Name: Hampton Inn & Suites Napa
Address: 945 Hartle Court, Soscol Gateway South, Napa, California, United States of America, Napa, Napa County, US
Price range: $165–$644 per night
Rating: 8.45

What guests think

Guests of Hampton Inn & Suites Napa frequently praise the clean, comfortable rooms, friendly staff, and convenient location near downtown and shops, while noting that breakfast is generally good but can be crowded or inconsistently replenished.

Many appreciate the pool and hot tub, though some encountered closures or cleanliness issues, and several reviews mention the added daily parking charge. Service is often warm and helpful, but there are recurring reports of rooms not ready at check-in, limited housekeeping, and occasional noise or mattress comfort problems. Expect a convenient, midrange stay with solid basics and a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the pool and hot tub, and some mention on-site wine tastings and EV charging. However, several report occasional pool cleanliness or closures and an added daily parking fee.

Related guest reviews

6

Sy

Apr 1, 2024

·

Stayed 1 night

Could not used the pool or hot tub due to remodeling.. should have post that on the website..

10

Janvi

May 16, 2025

·

Stayed 3 nights

No free parking $18 per day

10

Chrystal

Mar 12, 2025

·

Stayed 1 night

Great hotel. Breakfast was good. The pool and hot tub were so relaxing. Staff were all very friendly and helpful. Great price for Napa!

10

Lise

Jul 14, 2025

·

Stayed 4 nights

Loved the location, the hot/cold breakfast options, friendly staff, peaceful to get a great nights sleep, clean, and the pool & hot tub were well maintained.

8

Rachel Anne

Jul 29, 2024

·

Stayed 1 night

Everything was great except for the pool. The palm trees keep shedding those little flower-like items in the pool. From afar it looks like bugs, as you get closer it’s the flowers, but it was A LOT.

6

Juan

Feb 20, 2024

·

Stayed 3 nights

reservation did not explained the pool and the sauna were closed for renovation.

8

Thomas

Sep 4, 2025

·

Stayed 1 night

I felt the $18.00 charge to park was unreasonable. This is not an area with limited parking available.

10

Marnie

Jun 23, 2025

·

Stayed 2 nights

Quiet, clean and a free wine tasting from a local winery on site when we checked in! Free breakfast was perfect to get the day started. We had a 5am balloon ride and Uber got us where we needed to be with a 4:40am pick up

10

Don

Apr 24, 2025

·

Stayed 2 nights

Like river view, like improved EV charging, like breakfast.

6

Satish

Aug 18, 2025

·

Stayed 1 night

Convenient location, but the value doesn’t match the $480/night rate plus parking fee. Breakfast was average, and the pool not cleaned. Expected better for the price.

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Cleanliness

Many reviews describe rooms and common areas as very clean. Several others cite missed housekeeping, ants or pests, and occasional dirty towels or pool areas.

Related guest reviews

10

Lisa

Mar 9, 2025

·

Stayed 2 nights

Very clean and bright facility

6

Keri

Dec 31, 2024

·

Stayed 5 nights

Our room was only cleaned our last 2 days there. We contacted the front desk and did not get much help or explanation as to why. I have stayed at many Hamptons and this was a subpar stay at best. Very disappointed.

2

Tom

Aug 16, 2023

·

Stayed 2 nights

The place was dirty. Next to a homeless shelter and the pool smelled like pee. Our bathtub would clog up and you would half to shut off the water so it would go down. I wouldn’t recommend staying here.

4

Demetrius

Jun 9, 2025

·

Stayed 2 nights

First off, I want to say that the front desk staff were very kind and approachable this review has nothing to do with them, as they were helpful and professional. That said, I feel like I essentially paid nearly $750 just for being in Napa, not for the quality of the stay. The first room we were given was not thoroughly cleaned, especially the bathroom. After bringing this to the front desk’s attention, the gentleman there quickly arranged a new room for us, which I appreciated. Unfortunately, the second room wasn’t much better. It seemed like the bathroom had either just been used or hadn’t been cleaned properly, there was hair all over the floor and shower area. At that point, we realized this was the standard we’d have to accept. I even ended up going to a nearby store to buy bathroom cleaner so I could clean it myself. Then there was the bed, mediocre at best. The sheets weren’t what was advertised, and the mattress was quite uncomfortable. Overall, the experience was far below what my partner and I are used to, but we stayed at the Hampton because most other hotels were fully booked. I just wish the property lived up to the expectations set by its online and TV advertisements. My advice to future guests: ask to see the room before handing over your credit card.

8

Karen Lee

Sep 24, 2025

·

Stayed 2 nights

Room floor has crumbs .. and spots… did not appear to have been vacuumed before check in

2

Daryk

Oct 14, 2024

·

Stayed 1 night

We woke up to an infestation of ants near our luggage. It was awful. Spoke to manager.

8

Bryan

Jan 4, 2025

·

Stayed 3 nights

Hostess/Staff not very friendly. Stayed 4 days/3 nights and room never cleaned. Towel shortage. Breakfast just ok. Facility was very nice, above expectations

8

Joel

Oct 4, 2024

·

Stayed 2 nights

Everything was good until my last day to leave, when I woke up in the morning and when to use the restroom I found ants in the shower, but besides that everything else was fine

6

Mario

Apr 21, 2025

·

Stayed 5 nights

I had booked a 6 day stay and housekeeping did not show up for 3 consecutive days so I was forced to reuse towels that had thought would be changed every second day Breakfast was inconsistent, one morning the egg were atrocious and on a different morning I asked for syrup for waffles and I was told there was no more?

4

Anselma

Jan 9, 2023

·

Stayed 2 nights

The bed was dirty. It smelled like cumin. I asked the front desk to have housekeeping change the bed. The bed was changed, but they put on the same comforter that was smelly. It had a really strong smell. I went to the front desk for a second time and the clerk told me she had to get a new comforter from STORAGE. Prior to that another guest brought back their comforter as well and said it was full of dog hair. That means that beds are not fully changed in between guests! My group was sitting in the lobby are and there was a mouse running around. I informed the clerk again, but didn’t really care. I don’t think I will stay there again.

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Rooms

Rooms are generally spacious and comfortable with modern touches. Some guests note thin walls or hallway noise, creaky or uncomfortable mattresses, limited in-room amenities such as no microwave in some rooms, and occasional odors.

Related guest reviews

10

Michele

Jun 23, 2023

·

Stayed 1 night

Nice and clean rooms. Bed were very soft, nice fluffy pillows. Very friendly staff. Free breakfast. Sudios suites are very nice and big. Great place to stay.

8

Margie

Apr 12, 2023

·

Stayed 1 night

Our room was comfortable however the TV is in an awkward location for watching tv in bed ( you have to turn your head to see it/ not ideal). We also had noisy people above us and next door ( slamming the door numerous times and walking heavy waking me up at 4 am). But this was no fault of the Hotel and I choose not to say anything. Breakfast was very nice and filling. I would stay again !!

6

Susan T

Apr 29, 2025

·

Stayed 1 night

The mattresses are TERRIBLE. They literally make noise when you or your other family members roll over. The front desk people were very accomodating & kind. :)

6

Dwayne

Dec 2, 2024

·

Stayed 1 night

Rooms need microwaves.

10

Zachary

Jul 13, 2025

·

Stayed 1 night

Nice hotel, big, clean room. Very convenient.

10

Analyn

Feb 17, 2024

·

Stayed 2 nights

Our stay was great. One thing I can say though is that the doors to the room has a big gap from the floor. You can see light shine through at night and hear conversations from the hallway.

4

Greg

Dec 25, 2024

·

Stayed 1 night

It was extremely noisy. At midnight, there was loud music coming from somewhere, and I could hear every movement of the people in the room above me. If you’re staying here, be sure to bring strong earplugs. Even that may not he enough.

10

Milind

May 29, 2025

·

Stayed 1 night

Great facility. No microwave in the room

10

Hoi

Dec 17, 2023

·

Stayed 1 night

Very spacious and clean!

6

Stephen

Mar 9, 2025

·

Stayed 1 night

It was an ok stay. Needed a place to stay for an early hot air balloon ride. Not the most comfortable bed and the walls were thin. Didn't appreciate the additional fee for parking. Waffles were great. Eggs were not.

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Service

Staff are frequently described as friendly and helpful. There are repeated complaints about rooms not being ready at or after check-in, limited housekeeping, and inconsistent problem resolution at the front desk.

Related guest reviews

10

Rick

Feb 9, 2025

·

Stayed 3 nights

Staff was amazing. They were always on top of everything.

2

Gabriela

Dec 27, 2025

·

Stayed 1 night

Rude staff. Place was under construction put is a room next to that. What was supposed to a nice get away was totally ruined by the unprofessionslism of the staff. Supervisor cañled to follow up only because i said i was posting a bad review!!!

10

Brian

Dec 18, 2025

·

Stayed 2 nights

Clean and comfortable rooms. Great free breakfast. Helpful and friendly staff

10

allen

Nov 12, 2024

·

Stayed 1 night

Check in was awesome. The person who handled was just delightful

4

Nancy

Jun 5, 2024

·

Stayed 2 nights

I had booked this property for two days and after a day, I received a phone call while at a music event that my items were going to be moved out of the room because I was supposed to check out that day, which was incorrect. I had to call the hotel back and talk to them about my situation which they insisted I was to be checked out that day and not the following day and I had given them my information and they told me that they were going to call me back which they never did. I had to call back and speak to someone else of which they confirmed I was due to check out the following day as originally booked Why no one bother to call me back and let me know that everything was OK and put me at ease instead of leaving me stressed out for most of my music event, which was uncalled for. I will not be booking at this hotel again. Also, the next day before I was due to leave at 11 cleaning staff was already knocking at my door at 10:45 and she was upset that I was not vacated.

10

Maria

Feb 15, 2025

·

Stayed 1 night

Outstanding customer service, rooms are clean and like that there is free breakfast included.

10

Carla Jean

Mar 25, 2025

·

Stayed 1 night

Front desk reception was excellent.

4

Monita

Jan 1, 2026

·

Stayed 2 nights

The breakfast area was crowded. They weren’t filling in some of the things like 2% milk, coffee, eggs, etc. there was nowhere to sit down and the other thing I didn’t like was the TV in our room wasn’t working and I went downstairs and I told the receptionist and she just gave me a remote control and some new batteries and I still told her it’s not working and she said there’s nothing she can do. I feel like overall the front desk area. They were not helpful at all.

10

Elizabeth

Aug 28, 2025

·

Stayed 1 night

Wonderful looking property. Great, friendly staff. We'll stay again, soon I hope.

4

Ajay

Jul 8, 2024

·

Stayed 1 night

Booked two rooms and when we were there for check in, only one room was available and they stated they are waiting for update from their cleaning team. We didn’t make it a big deal and waited in one room. However, the room was not ready for hours and all we got was a lame excuses every time we inquired. Management needs to do better job to make sure room is ready when it’s supposed to be , no excuses.

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Location

Convenient base a short drive from downtown Napa, next to shops, restaurants, and a movie theater. A number of guests mention homeless activity near the parking area or overpass.

Related guest reviews

10

Rushi

Feb 27, 2025

·

Stayed 1 night

Nice and clean property.. minutes away from downtown

10

Juraj

Aug 19, 2025

·

Stayed 1 night

Nice property close to Napa.

8

jose marcos

Nov 28, 2025

·

Stayed 3 nights

Excellent location. The hotel has a great atmosphere and is close to good restaurants and shops. It's 2km from the city center. I would definitely return.

10

Stephanie

Jun 15, 2024

·

Stayed 1 night

Loved this hotel. Quiet and easily walkable to shopping and dining. The cinema is right across the parking lot.

4

Jose

Apr 27, 2024

·

Stayed 1 night

The hotel is 20yds from a homeless shelter where people sleep, eat, shower, pee and poop where they can. I felt unsafe and was forced to pay parking fee not previously disclosed at the time of booking. I don’t recommend this hotel.

10

Martha

Jul 17, 2025

·

Stayed 2 nights

The hotel was located right in the middle of town by a shopping center with lots of chain restaurants and also unique eateries of Napa. Easy access to the main road that takes you thru all the different wineries and towns. Breakfast choices were great, they changed up the menu everyday.

10

Rena

Apr 30, 2024

·

Stayed 2 nights

Too close to the overpass where there were homeless people in tents walking through the hotel parking lot which made us feel nervous.

10

Sandy

May 12, 2024

·

Stayed 1 night

Great location 5-7 min drive away from downtown Napa. Clean and great staff.

8

Michael

Feb 10, 2025

·

Stayed 1 night

Alot of homeless people in the area.

10

Sandra

Oct 12, 2025

·

Stayed 2 nights

Great location & comfortable hotel.

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Dining

Breakfast is often praised for being included with a decent variety. Multiple reviews report inconsistent quality or items running out, crowded space, and coffee options that didn't meet expectations.

Related guest reviews

10

Andrea

Jun 12, 2025

·

Stayed 1 night

Came to this location for the second time for a wine exam- the staff is always so friendly and helpful, and they genuinely have one of the best continental breakfasts I've seen available in the United States. Looking forward to my next visit!

8

Grace

Aug 4, 2025

·

Stayed 3 nights

Great location, quiet room, comfy bed. Disappointed that breakfast foods and coffee ran out 45 minutes before closing. Food area was not tidy.

8

Christopher

Sep 29, 2025

·

Stayed 3 nights

This is a very nice property, inside and out. The breakfast quality was decent, however there was not enough attention paid to keeping things refilled, especially toward the end of the breakfast period.

10

Tiffany

Mar 18, 2025

·

Stayed 1 night

Nice and clean, comfortable bed. Exceeded our expectations, breakfast was also good. Lots of variety (toast/baked goods, eggs/potatoes, make your own waffles, oatmeal, cereal, coffee, fruits and a few other items). We would stay again. The staff is great.

8

Steve

Mar 17, 2025

·

Stayed 1 night

Perfectly fine. Breakfast is good, except for powdered eggs.

10

Brian

Dec 18, 2025

·

Stayed 2 nights

Clean and comfortable rooms. Great free breakfast. Helpful and friendly staff

10

Laysi

Jan 1, 2026

·

Stayed 2 nights

Everything was perfect! The bedrooms are comfortable and super clean. The breakfast have so many options! Best experience.

10

Richard

Dec 2, 2025

·

Stayed 2 nights

Clean. Breakfast fantastic. Staff helpful and friendly

4

Monita

Jan 1, 2026

·

Stayed 2 nights

The breakfast area was crowded. They weren’t filling in some of the things like 2% milk, coffee, eggs, etc. there was nowhere to sit down and the other thing I didn’t like was the TV in our room wasn’t working and I went downstairs and I told the receptionist and she just gave me a remote control and some new batteries and I still told her it’s not working and she said there’s nothing she can do. I feel like overall the front desk area. They were not helpful at all.

4

Louise

Nov 24, 2024

·

Stayed 2 nights

Charged us a parking fee despite being in an area with free parking all around the hotel. Also the hotel’s parking lot was not full at all. The breakfast was skimpy. They only served two out of the three main hot items per day…eggs and potatoes on day one and then eggs and sausage the next day. The juice was 95% water and they only offered light coffee. They displayed items in the Hilton Honors welcome gift at the front desk but then only gave us water and an old cookie from the previous afternoon, wrapped in Saran Wrap. It felt like the hotel was going broke and trying to cut corners despite charging us full price. This Gold Hilton Honors member was not pleased.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$135
February	$176
March	$177
April	$194
May	$297
June	$267
July	$205
August	$260
September	$258
October	$264
November	$191
December	$135

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $598	17 $344	18 $477	19 $644
20 $185	21 $175	22 $165	23 $250	24 $250	25 $378	26
27 $172	28 $177	29 $174	30 $174

Su	Mo	Tu	We	Th	Fr	Sa
				1 $240	2 $369	3
4 $170	5 $170	6 $179	7 $187	8 $224	9 $300	10 $362
11 $169	12 $175	13 $178	14 $169	15 $178	16 $278	17 $538
18 $170	19 $170	20 $170	21 $175	22 $234	23 $369	24 $390
25 $184	26 $187	27 $186	28 $179	29 $179	30 $270	31 $270

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, River View

Room, 2 Queen Beds, Refrigerator

Studio Suite, 1 King Bed, River View

Room, 1 King Bed, Accessible (Roll in Shower)

Room, 2 Queen Beds, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, River View

Studio, 1 King Bed with Sofa Bed, Accessible

Room, Accessible

Studio Suite, 1 King Bed, Refrigerator & Microwave

Room, 1 King Bed, Refrigerator

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites Napa

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Prices for upcoming dates