LSA Castelo S Jorge by Numa

Please do not go, we had a very very bad experience. When I pull the sofa cover to make bed we notice bed bugs and also by the bed. Me and my kids got turns of bed bugs bite and place was very disgusting. Never choose this place.

I have stayed at this property before, which is why I wanted to come back. Whew! Mistake! We had 2 rooms. Dirty sheets in both rooms, one with blood, the other, feces. Windows that should open but didn’t. Shower doors that would not stay on the track, wardrobe doors that were not installed correctly ( it would block you from being able to open the drawers) , the in swing doors were not installed correctly and darn near falling off in one apartment, but, the worst…… the front door code didn’t work for 2 days. You would buzz and they would let anyone in! They would just buzz you in without knowing if you actually belong there! Very unsafe! I contact the rental company and received a very rude man who claimed he would fix it all, yet the only thing that was fixed before we checked out was the front door code. It was also super loud the first 2 nights with rooms full of drunk young men. Very disappointing as this place held such great memories from the past. Welp, time to move on!

Check in was confusing, there was only a machine and not very user friendly. We got the code to our room which happens to be next door, ground level, so we can hear anyone going by. The other rooms are up the stairs in the main building and would have been difficult with heavy luggage. Even though we were next door, you can hear the sound of anyone going up and down those stairs. The first night, after a long day of walking, we sat on the sofa and was bitten by a bed bug. We tried to capture it in a photo but lost it on the B&W tile floor. We would check the bed every day and slept over the sheets for the remainder of the trip, but only saw the bug on the sofa. We never used the sofa again. The do not disturb sign would constantly be dropped from the door handle and would come home to the room being cleaned without our permission, we started using tape to hold the sign on. The bed may have been one of the worst, but maybe because we were not in the sheets or using pillows since we saw the bed bug. The bathroom always old but the kitchen was nice and well stocked with items. On the last day, there was a couple lost and confused on where the hotel and check in was and had to help them to the machine. Location was ok but long set of stairs to and from any of the main areas. I would not recommend.

Not what I booked. I was thrown into a room that opens directly onto the unsafe street instead of being in the apartment building. The doors all lock from the inside like a dungeon which is needed because the area is unsafe and dodgy. Super noisy outside and within the building as well. Left after one night and booked a hotel in downtown Lisbon instead. Will be looking for a refund on the subsequent nights after I left because I didn’t get what I paid for at all.

Super fin service