Holiday Inn Express Atlanta SW - Newnan by IHG

Overall, my stay was very good. This service was superb! The hotel interior such as the lobby, computer area, kitchen and men's bathroom or clean with the exception of being out of toilet paper and paper towels. We did bring it to the attention with the lady working the front desk. I don't think Vernette was at work at that time. She does a wonderful job keeping everything in tip top shape. I'm going to believe that it may have been the night shift that that the restrooms go without tissues and towels. The cleanliness of the room itself overall was good with the exception of under the bed there was candy wrappers and dirt and behind the headboard. As far as comfort of the room, the beds were nice. The bathroom was roomy. Water pressure could have been better in the shower. As far as condition of the hotel my only concerns is the security doors were not secured to the parking lot. We checked in Sunday night and was told it was going to be addressed on Monday. We checked out Wednesday morning still not fixed. Security concern there. The hotel for the most part is eco-friendly except there was no eco-friendly recycling cans. I would go back there if I was in the area. I would give it maybe am A-.

Just what i wanted. New facility with all the boxes checked: comfy beds, good shower, well laid out out rooms, decent enough breakfast. Convenient to many dining options. And did iI say, its new? Everything worked and was in proper order, with professio al staff. Well done.

Very Clean, new and updated hotel. I have zero complaints.

2nd time staying here. 4 weeks ago we had such a wondeeful experience. Check in was ok, she seemed like she did not want to be there. Elevator carpet was filthy, hallway smelled of weed from time we checked in until check out. Floor in room had chips in floor, and areas where something had spulled and was not mopped. Counters also had not been wiped. My husband would not let me complain, as he does not like to do that. We stay in Newnan when we fly out of Atlanta. We will not be back here. Last month was such a great experience...what in the world happened?

Looks new, modern and clean.

Little difficult to get into the property, but it was clean, parking lot well upkept.

Nice and clean and games in the lobby for my 12yr old

Hot water heater broken

The staff is nice and there are some upgrades. My son liked the hot chocolate bar. It's a bit bare bones though in the room and it's situated directly behind a Motel 6. It didn't smell great on our floor some of the sheets/towels we stained. The tile was falling off in the bathroom and the floor felt sticky. It's a barely 3 for me.

Hotel was clean and well-kept. Staff was very efficient, helpful and friendly. We were there to attend a wedding in Newnan.

The room was dirty. Old phone charger laying in the middle of the room. My truck was scratched in the parking lot. You can tell it WAS a nice place. It is obvious employees have no inspiration in the work place.

The room wasn’t very clean. The all hotel didn’t smell very well. And they double charge my room and I was forced to contact Hotels to get that refunded and resolved. I don’t recommend at all.

Horrible stay. The room was absolutely disgusting. The dresser has some sort of gooey substance on it, the couch cushions has what I can only guess were fecal stains or dried blood, under the couch had the same gooey stuff from the dresser along with something that was dried, white, flakey stains. The pullout couch could not be extended because the AC unit was too close. The customer service was beyond atrocious. We asked for a new room and was given one in the EXACT same condition and they gave us attitudes the whole time. We asked for a refund and the front desk lady was extremely snippy with me. Would definitely not recommend this hotel to anyone.

Like = All staff in kitchen, check in and cleaning team displayed kindness and professionalism. Great location, breakfast, mattress, bathroom towels and shampoo-condition-body cream at sink. Improvement recommendation = inside shower glass had black mold on bottom section and was subsequently cleaned upon my request. Housekeeping team should always step in shower to see what the guests see and implement this cleaning process as part of their checkout cleaning. Thank you. We did enjoy our stay.

The room smells like corn chips. There was an ant in the bathroom (just one) and mold around the shower floor. Otherwise service was fine. Linen was clean.

The hotel smells terribly. Especially the elevators and the second floor.

It was a wonderful stay! The beds were comfy. The rooms were extremely clean. The halls were quiet, never heard anyone in our room. The breakfast had lots of options and was very yummy. We enjoyed our stay.

It was great we were there for a dog show. The staff was amazing the place was super clean. I would definitely stay there again

Breakfast was fantastic! Room was very clean! Really enjoyed our stay.

The staff is nice and there are some upgrades. My son liked the hot chocolate bar. It's a bit bare bones though in the room and it's situated directly behind a Motel 6. It didn't smell great on our floor some of the sheets/towels we stained. The tile was falling off in the bathroom and the floor felt sticky. It's a barely 3 for me.

Love this hotel because the beds are comfortable, rooms are clean, bathrooms are roomy, coffee pot has Keurig Breakfast Blend(my favorite)

Just what i wanted. New facility with all the boxes checked: comfy beds, good shower, well laid out out rooms, decent enough breakfast. Convenient to many dining options. And did iI say, its new? Everything worked and was in proper order, with professio al staff. Well done.

Our experience during our stay at the hotel was pleasant overall. The assistance provided by the staff was friendly and helpful, which significantly added to our positive impression of the place. Although the rooms were clean, it was unfortunate that there was an issue with a wet tile in the shower upon our arrival, as pointed out by my wife. This might have been a minor inconvenience, but it did detract a bit from an otherwise good impression. Moreover, despite the cleanliness of the rooms, it was disappointing to find that the view from our accommodation was of a roof. This lackluster view could have certainly been improved upon, and it may have been reasonable to expect a discount or some form of compensation for such an unappealing sight. Nonetheless, even with these minor shortcomings, we found our stay at the hotel to be rather comfortable. The combination of friendly assistance, clean rooms (barring the wet tile issue), and overall comfort provided us with a decent experience. It's unfortunate that the room's view was not up to our expectations, but we were able to overlook that and enjoy our time at the hotel.

Love the room, the breakfast and the staff. Could use some better pillows, but very nice experience.

Last minute booking was easy thought I was on ihg site but it was a 3rd party Check in was easy and well serived by attendant. Bed was good, room was clean and hvac worked as needed. Breakfast was ok coffee was good Bathroom tile was beat up but clean Would stay again

Rooms were clean but water pressure in the shower and sink were poor. Also the plugs over the nightstand in between the two beds made a constant buzzing noise.

One of the cleanest rooms we have stayed in. the large size of the room was so nice.

It was a wonderful stay! The beds were comfy. The rooms were extremely clean. The halls were quiet, never heard anyone in our room. The breakfast had lots of options and was very yummy. We enjoyed our stay.

The room was basic and clean. My main issue was that it was summer, and the air conditioner did not cool the room very well, and was extremely loud which made sleeping difficult.

The power outlet had no power. No light, clock, or usb power. Staff here is commendable! Very warm and helpful!

I booked for 5 people, even choose the room with two queens and a couch. At check in he said they don’t have rooms like that and only had two bed… we didn’t have enough places for the 5 of us to sleep… someone had to sleep on the floor

One of the nicest Holiday Inn expresses I have stayed. Super friendly at check in. Nice clean hotel for the price. Definitely would stay again.

The staff was awesome i had a wonderful atay and everything was so clean.. Breakfast was awesome as well ..my experience was wonderful and will certainly be staying again and referring to others

When we arrived after a long drive they Didn’t honer our Reservation and at 11:00 at night we had to find another hotel in an unknown city And spend hours trying to get our money refunded Very unhappy with Hotels.com and holiday inn express

Staff is excellent and worked to accommodate our early check-in request after a long flight. Hotel is nice, well maintained. Beds are comfortable Would recommend this hotel to anyone

My check in was slow. Expedia needs to include additional information for the check in process so check in is quicker. I had a small pet dog and informed the check in person at check-in. The process of collecting the pet fee and a miscellaneous fee to cover unexpected expenses plus sign a form stating I would pay a fee if I smoke in a non smoking room took about 20 minutes. Completing the form and paying the fees through Expedia prior to arrival would really help improve the check in process.

Wrong room available and wasn’t contacted. Apparently a manager was supposed to contact me. Front desk staff offered no solution. Front drsk wasn’t eager to help my child that had to sleep on the floor. Front desk number not friendly or wanting to offer excellent costomer service

The staff is always helpful and friendly, yet very professional. Great place to stay!

My 4th time staying here in the last 8 months. Always clean. Friendly staff. Great breakfast and comfy beds. Will stay again on my next trip to this area.

Overall, everything was good enough except one receptionist’s unkind and lazy reaction. I hope stay again later.

stayed overnight on a weekend for my Granddaughters birthday party, Staff was professional & friendly. The only issue I had was finding the Hotel. I drove in circles not seeing the sign for the Hotel. I saw the Motel 6 sign but the sign for the Hotel couldn't be seen driving by. I drove in to a Walgreens to ask about location and was told they didn't know location of hotel. Hotel needs to use signs you can visually see from Highway {at least Bullsboro Hwy34}.

It a nice hotel, but it shares a driveway with a sketchy Motel 6

Just what i wanted. New facility with all the boxes checked: comfy beds, good shower, well laid out out rooms, decent enough breakfast. Convenient to many dining options. And did iI say, its new? Everything worked and was in proper order, with professio al staff. Well done.

Was hardly staff at the front desk when needed. Very noisy area with cars honking outside at 2 and 3am.

Great location for shopping and eating.

Nice quiet area with several dining options available and easy to access from the hotel property.

Nice and convenient.

The hotel was hard to find. I knew the general area, but there was sign, but it was hidden behind trees. Also, the hotel was hidden behind another Hotel. The sign up on the front of the hotel could not be seen until you were coming up the driveway. The whole place was pretty run down. Not very clean and needed a lot of maintenance. It was rated 8.8 out of 10, but I wouldn't give it more than a 6.

Little difficult to get into the property, but it was clean, parking lot well upkept.

In town for a wedding. Perfect location for activities.

Excellent stay and service. Staff were friendly and courteous. Breakfast was excellent.

Great breakfast

This property was good except for the limited food options.

As always great breakfast

It was a wonderful stay! The beds were comfy. The rooms were extremely clean. The halls were quiet, never heard anyone in our room. The breakfast had lots of options and was very yummy. We enjoyed our stay.

Friendly staff, great room great breakfast!

Hotel was very clean and well kept. Staff interaction was excellent and breakfast the next morning was much better than most hotel free breakfast meals. I'd definitely stay here again without hesitation.

Excellent hot free breakfast

This Holiday Inn Express in Newnan Georgia is exceptional. I stayed here for 4 nights to get away from the Florida hurricanes. The breakfasts were always delicious with something a little different being served each day. There were many items to choose from including scrambled eggs or cheese omelets, bacon, sausage, biscuits and gravy as well as grits, yogurt, cereal, muffins, sweet rolls, banana, apples, oranges and numerous kinds of breads and believe it or not a pancake maker. Beverages such as orange juice, milk, chocolate milk, hot chocolate were available. Various flavors of tea and fresh hot coffee was always available throughout the day. The hotel staff were phenomenal, always friendly and accommodating whatever the request was. The hotel room was clean and smelled fresh supplied with an ample supply of towels, washcloths and toilet paper. The room was a modern design and included a small refrigerator, microwave and coffee maker, ironing board and iron. I had stayed in a different hotel the first night of my stay in Newnan and I have to say I am so glad they didn't have anything available the next night because it forced me to search for another hotel which is how I landed at the Holiday Inn Express. The other hotel had an old hotel feel and had a funky old sheets not washed smell.

The breakfast was excellent, staff very courteous and helpful, room was cool and clean.