Meliá Vinpearl Hue

The service is very friendly and the rooms are clean and very spacious (we booked a double delux room). Great view from the rooms. The pool area is nice but the sauna and steam room are part of the spa and you have to pay extra which is disappointing. Breakfast is good and there is a lot of choice but we were there on a busy day when they struggled to top things up quickly like hot water for tea and fruit. The sky bar is nice and has a happy hour for beer every evening. The hotel is attached to a shopping centre with supermarket and cafe and you don’t need to go outside to get to it if raining. The location is ok, about a 15 minute walk to the more touristy restaurants and the night walking street area or you can get a taxi which is cheap.

Central location with a Vincom Plaza below the hotel. Super helpful doormen, underwhelmed by reception staff greet though, room very clean, plenty space to move about. Great heated indoor pool which the kids loved; the gentlemen manning the pool were very lovely and attentive to guests using the pool. The kids club room is quite small but will keep the younger kids happy. We didn’t dine at any of the restaurants so can not comment. Views over the city from room 2807 was fantastic. Checkout was quick and easy. We certainly will recommend Melia Vinpearl to everyone and look forward to returning next year. Thank You guys.

This was my second stay at this hotel. It's a really great spot, with good location and the tallness of the building can be helpful when you're trying to navigate around the city. I was upgraded to a nicer room, which was amazing, and everyone from the front desk to the spa to the gym were all very friendly and helpful. If you get a chance, the spa is really nice; Van gave me an excellent facial. The breakfast can't be beat. It's definitely one of my favorite hotels in Vietnam.

Biggest heated indoor pool in Asia and very clean,,great staff e so NGYEN in VIP lounge on 32. Great cocktail hour. Easy parking Easy check in. Good gym. Best hotel in vietnam

Excellent friendly service. Worth paying a little extra for a ‘Level’ 32 room which gives access to courtesy lounge with free drinks and food + 2 free laundry items.

Kjempeservice, påskrudd uten å være påtrengende. Gode anbefalinger til både kaffeer og restauranter. Skybar var top notch med gode drinker og en fantastisk utsikt. Deilig basseng med åpne vinduer og utsikt over byen. Vi hadde både roomservice og frokost og maten var nydelig god. Fine dining ble også tilbudt, hadde det passet anledningen så kunne vi sikkert benyttet oss av den også. Alt i alt ett kjempeflott hotell med hyggelig, behagelig og behjelpelig betjening. En glede å besøke vårt opphold i Hue

Loved the hotel. Good service, good breakfast buffet, good views from the sky bar. Indoor pool is great! Level rooms are worth it.

The service was exceptional! Every staff member was extremely helpful and genuinely delightful! The indoor pool is gorgeous and plenty long for laps.

Great service! suprisingly there is a Starbucks in the lobby. The bar has an amazing view, great music and the drinks are ok. The pool was amazing

Overall the hotel is great with the EXCEPTION that the elevator system is slow. Went to Skybar (very nice view) had to wait a very long time to get back to room. Elevator stopped at every floor even though no one was waiting on those floor

This is a pretty nice hotel and staff were very kind. I had an upgraded room on the lounge floor, so that might have shaped my experience. They provided a very thorough orientation to the hotel and welcoming gift (plate of fruit). The views and breakfast were also some of the best I have had at a hotel. So, why am I giving three stars? Well, the first morning at the hotel, I woke up and noticed a huge yellow stain on the top of the duvet (the part that would be right by or on your face when you sleep). I should have inspected the room more thoroughly but I was dealing with a stomach bug when I arrived, so I had other things on my mind. And, I used to just use the sheet underneath and never use the duvet in hotels, but many hotels in Southeast Asia do not provide a sheet (the duvet is all you have to cover yourself). I immediately notified the staff about the stain and they had the duvet replaced quickly. But, they did not offer any compensation (which I think should have been given). Aside from a bug infestation, sleeping in what is likely someone else's bodily fluids on your face is undoubtedly one of the worst things that can happen at a hotel--let alone a 5 star. Everything else was great.

Clean, spacious, great service, everything was great!

Friendly and helpful staff. Great views of Hue. Clean and spacious rooms.

Clean

When we arrived at the room it had a very strong perfume smell. The windows do not open so we couldn’t get rid of the smell. The carpet was dirty and the hall ways were very hot. Service at sky bar was awful. No one checked in to see if we wanted another round and we were served rotten peanuts. Front desk staff was good.

Excellent property and amenities as always. However, I will note that there was a stain on my sheet that was overlooked by staff, leak from the ceiling on the 12th floor by the elevator which I reported, and staff could put on a smile instead of a sad face throughout.

Clean and convenient

Is a good location, but it should have better standars the carpet is super super dirty and the breakfast is expensive and you don’t even get fresh coffee.

Clean, modern, comfortable.

The service and staff were awesome. The only complaints I have is the start of mold in the shower corners and the warmth of the common areas. The food was ok nothing to write home about. I would stay again.

The shower toiletries we very difficult to use as they are squirt bottles that didn’t work and could not remove from wall mount. The plugs next to the bed did not work and the only real accessible plug was all the way across the room. When I tried to exchange money at the counter they would not accept the usd claim it not good but the one they did take and gave me money written on and marked. Why not accept my money with one little dot but give me tiền and written on money? Sometimes it’s the smallest things that will make me not return. Thể zenith restaurant was so hot I was sweating while eating. Over all the hotel was okay but I think trying to be to fancy makes it not tolerable. I won’t stay again in the future

Stayed for 2 nights. Very upscale hotel. We opted to upgrade our room and it was definitely worth the extra money. We had a room with floor to ceiling windows on the 19th floor with a great view of the city. Very large room and bathroom. Amazing shower and bath. Air con worked great. Loved the fan above the bed as well. Bed was very comfy. Quiet room. Pool area was great with a bar and awesome views. Staff are very friendly. Hotel is very clean and centrally located. Would stay again.

Excellent location and amazing service. Rooms condition could be improved slightly. High use areas like outlets needed to be replaced but we’re still usable.

Tallest building in the city. Amazing view. Some of the facilities might need repair or upgrade. Example: The bath tub in my room could use some repair or replace.

Très bel hôtel, bien situé, vue magnifique. Chambres confortables et propres. Petit déjeuner avec beaucoup de choix.

The hotel is modern, the room was very large and luxurious with a wonderful floor to ceiling view over Hue

The best place to stay in Hue. The ONLY drawback is the wifi speed! The manager is already aware of it. The spa is really nice (steam room and sauna are perfectly functional) and i got a great scrub massage, very professional. Thank you

We stayed a couple of nights and enjoyed it tremendously. The staff is really nice and helpful, the bedroom was big, perfectly soundproofed (so rare in SEA), full of light during the day and perfectly dark at night (also pretty rare in SEA). The bed was incredibly huge and comfortable, the pillow choice was perfect, and the linens smooth and soft. The other options we got to enjoy as Level guests were also unexpected and awesome : free fall wines, beers and canapés for tea time. The spa was really nice and so was the pool. We had a blast staying there and would definitely stay again with our eyes closed if we ever come back to Hue !

Lovely hotel, short grab from the imperial city. We had a great lunch from the restaurant with incredible views and breakfast was also fab. There was some construction noise in the night from nearby sites. Very good price for a great hotel.

I asked for a high floor and Wow! Room 3009 corner suite! Both walls all window for amazing views! We

Beautiful view very helpful staff. I lost my wallet and staff ree we viewed

Outstanding staff; friendly, attentive, helpful! Great stay!

This was a really great hotel. Well located within walking distance of the Imperial city. The breakfast was delicious with a lot of different options. We stayed in a suite with lounge access and it was very spacious & we could have some great drink & snack options from the lounge. We had left an iPad on the plane & the front desk staff rang the airport & managed to track down someone who found the iPad & it was returned to the Vietnam Airlines office 450m from the hotel the next morning. They were also very helpful arranging our transfer to Hoi An our next destination.

This was our first time staying at Melia on Hue. From our arrival till when we left, we could not have asked for better, attentive and friendly service. From front desk, bell boys, restaurant, cleaning, etc everyone was great. The hotel itself was amazing,clean and tidy. Food was really good during breakfast. Room was amazing, spacious and clean. We are already planning our next trip to Melia. Thank you to all the amazing hard working staff. My Mum and Aunt were really happy, you made our trip very memorable.

Unfortunately, our experience at this hotel was below expectations. The check-in process felt unwelcoming — the gentleman at reception and the lady who asked me to sign on the tablet did not explain anything about the hotel, such as Wi-Fi details, floor layout, or general amenities. Instead, I was only asked why I hadn’t chosen breakfast, which came across as pushy rather than helpful. Better training is definitely needed, as guests expect clear information first before being sold add-ons. The room itself was also disappointing. The air conditioning was weak, making the stay uncomfortable, and the cleanliness was not up to standard — certainly not pristine. Overall, I would give this hotel 2 star for service. In reality, it feels more like a 3 star property rather than the standard it aims to project.

Loved this hotel! The rooms are comfy, the location is great and the staff is really wonderful. We were leaving at 5:30am the next morning and even though breakfast starts later in the day they packed Togo boxes for how to take along! Won my family over!

Very modern hotel, everything is very clean. I got food poisoning from a food stand, the hotel has on site nurse who provided me with medicine. The front desk often checked on me during the stay and offered free congee. I would say the service is above and beyond.

I got a great welcome on arrival at the Melia Vinpearl, especially due to the efficiency of Miss Kim and the very attentive Khoa. Everything was as I expected and despite the weather there was a great view of the Perfume River from the window of my room. Breakfast was excellent and staff were very helpful with directions and transport to the airport.

The hotel looks nice. The view from the 33rd-floor restaurant was great. The gym was exceptionally well-equipped. But it's not a five-start hotel primarily because of poor service. The service at the restaurant was extremely slow because staff were not paying attention. They just stood there. The same can be said about the coffee shop in the lobby. I bought a piece of cake and a cup of coffee, but the coffeemaker was out of order, which was fine. The woman at the shop seemed to have no idea what to do. I asked if I could get something else that doesn't require the use of the coffeemaker, but she was either unwilling or just completely flustered. Then I asked if I could get a refund on my credit card just for the coffee, but not for the cake. She wasn't sure what to do. I asked if I could get it back in cash. No clear response. After about ten minutes of back and forth, she took it to the reception desk. The guy at the desk told me that they couldn't make a refund with cash. So he voided my purchase both for the coffee AND the cake. In the end, I had to walk away, having wasted 20 minutes, with no cake or coffee. In the meantime, there was no apology or any acknowledgement that they had caused me inconvenience. Aside from the porr service, another potential problem for tourists is that the hotel is about 10-15 minutes away from a neighborhood where a lot of restaurants exist. You'd have to cross major streets to get there on foot.

Everything was lovely. Unfortunately a typhoon hit central Vietnam which caused severe flooding. All roads around the hotel were underwater. The staff coped admirably despite the difficult and unforeseen conditions v

The service is very friendly and the rooms are clean and very spacious (we booked a double delux room). Great view from the rooms. The pool area is nice but the sauna and steam room are part of the spa and you have to pay extra which is disappointing. Breakfast is good and there is a lot of choice but we were there on a busy day when they struggled to top things up quickly like hot water for tea and fruit. The sky bar is nice and has a happy hour for beer every evening. The hotel is attached to a shopping centre with supermarket and cafe and you don’t need to go outside to get to it if raining. The location is ok, about a 15 minute walk to the more touristy restaurants and the night walking street area or you can get a taxi which is cheap.

Staff, service, cleanliness of room, location were all exceptional. Only a 4 star for property condition because the toilet didn’t flush very well and the ceiling fan speed didn’t work well. Otherwise the property is kept in excellent condition. We would highly recommend a stay at the Melia Vinpearl in Hue!

Very centrally located

At the center of the city, a shopping plaza next door with supermarket. Friendly staff, very convenient location.

Lovely clean, modern hotel. Spacious room and en-suite. Great variety at breakfast. Reasonable sized pool to chill at after walking about all afternoon. Central location, easy walking distance to the Citadel

Very nice hotel with a lot of amenities. The staff there is excellent. Great location.

Clean rooms, location was good and centralised.

Nice modern hotel in the centre of Hue. Straightforward walk to the ‘night market’ and about 20 mins walk across the Perfume River to the Citadel. High rise hotel, we had a corner room with an impressive view of Hue towards the river. Room was well equipped and furnished. Large selection for breakfast at the buffet. Had to wait for lifts a few times as the hotel was busy with many tourists.

Lovely hotel, short grab from the imperial city. We had a great lunch from the restaurant with incredible views and breakfast was also fab. There was some construction noise in the night from nearby sites. Very good price for a great hotel.

Loved our stay at Meliá in the centre of town, close walk to the main walking street with lots of restaurants. Staff friendly and hotel very clean. Loved our view from the 16th floor

Fantastic stay from room accommodation to excellent service to great amenities. The food buffet was immense and delicious. Definitely will be back.

The morning breakfast is incredible

Warm ontvangst, vriendelijk en attent personeel, mooie kamer, fantastisch uitzicht, ruim ontbijtbuffet, paraplu-service, fijne rooftopbar en restaurant. En het heerlijke zwembad.

A very comfortable hotel, with very spacious rooms, a wide variety of breakfast options, and super friendly staff!

The room was spacious, bed was comfortable and spa was good. Only negative was dinner in the ‘best steakhouse’ - food was not very hot and the NY bone in steak was more fat and gristle than meat. It was poorly cooked, more parboiled than grilled and was overdone for medium. We weren’t charged for it so that worked out but food was a dinner was a disappointment

I’d found this hotel on a previous visit to Hue (you can’t really miss it), but I had been staying at another five star just down the road. I always said, if I ever came back, I would stay here instead, and I did just that. It’s an impressive building both inside as out. I had booked a premium room with views, and boy were the views amazing. I ended up on 32nd floor, which is their highest floor for accommodation. It’s also the same floor as their club/executive lounge called ‘The Level’ which we had included with our room. That too was amazing. In the afternoon (15:30 to 18:30) they do a lovely selection of nibbles/canapés and free drinks. The drinks included red and white wine, spirits, beer and even a few cocktails. It was absolutely worth every penny. The Sky bar is phenomenal. Brilliant cocktails (including a 2-4-1 happy hour til 7pm). Lovely staff and amazing views. The pool is great. Heated to a nice temperature. Technically an inside pool, but they have big windows that they can open, although they were closed all the time I was here. Be nice to have those open. The rooms were well laid out with every amenity you could possibly need. Housekeeping did a great job of keeping everything spotless, thank you. Breakfast was the only slight disappointment. There was lots of food on offer, but I was surprised not to see things like eggs Benedict for such a high-end hotel. They also seemed very understaffed with tables left uncleared. By far best hotel in Hue though

The staff were so friendly and accommodating! Very clean and very nice rooms. The breakfast was spectacular!! Highly recommended!!

The hotel looks nice. The view from the 33rd-floor restaurant was great. The gym was exceptionally well-equipped. But it's not a five-start hotel primarily because of poor service. The service at the restaurant was extremely slow because staff were not paying attention. They just stood there. The same can be said about the coffee shop in the lobby. I bought a piece of cake and a cup of coffee, but the coffeemaker was out of order, which was fine. The woman at the shop seemed to have no idea what to do. I asked if I could get something else that doesn't require the use of the coffeemaker, but she was either unwilling or just completely flustered. Then I asked if I could get a refund on my credit card just for the coffee, but not for the cake. She wasn't sure what to do. I asked if I could get it back in cash. No clear response. After about ten minutes of back and forth, she took it to the reception desk. The guy at the desk told me that they couldn't make a refund with cash. So he voided my purchase both for the coffee AND the cake. In the end, I had to walk away, having wasted 20 minutes, with no cake or coffee. In the meantime, there was no apology or any acknowledgement that they had caused me inconvenience. Aside from the porr service, another potential problem for tourists is that the hotel is about 10-15 minutes away from a neighborhood where a lot of restaurants exist. You'd have to cross major streets to get there on foot.

This is a gorgeous hotel. The staff were professional and helpful, the room was fabulous, and the other facilities were a great bonus. Loved the pool and the view from the sky bar and restaurant were spectacular. Only thing that could be improved was the restaurant food and drinks. Not bad, just need to fix a few things to bring these up to the standard of the rest of the hotel.

The service and staff were awesome. The only complaints I have is the start of mold in the shower corners and the warmth of the common areas. The food was ok nothing to write home about. I would stay again.