MCentral Hotel Manukau

This hotel is used for social housing and is not noted on the website. The car park is not secure, and the office is not manned 24/7. Constant screaming and fighting/arguing coming from different apartments throughout the night. Do not stay here.

Stayed for 5-nights. Location is amazing and close to public transport and shopping centre. The reception was in a weird area that took me some time to find and once we did there was no receptionist on arrival but they were quick to arrive once we buzzed in. The room is exactly how it looked in the photos but cleanliness was an issue and we asked to be moved in to another room. The receptionist was really good with this request and moved us in to a room that we had no issues with. The rooms were quite hot and although they provided a cooling unit it was loud when switched on. We did pay for parking at the hotel as there is no free parking close by due to the shopping mall and surrounding businesses having time limits and active parking wardens. Parking was right outside the hotel but at the back where access to hotel is only via stairs. Ramp access is in the front so we had to drop off our parents in the front then go away to park car.

good location and close to airport. Too many people hanging downstairs and feels insecure sometimes. in one instance, was asked if i had 1000 dollars while waiting for lift. hotel staff were excellent and provided secure parking upon request.

Convenient and easy carparking.

This place needs security

The location is good. Overall it was good. Have to pay extra for parking per night.

was nice and convenient - we were there for 7 days in that time 1 lift was working , that wasn't ideal as the 1 lift took so long for guests - again not ideal, there was a fire alarm so had to evacuate at 7am, someone burning toast otherwise nice room, close to shops and freeway reception fellow was very nice (shay) I think his name,we had 1 key per room, that was not ideal, maybe that could be rectified with 2 available per room Many thanks

The beds were hard, the bedrooms too small with no side tables or drawers, no coat hangers. Nowhere to put suitcases. Had a problem with parking. Someone was in our allocated parking space so we were told to park in the next one and the caretaker said he would notify the occupant of the next one to park in another spot. Her obviously didn't tell them as they banged on our door at 11pm, when we were sleeping, asking that we move our car (after the caretaker gave them our room number). Easy check in, good location near shopping mall. Very clean.

I had to call for directions to check in since the front door was locked. They checked my reservation and then directed me to the back parking lot where a parking space was assigned to us for extra $. There were 3 of us, but not enough spoons and no bowls to use. There were no chairs at the table. Other than the items listed above, it was perfect for us in location and a great price!

Good value for money, washing machine not working, otherwise good facilities.3mins walk to Westfield shopping Mall.Car parking available. 15 mins by car to airport.

The room smells soon as you enter, it has that uncleanness smell from the carpet from the rooms to the living room, the couch was very smelly, went to the reception and complain, promise they will clean but nothing change instead they, bring towel everyday but the smell is syill there and they dont always do your room maybe just once my room was clean but the smell of the carpet and couch still there. Its a good location but owner needs to renovate or do a good clean up.

Property area was convenient to Manukau Westfield, Rainbows End etc. The reception host was lovely and had everything ready on our arrival. The room was like a university hostel with a kitchen and bathroom. The bathroom was tidy and clean, however, the beds were not maintained very well. There were blood stains on the underlay of the sheet which was clearly seen and because we were so incredibly exhausted from our trip, we ended up sleeping on top of the bed without any blankets. Pillows were very well used, luckily we had our own pillows. The kitchen was missing a lot of utensils, the fridge shelf was cracked, dents all over the fridge, dents in the walls throughout. The aircon was a huge washing machine looking thing with a large vent hanging outside the window, the noise from this was incredibly loud. The following day we hoped it would be cleaner, tidier after we got back but the beds were still the same so we booked into another motel. I'm pretty sure the beds had bed bugs as well because I itched really bad after sleeping on it. We tried to contact the host of our dissatisfaction but they were conveniently unreachable.

Was worst motel ever stayed in shower broken cold dirty carpets ect could go on an on

This was the worst place we stayed at in New Zealand. Hallways dirty and Cockroaches in the room. Turned on light in the bathroom in the middle of the night and 7 roaches ran for cover.

Dear Property Management Team, I am writing to express my disappointment regarding my recent stay at your property. While I appreciated the prime location of your property, unfortunately, my stay was negatively impacted by some issues that I would like to bring to your attention. During my stay, I encountered some residents with alcohol issues. One drunken person purposely tried to intimidate my 17-year-old grandson into a fight, which made us feel unsafe and uncomfortable. Additionally, there was a cockroach infestation in our apartment, and every night we had several cockroaches roaming around the apartment. Despite our complaints, the staff was of no avail, and the issue was not resolved during our stay. I understand that it can be challenging to manage such problems, but I expected better service and accommodation from your property. I would appreciate it if you could take the necessary steps to address these issues to ensure the safety and comfort of your guests. I hope to hear back from you soon with a plan of action to address these concerns. Until then, I regret to say that I won't consider staying at your property again until these issues are sorted. Thank you for your time and attention to this matter. Sincerely,

Was central location. Didn’t like with poor air conditioning and very bad security as we had unwanted people accessing. Was easy access to tail gate residents and very bad cleaning provided. Cleaners should vacuum the apartment daily instead of being told as nothing was provided where we can do it ourselves. Too many cockroaches

Infested with cockroaches. Room service did not properly clean rooms. Location was mostly good and staff at front desk were helpful. However, cannot recommend in good conscience given how bad the roaches and cleanliness were.

Poor communication from reception staff at check in. Room was unclean and cockroaches were present in the apartment.

Das Zimmer war lieblos, die Küchenausstattung dürftig, der Teppich schmutzig, Bad schlecht gepflegt

Upon entering the apartment we were hit in the face with a smell of dirty nappies that unfortunately did not go away even with the window open.when turning on the shower the shower head falls off so you have to hold it to wash, the drain cap floats and water doesn’t drain so your feet are in dirty water. The mattresses are stained terribly with many things and hair is on the mattresses also. Holes in walls hand prints on walls. The appliances look like they have been beaten up so many dents. Don’t waste your money!!! This place is an absolute filthy. When I asked the duty manager who do I make a complaint to about this he said to who ever I booked through. Which didn’t make sense. He obviously did not care to know.

Good price point for a two bedroom apartment. We were on 10th floor so minimal noise. Location is so convenient with bus interchange and train station less than 3 minute walk. Room serviced everyday. Really enjoyed having wash machine in the room with laundry powder provided. Staff were very friendly and helped us swap out worn out items such as iron, fry pan and oven tray. They even provided an air dryer for clothes when we asked. Amazing views of Mount Eden and CBD Skyline. Only let downs were the chairs and couch were a bit awkward to sit on. One bed had it so the wire and coils could be felt. Would definitely recommend to friends and family.

Very noisy when windy, as windows don't seal property, so they whistle. Otherwise great, perfect location, handy to transport and shopping.

Very convenient location near mall, buses and trains. However Several faults. Bedroom light did not work, toilet flush button was partly broken, we could not turn on the heater.

No one at reception when we arrived and was locked. Rang the number and left a message. Manager arrived 10 mins later so didn’t have to wait too long. When we went inside the room there were a few maintenance issues. Hole in the wall, red spray paint on the carpet and broken window blind leaned against the window.

This was our second time coming and we got a big spacious room which surprisingly had a balcony which we were not expecting I couldn't get over the views from the balcony which we could even see the Sky Tower and Rangitoto island, at night was the best. This made our experience 10/10 Thankyou very much

The rooms were so hot, had to leave the sliding door open 24/7 and fans on while we were there.

Worst accommodation I’ve stayed at (7th floor), rooms are very different from the images they portray on the app. Major downfall is no air conditioning, rooms are super hot and very small, hard to sleep at night with heat, window openings are minimal, the warehouse branded fans were broken, shower was faulty and didn’t stay upright, shower door wouldn’t close properly and banged against toilet bowl (Minimal room), cracks in the floor tiles. Basically a very run down subpar property with minimal maintenance done. For the cost you expect reasonable amenities, not broken, run down, budget amenities. Highly recommend paying a little extra for simple comfort! I wouldn’t even dare to look back twice! Only upside is the location is A+, but this hotel Z-! Do better.

Appropriate accommodation for a night before flying in or out of Auckland at budget rates. Great beds and good cleanliness and shower facilities. Could have done with some black out blinds on the large windows and rather warm without air conditioning.

Photos are nothing like the property. Extremely hot and the “air conditioning” unit they provide doesn’t have an outlet so the hot air it blows out just fills the room with heat instead of cold air. No dish sponge and even though the property says the rooms have desks none of them do. All shelves in the fridge were practically broken and some of the handles on the cupboards are falling off.

Comfy room. Good location however the room had a kicked in dishwasher door. Lots of scuffs on the walls. The washer/drier all in one was not working upon checking and had an out of order sign which was not ideal as I was staying a number of days. Microwave buttons you could not see as were warn out. Very run down in parts but comfy enough

Range hood doesn’t work makes loud sound only, slow elements. No coffee table (other rooms the as ours same do) 5 switches on a wall, Only one worked. Aircon floor unit only so window constantly open equals loud planes all night. For 4 people: 1 breakfast bowl, 3 forks, 2 drinking glasses, No tea towel. Said serviced apartments they just put new towels on dining table. The dishwasher looked like it had been in a train wreck. We booked with friends for two nights, 3 dbl apartments. I booked a single apartment for the 3rd night based on a promise over the phone for a 4th carpark for the full 3 nights, paying $12.50 per night for carpark. I wouldn’t have booked the extra night if not. No language barrier, I asked several times and spelled it out. Arrived to be told no he didn’t tell me that, I am a lier and they don’t have a carpark for us. I just got lied to, spoke over, rudely treated ended up having to park 5 min walk away costing more. I got lied to again when given the managers phone number, wrong number! Then when given the right one he didn’t answer, the receptionist said he went home for the night, so why give me his number?! I phoned and txt, no answer. Then I go back past reception 10 mins later and who was there, the manager?! Lies after lies. we ended up cancelling the 3rd additional Night and stayed somewhere much better and safer. And mostly out of morals. A lot of weird going’s on, people coming and going too. Won’t be booking here again.

Good price point for a two bedroom apartment. We were on 10th floor so minimal noise. Location is so convenient with bus interchange and train station less than 3 minute walk. Room serviced everyday. Really enjoyed having wash machine in the room with laundry powder provided. Staff were very friendly and helped us swap out worn out items such as iron, fry pan and oven tray. They even provided an air dryer for clothes when we asked. Amazing views of Mount Eden and CBD Skyline. Only let downs were the chairs and couch were a bit awkward to sit on. One bed had it so the wire and coils could be felt. Would definitely recommend to friends and family.

Stayed for 5-nights. Location is amazing and close to public transport and shopping centre. The reception was in a weird area that took me some time to find and once we did there was no receptionist on arrival but they were quick to arrive once we buzzed in. The room is exactly how it looked in the photos but cleanliness was an issue and we asked to be moved in to another room. The receptionist was really good with this request and moved us in to a room that we had no issues with. The rooms were quite hot and although they provided a cooling unit it was loud when switched on. We did pay for parking at the hotel as there is no free parking close by due to the shopping mall and surrounding businesses having time limits and active parking wardens. Parking was right outside the hotel but at the back where access to hotel is only via stairs. Ramp access is in the front so we had to drop off our parents in the front then go away to park car.

When I arrive I was greeted with such excellent customer service. And the reception was excellent and the rooms are very nice

the night manager on may 3, 2023 was not helpful at all and very disrespectful and lacking skills in handling customers period. Thank goodness we were spared the opportunity to stay there and experience the bad ratings people have given them, and we were 3 seniors trying to have a good holiday in NZ given the already wild weather when we came in.

Easy and very convenient. Great location near the train station, shops and easy parking. The Staff were amazing from the time we arrived till we checked out. Very safe. The people are lovely and welcoming. We enjoyed the MC Apartments, great view from our room. Apartments had everything that we needed. I give it 10/10.

Over all stay was good. But the man on the reception was not welcoming.

Excellent suite on a high floor, with a lovely view. Some of the front desk staff may need more training on hospitality.

Reception staff were blunt/bordering on rude when I arrived. Rooms state they’re sound proof but they’re definitely not in fact they’re quite noisy. Rooms are run down and need some basic maintenance, for example my shower door didn’t shut properly and the blinds didn’t shut the whole way down. It was also clear my room hadn’t been properly vacuumed in a while.

Enjoyed my stay here, only used the room for sleeping in, but clean and tidy, with everything needed. We got there a bit late, but they let us in. Lucky check-in is till 11.30pm on the website, but 10pm on the signs when you get in. Very hospital and clear.Towels were replaced daily and emptied rubbish bin. Nga mihi MCentral.

Handy to bus exchange and train station.

Excellent location. Convenient for transport and Auckland Airport.

Room was super clean, staff was incredibly helpful, knowledgeable, and nice. The room itself was fantastic with all the amenities needed for an apt stay! Also conveniently located across the street from a major bus depot, park, and many restaurants.

Great location, easy parking and good check in. Great price. Very comfortable stay.

Absolutely loved that it was close to the Mall and to the train station, with plenty of parking around it.

Very noisy when windy, as windows don't seal property, so they whistle. Otherwise great, perfect location, handy to transport and shopping.

Great size room. Very comfortable bed. Close to shops and transport.

Great location, 2min walk from Manukau Westfield Mall (very handy), Room service didn’t change bed sheets each day or do dishes but did replace towels, toilet paper etc. Overall it was a great place to stay for its location and price point.

Really nice apartment. Next to mall and transport. Unfortunately a few dodgy people hanging around outside the door always smoking and people completely out of it wandering around. Close to train and bus so guess thats the crowd you get.

The property is in a very dodgy area, we could not sleep due to noise outside, heavy partying, loud music & young ones running a muck across the road at the park at 3am. The pillowcases & sheets seem like they hadn’t been washed, the rooms smell like body odour, the cleanliness level of the entire place was a 3/10 for us. Portable Air con unit, with pipe outside the window. For the price we paid, I definitely felt like it was overpriced for what we got. Elevator was playing up when we arrived, so we walked 10 flights of stairs to our room with our suitcases. I definitely would not stay here again with my children. Exception - the reception staff was helpful & kind.