希爾頓水晶城國際機場大使套房飯店

I thought they had a pool but they do not. The sink faucet leaked in the bathroom. The evening event each day was chips and veggies with dip and very limited on that. Patrons were aggressive and getting as much as they could because when it was gone, it was gone. Usually everything was gone by 6.

$50 per night parking.

had a great stay. loved the elevators. i wish there was a pool.

Great stay for an early flight Shuttle is on time!

Renovating the lobby bathrooms, so there’s no bathroom except the one in your room which isn’t convenient for the nightly reception. They are also starting renovations on the fitness center so it will not be available either. Our room had visible signs of water damage in multiple places but was clean. Staff is very helpful and friendly.

Close to airport/ with shuttle. Comfortable bed.

I have a hard time justifying $50 a night parking fee. I was a guest at the hotel. Not cheap. But in all fairness all of Washington DC is like that. I paid $25 to park just to go to dinner. Great hotel and great staff though.

Our room was above the neighboring lot that was under construction. No way to sleep in any day of the week. The main floor lobby restrooms were closed for renovation. The pool was closed. The staff were friendly and the room was clean.

Although the room has a reader code for “room service”, room service is NOT available. The guest can go to the restaurant, order food and has to go and pick it up when it’s ready. For $300+ a night, one can expect better service. When I left my room, I saw the cleaning lady, with her cart, 2 rooms down from mine, on her phone. We briefly chatted. When I came back 6 hours later, my room hadn’t been cleaned and the food containers I had from the previous night were still there. Totally unacceptable. The TV selection is abhorrent. Located next to the Capital of the US and Fox News is not available.

Be prepared to be charged 50.00 for parking. Literally used the garage for 20mins and got charge 50.00. If you can find street parking that would be my suggestion. My last time I went staff didn’t charge us for parking. This time they made sure to charge even for 20 mins. That is my only gripe about this place. I will be looking elsewhere for now on.

It was a decent place to stay. Lobby looks great but rooms could definitely use an upgrade. Rooms smell old. Customer service, checking in and surrounding area was great.

We always stay at Embassy Suites, but this one did not meet are standards. Staff was friendly and location is nice. Are room was dirty, no shampoo in dispenser, and there was a sock that was left on the floor from prior guest. Tells me the room wasn't cleaned or vacuumed. Big disappointment I would not recommend this Embassy Suites.

Very clean room, bed was very comfortable, food was great Found drippy Fawcett in bathroom tub, was reported and they fixed it right away

The room I was first given was filthy. The table was full of crumbs, hair in the fridge, the microwave wasn’t even put together well, there was chips crumbs all around the bed, and the toilet hadn’t even been flushed. I went back down to the front desk and the employee apologized and gave me a different room. It was still dirty, I found hair strands on the sheets, crumbs all around the bed, and the appliances were poorly cleaned. Very dissappointing.

We had an ok stay. When we first checked in the receptionist almost charged us again for the stay even though we had already paid online a week earlier. The first night we decided to get dinner from the hotel kitchen to go. Definitely not worth the money. Dry chicken in the salad, cheese steak looked like steakems with a drizzle of cheddar cheese and no seasoning. A day later we noticed that between the living room table and wall, there was a piece of clothing and a bottle cap from the previous occupants. When we texted the hotel letting them know what we found, they asked if we'd like to get house service that morning, we agreed but when we returned that evening, the item and bottle cap was still there. Aside from that, our bed was made, bathroom was cleaned, towels replenished and floors were vacuumed everyday.

Room was not clean old furniture and smelly

The condition of the room was unacceptable. There was exposed wiring above the kitchen sink, the cabinet above the sink was falling apart, the bathroom shower faucet had been obviously repaired poorly- hot was cold and cold was hot. There was no do not disturb door hanger. When I asked at the front desk I was told there were no do not disturb door hangers available. They gave me a door hanger that said there was a pet in my room (we did not have a pet in the room). Apparently there was a very large group of possibly middle school aged children staying on the property, they were up running around the hotel talking and yelling until approximately 1am. No one from the hotel staff enforced any quiet rules. By the third night my wife and I began feeling ill with respiratory issues, specifically coughing and shortness of breath. We initially thought it was a cold however lacked many other common symptoms such as nasal congestion, body aches, sore throat, etc. I looked at the AC register and vents in the room and discovered black mold. I had informed front desk staff of the do not disturb sign, housekeeping, and noise issue. The guest behind me had the same complaint; he too asked for a do not disturb sign and complained about the noise from last night. I informed front desk staff of the black mold issue as well. The desk person said they would look into it. I did show him the photos on my phone as well when explaining the issue.

This has been our go to hotel in this area however something has changed. We were there for 4 days. The room was never vacuumed or the sheets changed, and we needed to ask for clean towels after a couple of days We repeatedly asked for shampoo as all the dispensers (shampoo, conditioner, body wash) were empty without success. The shower faucet dripped continually (and many gallons of water while we were there). Very disappointing! The breakfast is still good, but there was a roach wandering along a mantle by our table. Also, there was the same piece of garbage on the floor by the elevators the entire 4 days, so clearly the hallways are not vacuumed. A shame because we have really enjoyed this hotel in the past.

Clean, spacious, and safe.

I was charged a 100 deposit when I checked in that I was not told about before. The room is very out dated. In the restroom were tiny roaches crawling on the sink area. I couldn’t put my stuff on the counter cause I was scared to get roaches in it. The room is very dark with no lighting. I guess so you can’t see the roaches crawling. The room smells very musty and stuffy like the AC has never been cleaned . I asked for a 1pm checkout and was denied cause they were sold out. Funny thing is at 12pm when I was told I had to check out I sat in the dining area since my flight wasn’t till 7pm and it was raining out. They didn’t go into my room to clean till almost 3pm! But demanded me out by 12pm or I would be charged another night. I was given 2 drink tickets one for me and one for my partner and was told happy hour was from 630-730. We went down at 645 and was told no it was from 530-630 and we couldn’t use the tickets! I would not recommend this hotel to anyone coming to this area for the price for the night take ur money to a newer hotel and get its worth.

Shower water was barely lukewarm, had trouble keeping the room warm. Service was great, room was very clean. Price wasnt bad, was a little upset we had to pay for extra to park in the garage or anywhere on the grounds. We had 2 cars so that was $200 more than i expected. Think i will plan on another hotel for the next trip at Easter.

Great looking property, but the heat doesn't get hot in the rooms. The 1st rooms hot water took forever to get hot and the air never got hotter past 73 degrees. Once moved to the 2nd rm the water got hot quick, but the heat wouldn't make it past 76 degrees. After calling maintenance they got the heat to 79 degrees in 6 hrs. I was as not hot as i like it so i can sleep au natural, but i was able sleep in a sweatshirt. I wont stay here again in the winter with the heat not getting hot.

Comfortable, spacious and well-equipped rooms with an excellent breakfast, great transport links and good amenities nearby - the perfect family base from which to explore Washington!

Tv in bedroom didn't work on my stay. The one in suite room did though so we made it work. Outside of that minor issue, the stay was splended!

The rooms need to be updated. It was not what i had expected. It was very dull and old looking and dark colors. Even the carpet was dark. Dark old sofa bed. Not very cheerful and welcoming colors. I would prefer more white colors and bright colors. THe windows barely opened and no screen door. Also the bathtub was old. The Happy Hour was poor. Cheese and crackers and veggies, I was hopeing for something more, like hot appetizers. Also the breakfast crowd was kind of ghetto. People with no shoes on, barefoot at breakfast and wearing bonnets on their head, in Pajamas and night gowns!? OMG

I only stayed 1 night, and left early in the morning. Room was affordable, and big. Bed comfortable, the food in the restaurant was very good (wings/sliders/quesadillas) - and the staff was extra friendly there, and went over/beyond service. Parking garage was easy to maneuver - although pricey at $50/night. Only negative was that neither of our TV's worked. I didn't really want to watch shows, but would have been nice to hear the news while I was getting ready. There was "no signal" on both TV's - in living room and bedroom. Hotel appears somewhat dated with dark wood/doors and decor - could use an updated, and things should be repainted - but overall it was a 4 out of 5 for a slightly dated hotel. All toilietries were offered, although they are the eco-friendly ones - so the shampoo doesn't suds up, etc...but they are there. Iron/board/hair dryer/safe/fridge/coffee maker...etc. Views are nice of the city, appears to be many shops around - although I didn't have time to explore them. Hotel apparently offers pet stay - as I saw a few people with them - if you need that information.

We like the location but the room was freezing. I took 3 days for it to warm up. We had to get someone to come by and look at the heater

There was little to no hot water from both the sink and shower. Not acceptable given how cold it was and that access to hot water is a basic need.

My only issues was that I couldn’t use the wifi. And when I asked the staff about they told me to figure it out..and that was unacceptable

The things inside room were not updated. Old sink and old furniture Looks little nasty in certain areas that’s why I’m rating it 4*

Very nice front desk staff. Room was well designed and comfy. Nice breakfast. Shuttle from airport and back was a nice feature.

All was great except we asked for a blanket for the pull out sofa and even offered to go down for it. We were told it would be delivered to our room and an hour later we covered our granddaughters with our comforter and went to bed. Blanket never came and apology was never issued. Disappointing as everything else was excellent.

Alexis and Ann were absolutely wonderful at the front desk. Alexis was especially friendly and helpful. My stay was nice. Room was comfortable and I felt safe traveling alone. The shuttle to and from the airport was nice and the drivers were very helpful. The bartenders were nice as were the maids. I couldnt have had a vetter stay.

Seth, the Front desk staff member was excellent!! Very friendly and extremely helpful. We will be back here for out next trip to Arlington

Stay frequently in crystal city frequently- first time at embassy. Room had trash on floors/in corners. No blankets for pull out. Not enough pillows or towels. It happens… however… Front desk said that housekeeping unavailable and a room change unavailable without up charge. Requested/confirmed need for crib before our arrival and conversely upon arrival told housekeeping was not available and they are only ones who could have fulfilled that request “and they forgot.” Undisclosed Parking fee of $46.

I visited here back in November and then again now in June for my birthday week. The experience significantly changed and I can confidently say I will not be back again. Staff and front desk service was poor, very cavalier and non-chalant behavior from them. On my first night, the room was at 79-80 degrees and we continuously called the front desk to have this fixed at it was almost 100 degrees outside. It took almost 3 hours of us complaining for them to switch us to another room. We still had to end up buying a fan as it was hot in that room as well. Had to go out of our way and call multiple times to get new towels. There was an elderly lady who tripped and fell over the hotel rug in the front and still, front desk showed really no urgency or concern for this woman. Please do better.

Front desk clerk Alexis was amazing!

The staff at the hotel were amazing! The hotel was beautiful, and the food was excellent. They were very accommodating to us as we were traveling with a large van. We will definitely stay here again.

There was a pair of underwear in the corner of the room when we walked in. Otherwise the room was fine for us. We also were frustrated that the front desk agent couldn’t tell us what to expect with the shuttle to the airport. We asked if the 6 am shuttle gets filled up and when we should arrive. He said, “there’s no way of telling.” We asked what he would advise. He said “it all depends on how busy it is.” That was very frustrating. However the bellman, Joseph, is absolutely first-rate. He is friendly and genuine and a terrific help to us. He deserves a raise. Whatever you are paying him is not enough. Thank you, Joseph really made this into a happy stay for us despite the other issues.

Never have I had to wait so long to check in. The woman Helen has no customer service skills. With no one around, she continued typing rather than check me in-tired from a flight and hungry. I left my bag and went to sit in the chair across from her in the lobby. Another person came from the elevator and asked her a question. Unlike me who she told to wait, she proceeded to help the lady for a while then took care of me without even apologizing. As a doctor, I am aware of people waiting and how it irritates them so I always apologize to patients-even if I am on time-for the wait. The gentleman at the podium post was kind, courteous and helpful. He helped me find a CVS and a place to eat and asked me how it went when he saw me again. Great customer service. Perhaps getting more front desk people on a Saturday would help but hands down the worst front desk I have seen ever in any hotel.

Comfortable, spacious and well-equipped rooms with an excellent breakfast, great transport links and good amenities nearby - the perfect family base from which to explore Washington!

We spent 2 nights. It is an easy walk to Fashion Center Mall and the Metro, there are restaurants right across the street, and we had very good breakfasts at the hotel. I booked two rooms under one reservation for my son and me and requested in the notes that they be connecting. When I arrived I was told that they were not connecting because there were two different last names. This made no sense to me because my reservation was under one person for two rooms. However, the clerk upgraded our rooms to corner rooms so even though we couldnt be side-by-side we had very nice rooms; my sons room even had a view of the Washington monument. My son is not a minor so it wasn't a huge deal anyway. We would book at this hotel in the future. Only complaint is the parking fee per day is high.

Great hotel across DC if there to visit the Capital. Close to subway safe and convenient transportation. Close to airport with free shuttle Nd very good dining options around hotel

Loved the location, it was sooo many things to do that was walkable.

Close to the airport, breakfast included, dining options across the street, clean facility

Great place to access DC

Easy location to airport

Convenient and close to everything we wanted to do in DC

Great location, area of DC with convenient proximity to just about anything you need

Very clean, friendly staff, convenient location, walking distance to malls, restaurants and Metro station. We will be back.

Room was very dry clean, check in staff was friendly quick and checked in on us once we got in the room. Breakfast was amazing

Very good all, breakfast no so good

I thought they had a pool but they do not. The sink faucet leaked in the bathroom. The evening event each day was chips and veggies with dip and very limited on that. Patrons were aggressive and getting as much as they could because when it was gone, it was gone. Usually everything was gone by 6.

Great location. Wonderful breakfast!

I loved the surrounding restaurants and dog park that was very close to the hotel. The room was a great size for our family of 5. I do wish the bathroom was a bit larger, but it still worked for us. The breakfast was phenomenal and will be very hard to top!

I liked the walking distance to shops, public transportation, and places to eat. The room was quite comfortable, with a living room area to sit back, relax and watch tv. The breakfast featured a nice selection and was well stocked. What I disliked was the 2 drink maximum during the managers happy hour. All the Embassy suites I have stayed at offered a happy hour allotment of time (1.5 - 2 hours). And lastly, the management really needs to provide customer service satisfaction training to it's employees at this establishment. We were met with very unfriendly, lack of warmth, and very short responses from a majority of the employees. A friendly "good morning" reply when greeted with a "good morning" gesture would have been nice.

The breakfast at this hotel was EXCELLENT! Truly. and the complimentary cocktails in the evening were great. Our group enjoyed both immensely.

Peefect for a quick stay. Love breakfast & Happy hour!!

Very clean and spacious room. Great happy hour and food.

Although the room has a reader code for “room service”, room service is NOT available. The guest can go to the restaurant, order food and has to go and pick it up when it’s ready. For $300+ a night, one can expect better service. When I left my room, I saw the cleaning lady, with her cart, 2 rooms down from mine, on her phone. We briefly chatted. When I came back 6 hours later, my room hadn’t been cleaned and the food containers I had from the previous night were still there. Totally unacceptable. The TV selection is abhorrent. Located next to the Capital of the US and Fox News is not available.