Holiday Inn Express Guadalajara Aeropuerto by IHG

Good location, great service and breakfast. Airport shuttle was an excellent service.

Solamente funcionaba un elevador y no había personal para ayudar con las maletas, adicional están trabajando en la avenida principal y se hacía varias horas para salir y entrar

Staff was extremely professional. Airport shuttle was punctual. Would totally stay there again.

The pool was dirty and cold water. The gym was great. Very professional staff and kind. Great location close to the airport.

Since we arrived at the airport More than 4 hours waiting for a shuttle

We chose this property because it was closer to the airport and advertised that shuttle service was available 24/7. We booked our rooms and when we checked in we were told the shuttle service was unavailable and already booked throughout most of the morning. We had to pay for taxis. Its a hotel we have stayed at before and has always been convenient and safe but I wish they could have more transportation options.

Todo bien, a excepción de que justo llegué a este hotel por el servicio de transportación al aeropuerto y resulta que no les alcanza para todos los huéspedes, me dijeron que ya estaba saturado en el horario en que yo lo ocupaba.

The parking area is a little questionable in regards to the back area very little lighting since we checked in very late. I like the gate the gentleman at the gate was wearing a black face cover right outside the gate which was very frightening so I would recommend the staff wear a company shirt or if they are cold wear a jacket with a visible logo and name tag that way guest are not taken by surprise. It ran out of paper so didn’t get a ticket but the lady up front was very helpful on how to fix the situation in the morning by just informing them when checking out.

LImited parking spaces , shares with another hotel and two popular restaurants.

The hotel rooms are outdated. The shuttle service was full, so we had to call a taxi provided by the hotel.

Ya nos habíamos quedado aquí varias veces por eso mismo elegimos este lugar pero esta vez, la limpieza del cuarto fue fatal , el espejo se veía que lo había limpiado, el zinc estaba lleno de pasta de dientes y pelos el piso del baño sucio nos dio miedo bañarnos. El cuarto, la mesa de centro tenía miel o no sé qué era , la mera verdad nos dio miedo dormir en la cama es más ni nos arropamos. Que lastima!!!!!

El baño que a mí me tocó, estaba súper sucio

Room was not very clean and the towels had dirty spots.

Always Clean!

Staff was very kind, room was very clean, airport at convenient distance highly recommend!

I stayed in room 519 for 6 nights in Jan 2024. 1) Room smelled cigarette smoke from day 1. 2) Ceiling in bathroom leaking water on toilet bowl. They fixed it but refused to change room. 3) No hair dryer. Had to wait 30 minutes before getting one. 4) Shower missing soap. 5) Dirty iron caused a permanent stain on my brand new shirt. They refused to clean it, but gave me a new iron! 6) White towels are grey and torn. 7) Breakfast is quite bad.

Shower was not very clean, grout was dark and dingy. Beds were comfortable. Not on par with Holiday Inn quality in the US.

La habitación estaba llena de mosquitos no pudimos dormir en toda la noche

I only noticed that the room floor had not been swept. Took pictures. I am not that picky, and I did not ask for another room, but this is something to talk to the staff about.!

Nos entregaron la habitación tarde, aproximadamente 6 pm! Adicionalmente, las chicas de recepción fueron groseras y no conforme con eso, todo el hotel olía a caño. No recomiendo!

I have called in the morning to request the airport shuttle around 4 pm but i have told no shuttle service is available so i arrived by taxi. Same thing when i requested shuttle service back to the airport . I have told it's available too early or too late for my flight. The room is outdated, AC is too noisy, Tv is small and old, no fridge in the room, there is no napkin or tissues.

Lo único que no me gusto que no tiene refrigerador.

We were very pleased with the room comfortable beds nice view and excellent service. Breakfast was delicious. We mostly rested as it rained most of our stay.

Good property. Only issue is that a fire stick can’t be used with the television because of WiFi set up. But the tv itself has lots of channels to choose from.

This hotel is a place to rest the night waiting for your next flight, nothing else. The hotel is close to the airport and has a free shuttle every 30 min or so. The commute to the airport is about 12min, even with traffic. The rooms are ok, not large, not small, just a regular expected size. The TV is not old but it is already behind the standard of smart TVs. The internet use this annoyed infra where you must register a code after connected to the wifi. This made it unnecessarily harder to connect. However, the internet was good. The breakfast was great as it was complementary, breath, some eggs, cereals, chilaquiles, fruits, yogurts, coffee. Special Thanks to Trini for being such an amazing waitress. Back to review the rooms: the room also could do with a better AC, their ACs are an old large noisy cubes belonging to the window. Surely most of the people can sleep with a noisy background, but a mini-split would be more quiet. The bathrooms were ok, but they used bottles to keep the shampoo and body soap. I know they wanna save on those complementary, but they must be careful that the bottles are in good shape, in my case, after 2 rooms, one room has one, of the four bottles, "working but broken". Would I choose the same hotel... maybe, but there are many other hotels with similar prices around with similar offers. So, no loyalty so far for me.

La habitacion muy amplia, el baño hay q mejorar la medida de las cortinas ya q se sale toda el agua de la ducha, el equipo de Aire acondicionado hace demasiado ruido es viejo y poco eficiente, por lo demas excelente opcion en la zona, el personal atento

Staff was awesome. I don’t like they take a copy of your identification. However, IHG standards are still in place with policies. Breakfast is good but the property itself needs to be updated.

Todo muy bien, solo que se escucha mucho el ruido de los autos de la avenida.

Very clean and comfortable.

La habitación austera , cumplió el requisito de estar cerca del aeropuerto., al llegar nos dijeron solo tenían habitación en planta baja y pregunté acerca del ruido ., pero dijeron que tenían aislamiento ., esto estuvo horrible , toda la noche se escuchó una planta de luz o agua afuera del cuarto haciendo un ruido de motor de diésel ., muy fuerte ., por supuesto no fue posible descansar … recomendación , no acepten habitaciones en planta baja !..

What I didn’t like, as I went online to to rent my room here at the Holiday Inn and it said their check in was 1 o’clock. I arrived at 1:30 I was told that I would have to wait an hour so I said fine then at 2:30. I was told I would have to wait another hour and my room didn’t become available till 3:30 in the afternoon so I didn’t get to do what I really wanted to do because I had to wait two hours to get in the room. I’ve been coming to this hotel for years now not only here in Guadalajara but Tennessee other places my room was for two beds. I had to wait to get into the room to use the Internet as well.

This has been the third time I’ve stayed at the hotel and have done so because of their shuttle service for an early flight. However, I had never had the opportunity to take advantage of the breakfast, which I will say was a delicious one! One thing I was disappointed with was the fact that I had called a day before to schedule my pick up at night from the airport. The front desk mentioned that the shuttle would be arriving at the airport at 12:30am and depart by 12:40pm. They asked me to call them once I was outside with my luggage to direct me to the pick up area. I walked out at 12:35am, called the hotel 3-times and no answer. Until finally they answered and said the shuttle had departed from the airport at 12:30am. I was lied to. I had to then take a taxi and pay $350 pesos for that ride.

Rooms were clean. Staff is freindly and helpful. I would recommend and happily stay here again.

The hotel is fine, but they didn't have tooth paste and brushes. Also, we had few problems with the airport shuttle (leaved us behind) because we were 5 mins after and they left, but front desk should have called us. I understand the need to be punctual, but it's important to have the courtesy for those who may have been busy with last minute packing.

The staff was terrible… they gave us the wrong rooms and blamed Expedia for it. The rest of the customers were also complaining about the terrible staff. Don’t stay here.

The employee at check-in was a bit rude and not welcoming at all. She treated us as if we were beneath her.

It’s really close to the airport and the shuttle ride made things much easier for my early morning flight. Staff was very attentive and nice.

My stay at Holiday Inn Express in Guadalajara was very comfortable Staff were very professional and accommodating to my needs.

Excelente servicio

Nos entregaron la habitación tarde, aproximadamente 6 pm! Adicionalmente, las chicas de recepción fueron groseras y no conforme con eso, todo el hotel olía a caño. No recomiendo!

The Hotel has a good location close to the airport . There’s a Dennys next to it . Would not recommend walking around the neighborhood, as there is not much of a sidewalk along a busy street . The rooms are nice and modern . The facility is very nice and the breakfast buffet was decent . Would recommend for its access to the airport and areas like Centro, Tlaquepaque and Tonalá .

El hotel tiene algunos problemas de mantenimiento (uno de los dos elevadores estaba fuera de servicio), ademas de que tenía algunos otros problemas. El acceso (carretera El Salto-Chapala) está en obra TODO, y esto seguramente está afectando el servicio en general en el hotel. Tomen esto en cuenta, y también los tiempos MUY LARGOS de traslado, y aunque el personal intente solucionar lo que puede, algunas cosas están simplemente fuera de su alcance. El hotel me gusta, y su ubicación junto al aeropuerto es muy conveniente.

Good hotel with everything we needed for a comfortable stay. The room was clean, the staff was friendly, and the location was very convenient — there’s a Denny’s right next door, which made grabbing food super easy. Great place for a short stay near the airport.

Staff was very kind, room was very clean, airport at convenient distance highly recommend!

Was nice but difficult to get to given all the construction

Muy cercano al aeropuerto

Hotel is very conveniently located close to the airport and they provide a shuttle! In terms of dining, there's a Denny's located in the same premises and a Chili's a couple of steps further as well. It can get noisy with all the comings and goings but its manageable.

Close to the airport with transportation provided to and from the airport. Two restaurants next to the hotel.

Convenient location to get to the airport.

The hotel was good but the road construction from the airport to the hotel due to the world cup was very inconvenient, but this is not their fault. Other than that everything was great

Good location, great service and breakfast. Airport shuttle was an excellent service.

Very nice hotel. Transport to the airport. Convenient for dining. Great buffet breakfast. Overall a wonderful experience!

Breakfast eggs were burnt

My check in experience was terrible. The breakfast was too repetitive. Same thing... Other than that everything else was excellent. The rooms were very clean. Hostess were very friendly. I've stayed in many HIE and I've always have had nothing really bad to say.

Todo estuvo super bien, el desayuno estaba rico y de buena calidad, lo recomiendo mucho

Muy practico y accesible. Buen desayuno, limpio y opciones de restaurantes 24 hrs con Chilis y Dennys por un lado.

Breakfast was great and everyone there very helpful and kind.

Hotel is very conveniently located close to the airport and they provide a shuttle! In terms of dining, there's a Denny's located in the same premises and a Chili's a couple of steps further as well. It can get noisy with all the comings and goings but its manageable.

Good breakfast

Breakfast: eggs were burnt! Coffee was yummy