Is parking available at the hotel?

Self parking is available on-site for a fee of approximately USD 38 per night, which includes in/out privileges. Valet parking is also offered at a fee of USD 60 per night. Reservations are not required.

What breakfast options are offered?

A buffet breakfast is available daily from 7:00 AM to 9:00 AM for a fee of approximately USD 26 for adults and children.

What are the check-in and check-out times?

Check-in is from 3:00 PM until midnight, and check-out is at 12:00 PM. Early check-in is available for a fee, subject to availability.

What accessibility features does the hotel offer?

The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities are not provided.

Where is the hotel located in relation to local attractions?

The hotel is centrally located in Dallas, within a 10-minute walk of the Dallas World Aquarium and The Sixth Floor Museum at Dealey Plaza. It is approximately 0.6 miles from the Kay Bailey Hutchison Convention Center and 0.7 miles from the Perot Museum of Nature and Science.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool, which is accessible from 5:00 AM to 10:00 PM.

What are the hotel's policies regarding children?

Children 17 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

The Westin Dallas Downtown Hotel

Average nightly price at The Westin Dallas Downtown by month, last 12 months (USD)
Month	Average price
January	$229
February	$241
March	$251
April	$284
May	$256
June	$338
July	$251
August	$199
September	$334
October	$296
November	$266
December	$226

What guests think

Across reviews of The Westin Dallas Downtown, travelers describe a centrally located hotel with personable service, comfortable rooms, and city views, while noting inconsistent upkeep and occasional operational hiccups, especially around room features and parking.

Several guests received complimentary upgrades or thoughtful assistance, and lost items were successfully retrieved. Others reported housekeeping privacy lapses or missed service, billing confusion with third-party bookings, and confusing elevator or parking flows. Overall, expect a comfortable, convenient base with occasional rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests liked the lobby bar and on-site Irish pub, and several used the indoor pool and top-floor gym. Downsides noted: occasional pool/hot tub closures or cloudy water, limited gym equipment, pricey or disorganized valet and confusing garage access; the coffee shop was closed on weekends.

Related guest reviews

4

Jason

Nov 8, 2023

·

Stayed 3 nights

The room had a few nicks and paint/varnish wearing off. The TV didn't offer streaming from your phone, which is an expected amenity in any upscale hotel now. The TV service in your Elliptical machines had the wrong channels associated with the guide. So trying to choose CBS and getting NBC, etc. There is only ONE exercise mat in the fitness facility. There are only two of the five treadmills functioning. On the first day I requested two extra foam pillows. It took FIVE requests over two days to get TWO PILLOWS. Also, housekeeping removed the robe from the room but didn't give a replacement. This is a Westin and supposedly a luxury experience. I have paid less for a resort on a beach in the Mexican Riviera than I did for this trip in Dallas. This service was not close to worth it for the expense. On a high note, the valet with the cowboy hat was great. Very active and provided great service.

8

Andrew

Mar 12, 2025

·

Stayed 4 nights

Business trip to attend a couple conferences. The room was more than adequate for my needs. The work out room is not extensively equipped, but enough to keep in motion and I like that it’s on the top floor.

10

Ruby

Aug 25, 2025

·

Stayed 1 night

Nice stay ! Staff was great very helpful ! Nice indoor pool ! Nice view of the city !

8

George

Nov 20, 2024

·

Stayed 1 night

Gave it a 4 out of 5 because the pool / hot tub was out of order, but it was a very nice place.

8

Daniel

Feb 18, 2025

·

Stayed 1 night

55.00 is too much for valet parking

10

adam

Oct 26, 2025

·

Stayed 1 night

Great place great location. Very quiet roooms. Well appointed. Nice bar

8

Anna

Jun 20, 2023

·

Stayed 2 nights

Overall great hotel. There are some maintenance issues of upkeep that I believe are being handled now - mainly water damage. Hotel is pet friendly however only a small area for pet relief across the street - about as expected downtown. Bed and pillows were not great. We utilized the pool which was abit cloudy for my liking but was well maintained. Staff was beyond friendly and assisted with anything we needed.

8

Jeffrey

May 18, 2025

·

Stayed 1 night

Hotel is a little dated, but room was perfect and good location for downtown Dallas area. Underground parking garage was needing a good scrubbing but no bums living there. The onsite Irish pub Kennedy's was amazing.

10

Robbin

Jul 27, 2023

·

Stayed 2 nights

Wonderful stuff. Loved to bartenders at the lobby bar. Ian who I checked in with was very helpful. The pool was very refreshing after 100 plus temperature outside. Great experience and would recommend to anyone!

10

Tim

Jun 13, 2025

·

Stayed 4 nights

I am in a customer service-oriented profession myself, and I cannot praise the Westin staff enough. From the time I drove up and met Basile at the valet parking area and Angela at the registration desk, my stay was excellent. Basile is one of the nicest young men I have ever encountered and when I complimented his service, he replied, "my job is easy because I love people!" Now that's the perfect employee in my opinion. Angela, as well was more than accommodating at the front desk. The only negative I have is having to swap elevators to get to the parking garage was a little inconvenient, but not nearly enough to keep me from staying with the fine folks at the Westin Dallas Downtown on my next stay. May God bless them for their exceptional service!

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Cleanliness

Many reviews mention clean rooms. Others report dirty or sticky carpets, leftover items or smells, trash left from prior guests, and inconsistent housekeeping, leading to a mixed experience.

Related guest reviews

10

Annabelle

Jul 23, 2025

·

Stayed 3 nights

The staff is outstanding! Great location. Very clean room.

10

Karina

Aug 30, 2025

·

Stayed 1 night

Great hotel in an awesome location and the staff is so nice and friendly. The room was so nice and clean and they checked in to make sure everything was okay! Love this hotel!

6

Qwentara

Oct 6, 2024

·

Stayed 2 nights

Trash was overflowing from my arrival in the lobby also outside my room door until the next day from previous guest.

4

Hans

Nov 19, 2024

·

Stayed 5 nights

The first room they gave us smelled like marijuana smoke. They changed our room and in the new room one of the beds was in bad condition, its pillows smelled dirty, the safe was broken, the bedside reading lamps are useless. It was reported and they did not repair the safe and they did not change the pillows, which were old and uncomfortable. The air conditioning smells strange, I took a photo and the filters are extremely dirty (photo attached) The room maintenance is very poor. Not recommended

8

Aron

Jun 24, 2025

·

Stayed 1 night

Safe and very clean.

4

Hope

Aug 5, 2024

·

Stayed 1 night

The hotel room was pretty filthy when we arrived. The bedding smelled like the previous guest. We found an EYELASH strip stuck to the remote. The coffee mugs were filthy with coffee spots. I wouldn’t stay here again based on the condition of the room. I’m glad I brought my own blanket and Lysol.

8

Rachel

Jul 22, 2024

·

Stayed 2 nights

The bathroom shower wet up the floor every time someone used it and it was impossible to stop it from happening. The furniture in the downstairs lobby was very very dirty and the carpet in the room was dirty and sticky. I walked without shoes on and ended up getting a sunflower seed stuck to my foot. That means the floor could not have been vacuumed or cleaned recently.

8

Victoria

Nov 6, 2024

·

Stayed 2 nights

Generally a good stay. Night time receptionist is not good with people. Near the train station so more proximity to people coming and going, property itself is bare minimum clean. Large scratch marks on the window sill, had to edit out of photos. Would not stay again

10

Arturo

Sep 28, 2025

·

Stayed 1 night

Clean room friends staff plenty to do nearby

6

Micah J

Mar 20, 2025

·

Stayed 1 night

The room look like a brawl happened in there. Wood missing off of side tables and tray.. dirty carpet and scratches and scuffs … did not feel like I was in a Westin. Shower was awesome

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Rooms

Rooms are often quiet, comfortable, and spacious with excellent city views and cozy beds, with some guests receiving upgrades. Drawbacks include very dim lighting, dated TVs without streaming, occasional AC issues or noise, and minor maintenance flaws.

Related guest reviews

4

Jan

Oct 20, 2025

·

Stayed 1 night

Lighting in room almost nonexistent. Dangerously slippery tub and no grab bars. Pillows are flat

10

Estefania

Jul 27, 2025

·

Stayed 1 night

We loved our stay at the Westin! The bed and shower were the best and we loved the location!! We walked everywhere!

10

adam

Oct 26, 2025

·

Stayed 1 night

Great place great location. Very quiet roooms. Well appointed. Nice bar

10

Heather

Jul 26, 2025

·

Stayed 1 night

Luxury beds, clean and comfortable. My kids and I really enjoyed it here

6

Jonathan

Dec 23, 2024

·

Stayed 2 nights

The location in Dallas is fine and the price was mostly fine, but it was incredibly noisy given the fact that we didn't see another hotel guest the entire 3 days we were there. Outside noise, elevator noise, people talking who knows where, etc. The beds and pillows felt more like a discount motel than a Westin, can't imagine returning there to stay again.

10

Jerrod

Jun 1, 2024

·

Stayed 1 night

Staff was very nice and even upgraded me to a suite. Great views from the room

6

Robbie

Jul 3, 2025

·

Stayed 4 nights

Rooms were hot & beds very uncomfortable

10

Mary

Apr 9, 2025

·

Stayed 1 night

Incredible views

4

Marisa

Mar 15, 2025

·

Stayed 1 night

We had no AC through the night, 75 to 80 in the room. Only hot water, kids unable to shower.

8

Susan

Jun 28, 2025

·

Stayed 4 nights

TV is archaic no ability to sign on to own Netflix, Hulu, etc accounts and TV guide completely inaccurate - station listed incorrect and program listed incorrect. Also, no microwave in the rooms. Staff was great - very helpful and accommodating.

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Service

Service is widely praised as friendly and helpful, with standout front desk and valet interactions, upgrades, and special-occasion gestures. Complaints include slow or unresponsive follow-through on requests, busy or rude valet, slow check-in, billing disputes with third parties, lost dry cleaning, and DND/privacy lapses.

Related guest reviews

2

Yoshinori

Dec 3, 2024

·

Stayed 4 nights

Despite Expedia pays for the accomodation fees on my behalf, Westin took all the room charges from me and they didn't understand what I explained regarding the Flight and Hotel package. I contacted Expedia about my anger and disatisfactions reght after I returned to the U.K but Westin has not yet refunded the charges despite they confirmed Expedia that they will do so. Terrible isn't it!

10

La Mon

Aug 24, 2025

·

Stayed 2 nights

The only complaint I have, put a do not disturb sign out and housekeeping still went in our room while we were out. Also, at 9:30 am, housekeeping knocked on our door. Checkout is noon.

10

Stoney

Aug 1, 2025

·

Stayed 1 night

I didn't think it was too much of a problem but the valet got my information wrong so Clayton upgraded me to the top floor corner Suite that had the best view of everything in Dallas I couldn't have asked for a better room

6

Shane

Dec 11, 2022

·

Stayed 1 night

Extremly slow check in. The hotle room was nice though.

2

Kristin

Aug 18, 2024

·

Stayed 1 night

We called down to the front desk twice and sent a message regarding getting bedding for pull out bed. We didn’t want to bother them excessively so we fugured they would eventually bring it. Waited 2 hours. Finally slept without. Never called to let us know sorry they couldn't bring any. Just totally disregarded both calls amd messages

10

Courtney

Sep 26, 2025

·

Stayed 2 nights

Autumn! The young lady at the front counter omg. She made my birthday sooooo special. I have been talking about her since I left, I want to say thank you soooo much for being so sweet & nice to me.

8

Tiffany

Oct 20, 2025

·

Stayed 1 night

Valet was effortless. Front desk was very friendly and helpful at checkin. Room was great for an overnight.

10

Claudia

Sep 28, 2025

·

Stayed 1 night

The only bad thing is how busy and unorganized the valet is

10

Sunday

Apr 29, 2025

·

Stayed 1 night

Check-in was seamless, and the valet team stole the show — funny, personable, and still professional. My son’s favorite? "The Sheriff," as he called him, who turned a simple arrival into a highlight of our trip. (Ask him!)

10

Melissa

Aug 31, 2025

·

Stayed 1 night

The staff was super helpful and friendly

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Location

Central downtown location within walking distance of restaurants, the symphony, JFK sites, parks, and American Airlines Center. A few guests felt uneasy due to homeless activity or protests.

Related guest reviews

8

Michele

Apr 21, 2025

·

Stayed 3 nights

The staff was amazing. The surrounding area is a typical downtown full of flavorful characters. You just need to have a friend with you

10

lisa

Apr 17, 2025

·

Stayed 2 nights

It was in the heart of downtown, easy to find and well kept

10

Jessica

Jul 9, 2025

·

Stayed 1 night

Very nice property, rooms were clean and modern. Waking distance to many dining options and American Airlines Center

6

Bethany

Jun 15, 2025

·

Stayed 1 night

The hotel was nice but there were several homeless that made me feel unsafe.

8

Stephanie

Sep 7, 2024

·

Stayed 1 night

Loved the walking downtown access to a verity of restaurants.

10

Estefania

Jul 27, 2025

·

Stayed 1 night

We loved our stay at the Westin! The bed and shower were the best and we loved the location!! We walked everywhere!

10

adam

Oct 26, 2025

·

Stayed 1 night

Great place great location. Very quiet roooms. Well appointed. Nice bar

10

Vonder

Jun 25, 2025

·

Stayed 2 nights

The location was perfect for shopping, dining and sightseeing. It was also closely located to a park with water fountains. Very nice and relaxing.

8

MARIANNE

Apr 8, 2023

·

Stayed 4 nights

Located downtown within walking distance to American Airlines arena, JFK monument, restaurants. Friendly and helpful staff.

10

Nicholas

Sep 27, 2025

·

Stayed 1 night

Close to symphony and great restaurants.

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AI-generated summary based on recent guest reviews

Dining

On-site dining draws positive feedback, especially the Irish pub and a seafood restaurant, and some enjoyed breakfast. Others found breakfast or room service underwhelming and noted the coffee shop was closed on weekends; many dining options are nearby.

Related guest reviews

10

Robert

Aug 3, 2025

·

Stayed 1 night

Loved the stay and the breakfast

4

Linda

Jan 2, 2023

·

Stayed 1 night

We had an average room but a great view. For a Westin very disappointed. Front desk check in and check out very slow. We had a gift certificate for incidentals and they couldn’t figure out how to use so just charged to credit card. It was New Year’s Eve so we had planned on a nice dinner in our room, but brown bag room service, yuck. did have good view of fireworks. wont stay there again.

10

Brett

Dec 14, 2024

·

Stayed 5 nights

Beautiful hotel and the staff was great. The Irish Pub on street level has a solid menu with friendly staff. Will be staying here the next time I’m in Dallas. Only issue was they had water heater problems the first day so showers were lukewarm at best.

10

Jeffery

Sep 27, 2024

·

Stayed 1 night

Excellent hotel and the seafood in the restaurant is superb and fresh. Staff was amazing from the check in to restaurant and all around.

10

Capricia

Apr 27, 2025

·

Stayed 2 nights

Loved our stay. Breakfast was mid but i ate the Buffet, kids ordered off the menu and said it was good. Several dining options nearby that were pretty good. The valet service was excellent. Those guys worked really hard. Rooms clean. Elevator clean. I would definitely stay again.

8

Rickey

Feb 20, 2023

·

Stayed 2 nights

The coffee shop in the hotel was closed on Saturday & Sunday. Was unable to get coffee on the weekend

10

Johnathan

May 26, 2025

·

Stayed 2 nights

Valet was very nice and so was our stay. The staff gave us nothing but helpful info and the bar downstairs is very nice. Bartenders are great.

10

Tera

Dec 19, 2024

·

Excellent hotel if you are going to be in the downtown Dallas area. It has great dining options as well. My favorite is the pub downstairs. Very friendly staff and great dining choices. The front desk, cleaning, and valet are friendly and efficient.

8

Jeffrey

May 18, 2025

·

Stayed 1 night

Hotel is a little dated, but room was perfect and good location for downtown Dallas area. Underground parking garage was needing a good scrubbing but no bums living there. The onsite Irish pub Kennedy's was amazing.

8

Corey

Mar 17, 2025

·

Stayed 3 nights

Room was nice Food wasn't good

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $244	2 $297	3 $358	4 $403	5 $297	6 $222	7 $215
8 $260	9 $372	10 $555	11 $446	12 $301	13 $230	14 $265
15 $267	16 $483	17 $547	18 $547	19 $273	20 $243	21 $281
22 $211	23 $246	24 $237	25 $216	26 $176	27 $176	28 $176
29 $264	30 $265

The Westin Dallas Downtown

Prices for The Westin Dallas Downtown

Monthly average prices

About this property

Location

Guest reviews of The Westin Dallas Downtown

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Westin Dallas Downtown

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30	31 $172