Mnar Park aqua park

Absolutely horrifying! I wouldn’t recommend this disastrous residence to anyone! There were clear signs of mold on the walls, inside the dresser, on the curtains.. the bed is very dirty. Clearly, the windows haven’t been cleaned in months. You can almost see the view from the small windows. I don’t understand the positive reviews at all! We were extremely disappointed with the poor hygiene at such price. We were afraid the entire time that our baby would touch the mold. If you want to rent this horrible place, run!

Not clean Outdated

Great facilities and wonderful service from all the staff

We had a great time at Mnar Park Arrived around 10.30 pm and we're given a basement studio apart- not to our liking, not as shown on the website. Anas & management quickly, without fuss, upgraded us to one of their best apartments. The complex has beautiful surroundings, superbly located with magnificent views of the Atlantic &straight of Gibraltar from the balcony. The restaurant has amazing panoramic views. breakfast was superb. Friendly & helpful staff, except Mustafa - he treated us very courteously first day, but next day, he got our order wrong -brought us fruit smoothies instead of orange juice and said orange juice had run out, yet soon after, he brought half a dozen glasses to the next table. Brought Moroccan Tea instead of English Breakfast Tea, We asked twice and the result was the same! Probably he was protesting because we didn't leave him a tip the first day. Reception and security staff were very nice and helpful, especially Anas, Abde Ali, Hassan and Malak. Room service was excellent with premium quality toiletries , bedding/towels/beach towels. Beautiful and very clean pool. Kitchen was very well equipped with a hob/microwave/fridge. Had a thrilling afternoon at the Aqua park. There are ample entertainment choices at the resort for the whole family. Wi-fi in the room was poor, but it was fixed next day. It's about 10 mins drive to the centre, but we enjoyed the drive and it's well worth it. Deserves better than 3.5 rating. We'll definitely go back!!

Rocky start, it took 1/2 day to check in. We were told by Hotels .com to contact property for special needs which we did and spoke to a receptionist we were told we will get sea view for 2 adults and the child as a safety measure and the other with balcony. On day of arrival we were given two basement room, one you could not enter from smell of damp and the other opened to a field with heavy machinery operating. We did go back to reception explaining neither was good as our son has dust already and is on inhaler because of asthma . we were told all types of rooms we paid for on basement level and of similar condition. after few hours manager got involved and kindly offered two apartments all be it with a comment that you pay for "Mini you want Lamborghini". That was not certainly the case we wanted what we were told we are getting and the ultimate advice from the manager: " Always book direct because booking agents take their percentage and dump the problems with property"