Casa Malca

Tudo excepcional. Equipe muito atenciosa e pró ativa.

Hotel com estrutura fisica e decoração incrivel , bom atendimento, porem custo benefício muito alto. Cafe da manha nao condiz com nivel do hotel , pela pouca opção e restrição a quantidade, servida em porções, somente no final tendo buffet. A comida e bebida boa , mas nao otima pelo custo

Hotel fora do comum! Com certeza um dos melhores atendimentos que já tivemos! Do início ao fim! Riqueza extrema dos detalhes. Conforto absurdo em todos os quartos. Impressiona! Já queremos voltar! Nota 1000

I was asked to review some policies of this hotel afeter some complains of other customers. Breakfast was included in my reservation. Every morning after breakfast I asked for the bill to sign. The waiter always let clear that there was nothing to pay because breakfast was included. Only sign here, they said. When I checkout for my surprise I had 650 to pay for TIPS. Tips I never gave or Autorized. The hotel is great but that kind of behavior is ofensive and dishonest. It was not for the money, but for the honesty. I hated that. So If you are going to stay with them, be carefull with the waiters and your bills. They say one thing and you will pay for "extras" at the end. Rooms are great. Concierge great Reception great Bellboys great ( I even gave them tips "of my own will in dólar) Honesty and transparency Zero at the checkout and restaurante. They put you in a situation very unpleasant. Waiters always want something more. Chating with other clients present complained that after refusing extras tips waiters changed for a bad face behavior.

El servicio es muy bueno todos son muy amables, los precios (como todo Tulum) me parecen elevados, un agua $230 pesos La playa es hermosa y la mantienen bien, al alberca es pequeña y en esa época que fuimos se sentía muy fría. Me gustó pero no fue mi top