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Holiday Inn Express & Suites Williams by IHG - Image 1
Holiday Inn Express & Suites Williams by IHG - Room
Holiday Inn Express & Suites Williams by IHG - Room
Holiday Inn Express & Suites Williams by IHG - Restaurant
Holiday Inn Express & Suites Williams by IHG - Bathroom

Holiday Inn Express & Suites Williams by IHG


Amenities

  • Parking

  • Non-Smoking Rooms

  • Business Center

  • Housekeeping

  • Safe-Deposit Box

  • ATM / Cash Machine

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Property description

Take time to pamper yourself with a visit to the full-service spa. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a vending machine.
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Holiday Inn Express & Suites Williams by IHG, guests frequently praise the friendly staff, solid free breakfast, and convenient location near downtown Williams and the Grand Canyon Railway, but many also report issues that affect comfort and reliability.

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Facilities

Unreliable

Cleanliness

Inconsistent

Rooms

Dated

Service

Mixed

Location

Convenient

Dining

Tasty

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6

Melissa

IAN-logo

3 weeks ago

·

Stayed 1 night

The room was lacking a serious deep clean. Bathroom was the worst of it. Breakfast was decent.
The room was lacking a serious deep clean. Bathroom was the worst of it. Breakfast was decent.

4

Emily

IAN-logo

4 weeks ago

·

Stayed 3 nights

The breakfast was the best part of our stay. We booked this a year in advance- didn't realize we needed to check the website constantly to see what was or was not in working order. Finding out that the pool was out of order for the foreseeable future was beyond frustrating, especially after traveling from the East Coast with kids who really wanted to swim.
The breakfast was the best part of our stay. We booked this a year in advance- didn't realize we needed to check the website constantly to see what was or was not in working order. Finding out that the pool was out of order for the foreseeable future was beyond frustrating, especially after traveling from the East Coast with kids who really wanted to swim.

10

Alpesh

IAN-logo

Apr 17, 2026

·

Stayed 1 night

Clean room and hotel. nice staff. Fresh and Good breakfast
Clean room and hotel. nice staff. Fresh and Good breakfast

4

Kyle

IAN-logo

Apr 3, 2026

·

Stayed 1 night

I will be fair here and state the positive with the negative, but the negatives far outweigh the positives so my rating is low and I would overall NOT recommend this hotel. Positives: 1. Front Desk staff friendly and helpful. 2. Breakfast was good. Serving and sitting areas clean. 3. Rooms as advertised (2 queens and a small sofa bed). Negatives: 1. Found LIVE bedbugs in one of the two rooms our group stayed in. We thought we saw dead ones in the other room when we checked in, and that was later confirmed by hotel management. The front desk found another similar room and moved those of us where the live bedbugs were found to another room. 2. When checking out I asked if they were going to comp the one room or take some action to remedy the fact that we found bedbugs. I was told that they would talk to the Manager and would call me within a couple of days to let me know outcome. 3. A week went by and I received no calls, and the CC charges had posted and not been reversed, so I called the hotel. I was told that they were aware of the issue and told me that there had been bedbug issues with BOTH of the rooms our group was in, but that they had been sprayed the week before. Indicated that all of the bedbugs in the one room (which we stayed in) were dead but just not vacuumed good, and that we only found one live bedbug in the room we swapped out. Bottom line is that they would NOT do any compensation. Offered Club points only but no financial considerations.
I will be fair here and state the positive with the negative, but the negatives far outweigh the positives so my rating is low and I would overall NOT recommend this hotel. Positives: 1. Front Desk staff friendly and helpful. 2. Breakfast was good. Serving and sitting areas clean. 3. Rooms as advertised (2 queens and a small sofa bed). Negatives: 1. Found LIVE bedbugs in one of the two rooms our group stayed in. We thought we saw dead ones in the other room when we checked in, and that was later confirmed by hotel management. The front desk found another similar room and moved those of us where the live bedbugs were found to another room. 2. When checking out I asked if they were going to comp the one room or take some action to remedy the fact that we found bedbugs. I was told that they would talk to the Manager and would call me within a couple of days to let me know outcome. 3. A week went by and I received no calls, and the CC charges had posted and not been reversed, so I called the hotel. I was told that they were aware of the issue and told me that there had been bedbug issues with BOTH of the rooms our group was in, but that they had been sprayed the week before. Indicated that all of the bedbugs in the one room (which we stayed in) were dead but just not vacuumed good, and that we only found one live bedbug in the room we swapped out. Bottom line is that they would NOT do any compensation. Offered Club points only but no financial considerations.

6

Ig

EXP-logo

Feb 15, 2026

·

Stayed 1 night

The room was dirty, catpet wasn't vacuum
The room was dirty, catpet wasn't vacuum

1150 W Cataract Lake Rd, Downtown Williams, Williams, Arizona, United States of America

Location

Located in Williams (Downtown Williams), Holiday Inn Express & Suites Williams by IHG is within a 15-minute walk of Williams Visitor Center and Thunder Eagle Native Art. This spa hotel is 0.8 mi (1.2 km) from Pete's Route 66 Gas Station Museum and 0.8 mi (1.3 km) from Buckskinner Park.

Williams Visitor Center(0.7 miles)

Thunder Eagle Native Art(0.8 miles)

Pete's Route 66 Gas Station Museum(0.9 miles)

Buckskinner Park(0.9 miles)

Kaibab National Forest Headquarters(1 miles)

Canyon Coaster Adventure Park(1.3 miles)

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Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 02:30

Before 11:00


Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Yes, free self-parking is available on-site. However, parking is limited, and no reservation is required.


A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.


Yes, pets are allowed with a fee of USD 50 per pet, per night. A pet deposit of USD 100 per stay is also required. Service animals are exempt from fees.


The standard check-in time is 3:00 PM and check-out time is 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

The hotel offers limited wheelchair accessibility, including step-free entrances and accessible facilities. However, specific details about accessible rooms and bathrooms are not mentioned.


The hotel is located in Downtown Williams, within a 15-minute walk of the Williams Visitor Center and Thunder Eagle Native Art. It is approximately 0.8 miles from Pete's Route 66 Gas Station Museum and Buckskinner Park.


Yes, the hotel features an indoor pool and an outdoor heated pool. The operational hours are not specified, and seasonal availability may apply.


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