Is parking available at the property?

Parking is available on-site, but it is limited and height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee. The cost is approximately CNY 198 for adults and CNY 99 for children.

What are the standard check-in and check-out times?

The standard check-in time is 2:00 PM and check-out is at 12:00 PM. Early check-in is available for a fee, subject to availability. Late check-out incurs a fee of 49 percent of the room rate, also subject to availability.

Are airport shuttle services available?

Yes, a complimentary roundtrip airport shuttle is available upon request. Guests must contact the property 48 hours prior to arrival to arrange the transfer.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities including public areas and rooms. Elevators are available for ease of movement within the hotel.

How is the property located in relation to key landmarks?

The hotel is located in Minhang, Shanghai, just a 4-minute drive from the National Exhibition and Convention Center and 13 minutes from Zhongshan Park. It is approximately 5.6 km from Hongqiao International Airport and 71.2 km from Shanghai Pudong International Airport.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available. The operational hours and seasonal availability may vary, and the pool will be unavailable for maintenance from May 17, 2026, to June 3, 2026.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of CNY 300 per night, subject to availability. Advance request or confirmation is required for rollaway beds.

Sofitel Shanghai Hongqiao - Luxurious 5-Star Stay

Average nightly price at Sofitel Shanghai Hongqiao by month, last 12 months (USD)
Month	Average price
January	US$81
February	US$86
March	US$121
April	US$132
May	US$104
June	US$107
July	US$91
August	US$97
September	US$109
October	US$111
November	US$161
December	US$76

What guests think

At Sofitel Shanghai Hongqiao, guests applaud spacious, comfortable rooms, elegant public areas, and a strong breakfast offering, while noting drawbacks such as inconsistent service, variable English skills, and occasional maintenance or housekeeping lapses that affect overall reliability.

The location works well for Hongqiao's train station, airport, and the convention center, but several guests found it far from the metro and city sights. Facilities like a large gym and a helpful shuttle are appreciated, yet restaurant and bar operations can be limited or slow, with one serious complaint about undercooked food. Some rooms feel dated despite generally solid comfort. Expect a polished, business-leaning stay best suited to Hongqiao travelers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elegant public spaces and overall hardware stand out, and the gym is large and well equipped. A shuttle to the airport and exhibition center is noted.

Related guest reviews

8

Alexander

24 Mar 2025

·

Stayed 1 night

Ok service staff. Elegant but cavernous lobby and dining areas. Not too cozy! Nicely equipped Gym.

10

Guillermo

28 Apr 2024

·

Stayed 1 night

Es una propiedad muy joven con un estilo arquitectónico clásico muy bien cuidada y muy amable su personal

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10

Aphirak

11 Nov 2025

·

Stayed 10 nights

The staff are very good, giving advice and communicating at a good level. The bedroom is big and comfortable, but cleaning is not much, maybe because the staff do not dare to touch the customers. There is a shuttle bus service to the airport, to the exhibition building, and help when I have a problem with losing my phone on the taxi and helping to coordinate very well. Full 10, I give 100. The only downside is that this area is very far from the subway, making travel not very convenient.

10

Ching han

27 Nov 2025

·

Stayed 2 nights

A great luxurious hotel nearby the convention center, airport and train station. Even the room’s deco looks slightly dated but all keeping in a good conditions.

10

Ligen

29 Mar 2024

·

Stayed 2 nights

It’s a little far from everything but a really fancy place to stay!

10

Zhen Liang

4 Apr 2024

·

Stayed 1 night

Nice , beautiful and quiet hotel.

10

Pik Ying

30 Dec 2025

·

Stayed 4 nights

酒店好大，好新。早餐豐富。

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10

PANAGIOTIS

20 Sept 2025

·

Stayed 2 nights

Beautiful, Well-Managed Hotel with Solid Service A very good experience at the Sofitel Hongqiao. The staff were kind and made a noticeable effort to be helpful, which I valued. This positive atmosphere is a clear reflection of good management and training. The hotel's design is the real standout—the spaces are beautifully decorated, from the grand entrance to the rooms. The high-quality materials give a strong sense of luxury. My stay was enjoyable and the environment definitely elevated my business trip into a more relaxing experience.

10

Yonghui

3 Jan 2026

·

Stayed 2 nights

Hotellet har mycket hög standard, rummet är stort och skönt, frukostbuffé är utmärkt med stort urval, bra läge om man ska åka höghastighetståg då det ligger mycket nära Hongqiao tågstation.

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10

Daniel

31 Jul 2025

·

Stayed 1 night

Fantastic stay. Beautiful facilities, unbelievably comfortable room and bed. Large gym which I made significant use of. The hosts were friendly and helpful. Highly recommended.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are generally clean, but reviews note inconsistent housekeeping and some maintenance wear such as rust and aging elements.

Related guest reviews

6

Onhee

25 Jan 2026

·

Stayed 1 night

객실 욕조 나사 녹슬어 있음. 침대 좋음. 기본 구성 괜찮음.

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10

Aphirak

11 Nov 2025

·

Stayed 10 nights

The staff are very good, giving advice and communicating at a good level. The bedroom is big and comfortable, but cleaning is not much, maybe because the staff do not dare to touch the customers. There is a shuttle bus service to the airport, to the exhibition building, and help when I have a problem with losing my phone on the taxi and helping to coordinate very well. Full 10, I give 100. The only downside is that this area is very far from the subway, making travel not very convenient.

8

Wenyuan

6 Jul 2025

·

Stayed 1 night

It is old

10

Ching han

27 Nov 2025

·

Stayed 2 nights

A great luxurious hotel nearby the convention center, airport and train station. Even the room’s deco looks slightly dated but all keeping in a good conditions.

10

michael

21 Jul 2025

·

Stayed 3 nights

Magolalena at the lounge was helpful. Wiktoria at the bar was very friendly and kind throughout my stay. Room needs some update.

10

Arsène

16 Nov 2025

·

Stayed 6 nights

Endroit calme et propre

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4

Aaron

30 Oct 2023

·

Stayed 1 night

Most of staff does not speak English. Since front desk to room service. Also the property is neglected. The building is beautiful, but the administration and maintenance is poor. I ordered room service and was awful. I chose that hotel because is close to the train station but it was a bad choice.

2

Jan

8 Nov 2025

·

Stayed 5 nights

Subject: Complaint Regarding Recent Stay at Sofitel Shanghai Hongqiao Dear Sofitel Shanghai Hongqiao Management Team, I am writing to express my disappointment with the experience during my recent stay at your hotel. Unfortunately, the level of service and room maintenance fell far below the standards I have come to expect from the Sofitel brand. During my stay: • There was no safe provided in the room. • Tea cups were not replaced or cleaned daily. • Bedsheets were not changed, even after several days. • The staff attitude was unhelpful and unprofessional, and overall service quality was very poor. These issues made my stay quite uncomfortable and left a very negative impression. I chose Sofitel because of its reputation for high standards in hospitality and guest care, but this experience was extremely disappointing. I hope you will take this feedback seriously and address these issues with your housekeeping and service teams. I would also appreciate an explanation and any gesture of goodwill for the inconvenience caused. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Jan Tsang Room 4111 Oct 06-Oct 12

8

Junei

10 Feb 2026

·

Stayed 1 night

客室は清潔でした。スタッフの対応も丁寧でした。

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10

Beatriz

1 Jul 2023

·

Stayed 1 night

Plugs in the room seré not Working otherwise perfect

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and comfortable with classic decor, though some feel dated and report soft mattresses or minor maintenance issues.

Related guest reviews

6

Onhee

25 Jan 2026

·

Stayed 1 night

객실 욕조 나사 녹슬어 있음. 침대 좋음. 기본 구성 괜찮음.

Translate

10

Aphirak

11 Nov 2025

·

Stayed 10 nights

The staff are very good, giving advice and communicating at a good level. The bedroom is big and comfortable, but cleaning is not much, maybe because the staff do not dare to touch the customers. There is a shuttle bus service to the airport, to the exhibition building, and help when I have a problem with losing my phone on the taxi and helping to coordinate very well. Full 10, I give 100. The only downside is that this area is very far from the subway, making travel not very convenient.

8

Wenyuan

6 Jul 2025

·

Stayed 1 night

It is old

10

Ching han

27 Nov 2025

·

Stayed 2 nights

A great luxurious hotel nearby the convention center, airport and train station. Even the room’s deco looks slightly dated but all keeping in a good conditions.

10

michael

21 Jul 2025

·

Stayed 3 nights

Magolalena at the lounge was helpful. Wiktoria at the bar was very friendly and kind throughout my stay. Room needs some update.

10

Harry

14 Sept 2025

·

Stayed 1 night

Nice room and great Chinese restaurant.

10

Yonghui

3 Jan 2026

·

Stayed 2 nights

Hotellet har mycket hög standard, rummet är stort och skönt, frukostbuffé är utmärkt med stort urval, bra läge om man ska åka höghastighetståg då det ligger mycket nära Hongqiao tågstation.

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10

Daniel

31 Jul 2025

·

Stayed 1 night

Fantastic stay. Beautiful facilities, unbelievably comfortable room and bed. Large gym which I made significant use of. The hosts were friendly and helpful. Highly recommended.

10

VIROJ

28 Jun 2025

·

Stayed 4 nights

Mattress too soft should change

8

Xiaoming

10 Sept 2023

·

Stayed 1 night

Huge room and bed, classic design, not very convenient.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Many find the staff friendly and helpful, and some note excellent support for international travelers, but service consistency and English proficiency vary. Some report billing, responsiveness, or attitude problems.

Related guest reviews

10

Aphirak

11 Nov 2025

·

Stayed 10 nights

The staff are very good, giving advice and communicating at a good level. The bedroom is big and comfortable, but cleaning is not much, maybe because the staff do not dare to touch the customers. There is a shuttle bus service to the airport, to the exhibition building, and help when I have a problem with losing my phone on the taxi and helping to coordinate very well. Full 10, I give 100. The only downside is that this area is very far from the subway, making travel not very convenient.

8

Ron

2 Apr 2025

·

Stayed 1 night

Very comfartable bad, and room! good location next to the train station. we arrived early morning, so we checked in around 9:00 am, and so they charged us for additonal half a day. Crew doesn't speak english so well. Thank you.

8

You-Liang

2 Jun 2025

·

Stayed 1 night

One of the receptionist made the payment not correct and not proactive to introduce restaurant, while others are friendly and proactively to introduce. When checking out, the receptionist is too busy and the hotel only arrange one more staff to help. The breakfast staff also made wrong order and didn’t have meal ready until we asked, however the restaurant dons out and cook noodles for us for free. Mix feeling of the service. The hardware is overall good.

10

Juan

24 Mar 2025

·

Stayed 4 nights

The restaurant is a disaster! no dinner served, at the bar we had to wait almost 2 hr for a Burger. The hotel is very good, breakfast is also good, but is amazing that there is no proper restaurant working in this hotel. Another point is that there is almost NO staff speaking English.

10

JUAN

26 Mar 2024

·

Stayed 1 night

Amazing service, particularly the 2 Spanish girls (Noelia and Raquel) who help international travellers with the language! They made our stay even better!!

4

faizan

6 Jun 2024

·

Stayed 3 nights

If i could i would attach picture\'s to justify my review. Ordered a beef burger when I arrived, inside was raw. Told the staff they said they can bring new i refused as it made me feel disgusted eating raw meat. Had food poisoning, went to the hospital the hotel staff did not care they said "sorry im just a worker" as quoted by the manager. No apology No care. This hotel is not 5 star worthy.

10

PANAGIOTIS

20 Sept 2025

·

Stayed 2 nights

Beautiful, Well-Managed Hotel with Solid Service A very good experience at the Sofitel Hongqiao. The staff were kind and made a noticeable effort to be helpful, which I valued. This positive atmosphere is a clear reflection of good management and training. The hotel's design is the real standout—the spaces are beautifully decorated, from the grand entrance to the rooms. The high-quality materials give a strong sense of luxury. My stay was enjoyable and the environment definitely elevated my business trip into a more relaxing experience.

2

Jan

8 Nov 2025

·

Stayed 5 nights

Subject: Complaint Regarding Recent Stay at Sofitel Shanghai Hongqiao Dear Sofitel Shanghai Hongqiao Management Team, I am writing to express my disappointment with the experience during my recent stay at your hotel. Unfortunately, the level of service and room maintenance fell far below the standards I have come to expect from the Sofitel brand. During my stay: • There was no safe provided in the room. • Tea cups were not replaced or cleaned daily. • Bedsheets were not changed, even after several days. • The staff attitude was unhelpful and unprofessional, and overall service quality was very poor. These issues made my stay quite uncomfortable and left a very negative impression. I chose Sofitel because of its reputation for high standards in hospitality and guest care, but this experience was extremely disappointing. I hope you will take this feedback seriously and address these issues with your housekeeping and service teams. I would also appreciate an explanation and any gesture of goodwill for the inconvenience caused. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Jan Tsang Room 4111 Oct 06-Oct 12

8

Junei

10 Feb 2026

·

Stayed 1 night

客室は清潔でした。スタッフの対応も丁寧でした。

Translate

10

Daniel

31 Jul 2025

·

Stayed 1 night

Fantastic stay. Beautiful facilities, unbelievably comfortable room and bed. Large gym which I made significant use of. The hosts were friendly and helpful. Highly recommended.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Excellent for Hongqiao's train station, airport, and the convention center, but several guests found it far from the metro and city sights.

Related guest reviews

10

Aphirak

11 Nov 2025

·

Stayed 10 nights

The staff are very good, giving advice and communicating at a good level. The bedroom is big and comfortable, but cleaning is not much, maybe because the staff do not dare to touch the customers. There is a shuttle bus service to the airport, to the exhibition building, and help when I have a problem with losing my phone on the taxi and helping to coordinate very well. Full 10, I give 100. The only downside is that this area is very far from the subway, making travel not very convenient.

8

Ron

2 Apr 2025

·

Stayed 1 night

Very comfartable bad, and room! good location next to the train station. we arrived early morning, so we checked in around 9:00 am, and so they charged us for additonal half a day. Crew doesn't speak english so well. Thank you.

10

Ching han

27 Nov 2025

·

Stayed 2 nights

A great luxurious hotel nearby the convention center, airport and train station. Even the room’s deco looks slightly dated but all keeping in a good conditions.

10

Manuela

28 Apr 2024

·

Stayed 1 night

Impresionante el hotel y lo elegimos adicional porque estaba cerca de la estación de tren

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10

Ligen

29 Mar 2024

·

Stayed 2 nights

It’s a little far from everything but a really fancy place to stay!

4

Aaron

30 Oct 2023

·

Stayed 1 night

Most of staff does not speak English. Since front desk to room service. Also the property is neglected. The building is beautiful, but the administration and maintenance is poor. I ordered room service and was awful. I chose that hotel because is close to the train station but it was a bad choice.

10

Yonghui

3 Jan 2026

·

Stayed 2 nights

Hotellet har mycket hög standard, rummet är stort och skönt, frukostbuffé är utmärkt med stort urval, bra läge om man ska åka höghastighetståg då det ligger mycket nära Hongqiao tågstation.

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10

Chu-I

27 Sept 2025

·

Stayed 1 night

方便

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8

Xiaoming

10 Sept 2023

·

Stayed 1 night

Huge room and bed, classic design, not very convenient.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is praised for quality and variety, and the Chinese restaurant receives positive feedback. Dinner options and bar service can be limited or slow, with ordering errors and one serious complaint about undercooked food.

Related guest reviews

8

You-Liang

2 Jun 2025

·

Stayed 1 night

One of the receptionist made the payment not correct and not proactive to introduce restaurant, while others are friendly and proactively to introduce. When checking out, the receptionist is too busy and the hotel only arrange one more staff to help. The breakfast staff also made wrong order and didn’t have meal ready until we asked, however the restaurant dons out and cook noodles for us for free. Mix feeling of the service. The hardware is overall good.

10

Juan

24 Mar 2025

·

Stayed 4 nights

The restaurant is a disaster! no dinner served, at the bar we had to wait almost 2 hr for a Burger. The hotel is very good, breakfast is also good, but is amazing that there is no proper restaurant working in this hotel. Another point is that there is almost NO staff speaking English.

4

Aaron

30 Oct 2023

·

Stayed 1 night

Most of staff does not speak English. Since front desk to room service. Also the property is neglected. The building is beautiful, but the administration and maintenance is poor. I ordered room service and was awful. I chose that hotel because is close to the train station but it was a bad choice.

10

Pik Ying

30 Dec 2025

·

Stayed 4 nights

酒店好大，好新。早餐豐富。

Translate

4

faizan

6 Jun 2024

·

Stayed 3 nights

If i could i would attach picture\'s to justify my review. Ordered a beef burger when I arrived, inside was raw. Told the staff they said they can bring new i refused as it made me feel disgusted eating raw meat. Had food poisoning, went to the hospital the hotel staff did not care they said "sorry im just a worker" as quoted by the manager. No apology No care. This hotel is not 5 star worthy.

10

Harry

14 Sept 2025

·

Stayed 1 night

Nice room and great Chinese restaurant.

10

Yonghui

3 Jan 2026

·

Stayed 2 nights

Hotellet har mycket hög standard, rummet är stort och skönt, frukostbuffé är utmärkt med stort urval, bra läge om man ska åka höghastighetståg då det ligger mycket nära Hongqiao tågstation.

Translate

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $62	2 $69	3 $71
4 $63	5 $72	6 $65	7 $69	8 $72	9 $71	10 $68
11 $102	12 $102	13 $102	14 $102	15 $102	16 $102	17 $102
18 $111	19 $100	20 $111	21 $111	22 $102	23 $102	24 $98
25 $98	26 $103	27 $111	28 $102	29 $111	30 $102	31 $103

Sofitel Shanghai Hongqiao

Prices for Sofitel Shanghai Hongqiao

Monthly average prices

About this property

Location

Room options

Superior Room, 2 Twin Beds, Club

Luxury Room, 1 King Bed

Superior Room, 1 King Bed, Club

Junior Suite, 1 King Bed

Superior Room, 1 King Bed

Club Suite, 1 King Bed, Club (Prestige)

Superior Room, 2 Twin Beds

Luxury Room, 2 Twin Beds

Guest reviews of Sofitel Shanghai Hongqiao

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sofitel Shanghai Hongqiao

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25 $98	26 $86
27 $94	28 $63	29 $63	30 $65