Holiday Inn Express Fullerton-Anaheim by IHG

Ok nothing more. Noisy but good location

They put me in a room where the AC was undersized and did not cool the room below 77 degrees. They sent a maintenance person to fix it, who could not. But he offered that he could replace the AC. While leaving for dinner the front desk offered that they could either replace the AC or move me to another room. I didn't want the hassle of moving so I said, I'll be out for an hour for dinner so if they could replace the AC, it would be fine with me. When I got back, the front desk had a different person who told me the AC had been replaced. When I got back up, the AC was still struggling, was super loud and the carpet was wet. I called the front desk, told them about the situation and asked that they should move me as I didn't want to go thru the hassle of repair again. Offcourse, she said they were sold out. I said I needed to go to sleep for an early am flight. After some argument, a room magically became available on the same floor, had a functioning AC that was quiet and seemed about twice the size of the previous room. So it all worked out but my gripe is why do they put customers in bad rooms to start and then fuss about moving them even when they have open rooms. All rooms are basically the same anyway. So, it a fine hotel to stay but the staff needs some customer service training. They have a placard that says that they want customers to be fully satisfied. Empty words if the staff does not believe it.

Great place to stay antime

Clean, well put together, helpful staff. Great breakfast. Only minor thing is that my room on the first floor has a lot of noise in the morning audible through the door (staff cleaning commotion, etc)— mostly unavoidable.

Good location for a trip to disneyland. The rooms were clean and comfortable. I liked that there were firm and soft pillows (which were marked- nice touch!) the fridge in the room worked well and even refroze my ice packs in the freezer portion. It was a happy surprise that there was a hot breakfast with nice options and not just continental breakfast. We had a small issue with the A/C. It took a rather long time to cool off the room when we returned and it would not stay cool through the night. I think it had either a light or motion sensor that turned it off because when I would get up and shine my light on it to check, it would turn back on. It was a very hot weekend so that made it a bit uncomfortable in the room. We will stay there again and bring a fan.