HOTEL EL DORADO

We arrived before checkin and were allowed to get in our room, nice after a long flight. Parking was easy off the street and in a secure lot and the bellman helped us with our bags right away. At night a nearby restaurant was a great choice to walk to and there was a bank across the street to get a good exchange from US $ to pesos. The next night we ate at the hotel restaurant which was fine. Their breakfast each morning started our day’s adventures.

This hotel was not what we expected. It is older and it shows. Still, the beds were comfortable. The rooms are very clean. The staff are great! We liked the food very much. We stayed only one night but it was memorable.

Outstanding customer service, friendly staff, nice, clean rooms in excellent condition (I’ve stayed 3 times in 3 different rooms), great breakfast, great restaurant, excellent location with everything you need right outside the door.

Zentrale lage aber ziemlich ruhig in eine schöne Strasse. Das Hotel sieht ein wenig "müde" aber ist trotzdem sehr komfortabel. Die Küche ist gut und das Frühstück ist super. Das Personal ist freundlich und hilfreich.

Traditional hotel in the civic center of Concepción. 24 hours garage/courtyard parking. Friendly staff, clean hotel, while room with carpet. Old bed/soft mattress.

Las instalaciones súper bien, la atención excelente.

Best to stay in Downtown Concepcion. Compare to El Araucano this has a real parking lot. That's what make the difference.

fue genial, los empleados todos muy amables, el desayuno rico, la limpieza genial, totalmente recomendable

The room was clean. The staff was very friendly and helpful. Good location. Good WiFi connection. Good breakfast. Overall, a pleasant experience.

El personal a cargo de la recepcion muy atentos, el personal de aseo impecable, en especial al señor a cargo cafeteria una gran persona, genial la estadia.

Dirty, no air conditioner, too noisy second floor, horrible steet view. Of course is ok if you need to save money.

Baño tapado, toallas agrisadas, suciedad, se evalúa costo beneficio, no es recomendable

This hotel was not what we expected. It is older and it shows. Still, the beds were comfortable. The rooms are very clean. The staff are great! We liked the food very much. We stayed only one night but it was memorable.

Outstanding customer service, friendly staff, nice, clean rooms in excellent condition (I’ve stayed 3 times in 3 different rooms), great breakfast, great restaurant, excellent location with everything you need right outside the door.

Traditional hotel in the civic center of Concepción. 24 hours garage/courtyard parking. Friendly staff, clean hotel, while room with carpet. Old bed/soft mattress.

Hotel El Dorado is a bit run down but honestly is a fine value for the money. Our beds were comfortable and the sheets clean. The breakfast was not great but had enough options for most. The hotel is on one of Concepcion’s central streets, but it wad not particularly lively during our weekend nights there. Oh, there is no air conditioning, but a window opens in each room, and that was good enough.

En general se notaba una construcción antigua pero muy limpia, la atención del personal muy buena pero no cuenta con aire acondicionado y el desayuno no se parecía mucho a lo mostrado en las fotos

Las camas no son muy confortables

habitacion antigua pero bien mantenida, deayuno impecable, agradable en general

Wi-Fi connection at my room was terrible, and when I communicated this to the front desk, they did not believe me, saying that nobody else has complained. I won’t recommend it!

Dirty, no air conditioner, too noisy second floor, horrible steet view. Of course is ok if you need to save money.

This hotel was not what we expected. It is older and it shows. Still, the beds were comfortable. The rooms are very clean. The staff are great! We liked the food very much. We stayed only one night but it was memorable.

Quarto muito claro sem blackout, cama e travesseiros desconfortáveis. Banheiro muito antigo.

Zentrale lage aber ziemlich ruhig in eine schöne Strasse. Das Hotel sieht ein wenig "müde" aber ist trotzdem sehr komfortabel. Die Küche ist gut und das Frühstück ist super. Das Personal ist freundlich und hilfreich.

Traditional hotel in the civic center of Concepción. 24 hours garage/courtyard parking. Friendly staff, clean hotel, while room with carpet. Old bed/soft mattress.

Hotel El Dorado is a bit run down but honestly is a fine value for the money. Our beds were comfortable and the sheets clean. The breakfast was not great but had enough options for most. The hotel is on one of Concepcion’s central streets, but it wad not particularly lively during our weekend nights there. Oh, there is no air conditioning, but a window opens in each room, and that was good enough.

En general se notaba una construcción antigua pero muy limpia, la atención del personal muy buena pero no cuenta con aire acondicionado y el desayuno no se parecía mucho a lo mostrado en las fotos

We arrived before checkin and were allowed to get in our room, nice after a long flight. Parking was easy off the street and in a secure lot and the bellman helped us with our bags right away. At night a nearby restaurant was a great choice to walk to and there was a bank across the street to get a good exchange from US $ to pesos. The next night we ate at the hotel restaurant which was fine. Their breakfast each morning started our day’s adventures.

A recepção foi fantástica! Super atencioso, nos ajudou com locais pra comer e passear próximos do hotel.

Wi-Fi connection at my room was terrible, and when I communicated this to the front desk, they did not believe me, saying that nobody else has complained. I won’t recommend it!

El personal a cargo de la recepcion muy atentos, el personal de aseo impecable, en especial al señor a cargo cafeteria una gran persona, genial la estadia.

Excellent staff. Very attentive.

Outstanding customer service, friendly staff, nice, clean rooms in excellent condition (I’ve stayed 3 times in 3 different rooms), great breakfast, great restaurant, excellent location with everything you need right outside the door.

Pésima atención al cliente, maltrato y deficiencias en el servicio – Reserva Hotels.com A la Gerencia del Hotel El Dorado Concepción: Por la presente, presento un reclamo formal en contra de la recepcionista Rocío Guevara, por su comportamiento inaceptable, falta de ética profesional y altanería durante nuestra estancia iniciada el pasado 7 de febrero de 2026. Detalle de los hechos: Trato irrespetuoso y falta de soluciones: Al momento de nuestro arribo, la Sra. Guevara se comportó de forma hostil y prepotente. Ante nuestra demora por fuerza mayor (múltiples accidentes y congestión extrema en la ruta Santiago-Concepción), su respuesta fue recriminar de forma altanera que "no hubiéramos llamado", ignorando que la reserva ya se encontraba totalmente pagada. Cuestionamiento del canal de venta: La recepcionista cuestionó de manera impertinente por qué no reservamos directamente con el hotel, denostando el uso de la plataforma Hotels.com. Es inaceptable que un funcionario hostigue al cliente por utilizar canales oficiales de venta que el propio hotel pone a disposición para su oferta comercial. Asignación de habitación en represalia: Si bien finalmente se nos entregó habitación, se percibió una clara actitud de revancha. Se nos asignó una habitación en condiciones deplorables: de tamaño reducido, sin aire acondicionado, con una contaminación acústica insoportable proveniente de la recepción y con un flujo constante de agua, (ruido de cañerías/filtración) q impidió el descanso

Todo estuvo muy bien, el personal muy cordial y con muy buena disposición.

Durante mi breve estadía en Concepción me enferme, el hotel nos permitió un "late check out" sin costo adicional, fueron súper considerados conmigo.

Breakfast was a bit underwhelming. Staff were friendly and courteous.

We arrived before checkin and were allowed to get in our room, nice after a long flight. Parking was easy off the street and in a secure lot and the bellman helped us with our bags right away. At night a nearby restaurant was a great choice to walk to and there was a bank across the street to get a good exchange from US $ to pesos. The next night we ate at the hotel restaurant which was fine. Their breakfast each morning started our day’s adventures.

The room was clean. The staff was very friendly and helpful. Good location. Good WiFi connection. Good breakfast. Overall, a pleasant experience.

Excelente hotel Piezas cómodas Muy central Con "glamour" que mantiene Excelentes desayunos y por sobre todo ..excelente atención Desayuno muy bueno

Outstanding customer service, friendly staff, nice, clean rooms in excellent condition (I’ve stayed 3 times in 3 different rooms), great breakfast, great restaurant, excellent location with everything you need right outside the door.

..muy comoda la estadia..muy bien ubicado el hotel muy recomendable.....

Zentrale lage aber ziemlich ruhig in eine schöne Strasse. Das Hotel sieht ein wenig "müde" aber ist trotzdem sehr komfortabel. Die Küche ist gut und das Frühstück ist super. Das Personal ist freundlich und hilfreich.

Traditional hotel in the civic center of Concepción. 24 hours garage/courtyard parking. Friendly staff, clean hotel, while room with carpet. Old bed/soft mattress.

O hotel é bem localizado, os quartos são confortáveis, os funcionários são simpáticos.

Best to stay in Downtown Concepcion. Compare to El Araucano this has a real parking lot. That's what make the difference.

Hotel El Dorado is a bit run down but honestly is a fine value for the money. Our beds were comfortable and the sheets clean. The breakfast was not great but had enough options for most. The hotel is on one of Concepcion’s central streets, but it wad not particularly lively during our weekend nights there. Oh, there is no air conditioning, but a window opens in each room, and that was good enough.

fue genial, los empleados todos muy amables, el desayuno rico, la limpieza genial, totalmente recomendable

habitacion antigua pero bien mantenida, deayuno impecable, agradable en general

The room was clean. The staff was very friendly and helpful. Good location. Good WiFi connection. Good breakfast. Overall, a pleasant experience.

La cama era cómoda, el desayuno muy bueno.

Excelente hotel Piezas cómodas Muy central Con "glamour" que mantiene Excelentes desayunos y por sobre todo ..excelente atención Desayuno muy bueno

Outstanding customer service, friendly staff, nice, clean rooms in excellent condition (I’ve stayed 3 times in 3 different rooms), great breakfast, great restaurant, excellent location with everything you need right outside the door.

me encanto personal amable y el desayuno maravilloso.

Zentrale lage aber ziemlich ruhig in eine schöne Strasse. Das Hotel sieht ein wenig "müde" aber ist trotzdem sehr komfortabel. Die Küche ist gut und das Frühstück ist super. Das Personal ist freundlich und hilfreich.

En general se notaba una construcción antigua pero muy limpia, la atención del personal muy buena pero no cuenta con aire acondicionado y el desayuno no se parecía mucho a lo mostrado en las fotos

Breakfast was a bit underwhelming. Staff were friendly and courteous.