Cititel Express Penang

Excellent location. We got locked out fm our room 2x in one day. Once in the afternoon room battery flat but at night when we returned again we got locked out. But amazingly their staff are friendly & cheerful.

convenient, clean and friendly staff

Location good with nearby enimities and food readily available.

This hotel lost any hope of me ever returning when they refused to accept cash to pay the $6.00 myr "Heritage Tax" at check in. They have decided to completely remove the option for guests to use cash. It is very, very disappointing to not be given the full choice of payment options. Cash is still legal tender and this hotel needs to provide ALL payments to guests. Eventually the female clerk very begrudgingly accepted my cash. I've been traveling full time for 12 years and have never been refused to accept a payment in cash, not even in China when I was there for a month last year. My credit cards have been compromised many time over the years so, the less I use them for such nominal amounts, the more secure my cards are. Hence the reason I book my hotels online and pay through the booking sites.

Very clean room, great facilities, convenient location. Staff were very friendly and helpful.