哀德蒙頓市中心希爾頓逸林飯店

Terrible service, lack of security and no accountability from management. While in the secured, paid for (!) parking my truck was broken into and a number of personal items stolen. A manager came and looked, the took some pictures. When I checked out I asked to speak to a manager, so I could get an update. I had asked for one the previous day and was told it was under review. Before I left I was told all the managers were in a meeting. I did finally get a call about n hour later, to be told, the only person with access to the cameras and footage wouldnt be until Thursday afternoon, I would get a call then. A chain this size and a hotel if this caliber should have a few managers that are capable of handling issues. Its a good thing it was only a few hundred dollars worth of personal items and not been assaulted by the many homeless around the hotel. Super disappointed, I paid more and i expected more. Even after telling me I had to be wait to get some basic answers, they had the balls to charge me for the parking still..

The hotel is nice enough. The neighbourhood around is not exactly "hopping", but it is close to the river valley. Parking is expensive, and the entrance is quite tight. The shampoo and conditioner bottles in our room were empty.

X

We stay here regularly when we're in Edmonton for concerts as it's a 25 minute walk to and from Commonwealth Stadium. Staff have always been very accommodating and friendly. The rooms are also very nice!!

Very clean and location was ideal