Imperial Heritage Hotel Melaka I City Centre I Free Wifi I Free Parking l Free Club Lounge Access

Smelly room, no electricity when we checked in, impolite receptionist Over and above, charging tourism tax for people with employment pass (never happened in last 8 years). We checked out within an hour (and booked another hotel) due to all of the above.

Great location. Decent size room, near & clean bedsheets and towels, friendly staff, definitely worth recommending.

We checked in at 3am into the family room - 907. The small bed was terrible. When my nephew sat on the bed, the mattress sunk. Condition of the bed was very bad n we suspect the spring of the bed was damaged. Housekeeping staff came up to make a change n the process was tiring at the hour. The next issue was the hair dryer. Smoke came out while I'm using which I immediately turned off This was annoying n disappointed as the standard of this hotel has a significant dropped.

We checked in on at 3am. I was called by my mum that her room in 1720 was terrible. Toilet was very dirty, room was very noisy due to some machine sound outside room - suspect is the compressor. I called to arrange housekeeping to check n was told will look into it. No one attended the matter after I made 2 calls in total. Few hours later at 7am when I wanted to have breakfast with mum n I called her, she sounds so stressed n tired b told me she haven sleep n is having severe headache. I had experienced my mum in such stressful state during holiday. I immediately went to counter n feedback. Staff arranged her to switch room at 9am which is 24 Jan. I am very angry n disappointed this round on the service. This has caused my mum not able to enjoy her stay in melaka this time. Kindly look into this n revert where was the lapse. Thanks.

Staff questioned Malaysian tourism tax when both checkin and checkout. The water of shower not very warm at all.