Cielo Maya Beach Tulum
US$ 77
/noite
Média para setembro
Preços para Cielo Maya Beach Tulum
Selecione datas para ver preços e disponibilidade
US$ 77
/noite
Média para setembro
Preços médios mensais
Em Cielo Maya Beach Tulum, o preço por noite é, em média, US$ 77 no mês mais barato (setembro) e US$ 197 no mês mais caro (dezembro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 131 |
| fevereiro | US$ 136 |
| março | US$ 117 |
| abril | US$ 123 |
| maio | US$ 103 |
| junho | US$ 100 |
| julho | US$ 103 |
| agosto | US$ 104 |
| setembro | US$ 77 |
| outubro | US$ 82 |
| novembro | US$ 113 |
| dezembro | US$ 197 |
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set. · US$ 77
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Mais caro: dezembro (aprox. US$ 197)
Mais barato: setembro (aprox. US$ 77)
Sobre este alojamento
Relaxa com massagens, tratamentos corporais e tratamentos faciais no local. Depois de um dia na praia privada, experimente uma piscina exterior. As facilidades adicionais incluem Wi-fi grátis, serviços de concierge e uma sala de jogos. Algu...
Comodidades
Relaxa com massagens, tratamentos corporais e tratamentos faciais no local. Depois de um dia na praia privada, experimente uma piscina exterior. As facilidades adicionais incluem Wi-fi grátis, serviços de concierge e uma sala de jogos. Algumas das principais atrações locais ficam a uma curta viagem de autocarro, disponibilizado pelo hotel.
Comodidades para negócios
As principais comodidades incluem um serviço de limpeza a seco, uma receção aberta 24 horas e assistência multilingue. O hotel conta com transporte de/para o aeroporto (disponível 24 horas) mediante uma sobretaxa e há estacionamento grátis no local.
Restaurante
Aproveite ainda para conviver na receção grátis, organizada diariamente. Comece as suas manhãs da melhor forma com um pequeno-almoço preparado no momento grátis, servido diariamente entre as 7:00 e as 11:00.
Quartos
Sinta-se em casa num dos 18 quartos com ar condicionado, um minibar e Smart TV. As camas têm edredões de penas e roupa de alta qualidade, para um sono pleno de conforto. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais digitais. As casas de banho têm artigos de higiene grátis e secadores de cabelo.
Localização
Ao alojar-se Cielo Maya Beach Tulum em Tulum, ficará à beira-mar, a 15 minutos de carro de Parque Xel-Há e de Ruínas Maias de Tulum. Este hotel de praia está a 0,1 km (0,1 mi) de Bahia Soliman e a 15,8 km (9,8 mi) de Playa de Tulum.
O que há nas proximidades
Bahia Soliman(0.1 milhas)
Cenote Manatí(0.1 milhas)
Parque Nacional de Tulum(0.6 milhas)
Parque Jaguar(0.8 milhas)
LabnaHa Ecopark Adventures(2.6 milhas)
Maya Adrenalina(2.7 milhas)
Cenotes Labnaha(2.8 milhas)
Cenote Tortugas(2.9 milhas)
Letras de Tulum(4.2 milhas)
Spa de Cerveja Tulum(4.2 milhas)
Playa Xcacelito(5.2 milhas)
Santuário de Xcacel - Xcacelito(5.4 milhas)
Torre de Tulum(5.7 milhas)
Casa do Cenote(5.9 milhas)
Templo do Deus Descendente(5.9 milhas)
Aeroporto Internacional de Tulum (TQO)(32.1 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(68.5 milhas)
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Serviço de quartos
Balcão de turismo
Localização
Tankah III, Mza 3 Lt. 36, Tulum, Estado de Quintana Roo, México
Bahia Soliman (0.1 milhas)
Cenote Manatí (0.1 milhas)
Parque Nacional de Tulum (0.6 milhas)
Parque Jaguar (0.8 milhas)
LabnaHa Ecopark Adventures (2.6 milhas)
Maya Adrenalina (2.7 milhas)
Opções de quartos
7
Suite Júnior, 1 cama king-size e sofá-cama, junto ao jardim
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 3
538 ft²
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
14
Quarto Duplo Deluxe, 2 camas queen-size, vista para a piscina, junto ao jardim
Detalhes do quarto
2 Camas De Casal Grandes
Dormidas 4
538 ft²
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
15
Suite Deluxe, 1 cama king-size e sofá-cama, vista parcial para o mar
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 4
645 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separada
18
Suite Deluxe, 1 cama king-size e sofá-cama, terraço, junto ao mar
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 3
538 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separada
Avaliações dos hóspedes sobre Cielo Maya Beach Tulum
8.5
Muito Bom
Com base em 630 avaliações verificadas
Quem se hospeda aqui?
Casal
71%
Família
15%
Grupos
12%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Em avaliações do Cielo Maya Beach Tulum, viajantes elogiam a simpatia da equipe e a localização tranquila e cênica à beira-mar, ao mesmo tempo em que observam a localização remota com uma estrada de acesso muito esburacada, uma costa rochosa ou sujeita a sargaço e problemas ocasionais com energia, água quente ou ar condicionado.
Saiba maisIsto foi útil?
O que pensam os hóspedes
Em avaliações do Cielo Maya Beach Tulum, viajantes elogiam a simpatia da equipe e a localização tranquila e cênica à beira-mar, ao mesmo tempo em que observam a localização remota com uma estrada de acesso muito esburacada, uma costa rochosa ou sujeita a sargaço e problemas ocasionais com energia, água quente ou ar condicionado.
Muitos apreciam quartos espaçosos e confortáveis com vista para o mar, além de comodidades simples, como caiaques, SUPs, equipamentos de snorkel, uma pequena piscina, redes no píer e massagens opcionais. O café da manhã está incluído e é frequentemente apreciado, mas a comida do restaurante é considerada medíocre ou cara por vários, e a gorjeta ou cobranças extras podem parecer pouco claras. Espere uma estadia relaxante e discreta, ideal para quem valoriza a tranquilidade em vez de fácil acesso e vida noturna.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Propriedade à beira-mar com uma pequena piscina, redes no píer e caiaques, SUPs e equipamentos de snorkel gratuitos; serviço de massagem e estacionamento no local disponíveis. Várias avaliações mencionam quedas de energia e energia de reserva limitada.
Avaliações dos hóspedes relacionadas
10
Azadeh
1 de jun. de 2025
·
A estadia foi de 3 noites
Amazing experience friendly staff beautiful view breakfast was ok but pool was astonishing. Fre Kayak and snorkeling equipment are big added values. Enjoy your travel to this beautiful place. Also the tours they recommend are very good. Izaac is amazingly helpful. Kudos.
Amazing experience friendly staff beautiful view breakfast was ok but pool was astonishing. Fre Kayak and snorkeling equipment are big added values. Enjoy your travel to this beautiful place. Also the tours they recommend are very good. Izaac is amazingly helpful. Kudos.
10
William
15 de fev. de 2025
·
A estadia foi de 7 noites
Pro: Beautiful beach, quiet, secluded from busy downtown, staff was very accommodating, nice pool, offers activities, close to other hotels for food, not too far from attractions Con: poor water pressure, repairs needed, If you want to swim in the water, bring water shoes! The rocks underneath will hurt your feet. Also, take a taxi or rent a car from the airport. The shuttle is expensive. Overall, I would book this location again
Pro: Beautiful beach, quiet, secluded from busy downtown, staff was very accommodating, nice pool, offers activities, close to other hotels for food, not too far from attractions Con: poor water pressure, repairs needed, If you want to swim in the water, bring water shoes! The rocks underneath will hurt your feet. Also, take a taxi or rent a car from the airport. The shuttle is expensive. Overall, I would book this location again
10
Therese
15 de jun. de 2025
·
A estadia foi de 2 noites
Oceanfront with piers accessible to guests. Beautiful, clean swimming pool with hanging chairs and waterfall. Clean spacious rooms. Breakfast included. Restaurant on-site with delicious food. Massage service on-site. I highly recommend the massage.
Oceanfront with piers accessible to guests. Beautiful, clean swimming pool with hanging chairs and waterfall. Clean spacious rooms. Breakfast included. Restaurant on-site with delicious food. Massage service on-site. I highly recommend the massage.
2
Patricia
10 de jun. de 2024
·
A estadia foi de 3 noites
I would definitely avoid staying here if possible , the check in was great and fast they even walk you through the room , very clean . But our very first night electricity went out, I’m pregnant and the night felt the longest ever without the AC working. They had one tiny emergency compressor that worked for like an hour. The next day everything worked and we were forced to have the AC off so our water could work. Our last day it goes out again!!!! That means no water , no electricity no anything . Saw families leaving the second day in because of it and they offer literally nothing for it and blame it on being at the Bay Area and happens very often apparently.
I would definitely avoid staying here if possible , the check in was great and fast they even walk you through the room , very clean . But our very first night electricity went out, I’m pregnant and the night felt the longest ever without the AC working. They had one tiny emergency compressor that worked for like an hour. The next day everything worked and we were forced to have the AC off so our water could work. Our last day it goes out again!!!! That means no water , no electricity no anything . Saw families leaving the second day in because of it and they offer literally nothing for it and blame it on being at the Bay Area and happens very often apparently.
10
Stefan
9 de jan. de 2023
·
A estadia foi de 19.365 noites
- fantastic beach with a landing stage with hammocks to relax - free kayaking, standing paddling and snorkel gear - good wifi - nice rooms - good breakfast - Cenote 1 min away - friendly and helpful staff Only 2 things could be better: - 1 noise cancellation of rooms (always an issue in Mexico) - air conditioner positioned so that it is directed towards the bed (don’t like that). And ours did not seem to change much if we changed settings. Overall we loved it there and would come again.
- fantastic beach with a landing stage with hammocks to relax - free kayaking, standing paddling and snorkel gear - good wifi - nice rooms - good breakfast - Cenote 1 min away - friendly and helpful staff Only 2 things could be better: - 1 noise cancellation of rooms (always an issue in Mexico) - air conditioner positioned so that it is directed towards the bed (don’t like that). And ours did not seem to change much if we changed settings. Overall we loved it there and would come again.
10
Marie
14 de abr. de 2022
·
A estadia foi de 3 noites
Großartige ruhige Anlage, sehr schöne, luxuriös wirkende details, Frühstück und Massage am Strand:-) bestes Essen im Vergleich zu den hotels nebenan, idyllische cenote mit Süsswasser in fussnähe- tulum mit Taxi gut erreichbar, leiderviele Algen, aber man kann durch den Steg weiter draußen ins Meer 🌊 Schnorchel und Kanu uns subboard inbegriffen- nur ziemliche zugig, da alles offen, auch das Restaurant
Großartige ruhige Anlage, sehr schöne, luxuriös wirkende details, Frühstück und Massage am Strand:-) bestes Essen im Vergleich zu den hotels nebenan, idyllische cenote mit Süsswasser in fussnähe- tulum mit Taxi gut erreichbar, leiderviele Algen, aber man kann durch den Steg weiter draußen ins Meer 🌊 Schnorchel und Kanu uns subboard inbegriffen- nur ziemliche zugig, da alles offen, auch das Restaurant
10
Kim
15 de jan. de 2026
·
A estadia foi de 6 noites
The hotel is great. People are extremely nice. The area is very safe as we have our rented car as well. The only issue is that there are a lot of speed bumps on the road to the hotel. If you rent a car, make sure it's not a low car. The road is very dark, so it's not advised to walk at night without a flashlight. A car is recommended if you stay here. Breakfast is included but it's a la carte, so it's not all you can eat. Food is clean and well prepared. Plenty of places to sit and relax. We love the hammocks at the pier. The pool is very small and too cold, so we didn't use it. Overall, we like the place a lot.
The hotel is great. People are extremely nice. The area is very safe as we have our rented car as well. The only issue is that there are a lot of speed bumps on the road to the hotel. If you rent a car, make sure it's not a low car. The road is very dark, so it's not advised to walk at night without a flashlight. A car is recommended if you stay here. Breakfast is included but it's a la carte, so it's not all you can eat. Food is clean and well prepared. Plenty of places to sit and relax. We love the hammocks at the pier. The pool is very small and too cold, so we didn't use it. Overall, we like the place a lot.
10
Meredith
6 de abr. de 2025
·
A estadia foi de 5 noites
We had a great stay at Cielo Maya. Located right on the beach with a pier and some hammocks. Also has a pool and some swinging chairs. Breakfast was included and great considering all the options. Rooms are a little dated without any USB ports but otherwise clean and very comfortable for the price. We were also able to rent a car directly from the hotel which was a great benefit and helped us a lot with day trips to other Mayan ruins and a beautiful lagoon. Highly recommend if you’re looking for a great stay on a reasonable budget.
We had a great stay at Cielo Maya. Located right on the beach with a pier and some hammocks. Also has a pool and some swinging chairs. Breakfast was included and great considering all the options. Rooms are a little dated without any USB ports but otherwise clean and very comfortable for the price. We were also able to rent a car directly from the hotel which was a great benefit and helped us a lot with day trips to other Mayan ruins and a beautiful lagoon. Highly recommend if you’re looking for a great stay on a reasonable budget.
10
Margarita
4 de jun. de 2024
·
A estadia foi de 8 noites
Beautiful beachfront location. The staff was very helpful and attentive. The room is big and bed is comfortable . The cleaning staff was very helpful. The breakfast had plenty of choices and all of it was delicious. There is a small convenience store about a 2 min walk from the hotel. They do not sell alcohol, just an FYI . There are different restaurants near by inside the hotels which are open to the public. If you are wanting to go into town I suggest you rent a car or a taxi. There is a Cenote about a 3 minute walk from the hotel. The hotel location was clean and very quiet at night. Everyone at the hotel provided excellent customer service.
Beautiful beachfront location. The staff was very helpful and attentive. The room is big and bed is comfortable . The cleaning staff was very helpful. The breakfast had plenty of choices and all of it was delicious. There is a small convenience store about a 2 min walk from the hotel. They do not sell alcohol, just an FYI . There are different restaurants near by inside the hotels which are open to the public. If you are wanting to go into town I suggest you rent a car or a taxi. There is a Cenote about a 3 minute walk from the hotel. The hotel location was clean and very quiet at night. Everyone at the hotel provided excellent customer service.
10
Caitlin
26 de abr. de 2024
·
A estadia foi de 4 noites
The parking is right in front of the hotel, the pool is bigger than it looks and very nice and clean, the beach was calm and there are many seating options including hammocks on a beautiful dock, the rooms were very clean and comfortable with large bathrooms, water bottles were free, complimentary breakfast was excellent and you could order from many choices (hot food), plus staff were helpful and friendly. Beautiful location at a great price! Highly recommend. There are other hotels nearby where you can also walk to dinner if you wish to change your scenery at dinner or lunch. Also, this place was good for people looking to relax or families- not a party scene.
The parking is right in front of the hotel, the pool is bigger than it looks and very nice and clean, the beach was calm and there are many seating options including hammocks on a beautiful dock, the rooms were very clean and comfortable with large bathrooms, water bottles were free, complimentary breakfast was excellent and you could order from many choices (hot food), plus staff were helpful and friendly. Beautiful location at a great price! Highly recommend. There are other hotels nearby where you can also walk to dinner if you wish to change your scenery at dinner or lunch. Also, this place was good for people looking to relax or families- not a party scene.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Muitos hóspedes acham o hotel e os quartos muito limpos. Outros relatam limpeza inconsistente, falta de reposição ou problemas ocasionais como mofo ou pratos não recolhidos.
Avaliações dos hóspedes relacionadas
2
Johan
1 de jan. de 2025
·
A estadia foi de 2 noites
Läget vid stranden är väldigt bra. Ligger en bit utanför Tulum. Lugnt och stilla. Kvaliteten på boendet var undermålig. Slitet. Trasiga lakan. Trasiga handdukar. Kantstött och odiskade koppar. Servicen riktigt dålig. T ex så lägger de på egen dricks efter att man signerat. Maten undermålig. Att man betalar hutlösa priser som om det vore ett lyxhotell känns riktigt illa. Restaurangen ligger på baksidan av huset. Vill du äta på stranden lägger de på 25%.
Läget vid stranden är väldigt bra. Ligger en bit utanför Tulum. Lugnt och stilla. Kvaliteten på boendet var undermålig. Slitet. Trasiga lakan. Trasiga handdukar. Kantstött och odiskade koppar. Servicen riktigt dålig. T ex så lägger de på egen dricks efter att man signerat. Maten undermålig. Att man betalar hutlösa priser som om det vore ett lyxhotell känns riktigt illa. Restaurangen ligger på baksidan av huset. Vill du äta på stranden lägger de på 25%.
10
Roseanne S
17 de fev. de 2025
·
A estadia foi de 7 noites
The staff at Cielo Maya are so sweet and helpful. The property is beautiful, quiet, and clean. We thoroughly enjoyed our week there.
The staff at Cielo Maya are so sweet and helpful. The property is beautiful, quiet, and clean. We thoroughly enjoyed our week there.
6
Karen Alejandra
3 de jun. de 2025
·
A estadia foi de 2 noites
No limpian adecuadamente las habitaciones. Los vasos de consumo del restaurante del hotel no los recogen, y si hay una envoltura de algo a un lado de un empaque, tampoco.
No limpian adecuadamente las habitaciones. Los vasos de consumo del restaurante del hotel no los recogen, y si hay una envoltura de algo a un lado de un empaque, tampoco.
4
Alicia
11 de jul. de 2024
·
A estadia foi de 3 noites
The room was comfortable when everything was functioning, but it’s beautiful on a superficial level. If you pull back the curtains, there was mold. If you want to use the beautiful bathtub, it will take you more than an hour to fill with the trickle of water that comes from the spigot. Our stay immediately followed Hurricane Beryl, so I understand there were difficulties beyond their control, but I was disappointed that the staff didn’t inform us that they had no power or running water upon check in… not even mentioned. When I inquired, the answer was always “20 more minutes”, but the issue lasted 12 hours, well into my first night. We couldn’t shower, flush toilets, or enjoy the airconditioning, and it was uncomfortably hot. Finally, around midnight, power and running water were restored, but for the rest of the stay, power would go off intermittently for about 10 min at a time. It would have been wonderful to get a free beer or at least some transparency about the situation. The hotel is one mile down a VERY VERY bumpy dirt road, so the drive is not for the faint of heart. Do not stay here if you want to venture out often. I upgraded to an ocean view room. Thank goodness because the other rooms only had windows into the common area/ open lobby which would have been very hard for me. The food was good, but pricey. The best part about my stay was the complimentary breakfast. I will be choosing another hotel next time, most definitely.
The room was comfortable when everything was functioning, but it’s beautiful on a superficial level. If you pull back the curtains, there was mold. If you want to use the beautiful bathtub, it will take you more than an hour to fill with the trickle of water that comes from the spigot. Our stay immediately followed Hurricane Beryl, so I understand there were difficulties beyond their control, but I was disappointed that the staff didn’t inform us that they had no power or running water upon check in… not even mentioned. When I inquired, the answer was always “20 more minutes”, but the issue lasted 12 hours, well into my first night. We couldn’t shower, flush toilets, or enjoy the airconditioning, and it was uncomfortably hot. Finally, around midnight, power and running water were restored, but for the rest of the stay, power would go off intermittently for about 10 min at a time. It would have been wonderful to get a free beer or at least some transparency about the situation. The hotel is one mile down a VERY VERY bumpy dirt road, so the drive is not for the faint of heart. Do not stay here if you want to venture out often. I upgraded to an ocean view room. Thank goodness because the other rooms only had windows into the common area/ open lobby which would have been very hard for me. The food was good, but pricey. The best part about my stay was the complimentary breakfast. I will be choosing another hotel next time, most definitely.
10
Taylor
25 de jan. de 2024
·
A estadia foi de 7 noites
Hotel Cielo Maya had welcoming staff which made our experience very enjoyable throughout our week long stay. The property including our room, beach, parking, restaurant, bar and guest areas were always spotless. There was no issues with water supply. We had a/c in our room, a small fridge and clean drinking water and coffee every day. The breakfast menu was delicious and there was a handful of other places to dine within walking distance. The beach was very private and clean in the hotel area, we walked 6 KM to the tip of the ruins and 4KM the other way to the end of the following bay when we wanted a change of scenery. There was also kayaks that we were able to use at no charge each morning to go snorkeling. We saw many fish and a few rays as well. The hotel was quiet at night and we had great sleeps in the comfy bed. I would recommend staying here and would stay again in the future!
Hotel Cielo Maya had welcoming staff which made our experience very enjoyable throughout our week long stay. The property including our room, beach, parking, restaurant, bar and guest areas were always spotless. There was no issues with water supply. We had a/c in our room, a small fridge and clean drinking water and coffee every day. The breakfast menu was delicious and there was a handful of other places to dine within walking distance. The beach was very private and clean in the hotel area, we walked 6 KM to the tip of the ruins and 4KM the other way to the end of the following bay when we wanted a change of scenery. There was also kayaks that we were able to use at no charge each morning to go snorkeling. We saw many fish and a few rays as well. The hotel was quiet at night and we had great sleeps in the comfy bed. I would recommend staying here and would stay again in the future!
6
Michael
2 de jan. de 2025
·
A estadia foi de 2 noites
Sauber war es. Aber das Zimmer wird nur alle 2 tage geputzt und es wird auch nicht vorangekündigt. die Überraschung kommt am Abend bim retour kommen vom Tagesausflug. Scheinbar ist der service nicht im preis des Frühstücks inkl. Das sollte man noch nachprüfen. Es gibt keine Heisse Schokolade zum Auswahl und ausser The oder Filter Kaffe muss man zusätzlich bezahlen. wir mussten beim ein und Aus-checken die Gepäck selber tragen. obwohl die Transaktion mit der American express durchlief, aber die Front Desk Mitarbeiterin weder gefragt noch Aussage gemacht hatte über welcher Art von Kredit Karten akzeptieren werden und aber auch weil es ausdrücklich auf dem zahl-Gerate drauf bezeichnet war dass mit der Amexco bezahlte. Aber sobald sie es gemerkt hatte, kam die Aussage das diese Karte nicht akzeptiert wird. Es gab einen 20 Minutigen hin und her, weil die Bezahlung erfolgreich war. als wir am Strand waren, nach 2 stunden kam sie mit der annullierte Transaktion und verlangte entweder Visa oder Master. ich fand dies eine Schweinerei. Zum Gluck hatte meine Freundin eine Visa. Das Hotel Personal braucht von oben bis unten eine richtige Gastfreundschaftliche Ausbildung. Es ist wirklich schade weil die Location Sehr geehrte Damen und Herren schon ist
Sauber war es. Aber das Zimmer wird nur alle 2 tage geputzt und es wird auch nicht vorangekündigt. die Überraschung kommt am Abend bim retour kommen vom Tagesausflug. Scheinbar ist der service nicht im preis des Frühstücks inkl. Das sollte man noch nachprüfen. Es gibt keine Heisse Schokolade zum Auswahl und ausser The oder Filter Kaffe muss man zusätzlich bezahlen. wir mussten beim ein und Aus-checken die Gepäck selber tragen. obwohl die Transaktion mit der American express durchlief, aber die Front Desk Mitarbeiterin weder gefragt noch Aussage gemacht hatte über welcher Art von Kredit Karten akzeptieren werden und aber auch weil es ausdrücklich auf dem zahl-Gerate drauf bezeichnet war dass mit der Amexco bezahlte. Aber sobald sie es gemerkt hatte, kam die Aussage das diese Karte nicht akzeptiert wird. Es gab einen 20 Minutigen hin und her, weil die Bezahlung erfolgreich war. als wir am Strand waren, nach 2 stunden kam sie mit der annullierte Transaktion und verlangte entweder Visa oder Master. ich fand dies eine Schweinerei. Zum Gluck hatte meine Freundin eine Visa. Das Hotel Personal braucht von oben bis unten eine richtige Gastfreundschaftliche Ausbildung. Es ist wirklich schade weil die Location Sehr geehrte Damen und Herren schon ist
10
Margarita
4 de jun. de 2024
·
A estadia foi de 8 noites
Beautiful beachfront location. The staff was very helpful and attentive. The room is big and bed is comfortable . The cleaning staff was very helpful. The breakfast had plenty of choices and all of it was delicious. There is a small convenience store about a 2 min walk from the hotel. They do not sell alcohol, just an FYI . There are different restaurants near by inside the hotels which are open to the public. If you are wanting to go into town I suggest you rent a car or a taxi. There is a Cenote about a 3 minute walk from the hotel. The hotel location was clean and very quiet at night. Everyone at the hotel provided excellent customer service.
Beautiful beachfront location. The staff was very helpful and attentive. The room is big and bed is comfortable . The cleaning staff was very helpful. The breakfast had plenty of choices and all of it was delicious. There is a small convenience store about a 2 min walk from the hotel. They do not sell alcohol, just an FYI . There are different restaurants near by inside the hotels which are open to the public. If you are wanting to go into town I suggest you rent a car or a taxi. There is a Cenote about a 3 minute walk from the hotel. The hotel location was clean and very quiet at night. Everyone at the hotel provided excellent customer service.
10
Kim
20 de jan. de 2026
·
A estadia foi de 1 noite
The hotel is very clean. The room is very clean. Each room has a champagne, coffee maker, and refrigerator. Beach towels are provided in the room as well.
The hotel is very clean. The room is very clean. Each room has a champagne, coffee maker, and refrigerator. Beach towels are provided in the room as well.
6
Pauline
20 de nov. de 2024
·
We got a great price and I quickly learnt that Tulum isn’t for the economically challenged. When the taxi turn into the road I was shocked by the massive holes created by the rain. Would should have been a 5min drive turned into 20mins. Obviously the hotel has no control over the weather, but communication could have avoided the surprise as well as being prepared for the nausea that came with the bumpy ride. Our first morning was glorious with the sunrise over the beautiful beach. Most of the staff were pleasant but the cleaning was merely a suggestion from their staff. They didn’t change the sheets, the bathroom wasn’t cleaned and the day before my departure, they didn’t even bother to put a pillowcase. Quite an executive decision! Maybe they knew something I didn’t. Overall I felt safe and the sound of the waves crashing into my sleep made it a decent stay.
We got a great price and I quickly learnt that Tulum isn’t for the economically challenged. When the taxi turn into the road I was shocked by the massive holes created by the rain. Would should have been a 5min drive turned into 20mins. Obviously the hotel has no control over the weather, but communication could have avoided the surprise as well as being prepared for the nausea that came with the bumpy ride. Our first morning was glorious with the sunrise over the beautiful beach. Most of the staff were pleasant but the cleaning was merely a suggestion from their staff. They didn’t change the sheets, the bathroom wasn’t cleaned and the day before my departure, they didn’t even bother to put a pillowcase. Quite an executive decision! Maybe they knew something I didn’t. Overall I felt safe and the sound of the waves crashing into my sleep made it a decent stay.
10
ERIKA
12 de abr. de 2024
·
A estadia foi de 4 noites
Clean
Clean
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Quartos
Os quartos são geralmente espaçosos e confortáveis, com vista para o mar; alguns acham um pouco datados. Mencões repetidas notam água quente inconsistente, baixa pressão da água e desempenho do ar condicionado.
Avaliações dos hóspedes relacionadas
10
Dawn
6 de set. de 2025
·
A estadia foi de 3 noites
We absolutely loved the hotel! You walk up the entrance of the hotel and it's open to the ocean, great breeze coming off the water, beautiful hotel! Great staff, very, very comfortable king sized bed. Slept very well! Very quaint hotel that was close to a couple of restaurants, which were phenomenal. We will definitely be back.
We absolutely loved the hotel! You walk up the entrance of the hotel and it's open to the ocean, great breeze coming off the water, beautiful hotel! Great staff, very, very comfortable king sized bed. Slept very well! Very quaint hotel that was close to a couple of restaurants, which were phenomenal. We will definitely be back.
10
Jason
14 de mar. de 2025
·
A estadia foi de 4 noites
The staff were friendly and helpful! I would definitely stay here again. My only complaint is the AC. It only started working on our last night there but the rest of the time it was very muggy on our room. This place is very quiet and away from the main town which was nice. The restaurant food was delicious and the wait staff were awesome!
The staff were friendly and helpful! I would definitely stay here again. My only complaint is the AC. It only started working on our last night there but the rest of the time it was very muggy on our room. This place is very quiet and away from the main town which was nice. The restaurant food was delicious and the wait staff were awesome!
10
Katia
12 de abr. de 2025
·
A estadia foi de 2 noites
The architecture of the hotel is unique, excellent exterior design. The room is really spacious, with interesting interior design, large bathroom with both a shower and jacuzzi tub and all the necessities needed for after the shower. Plenty of towels, no need to bring your own for the beach. The restaurant food was really good and the staff very helpful. Very clean in and out of the room. The property has its own beach with chairs, bean bags and kayaks. I would gladly go there again. The only negative I have is about the area around, the road to the hotel is very narrow, bumpy and there was a construction work in the neighboring property with quite some noise during the day.
The architecture of the hotel is unique, excellent exterior design. The room is really spacious, with interesting interior design, large bathroom with both a shower and jacuzzi tub and all the necessities needed for after the shower. Plenty of towels, no need to bring your own for the beach. The restaurant food was really good and the staff very helpful. Very clean in and out of the room. The property has its own beach with chairs, bean bags and kayaks. I would gladly go there again. The only negative I have is about the area around, the road to the hotel is very narrow, bumpy and there was a construction work in the neighboring property with quite some noise during the day.
10
Xia
13 de mar. de 2025
·
A estadia foi de 3 noites
The room is big and comfortable. The included breakfast was super delicious. The room has “garden view” when I booked it. But you could see the beach and ocean from the room. The hotel also provides the kayak and paddle. boards. All staffs there are polite, friendly and helpful. If you go to Tulum, stay in this nice hotel.
The room is big and comfortable. The included breakfast was super delicious. The room has “garden view” when I booked it. But you could see the beach and ocean from the room. The hotel also provides the kayak and paddle. boards. All staffs there are polite, friendly and helpful. If you go to Tulum, stay in this nice hotel.
8
Ludmila
12 de mai. de 2025
·
A estadia foi de 2 noites
The room was amazing, huge and comfortable, and was very clean. Breakfast is also good. Hotel offers kayaking and other activities for free. The pool is not so big and there are no chairs at pool area. I didn’t like the location. The beach where the hotel is located was not so beautiful, and you have to take a pretty bad unpaved road to get to the hotel.
The room was amazing, huge and comfortable, and was very clean. Breakfast is also good. Hotel offers kayaking and other activities for free. The pool is not so big and there are no chairs at pool area. I didn’t like the location. The beach where the hotel is located was not so beautiful, and you have to take a pretty bad unpaved road to get to the hotel.
4
Sohrat
7 de jun. de 2025
·
A estadia foi de 3 noites
While the hotel advertises free breakfast, the waiter at the restaurant imposes a 15% mandatory tip on the menu price of the breakfast items which are already unreasonably high. Our room also did not have hot water and when I brought it up to the staff members, they said to let the water run for 15 minutes. We’ve tried to do that and still failed to get hot water.
While the hotel advertises free breakfast, the waiter at the restaurant imposes a 15% mandatory tip on the menu price of the breakfast items which are already unreasonably high. Our room also did not have hot water and when I brought it up to the staff members, they said to let the water run for 15 minutes. We’ve tried to do that and still failed to get hot water.
4
Jennifer
15 de fev. de 2026
·
A estadia foi de 7 noites
Air conditioner was broken fixed on Tues. but was not fixed had to come back Thursday, still did not functioning properly could not turn up or down or on or off. Breakfast very limited and nothing great. No juice included. Beach small but nice. But ocean water Dark and seagasum seaweed. Love love love Mexico have been coming here for vacations for 40 years, but not so much this hotel. This is not a 9 star place!!! Must have a car!
Air conditioner was broken fixed on Tues. but was not fixed had to come back Thursday, still did not functioning properly could not turn up or down or on or off. Breakfast very limited and nothing great. No juice included. Beach small but nice. But ocean water Dark and seagasum seaweed. Love love love Mexico have been coming here for vacations for 40 years, but not so much this hotel. This is not a 9 star place!!! Must have a car!
4
Lin
27 de mai. de 2024
·
A estadia foi de 4 noites
The sheets were never changed, there was no hot water or water pressure. The area is very secluded and you need a car to get anywhere. Floor was never swept either. The food was also mediocre.
The sheets were never changed, there was no hot water or water pressure. The area is very secluded and you need a car to get anywhere. Floor was never swept either. The food was also mediocre.
10
Abhijitsinh
6 de mar. de 2025
·
A estadia foi de 1 noite
Great lavish rooms with ocean front, private beach area for guest which gives utmost privacy. Beautifully maintained rooms and spectacular ambiance of hotel with ocea view
Great lavish rooms with ocean front, private beach area for guest which gives utmost privacy. Beautifully maintained rooms and spectacular ambiance of hotel with ocea view
10
Meredith
6 de abr. de 2025
·
A estadia foi de 5 noites
We had a great stay at Cielo Maya. Located right on the beach with a pier and some hammocks. Also has a pool and some swinging chairs. Breakfast was included and great considering all the options. Rooms are a little dated without any USB ports but otherwise clean and very comfortable for the price. We were also able to rent a car directly from the hotel which was a great benefit and helped us a lot with day trips to other Mayan ruins and a beautiful lagoon. Highly recommend if you’re looking for a great stay on a reasonable budget.
We had a great stay at Cielo Maya. Located right on the beach with a pier and some hammocks. Also has a pool and some swinging chairs. Breakfast was included and great considering all the options. Rooms are a little dated without any USB ports but otherwise clean and very comfortable for the price. We were also able to rent a car directly from the hotel which was a great benefit and helped us a lot with day trips to other Mayan ruins and a beautiful lagoon. Highly recommend if you’re looking for a great stay on a reasonable budget.
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Serviço
O serviço é amplamente descrito como atencioso, prestativo e acolhedor. Alguns citam o serviço lento no restaurante, práticas pouco claras de gorjeta/moeda e comunicação ou assistência limitada durante interrupções no fornecimento de energia.
Avaliações dos hóspedes relacionadas
2
Kalona
23 de mai. de 2024
·
A estadia foi de 8 noites
The front desk staff were friendly and did their best to help us but unfortunately it was the owner that was unwilling to provide quality customer service. We booked 8 days at this hotel to join up with family that we had not seen for years. As a Covid nurse, we were more than overdue for a vacation. Within 24 hrs of our arrival, the hotel had lost power and electricity. This problem continued for a majority of the next 2 days. After 2 days, we had to throw in the towel, with family coming from New York, we needed and deserved to have the benefits we had paid for, including flushing toilets, Air conditioning and even lights. We asked for a refund for the remaining 6 nights so that we could relocate to another hotel. The manager asked the owner and Expedia asked as well. The owner refused. We were forced to pay for 8 nights although we only stayed 6, then we had to pay twice that amount to book another hotel on short notice, then also pay a horrendously amount to relocate to another hotel. Our family members flew in 2 days after us and arrived exhausted to a hotel that had no power and we scrambled to book a new lodging. The owner who was off on his own vacation was not sympathetic not helpful. I am certain he would expect better care if his family had been in our position. All in all this vacation cost 3 times what we had budgeted and was filled with stress. What a disappointment!
The front desk staff were friendly and did their best to help us but unfortunately it was the owner that was unwilling to provide quality customer service. We booked 8 days at this hotel to join up with family that we had not seen for years. As a Covid nurse, we were more than overdue for a vacation. Within 24 hrs of our arrival, the hotel had lost power and electricity. This problem continued for a majority of the next 2 days. After 2 days, we had to throw in the towel, with family coming from New York, we needed and deserved to have the benefits we had paid for, including flushing toilets, Air conditioning and even lights. We asked for a refund for the remaining 6 nights so that we could relocate to another hotel. The manager asked the owner and Expedia asked as well. The owner refused. We were forced to pay for 8 nights although we only stayed 6, then we had to pay twice that amount to book another hotel on short notice, then also pay a horrendously amount to relocate to another hotel. Our family members flew in 2 days after us and arrived exhausted to a hotel that had no power and we scrambled to book a new lodging. The owner who was off on his own vacation was not sympathetic not helpful. I am certain he would expect better care if his family had been in our position. All in all this vacation cost 3 times what we had budgeted and was filled with stress. What a disappointment!
2
Johan
1 de jan. de 2025
·
A estadia foi de 2 noites
Läget vid stranden är väldigt bra. Ligger en bit utanför Tulum. Lugnt och stilla. Kvaliteten på boendet var undermålig. Slitet. Trasiga lakan. Trasiga handdukar. Kantstött och odiskade koppar. Servicen riktigt dålig. T ex så lägger de på egen dricks efter att man signerat. Maten undermålig. Att man betalar hutlösa priser som om det vore ett lyxhotell känns riktigt illa. Restaurangen ligger på baksidan av huset. Vill du äta på stranden lägger de på 25%.
Läget vid stranden är väldigt bra. Ligger en bit utanför Tulum. Lugnt och stilla. Kvaliteten på boendet var undermålig. Slitet. Trasiga lakan. Trasiga handdukar. Kantstött och odiskade koppar. Servicen riktigt dålig. T ex så lägger de på egen dricks efter att man signerat. Maten undermålig. Att man betalar hutlösa priser som om det vore ett lyxhotell känns riktigt illa. Restaurangen ligger på baksidan av huset. Vill du äta på stranden lägger de på 25%.
10
Roxanne
7 de mar. de 2025
·
A estadia foi de 3 noites
staff was so attentive and kind! breakfast included was great - lots of food options and the restaurant/bar on site is convenient.
staff was so attentive and kind! breakfast included was great - lots of food options and the restaurant/bar on site is convenient.
10
Donny
12 de jan. de 2025
·
A estadia foi de 9 noites
Fantastic strip if you want to be close to Tulum but far enough away to be quiet! Staff is absolute ace! Candy at the desk is awesome as is Juan our waiter. I cant wait to return! Rental car will go a long way to help avoid taxis. The cenote within walking distance was great. There are like 5 restaurants all within walking distance and each were nice if you dont rent a car
Fantastic strip if you want to be close to Tulum but far enough away to be quiet! Staff is absolute ace! Candy at the desk is awesome as is Juan our waiter. I cant wait to return! Rental car will go a long way to help avoid taxis. The cenote within walking distance was great. There are like 5 restaurants all within walking distance and each were nice if you dont rent a car
6
Alfredo
12 de jun. de 2024
·
A estadia foi de 3 noites
There was no transparency with currency exchange. Their pricing for meals and drinks I personally thought was too high.
There was no transparency with currency exchange. Their pricing for meals and drinks I personally thought was too high.
8
Gustavo
2 de out. de 2025
·
A estadia foi de 4 noites
My wife and I , we love this place , great service 100% recommend , easy to rent a car thank you very much for everything
My wife and I , we love this place , great service 100% recommend , easy to rent a car thank you very much for everything
2
David
13 de mar. de 2023
·
A estadia foi de 9 noites
No security, not even a gate. The pool advertised didn’t look appealing at all. It was right in the lobby and looked more like a water feature not meant for people to swim in. Wifi was terrible, on and off. The door was difficult to open and had to wiggle the handle just to open it, had to ask the reception open door for us twice.First night of stay, power went out,no action at all.We talked to reception but he just started speaking Spanish and we couldn’t understand him.The next day,we talked to one of their guests outside and they said the power went out four times already in just a week.We ended up looking for a different place as we want a decent place to stay where we can relax and not worry about having no power anytime of the day.Ended up spending more money and wasting time looking for another place. We feel like we got misled as to what the actual accommodation was like.
No security, not even a gate. The pool advertised didn’t look appealing at all. It was right in the lobby and looked more like a water feature not meant for people to swim in. Wifi was terrible, on and off. The door was difficult to open and had to wiggle the handle just to open it, had to ask the reception open door for us twice.First night of stay, power went out,no action at all.We talked to reception but he just started speaking Spanish and we couldn’t understand him.The next day,we talked to one of their guests outside and they said the power went out four times already in just a week.We ended up looking for a different place as we want a decent place to stay where we can relax and not worry about having no power anytime of the day.Ended up spending more money and wasting time looking for another place. We feel like we got misled as to what the actual accommodation was like.
4
Sohrat
7 de jun. de 2025
·
A estadia foi de 3 noites
While the hotel advertises free breakfast, the waiter at the restaurant imposes a 15% mandatory tip on the menu price of the breakfast items which are already unreasonably high. Our room also did not have hot water and when I brought it up to the staff members, they said to let the water run for 15 minutes. We’ve tried to do that and still failed to get hot water.
While the hotel advertises free breakfast, the waiter at the restaurant imposes a 15% mandatory tip on the menu price of the breakfast items which are already unreasonably high. Our room also did not have hot water and when I brought it up to the staff members, they said to let the water run for 15 minutes. We’ve tried to do that and still failed to get hot water.
10
Arianna
18 de mai. de 2025
·
A estadia foi de 7 noites
The staff were very helpful and attentive. The room was just right. Breakfast included made the start of the day easier. Water and beach area was quiet and secluded; sometimes difficult to find on the Riviera Maya these days as the area has been somewhat overdeveloped. You will want a car to comfortably navigate seeing the sights as staying only at the hotel or walking around would be a little limiting for stays lasting more than a weekend (taxis available at the end of the street. pricing we heard was a little more than you might think). Hotel restaurant doesn’t compete with neighborhood restaurants, buts that’s ok as you can easily walk down the street to eat at some very good and interesting spots. Safety is very good, the road has a full time guard station who checks in every person. Definitely worth paying a visit and enjoying. If you’re a beach person, the water in this area can be a little challenging with waves, current, rocks, and the continuing presence of sargasm, but that didn’t negatively impact the overall visit for us, as we enjoyed the beach anyway.
The staff were very helpful and attentive. The room was just right. Breakfast included made the start of the day easier. Water and beach area was quiet and secluded; sometimes difficult to find on the Riviera Maya these days as the area has been somewhat overdeveloped. You will want a car to comfortably navigate seeing the sights as staying only at the hotel or walking around would be a little limiting for stays lasting more than a weekend (taxis available at the end of the street. pricing we heard was a little more than you might think). Hotel restaurant doesn’t compete with neighborhood restaurants, buts that’s ok as you can easily walk down the street to eat at some very good and interesting spots. Safety is very good, the road has a full time guard station who checks in every person. Definitely worth paying a visit and enjoying. If you’re a beach person, the water in this area can be a little challenging with waves, current, rocks, and the continuing presence of sargasm, but that didn’t negatively impact the overall visit for us, as we enjoyed the beach anyway.
10
Jerome
12 de abr. de 2025
·
A estadia foi de 13 noites
A great stay. Staff were excellent. Isaac was especially helpful
A great stay. Staff were excellent. Isaac was especially helpful
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Localização
Praia isolada ao norte da cidade, perto de Casa Cenote e boa para passeios de um dia; muitos se sentem seguros. O acesso é feito por uma estrada de terra longa e muito esburacada, os táxis são caros e um carro é frequentemente recomendado.
Avaliações dos hóspedes relacionadas
10
Donny
12 de jan. de 2025
·
A estadia foi de 9 noites
Fantastic strip if you want to be close to Tulum but far enough away to be quiet! Staff is absolute ace! Candy at the desk is awesome as is Juan our waiter. I cant wait to return! Rental car will go a long way to help avoid taxis. The cenote within walking distance was great. There are like 5 restaurants all within walking distance and each were nice if you dont rent a car
Fantastic strip if you want to be close to Tulum but far enough away to be quiet! Staff is absolute ace! Candy at the desk is awesome as is Juan our waiter. I cant wait to return! Rental car will go a long way to help avoid taxis. The cenote within walking distance was great. There are like 5 restaurants all within walking distance and each were nice if you dont rent a car
8
Ludmila
12 de mai. de 2025
·
A estadia foi de 2 noites
The room was amazing, huge and comfortable, and was very clean. Breakfast is also good. Hotel offers kayaking and other activities for free. The pool is not so big and there are no chairs at pool area. I didn’t like the location. The beach where the hotel is located was not so beautiful, and you have to take a pretty bad unpaved road to get to the hotel.
The room was amazing, huge and comfortable, and was very clean. Breakfast is also good. Hotel offers kayaking and other activities for free. The pool is not so big and there are no chairs at pool area. I didn’t like the location. The beach where the hotel is located was not so beautiful, and you have to take a pretty bad unpaved road to get to the hotel.
10
Maisam
16 de jun. de 2025
·
A estadia foi de 2 noites
Picturesque hotel I booked it for my photoshoot. Location is in a more remote part of Tulum not the most accessible but on the upside food was more reasonabley priced than other hotels. The Customer service was above & beyond.
Picturesque hotel I booked it for my photoshoot. Location is in a more remote part of Tulum not the most accessible but on the upside food was more reasonabley priced than other hotels. The Customer service was above & beyond.
10
Antonio
15 de fev. de 2024
·
A estadia foi de 2 noites
A bit far from town centre but easy access by car or taxi .
A bit far from town centre but easy access by car or taxi .
10
Pedro
26 de out. de 2024
·
A estadia foi de 2 noites
The dirt road that takes you to the hotel is really really really bad .. lots of potholes
The dirt road that takes you to the hotel is really really really bad .. lots of potholes
10
Kevin
29 de ago. de 2023
·
A estadia foi de 4 noites
If you want to be right along the water and don't care about being away from the town center, this is the perfect place. If you want to be walking distance or a 5 min drive from everything in town, pick somewhere else because it is off the main road about 15 min away. I thoroughly enjoyed my stay because I mainly wanted to relax and chill out.
If you want to be right along the water and don't care about being away from the town center, this is the perfect place. If you want to be walking distance or a 5 min drive from everything in town, pick somewhere else because it is off the main road about 15 min away. I thoroughly enjoyed my stay because I mainly wanted to relax and chill out.
6
Olga
8 de jan. de 2025
·
A estadia foi de 5 noites
Das Hotel befindet sich ziemlich weit von Tulum und es wird kein Shuttlebus oder weitere Transport Mitteln in die Stadt zu kommen, nur Taxi, das total überteuert ist. Es ist sehr unpraktisch und ärgerlich. Daher würde ich dieses Hotel nicht empfehlen und für das Geld einen nähe zur Stadt suchen.
Das Hotel befindet sich ziemlich weit von Tulum und es wird kein Shuttlebus oder weitere Transport Mitteln in die Stadt zu kommen, nur Taxi, das total überteuert ist. Es ist sehr unpraktisch und ärgerlich. Daher würde ich dieses Hotel nicht empfehlen und für das Geld einen nähe zur Stadt suchen.
10
Kim
15 de jan. de 2026
·
A estadia foi de 6 noites
The hotel is great. People are extremely nice. The area is very safe as we have our rented car as well. The only issue is that there are a lot of speed bumps on the road to the hotel. If you rent a car, make sure it's not a low car. The road is very dark, so it's not advised to walk at night without a flashlight. A car is recommended if you stay here. Breakfast is included but it's a la carte, so it's not all you can eat. Food is clean and well prepared. Plenty of places to sit and relax. We love the hammocks at the pier. The pool is very small and too cold, so we didn't use it. Overall, we like the place a lot.
The hotel is great. People are extremely nice. The area is very safe as we have our rented car as well. The only issue is that there are a lot of speed bumps on the road to the hotel. If you rent a car, make sure it's not a low car. The road is very dark, so it's not advised to walk at night without a flashlight. A car is recommended if you stay here. Breakfast is included but it's a la carte, so it's not all you can eat. Food is clean and well prepared. Plenty of places to sit and relax. We love the hammocks at the pier. The pool is very small and too cold, so we didn't use it. Overall, we like the place a lot.
10
Margarita
4 de jun. de 2024
·
A estadia foi de 8 noites
Beautiful beachfront location. The staff was very helpful and attentive. The room is big and bed is comfortable . The cleaning staff was very helpful. The breakfast had plenty of choices and all of it was delicious. There is a small convenience store about a 2 min walk from the hotel. They do not sell alcohol, just an FYI . There are different restaurants near by inside the hotels which are open to the public. If you are wanting to go into town I suggest you rent a car or a taxi. There is a Cenote about a 3 minute walk from the hotel. The hotel location was clean and very quiet at night. Everyone at the hotel provided excellent customer service.
Beautiful beachfront location. The staff was very helpful and attentive. The room is big and bed is comfortable . The cleaning staff was very helpful. The breakfast had plenty of choices and all of it was delicious. There is a small convenience store about a 2 min walk from the hotel. They do not sell alcohol, just an FYI . There are different restaurants near by inside the hotels which are open to the public. If you are wanting to go into town I suggest you rent a car or a taxi. There is a Cenote about a 3 minute walk from the hotel. The hotel location was clean and very quiet at night. Everyone at the hotel provided excellent customer service.
10
Boris
28 de nov. de 2024
·
A estadia foi de 3 noites
The road to the hotel from the main road was in bad condition and really bumpy
The road to the hotel from the main road was in bad condition and really bumpy
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Restaurante
O café da manhã incluso é frequentemente elogiado com opções feitas sob pedido. O feedback do restaurante é misto – saboroso para alguns, mas medíocre ou caro para outros – com vários relatos de gorjetas obrigatórias ou pouco claras e cobranças extras.
Avaliações dos hóspedes relacionadas
8
Charlotte
18 de fev. de 2025
·
A estadia foi de 3 noites
Skønt og lækkert hotel på stranden. Dejlig suite ved havet med havudsigt og egen balkon. Dejlig lille strand. Maden smagte dejligt. Og super morgenmad efter eget valg i prisen. De er lige lovligt aggressive med at få drikkepenge. Men tre skønne dage
Skønt og lækkert hotel på stranden. Dejlig suite ved havet med havudsigt og egen balkon. Dejlig lille strand. Maden smagte dejligt. Og super morgenmad efter eget valg i prisen. De er lige lovligt aggressive med at få drikkepenge. Men tre skønne dage
10
Matthew
18 de nov. de 2023
·
A estadia foi de 1 noite
Room was clean breakfast was good ! The road to get there sux
Room was clean breakfast was good ! The road to get there sux
8
Ivan
29 de jan. de 2025
·
A estadia foi de 1 noite
Rooms and view are nice but restaurant is a bit pricey and there is nothing around the area beach is rocky
Rooms and view are nice but restaurant is a bit pricey and there is nothing around the area beach is rocky
10
Therese
15 de jun. de 2025
·
A estadia foi de 2 noites
Oceanfront with piers accessible to guests. Beautiful, clean swimming pool with hanging chairs and waterfall. Clean spacious rooms. Breakfast included. Restaurant on-site with delicious food. Massage service on-site. I highly recommend the massage.
Oceanfront with piers accessible to guests. Beautiful, clean swimming pool with hanging chairs and waterfall. Clean spacious rooms. Breakfast included. Restaurant on-site with delicious food. Massage service on-site. I highly recommend the massage.
10
john
21 de fev. de 2025
·
A estadia foi de 4 noites
We really enjoyed our stay at Cielo Maya. Great breakfasts and really excellent service in the restaurant at all times. Front desk was very friendly and helpful.
We really enjoyed our stay at Cielo Maya. Great breakfasts and really excellent service in the restaurant at all times. Front desk was very friendly and helpful.
4
Christopher Joseph
31 de mar. de 2025
·
A estadia foi de 4 noites
Breakfast was very good. But extra for oranfe juice and chicken was extra. Room AC was very loud but it worked good. Great sea view. The beach was horrible. No place to walk. The whole front was packed with seawee.. steps foe pier to the water which was very slippery. The front desk staff was excellent. We felt safe throughtout the area. Overall Tulum wasnt as good as i thought. Would never come back
Breakfast was very good. But extra for oranfe juice and chicken was extra. Room AC was very loud but it worked good. Great sea view. The beach was horrible. No place to walk. The whole front was packed with seawee.. steps foe pier to the water which was very slippery. The front desk staff was excellent. We felt safe throughtout the area. Overall Tulum wasnt as good as i thought. Would never come back
8
Michaela Dawn
13 de mai. de 2025
·
A estadia foi de 7 noites
Had a lovely stay! The staff were very helpful and kind. The food was mediocre but there are a few restaurants a few steps away to try as well.
Had a lovely stay! The staff were very helpful and kind. The food was mediocre but there are a few restaurants a few steps away to try as well.
4
Sohrat
7 de jun. de 2025
·
A estadia foi de 3 noites
While the hotel advertises free breakfast, the waiter at the restaurant imposes a 15% mandatory tip on the menu price of the breakfast items which are already unreasonably high. Our room also did not have hot water and when I brought it up to the staff members, they said to let the water run for 15 minutes. We’ve tried to do that and still failed to get hot water.
While the hotel advertises free breakfast, the waiter at the restaurant imposes a 15% mandatory tip on the menu price of the breakfast items which are already unreasonably high. Our room also did not have hot water and when I brought it up to the staff members, they said to let the water run for 15 minutes. We’ve tried to do that and still failed to get hot water.
4
Fatima Gonzalez
25 de set. de 2025
·
A estadia foi de 4 noites
La habitación muy cómoda, sin embargo había demasiado sargazo y el desayuno era muy malo
La habitación muy cómoda, sin embargo había demasiado sargazo y el desayuno era muy malo
10
Meredith
6 de abr. de 2025
·
A estadia foi de 5 noites
We had a great stay at Cielo Maya. Located right on the beach with a pier and some hammocks. Also has a pool and some swinging chairs. Breakfast was included and great considering all the options. Rooms are a little dated without any USB ports but otherwise clean and very comfortable for the price. We were also able to rent a car directly from the hotel which was a great benefit and helped us a lot with day trips to other Mayan ruins and a beautiful lagoon. Highly recommend if you’re looking for a great stay on a reasonable budget.
We had a great stay at Cielo Maya. Located right on the beach with a pier and some hammocks. Also has a pool and some swinging chairs. Breakfast was included and great considering all the options. Rooms are a little dated without any USB ports but otherwise clean and very comfortable for the price. We were also able to rent a car directly from the hotel which was a great benefit and helped us a lot with day trips to other Mayan ruins and a beautiful lagoon. Highly recommend if you’re looking for a great stay on a reasonable budget.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Francisco
20 de jun. de 2024
·
A estadia foi de 5 noites
Excelente
Excelente
10
Katiele
29 de ago. de 2022
·
A estadia foi de 1 noite
O hotel é incrível, quarto limpo e enorme. Linda sacada e umas redes maravilhosas no deck da praia. Todos os funcionários educados e muito receptivos. Super recomendo.
O hotel é incrível, quarto limpo e enorme. Linda sacada e umas redes maravilhosas no deck da praia. Todos os funcionários educados e muito receptivos. Super recomendo.
10
Luiz H S
7 de jan. de 2022
·
A estadia foi de 4 noites
Foi incrível a minha estadia, o café da manhã era excepcional. Único ponto a ressaltar é o chuveiro (demorava muito para esquentar a água) e sobre a limpeza do quarto, que era razoável e não repunham os produtos de higiene.
Foi incrível a minha estadia, o café da manhã era excepcional. Único ponto a ressaltar é o chuveiro (demorava muito para esquentar a água) e sobre a limpeza do quarto, que era razoável e não repunham os produtos de higiene.
10
Julia
há 3 semanas
·
A estadia foi de 1 noite
Recomiendo este Hotel 100% La Gerente es una excelente persona, el lugar esta super limpio y todo el personal es amable y profesional,
Recomiendo este Hotel 100% La Gerente es una excelente persona, el lugar esta super limpio y todo el personal es amable y profesional,
10
maria
há 4 semanas
·
A estadia foi de 1 noite
Todo excelente el hotel muy bonito y cómodo, buen servicio.
Todo excelente el hotel muy bonito y cómodo, buen servicio.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 21:00
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-19: 60.170730831527706USD
- 2026-09-20: 63.819997869110104USD
- 2026-09-21: 63.785698015975946USD
- 2026-09-22: 63.756827987670896USD
- 2026-09-23: 63.549662654876705USD
- 2026-09-24: 63.756827987670896USD
- 2026-09-25: 60.211555232238766USD
- 2026-09-26: 60.79936880111694USD
- 2026-09-27: 60.094419898223876USD
- 2026-09-28: 61.17120232963562USD
- 2026-09-29: 63.756827987670896USD
- 2026-09-30: 63.756827987670896USD
- 2026-10-01: 63.08532943305969USD
- 2026-10-02: 63.08532943305969USD
- 2026-10-03: 62.60999643707275USD
- 2026-10-04: 61.559999681854244USD
- 2026-10-05: 61.559999681854244USD
- 2026-10-06: 61.559999681854244USD
- 2026-10-07: 61.559999681854244USD
- 2026-10-08: 63.092471404266355USD
- 2026-10-09: 62.269997446060174USD
- 2026-10-10: 63.6800003452301USD
- 2026-10-11: 62.229602176666255USD
- 2026-10-12: 63.049996161651606USD
- 2026-10-13: 61.559999681854244USD
- 2026-10-14: 61.559999681854244USD
- 2026-10-15: 61.96999962425232USD
- 2026-10-16: 63.092471404266355USD
- 2026-10-17: 63.092471404266355USD
- 2026-10-18: 62.88840194740295USD
- 2026-10-19: 62.229602176666255USD
- 2026-10-20: 62.88840194740295USD
- 2026-10-21: 58.39560286483764USD
- 2026-10-22: 73.35494104576111USD
- 2026-10-23: 73.35494104576111USD
- 2026-10-24: 75.47039642028808USD
- 2026-10-25: 62.10000013999939USD
- 2026-10-26: 76.22999388275146USD
- 2026-10-27: 76.22999388275146USD
- 2026-10-28: 76.22999388275146USD
- 2026-10-29: 68.60999666213989USD
- 2026-10-30: 75.47039642028808USD
- 2026-10-31: 74.35800046844481USD
- 2026-11-01: 160.30999061431885USD
- 2026-11-02: 137.71079694213867USD
- 2026-11-03: 160.30999061431885USD
- 2026-11-04: 168.36119474639892USD
- 2026-11-05: 158.23080559387205USD
- 2026-11-06: 190.02999669189452USD
- 2026-11-07: 162.48600167236327USD
- 2026-11-08: 152.3607620956421USD
- 2026-11-09: 190.02999669189452USD
- 2026-11-10: 174.31200251007078USD
- 2026-11-11: 137.71079694213867USD
- 2026-11-12: 141.76080694656372USD
- 2026-11-13: 137.71079694213867USD
- 2026-11-14: 137.71079694213867USD
- 2026-11-15: 148.7182604446411USD
- 2026-11-16: 168.36119474639892USD
- 2026-11-17: 174.31200251007078USD
- 2026-11-18: 184.43999203033445USD
- 2026-11-19: NO DATA
Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito, cartões de débito e numerário
- É possível efetuar transações sem numerário
- O alojamento dispõe dos seguintes elementos de segurança: extintor e detetor de fumo.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Terá de efetuar uma reserva se quiser desfrutar de massagens. As reservas poderão ser efetuadas contactando Este hotel antes da chegada, utilizando as informações que constam na sua confirmação de reserva.
- O alojamento permite a estadia grátis de até 2 crianças com idade igual ou inferior a 12 anos, desde que ocupem o mesmo quarto que os pais ou responsáveis e utilize as camas existentes.
- Apenas é permitido o acesso aos quartos a clientes registados.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- Disponibilização de opções de pagamento sem numerário em todas as transações.
- O alojamento disponibiliza check-out sem contacto.
- Tarifa de transporte (aeroporto): 140 USD por veículo (só ida)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Estacionamento
Serviço de transporte ao aeroporto
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Piscina
Serviço de quartos
Balcão de turismo
Serviços
Balcão de turismo
Serviços de limpeza
Cofre
Depósito de bagagem
Área designada para fumadores
Check-in/check-out expresso
Lavagem de roupa própria
24-Hour Front Desk
Atividades
Piscina
Praia privada
Jardim
Praia (na proximidade)
Pesca
Piscina para crianças
Piscina exterior
Mobiliário de exterior
Pool (Seasonal Outdoor)
Terraço
Geral
Serviço de quartos
Restaurante
Quartos de não fumadores
Massagem
Spa/Health club
Tratamentos corporais
Tratamentos de beleza
Área de piquenique/Mesas
Almoços embalados
Pequeno-almoço no quarto
Beach Sun Loungers
Snack Bar/Deli
Estacionamento
Estacionamento
Serviço de transporte ao aeroporto
Estacionamento gratuito
Parking Onsite
Internet
Wi-fi gratuito