Shilla Stay Gwanghwamun Myeongdong

Floor is dirty and sticky, I found someone's socks under the bed. Parking lot is hell.

They need to figure out the elevator issue. There is just not enough capacity for the number of rooms and capacity. And I cant understand how they got a 4 star rating without even a bellhop. There is not a single person who can help you with your luggage. Laundry facility has two washers and a single dryer. I found the gentlemen at the front desk courteous and helpful but the ladies were generally the opposite. There answer always being "yes, but we can't, because blah blah blah" rather than "sorry, we are uable to do xyz...but let me see if we can help you in some other way". It's not about what they can and cannot do, but rather the way they communicate their position in that particular issue. The female staff have a bit of attitude problem. Location is great. I'd stay there again for that reason but i will have adjusted my expectations for 3 star hotel.

Why do you charge for parking? It's unfriendly and messy.

Stayed here during the summer for about a week with my girlfriend. The hotel is in a good location close to a lot of touristy spots. Service was great and (mostly) speaks English. Our room was cozy and had a great view of the city. They gave us the choice of either a view of the temple with a bathtub or a view of the city with just a shower. They have buffets at each meal time, which is convenient, and the food is just fine. Some complaints are that the fitness center is kind of small with just a few machines and some treadmills if that's important. They also don't have anywhere to refill water bottles, and they only give you two water bottles a day, but you can run down to the service desk and get more. They do also have a laundry room, but I wouldn't recommend it. They only have two old washing machines and one dryer. If someone is using the dryer, then good luck, and the dryer does not do a great job of drying your clothes. There is a laundromat a five minute walk away though. I've seen some people complain about the air conditioning not working. Even during the hottest days in the summer, the room was always cool and comfortable. When checking in, the service desk did inform us that they gave us an extra key card, which you need to keep slotted in the room for the AC to work, so some people might have not realized that.

호텔 침대는 편했습니다만 그외 모든게 별로였습니다. 객실뷰, 객실 크기와 청소상태 그리고 무엇보다 엘리베이터 이용시 기본 10분이상은 기다려야했습니다.

It’s okay But the “fitness center” is out of date machines that gyms in NY hasn’t used since the 2000s And NO breakfast, you have to pay, other hotels it’s free

아침식사 메뉴 너무 좋았습니다. 직원분들의 서비스가 너무 따뜻하고 좋았습니다. 주차장 안내가 조금 미흡한듯 합니다. 주차장 입구를 찾기가 너무 어렵습니다. 주차장 내부에서도 주차를 어디에 해야하는지 조금 혼란스러웠습니다. 그 외에 너무 다 좋은 서비스였고 만족스럽습니다.

Rooms are small. somewhat outdated in comparison of other similar price hotels. Hallways are scratched and needs renovation. Parking is not recommended here. Terrible experience with parking. Overall 6 out 10.

Lobby is in the 8th floor and elevators are slow (and cant see from the first floor what floor they are at)

Close to transportation and shopping, but only 2 washers and 1 dryer for the whole hotel, and no guest access to microwave.

객실내 군데군데 파손된 부분, 낡은 부분이 보이고 복도에 카펫이 규격이 안맞아 울퉁불퉁. 대체적으로 큰 불편은 못느낌. 조식은 꽤 다양한 메뉴로 마음에 듦.

Floor is dirty and sticky, I found someone's socks under the bed. Parking lot is hell.

Clean bed setting and room. I'll stay next trip also.

This is one of well-known brand hotel (Shilla). Their Bed Sheets and Comforters were very clean. However, the shower head holder were loose and can not hold the shower head properly-almost fell on top of my foot). The grout between tiles in the shower/tub had black molds. I booked for Duty-free coupon, which I don't need it at the duty-free since they already have a lot of discount going on. would have been better to book with breakfasts.

The hotel completely lived up to its reputation, the room was immaculate, the staff were warm and attentive, the location was unbeatable, and the breakfast was fantastic.

오래되고. 청소상태도 안좋아요. 중앙난방이라고 밖이 한파인데 너무 추웠어요. 조식은 괜찮아요

The room was clean, bed was comfortable. It is right beside the oldest temple in Seoul, and a few blocks away from the palace and culture street. Service people are courteous and speaks English. We enjoyed our stay there.

객실깨끗

변기 카바 열었을때 화장지와 머리카락이 있었습니다. 실내는 중앙난방장치여서 많이 추웠어요 헐리우드 배드였는데도 침구류는 편안하고 좋았지만, 머리카락이나 먼지가 좀 있었습니다

Room was clean and beds comfortable. Friendly & professional staff. Location was great! Convenient for transportation and lots of great food places and sightseeing within walking distance.

It was an overall comfortable room with indoor slippers and bath robes. The view was good too. The only thing I did not like was how water kept leaking from the shower booth even though there were no separate slippers for the bathroom. The floor got all watery after every shower, so we had to use one of the towels to constantly wipe it.

The property was overall very good except their central air conditioning. They switch it off at night resulting in the temperature going up to 26 deg cel when outside temp is 15 deg. When I called the reception at 5 am, they said they cannot do anything as the AC will start again at 6 am. Which was what happened, but you end up losing sleep as the room becomes too hot.

Everything is great, but the room is a bit small and feels cramped.

Room was very clean with comfortable beds. Would definitely recommend to others.

The only drawback was the size of the room. Everything was perfect others!

The rooms were spacious and the staff were friendly. The rooms themselves were extremely warm; you could not manage the room temperature independently.

Good location, easy access to metro. Room clean and tidy, if a little small

Everything was good except I could not control temperature of my room. It was control by hotel.

호텔방이 좁았어요.

숙소는 깔끔하고 위치에 비해 가격대가 합리적인 편. 하지만 방음이 잘안되어 옆방 문닫는 소리가 너무 크게 울림. 샤워실에 커튼이 없어 바닥에 샤워기에서 튄 물이 흥건하게 고임.

Very rude staff. When I told them about my gold status, they replied it’s doesn’t matter since I paid the lowest fare for the room. Definitely not a 4 star hotel for the room we got.

Overall I really like this hotel, staff were friendly and helpful and it is convienently located for walking, shopping, dining, and access to bus/subway.

They need to figure out the elevator issue. There is just not enough capacity for the number of rooms and capacity. And I cant understand how they got a 4 star rating without even a bellhop. There is not a single person who can help you with your luggage. Laundry facility has two washers and a single dryer. I found the gentlemen at the front desk courteous and helpful but the ladies were generally the opposite. There answer always being "yes, but we can't, because blah blah blah" rather than "sorry, we are uable to do xyz...but let me see if we can help you in some other way". It's not about what they can and cannot do, but rather the way they communicate their position in that particular issue. The female staff have a bit of attitude problem. Location is great. I'd stay there again for that reason but i will have adjusted my expectations for 3 star hotel.

The staff at check in and breakfast were extremely helpful. The room was absolutely amazing. Definitely loved the shower. I was on the 10th floor in this stay (stayed at another Shilla location) and the view was beautiful. Especially at night. Breakfast buffet was okay considering the region and my diet. When I go back I’ll definitely be staying at one of their locations.

Great location, very friendly staff (thanks for helping with the taxi bookings!), and clean and spacious room.

Fairly close to Insadong and the main shopping streets on Myeongdong, as well as Gyeongbokgung Palace. Room service was just decent, but staff were very helpful and English-friendly. They even held our luggage for about a week when we were out of town! The hotel is close to a major subway station, which was really convenient.

Thanks to the staff, I can checkin early at noon for my stay, whereas usual checkin time starts at 3pm

The hotel completely lived up to its reputation, the room was immaculate, the staff were warm and attentive, the location was unbeatable, and the breakfast was fantastic.

Front desk people not so friendly, not so helpful, rooms are average, we were there 1st week of november and some days it's still warm that you will need air conditioning. It's hard to make the room cool, which makes it hard to sleep.

Staff are not much helpful.

Excellent location for my trip,walkable many popular places

Best location, easy walk to iconic sites and very near train station. Many dining options in the area.

Close to subway

Close to the palace and museum. Restaurants and cafe plenty around. But a little bit of a walk to myungdong shopping district.

Great location! You can walk to Myungdong, Gwanghamoon area which is top tourist spot. They offer buffet with great choices with Korean & continental cuisine. The staffs were well trained too.

Great location

The best central Seoul Hotel for the price and convenience.

5호선 광화문역/종로3가역 또는 1호선 종각역 등이랑 가까워 어디든 다니기 편했습니다. 직원분들 친절하고, 시내에서 가까워서 좋았습니다. 밤에 놀기도 좋았습니다.

Good location, easy access to metro. Room clean and tidy, if a little small

The room was clean, bed was comfortable. It is right beside the oldest temple in Seoul, and a few blocks away from the palace and culture street. Service people are courteous and speaks English. We enjoyed our stay there.

Excellent hotel,,amazing breakfast buffet!

I had a wonderful 4 night stay at this hotel. Beds were comfortable, breakfast buffet was amazing and all the amenities were enjoyable. Would recommend and stay here again.

Great breakfast and good options

Breakfast was buffet style with great combination with Korean & Continental. They provided eggs with boiled, scrambled and half boiled which I preferred as well. Location was so convenient as close to Myeongdong & Insadong, Gwanghwamoom in walking distance. The staff speaks good english & I had no issues to communicate as a korean immigrant of 40 some years.

Nothing to write home about, good location. Breakfast was a disappointment but many places nearby to eat.

Spotless room, great view, but don't try and get breakfast early, they're very strict on timings.

朝食ビュッフェのレベルはとても良い

Breakfast was so so.... and too much people for breakfast room in same time.

新羅ホテルは何度か利用させて頂きましたが、新羅ステイホテルは初めてでした。本家と比べるのはどうかと思いますが、部屋が狭くて荷物の整理一つにも大変でした。又、コンセントの弛みがあり、不便で困りました。朝食のメニューは3日間とも同じで、特にコーヒーがとんでもなく薄くて外に飲み直しに行く程でした。新羅ホテルグループなので期待していたが、次は無い。

Good hotel right in the centre of Seoul. Great breakfast but if you opt to have an evening meal at the hotel then think again because the food is inedible.