SpringHill Suites by Marriott Detroit Dearborn

Check in was at 3p our room wasnt ready till 530p we were told we should probably go find a restaurant somewhere to eat so they had time to get room ready .... this app states they have a pool but they do not have it open due to a issue they have with the state so that was very misleading especially when that was one of the reasons we chose the hotel

Very new and clean. The front desk was very friendly. Charged our EV for free overnight! The pool is a bit small, and there were quite some people already, so we didn’t go as planned. There is a Walmart nearby, which is very convenient.

The room was clean and well appointed. Pool is incredibly small, so not ideal for families that look forward to swimming. Breakfast had very limited selection, but was well stocked.

The hotel was perfect for our needs. Clean room. Prompt service for sheets and towels to our room. But please believe the reviews that talk about the pool being small. It is tiny. The sign says 8 people max. It was not a fun experience when kids are bringing in massive floaties, there's no room to really move around and no towels at the pool available. If youre wanting to cool off, best to just use your tub.

Everything was awesome except for the size of the pool. It was quite small.

Pool was small and cold. But other then that no problems.

New, clean rooms, friendly staff Pool is too small and needs to be more clean

Nice new hotel with modern, clean rooms. Our room was well laid out (we had a family of 6) and had a luxurious bathroom. Friendly staff. Really good buffet breakfast. Also has a free charging station if you drive an ev

I was satisfied during my stay. Nice staff , good breakfast. Clean pool and gym.

The pool is very small and needs water filtration.

Had a dirty pillow in my room. Pillow had lip stick and other stains on it. There were no pool towels and in the pool area and there were dirty pool towels all over. Mentioned this to Moses at the front desk and I got a response of yeah we have been busy. I also asked for pool towels

Super clean. Easy parking.

Rooms were very clean and fresh. The bed was super comfy

Room was filthy. Shower had a dirty washcloth hanging over the shower head. Trundle bed had dirt and crumbs in it to the point nobody could sleep on it. Trash behind headboard that I cleaned up before we layed down. Crumbs on table. I had to wipe everything down with a Lysol wipe to feel clean enough to stay in room.

The bed sheets stinks and when inasked for extra pillows the fromt receptionist gave me pillows that had a veryy bad odor also one of the towels in the washroom was dirty

Very clean and nice

The room was disappointing—far from clean. There were random hairs on the floor, towels, and sheets. Some of the lights didn’t work, which might have been a blessing since it spared us from seeing what else could be lurking in the shadows. The noise was unbearable. Screaming from other guests echoed through the vents, people ran up and down the hallways, and a loud party in the parking lot went on until 1:30 a.m. Despite calling the front desk, nothing was done to address the chaos. Breakfast was equally disappointing. The food was cheap and unappetizing. The bacon was undercooked and greasy, and the omelets were unpalatable. Nothing tasted fresh or appealing. Overall, this was an expensive and thoroughly disappointing experience. I wouldn’t recommend it.

Beautiful, clean room. Comfortable bed. Polite staff.

I traveled to my hometown of Dearborn to attend a Piston game with friends. It could not have been a more pleasant stay. Clean updated room. Friendly helpful staff. Nice breakfast. Highly recommend!

Nice clean and nice sized rooms

Great spacious room

We had an excellent stay at SpringHill Suites in Dearborn. The front desk is very friendly and professional, with 24hr exercise room and a nice little indoor pool. The room is quite spacious with a little extra living space. The only downside for the room is that the AC unit is loud and doesn’t seem to work either cool or heat. Since the weather isn’t too bad we didn’t complain. The neighborhood of Dearborn is surprisingly welcoming - a lot of great food, friendly people around the area, Target and Walmart are close by if some extra groceries are needed. It is also 10 minutes away from The Henry Ford Museum if it’s in the travel plan.

In general, the room and bed was comfortable; however, there were several small things that made our stay less enjoyable. First off, it was difficult to control the room temperature. The thermostat controlled the outside wall unit, but there was an overall forced air system that was not controlled by the room thermostat. Secondly, the thermostat is constantly lit up, so when all the lights are off, it became a beacon of light making it hard to sleep. We had to cover it in order to extinguish the light. Thirdly, it was obvious that a final construction cleanup wasn't done properly. There was still a considerable amount of wallpaper paste still on the walls and drywall dust in the bathroom fan which dusted the bathroom floor every day. And lastly, the television system had to be unplugged and replugged in almost every time the system was turned off.

The room itself was spotless and genuinely pleasant – nicely decorated and well-maintained, which I really appreciated. Unfortunately, the bed was quite firm (bordering on hard), which made it difficult to get a comfortable night’s sleep. The shower was another disappointment; the water pressure was very low, so it felt more like a trickle than a proper shower. Breakfast the next morning was underwhelming, to say the least. The selection was extremely limited, and the scrambled eggs tasted suspiciously artificial (definitely not fresh). Even more frustrating was that, with a full hour still remaining in the breakfast service, several items – including the coffee – had already run out and weren’t replenished. It felt like the hotel wasn’t properly prepared for the number of guests. Overall, while the cleanliness and appearance of the room were strong points, the uncomfortable bed, weak shower, and poor breakfast experience left me disappointed for the price paid.

Rooms were very clean and fresh. The bed was super comfy

Room so spacious

Clean and quiet. Shower door in 319 need adjustment…only minor issue. Room layout was well thought out.

Wow! It was a great option for our family. The closest was big enough for a pack-n-play to be set up with a bit of walk room besides. As a parent of two, it was clean enough for me not to worry about them. The bathroom was huge, kind of a shame that the toilet didn't have a door to close it off from the rest of the bathroom. Also, not a fan of the frosted glass pane on the bathroom door... But it does look nice. The only thing I can think of as a negative is the choice of trim around the door inside the bathroom, I don't then the MDF was rated for that moisture level and is falling apart, tile might have been a better choice. It seemed like it was the quietest hotel I've ever stayed at, although that seemed to emphasis our crying 7mth old in the evening.

The room was very clean and spacious. The only thing negative I would say is the walls are very thin and we could hear the neighbors.

The only thing negative is that it is noisy. You can hear trains in the distance all night. The staff were great and very helpful. The rooms were good.

The check in was very pleasurable! And the rooms very nice and clean! The check out was kinda irritating because I waited at the front desk for 10mins and no one showed up.

I booked a room with 2 queen beds and a sofa bed through Expedia, but when I arrived, the hotel told me they had given my room to someone with higher status and only had a king bed available. I had no choice but to take it. When I brought up the issue, the manager was rude and said, “I’m not going to give you anything if you argue with me.” Very unprofessional and disappointing experience. I did not get what I paid for, and the customer service was terrible. Would not stay here again.

The staff were amazing and they were so accommodating. We needed two rooms and the staff found rooms that were next to each other and adjoining.

Great stay. Check in was two hours late.

Very clean hotel in good central location. The front desk staff is exceptionally friendly and helpful.

The young lady at the front desk was very polite, friendly and attentive. She has a very pleasant spirit. The guy assisting with breakfast was very helpful also. Everyone that I encountered was very friendly and supportive.

I traveled to my hometown of Dearborn to attend a Piston game with friends. It could not have been a more pleasant stay. Clean updated room. Friendly helpful staff. Nice breakfast. Highly recommend!

Focus on customer at the desk than the phone.

I stayed here with my family for two nights and had certain expectations, but unfortunately the experience was disappointing. Check-in was just okay. I had to wait a few minutes before someone came to the desk, and when they did, they stayed on the phone while checking me in. While the staff member was friendly, it didn’t feel professional. The same thing happened the following evening when I went to ask for towels — the associate remained on the phone the entire time. Housekeeping & Amenities: We were expecting room service during our two-night stay, but it never happened. No one explained the housekeeping policy, so when we returned from being out, we needed to request towels ourselves. With a family, this was inconvenient. Additionally, the TV froze on the first day and never worked. I asked for help twice at the front desk, but nothing was done. Not being able to use the TV with kids in the room was frustrating. Checkout & Follow-up At checkout, I explained the issues to the front desk. The staff assured me someone would follow up, but no one ever did. Overall As someone who has stayed at Marriott properties before (including across the street at Residence Inn, where I’ve had great experiences), I regret choosing SpringHill Suites this time. The lack of professionalism, poor communication about services, and unresolved issues made this stay fall short of expectations. (P.S - I am a former Elite Marriott member who has stayed at numerous Marriott properties)

This hotel was very clean and the staff had excellent customer service. The price is high for a one night stay. Overall we had an excellent experience.

We had an excellent stay at SpringHill Suites in Dearborn. The front desk is very friendly and professional, with 24hr exercise room and a nice little indoor pool. The room is quite spacious with a little extra living space. The only downside for the room is that the AC unit is loud and doesn’t seem to work either cool or heat. Since the weather isn’t too bad we didn’t complain. The neighborhood of Dearborn is surprisingly welcoming - a lot of great food, friendly people around the area, Target and Walmart are close by if some extra groceries are needed. It is also 10 minutes away from The Henry Ford Museum if it’s in the travel plan.

Nice hotel in a secure area. The rooms are really nice, just as I am used with SpringHill suites. Stayed one night during the family trip. The hotel is about 10 minutes drive to many coffee shops and restaurants.

We were doing Halloween at greenfield village so this was a perfect place to rest our heads after. Fabulous location. Very clean and attentive staff. May just want to consider some additional luggage carts and warning people the fire doors do slam, so be considerate of other guests.

Newer hotel. Very clean. Free parking. Centrally located to lots of visitor destinations. We were only 20 minutes to Ford Field.

Staff were friendly great location very clean.

From the moment that we checked in, staff members were very nice and professional. Rooms were clean with a microwave and mini refrigerator. Area is close to the airport and near the places that we were going to visit. Overall hotel was clean with a pool and work out room. Breakfast is included. I will stay here on my next visit to MI.

Clean, welcoming and helpful staff. Nothing nearby, so expect to drive or Uber anywhere.

Super nice place. Dang near new looking building. It was a fantastic stay overall. My only gripe is there is nothing nearby, you need to drive or be ready for a cab.

Easy highway access and close to a variety of things. Check-in was quick and simple. Rooms were spacious and clean. Good options for breakfast. Not in the best neighborhood, but block of hotels was well-maintained.

Great room for the price. Went to Comerica park. Great location.

Great stay. The room was clean and spacious. We really liked the layout. The staff was great and the breakfast really good.

The room was clean and well appointed. Pool is incredibly small, so not ideal for families that look forward to swimming. Breakfast had very limited selection, but was well stocked.

Breakfast beverages- at 8:00 am no coffee. Juice machine- apple and orange juice were flavored water. Breakfast food was just ok. Room clean and spacious.

Breakfast had limited options. No late checkout. Front desk took a long time to answer phone after midnight.

Had an excellent stay and the staff were very friendly and kind. The only reason I did not give it 5 stars was that the breakfast was pretty lackluster and lacked options and variety.

Great breakfast options, clean rooms. No issues

The room was disappointing—far from clean. There were random hairs on the floor, towels, and sheets. Some of the lights didn’t work, which might have been a blessing since it spared us from seeing what else could be lurking in the shadows. The noise was unbearable. Screaming from other guests echoed through the vents, people ran up and down the hallways, and a loud party in the parking lot went on until 1:30 a.m. Despite calling the front desk, nothing was done to address the chaos. Breakfast was equally disappointing. The food was cheap and unappetizing. The bacon was undercooked and greasy, and the omelets were unpalatable. Nothing tasted fresh or appealing. Overall, this was an expensive and thoroughly disappointing experience. I wouldn’t recommend it.

Excellent stay. Very clean property, excellent showers, large rooms, comfortable bed. Breakfast was good, lots of options

I traveled to my hometown of Dearborn to attend a Piston game with friends. It could not have been a more pleasant stay. Clean updated room. Friendly helpful staff. Nice breakfast. Highly recommend!

Nice new hotel with modern, clean rooms. Our room was well laid out (we had a family of 6) and had a luxurious bathroom. Friendly staff. Really good buffet breakfast. Also has a free charging station if you drive an ev