Is parking available at the hotel?

Yes, parking is available at the property. Guests must contact the property in advance to reserve onsite parking. Self-parking is available for a fee of SAR 70 per day, which includes in/out privileges.

What breakfast options are offered?

The hotel offers a buffet breakfast for an additional fee of approximately SAR 86 for adults and SAR 43 for children. Breakfast is served during designated hours, though specific times are not provided.

Are pets allowed at the hotel?

Pets are not allowed at the property. However, service animals are exempt from this policy.

What are the check-in and check-out times?

Check-in time is at 16:00, and check-out time is at 12:00. Early check-in may be available for a fee of 100 percent of the room rate, subject to availability. Guests can request early or late check-in/check-out by contacting the property in advance.

What accessibility features does the hotel offer?

The hotel provides accessible features including step-free entrances and wheelchair-accessible facilities in public areas and rooms. Specific details about bathrooms and pool access features are not mentioned.

Where is the hotel located in relation to local attractions?

The hotel is situated in the heart of Madina, just 0.3 miles (0.5 km) from the Prophet's Mosque, making it ideal for religious visitors. It is also a short walk to Bin Dawood Shopping Center and other local attractions, with Madina International Airport located approximately 10.6 miles (17 km) away.

Hotel Pullman ZamZam Madinah

Average nightly price at Zamzam Pullman Madina by month, last 12 months (USD)
Month	Average price
January	US$251
February	US$214
March	US$258
April	US$156
May	US$2,659
June	US$222
July	US$117
August	US$190
October	US$174
November	US$232
December	US$293

What guests think

Travellers describe Pullman Zamzam Madina as very convenient for Al‑Masjid an‑Nabawi, with quick walks for men, generally friendly staff, and large rooms with sought‑after views, though experiences differ by room, season, and crowd levels.

Many like the spacious rooms and Haram or Rawdah views, though some note dark interiors, weak AC, noise, joined mattresses, and dated furnishings. Cleanliness and housekeeping are inconsistent, with reports of bathroom odors or mold and slow replenishment, but others found spaces tidy. Breakfast and dining draw both praise for variety and criticism for cost, quality, crowding, and organization. Expect an unbeatable location with variable standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several reviews mention a free ladies shuttle from the garage to the women’s gates and fast lifts; a few rooms include microwaves.

Related guest reviews

10

Faaduma

26 Oct 2024

·

Stayed 3 nights

Amazing stay. We were upgraded to an exective suite, which was very kind of them. The hotel is right outside Masjid Al Nawabi and the entrance to Rawdah. It is great for men as their entrance is on the hotel side. However woman are on the other side, however they have a free shuttle that can drop you there so you dont have to walk. Everything is in walking distance, staff are amazing and friendly and hotel is very clean and well taken care of. We didnt have the breakfast but did have the buffet dinner once and it was nice and alot of options. We really enjoyed our stay and cannot wait to be back inshaAllah.. thanks to Walid for upgrading our room and Salim who took our luggage with care and provided us with great information on the area and Rawdah. Your excellent service was a great start to our stay..

10

Hamna

5 May 2024

·

Stayed 1 night

Unlike their branch in Makkah, the Madinah Pullman Zam Zam was great. Nice rooms and good service, best of all, great location, close to the Prophet's mosque. The microwave and fridge were very convenient as well.

10

Lubaba

11 Aug 2025

·

Stayed 1 night

Micro oven available in the room.

10

Catherine

8 Oct 2024

·

Stayed 14 nights

Nice hotel, great staff, great food, women prayer area long walk from hotel, but women shuttle available

8

Imran

23 Nov 2024

·

Stayed 5 nights

We stayed for 5 nights. Stay was comfortable. Great location and staff were really friendly. We had a quad room that was a really good size for 4 adults. Lifts never took longer than a few seconds so never had to wait long. Only downside was we kept having to ask for toilet roll (every day of the 5 day stay) and this got annoying other than that room was cleaned daily. Breakfast was ok.

8

Sidra

7 Mar 2024

·

Stayed 4 nights

It was very well located but keep in mind for women the gate is a bit far to walk but there is a free shuttle that goes very frequently and is very well coordinated and always on time. The staff was very nice. The breakfast is worth buying and the view from the roof top is stunning.

10

Mohamad

13 Mar 2025

·

Stayed 3 nights

Mycket trevligt persnal samt riktigt rent överallt. Hiss var snabbt och säkert. Rekommenderar denna hotell

10

Mohammed Asim

13 Nov 2025

·

Stayed 5 nights

Great and friendly staff, they have mini bus transportation from the underground car park to masjid nabawi for ladies, as the ladies section in the mosque is abit far, so if you have kids or elderly ladies, it makes life so much easier

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Cleanliness

Many guests found rooms clean, but recurring reports cite bathroom smells or mold, stained or aging carpets, dust, and occasional missed or late housekeeping and restocking.

Related guest reviews

8

Azlin

13 Mar 2025

·

Stayed 6 nights

Good stay affected by the worst and laziest housekeeping I've ever experienced. Rooms were never cleaned before 4 pm despite several reminder calls a day. I stayed for 6 days and they only changed the sheets on day 5, only because I asked them to. To top it off, I told the room cleaner that I would leave a tip on my final morning. That was the only time in 6 days he bothered to show up in the morning. Shame on Pullman for hiring such lazy employees. Not staying here again.

10

hamad

9 Jul 2025

·

Stayed 3 nights

Hotel carpets has to be cleaned all over in the rooms and cardours. It’s important to retain the hotel image

6

Khandaker

19 Dec 2024

·

Stayed 6 nights

I was living in room #762. I was surprised when I saw the bathroom floor. The floor tiles were very old, rusty, burned out sign every where and mold. I called room service. They tried hard to clean but failed because it wasn't cleanable. So, they put long towel on the floor to hide all eyesoaring, unhealthy tiles. I admired the affort of the excellent room service team. In first place the front desk employee should not allot this room to any guest. I was there only for 5 nights as a pilgrimage. I hadn’t time to make complaints or go for arrange another room. This bath room shouldn’t belongs to a five star hotel. I will not prefer this hotel again.

2

saira

17 May 2024

·

Stayed 6 nights

Bath shower had mold . Broken lamp shades and little to no lights in the room . Stains on the carpet and chairs in the room . Manager was rude . Will never stay there or recommend it anyone . Please save your money visitors

4

S

6 Dec 2024

·

Stayed 2 nights

Old property, not clean bathroom with mold in bathroom.

4

Maryam

8 Apr 2024

·

Stayed 1 night

Pros: quick check in regardless of the crowds, big rooms,close to Masjed Nabawi (closer for men, a bit far for women), nice shops in the area, late check out offered till 1:30 pm. Cons: biggest issue is cleanliness, found blood drops on bathroom floor, 2 of the 6 complimentary water bottles were open and a little consumed (I guess they thought we wouldn’t mind?), toiletries were mix and match, asked for slippers 3 times in one hour to be delivered.

6

Muhammad Faaiq

12 Nov 2024

·

Stayed 3 nights

Location is really good. Walking distance to masjid nabwi area. There are a lot of shopping and dinning options nearby. Masjid bilal is walking diatance… there is a big market on either side of masjid bilal. There is a small supermarket located just underneath the hotel. Ladies praying area and the international food stalls are on the opposite side… about 15-18 mins walk. The hallways had a weird smell. The room was extreme Noisy from outside traffic noise.. not sure if windows need to be checked for sound but we couldnt sleep during daytime because of the loud traffic noise. Overall i would rate it a 8/10 experience. Two points off for the traffic noise and the distance to the women prayers area.

10

Elvir

4 Apr 2025

·

Stayed 3 nights

This property is awesome. Nicest hotel I stay in long time. Everything is spotless clean and staff is very Friendly. They even let us in room 2 hours prior our schedule and on check out they give us extra time. I will highly recommend it to everyone this hotel. Everything is close by short walking distance.

10

Mohamad

13 Mar 2025

·

Stayed 3 nights

Mycket trevligt persnal samt riktigt rent överallt. Hiss var snabbt och säkert. Rekommenderar denna hotell

4

Mona

14 Jul 2025

·

Stayed 6 nights

I will never come back to this hotel again! There was a very stinky smell that u smell it over the whole suite, it is a bathroom smell very bad whenever the AC turns on , that smell comes and makes you feel you want to throw up . Although receptionists are very friendly and nice, cleaning I saw them the last day after staying 5 days, the suite was not cleaned once during the whole stay , the last day they told me they want to clean it . Never come again

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Rooms

Rooms are generally large and comfortable with popular Haram or Rawdah views; some are dark and dated, with occasional weak AC, joined mattresses, noise, and mismatches on bed types or view.

Related guest reviews

8

Nazim

5 Jan 2025

·

Stayed 2 nights

Nice hotel but our room furniture was old. Table leg was broken. Shower siding glass can be little bigger.

8

Ahmed

5 May 2025

·

Stayed 1 night

We booked a room with Haram View, but when we checked in we found out it is "Partially Haram View" the whole hotel is couple blocks from Haram!

8

Nabil

22 Jan 2025

·

Stayed 3 nights

Generally OK, but the room was a little noisy and no light.

8

Burhan

16 Jan 2025

·

Stayed 3 nights

Close to the Haram which makes it convenient. The carpet is a little on the older side but other than that I am satisfied with my stay here

6

Zeeshan

28 Dec 2024

·

Stayed 1 night

The hotel is centrally located near the north end of the Prophet’s Mosque, about an 8-minute walk to the Rawdah. Our junior suite was spacious, with a separate living room and bedroom, but road noise from the lower floor was disruptive. The king bed was two joined beds with an uncomfortable split in the middle. Room tech was outdated, with damaged USB chargers and a faulty phone. The bathroom was clean, but the shower’s half-glass wall caused water to spill onto the floor. Only two towels were provided, though housekeeping brought more upon request. Check-in at 4 pm is inconvenient, but Asst. Manager Adnan helped us get a room early as our son was unwell, a gesture we greatly appreciated. However, the lobby was chaotic at 12:30 pm, filled with tired guests and strewn luggage. Despite the front desk staff’s efforts, the luggage service was slow and lacked professionalism. The cafe was understaffed, with limited food options and overwhelmed employees trying to manage crowds. Would I stay here again? Unfortunately, no. While the location is excellent and Adnan’s assistance stood out, the hotel felt impersonal and poorly managed. The chaotic lobby, understaffing, and transactional service left a lot to be desired. The Pullman needs to improve staffing and organization to create a more welcoming guest experience.

6

Muhammad

17 Dec 2024

·

Stayed 3 nights

Extremely noisy room (579) due to “chiller” or not sure what was it. It kept wakening us in middle of sleep at night once at 2 am other time at 3 am frustrating as no one could help with that

10

Bushra

3 Aug 2025

·

Stayed 3 nights

Nice hotel with perfect view

10

Syed

8 Sept 2025

·

Stayed 5 nights

The hotel was very organized. Despite a late check-in we got the rooms we had booked. We got the Haram view room, which is definitely worth the money. The staff is very friendly. We will stay here again whenever we visit Madinah.

6

Mohammed

29 Oct 2025

·

Stayed 7 nights

I’ve been staying at the Pullman the last few times I have been in Medina but I was pretty disappointed this time. The room was fine but some of them are quite dark with no light through window. However, the AC doesn’t work very well. The hotel itself is quite dated. The lobby is always a bit of a bazar. Most annoyingly, I was informed there would be daily maintenance work from 11am-6pm. In fact this started with loud banging at 8am and the manager seemed surprised by this when I complained (shouldn’t he know what time loud maintenance was starting?).

10

Junaid

1 Aug 2025

·

Stayed 4 nights

Panoramic view is perfect and rooms are clean and spacious. Staff is active and just 2 minutes walk to masjid haram. For women its a 15 minute walk to women gate

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Service

Staff are frequently praised as friendly, helpful, and accommodating with occasional upgrades; recurring complaints cite slow or chaotic check‑in, unprofessional front‑desk responses, poor follow‑through, and rigid cancellation or extra‑bed policies.

Related guest reviews

2

Nadia

13 Apr 2025

·

Stayed 1 night

The front desk staff is horrible and act like they are annoyed to even check you in. If you ask for a different room they don’t want to change it. However, other support staff is excellent. They are truly hardworking and caring. Would not recommend staying at this hotel unless you can’t find a different hotel.

2

Hassan

19 Jul 2025

·

Stayed 1 night

I wanted to cancel the trip they never responded to my request on Expedia never replied poor customer service

10

Sa adiya

22 Feb 2025

·

Stayed 2 nights

My stay at Pullman ZamZam was great. I would like to single out Arslan the Bellboy he is very kind, a good ambassador for the hotel! I was checked in early at 12pm instead of the usual 4pm amd had complimentary upgrade to an incredibly spacious two bedroom sities. Thank you Pullman!

2

Muhammad

27 Dec 2024

·

Stayed 2 nights

Summary: AVOID THIS HOTEL AT ALL COSTS I had 2 junior suites booked for my party of 8, as the listing says each room has 4 person occupancy. However, upon reaching the rooms, we found only 1 bed in each and no sofa bed. Upon requesting support from the hotel, they told us their policy is to charge for cots for children, but not adults, so any cots we request would be chargeablein our case. They informed us that we shouldn’t have booked from Expedia and should have booked direct to avoid this scenario. Ultimately, we agreed to pay, but they had no cots available anyways. We also reached out to Expedia support, who were sympathetic to our situation, but ultimately had no recourse and provided no help whatsoever until the time of writing this review. 4 people in my party ended up sleeping on the floor for the entire stay here. Extremely disappointed with both the hotel, the attitude we faced, and Expedia in their inability to render any form of support.

4

Khawar

17 Jul 2024

·

Stayed 3 nights

Bad Customer Services had to wait round 35 minutes to check in the room was terrible. The bathroom was dirty over all the staff was not good.

10

Mohamed

13 Sept 2025

·

Stayed 2 nights

Very nice staff who did so much to help. Very pleased with the stay.

10

Yasmin

11 Apr 2025

·

Stayed 1 night

Great service throughout stay. Beautiful hotel and room with an amazing view.

10

Syed

19 Dec 2024

·

Stayed 3 nights

I want to thank all the staff, bell boys, front reception, kitchen staff, house keeping and all others, from the bottom of my heart for making our family's four night stay most comfortable and memorable! The access to Prophet Muhammad pbuh's mosque was super close. We were lucky to get the view of Rawda from our room 690, which is not what we had booked, so thank you team! We were humbled by that. Breakfast is great! Bathrooms are getting dated but our room 690 had two rooms and two bathrooms which was super helpuful! The biggest blessing was when the general manager saw me in the lobby looking for help, immidiately jumped to assist me as I was requesting a late checkout, which was swiftly accomodated after a check and thank you again!! Highly recommended!!

6

BADIR

11 May 2024

·

Stayed 7 nights

Very poor and low standard front desk staff. The night manager definitely needs to be retrained in customer service.

10

Rabia

4 Jan 2025

·

Stayed 2 nights

The staff at the reception was very welcoming just 1 guy the rest look miserable, he welcomed my family with a big smile and he ungraded our room to the biggest room at the hotel i was so pleased will definitely stay again because of this member of staff, the hotel is a step a way from the prophet pbah mosque they are many taxis available outside the hotel also small shopping center and the hotel is surrounded by many shops, the breakfast was outstanding this pull man hotel is your money worth than the one in makah the one in makah is outdated the bathroom need reall renovation and the bedrooms but the one in madinah is another story is really looked afrer top class hotel.

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AI-generated summary based on recent guest reviews

Location

Exceptionally close to the Prophet’s Mosque with easy access for men; women’s entrances are farther (often 10–20 minutes), and a shuttle for women is mentioned.

Related guest reviews

10

Faaduma

26 Oct 2024

·

Stayed 3 nights

Amazing stay. We were upgraded to an exective suite, which was very kind of them. The hotel is right outside Masjid Al Nawabi and the entrance to Rawdah. It is great for men as their entrance is on the hotel side. However woman are on the other side, however they have a free shuttle that can drop you there so you dont have to walk. Everything is in walking distance, staff are amazing and friendly and hotel is very clean and well taken care of. We didnt have the breakfast but did have the buffet dinner once and it was nice and alot of options. We really enjoyed our stay and cannot wait to be back inshaAllah.. thanks to Walid for upgrading our room and Salim who took our luggage with care and provided us with great information on the area and Rawdah. Your excellent service was a great start to our stay..

10

muhammad

12 Aug 2025

·

Stayed 2 nights

The best location

10

Siar

24 Jan 2025

·

Stayed 3 nights

Great location, right opposite the mosque

10

Mohamad

2 Aug 2025

·

Stayed 2 nights

Very close to the Haram and shopping. Great staff and great food. Well worth the money.

8

Mohammed

28 Mar 2025

·

Stayed 8 nights

Proximity to The Haram is within 100m. Excelent

10

Asmaa

2 Dec 2024

·

Stayed 3 nights

Very close to the masjid. One thing you should know is that the women prayer doors/entrances are far from this hotel. Usually women prayer doors are starting from door 12, 13, 14, 15 and the door close to this hotel is # 5 and all these doors are for men. It is close to the Rawda and Ziara of the grave though!

10

Majid

13 Apr 2025

·

Stayed 2 nights

It's very close to the Rawda side of the Masjid (3min walk), and this side is all new with new shopping areas. This is the area that is in front of the Qibla. ATM in lobby was very convenient. Next door outdoor restaurants are all modern (next to Museum of Prophets). I would use them again.

10

Fatima

2 Feb 2025

·

Stayed 1 night

Clean very close to the haram

8

Sidra

7 Mar 2024

·

Stayed 4 nights

It was very well located but keep in mind for women the gate is a bit far to walk but there is a free shuttle that goes very frequently and is very well coordinated and always on time. The staff was very nice. The breakfast is worth buying and the view from the roof top is stunning.

10

Junaid

1 Aug 2025

·

Stayed 4 nights

Panoramic view is perfect and rooms are clean and spacious. Staff is active and just 2 minutes walk to masjid haram. For women its a 15 minute walk to women gate

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Dining

Many enjoyed breakfast and dinner variety and overall taste; others reported underwhelming or cold items, high or overpriced Ramadan pricing, and crowding or organization issues.

Related guest reviews

6

shoaib

1 Sept 2024

·

Stayed 5 nights

Clean room with adequate service. Poor breakfast. Has gone downhill from last stay

4

O

1 Nov 2025

·

Stayed 3 nights

The room did not reflect 5* The restaurant for breakfast was appalling. Standard of food was awful. I paid for breakfast on the day. The lady who served me let me pay then told me I only have 2 minutes left. Why did she not mention this before taking my money!!! There was no tea left and barely any food. The food that was available was cold. In the room, none of the shower gel and shampoo pumps were working. I had to open up the bottles to get the liquids out. I left them open for housekeeping to sort out and it was just left there. There were 3 people booked in my room and only 2 towels were in the room. Even after i asked for 3 towels only 2 were put in the bathroom. There was 1 old dental pack in the bathroom. No replacement given. No shaving kit. My room was totally neglected. I feel I was not valued as a customer. This is not what I paid for. Extremely disappointed

10

Asim

18 Jan 2025

·

Stayed 3 nights

>>> beautiful hotel >>> wide variety of breakfast >>> perfect location

10

faridahmed

16 Aug 2025

·

Stayed 5 nights

Really enjoyed the food specially the dinner many varieties. Beds very comfy and firm. Enjoyed 👌👍

10

Arefa

2 May 2024

·

Stayed 2 nights

The buffet was amazing for breakfast and dinner. Got upgraded which was awesome! Definitely felt like a 5 start experience.

10

Mohammad

15 Aug 2025

·

Stayed 1 night

services were excellent food was very good

10

Shumail

16 Oct 2024

·

Stayed 2 nights

We rented this Hotel for 2-nights since I was travelling with my elderly mother and my younger brother. I'm glad we made this decision. The hotel was clean, secure and staff were friendly. This hotel is conveniently located a short walking distance from Al-Nabawi mosque, stores, malls and restaurants. The "Included breakfast" option was also extraordinary. With my food selections and a variety of different options, we all left happy and fulfilled. I would definitely recommend this hotel to family and friends.

8

Tazeen

4 Dec 2024

·

Stayed 5 nights

The property is very close to the Haram. However, its a bit of a walk from the women's gate. They should really work on their breakfast buffet, though. For a five star hotel the Breakfast buffet was a let down.

6

Abdul

24 Apr 2025

·

Stayed 2 nights

Staff at the reception not very professional and helpful. Food was cold, crowded not organized.

6

Areej

27 Mar 2024

·

Stayed 3 nights

The breakfast package during Ramadan is way too overpriced. The laundry is way too overpriced. The rooms given weren’t what we booked and check in took over an hour till they gave us the proper rooms that we booked.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $129
18 $156	19 $143	20 $167	21 $158	22 $225	23 $227	24 $219
25 $183	26 $170	27 $173	28 $159	29 $198	30 $215	31 $163

Su	Mo	Tu	We	Th	Fr	Sa
1 $148	2 $190	3 $193	4 $190	5 $242	6 $198	7 $188
8 $214	9 $193	10 $189	11 $205	12 $224	13 $228	14 $191
15 $196	16 $208	17 $188	18 $198	19 $267	20 $322	21 $317
22 $318	23 $311	24 $300	25 $285	26 $301	27 $289	28 $251
29 $222	30 $147

Zamzam Pullman Madina

Prices for Zamzam Pullman Madina

Monthly average prices

About this property

Location

Room options

Superior Room, City View (4 Twin Beds)

Junior Suite, 1 Bedroom (Panoramic Haram View)

Junior Suite, 1 Bedroom (No View)

Superior Room, 2 Twin Beds, Accessible, City View

Executive Suite, 1 King Bed (Haram View)

Deluxe Room, 2 Twin Beds (Panoramic Haram View)

Executive Suite, 1 Double Bed, City View

Superior Room, 1 King Bed, City View

Classic Room, 3 Twin Beds (Without View)

Deluxe Suite, 1 King Bed, City View

Classic Room (Without View)

Deluxe Room, 1 King Bed (Panoramic Haram View)

Superior Room, 2 Twin Beds, City View

Junior Suite, 1 Bedroom, City View

Deluxe Room, 1 King Bed (Haram View)

Executive Suite, 1 King Bed (Panoramic Haram View)

Royal Suite, 1 Double Bed (Haram View)

Guest reviews of Zamzam Pullman Madina

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Zamzam Pullman Madina

Considering this hotel for your Madinah trip?

Prices for upcoming dates

Business details