If you choose to stay at the Grand Hotel Rockdale I urge you to consider that decision very carefully. At 4am on the night I was staying there the fire alarm was activated. What emerged was that it was by a guest unable to access their room. The reason why they did this was because it was a young female traveller and there was no phone number displayed for contacting the management - she had felt vulnerable. When the fire brigade arrived, it then became apparent that there was no staff member present on the premises. Effectively the guests had been locked in and abandoned for the night. If you are locked out or have issue accessing your room after it is closed then you are on your own. The fire brigade tried contacting the owner, without success and eventually found someone an hour and a half away. Some people who had left rooms in a hurry when the alarm sounded remained lock out and missed their flights - sleeping on the stairs. The rooms have no information displayed about emergency exit routes or a contact number. On arrival no guest was given any contact sheet with such information. Eventually, those who could return to their rooms were allowed to do so - however about an hour later the police then entered the hotel and were banging on doors trying to see if they could find a staff member. The issue would have been equally concerning if someone had been taken ill or needed to contact a staff member during the night Wholly irresponsible & management made no apology in AM
If you choose to stay at the Grand Hotel Rockdale I urge you to consider that decision very carefully. At 4am on the night I was staying there the fire alarm was activated. What emerged was that it was by a guest unable to access their room. The reason why they did this was because it was a young female traveller and there was no phone number displayed for contacting the management - she had felt vulnerable. When the fire brigade arrived, it then became apparent that there was no staff member present on the premises. Effectively the guests had been locked in and abandoned for the night. If you are locked out or have issue accessing your room after it is closed then you are on your own. The fire brigade tried contacting the owner, without success and eventually found someone an hour and a half away. Some people who had left rooms in a hurry when the alarm sounded remained lock out and missed their flights - sleeping on the stairs. The rooms have no information displayed about emergency exit routes or a contact number. On arrival no guest was given any contact sheet with such information. Eventually, those who could return to their rooms were allowed to do so - however about an hour later the police then entered the hotel and were banging on doors trying to see if they could find a staff member. The issue would have been equally concerning if someone had been taken ill or needed to contact a staff member during the night Wholly irresponsible & management made no apology in AM
