I received a confirmation but ended on the 3rd floor with stairs!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
Muchos huéspedes destacan al personal amable y servicial y al rápido proceso de registro de entrada, pero las quejas recurrentes mencionan una respuesta deficiente a los problemas, falta de comunicación, violaciones de la privacidad y artículos posiblemente extraviados.
Reseñas de huéspedes relacionadas
10
Elizabeth
30 jun 2023
·
Se alojó 2 noches
We booked Xscape last minute and we’re not disappointed. The best part by far was the staff, size of rooms and walking distance downtown. Downtown has way better local food options than the hotel strip. They also rent scooters which is a must. We will be back!
We booked Xscape last minute and we’re not disappointed. The best part by far was the staff, size of rooms and walking distance downtown. Downtown has way better local food options than the hotel strip. They also rent scooters which is a must. We will be back!
2
Dlo
14 ene 2022
·
Se alojó 2 noches
Walls our paper thin so you can hear everyone talking in their rooms and the hallway. Music stays pumping until 3-4am so be prepared for little to no quality sleep. Internet worked for about 1 hour after check-in and then completely failed the rest of the stay. Had to go down to pool area to get decent connection. The reviews on this are so inflated - I believe they pay bots or customers to make you think it's rated 9+. Manager was horrendously unhelpful and totally smug when I passed on this feedback. I checked out on Jan 3rd in the morning and he was the manager at that time. Words cannot express how useless he was to rectify any of my concerns. What a waste of money.
Walls our paper thin so you can hear everyone talking in their rooms and the hallway. Music stays pumping until 3-4am so be prepared for little to no quality sleep. Internet worked for about 1 hour after check-in and then completely failed the rest of the stay. Had to go down to pool area to get decent connection. The reviews on this are so inflated - I believe they pay bots or customers to make you think it's rated 9+. Manager was horrendously unhelpful and totally smug when I passed on this feedback. I checked out on Jan 3rd in the morning and he was the manager at that time. Words cannot express how useless he was to rectify any of my concerns. What a waste of money.
10
Jorge
30 ene 2022
·
Se alojó 3 noches
Wonderful staff; the staff went the extra mile to make our stay pleasant, enjoyable and comfortable. Specially the reception and the restaurant staff.
Wonderful staff; the staff went the extra mile to make our stay pleasant, enjoyable and comfortable. Specially the reception and the restaurant staff.
6
William Russell
2 oct 2024
·
Se alojó 4 noches
We were booked for four days, we left after three. One day we returned after exploring to find the housekeeper took all our loose pesos, assuming it was theirs? The bathroom window could not be locked, which made us feel unsafe. When it rained, the water built up by our door and came into the room. The third night, a family checked into the room next to us with loud children, and a baby who screamed like a car alarm. The noise continued the next morning, and we wanted to escape! The front desk ignored our dissatisfaction and complaints and charged us for the next day anyway.
We were booked for four days, we left after three. One day we returned after exploring to find the housekeeper took all our loose pesos, assuming it was theirs? The bathroom window could not be locked, which made us feel unsafe. When it rained, the water built up by our door and came into the room. The third night, a family checked into the room next to us with loud children, and a baby who screamed like a car alarm. The noise continued the next morning, and we wanted to escape! The front desk ignored our dissatisfaction and complaints and charged us for the next day anyway.
4
Yug
20 abr 2025
·
Se alojó 2 noches
It was worse. Very dirty property. Dust all around on the floor,your feet will turn black with dust. The Bathroom was even worst. Dirty & the toilet bowl filthy. They had some strange pee coloured liquid in the flush. Bad showers too. Dirty sink as well. Avoid this hotel at all cost. Look for other options. They even breached privacy by coming inside the room for room service although we mentioned we don't want service as the luggage was spread out & open. Overall poor experience. They don't seem to care, the manager looked inexperienced & did not do anything about the complaints.
It was worse. Very dirty property. Dust all around on the floor,your feet will turn black with dust. The Bathroom was even worst. Dirty & the toilet bowl filthy. They had some strange pee coloured liquid in the flush. Bad showers too. Dirty sink as well. Avoid this hotel at all cost. Look for other options. They even breached privacy by coming inside the room for room service although we mentioned we don't want service as the luggage was spread out & open. Overall poor experience. They don't seem to care, the manager looked inexperienced & did not do anything about the complaints.
6
Ana Karen
9 jun 2024
·
Se alojó 2 noches
Más honestidad del personal, tomaron un objeto y no lo devolvieron :(
Más honestidad del personal, tomaron un objeto y no lo devolvieron :(
2
krista
9 dic 2024
·
Se alojó 1 noche
I am stranded in Toronto. Could not make it into Tulum today. I sent a message to the property and they didn’t even bother to respond. So I guess my reservation meant nothing to them, they are happy to keep the money while I am stuck missing out on my vacation.
I am stranded in Toronto. Could not make it into Tulum today. I sent a message to the property and they didn’t even bother to respond. So I guess my reservation meant nothing to them, they are happy to keep the money while I am stuck missing out on my vacation.
10
Damian
11 ene 2025
·
Se alojó 2 noches
El hotel me pareció increíble, tranquilo, sus áreas verdes bien cuidadas y la zona de alberca limpia. El check in fue super rápido y la habitación me resulto super acogedora. El personal muy amable y dispuesto a atender dudas y dar apoyo si uno requiere de alguna sugerencia. Muy buen hospedaje.
El hotel me pareció increíble, tranquilo, sus áreas verdes bien cuidadas y la zona de alberca limpia. El check in fue super rápido y la habitación me resulto super acogedora. El personal muy amable y dispuesto a atender dudas y dar apoyo si uno requiere de alguna sugerencia. Muy buen hospedaje.
10
Monica
29 mar 2024
·
Se alojó 2 noches
Xscape hotel is a beautiful place to be when visiting Tulum, the comfort and design of the buildings, gardens and pool makes it a very inviting and pleasurable. Diana and Valeria the Reception Desk employees went above and beyond trying to help us make our stay more enjoyable, they gave us great suggestions on where to go, gave us a useful map when we rented a couple of their rental bikes to enjoy visiting the town. They also gave us the option to leave our belongings on our last day after we check out. Upon our arrival back,we were able to use the pool and later have access to a full bathroom,so we could freshen up and continue our trip to our next location. Their friendliness, knowledge and willingness to help us was truly appreciated. We will for sure be back to Xscape Tulum
Xscape hotel is a beautiful place to be when visiting Tulum, the comfort and design of the buildings, gardens and pool makes it a very inviting and pleasurable. Diana and Valeria the Reception Desk employees went above and beyond trying to help us make our stay more enjoyable, they gave us great suggestions on where to go, gave us a useful map when we rented a couple of their rental bikes to enjoy visiting the town. They also gave us the option to leave our belongings on our last day after we check out. Upon our arrival back,we were able to use the pool and later have access to a full bathroom,so we could freshen up and continue our trip to our next location. Their friendliness, knowledge and willingness to help us was truly appreciated. We will for sure be back to Xscape Tulum
8
JOSE LUIS ACOSTA
26 ene 2025
·
Se alojó 2 noches
Buena atencion, servicio rapido en recepcion y restaurante. Comodo y seguro
Buena atencion, servicio rapido en recepcion y restaurante. Comodo y seguro
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Es conveniente para ir caminando a Tulum Centro y a restaurantes locales, aunque la calle inmediata puede ser irregular y hay tráfico cerca; llegar a la playa lleva tiempo y los taxis son costosos.
Reseñas de huéspedes relacionadas
8
Landon
20 sept 2025
·
Se alojó 3 noches
The wait staff was excellent. We stayed in the jacuzzi garden room…was more like a cold tub. All of downtown Tulum was within walking distance. Good selection of restaurants within a half mile.
The wait staff was excellent. We stayed in the jacuzzi garden room…was more like a cold tub. All of downtown Tulum was within walking distance. Good selection of restaurants within a half mile.
10
Edwin
19 jul 2024
·
Se alojó 1 noche
Beautiful property, matched the Tulum vibe we all imagine. Area surrounding is very local, but it is conveniently located to the center of town. Staff was exceptional!
Beautiful property, matched the Tulum vibe we all imagine. Area surrounding is very local, but it is conveniently located to the center of town. Staff was exceptional!
10
Mackenzie
4 ene 2024
·
Se alojó 1 noche
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
6
Svetlana
5 ene 2025
·
Se alojó 4 noches
Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town
Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town
8
Marco
13 ene 2025
·
Se alojó 1 noche
Bom hotel, mas um pouco caro para o que oferece. Nosso quarto dava de frente para a piscina, mas as plantas do canteiro da varanda estão tao altas que nao tem vista alguma. Frustrante. Chegamos um pouco antes do horário do check-in, mesmo assim só liberaram o quarto 20 minutos após as 15h. A rua do hotel é um pouco insegura.
Bom hotel, mas um pouco caro para o que oferece. Nosso quarto dava de frente para a piscina, mas as plantas do canteiro da varanda estão tao altas que nao tem vista alguma. Frustrante. Chegamos um pouco antes do horário do check-in, mesmo assim só liberaram o quarto 20 minutos após as 15h. A rua do hotel é um pouco insegura.
10
Amy
1 ene 2023
·
Se alojó 19.352 noches
We had a fantastic stay at Xscape Tulum. Our room was lovely and very clean, the hotel location was a short walk to the main strip of shops and restaurants, the staff were all very friendly and helpful and the restaurant Casa Mia had delicious food and cocktails. Would really recommend this hotel to anyone hoping to have a relaxing stay in Tulum in a close location to the busy centre.
We had a fantastic stay at Xscape Tulum. Our room was lovely and very clean, the hotel location was a short walk to the main strip of shops and restaurants, the staff were all very friendly and helpful and the restaurant Casa Mia had delicious food and cocktails. Would really recommend this hotel to anyone hoping to have a relaxing stay in Tulum in a close location to the busy centre.
8
Andrew
29 dic 2022
·
Se alojó 19.349 noches
Well located, good value, friendly staff! would reccomend!
Well located, good value, friendly staff! would reccomend!
8
Melissa
13 dic 2022
·
Se alojó 5 noches
The hotel itself is beautiful, and the staff was very helpful, especially with organizing logistics. The restaurant food is decent, and the pool is beautiful The downsides - the bed was not very comfortable, and there is A LOT of construction happening in this area of town at this time. This can be quite noisy. In addition, the main road of Tulum is nearby, and there are a lot of very loud trucks that pass by at all hours It's about a 40 minute walk from the beach; there are taxis but they are very overpriced. There are bikes that can get you there, though they are one-speed and pretty heavy. All of this would apply to any hotel in this part of town though! It's something I wish I had known beforehand though
The hotel itself is beautiful, and the staff was very helpful, especially with organizing logistics. The restaurant food is decent, and the pool is beautiful The downsides - the bed was not very comfortable, and there is A LOT of construction happening in this area of town at this time. This can be quite noisy. In addition, the main road of Tulum is nearby, and there are a lot of very loud trucks that pass by at all hours It's about a 40 minute walk from the beach; there are taxis but they are very overpriced. There are bikes that can get you there, though they are one-speed and pretty heavy. All of this would apply to any hotel in this part of town though! It's something I wish I had known beforehand though
10
Marika
28 dic 2024
·
Se alojó 4 noches
Walking distance to Tulum Centro. 7 eleven, very cute cafe and many dining nearby. Very friendly receptionist.
Walking distance to Tulum Centro. 7 eleven, very cute cafe and many dining nearby. Very friendly receptionist.
4
Brittany
6 ene 2025
·
Se alojó 5 noches
I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
El restaurante del hotel es elogiado con frecuencia por su comida y bebida sabrosas y por su personal atento, pero algunos huéspedes encontraron el desayuno básico o caro, y pocos dijeron que no era bueno.
Reseñas de huéspedes relacionadas
10
Vilena
25 ago 2022
·
Se alojó 3 noches
I picked the hotel on my way to Tulum, didn’t have a lot of time to look for one, this one and some others were my options and I decided to get this one, close to the Center of tulum, but not quite on the Main Street, so I wanted to be a little quiet and close to everything. And the hotel looked nice on the pictures, however when I arrived, it was even better in real life! Pickers did not do the justice. Very beautiful and nice pool and clean and lots of plants! Just looked gorgeous! The restaurant in the hotel is amazing, great look and food was outstanding! Service was so good! Enrique was great, the bartender! We asked him to be the best margaritas in town, since we strangled to find a good one while we were in Mexico, and he made the best one from whole trip! Thanks to him! Very nice guy! The breakfast was great! I literally wanted to try everything on the menu since everything we ordered was great! The atmosphere was awesome…we didn’t want to leave the hotel, but due to many things we wanted to see in tulum, we had to leave the hotel to do other things! The waitress in the morning was very nice! I don’t know her name, but she worked on the morning for breakfast! I’ll be back to this awesome hotel! We felt safe on that area. Also big thanks to the concierge guys: Brian and Jafeth! They were very nice and told us where to go and what to visit, all recommendations were great! Thanks again to everyone and We will be back!
I picked the hotel on my way to Tulum, didn’t have a lot of time to look for one, this one and some others were my options and I decided to get this one, close to the Center of tulum, but not quite on the Main Street, so I wanted to be a little quiet and close to everything. And the hotel looked nice on the pictures, however when I arrived, it was even better in real life! Pickers did not do the justice. Very beautiful and nice pool and clean and lots of plants! Just looked gorgeous! The restaurant in the hotel is amazing, great look and food was outstanding! Service was so good! Enrique was great, the bartender! We asked him to be the best margaritas in town, since we strangled to find a good one while we were in Mexico, and he made the best one from whole trip! Thanks to him! Very nice guy! The breakfast was great! I literally wanted to try everything on the menu since everything we ordered was great! The atmosphere was awesome…we didn’t want to leave the hotel, but due to many things we wanted to see in tulum, we had to leave the hotel to do other things! The waitress in the morning was very nice! I don’t know her name, but she worked on the morning for breakfast! I’ll be back to this awesome hotel! We felt safe on that area. Also big thanks to the concierge guys: Brian and Jafeth! They were very nice and told us where to go and what to visit, all recommendations were great! Thanks again to everyone and We will be back!
10
Jorge
30 ene 2022
·
Se alojó 3 noches
Wonderful staff; the staff went the extra mile to make our stay pleasant, enjoyable and comfortable. Specially the reception and the restaurant staff.
Wonderful staff; the staff went the extra mile to make our stay pleasant, enjoyable and comfortable. Specially the reception and the restaurant staff.
8
Obdulia
22 dic 2024
·
Se alojó 3 noches
Tienen pocas opciones para comer, los paquetes de desayuno son caros, es mejor búscar opciones fuera. Las opciones individuales son muy básicas, no hay una correlación entre calidad y precio
Tienen pocas opciones para comer, los paquetes de desayuno son caros, es mejor búscar opciones fuera. Las opciones individuales son muy básicas, no hay una correlación entre calidad y precio
8
Manuel
1 feb 2025
·
Se alojó 2 noches
Es un lugar muy ameno. El servicio de desayuno (los paquetes) y el de comida (Kukulcán roll y tacos de camarón) muy ricos!!
Es un lugar muy ameno. El servicio de desayuno (los paquetes) y el de comida (Kukulcán roll y tacos de camarón) muy ricos!!
10
Mackenzie
4 ene 2024
·
Se alojó 1 noche
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
6
Svetlana
5 ene 2025
·
Se alojó 4 noches
Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town
Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town
10
Amy
1 ene 2023
·
Se alojó 19.352 noches
We had a fantastic stay at Xscape Tulum. Our room was lovely and very clean, the hotel location was a short walk to the main strip of shops and restaurants, the staff were all very friendly and helpful and the restaurant Casa Mia had delicious food and cocktails. Would really recommend this hotel to anyone hoping to have a relaxing stay in Tulum in a close location to the busy centre.
We had a fantastic stay at Xscape Tulum. Our room was lovely and very clean, the hotel location was a short walk to the main strip of shops and restaurants, the staff were all very friendly and helpful and the restaurant Casa Mia had delicious food and cocktails. Would really recommend this hotel to anyone hoping to have a relaxing stay in Tulum in a close location to the busy centre.
8
Elizabeth
11 dic 2024
·
Staff very friendly. Place very clean. Quiet and relaxing atmosphere. Restaurants have great food.
Staff very friendly. Place very clean. Quiet and relaxing atmosphere. Restaurants have great food.
8
Melissa
13 dic 2022
·
Se alojó 5 noches
The hotel itself is beautiful, and the staff was very helpful, especially with organizing logistics. The restaurant food is decent, and the pool is beautiful The downsides - the bed was not very comfortable, and there is A LOT of construction happening in this area of town at this time. This can be quite noisy. In addition, the main road of Tulum is nearby, and there are a lot of very loud trucks that pass by at all hours It's about a 40 minute walk from the beach; there are taxis but they are very overpriced. There are bikes that can get you there, though they are one-speed and pretty heavy. All of this would apply to any hotel in this part of town though! It's something I wish I had known beforehand though
The hotel itself is beautiful, and the staff was very helpful, especially with organizing logistics. The restaurant food is decent, and the pool is beautiful The downsides - the bed was not very comfortable, and there is A LOT of construction happening in this area of town at this time. This can be quite noisy. In addition, the main road of Tulum is nearby, and there are a lot of very loud trucks that pass by at all hours It's about a 40 minute walk from the beach; there are taxis but they are very overpriced. There are bikes that can get you there, though they are one-speed and pretty heavy. All of this would apply to any hotel in this part of town though! It's something I wish I had known beforehand though
10
Ariane
26 may 2022
·
Se alojó 4 noches
Hôtel proche du centre ville mais dans un endroit calme. L’extérieur correspond parfaitement aux photos du site. Beaucoup de verdure et une très belle piscine. Il y a également un restaurant dans l’hôtel, qui propose beaucoup de spécialités et qui s’est adapté à nos demandes un peu spéciales lorsque nous sommes tombés malades. Grand merci à Carlos pour sa serviabilité !
Hôtel proche du centre ville mais dans un endroit calme. L’extérieur correspond parfaitement aux photos du site. Beaucoup de verdure et une très belle piscine. Il y a également un restaurant dans l’hôtel, qui propose beaucoup de spécialités et qui s’est adapté à nos demandes un peu spéciales lorsque nous sommes tombés malades. Grand merci à Carlos pour sa serviabilité !
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Guillermo erandi
30 may 2026
·
Se alojó 1 noche
La piscina estaba limpia, y me dejaron estar hasta las 10pm y la temperatura estaba ideal, la tina estaba limpia y con sales que estaban en el baño. Asi que disfrute mucho mi alojamiento. El personal muy amable y atento.
La piscina estaba limpia, y me dejaron estar hasta las 10pm y la temperatura estaba ideal, la tina estaba limpia y con sales que estaban en el baño. Asi que disfrute mucho mi alojamiento. El personal muy amable y atento.
2
MARIO
9 mar 2025
·
Se alojó 1 noche
No había agua en la habitación y nos cambiaron a otra con cama muy pequeña había pedido king size
No había agua en la habitación y nos cambiaron a otra con cama muy pequeña había pedido king size
10
Maria ileny
28 feb 2025
·
Se alojó 1 noche
Es un lugar muy relajante y es un lugar ecológico muy linda donde un puede descansar y relajarse del ruido 🔕
Es un lugar muy relajante y es un lugar ecológico muy linda donde un puede descansar y relajarse del ruido 🔕
10
Ana
23 feb 2025
·
Se alojó 2 noches
Todo estaba perfecto, solo que se mira todo para adentro, no hay privacidad
Todo estaba perfecto, solo que se mira todo para adentro, no hay privacidad
8
Manuel
1 feb 2025
·
Se alojó 2 noches
Es un lugar muy ameno. El servicio de desayuno (los paquetes) y el de comida (Kukulcán roll y tacos de camarón) muy ricos!!
Es un lugar muy ameno. El servicio de desayuno (los paquetes) y el de comida (Kukulcán roll y tacos de camarón) muy ricos!!
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 23:00
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-16: 34.127243030433654USD
- 2026-09-17: 35.5915996427536USD
- 2026-09-18: 35.5989575036335USD
- 2026-09-19: 35.534492484493256USD
- 2026-09-20: 35.534492484493256USD
- 2026-09-21: 34.11396998356819USD
- 2026-09-22: 36.1249755971241USD
- 2026-09-23: 36.51243998187065USD
- 2026-09-24: 37.96691241035461USD
- 2026-09-25: 36.51243998187065USD
- 2026-09-26: 37.897269961586USD
- 2026-09-27: 37.85005793310165USD
- 2026-09-28: 31.947525454196928USD
- 2026-09-29: 36.471990355129236USD
- 2026-09-30: 37.897269961586USD
- 2026-10-01: 36.51243998187065USD
- 2026-10-02: 37.897269961586USD
- 2026-10-03: 36.51243998187065USD
- 2026-10-04: 36.51243998187065USD
- 2026-10-05: 37.897269961586USD
- 2026-10-06: 36.1555257157135USD
- 2026-10-07: 37.897269961586USD
- 2026-10-08: 37.897269961586USD
- 2026-10-09: 37.897269961586USD
- 2026-10-10: 40.76269376104354USD
- 2026-10-11: 40.681212183551786USD
- 2026-10-12: 40.681212183551786USD
- 2026-10-13: 40.681212183551786USD
- 2026-10-14: 40.76269376104354USD
- 2026-10-15: 40.76269376104354USD
- 2026-10-16: 50.27509655513763USD
- 2026-10-17: 40.859670411224364USD
- 2026-10-18: 40.75274609075546USD
- 2026-10-19: 40.75274609075546USD
- 2026-10-20: 40.75274609075546USD
- 2026-10-21: 40.75274609075546USD
- 2026-10-22: 40.76269376104354USD
- 2026-10-23: 40.75274609075546USD
- 2026-10-24: 48.6012346508789USD
- 2026-10-25: 37.80772341548919USD
- 2026-10-26: 50.27509655513763USD
- 2026-10-27: 40.75274609075546USD
- 2026-10-28: 40.75274609075546USD
- 2026-10-29: 40.75274609075546USD
- 2026-10-30: 40.75274609075546USD
- 2026-10-31: NO DATA
- 2026-11-01: 40.67006483823776USD
- 2026-11-02: 50.27509655513763USD
- 2026-11-03: 40.76269376104354USD
- 2026-11-04: 40.76269376104354USD
- 2026-11-05: 40.76269376104354USD
- 2026-11-06: 40.75274609075546USD
- 2026-11-07: 44.80715292194366USD
- 2026-11-08: 40.75274609075546USD
- 2026-11-09: 40.75274609075546USD
- 2026-11-10: 40.76269376104354USD
- 2026-11-11: 40.76269376104354USD
- 2026-11-12: 40.75274609075546USD
- 2026-11-13: 40.75274609075546USD
- 2026-11-14: 40.75274609075546USD
- 2026-11-15: 40.75274609075546USD
- 2026-11-16: 48.6012346508789USD
La recepción permanece abierta en el siguiente horario:
- De lunes a domingo: de 07:30 a 21:00
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- El alojamiento cuenta con extintor.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Piscina disponible de 09:00 a 22:00.
- Desayuno a la carta: entre 8 y 15 USD por adulto; entre 8 y 15 USD por menor (precio aproximado)
- Transporte al aeropuerto: 130 USD por habitación solo ida
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Servicio de habitaciones
Mostrador turístico
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Servicio de masajes
Desayuno en la habitación
Habitación familiar
Actividades
Piscina
Jardín
Equitación
Piscina al aire libre
Bicycle Tour Information
Muebles de exterior
Pool (Seasonal Outdoor)
Servicios
Mostrador turístico
Servicio de limpieza
Caja fuerte
Alquiler de bicicletas
Consigna de equipajes
Zona para fumadores
Concierge Services
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Aparcamiento gratuito
Parking Onsite
Internet
WiFi gratuito